| 3.1.1. | The Ticket and Baggage Check (hereafter – Ticket) is a carriage document, confirming the conclusion of an air carriage agreement between the Carrier and passenger. Each passenger is issued a separate Ticket.
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| 3.1.2. | The Ticket can be issued in electronic form (electronic Ticket) or on paper (paper Ticket).
- The Paper Ticket should consist of:
- Flight and passenger coupons;
- Information pages containing information on the conditions of the contract of transportation by air of the passenger and his/her baggage on domestic (or international) airlines, the basic rights, obligations and responsibilities of the Carrier and passenger, on the articles and materials prohibited on the flight, as well as other information required by the passenger.
- The electronic Ticket should consist of:
- electronic flight coupons;
- route receipt.
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| 3.1.3. | The passenger can receive the issued Ticket or electronic Ticket route/receipt directly at the Carrier’s or his Agent’s points of carriage sales or choose the mode of delivery in coordination with the Carrier or his Authorized agent, or receive the electronic Ticket route/receipt independently in the way established by the Carrier or his Authorized agent.
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| 3.1.4. | In the passenger Ticket, the surname and name of the passenger (in full), number of the identifying document, should be compulsorily specified.
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| 3.1.5. | The passenger Ticket coupons contain information reflecting the passenger and his baggage carriage conditions between the points specified on a particular carriage route.
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| 3.1.6. | The Ticket is issued to the passenger only after payment of the carriage cost as per the tariff established by the Carrier.
The passenger is allowed for carriage only on presentation of a Ticket properly issued and containing the corresponding flight coupon, other unused flight coupons and the passenger coupon (only for paper ticket). The passenger is obliged to securely keep the Ticket and all unused flight coupons during the trip and produce them to the Carrier or service organization at any time on demand.
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| 3.1.7. | Changes to the passenger Ticket at the passenger’s request are allowed with the consent of the Carrier and are made only by the Carrier or his Agent, according to the Carrier’s applicable tariff rules.
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| 3.1.8. | Change of the date, flight number and departure time in the Ticket flight coupon is possible by pasting a "sticker" on the corresponding flight coupon (for paper ticket) or reissuing the Ticket with payment of fees according to Carrier’s applicable tariff rules. Pasting a "sticker" on the first flight coupon is forbidden. Pasting a "sticker" on a "sticker" is forbidden. In case of change in validity of the Ticket, the "sticker" is not pasted, but a renewal is made.
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| 3.1.9. | The Carrier or the service organization is obliged to specify in the baggage check, being part of the Ticket that certifies the receipt of baggage for carriage, number of pieces and/or gross weight of the baggage, except for the things specified in clause 4.4.6 of the present Rules. If the passenger has an electronic Ticket the data on number of pieces and/or weight of baggage, except for the things specified in clause 4.4.6 of the present Rules, are entered in the electronic format.
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| 3.2.1. | The passenger is checked-in for the flight on having a ticket issued in a proper way.
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| 3.2.2. | The Carrier cannot admit the passenger for carriage before establishing the fact of conclusion of the passenger carriage agreement if:
- any part of the ticket is damaged;
- the Ticket coupons have correction, not confirmed by the Carrier (Agent) in the established order;
- the corresponding flight coupon is absent;
- the Ticket (flight and passenger coupons) does not have the validatory markings of the Carrier (Agent);
- the Ticket is announced by the passenger as lost;
- the Ticket produced was earlier declared as lost (stolen) or accepted as non valid.
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| 3.2.3. | The Carrier is obliged to take all reasonable measures depending on him for establishing the fact of conclusion of the passenger carriage agreement.
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| 3.2.4. | If it will be established, that the air carriage agreement was not concluded, the Ticket is nullified, and the passenger is disallowed for carriage. The ticket considered as nullified, is cancelled by the Carrier (Authorized agent) with the drawing up of a report in which the reasons for recognition of the Ticket as void are specified.
