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Business customers confirm Siberia Airlines' high-quality services

23.12.2003

Today according to the expert opinion of Siberia Airlines Commercial board of directors, the company has no claims related to the quality of services at any stage of the «Business Trip». Meanwhile, the number of passengers who made their choice in favor of the «Business Trip» with Siberia Airlines has grown considerably, with a great number of words of appreciation expressed orally by the passengers to the stewards. In order to get a more objective view of the service level provided under the «Business Trip» and considering that the passengers may not pose their claims until later after the end of a voyage, Siberia Airlines has announced the extension of the campaign through March 31. 2004. As a reminder, please note that from November 20 to December 20. 2003 any passenger on Murmansk—Moscow — Murmansk flight was given the opportunity to receive a guaranteed reimbursement of a 10% of the ticket cost in case of any dissatisfaction with the flight. Moreover to get the said compensation a passenger was not required to provide any proof of the poor service quality, with the information on the campaign being provided to the passengers on arrival at the destination airport. «The first results of the campaign demonstrated a high level of satisfaction by Siberia’s passengers of the level and quality of the services provided by the company and confirmed the vitality of a complex approach used under the «Business trip», — said Anton Yeryomin, the Siberia Airline’s commercial director. The government of the Murmansk region, whose official carrier Siberia Airlines became in November 2003, assured the company of its support of this marketing campaign. According to the data provided by the Transport Clearing Organization as per the end-of-the first-half year of 2003, Siberia Airlines was ranked first among Russian airlines in passenger traffic on domestic flights and second on international flights. In June 2003 Siberia Airlines became the first Russian company declared the winner of Flight International Aerospace Awards under «Corporative Strategy» nomination.


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