Conditions of carriage

General terms and conditions of air carriage agreement

General terms and conditions of passenger air carriage agreement with Siberia Airlines

These Terms and Conditions1

– must be reviewed by the passenger before making a purchase of a ticket for a flight operated by Siberia Airlines, Globus LLC or partner airlines;
– are fully incorporated by reference into the agreement on air carriage of a passenger, buying the ticket for a flight operated by Siberia Airlines or flight operated by other carriers under corresponding contractual relations with the Carrier (hereinafter respectively referred to as the "Air Carriage Agreement", "Passenger", "Carrier", "Actual Carrier" and "Purchase"), and are subject to implementation and compliance by the Passenger and the Carrier as if they formed an integral part of the same document referred to as the Air Carriage Agreement. The Air Carriage Agreement is considered  to be executed by and between the Carrier and the Passenger from the moment of Purchase. For the purpose of the present Terms and Conditions of Carriage, the moment of Purchase will be considered to be, as applicable:

In case of payment for the Carriage immediately after booking:

– when buying a ticket through the website (hereinafter referred to as «E-Purchase») – the moment when the Passenger clicks on the «Pay» icon on the website, subject to further Purchase confirmation2. When effecting an E-Purchase, the Passenger must conform to the Terms and Conditions of E-Purchase posted on the corresponding page of the website and incorporated into the present Terms and Conditions for Passenger Air Carriage Agreement by this reference.
– when buying a ticket at the Carrier’s Ticket Offices or through the Carrier's agents, in the offices of interline partners and neutral agents by means of a bank card – the moment of Purchase confirmation3;
– when buying a ticket at the call-center by means of a bank card (hereinafter referred to as the «Purchase via the call-center») – the moment of Purchase confirmation.

In case of deferred payment for previously booked Carriage:

– upon buying a ticket with preliminary booking via the website or the call-center – the moment of actual payment for the Carriage (with cash or by debiting the Passenger’s e-account / e-wallet) by means of any available payment system.

Those Passengers who need to contact with the Carrier in respect of such questions as capacity booking (or persons buying the Carriage for such Passengers) in view of the special carriage conditions for such passengers shall notify the Carrier on their special conditions in the following order:

  • When making an E-Purchase or deferred payment for a previously booked Carriage, the Passenger shall notify the Carrier by calling its call center number: 8 800 200 000 7;
  • When buying a ticket or receiving an e-ticket in the booking offices the Passenger shall notify a booking-clerk;
  • When making a Purchase in the call-center, the Passenger shall notify the operator of the call-center.

At any moment before the final confirmation of Purchase the Passenger may elect not to enter into the Air Carriage Agreement if the Passenger finds any or all conditions unacceptable.

The passenger ticket and baggage receipt will be considered the documents that certify the fact that the Air Carriage Agreement was effected4.

The subject of an Air Carriage Agreement is the Domestic and/or International Air Carriage of a Passenger and his/her baggage subject to appropriate payment for such carriage by the Passenger5.

Air carriage of the Passenger and their baggage is regulated by the Rules of Air Carriage of Passengers, Baggage and Cargo approved by the Carrier (hereinafter referred to as the «Rules of Carriage»)6, which

– are available to the Passenger, particularly on this website (see «Information on flights >> Rules»), and

– are to the appropriate extent incorporated by reference into the Air Carriage Agreement and shall be observed by the Passenger and the Carrier as if they formed an integral part of a document named as the Air Carriage Agreement. If the Carriage purchased by one of the above mentioned means is operated by the Actual Carrier under a code-sharing agreement or other agreement between the Actual Carrier and the Carrier, the Rules of the relevant Actual Carrier for Air Carriage of Passengers, Baggage and Cargo will apply, and such Rules are available on the website of the relevant Carrier, along with the Rules which are, to the appropriate extent, incorporated by reference into the Air Carriage Agreement and subject to fulfillment  by the Passenger and the Actual Carrier as if they formed an integral part of the same document named as the air carriage agreement.

Capitalized terms and expressions in the this Terms and Conditions will have the meanings provided in the Rules of Carriage unless expressly defined in the present Conditions.

The price of an air carriage of the Passenger and of their baggage («Purchase Price») will be determined by the parties to the Air Carriage Agreement for each Purchase on the basis of effective fares of the Carrier and subject to the following:

– description of types and Conditions of applicable fares of the Carrier are available for the Passenger at the website (see «Information on flights >> Fares») (hereinafter referred to as the «Fares»7);
– this information is fully incorporated by reference into the Air Carriage Agreement and is subject to fulfillment by the Passenger and the Carrier as if they formed an integral part of the same document named as the Air Carriage Agreement;
– the Purchase Price will be determined by the Carrier at the moment of such Purchase (in case of E-Purchase – via the website), subject to any charges and taxes deductible from the Passenger’s account upon Purchase8;
– the Purchase Price can be increased by the amount of Additional Expenses9 and by the amount of charges applied by the authorized Agent, including the charges applied by Electronic Agent, to E-Purchase.

Passenger ticket collection guidance:

The Passenger can receive a passenger ticket purchased via the website or call-center as follows:

1. In any Ticket Office of the Carrier or its authorized agents, listed on the special page of this website (see "Contact us >> Agencies and Ticket Offices").

2. If the Passenger has purchased a passenger ticket in electronic format ("E-Ticket") the Passenger will receive the itinerary sent to the email specified by the Passenger within the process of  the Purchase10.

  • When collecting a ticket at the Carrier’s Ticket office or from the Carrier's authorized agent, the Passenger shall show his identification document and or its copy.
  • If the data provided by the Passenger at this website do not correspond to the actual passport data of the passenger who collects the particular passenger ticket, the Carrier has the right to refuse in issuing of the passenger ticket to the Passenger, in which case the non-receipt of a ticket will be considered to be the fault of the Passenger11.
  • If the Passenger (or the person for whom the Passenger purchased the ticket) has failed to receive their passenger ticket which resulted in the Carrier’s impossibility to render services under the Air Carriage Agreement, this shall be considered to be appropriate legal basis for the Carrier to terminate the Air Carriage Agreement at its own discretion in accordance with the conditions of the Air Carriage Agreement, namely – the conditions of the Fare selected by the Passenger applicable in case of «No show» ( apart from the cases when such non receipt of the passenger ticket occurred due to the fault of the Carrier).

Special guarantees to be provided by the Passenger towards the Carrier when effecting Purchase:

  • The Passenger hereby guarantees the competence of payment for the passenger ticket by means of the Passenger’s bank card and is fully responsible to the Carrier for the compensation of payments made by means of the Passenger’s bank card12.
  • The Passenger must furnish the Carrier with complete and accurate personal data (and such other data as may be required for the Purchase) regarding the Passenger and/or other passenger(s)13.

Other special conditions applicable by the parties to any Carriage bought by the Passenger:

1. Cancellation:

  • After the Air Carriage Agreement is executed, the Passenger may change or cancel the booking at any time subject to the conditions of the Fare selected by the Passenger.

2. Voluntary ticket return:

  • If the Passenger unilaterally withdraws from the Air Carriage Agreement (cancels the booking), he/she will be eligible for refund of the amount paid at the Purchase, unless such refund is involuntary. According to the rules applicable to certain Fares (see "Information on flights >> Fares"), the Carrier reserves the right to withhold from the Passenger a booking cancellation fee, a charge for calculation and processing of the refund and, in case of cancellations later than 24 hours before the commencement of the Carriage, a flight cancellation fee, in accordance with Order No. 155 of the Ministry of Transportation of the Russian Federation issued on September 25, 2008 «Rules of Formation and Implementation of Fares for Regular Air Carriage of Passengers and Baggage, and Collection of Charges in the Civil Aviation».
  • For the alteration or cancellation of booking, the Passenger should select the «My Ticket» section on the Carrier’s website or seek assistance at the Carrier’s Ticket office or the office of the Carrier's authorized agent. The Passenger  bought a paper ticket but has not received it at the Carrier's Ticket Office, or bought an E-ticket, is willing to terminate the Air Carriage Agreement (to cancel the Purchase), by means of sending his request to the call center (see the link to the page with the call-center phone numbers).
  • If the Passenger fails to meet the passport and visa requirements under the laws of the Russian Federation or any other applicable law in due time which prevents the Carrier from proper performance of its obligations to provide the international Passenger Carriage, such failure will be considered by the present Conditions as the Passenger unilateral withdrawal from the Air Carriage Agreement and a legal basis for the Carrier to withhold the amounts specified in the first indention of this clause 2.

3. No show:

  • In case of no show (i.e. the passenger failure to arrive before the finishing of check-in without prior cancellation), the Carrier reserves the right to charge a penalty (in the form of an extra fee or fine, as applicable) from the Passenger for the flight segment at a fix rate depending on the destination, subject to the Fare selected by the Passenger.

By purchasing the Carriage by any of the aforesaid methods, the Passenger confirms that he/she has reviewed and agrees to the full extent (and without any additional  stipulations) these Terms and Conditions of Air Passenger Carriage Agreement, including the Rules of Carriage and the conditions of Fares, specified on the special page of this website jointly or separately forming the integral part of the Air Carriage Agreement.

By purchasing the Carriage, the Passenger undertakes to comply with all conditions and provisions of the Air Carriage Agreement and bears the relevant legal responsibility towards the Carrier.

The Passenger is informed that if he/she purchases a Carriage with the point of departure in the Russian Federation, where the point of destination is outside the customs area of the Customs Union and the intermediate stop of such carriage is at the point of departure from the Russian Federation, the Passenger shall follow the Regulations on Simplified Procedure for Customs Operations  in respect of goods accepted by the air carrier for shipment as an accompanied baggage with the point of departure in the Russian Federation, where the point of destination is outside the customs area of the Customs Union and the intermediate stop is at the point of departure from the Russian Federation.

Adjustment Policy

Alteration of dates or itinerary and return of issued air tickets may be effected in the Carrier's ticket offices or via the call-center available at 8-800-200-000-7, subject to the Conditions of the  Fare selected. The Conditions applicable to the fares are available here. For an international flight, you shall have a valid visa if such is necessary. 

THE PASSENGER IS HEREBY INFORMED OF THE CARRIER'S RIGHT TO PROCESS THE PASSENGER'S PERSONAL DATA (INCLUDING BOOKING, TICKETING, AND, IN THE CASE OF ALTERATION OF CARRIAGE CONDITIONS OR VOLUNTARY CANCELLATION OF THE CARRIAGE OR AFTER TERMINATION OF THE AIR CARRIAGE AGREEMENT BY THE REQUEST OF THE COMPETENT GOVERNMENT AUTHORITIES) TYPED BY THE PASSENGER WHEN MAKING A PURCHASE ON THE WEBSITE, AS PER ARTICLE 6, CLAUSE 1, SUBCLAUSE 5 OF THE FEDERAL LAW OF THE RUSSIAN FEDERATION FZ-152 "CONCERNING PERSONAL DATA ", IN ORDER TO EFFECT AN AIR CARRIAGE AGREEMENT AT THE INITIATIVE OF THE PASSENGER (THE SUBJECT OF PERSONAL  DATA).

 FOR THE PURPOSES OF THESE TERMS AND CONDITIONS, PROCESSING OF A PASSENGER'S PERSONAL DATA MEANS ANY ACTION (OPERATION) OR A SET OF ACTIONS (OPERATIONS) PERFORMED BY THE CARRIER AS FULFILLMENT OF ITS OBLIGATIONS UNDER THE CARRIAGE AGREEMENT (OR, IF THE AGREEMENT HAS BEEN TERMINATED, BY THE REQUEST OF THE COMPETENT GOVERNMENT AUTHORITY), USING OR WITHOUT USING TECHNICAL MEANS, IN RESPECT OF PERSONAL DATA, INCLUDING PERSONAL DATA COLLECTION, RECORDING, ARRANGEMENT, ACCUMULATION, STORAGE, CORRECTION (UPDATE, ALTERATION), RETRIEVAL, USE, TRANSFER (DISTRIBUTION, SUBMISSION, ACCESS), ANONYMIZATION, BLOCKOUT, DELETION, AND DESTRUCTION.

THE PASSENGER AGREES THAT HIS/HER PERSONAL DATA WILL BE TRANSFERRED TO A COMPUTERIZED BOOKING AND DISTRUBUTION SYSTEM AND OTHER COMPUTERIZED SYSTEMS (INCLUDING CROSS-BORDER TRANSFER OF PERSONAL DATA) IN ACCORDANCE WITH THE CARRIER'S IN-HOUSE REGULATIONS AND THE APPLICABLE LAW.


The Carrier reserves the right to amend the present Terms and Conditions from time to time and hereby notifies the Passenger on the fact (which the Passenger hereby accepts and confirms) that upon each new Purchase the Passenger shall review the present Terms and Conditions with respect to any amendments made by the Carrier.

2 Purchase Confirmation is a confirmation by the processing center (or payment system) of the withdrawal of cash assets from the Passenger' bank card of account (wallet) in the payment systems, currently available at the Carrier’s website. For the purpose of the present Terms and Conditions the Passenger’s bank card will mean any payment card used by the Passenger or any third person acting on behalf of the Passenger to pay for the carriage of the Passenger and acceptable on this website. For the purpose of the present Terms and Conditions, the Passenger's wallet will mean any account (wallet) in the available payment system used by the Passenger or any third person acting on behalf of the Passenger to pay for the carriage of the Passenger and acceptable on this website.

Purchase Confirmation is a confirmation by the processing center of the withdrawal of cash assets from the Passenger’s bank card.

If the Passenger fails to get a passenger ticket or an itinerary receipt (applicable to E-tickets only) and/or a baggage receipt, the Parties will not consider such failure as a legal basis  to consider the agreement invalid.

The Air Carriage Agreement is a standard agreement of adhesion according to Articles 426-428 of the Civil Code of the Russian Federation, and the Carrier reserves the right to exercise any and all advantages provided by the applicable provisions of the civil legislation of the Russian Federation.

The Carrier reserves the right to amend the present Rules of Carriage and hereby notifies the Passenger on the fact (which the Passenger hereby accepts and confirms) that upon each new Purchase the Passenger shall review the present Rules of Carriage with respect to the amendments made by the Carrier.

The Carrier reserves the right to amend the Fares and hereby notifies the Passenger on the fact (which the Passenger hereby accepts and confirms) that upon each new Purchase the Passenger shall review the Fares with respect to the amendments made by the Carrier.

The procedure for implementation and deduction of applicable charges and taxes is determined by the Carrier in Clause 2.9 of the Rules of Carriage.

The Additional Expenses mean potential expenses for currency conversion upon the payment by means of a Passenger’s bank card whose cash assets are expressed in any currency other than the Russian Rubles, or additional bank fees applicable to relevant bank transactions via Internet or cash payments by means of a bank card.

10 If the Passenger buys an E-ticket, such Purchase shall be as well regulated by special procedures and rules available at the special page of this website ("Information on flights >> Rules").

11 Besides, for the purpose of protection from the unauthorized use of bank cards and e-fraud, the Carrier is entitled to request from the Passenger the confirmation of their residence address and/or a copy of their bank card by means of which the Passenger makes payment for the corresponding passenger ticket, or an authorization code of the transaction with the Passenger’s bank card which was used to pay for the ticket. The Carrier will notify the Passenger on the necessity to provide such information by a written inquiry sent to the address specified by the Passenger when effecting a Purchase. If the Passenger refuses to provide such information, his payment obligations will be considered unduly executed and the Air Carriage Agreement will be considered unconcluded, in which case the Carrier has the right to refuse the Passenger in the Carriage to. Cash assets received by the Carrier shall be refunded to the relevant bank card subject to the relevant conditions of the Fare selected by the Passenger applicable to "Involuntary ticket return" cases.

12 If the bank rejects to compensate to the Carrier the amount of payment for the Purchase, the Passenger hereby undertakes to compensate or ensure the relevant compensation by the Passenger(s) whose names are mentioned in the relevant passenger ticket to the Carrier (upon request) the outstanding amount within the period and in the manner acceptable to the Carrier.

13 The Passenger hereby assumes full material responsibility for the financial risks and other risks to which the Carrier may be exposed as a result of the Passenger providing incorrect data and/or the Passenger failure (partial or full) to provide the data to the Carrier.

Main terms and conditions of Siberia Airlines air transportation of cargo

These Terms1

  • Shall be read by the Shipper prior to concluding a Cargo Air Carriage Contract by Siberia Airlines;
  • Are by means of this reference incorporated into Cargo Air Carriage Contract in full, concluded between the Shipper and Siberia Airlines (hereinafter ‘Contract of Carriage’, ‘Shipper’ and ‘Carrier’), and are subject to application and observation by the Shipper and the Carrier as if they were an integral part of the sole document named the Contract of Carriage.

 

1. SUBJECT OF CONTRACT

1.1. According to the Contract of Carriage, the Carrier undertakes to deliver the accepted Cargo to the point of destination within the stipulated period of time and to give it to an authorised person (Consignee), and the Shipper is obliged to pay an agreed amount for the delivery.

1.2. The air transportation of cargo is fulfilled by the Carrier according to the Rules of Air Transportation of Passengers, Baggage and Cargo of Siberia Airlines (‘Carrier’s Rules)2, which are incorporated in this text by means of references, and to these Terms.

1.3. The Document that certifies the conclusion of the Contract of Carriage is a Cargo Air Waybill.

2. CARRIER’S OBLIGATIONS

2.1. At the request of the Shipper, the Carrier shall return the accepted cargo prior to its dispatch, change the Consignee in the cargo air waybill prior to delivery of the cargo to the authorised person, and delivers the cargo to the Shipper in case either the Consignee refuses acceptance or it is impossible to give the cargo to the Consignee. Period of cargo delivery and conditions of its return are stipulated by the applicable Russian law and the Carrier’s Rules, to the extent they are not contradictory to the applicable law.

2.2. When the cargo is delivered, the Carrier shall inform the Consignee in due time.

2.3. The Carrier informs the Shipper if either the Consignee refuses acceptance of cargo or does not accept it in the stipulated period of time, and has the right to store the cargo at the cost of the Shipper.

2.4. The Carrier shall inform the Shipper and/or Consignee on any change of air carriage, provided for by the Contract of Carriage, by means of, in addition, publishing the mentioned changes on the Carrier’s website.

2.5. The Carrier shall comply with the Shipper’s instructions concerning cargo disposition in case of any change of air carriage, Consignee’s refusal to accept the cargo or inability to give the cargo to the Consignee, excluding the cases when such instructions (а) are contradictory to the terms of the Contract of Carriage and/or Carrier’s Rules, or (б) may, in the Carrier’s opinion, cause damage to the Carrier or any other person.

3. SHIPPER’S OBLIGATIONS

3.1. When fulfilling the terms of the Contract of Carriage, the Shipper is obliged to observe applicable provisions of the Russian legislation, normative documents of states to/from/through the territory of which the cargo is carried, and the Carrier’s Rules and this Terms as far as they do not contradict to the above mentioned documents.

3.2. The Shipper must ensure that the Consignor accepts the cargo and takes it from the warehouse.

3.3. The Shipper shall reimburse the Carrier all its expenses concerned with disposition of the cargo, except for cases when such cargo disposition has been caused by the Carrier’s violation of the Contract of Carriage. If the Carrier notifies the Shipper about non-acceptance of the cargo by the Consignee and does not receive further instructions from the Shipper within thirty (30) days or if such instructions cannot be fulfilled, the cargo is considered unclaimed and can be sold or destroyed by the Carrier. In case of selling, the Carrier has the right to deduct the money amounts due to him and any other person as may be necessary to reimburse expenses concerned with the non-acceptance of the cargo, and transfer the rest amount to the Shipper. Selling of the cargo does not reveal the Shipper from the liability to reimburse the Carrier and any other person for the expenses that are not covered by the amounts received from such selling.

4. DANGEROUS CARGO AND WEAPON TRANSPORTATION

4.1. Air carriage of weapon, ammunition, poisonous, highly flammable, radioactive, and other dangerous substances is subject to applicable Russian legislation, and, in case of international carriage, to international treaties of the Russian Federation.

4.2. The information shown on the air waybill by the Shipper evidences that the dangerous cargo is precisely defined according to shipping classifications, classified, packed, marked, bears dangerous class marks, and is ready for carriage by air subject to the requirements of Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc 9284 AN/905 ICAO).

4.3. The Shipper is fully liable for the incorrect or fraudulent information about dangerous specifications of cargo and bears responsibility according to the Russian laws and this Contract of Carriage.

5. COST OF CARRIAGE

5.1. Cost of air transportation of cargo (Cost of carriage) includes the following:

  • Carrier’s tariffs.
  • Charge for air waybill.

5.2. Cost of carriage may additionally include:

  • Agent’s commission for issuing and selling cargo transportations.
  • Airport/terminal charges levied from the shipper.
  • Third party’s charges.
  • Taxes and other applicable charges.

5.3. The Shipper shall purchase cargo transportation via authorised cargo sales agents.

6. LIMITS OF CARRIER’S LIABILITY FOR DOMESTIC TRANSPORTATION

6.1. The Carrier’s liability for loss of, lack of or damage to the cargo is as follows:

  • For loss of, lack of or damage to the cargo taken for domestic transportation with a declared value - at the rate of the declared value.
  • For loss of, lack of or damage to the cargo taken for domestic transportation without a declared value - at the rate of actual cost of the cargo, but not exceeding 600.0 RUR per kilogramme of the cargo.

6.2. In case of delay, the Carrier pays a fine at the rate of 25% of the minimum amount of payment stipulated by the federal laws for every hour of delay, but not exceeding 50% of the cost of carriage, if he doesn’t provide evidence that such delay has not been caused by a force majeure circumstance, aircraft repair or other conditions beyond the Carrier’s control.

7. LIMITS OF CARRIER’S LIABILITY FOR INTERNATIONAL TRANSPORTATION

7.1. In case of international transportation the Carrier’s liability is limited to a sum of 250 francs per kilogram(that is equivalent to USD20.00 on the basis of USD42.22 per one ounce of gold), unless the Shipper has made, at the time when the package was handed over to the carrier, a special declaration of the value at delivery and has paid a supplementary sum if the case so requires. In that case the Carrier will be liable to pay a sum not exceeding the declared sum, unless he proves that that sum is greater than the actual value to the Shipper at delivery.

8. SHIPPER’S LIABILITY

8.1. The Shipper is liable before the Carrier according to applicable Russian laws or the Warsaw Convention, and the Carrier’s Rules.

8.2. The Shipper is liable before the Carrier for incorrect or insufficient information about weight of cargo, quantity of cargo places, and nature of the cargo, including requirements for special transportation and marks. The Shipper shall hold harmless the Carrier from any claims and demands, and reimburse any expenses (including, in addition, payment of legal costs) and damages caused by such incorrect or insufficient information that prevents cargo transportation or has a materially adverse effect on the agreements of the parties. In this case, the Shipper is also liable to pay the difference between the tariff for the cargo declared and the tariff for the actually transported cargo, and, moreover, is charged the same difference as a fine.

8.3. If the Carrier terminates the Contract of Carriage unilaterally subject to the terms of p. 11.2 (4), the Carrier has the right to retain the amount received from the Shipper for the cargo transportation as a fine. The Shipper shall reimburse the Carrier all the expenses borne by the Carrier while cargo storage from the moment the Shipper is notified about the contract’s termination and till the moment the cargo is received by the Shipper or its authorized person. If the Shipper does not take the cargo away within thirty (30) days after he was notified about the contract’s termination, the cargo is considered unclaimed and can be sold or destroyed by the Carrier subject to the terms of p.3.3. hereof.