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| 3.2.5. | The Duplicate is issued only after establishment of the fact of conclusion of air carriage agreement and on the condition that the Passenger will provide information, concerning the lost or damaged Ticket (place of purchase, date of purchase, route, flight number, date of departure).
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| 3.2.6. | In separate cases, such as issue of carriage on forms of Interline-partners, on TKP or BSP forms, on issuance of carriage in the systems of booking which are distinct from system of booking of the Carrier, including on the Carrier’s own letterheads, without issuing the automated mask, on approach by the passenger for less than 3 hours prior to closing of check-in for the flight, the process of establishment of the fact of conclusion of air carriage agreement can take a certain amount of time, in this connection the passenger is recommended to approach the Carrier beforehand on any problems that arise with the Ticket form. The Carrier undertakes to put all reasonable efforts possible to find out the fact of conclusion of air carriage agreement, however he does not bear responsibility, in case, if such fact cannot be established owing to not provision of the necessary information by interline-partners, BSP agents, TKP employees. If the fact of conclusion of air carriage agreement will be established after the closing of boarding, the Carrier will provide the given passenger carriage for the route on the next flight on which there is an empty seat and carraige capacity in the same service class, which corresponds to the paid tariff, in accordance with the rules of the applied tariff.
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| 3.2.7. | The Duplicate of the Ticket is an exact copy of originally issued Ticket and is valid for carriage on the initial route. The duplicate of the Ticket is issued only on unused sectors of carriage and provided that validity of originally issued Ticket has not expired by the time of application submission for delivery of the duplicate. After issuance of the duplicate change in dates of departure is possible according to applied tariff rules by pasting a "sticker" and, if necessary, extracts of МСО.
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| 3.2.8. | The receipt for payment of excess baggage and the warrant for different fees, lost by the passenger, are not restored; duplicates are not issued for them.
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| 3.2.9. | In case if the Carrier or Authorized agent of the Carrier is unable to issue the duplicate of the Ticket, the passenger may be offered to purchase a new carriage document, on the condition of purchase of the new carriage document on the same route (or parts of the route) and tariff and issuing an "Application on loss of the passenger carriage document and return of funds", (except for cases when the lost Ticket is issued on the form of the interline-partner). After the establishment of the fact of conclusion of the initial Carriage agreement, the Carrier will return the passenger the sums of money unduly paid for carriage. Refund is made at the Carrier’s Offices or on his assignment at the offices of the Authorized agent according to the present Rules, provisions of carriage agreement, and also other internal rules and technologies of the Carrier.
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| 3.2.10. | The passenger with regard to whom the fact of conclusion of air carriage agreement with the Carrier had been established, after the actual departure of the corresponding flight on which the passenger should have flown, may be offered either to take the next flight on which there is an empty seat and carriage capacity in the same service class, which corresponds to the paid tariff, or refund of money for the carriage not made (for the sum, which would have been paid to the passenger on voluntary refusal of carriage) according to applied tariff rules and in the order established by the Carrier. Refund for the carriage not made under the lost Ticket issued on forms of the interline-partner, is made in the order established by the interline-partner.
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| 3.4.1. | The Ticket, issued to the passenger at normal tariff, is valid for carriage within one year from the date of commencement of carriage and if none of the flight coupons are not used or the Ticket is issued with an open date, then it is valid within one year from date of Ticket delivery.
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| 3.4.2. | The Ticket, issued to the passenger for a special tariff, is valid during the period stipulated by the Carrier’s applied tariff rules.
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| 3.4.3. | The Ticket can be accepted for change or refund in accordance with the Carrier’s applied tariff rules during the validity period of such Ticket.