8.4. In case of any loss, damage or destroying of any of the Carrier’s property (including, but not limited to, any Carrier’s aircraft), arisen from or in connection with the parties relations under the Contract of Carriage, if not resulted from the Carrier’s wilful misconduct, the Shipper shall, on its own behalf and account, assume the responsibility to reimburse any damages, losses, state charges, and other expenses and fees, including but not limiting legal expenses and attorney’s fees, arisen in connection with the above mentioned loss, damage or destroying of any of the Carrier’s property.

In case of death or injury to any person and in case of any loss, damage or destroying of any of the third party’s property (including, but not limited to, any aircraft operated by the Carrier upon the right of ownership or lease agreements), arisen from or in connection with the services provided by the Carrier under the contract of carriage, excluding the cases of the Carrier’s wilful misconduct, the Shipper shall, on its own behalf and account, reimburse such damages and hold the Carrier harmless from (and provides, at the Carrier’s reasonable request, necessary assistance in protecting against the above claims and suits) any demands, claims or proceedings of third parties (including, in addition, any legal and other expenses concerned with submitting a demand, claim or suit).

Provisions of this article shall remain in full force after the Contract of Carriage is fulfilled or terminated for any reason, are composed directly in favour of the Carrier and may be enforced by the Carrier or its successors in respect of the Shipper.

9. APPLICABLE LAW

9.1. Cargo transportation within the Russian Federation (‘Domestic transportation’) is subject to this Terms, applicable Russian laws, including, but not limited to, the provisions of the Air Code of the Russian Federation, and the provisions of the Order of the Ministry of Transport of the

Russian Federation of June 28, 2007, #82 Federal Aviation Rules ‘Common Rules of Air Transportation of Passengers, Baggage, and Cargo and Requirements for Service of Passengers, Shippers, and Consignors’ (hereinafter ‘FAR’).

9.2. Cargo transportation that implies crossing the state frontiers of the Russian Federation (‘International transportation’) is subject to this Terms, applicable Russian laws, and the provisions of the Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air, Signed at Warsaw on 12 October 1929, as amended (‘Warsaw Convention’), norms of IATA Resolution 600b, that may be available to the Shipper, in addition, on the Carrier’s website (see here) and form a part to the contract of carriage by means of this reference.

10. CLAIMS

10.1. At the request of the Shipper, the Consignee or the Carrier, by providing transportation documents by any of them and according to the terms and conditions stipulated by the Air Code of the Russian Federation, the parties shall make a carrier’s statement (statement of damage) certifying circumstances that may form a basis to material responsibility of the Carrier, the Shipper or the Consignee.

10.2. In case of violation of the contract of carriage, a statement or claim may be raised against the Carrier at the airport of departure or destination, on the claimant’s opinion.

10.3. A claim for the violation of the contract of carriage shall be given to the Carrier prior to bringing an action.

11. TERMINATION OF CONTRACT OF CARRIAGE

11.1. The Contract of carriage comes into force after signing by both parties and is valid until the parties fulfil their obligations under the Contract.

11.2. The Carrier may unilaterally terminate the Contract of Carriage by notice to the Shipper in the following cases:

  • If the Shipper infringes any passport, customs, sanitary and/or other requirements stipulated by the Russian legislation concerning air transportation, and, in case of International transportation, other rules provided for by authorised governmental bodies of the countries of departure, destination or transit;
  • If the Shipper refuses to fulfil the requirements of the Federal Aviation Rules;
  • If the cargo contains items or substances prohibited for air carriage;
  • If prior to the start of air transportation, the Carrier discloses the fact of providing by the Shipper incorrect or insufficient information required under corresponding law.

11.3. The Shipper has the right to terminate the Contract of Carriage unilaterally after giving a notice to the Carrier prior to the start of air transportation of cargo and subject to reimbursement of actual expenses to the Carrier and/or payment of a fine due, as applicable by the Carrier (the amount of the fine, if any, will be advised to the Shipper prior to signing the Contract of Carriage).

12. MISCELLANEOUS

12.1. Extracts from these Terms of the Contract of Carriage are contained in the cargo air waybill, filled in by the Shipper at signing the Contract of Carriage. By signing the cargo air waybill, the Shipper confirms that it has read and accepted (without any reservations or stipulations) these Terms of the Contract of Carriage, including the Carrier’s Rules and the Cost of carriage, that form an integral part of the Contract of Carriage.

12.2. The Shipper is responsible to fully observe the terms and conditions of the Contract of Carriage in his relations with the Carrier, and bears full legal responsibility for the Carrier in respect of the above. 


1 The Carrier reserves the right to alter this Terms from time to time, and does hereby inform the Shipper (and the latter does hereby accept and agree) that the Shipper shall review the Terms prior to committing every new Purchase as to know the changes made by the Carrier.

2 The Carrier reserves the right to alter the Carrier’s Rules from time to time, and does hereby inform the Shipper (and the latter does hereby accept and agree) that the Shipper shall review the Carrier’s Rules prior to committing every new Purchase as to know the changes made by the Carrier. 

Rules of carriage of passengers, baggage and cargo

Terms and definitions

AVIATION SECURITY – state of protection of aviation against unlawful interference in aircraft operations.

AGENT – a physical or legal body authorized to act for and on behalf of the Carrier to attract passengers, process and sell passenger services on Carrier lines on the conditions of the Contract of Agency made with it.

AUTHORIZED AGENT – Carrier Agent authorized with a special document to perform supplementary acts of passenger servicing including but not limited to, return of cash amounts, drawing-out of duplicates and other service functions.

COMMERCIAL ACT – document certifying circumstances that may serve the basis of property liability of the Carrier, passenger, Consignor or Consignee.

ACT OF UNLAWFUL INTERFERENCE – unlawful violent acts or threat of such acts on the part of a person (group of people) in respect of aircraft, passengers, crew members, ground personnel or airport objects which create threat to flight safety, human life and health.

PROPERTY IRREGULARITY REPORT (PIR) – document drawn up by Carrier or Handling Company in the presence of passenger or its authorized person forthwith at the identification of damage to the baggage.

CARGO DAMAGE REPORT – document drawn up by Carrier or Handling Company immediately after damage to cargo was discovered.

AIRPORT – complex of structures including aerodrome, air terminal, and other constructions intended for acceptance and dispatch of aircraft, air operation services, having to that end required equipment, aeronautical personnel and other staff.

FINAL AIRPORT (POINT) – airport (point) where flight performance according to schedule (flight plan) ends.

INTERNATIONAL AIRPORT – airport opened for receipt and dispatch of aircraft performing international air services, providing customs, frontier, sanitary and other types of control.

AIRPORT (POINT) OF DESTINATION – airport (point) where passenger, baggage or cargo is to be delivered under the contract of air carriage.

INITIAL AIRPORT (POINT) – airport (point) wherefrom flight departs according to schedule (flight plan).

STOPOVER AIRPORT (POINT) – intermediate airport (point) where passenger under the contract of air carriage temporarily interrupts flight for more than 24 hours.

DEPARTURE AIRPORT (POINT) – airport (point) wherefrom carriage of passenger, baggage or cargo starts (or continues) under the contract of air carriage.

INTERMEDIATE (TRANSIT) AIRPORT (POINT) – airport (point) situated on flight route where aircraft landing is foreseen by schedule (flight plan).

TRANSFER AIRPORT (POINT) – airport (point) referred to in passenger or Consignor carriage document where under the contract of air carriage passenger makes transfer (with flight connection time up to 24 hours), and baggage or cargo is reloaded between flights to further proceed on the service route.

BAGGAGE – passenger personal items carried by the Carrier on the aircraft subject to the contract of air carriage.

BAGGAGE TAG – document issued by the Carrier to identify passenger’s checked baggage.

CHECKED-IN BAGGAGE – passenger baggage accepted in custody of the Carrier for air carriage for which the Carrier issued a baggage ticker and a baggage tag.

BAGGAGE RECEIPT – carriage document certifying carriage of baggage of passenger making contract of air carriage with the Carrier.

UNCLAIMED BAGGAGE – baggage arrived at the airport (point) of destination referred to in the baggage, tag which was not reclaimed by the passenger.

OVERSIZE BAGGAGE – one item of passenger baggage in package which exceeds the sum of three dimensions 203 сm.

UNCHECKED BAGGAGE (CABIN BAGGAGE) – passenger baggage except for checked baggage, marked with “cabin baggage” tags carried in aircraft cabin with the consent of the Carrier.

PAID BAGGAGE (EXCESS BAGGAGE) – part of baggage mass which exceeds the standard of free baggage allowance set by the Carrier or is charged for irrespective of the said standard.

TRANSFER BAGGAGE – baggage which under the contract of air carriage is reloaded in the transfer airport (point) from the aircraft performing a flight onto the aircraft performing another flight on the route of air service.

HEAVY BAGGAGE – one piece of passenger baggage which exceeds 32 kg.

TICKET (PASSENGER TICKET) – carriage document certifying the contract and conditions of air carriage of passenger and his/her baggage.         

“CABIN BAGGAGE” TAG – document issued by the Carrier to identify non-checked baggage of a passenger.

RESERVATION – advance allocation of a seat to a passenger for a certain period of time on board an aircraft on a specified flight and date, or advance allocation of volume and tonnage for carriage of baggage or cargo on aircraft.

WARSAW CONVENTION FOR UNIFICATION OF CERTAIN RULES RELATING TO INTERNATIONAL CARRIAGE BY AIR, 1929 – international agreement regulating international air carriage.

DOMESTIC AIR CARRIAGE – air carriage whereby point of departure, point of destination and all points of landing are situated in the territory of the Russian Federation.

REFUND – payment to passenger or Consignor or authorized person a part of or full cost of air carriage or service he/she paid for earlier but did not use or used partially.

AIR CARRIAGE – carriage of passengers, baggage or cargo on aircraft in accordance with the contract of air carriage.

OFFLOADING FROM AIRCRAFT – process of taking baggage or cargo off the board of aircraft after landing, under the supervision of the Carrier or the Handling Company.

DISEMBARKATION FROM AIRCRAFT – process of passengers’ leaving aircraft after landing under the supervision of the Carrier or the Handling Company.

HAGUE PROTOCOL – Protocol to amend the Warsaw Convention For Unification Of Certain Rules Relating To International Carriage By Air, 1955.

GENERAL AGENT – LLC S7 Cargo which is legal body and in terms of agreement with Carrier on behalf of Carrier is performing reservation of capacity for cargo and mail, conclude an agreements air carriage of cargo and mail, provide reception of cargo and mail for carriage and reception of payment for carriage of cargo and mail and also performing other described in agreement actions.

CARGO – property carried or accepted for carriage on aircraft under the contract of cargo carriage by air.

UNDOCUMENTED CARGO – cargo arriving at airport unaccompanied by air waybill or other required documents, or cargo in warehouse unaccompanied by documents.

OWNERLESS CARGO – cargo the owner of which is undefined during the period set by the Carrier from the date of its arrival at the airport.

UNCLAIMED CARGO – cargo not reclaimed during the term set by the Carrier from the date of Consignee notification confirmed by documents.

OVERSIZE CARGO – one piece of cargo the dimensions of which exceed the overall dimensions of loading hatches and cargo compartments of passenger aircraft which carry it.

BULKY CARGO (LIGHT CARGO) – cargo the weight of one cubic meter of which is less than one hundred and sixty seven kg.

DANGEROUS CARGO – items or substances which in carriage by aircraft may create threat to passenger life and health, flight safety, property safekeeping and environment which are included in the list of dangerous goods of the Technical Instructions on Safe Carriage of Dangerous Goods (Doc 9284 AN/905 ICAO) or are classified under these instructions.

TRANSFER CARGO – cargo which under the contract of air carriage is reloaded at the airport (point) of transfer from an aircraft performing a flight onto an aircraft performing another flight on the route of air carriage.

HEAVY CARGO – cargo with the weight of a single piece more than 80 kg.

AIR WAYBILL – carriage document to confirm the conclusion of a contract of cargo carriage by air, its conditions and acceptance of cargo for carriage.

CARGO CONSIGNMENT – one or more pieces of cargo simultaneously accepted by the Carrier from one and the same Consignor which proceed under the same air waybill to the same Consignee.

SHIPMENT – cargo accepted for carriage from one Consignor to one or more Consignees under several air waybills.

CARGO TERMINAL – an area of structures intended for cargo handling.

CONSIGNOR – legal or physical body that has made a contract of cargo carriage by air indicated in the air waybill as the Consignor.

CONSIGNEE – legal or physical person indicated in the air waybill as the Consignee.

CONTRACT OF AIRCRAFT CHARTER – agreement whereby a party (owner) undertakes to provide the other party (charterer) with one or more aircraft or a part of an aircraft for air carriage of passengers, baggage or cargo for remuneration to perform one or more flights.

PRE-FLIGHT INSPECTION – check of cabin baggage, baggage and passengers (personal check), aircraft, cargo, flight crew, survival kit in order to detect substances or items banned from carriage (explosive, inflammable, radioactive, toxic substances, weapons, ammunition, drugs, etc) on air transport by aviation security requirements.

SINGLE CARRIAGE – carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several Carriers under single carriage document (including supplementary carriage documents issued together with it) is treated as single carriage irrespective of transfer, reloading or interruption of carriage.

LIVE AMINALS – animals, birds, insects, etc.

INTERLINE PARTNERS – airlines who made commercial agreement about mutual/unilateral recognition transportation and payment documentation, operation using them carriage and corresponding reciprocal payments.

EXCESS BAGGAGE RECEIPT – document certifying passenger payment for carriage of baggage the weight of which exceeds the allowance established by the Carrier or the carriage of which is subject to compulsory payment.

LABELING – text, symbols or pictures on package.

ITINERARY RECEIPT – a document or documents which are integrated part of electronic ticket and containing the necessary information (for an example surname of passenger, the route, tariff and etc.), notifications and notices.

ROUTE OF CARRIAGE – airports (points) of departure, transfer, stopover and destination indicated in the Passenger Ticket (in case of cargo – in air waybill) in certain sequence. 

INTERNATIONAL AIR CARRIAGE – carriage whereby the point of departure and the point of destination are located:

-  respectively, in the territories of two states;

-  in the territory of the same state if a point (points) of landing are envisaged in the territory of another state.

INTERNATIONAL CIVIL AVIATION ORGANIZATION (ICAO) – world intergovernmental organization created subject to the Convention on International Civil Aviation signed in Chicago on December 7, 1944, to promote safe and orderly development of international civil aviation throughout the world.

CARGO HANDLING – complex of operations related to cargo handling at the airport of departure and arrival.

HANDLING COMPANY – organization having contractual relations with the Carrier, authorized for and on behalf of the Carrier to perform any required activities and execute airport documents in connection with arrival, departure and processing of aircraft of that Carrier, passengers, baggage, cargo and aircraft supplies.

BUSHEL WEIGHT – calculated value reflects cargo density and calculated by the following formula: length (cm) * width (cm) * height (cm) / 6000 = volume weight (kg). In case when volume weight exceeds the physical weight the tariff for cargo sending will be calculated in correspondence with volume weight.

MISCELLANEOUS CHARGE ORDER (МСО) – payment document issued to passenger by the Carrier or its Agent to pay for Ticket, baggage carriage or other services related to performance or change of carriage conditions.

ELECTRONIC MISCELLANEOUS CHARGE ORDER (EМD) – payment document issued to passenger by the Carrier when charges for fees or services provided and information about service, fee and payment is presented in electronic format.

STOP-OVER – temporary interruption of carriage in any point between the points of departure and destination agreed between passenger and the Carrier.

CARRIER SALES OFFICES – Ticket sales office, the list of which is given on web-site www.s7.ru.

PASSENGER – person except for crew members carried or to be carried on board the aircraft under contract of air carriage.

TRANSIT PASSENGER – passenger who under the contract of air carriage is carried further by the same flight as arrived at the intermediate airport.

TRANSFER PASSENGER – passenger who under the contract of air carriage arrived at the airport (point) of transfer (connection) with a flight and proceeds with another flight on the carriage route.

PASSENGER COUPON – part of Passenger Ticket, ticket for baggage payment or payment document (MCO) certifying the contract of air carriage or provision of other services by the Carrier.

CARRIER – JSC Siberia Airlines issuing carrier document, performing or undertaking to perform air carriage, providing or undertaking to provide services related to such carriage under a carriage or payment document issued by the airline or another person authorized by the Carrier.

INDORSEMENT – written consent of the Carrier that has drawn up a carriage or payment document, or the Carrier indicated in respective flight coupon of the carriage document or exchange coupon of payment document for carriage by another Carrier or for exchange of initial carriage or payment document.

DAMAGE OF BAGGAGE OR CARGO – damage of baggage or cargo during the time of carriage as a result of which it cannot be used in full or in part in accordance with its original purpose.

FLIGHT COUPON – part of Passenger Ticket that entitles passenger (in the availability of passenger slip) to air carriage between the point (airport) of departure and the point (airport) of destination.

CLAIM – written demand by interested person who has right to require in accordance with Russian Legislation made to the Carrier arising out of air carriage including not performing or improper performance of air carriage agreement.

CARRIAGE CAPACITY – part of passenger cabin, aircraft baggage or cargo compartments used for payload.

FLIGHT – aircraft flight (scheduled or unscheduled) performed in one direction from the initial to the terminal point of the route.

ADDITIONAL FLIGHT – aircraft flight performed extra to the schedule on the same route on which scheduled flights are performed.

SCHEDULED (REGULAR) FLIGHT – aircraft flight performed by the carriage route in accordance with the adopted schedule.

CHARTER FLIGHT – aircraft flight performed under the Contract of Aircraft Charter.

ASS – Aviation Security Service.

CHARGE – payment established by the Carrier or its Agent for supplementary services in air carriage of passenger, baggage or cargo.

CUSTOMS UNION – is the union for joint action in the field of customs policy of the Russian Federation, Belarus Republic and Kazakhstan, as well as any other state which will join such customs union, and excluding any out-of such a customs union state.

TARIFF – payment charged by the Carrier for air carriage of passenger, or for carriage of unit weight or volume of baggage or cargo from the point of departure to the point of destination on a certain route.

NORMAL TARIFF – tariff of respective class of service applicable without any restrictions for one year (with the exception of seasonal tariffs the terms of which depend on the season of carriage).

NORMAL FREIGHT TARIFF – tariff charged for air carriage of 1 kg of cargo applicable without limitation until subsequent revision.

SPECIAL TARIFF – tariff different from “normal» which is fixed with regard to discounts.

TECHNICAL INSTRUCTIONS FOR SAFE CARRIAGE OF DANGEROUS GOODS BY AIR – document approved and published by ICAO Council setting forth detailed requirements applicable to international civil carriage of dangerous goods by air.

TRANSFER CARRIAGE – carriage of passenger or cargo by one or several airlines in accordance with contract of air carriage from the airport of departure to the airport of arrival with the stop/overload in airport of transfer.

FAR (FAP) – general rules of carriage of passengers, baggage and cargo by air and requirements for service of passengers, Consignors and Consignees, approved by RF Transport Ministry Order No. 82 of 28.06.2007 with all changes and amendments.

FAMILY MEMBERS AND CLOSE RELATIVES spouses, parents, children (adoptive parents and adoptee), grandparents and grandsons, siblings and half siblings. 

EMBARGO – state restriction on import and export of specified goods, valuables, gold, securities, foreign currency, and results in rejection of Carrier during the limited period time to accept for carriage on any route in (from) any point and/or from any transfer Carrier any cargo nevertheless of its class or type.

VIP – person occupying prominent social, confessional or political position.

Chapter I. General provisions

Article 1.1. General Requirements

1.1.1 These Rules are prepared under Article 102 of the Air Code of the Russian Federation and subject to Russian and international legal documents in the area of air services. References in the text of this document to “present rules of carriage of the Carrier” imply, in particular and unless otherwise explicitly stated, reference to applicable in every such case provisions of FAR (except such FAR provisions for which the present document may prescribe (and has prescribed) another rule of conduct).

1.1.2 These Rules apply to domestic and international air carriage of passengers, baggage and cargo performed by Siberia Airlines. The Rules set out the rights, obligations and responsibilities of the Carrier, people, Consignors and Consignees using Carrier services.

1.1.3 The Rules affect international air carriage of passengers, baggage and cargo unless they contradict conventions in the area of international air services, documents of the International Civil Aviation Organization (ICAO) and valid international treaties and agreements of the Russian Federation on air services.

1.1.4 The Rules set out general conditions of carriage of passengers, baggage and cargo to be observed in the process of conclusion and performance of terms and conditions of the contract of air carriage of passengers, baggage and cargo.

1.1.5 In the conclusion of a contract of air carriage of passengers, baggage and cargo rules, tariffs and charges apply effective at the date of carriage document execution.

1.1.6 Problems in regard of the application of these Rules and other regulatory documents issued by way of detailing these Rules, that arise in respect of passengers and their baggage, Consignors (Consignees) in the processing of service sales, procedures of registering carriage documents, embarkation/disembarkation (loading/offloading) shall be resolved by Carrier agents, its Authorized Agents (General agents) or officials of Handling Company.

Article 1.2. Relationships with Law

1.2.1 Rights, obligations and responsibilities of the Parties that ensue from a contract of air carriage of passengers, baggage and cargo are regulated by:

a) conventions of international air services and provisions of applicable international treaties and agreements of the Russian Federation;
b) the Air Code of the Russian Federation and other legislative acts of the Russian Federation;
c) these Rules.

1.2.2 International carriage of passengers, baggage and cargo is subject to respective binding regulations, rules and instructions of competent authorities of the country to, from or through the territory of which service is performed.

1.2.3 If any provisions referred to in these Rules or a carriage document prove to contradict the laws of respective country and may not be amended by agreement of parties to the contract of air carriage such provisions remain in force and part of the contract of air carriage to the extent they do not contradict the said laws. However, the invalidity of any provision in these Rules does not invalidate other provisions of these Rules.

1.2.4 In international air carriage Carrier liability is governed by conventions on international air services and ICAO documents with the exception of services which are not treated as such by those documents.

Article 1.3. Revision of Rules

1.3.1 These Rules as well as other rules, manuals, instructions and documents issued to detail them and regulate air carriage, it may be amended by the Carrier without advance notice to passengers, Consignors, Consignees, provided no such amendment applies after the start of carriage. However, amendments to these Rules come into force as of the time of formal approval. These Rules may be amended as required by applicable laws of the Russian Federation, international treaties and agreements on air services.

1.3.2 Carrier representatives as well as Agents (General agent) rendering on its behalf services and supporting the air carriage of passengers, baggage and cargo may not amend or abrogate provisions of the rules of air carriage set out by the Carrier.

Chapter II. Regulations of the transportation by air of passengers, baggage and cargo

Article 2.1. Contract of Air Carriage of Passengers and Cargo

2.1.1 Air carriage of passengers, baggage and cargo is performed by the Carrier on the basis of a Contract of Air Carriage subject to these Rules.

2.1.2 Under a contract of air carriage of passenger the Carrier shall transport an aircraft passenger to the point of destination providing him with a seat on board of the aircraft flying on the route referred to in the Ticket, and in case of air carriage of baggage, also deliver baggage to the point of destination and issue it to the passenger or a person authorized to claim the baggage. The term of delivery of passenger or baggage is determined by the schedule set forth by the Carrier and these Rules. An aircraft passenger shall pay for air carriage and, in the possession of excess baggage or baggage subject to compulsory charge and also pay for the carriage of such baggage.

2.1.3 Under a contract of air carriage of cargo, the Carrier shall deliver the cargo entrusted to it by the Consignor to the point of destination and issue it to a person authorized to receive the cargo (Consignee), and the Consignor shall pay for air carriage of the cargo.

2.1.4 Each contract of air carriage and its conditions are ascertained by a carriage document issued by the Carrier or an Agent (General agent).

2.1.5 Carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several Carriers under a single carriage document (including issued therewith supplementary carriage or payment documents) is treated as single carriage irrespective of whether or not there was connection, reloading of cargo or interruption of service.
Article 2.2. Carriage Documents.