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| 3.4.4. | The Ticket issued for a special tariff can be accepted for exchange with surcharge to a higher tariff according to requirements and conditions of applied tariff rules for a Ticket issued originally, if not stipulated otherwise by the applied tariff rules for this tariff. Thus validity of the Carrier’s obligation certified by the freshly issued Ticket is estimated by the first flight coupon of the old Ticket if carriage has begun, or from the date of delivery of the freshly issued Ticket if any flight coupon of the old Ticket had not been used. Surcharge is calculated on all the routes (to and fro) as per the tariff existing at the time of renewal if not stipulated otherwise by the Carrier’s present rules and/or rules of Carrier’s applied tariffs. The cost of the old Ticket paid by the passenger in this case is set off on account of cost of the freshly issued Ticket given to the passenger.
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| 3.4.5. | Each flight coupon of the Ticket is valid for carriage of the passenger between the places specified in it, on the corresponding service class. If the Ticket is issued with an open date of return, then the booking of a passenger seat onboard the aircraft for the declared departure date is made on availability of empty seats in the given booking class within the validity of the passenger Ticket.
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| 3.4.6. | The Carrier may extend the period of validity of a passenger ticket at no extra cost to the passenger if:
- The Carrier has cancelled the flight, stipulated in the passenger’s carriage document;
- The Carrier has not made the carriage of the passenger on time indicated in the carriage documents in accordance with schedule (flight plan);
- The Carrier has not made the landing of the aircraft at the destination airport stipulated in the passenger’s carriage document;
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| 3.4.7. | If the passenger could not complete the flight during the validity of the Ticket owing to illness or illness of a member of the family flying together with him on the aircraft, then the passenger has the right to address the Carrier with a request for the corresponding alteration in validity of the carriage agreement, and the Carrier, acting according to regulationss of the present rules of the Carrier and FAC, will renew the carriage agreement taking into consideration the medical documents provided by the passenger.
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| 3.4.8. | If the passenger, having an open ticket for departure, approaches with a carriage booking request, and the Carrier does not have the opportunity to provide a seat to the passenger and carriage capacity during the ticket’s validity, the Carrier or the Authorized agent should make a booking on the nearest flight on which there is a free passenger seat and carriage capacity of that service class, which corresponds to the paid service class.
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| 3.5.1. | Passengers with a passenger Ticket must go through the check-in and baggage handling procedures and security checks at the airport of departure or at another point specified by the Carrier.
Passengers travelling on international routes must also go through customs and border controls, plus, where necessary, sanitation/quarantine, visa, immigration, veterinary, phytosanitary and other controls.
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| 3.5.2. | The passenger should arrive in advance to the place of Ticket and baggage check-in for passing the established preflight formalities (check-in procedure, payment for excess baggage, pass customs, and border check and other formalities, registration of exit and entrance documents), and also boarding and loading of baggage on board the aircraft. Check-in for flights on the Carrier at the airport closes 40 minutes prior to the time of flight departure. Time of opening and closing of check-in in the city terminal is established separately and informed to the Passenger on issue of Tickets. Time of closing of check-in in the city terminal is established taking into view the time necessary for conveyance of the passenger and baggage to the airport of departure for boarding the aircraft. Time of closing of the aircraft boarding time is established at each airport, depending on its capacities, and is informed the passenger at check-in.
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| 3.5.3. | In order to provide safety of passengers during flight, the baggage, including the items, which are with the passenger, and cargo pass mandatory preflight check, and in case of need also post flight checks.
Preflight and post flight checks of the passenger, baggage, including the items, which are with the passenger, are made at the airport by authorized persons of aviation safety service and employees of law-enforcement organs on transport, who take part in conducting preflight and post flight checks.
Passengers with diplomatic status, possessing diplomatic immunity, and also messengers, accompanying correspondence, pass check in accordance with general practice, except for the cases stipulated by the legislation of the Russian Federation.
Disabled passengers (on crutches, on wheel-chairs, on stretchers, passengers having implanted devices, stimulating heart operation) are subject to check manually, and persons accompanying them pass the check in accordance with general practice.
The performance of a pre-flight security check does not exclude the possibility that other checks may be made as part of criminal investigations, court proceedings or other activities, by persons authorised to do so, following the procedure prescribed by Russian law.