2.2.1 Each contract of air carriage and its terms and conditions are ascertained by carriage documents issued by the Carrier or its agents (General agent).

2.2.2 Carriage documents include:

a) in carriage of passenger (and baggage) - Ticket (and baggage ticket);
b) in carriage of excess baggage – receipt for payment of excess baggage;
c) in carriage of cargo – air waybill;
d) in payment by passenger, consignor or consignee of charges and fees for services provided in regard the performance of a contract of air carriage – Miscellaneous Charge Order (МСО), Electronic Miscellaneous Document (EMD).
e) Carriage documents are drawn up by input of required data in the electronic or paper form of carriage document manually, automatically or electronically.
Ticket may be issued in electronic format or in hard copy.
Article 2.3. Scheduled and Charter Air Services

2.3.1 Carriage by air of passengers, baggage or cargo between points (airports) on service route may be performed on scheduled and not-scheduled (charter) basis.

2.3.2 Scheduled air services are performed in accordance with published aircraft flight schedule.

2.3.3 A published aircraft flight schedule shall include the following data for every scheduled flight:

a) airport of departure;
b) airport of destination;
c) airport(s) located on the service route where flight schedule provides for aircraft landing;
d) air carrier code;
e) flight number;
f) days of flights in a week;
g) time of departure (local);
h) time of arrival (local);
i) flight period;
j) type(s) of aircraft.

Aircraft flight schedule may also contain other information.

2.3.4 Information set out in Passenger Ticket or baggage ticket (air waybill) shall match information published in the schedule at the time of drawing up the above carriage documents.

2.3.5 The schedule may be amended by the Carrier without prior notice to passengers and Consignors. The Carrier may cancel, postpone or detain a flight indicated in the Ticket or air waybill, replace the aircraft or change the service route if so required by the conditions of flight safety and aviation security and at the request of competent state authorities.

2.3.6 In case of change of aircraft flight schedule the carrier shall take reasonable measures to inform passengers and Consignors with whom a contract of air carriage of passengers or a contract of air carriage of cargo is concluded, of a change in the aircraft flight schedule by placing such information on its web-site Hwww.s7.ruH, and by other means if possible in each specific case.

2.3.7 The Carrier shall take any reasonable measures within its powers to timely perform carriage under the contract of carriage.

2.3.8 Should it be impossible to deliver a passenger or cargo with the flight referred to in the Passenger Ticket (air waybill), provided such impossibility is not caused by a breach by the passenger or Consignor of these Rules of carriage and/or conditions of the contract of carriage the Carrier by agreement with the passenger or the Consignor (Consignee) may:

a) carry this passenger or cargo with another flight to the point of destination indicated in the carriage document;
b) pass it over for carriage to another Carrier;
c) arrange for carriage with another means of transportation;
d) made a refund as provided by the rules of air carriage set by the Carrier.

2.3.9 The Carrier is not liable for errors, distortions or omissions in flight schedules published by other legal entities without approval by the Carrier.

2.3.10 Charter flights by the Carrier are performed in accordance with a contract of aircraft charter concluded between the Carrier and the charterer. Under this contract the Carrier shall provide to the charterer for charge a complete or a part of carriage capacity of one or more aircraft for one or more flights for carriage of passengers, baggage or cargo.

2.3.11 Charter services are performed by the Carrier on the basis of agreed in advance flight plan subject to carriage conditions set out in the contract of charter service.

2.3.12 The Carrier informs a passenger (Consignor) through the charterer of the conditions of charter service and the need to observe Carrier rules of carriage.

Article 2.4. Route of Carriage, Change of Route, Date and Time of Departure

2.4.1 Carriage of passengers, baggage and cargo is performed between points indicated in carriage documents. Point(s) enroute indicated in carriage documents may be changed by agreement between the Carrier and a passenger (Consignor) and if other not covered international agreement of Russian Federation.

2.4.2 If the Carrier is unable to perform carriage between points indicated in the carriage document it may offer a passenger (Consignor) another route of carriage, and should the passenger (Consignor) reject carriage by such route, return the amount of carriage in accordance with these Rules.

2.4.3 Should a passenger (Consignor) change the route (date and time) of carriage the Carrier may recalculate the cost of such carriage.

Article 2.5. Provision of Services and Information

2.5.1 The Carrier (including Handling Company) provides services related to the performance and support of carriage by air to passengers (Consignors) at airports and other points of carriage check in, office of sales, on board service concerning the performance of air carriage. Services provided shall be aimed at quality support of passengers, Consignors and Consignees. Services of the Carrier and Handling Company are rendered free of charge or for remuneration.

2.5.2 The Carrier or the Handling Company at the airport provides the following services for no extra charge:

a) check in of passengers and processing of baggage enroute and for the flight referred to in the carriage document, and special control of aviation security of passengers, baggage or cargo;
b) shuttling of departing (arriving) passengers between the terminal building and the aircraft, their embarkation and disembarkation on arrival at an intermediate airport, a transfer airport or the airport of destination;
c) delivery of baggage or cargo to/from the aircraft, its loading/offloading on/from the aircraft;
d) accommodation of passengers with children in a nursery room;
e) two telephone calls or two e-mail messages if case of waiting for flight departure for more than two hours;
f) serving soft drinks if case of waiting for flight departure for more than two hours;
g) serving hot meals to passengers if case of waiting for flight departure for more than four hours and every six hours thereafter at daytime and every eight hours at nighttime;
h) accommodation of passengers in hotel if case of waiting for flight departure for more than eight hours at daytime and more than six hours at nighttime;
i) transportation of passengers from the airport to the hotel and back when hotel accommodation is provided free of charge;
j) organize baggage storage.

2.5.3 The Carrier provides for no extra charge the following information on its web-site www.s7.ru and in air service sales office (if applicable):

a) about time of departure and arrival of aircraft performing scheduled air services;
b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;
c) about flight schedule and cost of air carriage on service routes including beneficial conditions of carrying children and other passenger categories;
d) about carrier who will operate the flight;
e) about conditions of agreement of passenger including free baggage allowance and prohibited items for air carriage;
f) about conditions of tariff application;
g) about Rules of Airline
h) about general requirements concerning customs, border, veterinary and other types of control;
i) about possibility to check in transfer baggage at airport (point) of departure to final destination only if there are no goods for written declaration according to customs regulation of Customs union;
j) about addresses of sales offices and rules of sales and reservation of services;
k) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules.

2.5.4. The Carrier or the Handling Company provides the following information at airports of carriage:

a) about time of departure and arrival of aircraft performing scheduled air services (to flight plan);
b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;
c) about time of embarkation of passengers on an aircraft performing service by schedule (flight plan);
d) about delayed aircraft performing services by schedule (flight plan) and reasons for delay;
e) about flight schedule and cost of air carriage on service routes including discount conditions of carrying children and other passenger categories;
f) about rules of carrying passengers, baggage and cargo including free of charge carriage baggage allowance; items and things prohibited for carriage by air transport and other special conditions of carriage;
g) about addresses of sales offices and rules of sales and reservation of services;
h) about rules and procedure of conducting inspection of passenger, baggage, cabin baggage and their belongings before and after flight;
i) about general requirements concerning customs, border, veterinary and other types of control;
j) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules.

2.5.5 Information on execution of carriage documents in the name of specific passenger (cargo), on going through check-in at the airport of departure, on departure/arrival is only provided subject to written requests of government authorities or enterprises, institutions or organizations as well as people if such requests are recognized reasonable and lawful.

Article 2.6. Reservation of Carriage Capacity on Aircraft

2.6.1 Reservation of carriage capacity (passenger seat, tonnage, volume) on board of a Carrier aircraft is for passenger or Consignor an essential condition of the carriage of passenger, baggage or cargo by air transport.

2.6.2 Reservation of carriage capacity is performed by the Carrier or the Agent (General agent).

2.6.3 Reservation of carriage capacity may be performed both at direct contact of passenger or Consignor with the Carrier or its Agent and by the phone, fax, e-mail, Internet and other means of communication.

Reservation of carriage capacity for cargo may be performed when Consignor personally addresses the Carrier or its Agent (General agent) and also by the phone, fax, e-mail, Internet and other means of communication. Before make a reservation of carriage capacity for cargo. Agent (General agent) has to check cargo if it or part of it related to categories of dangerous goods. The Carrier makes a decision about the possibility and (or) conditions of cargo transportation based on the checks performed by Agent (General agent).

2.6.4 Reservation of carriage capacity is only valid if input in the Carrier reservation system, performed under the rules set by the Carrier and does not contradict the conditions of the contract of carriage.

2.6.5 The possibility of changing or cancelling the reservation of carriage capacity on the aircraft may be limited or ruled out under the rules of tariff application set by the Carrier.

2.6.6 On the expiration of the limit period of reservation storage in the reservation system the order is cancelled without notice.

2.6.7 In the reservation of carriage capacity the Carrier provides passenger no specific seat in the aircraft cabin with the declared class of service. The number of a specific seat allocated to passenger is indicated by the Carrier or the Handling Company at the check in of passenger or his/her baggage at the point (airport) of departure.

2.6.8 At the reservation of the carriage of transfer cargo the Carrier or the Agent (General agent) shall get confirmation of booking carriage capacity for all segments of cargo carriage including performed by other Carriers.

2.6.9 Reservation of carriage capacity for passenger or Consignor, execution of carriage document for carriage of passenger, baggage or cargo is effected within the time limits set by the rules of Carrier tariff application.

2.6.10 Reservation of carriage capacity for passenger or Consignor is deemed preliminary until the Carrier or its Agent for sales of services issues passenger (Consignor) with an executed carriage document.

2.6.11 The Carrier may cancel reservation of carriage capacity without notice to passenger or Consignor if passenger failed to pay for reservation within the set time frame or to meet other conditions provided by the rules of Carrier tariff application.

The reservation of carriage capacity for cargo will be cancelled without notice to Consignor in the following cases:

a) if the Consignor failed to pay for reservation within the set time frame and the transportation document is not issued to him for cargo carriage ;
b) if the Consignor failed to present cargo for carriage within the set by Carrier or General agent time frame;
c) if the Consignor presented the cargo with incorrect documents necessary for execution of requirements related to customs, border, sanitary-quarantine, veterinary, quarantine phytosanitary types of control established by Russian Legislation and (or) by Legislation of the country through the territory of which the transportation is performed or cargo is not fulfill the requirements established by Russian Legislation legal acts and these Rules;

2.6.12 The Carrier may in special cases provided by Carrier rules of air carriage has the right to demand passenger or Consignor to confirm the earlier reservation of carriage capacity made for him for the declared route, date and time of departure, and the class of service on board of the aircraft.

Article 2.7. Information on Passenger, Baggage and Cargo

2.7.1 Passenger or Consignor while making reservation of carriage capacity on the aircraft shall communicate to the Carrier or its Agent (General agent) information about the route of carriage, date and time of departure, required number of reserved seats, class of service on board of the aircraft, citizenship, special conditions of carriage of passenger and baggage, contact details (phone number or another way of communication for passenger informing), information about data of Consignor and Consignee, name of cargo, its mass and volume, size of each piece, number of pieces, special properties and conditions of carriage, storage and handling of this cargo.

2.7.2 Special conditions of carriage capacity reservation to be agreed to by the Carrier include the carriage of:

a) a passenger with infant under 2;
b) a child unaccompanied by adult passenger or passenger who is according to civil Legislation of Russian Federation has obtained the ability in full before he/she reaches 18 years old which is carried under the supervision of the carrier;
c) a seriously ill passenger;
d) a patient on a stretcher;
e) a deaf unaccompanied passenger;
f) a blind passenger with a guide-dog;
g) an unaccompanied blind and/or deaf passenger to be carried under the supervision of the carrier;
h) a passenger whose ambulation in the use of air transport is limited (hereinafter, passenger with limited ability) and/or whose condition requires special attention in providing services;
i) a passenger carrying arms and/or ammunition;
j) baggage exceeding free baggage allowance established by the carrier;
k) baggage with the dimensions of a single piece in package exceeding two hundred and three cm in sum;
l) baggage weighing thirty two kilos a piece;
m) baggage to be carried in aircraft cabin only;
n) cargo containing currency in banknotes or coins, stocks, bonds or other securities, credit or bank cards, jewelry, precious and semi-precious stones including industrial diamonds (hereinafter, valuable cargo);
o) cargo with declared value;
p) items or substances perishable on the expiration of a certain storage period or under an unfavorable effect of temperature, humidity or other ambient conditions (hereinafter, perishable cargo);
q) items or substances potentially hazardous for health, safety, property or environment included in the list of dangerous goods or classified as dangerous goods under the international treaties of the Russian Federation and the laws of the Russian Federation (hereinafter, dangerous goods);
r) heavy cargo;
s) oversize cargo;
t) bulky cargo;
u) dogs, cats, birds and other small (domestic) pets (hereinafter, pets (birds));
v) animals, birds, insects, fish, etc. (hereinafter, animals);
w) cargo requiring special conditions of carriage;
x) human and animal remains.

2.7.3 The Carrier has not right to give information obtained from passenger/Consignor to any third party except as provided by article 2.7.4 and by the effective laws of Russian Federation.

2.7.4 The carrier has the right of processing the personal information of passenger/Consignor which is provided by passenger in any form during reservation, issuing of ticket, and also when changing the conditions of carriage or voluntary refusal of carriage according to attachment 5 article 1 clause 6 FL № 152 «About personal information» RF for conclusion of contract of air carriage upon an initiative of passenger (subject of personal information). Under processing the personal information in context of these Rules understands any action (transaction) or cumulative actions (transactions) accomplished by Carrier within the frame of execution of its obligations under carriage contract using the means of automation or without usage of such means with personal information including gathering, recording, systematization, accumulation, storage, clarifying (updating, changing), extraction, usage, transfer (distribution, provision, access), depersonalization, blocking, removal or disposal of personal information.

2.7.5 Under the personal information in context of these Rules understands:

  • Last name, name, patronymic;
  • Passport details;
  • Address;
  • Contact number;
  • Email address and other information indicated by passenger during reservation and effecting of carriage.

2.7.6 The fact of conclusion of contract of air carriage confirms approval by the passenger/Consignor:

a) With transfer of his/her personal information into the automatic system of reservation and check-in oа passengers and other automatic systems (including the cases when such transaction presents trans-border transfer of personal information according to the article 12 of Federal Law №152-FL «About personal information»);
b) That carrier has the right to authorize their Agents or other parties involved in process of realization or provision of carriage by the order of carrier to perform the processing of personal information of passenger/Consignor.

Article 2.8. Cancellation of Booking on Route Segments

The Carrier may cancel booking of carriage capacity on every subsequent service route segment without notice to passenger if passenger failed to use a reserved passenger seat on any segment of the route and failed to inform the Carrier of his/her intention to use other segments of the carriage.

Article 2.9. Tariffs, Taxes, Charges and Discounts

2.9.1 Air carriage tariff is only applied to payment for the carriage of passenger, baggage or cargo from the point of departure to the point of destination and is established by the Carrier.

2.9.2 Tariff applied shall be effective at the date of commencement of carriage. Ticket, baggage ticket or air waybill paid by passenger (Consignor) and drawn up before Carrier announcement of a change in the tariff or the currency exchange rate are valid without extra charge to match the tariff effective at the initial date of carriage unless the contract of air carriage is amended. No changes of tariffs or rules of Carrier tariff application affect the conditions of contract of air carriage if carriage is in progress.

2.9.3 If passenger voluntarily changes itinerary after start of service a new ticket is drawn up on the basis of the tariff of new service. New service tariff is recalculated from the initial point of carriage applicable at the date of carriage commencement if other not covered by Carrier Rules of tariffs applied. The amount of extra charge is calculated on the basis of the difference between the original tariff and the tariff of new carriage including any applicable charges. If the tariff of new carriage is less than the original tariff the difference is written down to МСО (EMD) to offset at the point where the original Ticket was acquired.

2.9.4 Procedure of calculation of taxes or charges withdrawn from passengers is fixed by respective government authorities and/or the Carrier and brought to the attention of passengers in sales office in the processing of carriage. Any tax or charge is payable by passenger on top of tariff unless otherwise provided by Carrier rules of tariff application.

2.9.5 Discounts from tariffs of air carriage are established by Carrier Rules of Tariff Application worked out on the basis of applicable laws of the Russian Federation and regulatory documents of the federal civil aviation administration.

2.9.6 Tariffs, taxes and charges are payable by passenger (Consignor) in the currency of the country where the carriage document is drawn up or in another currency provided by the Carrier unless that contradicts the foreign exchange regulations of the country of sale.

2.9.7 If carriage is payable in currency other than the currency of tariff publication, calculation of equivalent in the currency of payment is performed on the basis of rate published in reservation systems effective at the time of carriage processing. In that case the amount of tariff payment equivalent is regulated by the Carrier additionally.

Chapter III. Transportation of passengers

Article 3.1. Ticket and Baggage Ticket

3.1.1 Ticket or baggage receipt (hereinafter “Ticket”) is a carriage document certifying conclusion of a contract of air carriage between the Carrier and passenger. A separate Ticket is drawn up for each passenger or (if necessary) Ticket and issued together with it additional ticket (tickets) which is indicating the ticket number to which it is issued.

3.1.2 Ticket may be drawn up in electronic format (electronic Ticket) or as hard copy (paper Ticket).

Paper Ticket shall consist of:

a) Flight and passenger coupons;
b) Information pages containing information on the conditions of contract of carriage of passenger and his baggage on domestic (international) air routes, main rights, obligations and responsibilities of the Carrier and passenger, items and substances prohibited for carriage and other data necessary for passenger.

Electronic Ticket shall consist of:

a) electronic flight coupon(s);
b) itinerary receipt.

3.1.3 Passenger may receive drawn-up Ticket or itinerary of electronic Ticket directly from the sales office of the Carrier or its Agent or select means of delivery agreed with the Carrier or its Authorized Agent or receive itinerary of electronic Ticket independently in accordance with the procedure set by the Carrier or its Authorized Agent.

3.1.4 Passenger Ticket must indicate passenger last and first names (in full) and passenger ID number.

3.1.5 Passenger Ticket coupons contain information about the conditions of carriage of passenger and his baggage between indicated points on specific route. In Ticket issued for charter flights the amount paid is not indicated for carriage of passenger, baggage and cargo executed by Contract of Aircraft Charter.

3.1.6 Ticket is issued to passenger after payment of carriage cost at the tariff set by the Carrier only. Passenger is only admitted for carriage at display of a Ticket duly executed and containing required flight coupon, other unused flight coupons and a passenger coupon (for paper ticket only). Passenger shall keep the Ticket and all unused flight coupons during the entire trip and produce them to the Carrier or the Handling Company at any time at request.

3.1.7 Changes to Passenger Ticket at passenger request are permissible with Carrier consent and are only made at the location where Ticket was bought by the Carrier or its Authorized agent (Agent) in accordance with Carrier Rules for tariffs applied and during the period when ticket is valid.

3.1.8 The Carrier or the Handling Company shall indicate in the baggage ticket being a part of the Ticket certifying baggage acceptance for carriage, the number of baggage pieces or gross weight, except for the items referred to in 4.4.6 of these Rules. If passenger has an electronic Ticket the data of the number of pieces and/or weight of baggage, with the exception of items referred to in 4.4.6 of these Rules, are input in electronic format.

Article 3.2. Lost, Damage or Invalid Ticket

3.2.1 Passenger is admitted for carriage if he/she holds a duly executed Ticket.

3.2.2 The Carrier may not accept passenger for carriage pending the establishment of the fact of passenger contract of carriage conclusion if:

a) any part of the Ticket is damaged;
b) Ticket coupons contain corrections unconfirmed by the Carrier (Agent) in due course;
c) a required flight coupon of paper ticket is missing;
d) corresponding coupon of electronic ticket has status not appropriate for carriage;
e) Paper Ticket (flight and passenger coupons) bears no mark of Carrier (Agent) validator;
f) Paper Ticket is declared by passenger as lost;
g) produced Ticket was earlier declared as lost (stolen) or recognized as counterfeit;

3.2.3. The Carrier shall take any reasonable measures within its power to establish the fact that the contract of passenger carriage has been concluded.

3.2.4. Should it be established that no contract of air carriage has ever been concluded the Ticket is recognized as invalid, and passenger is not admitted for carriage. A Ticket recognized as invalid is cancelled by the Carrier (Authorized agent) with drawing up a report indicating the reasons why the Ticket is invalid.

3.2.5. A duplicate is only issued after it is established that a contract of air carriage has been concluded, provided Passenger supplies information about the lost or damaged Ticket (place/date of acquisition, date of acquisition, itinerary, flight number, date of departure).

3.2.6. In some cases, such as processing of carriage on blank forms of Interline partners, TKP, ARC or BSP, in processing of carriage in reservation systems different from the Carrier reservation system, including, on Carrier official letter forms without automated mask, if passenger turns up less than 3 hours before flight check in is closed, the process of ascertaining conclusion of contract of air carriage may take certain time whereby passenger is recommended to contact the Carrier on any matters concerning the Ticket blank in advance. The Carrier shall exert any reasonable effort to clear up the fact of contract of carriage conclusion but bears no responsibility if such fact may not be established as a result of failure to provide required information by Interline partners, BSP, ARC agents or TKP employees. Should the fact of conclusion of Contract of Air Carriage be established after the completion of embarkation, the Carrier shall provide the passenger carriage on the itinerary of the non-performed carriage by the next flight having available seat and carriage capacity in the same service class corresponding to the paid tariff under the rules of tariff applied.

3.2.7. Ticket duplicate is an exact copy of the original Ticket and valid for carriage on the original itinerary. Ticket duplicate is only drawn up for unused segments of service, provided the term of the original Ticket has not expired before the application for duplicate is filed. After executing a duplicate the date of departure may be changed under the rules of tariff application.

3.2.8. Receipt for excess baggage and Miscellaneous Charges Order lost by passenger are not reissued and no duplicates for those are executed.

3.2.9. If the Carrier or Carrier Authorized Agent is unable to draw up a Ticket duplicate, passenger may be offered to acquire a new carriage document, provided the new carriage document is acquired for the same itinerary (or a part of itinerary) and tariff, and execution of “Application for loss of passenger carriage document and return of money” (except as the lost Ticket is drawn up on interline partner form). After the fact of original contract of carriage conclusion is established the Carrier shall return to the passenger excess money paid for carriage. The refund required through Carrier Offices or at its instruction through the offices of the Authorized Agent under these Rules, conditions of air carriage and other internal rules or technologies of the Carrier.

3.2.10. Passenger for whom the fact of conclusion of a contract of air carriage with the Carrier is established after the departure of respective flight that should have been flown by the passenger, may be offered to either use service on the route of unused service on the next flight on which there is available seat or carriage capacity in the class of service which meets the paid tariff, or get a refund for unused service (in the amount that would have been paid to the passenger in case of voluntary waiver of carriage) under the rules of tariff application and in accordance with the procedure set by the Carrier. Refund for unused carriage under a lost Ticket drawn up on interline partner forms is returned in accordance with the procedure set by the interline partner.

Article 3.3. Transfer of Passenger Ticket

3.3.1 Ticket is not subject to transfer or use by another person unless otherwise provided by the laws of the Russian Federation. If a paper Ticket is produced by a person not indicated in the Ticket the Ticket is withdrawn by the Carrier and its cost is not reimbursed to the bearer. In that case the Carrier shall make out a report indicating reasons for withdrawal of the Ticket. Reimbursement of Ticket cost for a fully or partially unused service to a person not indicated in the carriage document is made at production of a power of attorney by the person indicated in the carriage document, certified in accordance with the statutory procedure.

3.3.2 If a Passenger Ticket is used or cost of service reimbursement is received by another person not indicated in the carriage document the Carrier is not liable to passenger entitled to service under the carriage document.

Article 3.4. Validity of Passenger Ticket

3.4.1 A Ticket issued to passenger at a normal tariff is valid for carriage within one year of the commencement date of carriage, and if no flight coupon is used or the Ticket is issued with open date, - within one year of the date of issue.

3.4.2 A Ticket issued to passenger at a special tariff is valid within a term set by the Carrier rules of tariff application.

3.4.3 Ticket may be accepted for exchange or refund under Carrier rules of tariff application within the validity period of such Ticket.

3.4.4 A Ticket issued at a special tariff may be accepted for exchange at extra charge to match a higher tariff under the requirements and conditions of the tariff applied to the original Ticket unless otherwise stipulated by the rules of that tariff. In that case the term of Carrier obligation certified by a reissued Ticket accrues from the first flight coupon of the old Ticket if the service has started or from the date of issue of a new Ticket if no coupon of the old Ticket was used.

3.4.5 Each flight coupon of the Ticket is valid for carriage of passenger between the points indicated therein under the respective class of service. If the Ticket is drawn up with open date of return flight, reservation of a passenger seat on board of the aircraft for the requested date of departure is made in the availability of seats in that class of reservation within the validity period of the Passenger Ticket.

3.4.6 The Carrier may extend the term of the contract of carriage certified by the Ticket at no extra charge to the passenger if:

a) the Carrier has cancelled the flight indicated in the carriage document of the passenger;
b) the Carrier failed to carry passenger within the time indicated in the carriage document to schedule (flight plan);
c) the Carrier failed to perform landing referred to in the passenger carriage document at the airport of destination;

3.4.7 If passenger failed to complete a commenced flight within the valid period of the Ticket for reason of his illness or the illness of his family member travelling with him on the aircraft, which is confirmed by medical documents the passenger may request the Carrier to amend the term of the contract of carriage appropriately, and the Carrier acting under the provisions of these Carrier Rules and FAR shall extend the contract of carriage with regard to the content of medical documents provided by passenger.

3.4.8 If passenger carrying a Ticket with open date of departure requests reservation of service, and the Carrier is unable to provide a passenger seat and carriage capacity within the validity period of the Ticket the Carrier or its Authorized agent shall make reservation for a next flight which has available passenger seat or flight capacity of the service class matching the paid service class.

Article 3.5. Passenger Check in and Baggage Check-In Before Departure

3.5.1 Passenger carrying Ticket shall at the airport of departure or in another point established by the Carrier go through a procedure of check in and baggage check in as well as aviation security check. In carriage on an international route passenger shall also go through customs, border and if necessary, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks.

3.5.2 Passenger shall well in advance arrive at the point of Ticket check in and baggage check in for required pre-flight formalities (check in procedure, payment for excess baggage, check, customs, border security and other formalities, execution of exit and entrance documents), as well as embarkation and loading of baggage on aircraft. Airport check in for Siberia Airlines flights is completed 40 minutes before the time of departure, unless otherwise provided by international regulated documents. The time of beginning and ending of check in at the city terminal is fixed separately and notified to Passenger in drawing up Tickets. The deadline for check in at the city terminal is fixed with allowance for time period required for delivery of passenger and baggage to the airport of departure for embarkation. The deadline for embarkation on board of the aircraft is fixed at each airport depending on its capacity and reported to passenger at check in.

3.5.3 For the purpose of flight safety passengers, baggage including accompanied belongings, and cargo go through mandatory pre-flight check and if necessary past-flight check.

Pre-flight and past-flight checks of passenger, baggage including accompanied belongings are conducted at airport by authorized persons of aviation security services and transport police officers taking part in pre-flight and past-flight checks.

Passengers with diplomatic status having diplomatic immunity and couriers carrying correspondence pass checks on general basis.

Disabled passengers (moving on crutches, in wheelchair, on stretcher, passengers with heart pacemakers) shall be checked manually and persons accompanying them - on general terms.

Pre-flight check does not preclude inspection in the course of investigative, criminal investigative and other operations by authorized persons in accordance with the statutory procedures of the Russian Federation.

In the process of aircraft operations pre-flight check is performed after passenger check in, border security, customs, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks.

If Passenger refuses to pass check the Carrier may terminate the contract of air carriage unilaterally with reimbursement of fare under these Carrier Rules and Carrier tariff application rules.

3.5.4 To pass the procedure of check in and baggage check in passenger shall produce an ID document.

Passenger ID documents include:

a) RF passport;
b) RF passport for going abroad, regular foreign passport, diplomatic passport, service passport;
c) national passport of foreign citizen;
d) RF residence permit for stateless persons;
e) birth certificate for RF citizens under 14;
f) seaman certificate of identification for duty travel;
g) RF citizen temporary ID;
h) repatriation certificate to the country the citizen of which he/she is;
i) certificate of identification of officer or warrant officer of RF or CIS except Georgia;
j) military ID of RF military serving on draft or under contract with notation of being in service;
k) travel document of stateless person or refugee;
l) Travel document (international pass) of UN;
m) ID of deputy of State Duma and Federation Council of Federal Assembly of the Russian Federation (in domestic services of the Russian Federation);
n) certificate of release from confinement;
o) ID issued to convict allowed leaving place of confinement for short or long period of time.

Also if necessary passenger shall have on himself documents certifying special conditions of carriage of this Passenger and his baggage (power of attorney for accompanying a child, medical certificate, veterinary certificate, etc.)

In case when passenger is going to present at check in another ID document rather than document which was used for issuing a Ticket, passenger no later than the begging of the check in has address a Carrier or Authorized agent for entering in Ticket and in automatic system of reservation changes concerning the ID document and Carrier or Authorized agent has to produce actions for entering the indicated changes.

3.5.5 Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located on the territory of the Russian Federation, and the airport (point) destination outside the customs area of the Customs union, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.

3.5.6 Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located outside the territory of the customs area of the Customs union, and the airport (point) destination on the territory of Russian Federation, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.

3.5.7 If a transfer passenger did not declared that there is inside of baggage are goods which are subject to obligatory declaration in writing and it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing in accordance with the customs legislation, the baggage is accepted to final destination and is presented by the Carrier or handling company to the customs authority for customs control at the airport of transfer.

3.5.8 At the check in boarding pass is given to passenger which shall include the initials and surname of the passenger, flight number, departure date, end time of boarding, gate number (if at the time of passenger check in the gate number already known) and seat number at the aircraft. If necessary, additional information may be given on boarding pass.

3.5.9 Passengers are boarding the aircraft after they present a boarding pass for respective flight.

3.5.10 For international flights passenger shall have duly executed exit, entrance or other documents required under the laws of the country into/from or through the territory of which carriage will be performed. Passenger travelling by international flights with transit without visa has to have confirmation of valid ticket with confirmed booking from transfer aiport to the final destination (ticket, itinerary receipt, boarding pass).

3.5.11 The Carrier is not liable for matters pertaining to Passenger relationships with government services (customs, border security, immigration, etc.) unless otherwise provided by international or national legislative documents of the country of departure, transfer, stop-over or entrance.
However, the Carrier may check any required documents at check in prior to acceptance of Passenger and his baggage for carriage.

3.5.12 Passengers who are late for check in or boarding to aircraft is not admitted for the flight.
Article 3.6. Passenger Services on Board of Aircraft

3.6.1 The Carrier shall have trained flight personnel on board of aircraft sufficient in number to provide passenger services, including emergency medical aid and flight safety under the applicable standards and rules of civil aviation.

3.6.2 The Carrier shall provide on board of aircraft:

a) passenger information about flight conditions and rules of behavior on board of aircraft;
b) passenger information about location of main and emergency exits and conditions of abandoning aircraft in emergency;
c) passenger information about positioning of survival kits and inflatable escape chutes in aircraft cabin;
d) serving of soft and/or hot drinks and catering;
e) emergency medical aid.

3.6.3 The Carrier shall provide on board of aircraft a range of services depending on aircraft type and equipment, duration of flight, time of day when the flight is performed and class of service indicated in the carriage document. The Carrier shall provide passenger with the following services:

a) information and reference services;
b) individual services;
c) first medical aid;
d) provision with soft-stuffed items and passenger accommodations in flight;
e) serving drinks and/or meals;
f) periodicals.

3.6.4 During level flight on board of aircraft passengers are provided with catering free of charge or for extra charge (to be advised on Carrier web-site in “Flight Information”, subsection “Rules”) subject to the service class, type of aircraft, duration of flight and time of day. The Carrier reserves the right to cater passengers with cold meals irrespective of time of day and duration of flight on board of aircraft the type of which prohibits the use on board of special equipment required for passenger catering with hot meals in compliance with flight safety standards.

3.6.5 Smoking (including electronic cigarettes) is strictly prohibited on board. In the territory of airport smoking is only permitted in special places.

3.6.6 Rules of passenger’s behavior on board of aircraft.

While on board the Company’s aircraft passengers are entitled to:

a) require any of the services provided for by the air carriage contract;
b) address to the company’s employees and ask for protection if their life, health, honor or dignity is threatened.
While on board the Company’s aircraft passengers shall:
a) promptly react to the requirements of the Aircraft pilot in command and other crew members’ recommendations;
b) place hand baggage and personal belongings into the designated place only;
c) keep safety seatbelts fastened when “Fasten Your Seatbelts” panel is on (however, it is recommended to keep seatbelts fastened at all times during the flight);
d) observe the generally accepted rules of conduct in a public place.

While on board the Company’s aircraft passengers are forbidden to:

a) cause situations threatening flight safety or life, health, honor and dignity of other passengers and crew, use any verbal insult or, all the more so, physical violence towards them;
b) take alcoholic drinks except for those offered on board by the Company;
c) smoke (including Electronic cigarettes) at any time during the flight;
d) use safety equipment without special instructions of the crew;
e) use electronic devices at the time of taxing, take off, descending and landing;
f) at any time during the flight use transmitting sets, , remotely-operated games, wireless network devices;
g) cause discomfort to other passengers and interfere with the crew’s work;
h) damage the Company’s property and/or take out it from the cabin;
i) stand up and move around the cabin during taxi, ascent or descent when the “Fasten Your Seatbelts” panel is on.
In the event of violation of these Rules the passenger is liable:
a) on domestic flights in accordance with the applicable legislation of the Russian Federation;
b) on international flights in accordance with the requirements of the international air legislation (i.e., the International Convention On Crimes and Some Other Activities Performed on Board signed in Tokyo in 1963 and ratified in 166 countries including Russia, hereinafter referred to as the “Tokyo Convention”) and the applicable legislation of the country of departure regardless of the country of registration or operation of the respective aircraft;
c) if a delinquent who committed a crime outside Russia that affected citizens or property of the Russian Federation did not undergo punishment abroad, he/she shall be subject to such punishment upon his/her return to Russia in accordance with Article 12 of the Criminal Code of the Russian Federation.

Article 3.7. Stop-over

3.7.1 Passenger may make one or more stop-overs in any intermediate airport enroute. Passenger shall advise the Carrier or its Agent of its intention to make a stop-over at drawing up Passenger Ticket and Baggage Ticket. The stop-over shall also be mentioned in the indicated carriage document. When passenger carriage document is drawn up at special tariff, stop-over is made with account for restrictions or ban on stop-overs under the rules of respective tariff application. Passenger stop-overs along a service route are permitted within the validity period of Passenger Ticket, provided they are agreed in advance with the Carrier or its Agent, indicated in Passenger Ticket and Baggage Ticket, taken into account at the calculation of the cost of carriage, and for international carriage are also permitted by aeronautical (government) authorities of the country of intended stop-overs.

3.7.2 If at drawing up Passenger Ticket passenger failed to declare stop-over at an intermediate airport but chose to make such stop-over and stated so at that airport, such passenger may only proceed with the flight having introduced required amendments in Ticket data (exchange of Ticket) under these Carrier rules and applicable Carrier tariff rules; also passenger shall, before the resumption of the flight, indemnify the Carrier for all and any actual losses of the Carrier (including but not limited to, compensations the Carrier has paid or will have to pay to third parties in connection with such delay of flight) incurred as a result of delay of aircraft departure (flight performance) related to withdrawal of his baggage from the aircraft if processed to the point originally indicated in the carriage document. The exception is passenger stop-over caused by his/her illness or illness of his family member accompanying him on this aircraft, or other force-majeure events occurring at the point of stop-over. The fact of passenger illness preventing him/her from proceeding with the flight service shall be confirmed by respective medical documents.

3.7.3 If passenger failed to proceed with flight service from the intermediate airport for reasons depending on the Carrier the Carrier shall dispatch such passenger to the point of destination with an aircraft performing next scheduled flight. Such carriage shall be performed at no extra charge or duty to that passenger.

Article 3.8. Passenger Carriage with Discount

3.8.1 Certain passenger categories are entitled to travel by air with discount under the laws of the Russian Federation and the Rules of Air Carriage provided by the Carrier.

3.8.2 Execution of carriage document for passengers enjoying government benefits is made individually at presentation of documents confirming the right to discount carriage by air under the laws of the Russian Federation and by written permission of the Carrier.

Article 3.9. Carriage of Children

3.9.1 An adult passenger or passenger on board who is according to civil Legislation of Russian Federation has obtained the ability in full before he/she reaches 18 years old may carry one infant less than two years of age free of charge on domestic service or on international service with discount of ninety percent of normal or special tariff in the lack of specific conditions of special tariff application, without provision of an individual seat with obligatory drawing up of ticket. If an infant under two is provided with an individual seat at the request of the accompanying passenger such infant is carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application. Other infants under two accompanying the passenger and children between two and twelve are carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application, with provision of individual seats.

3.9.2 In drawing up Passenger Ticket and in the process of child check in a document shall be produced to the Carrier confirming the age of the child. The age of the child is counted at the date of carriage commencement from the initial point of departure indicated in the carriage document. The Carrier or its Agent shall indicate the date of birth in the child’s Passenger Ticket.

3.9.3 The child’s Ticket at the alteration of route and/or date of flight departure following commencement of carriage is reissued at the tariff of air carriage with discount corresponding to the age of the child at the date of commencement of carriage from the initial point of departure indicated in new carriage document.

3.9.4 Departure of a minor beyond the boundaries of the Russian Federation is regulated by the laws of the Russian Federation.

3.9.5 Airlines will take all possible measures to accommodate on board of aircraft full-aged passenger or passenger who according to Civil Code of RF obtained legal competency in full before 18 years old and travelling with him child (children) at the age up to 12 years.

3.9.6 Children at the age of 5 to 12 may be carried unaccompanied by parents or without custody of any other passenger. At the request of parents or custodians and with the consent of the Carrier such carriage conditions may be extended to children up to 16 years of age.

3.9.7 Unaccompanied children are only admitted for carriage following filling out and signing by parents, custodians or relatives of a Commitment Application for carriage of an unaccompanied child. In an international service additionally required is a notarized consent of parents (custodians) for carriage of a child with airline international flight unaccompanied.

3.9.8 Carriage of unaccompanied children is only permitted on own direct airline flights only and on code-share flights with LLC GloBus.

3.9.9 100-percent adult tariff is charged for the carriage of an unaccompanied child between 5 and 12.

Article 3.10. Carriage of Sick Passengers and Passengers with Disability

3.10.1 Passenger shall determine his capability to use air transport based on his/her health condition. Carrier is not liable in front of passengers including sick passengers and passengers with disability for possible deterioration of passenger health and/or other consequences onset in the course of flight except the cases when such consequences and/or health deterioration were caused by acts (negligence) of Carrier.

3.10.2 A citizen of the Russian Federation recognized as legally incapable by court may at a request of parents, step-parents or custodians leave the territory of the Russian Federation accompanied by an adult person capable to ensure the safety of the legally incapable citizen of the Russian Federation and the safety of surrounding people. The accompanied person should be at least 18 years old or passenger who according to Russian Federation Legislation obtained legal capacity in full before 18 years old (which should be confirmed by presenting of corresponding document which was given by competent government agency – Certificate of Marriage Registration or decision of court).

3.10.3 Carriage of seriously ill passenger and passenger on stretchers is performed with accompanied person who will take care during the flight. Passengers in wheelchair (electric wheelchair, folding seat) incapable to move unassisted on board of aircraft is performed with accompanied in flight person or after passenger execute the written letter with Carrier for carriage under the supervision of Carrier.

3.10.4 Patients on stretchers are carried with the provision of seats on board the aircraft at triple tariff and accompanied only. Carriage of a stretcher patient if such carriage is already in progress is subject to an affordable economic class tariff. Stretcher patients are carried in economy class cabin only.

3.10.5 In the carriage of passengers in wheelchair, seriously ill persons or patients on stretchers the Carrier or its Agent shall advise the point of destination (point of intermediate landing) in advance of them to take measures required for such persons’ disembarkation from (embarkation on) the aircraft.

3.10.6 For sick persons and passengers with disability medicines, folding seat (wheelchair) carried in the cabin or crutches are carried free of charge and not included in free baggage allowance.

3.10.7 For a passenger in electric wheelchair the wheelchair is carried on board of aircraft as checked baggage (above the free baggage allowance). The Carrier shall advise the point of destination or a landing point of the presence of a wheelchair passenger on board to be provided with the wheelchair as first priority on landing. The information shall include passenger name, location of the wheelchair and separately placed electric batteries.

3.10.8 Passengers with impaired vision accompanied by guide dog has to present a certificate about special training or after passenger execute the written letter with Carrier for carriage under the supervision of Carrier.

3.10.9 When for passengers with impaired vision accompanied by guide dog reservation of a seat is made, Carrier has to be informed about carriage of such passenger in order to assist at check in at the airport of departure and his/her delivery to aircraft at the airport of departure and from the aircraft at airport of arrival.

3.10.10 In case of transportation of visually impaired passenger accompanied by guide-dog, the dog shall be carried on board of the flight free of charge in passenger compartment of economy class, in excess of free baggage allowance. The dog shall have the muzzle and the lead on and shall be attached to the chair at the feet of the passenger it accompanies.

3.10.11 The provisions of this article do not apply to carriage of sick passengers and passengers with disabilities with aircraft performing special charter flights.

Article 3.11. Carriage of Pregnant Women

3.11.1 Pregnant women are only admitted for carriage subject to production to the Carrier of a medical certificate issued by a medical institution that they have no contradictions against air travel at the date of flight indicated in the Ticket.

3.11.2 Carriage of pregnant women is performed subject to the Carrier bearing no liability to the Passenger for unfavorable consequences that may ensue for the Passenger and the fetus in the process and as a result of carriage by air.

Article 3.12. Carriage of Deported Passengers and Passengers Expelled from the Russian Federation in Administrative Procedure
Carriage of deported passengers and passengers banished from a foreign state and the Russian Federation is performed under the laws of the Russian Federation and international civil aviation law.

Article 3.13. Carriage of Diplomatic Couriers

3.13.1 Carriage of diplomatic couriers is performed in compliance with requirements of state authorities.

3.13.2 Diplomatic courier shall carry and produce at request of the Carrier documents certifying his special powers as a person accompanying mail.

Article 3.14 Carriage of Officials

3.14.1 List of citizens served in the VIP Lounge is approved by the Federal Aviation Administration by agreement with executive authorities of RF subjects, and in VIP Lounges of Moscow, Moscow Region, Saint-Petersburg and Sochi by the Administration of RF President by agreement with the Federal Security Service of the Russian Federation.

3.14.2 Officials are served at the airport of departure, arrival, transit or transfer in special premises of the airport - VIP lounges (if any). Requirements in the check in officials are no different from generally accepted ones.

3.14.3 Officials are served in VIP lounges on the basis of applications. Applications are filed by representatives of state, public, political, confessional or business organizations.

Passengers are charged for services provided in VIP lounge.

3.14.4 Officials shall arrive at the airport of departure not later than the time of closing of check in.

3.14.5 VIP passengers and their cabin baggage and checked baggage are delivered to the aircraft in last turn separately from other passengers.

3.14.6 VIP passengers and their baggage are removed from the aircraft at the airport of departure in last turn priority.

Article 3.15. Carriage of Officers on Duty of State Courier Service to the Government of the Russian Federation

3.15.1 Officers of State Courier Service to the Government of the Russian Federation are issued Passenger Tickets out of line.

3.15.2 Check in of passenger Tickets for officers of that department and processing of dispatches (correspondence) carried by them are performed before the beginning of passenger check in, and during check in – out of line. Pre-flight check of State Courier Service officers, their cabin baggage and baggage (except pouches) is performed on general terms out of line.

3.15.3 State Courier Service officers on duty are allowed to carry weapons while on board of the aircraft. Airport aviation security service shall inform the aircraft Pilot in command via the senior flight attendant about location of seats occupied by armed State Courier Service officers on board of the aircraft.

3.15.4 Personnel of Airport Security shall instruct State Courier Service officers that in case of any incidents on board of the aircraft they should not interfere unless requested by Pilot in command.

3.15.5 Carriage of dispatches (correspondence) by State Courier Service to the Government of the Russian Federation is performed on passenger seats (not more than 80kg of weight per seat) next to the accompanying officer or at a place convenient to observe and is paid for in accordance with accepted procedure.

3.15.6 Officers of State Courier Service to the Government of the Russian Federation carrying dispatches (correspondence) board the aircraft before the beginning of general passenger embarkation.

3.15.7 Officers of State Courier Service to the Government of the Russian Federation may stay on board of aircraft during parking, and in intermediate points of landing – near the aircraft for exchange of dispatches (correspondence).

3.15.8 Rules of carriage of officers (employees) of other federal executive authorities, dispatches (correspondence) of these authorities may be set by other regulatory acts approved by the federal civil aviation administration jointly (by agreement) with interested federal executive authorities.

Article 3.16. Carriage of Transit and Transfer Passengers

3.16.1 The Carrier or its Agent while issuing Passenger Ticket to a transit or transfer passenger for the service route shall:

a) ensure reservation and confirmation of reservation of carriage for transfer passenger in all itinerary segments to allow the passenger to arrive at the transfer airport in time for administrative formalities prior to flight departure;
b) advise the passenger of procedures he/she shall perform at the transit or transfer airport in order to proceed further to the point of destination;
c) advise the passenger of requirements of state authorities at transit/transfer points in international carriage including:

  • the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure on the territory of the Russian Federation to the airport (point) destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;
  • the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure outside the territory of customs territory of the Customs union to the airport (point) destination on the territory of Russian Federation union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;
  • the conditions, restrictions and responsibilities that arise after check in as transfer passenger and his/her transfer baggage (including the provisions of article 4.3.4);
  • that the application of the simplified procedure under which a transfer baggage can be checked to final destination, the passenger does not exempt the transfer passenger from compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.
  • Liability for breach of customs legislation Customs union and the Russian Federation legislation on customs.

3.16.2 The fact of concluding the contract of carriage confirms the acceptance of transfer passengers that transfer passengers informed by Carrier about conditions, requirements and responsibilities set forth in articles 3.16.1, 4.3.4.

Article 3.17 Carriage of Business Class Passengers

3.17.1 Business class passengers at registration usually check in at a separate desk and are delivered on board of aircraft last, separately from economic class passengers but not later than the start of VIP passenger embarkation.

3.17.2 At the airport business class passengers may be invited to visit VIP lounge. Such opportunity is advised by the Carrier at check in.

3.17.3 On board of aircraft business class passengers are provided with seats in business class cabin and special catering.

3.17.4 On arrival business class passengers are first to leave the aircraft separately from economy class passengers but not before VIP passengers.

Article 3.18 Higher Comfort Carriage of Passengers

3.18.1 For travel with higher comfort passenger may book required number of seats. Additional seats are charged at the available economy class tariff.

3.18.2 In some cases if provided by respective tariff rules supplementary services may be provided to economy class passengers on board the aircraft and/or at the airports of departure, transfer (transit) and arrival.