Preflight check for the flight is done after passenger check-in, passing border, customs, sanitary-quarantine, immigration, veterinary, phytosanitory and other kinds of control.
On refusal of the Passenger for check, the Carrier has the right to cancel the agreement of an air carriage unilaterally with the reimbursement of amount paid for carriage according to the Carrier’s present rules and the Carrier’s tariff application rules.
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| 3.5.4. | For check-in and baggage handling procedures, the passenger must produce proof of his/her identity.
The following documents are accepted as proof of identity:
- a Russian citizen's internal passport;
- a Russian passport for travel abroad, a national foreign passport, a diplomatic passport and a service passport;
- a foreign citizen's national passport;
- a Russian residence permit for stateless persons;
- a birth certificate for Russian citizens aged under 14;
- a seafarer's passport (a seafarer's identity document) for travel on duty;
- a Russian citizen's temporary proof of identity;
- Evidence that the passenger is returning to a country of which he/she is a citizen;
- proof of identity for an officer or warrant officer of the Russian Federation or other CIS country, except Georgia;
- a military ticket for a member of the Russian army forces serving by conscription or contract, with a note of the person's record of service;
- a travel document for stateless persons and refugees;
- an international United Nations permit for travel on duty;
- an identity document for a deputy of the State Duma and Federation Council of the Federal Assembly of the Russian Federation (for Russian domestic flights);
- Release papers for people released from places of confinement;
- an identity document issued to a prisoner permitted long- or short-term leave from the confines of a place of detention.
If necessary, passengers must also have with them documents verifying that they and their baggage require special conditions of carriage (a letter permitting a guardian to escort a child; a medical certificate; a veterinary certificate, etc.).
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| 3.5.5. | At check-in the passenger is issued a boarding pass indicating the initials and surname of the passenger, flight number, date of departure, closing of boarding time for the flight and seat onboard the aircraft. On necessity other information additionally can be specified in the boarding pass.
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| 3.5.6. | Passenger boarding on board the aircraft is made on presenting the boarding pass for the corresponding flight.
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| 3.5.7. | On international carriages the passenger should have a duly issued exit, entry and other documents required according to the legislation of the country, on the territory, from the territory or through the territory through which the carriage will be made.
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| 3.5.8. | Passengers who are late for check-in or boarding will not be permitted on the flight.
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| 3.5.9. | The Carrier is not responsible for issues concerning relations between the passenger and state services (customs, border, immigration, etc.) unless otherwise stipulated by international documents or the national legislative documents of the country of exit, transfer, stop-over or entry.
Nonetheless, the Carrier has the right to check all the required documents at check-in before accepting the passenger and his/her baggage on the flight.
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| 3.6.1. | The Carrier must have on board the aircraft enough trained personnel to service the passengers, provide first aid and ensure flight safety, in accordance with current civil aviation standards and regulations.
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| 3.6.2. | The Carrier should provide on board the aircraft:
- information to the passengers on the flight conditions and rule of conduct on board the aircraft;
- information to the passengers on the locations of the main and emergency exits, and also on the conditions of exit from the aircraft in emergency situations;
- information to the passengers on the locations of individual means of protection and inflated escape chutes in the aircraft cabin;
- cold and/or hot drinks and food;
- first-aid.
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| 3.6.3. | The Carrier onboard the aircraft provides the passenger a complex of services depending on the type and equipment of the aircraft, duration of its flight, time of the day during which the flight is made, and also the service class specified in the carriage document. The Carrier renders the following services to the passenger:
- a) directory service;
- b) individual service;
- c) medical service;
- d) serving soft items and means of convenience for passengers during flight;
- e) serving drinks and food;
- f) serving periodicals.
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| 3.6.4. | Onboard the aircraft, during horizontal flight, the passengers are provided with free or for an additional payment (about which the corresponding information is available on the Carrier’s site in the section "Information on flights", subitem of "Rule") food according to the service class, type of aircraft and in taking into view the flight duration and time of the day. The Carrier reserves the right to serve passengers with a diet of "cold food" independent of the time of day and duration of flight on aircrafts, whose type does not allow using onboard specialized equipment, necessary for serving passengers with hot food in accordance with flight safety norms.