Article 3.19 Carriage of Passengers Proceeding with Staff Tickets

3.19.1 A passenger being an airline employee or Carrier own employee may be carried with Staff Ticket by Carrier flights with consent of the Carrier. Depending on the importance of the carriage and employee position a Staff Ticket may be provided with confirmed or unconfirmed reservation.

3.19.2 Passengers proceeding with Staff Tickets with confirmed reservation are served in the same way as Passengers who paid the cost of Ticket in compliance with applicable standard check in procedures. The following conditions shall be observed in serving passengers without confirmed reservation:

a) passenger may be admitted for carriage subject to the availability of a empty seat following admittance of passengers who paid the cost of carriage and/or other passengers entitles to seat reservation;
b) in case of transit carriage passenger shall be advised that his/her carriage may be suspended at any transit airport for lack of empty seats on further route segments, and the Carrier shall not be liable for that;
c) in case of transfer carriage passenger and his/her baggage may be checked to the first transfer airport only;
d) for the purpose of quick identification of baggage if carriage is performed within one segment the baggage of such passengers shall be loaded on the aircraft in last turn in order to permit easy access to it to quickly unload in case of necessity.

3.19.3 If it is established at the transit airport that a passenger with Staff Ticket without confirmed reservation cannot proceed on his/her trip with the same flight for lack of empty seats in the further segment the Carrier shall immediately contact such passenger and inform him/her about that and unload and issue the passenger’s baggage to the passenger. The Carrier shall compensate any passenger expenses that the latter might incur in connection with termination of the trip.

3.19.4 At the transfer airport a passenger with Staff Ticket without confirmed reservation is served like in the airport of departure.

3.19.5 In case of disruption of flight schedule passengers with Staff Tickets with confirmed reservation are served like passengers who paid for their Tickets. Passengers with Staff Tickets without confirmed reservation admitted for carriage, in case of disruption of flight schedule are served like any other passengers.

Chapter IV. Transportation of baggage

Article 4.1. General Requirements

4.1.1 Passenger baggage is accepted for carriage as checked baggage and is carried in baggage and cargo compartments of the aircraft. Items accompanied by passenger are carried in aircraft cabin as unchecked baggage (cabin baggage).

4.1.2 Passenger’s checked baggage shall be carried by the same aircraft as the passenger proceeds on. If such carriage is impossible the Carrier shall carry such baggage by an aircraft that performs next flight to the passenger point of destination.

4.1.3 The Carrier may deny carriage of baggage to a passenger if the weight, number of pieces, contents, size or package does not meet the requirements of these Rules.

4.1.4 Baggage of a passenger that failed to show up for embarkation after check in (including the baggage of no-show transit passengers and their cabin baggage) are to be removed from the aircraft.

Article 4.2. Free Baggage Allowance

4.2.1 Passenger is entitled to free carriage of baggage within a fixed limit. Free baggage allowance including items accompanied by the passenger (cabin baggage) is set by the Carrier depending on aircraft type, class of booking and itinerary which is indicated in the ticket (itinerary receipt of electronic ticket).

4.2.2 For airline flights up to and including 25.10.2014 the free baggage allowance is set by weight and cannot be less 10kg for one passenger.

4.2.3 For airline flights from 26.10.2014 the free baggage allowance is set by piece. In this case if total weight of passenger baggage, including cabin baggage less 10kg the number of baggage should not be limited.

4.2.4 When flying on codeshare flights with other carriers the baggage allowance of carrier who operates the flight apply. In case if carriage performed on flights of two or more carriers, including codeshare flights with other carriers, the rules of most significant carrier apply.

4.2.5 The Carrier or its Agent when issuing the ticket shall advise passenger about the conditions of baggage carriage including but not limited about the free baggage allowance set for the carriage and indicate the free baggage allowance in ticket (itinerary receipt of electronic ticket).

4.2.6 When passenger is involuntary downgraded a free baggage allowance of such passenger will stay unchanged according to the allowance indicated for class of service paid.

Article 4.3. Checked in Baggage

4.3.1 Passenger baggage is accepted for carriage at check in at the airport of departure or in another check in point. The Carrier or Handling Company shall issue the passenger with a numbered baggage tag for each piece of checked in baggage. Baggage tag is intended for baggage identification. To identify special conditions of carriage checked baggage is additionally attached a special unnumbered baggage tag.

4.3.2 The weight of a single piece of baggage shall not exceed 50 kg. When international carriage is taking place other maximum weight limitations, number of checked in pieces can be established according to applicable norms and state requirements of airports (point) of departure, airport (point) of transfer, and/or airport (point) of destination.

4.3.3 In connection of up to 24 hours transfer baggage is processed to the final destination or transfer point depending on the capacity of the airport of departure/transfer and the requirements of state authorities at the transfer point. If passenger flight connection exceeds 24 hours his baggage is processed to the point of transfer only.

Baggage of transfer passenger which has to be controlled by customs is accepted for carriage according to customs legislation of RF and/or customs legislation of the country to the territory, from the territory or through the territory of which carriage is performed.

4.3.4 When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation a simplified procedure of customs operations may be applied in according to Russian legislation, under which customs control of transfer baggage is performed without presenting it to customs authority by transfer passenger himself.

Check in of transfer baggage at the airport of departure to final destination is performed by declaring of transfer passengers to carrier, and (or) operator authorized by the airport of departure:

  • the absence in his transfer baggage of goods subject to customs declaration in writing;
  • that there is no need to present a transfer baggage at the airport of transfer for customs declaration in writing.

When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation the baggage can be checked in to the final destination only under condition that it does not include goods subject to customs declaration in writing.

When check in transfer baggage to the final destination airport (point) the basis for presenting the transfer baggage of transfer passengers by Carrier to customs authority for customs control at the airport (point) transfer is the presence on the transfer baggage the baggage tag with number, confirming the fact of check in of transfer baggage in the Russian Federation to airport (point) of destination.

Availability on the transfer baggage of baggage tag with number indicates declaration by transfer passengers to the customs authority that in the transfer baggage there are no goods subject to customs declaration in writing.

The use of a simplified procedure in which a transfer baggage can be checked to the final airport (point), does not exempt the transfer of passenger compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.

Presenting of transfer baggage, checked in in accordance with Russian Federation legislation, by Carrier to the customs authority for customs control at the airport (point) transfer is not exempt a passenger from liability for breach of customs legislation Customs Union and the Russian Federation legislation on customs.


4.3.5 The Carrier or Handling Company have to make a note on paper Ticket about the quantity and weight of checked baggage which is treated as baggage ticket issued to the passenger. In case of electronic Ticket entries of baggage weight and quantity are made electronically.

4.3.6 The Carrier or Handling Company having accepted baggage for carriage is liable for safekeeping the checked in baggage and its package.

4.3.7 From the time baggage is checked in for carriage and until the time when it’s claimed by passenger, passenger is prohibited to access the baggage except for its identification or additional check by competent services.

4.3.8 The Carrier may verify the weight of baggage carried by passenger at the airport of landing and/or airport of destination. If it established that the passenger is carrying baggage above the set free baggage allowance or above the quantity indicated in the baggage ticket without paying due charge for such carriage the Carrier may demand payment for respective part of the baggage.

Article 4.4. Items accompanied by Passenger (Cabin Baggage)

4.4.1 Items accompanied by Passenger (Cabin Baggage) are unchecked baggage. For the purpose of aviation security, protection of life and health of aircraft passengers and crew hand baggage may not contain items or substances forbidden for carriage by air transport according to aviation security regulations.

4.4.2 Such items can be carried in Cabin baggage:

a) for economy class passengers – no more than one piece of baggage with a weight up to 7 kg, and dimensions no more than 55х40х20 cm.
b) for business class passengers – no more than two pieces of baggage with a weight up to 7 kg each, and dimensions no more than 55х40х20 cm each.

4.4.3 On passenger personal belonging that will be carried in cabin tag without number “cabin baggage” should be attached, except items listed in article 4.4.5.

4.4.4 Cabin baggage during transportation shall be placed under passenger seat or be placed over the passenger seat in a closing baggage compartment.

4.4.5 At check in passenger shall produce for weighing the entire baggage intended for carriage with the exception of items listed above and if they are not placed into the baggage:

  • lady purse or briefcase;
  • paper folder;
  • umbrella;
  • stick;
  • flower bouquet;
  • overclothe;
  • printed publications for reading in flight;
  • infant food for use in flight;
  • cellular phone;
  • photo camera;
  • video camera;
  • laptop computer;
  • suit in garment bag;
  • baby stroller, cradle or car seat for transportation of infant;
  • crutches, stretcher or wheelchair in transportation of handicapped passenger.

The items listed above in this paragraph except baby strollers and wheelchairs are not presented for weighing and not subject for check in or labeling. Baby strollers and wheelchairs should be weighed at check in and should be labeled with tags and not included in free baggage allowance).

4.4.6 Passenger shall take care of safekeeping of cabin baggage. In case of interrupted flight referred to in carriage document the passenger at disembarkation shall remove all cabin baggage.

Article 4.5. Paid (Excess), Heavy and Oversize Baggage

4.5.1 Passenger shall inform the Carrier or its Agent in advance about the proposed weight and number of baggage items in excess of the allowance with compulsory reservation of such baggage.

4.5.2 Passenger shall pay for carriage of excess baggage at the rate set by the Carrier applicable at the time of payment.

4.5.3 If passenger presents for carriage more baggage that was preliminarily agreed with the Carrier and paid for, such amount of baggage can only be accepted for carriage subject to free carriage capacity available on board of the aircraft and payment by the passenger.

4.5.4 The Carrier may limit carriage or deny carriage of passenger baggage with a weight exceeding the free baggage allowance set by the Carrier if such carriage was not agreed with the Carrier in advance.

4.5.5 If at the point of departure Passenger produced for carriage baggage with a weight and number of items less that reserved and paid for in advance, the difference cost between the declared and actual weights of excess baggage is subject to offset under these Rules.

4.5.6 Passenger enroute on service itinerary may reduce or with Carrier consent increase the weight and number of items of carried baggage.

4.5.7 If passenger during the journey increases the weight and/or number of carried baggage items he/she shall pay the carriage cost of baggage the weight and size of which exceed the free baggage allowance of the earlier paid freight. If passenger enroute reduces the weight of carried baggage the Carrier shall not recalculate the previous freight.

4.5.8 During reservation of seat in aircraft or buying a Ticket passenger shall advise the Carrier or its Agent about carriage of oversize baggage.

4.5.9 Carriage of oversize or heavy baggage has to be paid according to actual weight of such baggage established by carrier tariffs apart of other passenger belongings carried as baggage.

4.5.10 Oversize baggage is accepted for carriage provided the dimensions of loading hatches and baggage and cargo compartments of the aircraft permit its loading/unloading on/from the aircraft and placement on board. Such baggage shall have handles for carriage and fastenings in moving to/from aircraft and on board.

4.5.11 If excess and/or oversize baggage has to be carried by aircraft of several carriers the Carrier drawing up carriage documents for that baggage shall get the consent of those carriers for such carriage.

Article 4.6. Excess Baggage Ticket

4.6.1 Excess baggage ticket certifies payment for excess baggage carriage by passenger.

4.6.2 Excess baggage ticket shall contain flight (from one to four) and passenger coupons executed by approved form.

Article 4.7. Carriage of Baggage in Aircraft Cabin

4.7.1 Passenger baggage requiring special care (movie–, photo-, tele–, video- or radio equipment, electronic or optical instruments, appliances, office automation equipment, music instruments, fragile items) may be carried in aircraft cabin.

4.7.2 Carriage of baggage in aircraft cabin is processed and performed with advance approval by the Carrier. Passenger shall advise the Carrier or its Agent of baggage carriage in aircraft cabin while making reservation or acquiring ticket and pay for a separate seat for such baggage.

4.7.3 Carriage of baggage in aircraft cabin is processed and performed with advance approval by the Carrier. Passenger shall advise the Carrier or its Agent of baggage carriage in aircraft cabin while making reservation or acquiring ticket and pay for a separate seat for such baggage.

4.7.4 For carriage of baggage in aircraft cabin a special Ticket is drawn up the cost of which equals 100% rate for the carriage of the accompanying passenger.

4.7.5 The weight of baggage carried in aircraft cabin may not exceed the average weight of a passenger (no more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.

4.7.6 Package of baggage carried in aircraft cabin shall have devices for fastening to a passenger seat.

4.7.7 Delivery of baggage carried in aircraft cabin on board of aircraft, lifting and positioning in aircraft cabin, removal from aircraft and transportation from the aircraft are performed by passenger.

Article 4.8. Diplomatic Baggage (Mail)

4.8.1 Diplomatic baggage (mail) accompanied by diplomatic courier is allowed for carriage in aircraft cabin. It is checked in as unchecked baggage (cabin baggage), separately from the courier’s personal baggage and may be placed on a separate passenger seat.

4.8.2 The weight of diplomatic baggage (mail) carried in aircraft cabin may not exceed the average weight of a passenger (not more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.

4.8.3 Carriage of diplomatic baggage (mail) is charged at Carrier rates published in the reservation system.

4.8.4 Carriage of diplomatic baggage (mail) in the custody of the Carrier is performed subject to Carrier rules.

Article 4.9 Requirements for Baggage Contents

4.9.1. For the flight safety purpose the following items are not accepted for carriage as checked, carry-on and on one’s person baggage:

a) items and substances prohibited for carriage by laws of the Russian Federation and Government regulations, rules and instructions of state bodies of the Russian Federation, international documents in the area of civil aviation, international treaties of the Russian Federation and documents of public authorities of any country to, from or through the territory of which carriage is performed;
b) explosives, firing agents and items stuffed with them;
c) compressed and liquefied gases;
d) flammable liquids;
e) flammable solids;
f) oxidizing substances and organic peroxides;
g) toxic substances;
h) radioactive materials;
i) caustic and corrosive substances;
j) poisonous substances;
k) fire-arms, cold and gas arms, except cases and in the manner established by the legislation of the Russian Federation;
l) other materials and substances which may be used as a weapon of assault on passengers, crew, or creating threat to aircraft flight.

Full list of dangerous goods prohibited for carriage on board the aircraft contain in Technical Instructions for safe transport of dangerous goods by Air (DOC 9284 ICAO).

4.9.2. Items and substances which may be carried in limited quantities:

a) cylinders with gas Div. 2.2. worn for the operation of mechanical limbs;
b) Non-radioactive medicinal or toilet articles (including aerosols) – the total net quantity of each single article must not exceed 0.5 kg or 0.5 L, total net quantity per 1 passenger must not exceed 2 kg or 2 L;
c) hair curlers containing hydrocarbon gas – up to one (1) per passenger.

4.9.2.1. in checked baggage only:

a) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bayonets, daggers, knives: sheath-knives, jettison-blade knives, lock-knives, mockups of any weapons;
b) domestic knives (scissors) with length of blade over 60 mm;
c) alcoholic beverages, when in retail packaging, containing more than 24% but not more than 70% alcohol by volume, in receptacles not exceeding 5L, with a total net quantity per person of 5 L;
d) liquids and alcoholic beverages containing not more than 24% alcohol by volume;
e) aerosols for sporting or home use – in containers of not more than 0.5 kg or 500 ml – not more than 2 kg or 2 L per passenger. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents;
f) internal combustion or fuel cell engines – must meet A70 of ICAO Technical Instructions.

4.9.2.2. items which may be carried on one’s person:

a) medical thermometer- one per passenger;
b) mercury tonometer when in its protective case – one per passenger;
c) mercury barometer or manometer, packed in pressurized container with consignor seal;
d) cigarette lighter - (permitted on one’s person only), one per passenger;
e) dry ice for perishable foodstuffs cooling – not more than 2 kg per passenger;
f) 3% hydrogen peroxide – not more than 100 ml per passenger;
g) fuel cells powering portable electronic devices (e.g. cameras, cellular phones, laptop computers and camcorders) – in accordance with ICAO Technical Instructions requirements;
h) liquids, gels and sprays referred to non-hazardous in containers of not more than 100 ml capacity (or equivalent capacity in other volume units), packed in tightly closed transparent plastic bag not more than 1 L capacity – one bag per passenger.
Liquids in containers of more than 100 ml are not accepted for carriage even if half-empty.
Exception in carriage is made for medicines, baby food and special diet requirements.
i) liquids acquired in duty-free shops at the airport or on board the aircraft must be packed in a tightly closed (sealed) plastic bag, ensuring identification and access to contents during flight, which bears a reliable confirmation that the purchase was made at airport duty-free shop or on board the aircraft on the day (days) of the trip.
Airline administration may make a decision on introducing supplementary measures of aviation security on higher risk flights, whereby it’s prohibit to carry of the following items in aircraft cabin;
cockscrews;
hypodermic needle (if there is no medical justification provided);
knitting-pins;
scissors with length of blade less than 60 mm;
folding (without clamp) travel penknives with length of blade less than 60 mm.

4.9.3. Items and substances that may be carried with the approval of the Operator:

a) small oxygen or air, gaseous, cylinders require for medical use. The cylinders must not exceed 5 kg gross weight;
b) heat producing articles (e.g. equipment powered by battery, such as underwater torches (diving lamps) high intensity and soldering irons, which in case of accidental activating generate a lot of heat and may cause a fire) can be transported in checked and in carry-on baggage. Heat producing component or energy source must be removed to avoid unintentional functioning during transportation;
c) avalanche rescue backpack, containing a cylinder of compressed gas in Div. 2.2. ICAO Technical Instructions – not more than one (1) per person. May also be equipped with a pyrotechnic trigger mechanism containing less than 200 mg net of Div. 1.4S;
d) not more than two small cylinders with carbon dioxide or other gas Div. 2.2. ICAO Technical Instructions inserted into self-inflating life jacket and not more than two spare cylinders for it;
e) only in checked baggage – security-type equipment such as attaché cases, cash boxes and bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material, in accordance with ICAO Technical Instructions;
f) battery-powered wheelchairs or other similar mobility devices with non-spillable batteries, carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair or mobility device. In cases where the mobility device is specifically design to allow its battery(ies) to be removed by user (e.g. collapsible), battery must be transported in strong and rigid packaging and battery must be protected from short circuit;
g) battery-powered wheelchairs or other similar mobility devices with spillable batteries, carried as checked baggage, if battery shut off, battery terminals protected from short circuit and battery securely fastened to wheelchair of mobility device. If battery removed from wheelchair, it must be protected from short circuits and transport in strong and rigid leak-tight packaging, which avoid spillage and surrounded by compatible absorbent material sufficient to absorb their total liquid contents. It is recommended to install vent plugs to this battery type to avoid spillage;
h) battery-powered wheelchair or other similar mobility device with lithium ion batteries carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair. In cases where the mobility device is specifically design to allow its battery(ies) to be removed by user (e.g. collapsible), battery remove and transport in passengers cabin, if battery terminals protected from short circuit and battery protected from damage and battery energy capacity not exceed 300 Watt-hours. It is allowed to carry in passengers cabin only one spare battery with energy capacity not more than 300 Watt-hours or two spare batteries each not exceeding 160 Watt-hours;
i) battery-powered wheelchair or other similar mobility device with lithium ion batteries transported as checked baggage. In cases where the mobility device is specifically design to allow its battery(ies) to be removed by user (e.g. collapsible), battery(ies) remove and transport in passengers cabin, if battery terminals protected from short circuit and battery protected from damage (for example, by placing it in a protective pouch) and placed under the forward seat.

4.9.4. Carriage of lithium ion, lithium metal batteries and devices containing such batteries.

Portable electronic devices containing lithium metal or lithium ion cells or batteries (watches, calculating machines, cameras, cellular phones, lap-top computers, camcorders, etc), when carried by passengers or crew for personal use must be carried as carry-on baggage. If such devices carried as checked baggage, device must be protected from inadvertent activation.

Portable medical electronic devices (Automated External Defibrillators (AED), Nebulizer, Continuous Positive Airway Pressure (CPAP), etc.) containing lithium metal or lithium ion cells or batteries must be carried as carry-on baggage.

Spare batteries must individually protected to prevent short circuits (for example, by placing in package and insulating of battery terminals (e.g. by taping over exposed terminals) or placing of each battery in separate plastic bag or protective pouch), and carried as carry-on baggage.

Also, each installed of spare battery must comply with the following restrictions:

  • for a lithium metal battery, the aggregate lithium content is not more than 2 g;
  • for lithium ion batteries, the Watt-hour rating is not more than 100Wh.

According to Carries permission: lithium ion batteries with a watt-hour exceeding 100Wh but not exceeding 160 Wh, may be carried as spare batteries in carry-on baggage or as part of lithium ion battery powered equipment in checked baggage or in carry-on baggage. Maximum two spare batteries may be carried in carry-on baggage only. These batteries must be individually protected to prevent short circuits.

4.9.5. It’s not recommended to passengers to put into their checked baggage fragile and perishable items, banknotes, jewelry, precious metals, computers, debentures, valuable securities and other, business documents, passports, IDs, keys or similar items.

4.9.6. Passenger is responsible for carriage in baggage items prohibited for carriage or handed over for transportation according to the requirements and conditions of carriage set out in this rules.

Article 4.10. Carriage of Weapon, Ammunition and Special Devices

4.10.1 Carriage by air of weapon, ammunition and special devices (hereinafter, weapon) is performed under the laws of the Russian Federation and by laws of federal executive authorities, laws of other states and international treaties of the Russian Federation.

4.10.2 Transfer carriage of weapon, ammunition and impact munition is prohibited.

4.10.3 Passenger may not carry in aircraft cabin in flight:

a) fire, gas, pneumatic, cold or mechanic arms of any type;
b) pistols, revolvers, rifles, carbines and other fire, gas, or pneumatic arms, electric strikes and their mockups;
c) any weapon mockups or models (including toys);
d) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bayonets, daggers, dirks, stilettos, knives: sheath-knives, commando knives, switchblades, jettison-blade knives, lock-knives, and domestic knives of any purpose;
e) explosives, firing agents and items stuffed with them: gunpowder of any type in any package or quantity, live rounds (including smallbore); cartridges for gas pistols, capsules (caps); pyrotechnics: pistol-lights; landing flares, torch pots, blasting cartridges, blaster matches, Bengal lights, detonating cartridges, trotyl, dynamite, shimose, ammonal and other explosives, detonators, electric detonators, electric spark igniters, detonating cord.

4.10.4 Passenger with weapon having permit for their carriage are surrendered to the Carrier at the airport of departure for temporary storage during flight and are returned to the passenger on the completion of the flight at the airport of destination.

4.10.5 If aircraft itinerary crosses state border the matter of weapon carriage on board shall be settled in advance by the passenger with respective authorities of states concerned for compliance with laws and regulations applicable in those states. Passenger shall have permission to enter a state with weapon from competent authorities of such state.

4.10.6 On the territory of Russian Federation acceptance of weapon for carriage, execution of required documents, delivery on board at the airport of departure and issuance at the airport of destination are affected by an Aviation Security Officer (ASO).

4.10.7 Acceptance of weapon from passenger for temporary storage for the period of flight is confirmed by a report executed in three copies signed by the carrying passenger and ASO.

The first copy of the report is also signed by the Carrier and is filed with ASS at the airport, the second copy is kept by the Carrier and the third copy is kept by the passenger to claim the weapons at the airport of destination.

ASO informs the carrying passenger about the procedure of weapon claim at the airport of destinations.

4.10.8 Officers of the Federal Safeguard Service of the Russian Federation, State Courier Service to the Government of the Russian Federation on duty having required individual travel orders are not required to surrender their weapons in safe custody.

4.10.9 Weapon is carried packed in a sealed metallic locker placed in an isolated baggage or cargo aircraft compartment.

4.10.10 Long-barrelled weapon the dimensions of which in disassembly prevent them from being put in (standard) metallic lockers are carried in isolated baggage or cargo aircraft compartments in passenger packing sealed by ASS (special container, case, jacket) meeting aviation security requirements.