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| 3.6.5. | Smoking (Electronic cigarette too) on board the aircraft is categorically forbidden. Smoking is permitted on airport premises only in specially allocated places.
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| 3.6.6. | While on board the Company’s aircraft passengers are entitled to:
- require any of the services provided for by the air carriage contract;
- address to the company’s employees and ask for protection if their life, health, honor or dignity are threatened.
While on board the Company’s aircraft passengers shall:
- promptly react to the requirements of the Aircraft captain and other crew members’ recommendations;
- place hand luggage and personals into the designated space only;
- keep safety seatbelts fastened when “Fasten Your Seatbelts” panel is on (however, it is recommended to keep seatbelts fastened at all times during the flight);
- observe the generally accepted rules of conduct in a public place.
While on board the Company’s aircraft passengers are forbidden to:
- cause situations threatening flight safety or life, health, honor and dignity of other passengers and crew, use any verbal insult or, all the more so, physical violence towards them;
- take alcoholic drinks except for those offered on board by the Company;
- smoke (Electronic cigarette too) at any time during the flight;
- use safety equipment without special instructions of the crew;
- at any time during the flight, use radio telephones, receiving sets, transmitting sets, TV-sets, remotely-operated games, wireless network devices (radio telephones are to be switched off even if they are in the hold or in hand luggage);
- use laptops, portable computer printers, video cameras, movie cameras, playback units (tape-recorders, CD and cassette players and other laser devices), any cameras, electronic and video games, electric razors and devices with LEDs during taxi, take-off, ascent, descent and landing;
- cause discomfort to other passengers and interfere with the crew’s work;
- damage the Company’s property and/or remove it from the cabin;
- stand up and move about the cabin during taxi, ascent or descent when the “Fasten Your Seatbelts” panel is on.
In the event of violation of these Rules the passenger is liable:
- on domestic flights, in accordance with the applicable legislation of the Russian Federation;
- on international flights, in accordance with the requirements of the international air legislation (i.e., the International Convention On Crimes and Some Other Activities Performed on Board signed in Tokyo in 1963 and ratified in 166 countries, including Russia, hereinafter referred to as the “Tokyo Convention”) and the applicable legislation of the country of departure, regardless of the country of registration or operation of the respective aircraft;
- if a delinquent who committed a crime outside Russia that affected citizens or property of the Russian Federation did not undergo punishment abroad, he/she shall be subject to such punishment upon his/her return to Russia in accordance with Article 12 of the Criminal Code of the Russian Federation.
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| 3.7.1. | Passengers may make one or more breaks in their journey at any transit airport. If they intend to do so, they must inform the Carrier or its authorised agent when their passenger ticket and baggage check are being issued. The stop(s) must also be specified in the document of transportation.
If a passenger's document of transportation is issued under a special fare, any stops along the route must take into account the limitations or prohibitions on breaking the journey stipulated by the relevant fare rules.
Passengers are permitted breaks in their journey within the limits of the terms of validity of the passenger ticket providing they have been agreed in advance with the Carrier or its authorised agent, specified on the passenger ticket and baggage check, accounted for in the calculation of the cost of transportation, and, in the case of international transportation, are permitted by the aviation (or state) authorities of the countries in which they are to be made.
Passenger stopovers enroute are permitted within the limits of validity of the passenger Ticket provided they are approved in advance by the Carrier or his Agent, and specified in the passenger Ticket and baggage check, based on calculation of cost of carriage, and during international carriage also are resolved by aviation (state) authorities of that country where these stops are to be made.