4.10.11Weapon is returned to passenger at the airport of destination by the Aviation Security Officer against the production by the carrying passenger of the third copy of the report, ID, weapon license and, as required, permission for weapon import into the territory of the Russian Federation or export from the Russian Federation.

4.10.12Weapon unclaimed by a passenger at the airport of destination is delivered by the Aviation Security Officer to internal security authorities.

Article 4.11. Carriage of Pets and Birds

4.11.1 Only dogs, cats and birds are accepted for carriage as checked baggage or cabin baggage. Any other animals are not accepted for carriage as checked baggage or cabin baggage and can be carried as cargo.

4.11.2 Pets (birds) are carried by air as checked baggage (in aircraft baggage compartment) or as cabin baggage by advanced approval with the Carrier and also permission from the state of arrival and transit in case of international carriage.

4.11.3 Passenger shall advise the Carrier or its Authorized agent of carriage of pets (birds) at the reservation of carriage or acquisition of Passenger Ticket but not later than 48 hours before flight.

4.11.4 Pet (bird) carried by air shall be placed in for carriage in hard container (plastic, wooden) or metal cage with air supply and secure lock. The size of the container or cage shall allow the animal to stand up to the full body height and turn around (360 degrees). The container (cage or basket) bottom shall be waterproof and covered with absorbent material, with an edge over the perimeter preventing the spillage of the absorbent material. Bird cages shall be covered with thick light-tight fabric.

4.11.5 The same container (cage) may house not more than two adult animals if the weight of each animal is less or equal to 14 kg, and they get along perfectly one with another. The animals weighing more than above shall be carried in separate containers (cages). No more than three animals of the same offspring, not elder than 6 months may be placed in the same container (cage).

4.11.6 The transportation of pets (birds) in the cabin of an aircraft may be made only upon prior approval of such transportation by the Carrier within the booking system and under condition of transportation of the animal by full age passenger. Such animals shall be inside the containers (cages). The weight of container (cage) housing the animal shall not be more than 8 kg. The size of container (cage) in total of three dimensions (length/height/width) shall not be more than 115 cm; however, the height of the container can not exceed 20 cm. During the flight, the container (cage) with the animal in the cabin of an aircraft shall be placed under the seat of the seat in front. It is prohibited to place the container (cage) with the animal at the emergency exits, in passages and on overhead compartments. The animal shall stay inside the locked container (cage) during the time spent on board of an aircraft (during the flight, taxiing, landing/ disembarkation etc.).

4.11.7 The passenger carrying a pet (bird) by air traffic, shall have and present at check in the passenger Ticket, valid documents (certificates) of health of the pet (bird) issued by the relevant authorities of veterinary medicine, as well as any other applicable documents required by the countries of flight or transit countries in case of international air traffic.

4.11.8 The Carrier reserves the right to limit the number of animals carried on the same flight according to the aircraft type, flight route and payload capacity etc. No more than two containers with pets (animals) of non-antagonistic type are allowed to be carried in the cabin of an aircraft.

4.11.9 Pets and birds are not covered by free baggage allowance. Carriage of pets and birds is charged at the rate of excess baggage on the basis of the actual pet/bird weight including the container (cage).

4.11.10 Guide-dogs accompanying blind passengers are carried in aircraft cabin free of charge, as excess baggage, subject to required training to be confirmed by a certificate, provided such dog is wearing a collar and a muzzle and is tied to the chair at the owner’s feet. Blind passengers accompanied by a guide-dog are provided with seats at the end of aircraft cabin.

4.11.11 Pets and birds are accepted for carriage provided the passenger undertakes full responsibility for them. The Carrier is not liable for harm inflicted by such pets or birds on third persons, just as it is not liable to such passenger for denial of import or carriage of such pets or animals into/through any state or territory.

4.11.12 Passenger shall observe all Carrier requirements and indemnify the Carrier for all damages and extra expenses resulting from harm caused by such pet/bird to the aircraft, baggage of other passengers, health and/or lives of other passengers.

Article 4.12. Declaration of Baggage Value

4.12.1 Baggage may be checked in by passenger with declared value. Declared value of baggage shall not exceed the actual value of the baggage.
As passenger declares the value of checked in baggage the Carrier may demand the passenger to produce the contents of the baggage for checking, and in obvious discrepancy between the amounts of declared value and the contents establish its real value or deny acceptance of the baggage for carriage at the declared value.

4.12.2 Passenger may declare the value of his/her checked baggage both at the point of departure and at the point of stop-over. Moreover, passenger may change the previously declared value of checked baggage. The amount of declared value shall not exceed 20 000 (twenty thousand) rubles; if the appraised value exceeds that amount the passenger shall produce primary documents (checks, check copies, etc.) for valued baggage. The Carrier keeps copies of provided documents at the airport of departure and permits baggage carriage if the passenger observes all conditions of baggage valuation. The value of checked baggage may be declared for each piece of baggage separately.

4.12.3 Fee for declared value of checked baggage is 10 (ten) percent of the amount of declared value, payable at the point of departure.

4.12.4 Any items accepted for carriage as baggage with declared value shall be in intact package precluding access to the contents.

Article 4.13. Package

4.13.1 Each item of checked baggage shall have intact package ensuring its safekeeping during carriage, handling and precluding chance of harm to passengers, crew, and third party, damage to the aircraft, and baggage of other passengers or other property.

4.13.2 Baggage non-complying with the requirements of 4.13.1 above is not accepted for carriage.

4.13.3 Two or more items in separate packages may not be integrated into a single piece.

4.13.4 Baggage the package of which contains sharp or protruding elements or baggage in broken package is not accepted for carriage.

4.13.5 Baggage having external damages which do not affect its safety in carriage and handling and cannot cause harm to passengers, crew, third persons, damage the aircraft, baggage of other passengers or other property may be accepted for carriage as checked baggage with the Carrier’s consent. In that case the presence and type of damage are certified by passenger signature.

4.13.6 The Carrier may deny acceptance of baggage as checked if the baggage is not placed in package ensuring its safekeeping in usual conditions of handling.

Article 4.14. Baggage claim

4.14.1 The Carrier shall keep passengers informed about the place of checked baggage claim area at the airport of destination, stop-over or transfer, as well as about the reason and duration of any delay in baggage delivery and should insure baggage delivered to passengers.

4.14.2 Passengers have to claim his/her checked baggage after its dispensing by the Carrier at the point of destination, stop-over or transfer subject to the baggage ticket and a baggage tag.

4.14.3 Baggage claim takes place at the airport to which the baggage was checked in. However, at passenger’s request the baggage may also be issued at the point of departure or at the point of stop-over unless such issue is prohibited by regulations of public authorities and time and circumstances permit such issuance.

In case of such baggage issuance at the point of departure or at the point of stop-over, any amounts paid to the Carrier earlier in connection with carriage of such baggage may be offset with the Carrier’s consent only.

4.14.4 If a person claiming baggage is unable to produce a baggage ticket and detachable slip of a baggage tag the Carrier may issue baggage to such person only if he/she produces sufficient proof of his/her rights to such baggage. A report of such baggage issuance is executed obligatorily.

Article 4.15. Storage and Disposal of Baggage

4.15.1 Passenger baggage may be stored free of charge at the airport of destination within 2 days including the day of arrival.
Storage of baggage in excess of the term of free storage is charged to the owner at applicable rates.

Storage of baggage non-delivered to the airport of destination in time provided by the passenger’s carriage document through the Carrier’s fault is charged to the Carrier.

Storage of baggage non-received by a passenger at the airport of destination through the passenger’s fault is charged to the passenger.

4.15.2 Passenger baggage without a baggage tag the owner of which is unidentified is deemed as undocumented.

4.15.3 Passenger baggage as of the time of its delivery at the airport of destination including undocumented baggage, is deemed unclaimed if within 6 months of the day of its arrival it was not claimed and is disposed of by the Carrier under the laws of the Russian Federation.

4.15.4 The Carrier or Handling Company shall within the statutory term of storage pending baggage disposal as unclaimed take reasonable measures to search for the owner.

4.15.5 Undocumented baggage the owner of which was identified by search is stored at the airport within 6 months of the date when the airport of destination having received such baggage sent a written notice to the owner of the arrival of the baggage. On the expiry of this term baggage is deemed as unclaimed and subject to disposal.

4.15.6 Perishable foodstuffs contained in unclaimed undocumented baggage in case of spoilage are subject to destruction. Impossibility of their further storage and their destruction are confirmed by report.

4.15.7 Cabin baggage left by passenger on board of aircraft is stored at the airport of destination within the time and on the conditions of storage of undocumented and unclaimed baggage.

Article 4.16. Abandoned, Left or Misplaced Baggage

4.16.1 The Carrier or Handling Company shall take all reasonable measures to search for baggage if passenger on arrival at the point of destination, stop-over or transfer could not recover his/her baggage and filed a written statement of non-arrival of the baggage without leaving the baggage claim area.

4.16.2 If baggage was not given back to the passenger through the Carrier’s fault the baggage paid for by the passenger in accordance with Carrier rules is forwarded to the point of destination, stop-over or transfer at the Carrier’s cost.

4.16.3 If checked baggage was not found within twenty one days of the date of filing a statement of non-recovery of baggage the passenger may claim damages inflicted by the loss of checked baggage.

4.16.4 If checked baggage was found the Carrier shall inform the owner of such checked baggage and Carrier should organize baggage delivery to the airport (point) indicated by the passenger or at the passenger’s request to the indicated address at no extra charge.

Article 4.17. Transportation of products under quarantine as checked baggage

Transportation of products under quarantine as checked baggage (plants, products of phytogenesis, tare, package, soil or other organisms, objects or materials which can became a carrier of hazardous organisms or help to spread hazardous organisms) is performed according to international agreements of RF about quarantine of plants, RF legislation in the field of providing quarantine of plants and legislation of country in the field of providing quarantine of plants on the territory, from the territory or through the territory of which the carriage is performed.

Chapter V. Main Terms and Conditions of Siberia Airlines Air Transportation of Cargo

Main Terms and Conditions of Siberia Airlines Air Transportation of Cargo ("Terms").

These Terms*
* The Carrier reserves the right to alter this Terms from time to time, and does hereby inform the Shipper (and the latter does hereby accept and agree) that the Shipper shall review the Terms prior to committing every new Purchase as to know the changes made by the Carrier.

• shall be read by the Shipper prior to concluding a Cargo Air Carriage Contract by Siberia
Airlines;
• are by means of this reference incorporated into Cargo Air Carriage Contract in full, concluded between the Shipper and Siberia Airlines (hereinafter 'Contract of Carriage', 'Shipper' and 'Carrier'), and are subject to application and observation by the Shipper and the Carrier as if they were an integral part of the sole document named the Contract of Carriage.

 

1. SUBJECT OF CONTRACT

1.1. According to the Contract of Carriage, the Carrier undertakes to deliver the accepted Cargo to the point of destination within the stipulated period of time and to give it to an authorised person (Consignee), and the Shipper is obliged to pay an agreed amount for the delivery.


1.2. The air transportation of cargo is fulfilled by the Carrier according to the Rules of Air Transportation of Passengers, Baggage and Cargo of Siberia Airlines ('Carrier's Rules)*

* The Carrier reserves the right to alter the Carrier's Rules from time to time, and does hereby inform the Shipper (and the latter does hereby accept and agree) that the Shipper shall review the Carrier's Rules prior to committing every new Purchase as to know the changes made by the Carrier.

1.3. The Document that certifies the conclusion of the Contract of Carriage is a Cargo Air Waybill. , which are incorporated in this text by means of references, and to these Terms.

 

2. CARRIER'S OBLIGATIONS

2.1. At the request of the Shipper, the Carrier shall return the accepted cargo prior to its dispatch, change the Consignee in the cargo air waybill prior to delivery of the cargo to the authorised person, and delivers the cargo to the Shipper in case either the Consignee refuses acceptance or it is impossible to give the cargo to the Consignee. Period of cargo delivery and conditions of its return are stipulated by the applicable Russian law and the Carrier's Rules, to the extent they are not contradictory to the applicable law.


2.2. When the cargo is delivered, the Carrier shall inform the Consignee in due time.


2.3. The Carrier informs the Shipper if either the Consignee refuses acceptance of cargo or does not accept it in the stipulated period of time, and has the right to store the cargo at the cost of the Shipper.


2.4. The Carrier shall inform the Shipper and/or Consignee on any change of air carriage, provided for by the Contract of Carriage, by means of, in addition, publishing the mentioned changes on the Carrier's website.


2.5. The Carrier shall comply with the Shipper's instructions concerning cargo disposition in case of any change of air carriage, Consignee's refusal to accept the cargo or inability to give the cargo to the Consignee, excluding the cases when such instructions (a) are contradictory to the terms of the Contract of Carriage and/or Carrier's Rules, or (б) may, in the Carrier's opinion, cause damage to the Carrier or any other person.

 

3. SHIPPER'S OBLIGATIONS

3.1. When fulfilling the terms of the Contract of Carriage, the Shipper is obliged to observe applicable provisions of the Russian legislation, normative documents of states to/from/through the territory of which the cargo is carried, and the Carrier's Rules and this Terms as far as they do not contradict to the above mentioned documents.


3.2. The Shipper must ensure that the Consignor accepts the cargo and takes it from the warehouse.


3.3. The Shipper shall reimburse the Carrier all its expenses concerned with disposition of the cargo, except for cases when such cargo disposition has been caused by the Carrier's violation of the Contract of Carriage. If the Carrier notifies the Shipper about non-acceptance of the cargo bythe Consignee and does not receive further instructions from the Shipper within thirty (30) days or if such instructions cannot be fulfilled, the cargo is considered unclaimed and can be sold or destroyed by the Carrier. In case of selling, the Carrier has the right to deduct the money amounts due to him and any other person as may be necessary to reimburse expenses concerned with the non-acceptance of the cargo, and transfer the rest amount to the Shipper. Selling of the cargo does not reveal the Shipper from the liability to reimburse the Carrier and any other person for the expenses that are not covered by the amounts received from such selling.

 

4. DANGEROUS CARGO AND WEAPON TRANSPORTATION

4.1. Air carriage of weapon, ammunition, poisonous, highly flammable, radioactive, and other dangerous substances is subject to applicable Russian legislation, and, in case of international carriage, to international treaties of the Russian Federation.
4.2. The information shown on the air waybill by the Shipper evidences that the dangerous cargo is precisely defined according to shipping classifications, classified, packed, marked, bears dangerous class marks, and is ready for carriage by air subject to the requirements of Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc 9284 AN/905 ICAO).
4.3. The Shipper is fully liable for the incorrect or fraudulent information about dangerous specifications of cargo and bears responsibility according to the Russian laws and this Contract of Carriage.

 

5. COST OF CARRIAGE

5.1. Cost of air transportation of cargo (Cost of carriage) includes the following:
- Carrier's tariffs;
- Charge for air waybill.


5.2. Cost of carriage may additionally include:
- Agent's commission for issuing and selling cargo transportations;
- Airport/terminal charges levied from the shipper;
- Third party's charges;
- Taxes and other applicable charges.


5.3. The Shipper shall purchase cargo transportation via authorised cargo sales agents.

 

6. LIMITS OF CARRIER'S LIABILITY FOR DOMESTIC TRANSPORTATION

6.1. The Carrier's liability for loss of, lack of or damage to the cargo is as follows:
1) for loss of, lack of or damage to the cargo taken for domestic transportation with a declared value - at the rate of the declared value.
2) for loss of, lack of or damage to the cargo taken for domestic transportation without a declared value - at the rate of actual cost of the cargo, but not exceeding 600.0 RUR per kilogramme of the cargo.


6.2. In case of delay, the Carrier pays a fine at the rate of 25% of the minimum amount of payment stipulated by the federal laws for every hour of delay, but not exceeding 50% of the cost of carriage, if he doesn't provide evidence that such delay has not been caused by a force majeure circumstance, aircraft repair or other conditions beyond the Carrier's control.

 

7. LIMITS OF CARRIER'S LIABILITY FOR INTERNATIONAL TRANSPORTATION

7.1. In case of international transportation the Carrier's liability is limited to a sum of 250 francs per kilogram(that is equivalent to USD20.00 on the basis of USD42.22 per one ounce of gold), unless the Shipper has made, at the time when the package was handed over to the carrier, a special declaration of the value at delivery and has paid a supplementary sum if the case so requires. In that case the Carrier will be liable to pay a sum not exceeding the declared sum, unless he proves that that sum is greater than the actual value to the Shipper at delivery.

 

8. SHIPPER'S LIABILITY

8.1. The Shipper is liable before the Carrier according to applicable Russian laws or the Warsaw Convention, and the Carrier's Rules.


8.2. The Shipper is liable before the Carrier for incorrect or insufficient information about weight of cargo, quantity of cargo places, and nature of the cargo, including requirements for special transportation and marks. The Shipper shall hold harmless the Carrier from any claims and demands, and reimburse any expenses (including, in addition, payment of legal costs) and damages caused by such incorrect or insufficient information that prevents cargo transportation or has a materially adverse effect on the agreements of the parties. In this case, the Shipper is also liable to pay the difference between the tariff for the cargo declared and the tariff for the actually transported cargo, and, moreover, is charged the same difference as a fine.


8.3. If the Carrier terminates the Contract of Carriage unilaterally subject to the terms of p. 11.2 (4), the Carrier has the right to retain the amount received from the Shipper for the cargo transportation as a fine. The Shipper shall reimburse the Carrier all the expenses borne by the Carrier while cargo storage from the moment the Shipper is notified about the contract's termination and till the moment the cargo is received by the Shipper or its authorized person. If the Shipper does not take the cargo away within thirty (30) days after he was notified about the contract's termination, the cargo is considered unclaimed and can be sold or destroyed by the Carrier subject to the terms of p.3.3. hereof.


8.4. In case of any loss, damage or destroying of any of the Carrier's property (including, but not limited to, any Carrier's aircraft), arisen from or in connection with the parties relations under the Contract of Carriage, if not resulted from the Carrier's wilful misconduct, the Shipper shall, on its own behalf and account, assume the responsibility to reimburse any damages, losses, state charges, and other expenses and fees, including but not limiting legal expenses and attorney's fees, arisen in connection with the above mentioned loss, damage or destroying of any of the Carrier's property. In case of death or injury to any person and in case of any loss, damage or destroying of any of the third party's property (including, but not limited to, any aircraft operated by the Carrier upon the right of ownership or lease agreements), arisen from or in connection with the services provided by the Carrier under the contract of carriage, excluding the cases of the Carrier's wilful misconduct, the Shipper shall, on its own behalf and account, reimburse such damages and hold the Carrier harmless from (and provides, at the Carrier's reasonable request, necessary assistance in protecting against the above claims and suits) any demands, claims or proceedings of third parties (including, in addition, any legal and other expenses concerned with submitting a demand, claim or suit). Provisions of this article shall remain in full force after the Contract of Carriage is fulfilled or terminated for any reason, are composed directly in favour of the Carrier and may be enforced by the Carrier or its successors in respect of the Shipper.

 

9. APPLICABLE LAW

9.1. Cargo transportation within the Russian Federation ('Domestic transportation') is subject to this Terms, applicable Russian laws, including, but not limited to, the provisions of the Air Code of the Russian Federation, and the provisions of the Order of the Ministry of Transport of the Russian Federation of June 28, 2007, #82 Federal Aviation Rules 'Common Rules of Air Transportation of Passengers, Baggage, and Cargo and Requirements for Service of Passengers, Shippers, and Consignors' (hereinafter 'FAR').


9.2. Cargo transportation that implies crossing the state frontiers of the Russian Federation ('International transportation') is subject to this Terms, applicable Russian laws, and the provisions of the Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air, Signed at Warsaw on 12 October 1929, as amended ('Warsaw Convention'), norms of IATA Resolution 600b, that may be available to the Shipper, in addition, on the Carrier's website (see here) and form a part to the contract of carriage by means of this reference.

 

10. CLAIMS

10.1. At the request of the Shipper, the Consignee or the Carrier, by providing transportation documents by any of them and according to the terms and conditions stipulated by the Air Code of the Russian Federation, the parties shall make a carrier's statement (statement of damage) certifying circumstances that may form a basis to material responsibility of the Carrier, the Shipper or the Consignee.


10.2. In case of violation of the contract of carriage, a statement or claim may be raised against the Carrier at the airport of departure or destination, on the claimant's opinion.


10.3. A claim for the violation of the contract of carriage shall be given to the Carrier prior to bringing an action.

 

11. TERMINATION OF CONTRACT OF CARRIAGE

11.1. The Contract of carriage comes into force after signing by both parties and is valid until the parties fulfil their obligations under the Contract.


11.2. The Carrier may unilaterally terminate the Contract of Carriage by notice to the Shipper in the following cases:
1) if the Shipper infringes any passport, customs, sanitary and/or other requirements stipulated by the Russian legislation concerning air transportation, and, in case of International transportation, other rules provided for by authorised governmental bodies of the countries of departure, destination or transit;
2) if the Shipper refuses to fulfil the requirements of the Federal Aviation Rules;
3) if the cargo contains items or substances prohibited for air carriage;
4) if, prior to the start of air transportation, the Carrier discloses the fact of providing by the Shipper incorrect or insufficient information required under corresponding law.


11.3. The Shipper has the right to terminate the Contract of Carriage unilaterally after giving a notice to the Carrier prior to the start of air transportation of cargo and subject to reimbursement of actual expenses to the Carrier and/or payment of a fine due, as applicable by the Carrier (the amount of the fine, if any, will be advised to the Shipper prior to signing the Contract of Carriage).

 

12. MISCELLANEOUS

12.1. Extracts from these Terms of the Contract of Carriage are contained in the cargo air waybill, filled in by the Shipper at signing the Contract of Carriage. By signing the cargo air waybill, the Shipper confirms that it has read and accepted (without any reservations or stipulations) these Terms of the Contract of Carriage, including the Carrier's Rules and the Cost of carriage, that form an integral part of the Contract of Carriage.


12.2. The Shipper is responsible to fully observe the terms and conditions of the Contract of Carriage in his relations with the Carrier, and bears full legal responsibility for the Carrier in respect of the above.

Chapter VI. Administrative formalities

Article 6.1. General principles

6.1.1. All passengers, baggage and cargo entering, leaving or transferring/transiting through the Russian Federation are subject to passport, customs and other regulations established by Russian law.

6.1.2. Passengers, consignors and consignees are obliged to comply with the laws and other normative documents of the competent state authorities of the countries into, out of, or through which the passengers, baggage and cargo are being carried, with regard to the fulfilment of the requirements of aviation safety, customs, sanitary/quarantine, immigration, veterinary, phytosanitary, currency and other controls.

6.1.3. When going through border, customs, sanitary/quarantine, veterinary, phytosanitary and other controls, passengers, consignors and consignees are obliged to fulfil the requirements of the relevant controlling state authorities.

6.1.4. At border checkpoints, passengers, consignors and consignees are obliged to provide medical and other documents stipulated by competent state authorities in the countries into, out of, or through the territory of which the journey is being made.

6.1.5. The regulation of relations between the controlling state authorities and passengers, consignors or consignees in the course of the international transportation by air of passengers, baggage and cargo applies exclusively to the passengers, consignors or consignees and is not obligatory for the Carrier.

6.1.6. The Carrier bears no responsibility for the availability, reliability and accuracy of documents issued by competent state authorities and presented in connection with the transportation by air of passengers, baggage and cargo.

6.1.7. The Carrier has the right to refuse transportation by air of passengers, baggage and cargo if the documents presented by the passenger or consignor for the transportation are incomplete or made out incorrectly. The Carrier is not liable towards passengers, consignors or consignees for any expenses incurred by the latter as a result of failure to observe the requirements of the controlling state authorities concerning the transportation by air of passengers, baggage and cargo.

6.1.8. The Carrier is not liable if a passenger misses a flight as a result of going through border, customs, sanitary/quarantine, veterinary, phytosanitary and other controls.

Article 6.2. Payment of fines and other expenses

6.2.1. If the competent state authorities compel the Carrier to return to the airport of departure or another airport a passenger who has been refused entry into the country of destination, transfer or transit, the passenger or the organisation dealing with his/her invitation is obliged to reimburse the Carrier all expenses incurred in connection with such transportation.The passenger is also obliged to reimburse the Carrier any other expenses (fines, bailment, etc.), incurred by the Carrier as a result of the refusal to allow the passenger to enter the country of destination, transfer or transit.

6.2.2. The Carrier has the right to demand compensation for damages and to use any sums paid for the unused flight by the passenger or the organisation paying for the passenger's ticket, or any other sums paid by the passenger or organisation that are at the Carrier's disposal, to pay the relevant fare and cover all the expenses involved in deporting the passenger at the request of the competent authorities.

Chapter VII. Liability insurance

Article 7.1. The Carrier's liability insurance regarding the passenger

7.1.1. The passenger shall take out compulsory personal accident insurance covering the period of transportation. The Carrier shall take out compulsory personal liability insurance against death or injury of a passenger, as well as loss, shortage or damage (or deterioration) of baggage and carry-on items.

7.1.2. Compulsory personal insurance for passengers travelling by air is effected through the conclusion, under the procedures and conditions stipulated by Russian law, of contracts between the Carrier and an insurer with a licence to provide this form of compulsory insurance.

7.1.3. The insurance premium amount is included in the cost of the passenger ticket and is charged to the passenger when the document of transportation is sold.

7.1.4. Passengers using a right to free air travel in the Russian Federation are covered by compulsory personal accident insurance without having to pay an insurance premium.

7.1.5. The insurance amount for each passenger, stipulated by the contract for the insurance of the passenger's life and health, is set at no less than one thousand times the minimum monthly wage established by federal law on the date on which the passenger's ticket is bought.

7.1.6. The insurance amount stipulated by the contract for the insurance of checked baggage is set at no less than twice the minimum monthly wage established by federal law, per kilogram of baggage.The insurance amount stipulated by the contract for the insurance of carry-on items is set at no less than ten times the minimum monthly wage established by federal law.In the case of international flights where the Carrier has taken out liability insurance with regard to the passenger, including insurance against loss, shortage or damage (or deterioration) of baggage, as well as carry-on items, the insurance amount must not be less than the amount stipulated by an international treaty of the Russian Federation or the legislation of the relevant foreign state.

7.1.7. Should an insured event occur, the insurance amount for the passenger's compulsory personal insurance shall be paid out whether or not the insured persons or their heirs are, for other reasons stipulated by Russian law, paid sums of money as a result of the same event.

7.1.8. The Carrier is obliged to draw up a statement about each accident that happens to an insured passenger in the course of transportation by air. The first original of this should be given to the insured individual or his/her representative or heirs. The Carrier is also obliged, if requested to in writing by the insurer, to send the latter a copy of the specified act within 10 days of receiving request.

Article 7.2. The Carrier's compulsory liability insurance regarding the consignor (or consignee)

The Carrier is obliged to take out liability insurance with regard to the consignor (or consignee) against loss, shortage or damage (or deterioration) of cargo, for an insurance amount that must not be less than twice the minimum monthly wage established by federal law at the time the air waybill is issued, per kilogram of cargo.

Chapter VIII. Refunds for unperformed transportation

Article 8.1. General principles

8.1.1. If carriage is defaulted by the Carrier or if passenger/Consignor involuntarily or voluntarily cancels flight/carriage of cargo the Carrier  return amounts under the unused carriage document (partially used)according to these Rules, rules of Carrier tariff application and other Carrier internal rules and technologies.

8.1.2. The refund of the cost of the unused document of transportation and/or Miscellaneous Charges Order shall be paid within the period of validity of the document of transportation and/or Miscellaneous Charges Order, unless otherwise specified by the Carrier's fare rules.

8.1.3. No refund shall be paid for the cost of lost documents of transportation and/or Miscellaneous Charges Orders or for duplicates issued in replacement of them.

8.1.4. The Carrier shall refund the cost only upon presentation of the document of transportation and/or Miscellaneous Charges Order issued by the Carrier itself or its authorised agent.

Article 8.2. Persons with the right to receive a refund of the cost of unperformed transportation

8.2.1. The refund of the cost of the unused document of transportation and/or Miscellaneous Charges Order is paid to the person specified in these documents, or to the person who paid for the transportation, upon presentation of a document proving such payment, proof of the bearer's his/her identity, a document giving him/her the right to receive the such money (a notarised letter of authority).

8.2.2. The refund of the cost of the unused document of transportation is paid only upon presentation to the Carrier or its authorised agent of the passenger coupon and the unused flight coupons of the passenger ticket, plus copies of the air waybill.

Article 8.3. Refunds

8.3.1. The amount refunded for the unused document of transportation, and/or Miscellaneous Charges Order is defined by the Carrier's fare rules.

8.3.2. In the case of forced withdrawal from the flight on the part of a passenger, or from the transportation of cargo on the part of a consignor, the amount he/she is refunded is determined taking into account the following provisions:

a) if the transportation has not been performed at all, the entire sum paid for the transportation is refunded;

b) if the transportation has been partially performed, the amount corresponding to the cost of the remaining, unperformed part of the transportation is refunded.

8.3.3. In the case of voluntary withdrawal from the flight on the part of a passenger, or from the transportation of cargo on the part of a consignor, the passenger is paid a refund, in accordance with the Carrier's fare rules.

8.3.4. The cost of unperformed transportation is paid at the place where the ticket was obtained, in the same way and in the same currency as that used when the ticket was made out, in accordance with the Carrier's fare rules.

Chapter IX. Rights of carrier, passenger and consignor, termination of aircarriage agreement

Article 9.1. The rights of the carrier

9.1.1. The Carrier has the right to, without prior notice, cancel, postpone or delay flights, change the route stipulated in the timetable (or flight plan), or to change the point of landing, if such actions are necessary to ensure flight safety and aviation safety.

9.1.2. The Carrier may unilaterally dissolve a contract of transportation of a passenger, or a contract of transportation of cargo in the following cases:

a) violation by the passenger, consignee, the consignor of passport, customs, sanitary and other requirements established by Russian law concerning transportation by air, as well as the rules set by the relevant agencies in the state of departure, destination or transit;

b) refusal by the passenger, cargo owner or consignor to fulfil the requirements made of them by these regulations;

c) if the passenger's state of health requires special conditions of transportation by air, or threatens the safety of the passenger or other people;

d) refusal by the passenger to pay for the transportation of his/her baggage if its weight exceeds the limits set by the free baggage allowance or if it is subject to compulsory payment;

e) refusal by the passenger pay for the transportation of a child travelling with him/her for a concessionary fare, except in the cases of the free transportation of a child no older than 2 and not allocated a separate seat;

f) violations by a passenger of the rules of conduct on board the aircraft, constituting a threat to flight safety or to the life or health of other people, as well as a passenger's failure to carry out the orders of the pilot-in-command pursuant to Article 58 of the Air Code of the Russian Federation;

g) the presence in carry-on items, or baggage, or cargo, of articles or substances prohibited from transportation by air. 9.1.3. Should a contract of transportation by air of a passenger or cargo be dissolved on the Carrier's initiative, the sum paid for the unperformed transportation by air shall be refunded to the passenger, cargo owner or consignor in accordance with the Carrier's fare rules, except in the cases covered in clause

f) of point 9.1.2 of the present article. In the cases covered in clause

е) of point 9.1.2 of the present article, the sum paid by the passenger for transportation by air will not be refunded.

Article 9.2. The rights of the passenger and consignor

9.2.1. The rights of the Passenger and Consignor are regulated by the Passenger Air Transportation Agreement, Cargo Air Transportation Agreement contained in the carriage documents and by these Rules.

9.2.2. The Passenger may unilaterally terminate the Air Transportation Agreement and voluntarily cancel the carriage at the airport of departure, airport of transit, transfer, subject to giving notice to this effect to the Carrier.

9.2.3. The Passenger, who voluntarily cancelled the carriage, is entitled to a refund of the sum paid earlier for the unused carriage in accordance with the Carrier's fare application rules.

9.2.4. In case of involuntary cancellation of the carriage by the Passenger, the Carrier shall put the Passenger (cargo) upon his/her consent on one of the subsequent flights to the destination point indicated in the Passenger's carriage document, or refund the cost of carriage or a part thereof for the unused carriage segment without deduction of the charge amount.

9.2.5. The Passenger's cancellation shall be deemed involuntary in the following cases:

a) cancellation or delay by the Carrier of departure of an aircraft performing a scheduled flight according to the carriage document;

b) the Carrier's failure to procure scheduled landing of an aircraft at a transit or destination airport;

c) the Carrier's inability to provide to the Passenger seats onboard in accordance with the service class, on the flight and on the date specified in the carriage document;

d) return of the aircraft performing the flight to the airport of departure;

e) failed transportation of the Passenger from the airport of transfer as a result of the Carrier's failure to provide a flight connection in case of transportation by a single airline;

f) failed transportation of the Passenger on the aircraft performing a scheduled flight in accordance with the carriage documents due to a delay of the Passenger at the airport of departure caused by the duration of his/her additional inspection, if no substances or items prohibited for transportation were found during the personal inspection of the Passenger or his/her baggage;

g) landing of the aircraft performing a scheduled flight at an airport not provided for by the Air Transportation Agreement;

h) sudden illness of the Passenger or illness or death of a family member travelling together with the Passenger on the aircraft (husband/wife, if officially married, parents, children (including adopted children)) according to the carriage documents, as confirmed by medical documents in the form acceptable to the Carrier;

i) failed transportation for any other reason, otherwise than the abovementioned, due to the Carrier's fault.

9.2.6. In case of involuntary cancellation of the carriage by the Passenger, the Carrier makes a corresponding record in the transportation document or issues a document confirming the circumstances listed in paragraph 9.2.5. of these Rules to the Passenger.

9.2.7. Cancellation of the carriage by the Passenger in cases, not listed in paragraph 9.2.5 of these Rules, shall be deemed voluntary cancellation of the carriage.

Chapter X. Liability of the carrier, passenger and consignor

Article 10.1. General principles

10.1.1. The Carrier is liable with regard to the passenger and the consignor (or consignee) as stipulated by Russian law, the international agreements to which the Russian Federation is a party, and the contract of transportation by air of passengers or the contract of the transportation by air of cargo.

10.1.2. The Carrier, passenger, consignor and the consignee are liable for violations of customs, currency, sanitation, quarantine and other regulations, in accordance with Russian law.

Article 10.2. The Carrier's liability for passenger injury or death

10.2.1. The Carrier's liability for any passenger injury or death occurring during transportation by air within the territory of the Russian Federation is determined in accordance with current Russian law, if a higher level of Carrier liability is not stipulated by the contract of transportation by air of the passenger, and in the case of international transportation by the international agreements to which the Russian Federation is a party.

Article 10.3. The Carrier's liability for the loss, shortage or damage (or deterioration) of baggage, cargo and carry-on items

10.3.1. The Carrier is liable for the loss, shortage or damage (or deterioration) of checked baggage or cargo from the moment it accepts for transportation until it hands them over to the passenger/consignee or, in accordance with the established regulations, to another private citizen or legal entity, if it cannot prove that it took all necessary measures to prevent the damage, or that it was impossible to take such measures.

10.3.2. The Carrier is liable for the safe-keeping of carry-on items if it cannot prove that the loss, shortage or damage (or deterioration) of these items was due to circumstances relating to the transportation process that the Carrier could not have prevented and which it was not the Carrier's responsibility to eliminate, or was due to the intent of the passenger.

10.3.3. The Carrier is liable for the loss, shortage or damage (or deterioration) of baggage or cargo if cannot prove that these were not due to deliberate actions (or inaction) on the part of the Carrier, or that they did not occur during the transportation.

Article 10.4. The amounts for which the Carrier is liable in connection with the loss, shortage or damage (or deterioration) of baggage, cargo and carry-on items

10.4.1. In the case of transportation by air within the territory of the Russian Federation, the Carrier is liable in the following amounts for the loss, shortage or damage (or deterioration) of baggage, cargo and carry-on items : ­for the loss, shortage or damage (or deterioration) of baggage or cargo, accepted for transportation with a declared value: in the amount of the declared value; ­for the loss, shortage or damage (or deterioration) of baggage, cargo, accepted for transportation without a declared value in the amount of their cost, but no more than twice the minimum monthly wage established by federal law per kilogram of the weight of the baggage or cargo; ­for loss, shortage or damage (or deterioration) of carry-on items: in the amount of their cost, and if this cannot be established, in the amount of no more than ten times the minimum monthly wage, established by federal law.

10.4.2. The cost of the baggage, cargo and carry-on items shall be determined on the basis of the price indicated in the seller's account or specified by the contract. If this is not possible, it is derived from the average price for similar goods at the place where the baggage or cargo was to be delivered, either on the day the claim is satisfied voluntarily or on the day a court ruling is given if the claim is not satisfied voluntarily.

10.4.3. In the case of international transportation by air, the Carrier is liable for the loss, shortage or damage (or deterioration) of baggage, cargo and carry-on items in accordance with the conventions on international transportation by air, ICAO documents, and the provisions of the international treaties and agreements to which the Russian Federation is a party.

Article 10.5. The Carrier's liability for delayed delivery of passengers, baggage or cargo

10.5.1. In the case of transportation by air within the territory of the Russian Federation, if the Carrier does not deliver the passengers, baggage or cargo to the point of destination on time, it shall pay a fine equivalent to twenty-five per cent of the minimum monthly wage established by federal law for each hour of the delay, but no more than fifty per cent of the cost of transportation, if it cannot prove that the delay was due to force majeure, or to the need to eliminate faults in the aircraft threatening the life or health of the passengers, or to other circumstances beyond its control.

10.5.2. In the case of international transportation by air, if the Carrier does not deliver the passengers, baggage or cargo to the point of destination on time, it is liable in accordance with the conventions on international transportation by air, ICAO documents, and the provisions of the international treaties and agreements to which the Russian Federation is a party.

Article 10.6. The consignor's liabilities

The Consignor is liable for the accuracy of the information he/she provides the Carrier and customs, border and other services, as well as for any harm suffered, as a result of any inaccuracy or incompleteness in it, to the Carrier or any person to whom the Carrier is liable.

Article 10.7. The passenger's liabilities

If the Carrier suffers damages through the fault of the passenger, the passenger is materially liable to the extent of the damage suffered.

Article 10.8. Agreements on increasing the Carrier's liability limits

The Carrier has the right to conclude agreements with passengers, consignors or consignees on increasing its liability limits compared to the limits established by the Air Code of the Russian Federation and/or the international agreements to which the Russian Federation is a party.

Chapter XI. The procedure for bringing actions, claims and lawsuits

Article 11.1. General principles

11.1.1. At the request of the passenger, consignor or consignee, and upon presentation by one of them of the documents of transportation, the Carrier is obliged to draw up a statement of damage.The statement of damage certifies the circumstances that can serve as the basis for the property accountability of the Carrier, the passenger, consignor or consignee.

11.1.2. The act shall be drawn up when the baggage or cargo is being handed over for certification in the following circumstances:

a) inconsistency of the actual name, weight or number of items of the cargo with the information given in the document of transportation; damage (or deterioration) to the cargo; shortage of or damage (or deterioration) of the checked baggage;

b) discovery of baggage or cargo without documents of transportation, or of documents of transportation without baggage or cargo.

11.1.3. Should any violation of a contract of transportation by air of a passenger, or of a contract of transportation by air of cargo, be discovered, an action or claim may be brought against the Carrier.

Article 11.2. Persons with the right to bring an action in the case of a violation of a contract of transportation by air of a passenger or a contract for transporta by air of cargo

11.2.1. In the case of a violation of a contract of transportation by air of a passenger, the following have the right to bring a claim or lawsuit against the Carrier:

a) in the case of loss, shortage or damage (or deterioration) of checked baggage, as well as a delay in its delivery: the passenger or a person authorised by the latter, upon presentation of a baggage check and a statement of damage;

b) in the case of termination of to the contract of transportation by air of a passenger at the Carrier's initiative: the passenger.

11.2.2. In the case of a violation of a contract of transportation by air of cargo, the following have the right to bring a claim or lawsuit against the Carrier:

a) in the case of loss of cargo: the consignee, upon presentation of the air waybill issued by the Carrier to the consignor, with a note from the airport of destination on the arrival (or non-arrival) of the cargo, or, if it is not possible to present such an air waybill, a document confirming payment of the cost of the cargo and a certificate from the Carrier stating that the cargo has been shipped, with a note from the airport of destination on the arrival (or non-arrival) of the cargo;

b) in the case of shortage or damage (or deterioration) of the cargo: the consignee, upon presentation of the air waybill or statement of damage; ­in the case of a delay in the delivery of the cargo the consignee, upon presentation of the air waybill;

c) the insurer, upon presentation of relevant documents of transportation and documents confirming the conclusion of an insurance contract and payment of compensation.

Article 11.3. Time limitations on claims against the Carrier

11.3.1. In the case of air transportation within the territory of the Russian Federation, claims against the Carrier may be brought within a period of six months. This time limit is determined thus:

a) for compensation for damages in the case of shortage or damage (or deterioration) of the cargo, as well as in the case of a delay in its delivery: from the day after the day the cargo is handed over;

b) for compensation for damages in the case of loss of cargo: within ten days of the expiration of the delivery deadline;

c) for compensation for damages in all other cases: from the day the event constituting grounds for the claims takes place.

11.3.2. In the case of international air transportation, the time limitations for bringing claims against the Carrier are as follows:

a) in the case of damage (or deterioration) of checked baggage or cargo: seven days from the day the baggage is received and up to fourteen days from the day the cargo is received;

b) in the case of a delay in the delivery of checked baggage or cargo: twenty-one days from the day the baggage or cargo is handed over to the disposal of a person who has the right to receive it;

c) in the case of loss of baggage or cargo: eighteen months from the day of the aircraft's arrival at the airport of destination, from the day the aircraft should have arrived, or from the day the transportation by air is discontinued.

11.3.3. The Carrier has the right to admit for consideration a claim brought after the time limit has expired, if it deems the reason why the deadline for making the claim has been missed legitimate.

Article 11.4. Claim procedure

11.4.1. A claim shall be filed in writing and where possible in the official (Russian) language of the Russian Federation, in form of an application, and contain all data required for its consideration.

11.4.2. Claim application shall include:

a) the name of the Carrier, to which the claim is addressed;

b) the name and postal address of the institution, enterprise, organization or person, who has filed a claim; contact telephone numbers, fax, e-mail address;

c) circumstances, which constitute the reason for filing a claim, claim content;

d) the amount of claim payment and its calculation duly documented;

e) the list of documents attached to the claim, applicant’s signature.

11.4.3. The following shall be attached to a claim application:

a) as a rule, the authentic documents evidencing the conclusion of the transportation agreement and confirming the applicant’s right to make claims;

b) freight claim issued by the Carrier confirming shortage or damage to the baggage or cargo;

c) authentic documents certifying the extent of damage caused by loss, shortage or damage to the baggage, cargo;

d) other documents at the applicant’s discretion.

Absence of a freight claim and other documents mentioned above shall not deprive the Passenger, Consignor or Consignee of the right to file claims, but may impede or render a process of preparation of a motivated answer to a claim more time consuming.

Additional services

Rules for providing service «Choice of extra comfort seat on board»

Terms and definitions

Carrier means OJSC S7 Airlines.

EMD (Electronic Miscellaneous Document) means an electronic miscellaneous charge order of OJSC S7 Airlines.

Extra Comfort Seat means a seat in the economy class cabin with an increased seat pitch.

Authorized agent means an agent of OJSC S7 Airlines authorized to perform additional passenger service functions, including, without limitation, issuance of EMD, receipt and refund of monetary sums, and service functions.

1. General terms and conditions

1.1. The provision of the additional Service "Choice of Extra Comfort Seat on board" means the provision to the Passenger the opportunity to choose at his/her discretion a seat (subject to availability) with an increased seat pitch in the economy class cabin. A fee is charged for this Service subject to the List of Fees for Service and Additional Operations of OJSC "S7 Airlines", and an Electronic Miscellaneous Document confirming the payment for the Service is issued.

1.2. The service is provided on regular flights of the Carrier and on code-share flights of the Carrier and LLC "Globus" at airports on the territory of Russia and abroad, or, if technically feasible, through the website of the Carrier at www.s7.ru.

1.3. Considering technical peculiarities of each aircraft model line, the number of Extra Comfort Seats and their location onboard the aircraft may differ depending on the aircraft.

1.4. Since some of the seats are located in emergency exit rows, for flight safety purposes there are limitations to the Service provision (Extra Comfort Seats) to the following categories of passengers:

  • Passengers with a disability, passengers suffering from an illness (DEAF, BLND, WCHC, WCHR, WCHS, STCR, OXYG, MEDA, DPNA, LEGL, LEGR, LEGB).
  • Passengers with carry-on baggage (CBBG).
  • Employees of the Courier Service and the Special Communications Service (COUR).
  • Passengers carrying pets in the cabin (PETC).
  • Inadmissible passengers/deportees (INAD, DEPA, DEPU).
  • Passengers carried under guard.
  • Pregnant women.
  • Passengers below 18 years of age, including children and unaccompanied children.
  • Passengers not speaking either Russian or English.

If Passengers of these categories purchase the Service (seats next to the emergency exits) in the aircraft cabin, their seats will be changed.

2. Ordering the service

2.1. The Passenger may purchase the Service and perform payment for it at sales points of Representative Offices and Authorized Agents of the Carrier located at departure airports. In addition, if technically feasible, the Passenger can purchase the Service and perform payment for it on the website of the Carrier www.s7.ru.

2.2. After the Passenger has chosen an Extra Comfort Seat and paid for the Service, the chosen Extra Comfort Seat shall be reserved for the Passenger and an Electronic Miscellaneous Document shall be issued.

2.3. Servicing of a Passenger, which has purchased the Service, at the check-in counter shall be performed on the first-come, first-served basis; it is recommended to present a printed copy of the Electronic Miscellaneous Document, received after payment for the Service. However the printed copy of the Electronic Miscellaneous Document shall not be seized at check-in, and shall remain with the Passenger. Failure to provide a printed copy of the Electronic Miscellaneous Document at check-in shall not entitle the Carrier to refuse the Service to the Passenger.

2.4. The Service provision shall mean the allocation of an Extra Comfort Seat to the Passenger after he/she has paid for the Service and an EMD has been issued.

3. Service cost

3.1. The amount of Service cost is determined by the Carrier and is stated in the List of Fees for Service and Additional Operations of OJSC “S7 Airlines”.

3.2. The amount shall be determined in roubles (RUR) in case of the Service purchase on the territory of the Russian Federation, and in Euro (EUR) is case of the Service purchase outside the borders of the Russian Federation (the amount shall be charged in national currency in accordance with the BSR exchange rate as of the payment day).

3.3. In case of the Service purchase at Representative Offices and at offices of the Carrier’s Authorized Agent no agent fee shall be charged.

3.4. The service shall be provided free of charge to S7 Priority loyalty program Platinum, Gold or Silver members, and to members of the oneworld alliance loyalty programmes with an Emerald, Sapphire or Ruby status.

4. Service refund

4.1. In case of cancellation of the carriage the Service shall not be formalized again. If the Passenger has voluntarily cancelled the air carriage, no amounts from the sum paid for the Service shall be refunded.