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| 3.7.2. | If on issue of the passenger Ticket, the passenger had not declared a stopover at the intermediate airport, but had wished to make such a stopover and had declared it at the given airport such passenger can continue flight only after making the necessary changes (exchange of the Ticket) in given the Ticket according to the present rules of the Carrier and Carrier’s applicable tariff rules, and also the passenger should, before the continuation of the flight, compensate the Carrier all and any actual losses of the Carrier (including, but not being limited to it, indemnifications which the Carrier has paid to third parties or will be obliged to pay in connection with such delay in flight) from the delay in flight departure (conduction of flight), connected with removal of his baggage from the aircraft, if it has been issued to the point specified originally in the carriage document. Exception is made for stopover of the passenger caused by his illness or illness of a member of his family, flying with him on this aircraft, or other force majeure circumstances, which arose at the point of stoppage. The fact of the passenger’s illness, not allowing him to continue carriage, should be confirmed by the corresponding medical documents.
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| 3.7.3. | If the passenger is unable to continue his/her journey from a transit airport for reasons that are the fault of the Carrier, the Carrier is obliged to fly the passenger to the point of destination on the next scheduled flight. The passenger is not made to pay a surcharge or extra charges.
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| 3.9.1. | An adult passenger has the right to carry one infant of age up to two years free of charge on internal carriage or on international - at a discount of ninety percent from the normal or special tariff, if special conditions of application of the special tariff are absent, without providing a separate seat and with compulsory issue of a Ticket. If the infant below two years of age is to be carried, as per the request of the accompanying passenger, in a separate seat, such an infant is transported at a discount of fifty percent from the normal or special tariff, if special conditions of application of the special tariff are absent.
Other children of age below two years, and also children in the age from two to twelve years are carried at a discount of fifty percent from the normal or special tariff with provision of separate seats to them, if special conditions of application of the special tariff are absent.
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| 3.9.2. | On check-in of the passenger Ticket and during the check-in procedure of the child, it is necessary to show the Carrier a document confirming the child’s age. The child’s age is considered on the date of commencement of carriage from the initial point of departure specified in the carriage document.
The Carrier or his Agent should indicate the date of birth of the child in the child passenger’s Ticket.
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| 3.9.3. | The child’s Ticket is reissued, on change in route and/or date of flight departure afer commencement of carriage, as per tariff with concession, corresponding to the child’s age on the date of commencement of carriage from the starting point of departure, indicated in the carriage document, even if the child’s age has changed by time of the reissue of the carriage document.
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| 3.9.4. | The exit of minors from the Russian Federation is covered by Russian law.
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| 3.9.5. | Children aged from 5 to 12 who are not travelling with their parents and have not been entrusted to one of the other passengers may travel unaccompanied. At the request of the child's parents or guardians, and with the Carrier's consent, such transportation may extend to children up to 16.
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| 3.9.6. | An unaccompanied child is accepted on board only after a parent, guardian or relative of the child has completed and signed a statement of obligation for the transportation of an unaccompanied child. In the case of international transportation, notarized consent from the child's parents or guardians for the child to travel unaccompanied on an international flight operated by the airline is also required.
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| 3.9.7. | Transportation of unaccompanied children is permitted only with a confirmed flight reservation and only on direct flights operated by the airline.
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| 3.9.8. | The fare fore an unaccompanied child aged from 5 to 12 is 100% of the adult fare.
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| 3.10.1. | Passenger shall determine his capability to use air transport based on his/her health condition. Carrier is not liable in front of passengers including sick passengers and passengers with disability for possible deterioration of passenger health and/or other consequences onset in the course of flight except the cases when such consequences and/or health deterioration were caused by acts (negligence) of Carrier.
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| 3.10.2. | A citizen of the Russian Federation recognized as legally incapable by court may at a request of parents, step-parents or custodians leave the territory of the Russian Federation accompanied by an adult person capable to ensure the safety of the legally incapable citizen of the Russian Federation and the safety of surrounding people. The accompanied person should be at least 18 years old or passenger who according to Russian Federation Legislation obtained legal capacity in full before 18 years old (which should bу confirmed by presenting of corresponding document which was given by competent government agency – Certificate of Marriage Registration or decision of court)
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| 3.10.3. | Carriage of sick passenger and passenger on stretchers is performed with accompanied person who will take care during the flight. Passengers in wheelchair (electric wheelchair, folding seat) incapable to move unassisted on board of aircraft is performed with accompanied in flight person or after passenger execute the written letter with Carrier for carriage under the supervision of Carrier.
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| 3.10.4. | Patients on stretchers are carried with the provision of seats on board the aircraft at triple tariff and accompanied only. Carriage of a stretcher patient if such carriage is already in progress is subject to an affordable economic class tariff. Stretcher patients are carried in economic class cabin only.
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| 3.10.5. | In the carriage of passengers in wheelchair, seriously ill persons or patients on stretchers the Carrier or its Agent shall advise the point of destination (point of intermediate landing) in advance of them to take measures required for such persons’ disembarkation from (embarkation on) the aircraft.
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| 3.10.6. | For sick persons and passengers with disability medicines, folding seat (wheelchair) carried in the cabin or crutches are carried free of charge and not included in free baggage allowance.
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| 3.10.7. | For a passenger in electric wheelchair the wheelchair is carried on board of aircraft as checked baggage (above the free baggage allowance). The Carrier shall advise the point of destination or a landing point of the presence of a wheelchair passenger on board to be provided with the wheelchair as first priority on landing. The information shall include passenger name, location of the wheelchair and separately placed electric batteries.
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| 3.10.8. | Passengers with impaired vision accompanied by guide dog has to present a certificate about special training or after passenger execute the written letter with Carrier for carriage under the supervision of Carrier.
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| 3.10.9. | When for passengers with impaired vision accompanied by guide dog reservation of a seat is made, Carrier has to be informed about carriage of such passenger in order to assist at check in at the airport of departure and his/her delivery to aircraft at the airport of departure and from the aircraft at airport of arrival
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| 3.10.10. | In case of transportation of visually impaired passenger accompanied by guide-dog, the dog shall be carried on board of the flight free of charge in passenger compartment of economy class, in excess of free baggage allowance. The dog shall have the muzzle and the lead on and shall be attached to the chair at the feet of the passenger it accompanies.
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| 3.10.11. | For the sake of flight safety and compliance with technical or operational requirements, the Carrier may limit the number of or deny carriage to sick passengers or passenger with disability on any of its flights even if accompanied by qualifying persons.
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| 3.10.12. | The provisions of this article do not apply to carriage of sick passengers and passengers with disabilities with aircraft performing special charter flights.
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| 3.15.1. | The list of persons served in the VIP lounge is subject to confirmation by the federal civil aviation authorities in consultation with the local authorities, and, in the case of VIP lounges at airports in Moscow and Moscow region, by the Department for Presidential Affairs in consultation with the Russian Federal Bodyguard Service.
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| 3.15.2. | VIPs are looked after at the airport of departure, arrival, transit or transfer in special rooms at the airport – VIP lounges (if these exist). VIPs are required to go through the same established formalities at check-in as ordinary passengers.
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| 3.15.3. | For a VIP to be looked after in a VIP lounge, an application should be made from a state, social, political, religious and commercial organisation.
Passengers are obliged to pay for services in a VIP lounge.
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| 3.15.4. | VIPs must be at the airport of departure no later than the check-in closing time for their flight.
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| 3.15.5. | Passengers accorded services in a VIP lounge board the plane last, separately from the other passengers, and their baggage is loaded onto the plane last.
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| 3.15.6. | Passengers accorded services in a VIP lounge disembark first at the airport of destination, and their baggage is unloaded first.
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| 3.16.1. | Employees of the Russian State Courier Service do not have to queue to have their tickets made out and issued.
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| 3.16.2. | The said employees may have themselves and their dispatches (or correspondence) checked in either before check-in for the regular passengers starts, or without queuing, if it has already started.
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| 3.16.3. | Dispatches (or correspondence) of the State Courier Service of the Russian Federation are carried on passenger seats (up to 75 kg per seat) next to the employee accompanying them or in a place near them the employee where the latter can easily keep watch over them, and is paid for through the set procedure.
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| 3.16.4. | Employees of the State Courier Service of the Russian Federation who are transported dispatches (or correspondence) board the aircraft before general boarding commences.
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| 3.16.5. | Employees of the State Courier Service of the Russian Federation are permitted to remain on board the aircraft during breaks in flights, and to remain near the aircraft at intermediate stopping points in order to exchange dispatches (or correspondence).
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| 3.16.6. | The conditions of transportation of employees of other federal authorities and for the dispatches (or correspondence) of these authorities may be established by other normative acts approved by the federal civil aviation authorities together (or in consultation) with the federal authorities concerned.
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| 3.17.1. | When making out a passenger ticket for a journey by a transit or transfer passenger, the Carrier or its authorised agent is obliged:
- to guarantee the reservation and confirmation of reservation of transportation of the transfer passenger on all segments of the route, allowing the passenger to reach the airport of transfer in time to go through the administrative formalities before his/her next flight;
- to inform the passenger of the procedures he/she must go through at the airport of transit or transfer in order to travel on to his/her point of destination;
- to inform the passenger of the requirements of the state authorities at the points of transit or transfer in the case of international transportation.
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| 3.17.2. | For transfer passengers with a layover between flights of less than 6 hours, the Carrier provides services in the airport transfer zone and checks them in for the connecting flight. For passengers with a layover of from 6 to 24 hours, the Carrier offers transport to and accommodation in a hotel, at the passenger's expense (unless otherwise specified by supplementary agreements).
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| 3.17.3. | For transfer passengers with a layover of up to 24 hours, the transfer baggage is tagged to the point of destination or point of transfer, depending on the capacities of the airport of departure/transfer and the requirements of the state authorities at the point of transfer. If the passenger has a layover between flights of more than 24 hours, his/her baggage is tagged to the point of transfer only.
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| 3.20.1. | Subject to the Carrier's agreement, passengers working for an aviation company, or the Carrier's own employees, may travel on one of its flights on an employee ticket. Depending on the journey's importance and the employee's position, the latter may be granted an employee ticket with or without a confirmed reservation.
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| 3.20.2. | Passengers travelling on employee tickets with a confirmed reservation are treated in the same way as passengers who have paid for a ticket, in accordance with the standard check-in procedures in effect. For passengers travelling on employee tickets without a confirmed reservation, the following conditions must be observed:
- the passenger may be accepted on the flight if there is a spare seat available after the passengers who have paid to travel and/or other passengers with the right to a seat reservation have been accepted for carriage;
- if making a transit flight, the passenger should be informed that his/her transportation may be interrupted at any of the transit airports if there are no spare seats on the next segment of the journey and that the Carrier bears no liability for this;
- if making a transfer flight, the passenger and his/her baggage may be checked in before the first airport of transfer only;
- the passenger's baggage must be loaded onto the aircraft last so that access to it is not hampered and it can be unloaded and identified quickly in the case of transportation on one leg of a journey.
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| 3.20.3. | Should it be established at an airport of transit that a passenger with an employee ticket without a confirmed reservation is unable to continue his/her journey because of a lack of spare seats on the next segment of the journey, the Carrier should immediately contact the passenger and inform him/her of this, and should also unload the passenger's baggage and return it to him/her. The Carrier will not pay compensation for any expenses incurred by the passenger as a result of the discontinuance of his/her journey.
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| 3.20.4. | Passengers with employee tickets without a confirmed reservation are treated in the same way at airports of transfer as they are at airports of departure.
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| 3.20.5. | If the flight schedule is not kept to, passengers with employee tickets who have confirmed reservations are treated in the same way as passengers who have paid for their tickets. Passengers with employee tickets without confirmed reservations who have already been accepted onto the flight are treated in the same way as all the other passengers if the flight schedule is not kept to.
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