4.2. Involuntary Refund of the Service cost shall be made, if the Passenger had to cancel the trip involuntarily in accordance with the Rules of Air Transportation of Passengers, Baggage and Cargo of OJSC S7 Airlines, if the Carrier has unilaterally terminated the passenger air carriage agreement in accordance with Art. 230 of Federal Aviation Rules No. 82, or if the seat booked cannot be provided, but the Service has been paid for, due to the following reasons:

  • in case of prompt substitution of the aircraft type and inability to provide the Service;
  • in case of a prompt flight cancellation and inability to provide the Service;
  • in case of change of the Passenger's seat onboard from an Extra Comfort Seat to another one (which is not included in the Extra Comfort Seat category) in order to ensure flight safety.

4.3. In the abovementioned cases an employee of the Carrier at the airport or onboard the airplane shall make a corresponding mark to the Passenger's EMD or boarding pass. In order to get an involuntary refund of the cost of the Service "Choice of Extra Comfort Seat on board" the Passenger may refer to a sales point of the Carrier's Representative Office or the Carrier's Authorized Agent, and also to the Carrier's Contact Centre, if the Service was ordered through the Carrier's website at www.s7.ru.

4.4. If the Passenger refers to a sales point of the Carrier's Representative Office or the Carrier's Authorized Agent, or to the Carrier's Contact Centre, if the Service was ordered through the Carrier's website at www.s7.ru in order to get an involuntary refund (clause 4.2), the Passenger shall have to complete an application for such refund of the cost of the Service "Choice of Extra Comfort Seat on board" and attach a copy of the EMD or the boarding pass carrying a mark made by the Carrier's employee confirming that such refund must be made. The Application for refund of the cost of the Service must be submitted within 2.5 (two and a half) months from the date of departure of the flight, in respect of which the Service was formalized.

4.5. Refund of moneys at a sales point of the Carrier's Representative Office or the Carrier's Authorized Agent, or at the Contact Centre of the Carrier, if the Service was ordered through the Carrier's website at www.s7.ru, shall be made to the Passenger in the full amount. The refund shall be made not later than 2 (two) weeks from the moment of the Passenger's request, based on the results of a conducted check and provided that the documents for refund of the Service cost were properly executed. If the Service was ordered on the Carrier's website at www.s7.ru, the moneys shall be refunded within 20 (twenty) business days after the conducted check.

4.6. If the cost cannot be refunded to the Passenger in the currency used for the payment, the refund shall be made in cash by conversion of the cost of the Service into the currency of the country, where such refund is made. The recalculation shall be made at the system course of the Gabriel ABS as of the day of issue of the EMD.

4.7. In case of voluntary changes to transportation terms and conditions (changes of route, transportation dates, etc, upon an initiative of the Passenger) the Carrier, if available (in case of availability of unoccupied Extra Comfort Seats at the moment of Service documentation reissuance), shall provide the Service to the Passenger on the changed flight. If all Extra Comfort Seats are occupied on the changed flight, no amounts from the sum paid for the Service shall be refunded.

Rules for providing service «Additional baggage allowance»

Terms and definitions

Baggage means attended personal belongings of passengers, transported on board an aircraft subject to agreement with the carrier.

Carrier means OJSC S7 Airlines.

1. General terms and conditions

1.1. The Service "Additional Baggage Allowance" (hereinafter referred to as the "Service") is a paid service, which is offered by the Carrier to the Passenger in addition to the purchase of transportation on own flights of OJSC S7 Airlines (hereinafter referred to as the "Carrier") and code-share flights with LLC "Globus", which allows the Passenger to purchase the right to transport 1, 2 additional baggage pieces and an overweight baggage piece subject to the Piece Concept of baggage transportation on flights with departure date after 26.10.2014.

1.2. The service is provided on own flights of OJSC Siberia Airlines and code-share flights with LLC "Globus". In special cases the carrier has the right to limit the list of flights and/or directions, for which the Service "Additional Baggage Allowance" is available.

2. Ordering the service

2.1. The Service "Additional Baggage Allowance" can be purchased on the official website of the Carrier at www.s7.ru or simultaneously with the transportation purchase, or at any moment thereafter, but not later than check-in of the Passenger for the flight.

2.2. An Electronic Miscellaneous Document receipt will be issued to the Passenger as a confirmation of the payment for the Service. The receipt will be sent to the e-mail address, specified by the Passenger at the moment of the purchase. It is recommended, that the Passenger present a printed copy of the receipt during the baggage check-in for the flight at the airport. Failure to present the receipt shall not deprive them of the right to the Service.

2.3. The Passenger may only use the Service "Additional Baggage Allowance" once in respect of each one flight.

3. Service provision

3.1. The Service "Additional Baggage Allowance" is valid only for the flight and date, which are specified in the receipt. Assignment of rights to the paid Service to other persons or exercise of the same on other flights shall not be allowed.

3.2. During the purchase of the Service "Additional Baggage Allowance" the total baggage allowance for the Passenger, in respect of which no additional payments shall be required during the baggage check-in at the airport, shall be calculated as follows: the sum of free baggage allowance, set forth in the Transportation Agreement, and additional baggage allowance purchased through the Service "Additional Baggage Allowance".

3.3. All baggage carried by the Passenger shall satisfy the requirements, set forth in the Rules of Air Transportation of Passengers, Baggage and Cargo of OJSC S7 Airlines, with respect to the contents, packing, dimensions, weight, etc.

3.4. The Service "Additional Baggage Allowance" shall not apply to special types of baggage, transportation of which according to the Rules Air Transportation of Passengers, Baggage and Cargo of OJSC S7 Airlines shall be performed subject to a mandatory payment (e. g. oversized, heavy weight baggage, animals).

3.5. Information on the purchase of the Service "Additional Baggage Allowance" by the Passenger shall be automatically added to the Passenger's booking during the Service purchase. After the information was added to the Passenger's booking the Service shall be deemed to be provided by the Carrier.

3.6. If total baggage submitted by the Passenger for check-in at the airport is less than the total baggage allowance (as set forth in clause 3.2. of these Rules), no amounts from the sum paid for the Service "Additional Baggage Allowance" shall be refunded, but the Passenger has the right to refuse of the Service "Additional Baggage Allowance". If the Passenger refuses of the Service "Additional Baggage Allowance", the Passenger shall receive the refund of the sum paid to the Carrier, less the cancellation charge determined by the Carrier as of the day of the Service documentation issuance.

3.7. If total baggage submitted by the Passenger for check-in at the airport exceeds the total baggage allowance (as set forth in clause 3.2. of these Rules), the Passenger shall pay for the baggage in excess (with respect to free baggage allowance) according to additional baggage fares applicable at the moment of the baggage check-in.

3.8. The sum paid to the Carrier for the Service "Additional Baggage Allowance" shall be refunded, if the Passenger refuses to take the flight specified in the receipt, if the flight specified in the receipt is cancelled, if the Passenger fails to use the ticket for the flight specified in the receipt, or if the Passenger takes a flight of another airline company in case of any flight irregularity.

4. Service cost

4.1. The cost of the Service «Additional Baggage Allowance» shall be determined separately in respect of 1 or 2 additional pieces and overweight baggage pieces subject to the Piece Concept of baggage transportation.

4.2. The Service cost shall be determined in respect of each destination and calculated as follows:

1 additional standard piece * XBRPC2 – 20%
2 additional standard pieces * (XBRPC2 + XBRPC3) – 20%
Excess weight of standard piece from 23 kg to 32 kg) XBRPC1 – 20%

*standard piece is a baggage piece with weight up to 23 kg, and with the sum of the three dimensions not exceeding 203 cm.

Where:

  • XBR is a fare for the transportation of 1 kg of excess baggage determined for the transportation destination.
  • XBRPC1 – 20% is a fare for excess weight of a standard piece.
  • XBRPC2 – 20% is a fare for the transportation of 1 additional standard baggage piece.
  • XBRPC3 – 20% is a fare for the transportation of the second additional standard baggage piece.

4.3. The Service cost shall be determined in roubles. If fares for excess baggage transportation are published in foreign currency, the Service cost shall be calculated in accordance with the rate as of the day of the issuance of documents for the Service.

4.4. The Service cost shall be determined on the day of the Service purchase.

4.5. Documents for the Service cannot be reissued. In case of voluntary changes to terms and conditions of the air transportation agreement (changes of transportation route, etc, upon an initiative of the Passenger) the amount paid by the Passenger for the Service shall be refunded to the Passenger, and then the Passenger order the Service again in accordance with fares applicable on the day of ordering Service. In case of involuntary changes to terms and conditions of the air transportation agreement (and subsequent refund of the amount paid for the Service) the Service documentation can issued anew in accordance with fares applicable on the day of the initial Service documentation issuance.

Rules for providing service «Advance booking of an aircraft cabin seat»

Terms and definitions

Carrier – OJSC S7 Airlines.

Agent – a natural or legal person authorized to act on behalf of the Carrier for acquisition of passengers, ticketing and selling of passenger carriages on the terms and conditions of an Agent Agreement concluded with such person.

Extra Comfort Seat – a seat in the economy class cabin with an increased seat pitch.

Loyalty Programme Status Members – frequent flyers, which are members of the S7 Priority Programme with a Platinum, Gold or Silver status, and also members of the oneworld alliance loyalty programmes with an Emerald, Sapphire or Ruby status.

Authorized Agent – an Agent of the Carrier authorized by a special document to perform additional actions for the servicing of passengers, including, but not limited to performing refunds and other service functions.

EMD (Electronic Miscellaneous Document) – an electronic miscellaneous charge order of OJSC S7 Airlines.

1. General provisions

1.1. Provision of the additional service "Advance booking of an aircraft cabin seat" shall mean provision to the passenger of the right to choose at his discretion a certain seat onboard the aircraft (if available), except for Extra Comfort Seats, from the moment of his purchase of an air ticket. A fixed fee shall be charged for this service subject to the list of fees for service and additional operations of OJSC S7 Airlines, and an EMD confirming the payment for the service by the passenger shall be issued.

1.2. This Service shall be provided on regular flights of OJSC S7 Airlines and also on code-share flights of the Carrier and LLC Globus on the territory of Russia, abroad or, if technically feasible, through the website of the Carrier at www.s7.ru.

1.3. Since some of the seats are located in emergency exit rows, for flight safety purposes there are limitations to the Service provision (advance booking of emergency exit seats) to the following categories of passengers:

  • Passengers with a disability, passengers suffering from an illness (DEAF, BLND, WCHC, WCHR, WCHS, STCR, OXYG, MEDA, DPNA, LEGL, LEGR, LEGB).
  • Passengers with carry-on baggage (CBBG).
  • Employees of the Courier Service and the Special Communications Service (COUR).
  • Passengers carrying pets in the cabin (PETC).
  • Inadmissible passengers/deportees (INAD, DEPA, DEPU).
  • Passengers carried under guard.
  • Pregnant women.
  • Passengers below 18 years of age, including children and unaccompanied children.
  • Passengers not speaking either Russian or English.

1.4. For passengers travelling with infants below 2 years of age not provided with separate seats, the choice of seats shall be limited in order to ensure flight safety.

1.5. The Service shall not be provided to passengers of the following categories:

  • unaccompanied children;
  • passengers unable to move about without assistance travelling unaccompanied under the Carrier's supervision.

2. Ordering the service

2.1. The Passenger may purchase and pay the service at any sales point located at a Representative Office of the Carrier, Agents of the Carrier, through the Contact Centre of the Carrier, or otherwise, if technically feasible, through the Carrier's website at www.s7.ru.

2.2. After the Passenger has chosen a specific seat onboard the aircraft (hereinafter – the "AC") and made the payment for the Service, such chosen seat shall be reserved for the Passenger, and an EMD shall be issued.

2.3. Servicing of a Passenger, which has purchased the Service, at the check-in counter shall be performed on the first-come first-served basis. The Passenger is recommended to produce a printed EMD receipt received after the payment for the Service. Such printed EMD receipt shall not be seized at check-in and shall remain with the Passenger. If the Passenger cannot produce a printed EMD receipt at check-in, the Carrier still may not refuse to provide the booked seat to the Passenger, provided that he has paid for the Service.

2.4. The fact of provision of Service to the Passenger shall be the fact of allocation of a specific seat to the Passenger onboard the AC after he has paid for the Service and an EMD has been issued.

3. Service cost

3.1. The cost of Service shall be determined by the Carrier and stated in the list of fees for service and additional operations of OJSC S7 Airlines.

3.2. The amounts shall be listed in roubles (RUB), if the Service is provided on the territory of Russia, and in Euro (EUR) – if the same are provided outside of the Russian Federation (the amounts shall be charged in national currency at the BSR exchange rate as of the day of payment).

3.3. If the Services are ordered at a Representative Office of the Carrier, through Contact Centre of the Carrie or Website of the Carrier no agent fees shall be charged. The Agents of the Carrier may charge agent fees in excess of the cost of the Service.

3.4. The Service shall be provided free of charge to business class passengers, passengers participating in the S7 Priority frequent flyer loyalty programme with a Platinum, Gold or Silver status, as well as to members of the oneworld alliance loyalty programmes with an Emerald, Sapphire or Ruby status, and also to up to two fellow travelers of one status member, which are travelling on the same route and are recorded in the same booking as the status member.

3.5. This Service shall be provided free of charge to passengers travelling with children below 12 years of age, passengers with a disability or passengers with reduced mobility (BLND, WCHC, WCHR, WCHS, LEGL, LEGR, LEGB) and the persons accompanying the same.

Other conditions

Standard documents

Cargo operations manual | Download in PDF

Aircraft Handling Manual | Download

Guidelines on the Protection of aircraft ground icing. S7 Airlines | Download

Guidelines on the Protection of aircraft ground icing. GLOBUS | Download

Restrictions on transporting liquids in hand luggage

New security rules have been adopted to protect passengers from the use of liquid explosives. These rules apply to flights departing from all airports located in the EC member countries, China, Korea, Thailand, Norway, Iceland, Switzerland, Moldova and other countries.

The rules came into effect on the territory of the Russian Federation on the 27th of August 2007, and apply to all passengers departing from Russian airports. Please read these rules and take them into consideration when preparing for your trip. Passengers can still transport certain liquids in checked-in baggage: the new rules apply to hand luggage only.

Containers of liquid must be carried in a re-sealable, transparent plastic bag of maximum 1 litre total volume.


The requirement for transparent plastic packaging does not apply to medicines and certain food products which might be needed during the flight.

Passengers can transport containers of liquid in hand luggage only if each individual containers’ volume does not exceed 100ml. Containers of liquid must be transported in a re-sealable, transparent plastic bag, the volume of which cannot exceed 1 litre. These restrictions apply to all types of liquids, gels, lotions, perfume, creams, toothpastes, liquid cosmetics, etc.
If your route includes a connection flight, please remember that these rules will apply to you at the transfer airport.

Duty free purchases may be taken onboard only in sealed plastic bags. Additionally you must save the sales receipt definitely confirming that the purchase was made at the airport duty free stores or onboard the airliner on the day(s) of the trip. Bags are sealed immediately at the place of purchase. In the USA special rules for duty free purchases transportation apply. You can get all the necessary information at these stores.

The subjects forbidden for transportation in luggage and hand luggage

For safety reasons the international rules forbid transportation of the following subjects and substances in the registered luggage and hand luggage.

The list of the forbidden subjects provided above isn't final; it can be added at any time. We pay your attention that for certain flights more strict requirements can be established. Besides, it is necessary to observe the rules operating in the concrete countries.

Rules of entry into and exit from the Russian Federation

1. Entry into and exit from the Russian Federation (RF) shall be effected in accordance with the provisions of the legislation of the RF, in particular with Federal Law No.114-FZ «On the procedure for exit from the Russian Federation and entry into the Russian Federation». For the full text of the law see here. The following are extracts from the law.

2. When entering and leaving the Russian Federation, foreign citizens or stateless persons shall be obliged to present valid identity documents, which are recognized as such by the Russian Federation, and a visa, unless otherwise provided for by the legislation of the Russian Federation.

3. The documents identifying a foreign citizen in the Russian Federation shall comprise a passport of a foreign citizen or any other document established by the federal law or recognized as an identity document of a foreign citizen in accordance with the international treaty of the Russian Federation.

4.The documents identifying a stateless person in the Russian Federation shall comprise the following:

  • A document issued by a foreign state and recognized as an identity document of a stateless person in accordance with the international treaty of the Russian Federation.
  • A temporary residence permit.
  • A residence permit.
  • Other documents provided for by the federal law or recognized as identity documents of a stateless person in accordance with the international treaty of the Russian Federation.

5. Foreign citizens who have received a residence permit in the Russian Federation shall enter and leave the Russian Federation based on valid identity documents, which are recognized as such by the Russian Federation, and the residence permit.

6. Foreign citizens and stateless persons who have been recognized as refugees in the territory of the Russian Federation in accordance with the procedure established by the federal law, may leave and enter the Russian Federation based on a refugee's travel document.

7. Foreign citizens and stateless persons, in relation to which a request of the General Prosecutor’s Office of the Russian Federation for extradition for criminal prosecution or execution of sentence in the territory of the Russian Federation is satisfied, and which do not have valid identity documents which are recognized as such by the Russian Federation, shall enter the Russian Federation based on a written notice sent by the competent authority of a foreign state about the satisfaction of the above request.

8. During the Olympic Games and Paralympic Games foreign citizens participating in organization and holding of the Olympic Games and Paralympic Games, as well as foreign citizens being participants of the Olympic Games and Paralympic Games, shall enter the Russian Federation, stay in the Russian Federation and leave the Russian Federation without procurement of visas, based on valid identity documents recognized as such by the Russian Federation, and an Olympic identity card and accreditation, or Paralympic identity card and accreditation.

9. «Olympic identity card and accreditation» shall mean a document giving its holder the right to participate in the Olympic Games or carry out other activities associated with the organization and holding of the Olympic Games, issued by the International Olympic Committee or the Organizing Committee of “Sochi 2014”.

10. «Paralympic identity card and accreditation» shall mean a document giving its holder the right to participate in the Paralympic Games or carry out other activities associated with the organization and holding of the Paralympic Games, issued by the International Paralympic Committee or the Organizing Committee of «Sochi 2014».

11. Foreign citizens arriving in the Russian Federation during the organization and/or holding of the Olympic Games and Paralympic Games as volunteers shall enter the Russian Federation and leave the Russian Federation by ordinary humanitarian visas issued by a diplomatic mission or consular institution of the Russian Federation. Ordinary humanitarian visas may be single-entry or double-entry and be issued for a period of up to three months, or they may be multi-entry visas and be issued for a period of up to one year. The continuous stay of a volunteer in the territory of the Russian Federation on the basis of a multi-entry humanitarian visa issued for a period of up to one year shall not exceed 180 days.

12. Temporary personnel arriving in the Russian Federation during the organization and/or holding of the Olympic Games and Paralympic Games shall enter the Russian Federation and leave the Russian Federation on the basis of ordinary working visas issued by a diplomatic mission or consular institution of the Russian Federation for a period of up to three months, with their possible extension by a territorial body of the federal executive body authorized to carry out functions involving control and supervision in the area of migration, through the issuance of a multi-entry visa for a period not exceeding one year based on a petition of the Organizing Committee of «Sochi 2014».

13. A foreign citizen or stateless person may be denied entry into the Russian Federation in cases where the foreign citizen or stateless person:

  • Violated the rules for crossing the State Border of the Russian Federation at the point of passage across the State Border of the Russian Federation, customs rules, or sanitary standards - until the violation has been remedied.
  • Used forged documents or knowingly communicated false information about himself/herself or about the purpose of his/her stay in the Russian Federation.
  • Has an unexpunged or outstanding conviction for the commission of an intentional crime in the territory of the Russian Federation or abroad recognized as such in accordance with the federal law.
  • Twice or more within three years, was brought to administrative liability in accordance with the legislation of the Russian Federation for commission of an administrative offence in the territory of the Russian Federation, unless the federal law provides for prohibition to enter the Russian Federation for a foreign citizen or stateless person after a single commission by him/her of an administrative offence in the territory of the Russian Federation.
  • During his/her last stay in the Russian Federation, failed to pay a tax or administrative fine, or failed to reimburse the expenses associated with administrative expulsion from the Russian Federation or deportation - until the payments in question have been made in full.
  • During his/her last stay in the Russian Federation, stayed in the Russian Federation due to the transfer by a foreign state to the Russian Federation in accordance with the international treaty of the Russian Federation on readmission - within five years from the date of transfer in accordance with the said treaty.

14. A foreign citizen or stateless person shall be denied entry into the Russian Federation in cases where:

  • This is required in order to ensure the defence capability or safety of the state, or public order, or to protect public health.
  • During his/her last stay in the Russian Federation, a foreign citizen or stateless person was subjected to administrative expulsion from the Russian Federation, was deported or was transferred by the Russian Federation to a foreign state in accordance with the international treaty of the Russian Federation on readmission - within five years from the date of the administrative expulsion from the Russian Federation, deportation or transfer to a foreign state in accordance with the international treaty of the Russian Federation on readmission (sub-clause 2 as revised by Federal Law 06.05.2008 N 60-FZ).
  • A foreign citizen or stateless person has an unexpunged or outstanding conviction for commission of a grave or high crime in the territory of the Russian Federation or abroad, recognized as such in accordance with the federal law.
  • A foreign citizen or stateless person failed to present the documents required in order to receive a visa in accordance with the legislation of the Russian Federation - until their presentation.
  • A foreign citizen or stateless person failed to present a medical insurance policy valid in the territory of the Russian Federation - until its presentation, except for (on a reciprocal basis) the employees of diplomatic missions and consular institutions of foreign states, employees of international organizations, family members of the above persons and other categories of foreign citizens.
  • When applying for visa or at a point of passage across the State Border of the Russian Federation, a foreign citizen or stateless person was unable to confirm the availability of the means for residence in the territory of the Russian Federation and subsequent exit from the Russian Federation, or to present guarantees of the provision of such means in accordance with the procedure established by the authorized federal executive body.
  • A decision has been adopted in relation to a foreign citizen or stateless person on the undesirability of his/her stay (residence) in the Russian Federation.
  • There is no written confirmation of the federal executive body authorized to carry out functions involving control and supervision in the area of migration on application of the readmission procedure in relation to a foreign citizen or stateless person, who is transferred by a foreign state to the Russian Federation in accordance with the international treaty of the Russian Federation on readmission, but does not have lawful grounds to stay (reside) in the Russian Federation, with an indication of the date of the probable point of passage across the State Border of the Russian Federation.

15. Foreign citizens and stateless persons, in relation to which a decision has been taken on administrative expulsion from the Russian Federation or deportation, shall leave the Russian Federation based on that decision.

16. Foreign citizens and stateless persons, in relation to which a decision has been taken by the General Prosecutor’s Office of the Russian Federation on extradition, and which do not have valid identity documents which are recognized as such by the Russian Federation, shall leave the Russian Federation based on the above decision.

17. Exit from the Russian Federation may be restricted for foreign citizens or stateless persons in cases where:

  • In accordance with the legislation of the Russian Federation, they have been detained on suspicion of having committed a crime or have been put on trial as accused - until a judgment on the case has been delivered or a court verdict has entered into force.
  • They have been convicted of committing a crime in the territory of the Russian Federation - until they have served (fulfilled) their sentence or until they are released from punishment.
  • They fail to fulfil obligations imposed by a court - until the obligations are fulfilled or until the parties reach an agreement.
  • They have failed to fulfil tax payment obligations provided for by the legislation of the Russian Federation - until the fulfilment of those obligations (as revised by Federal Law dated 10.01.2003 N 7-FZ).
  • They have been brought to administrative liability in accordance with the legislation of the Russian Federation for commission of an administrative offence in the territory of the Russian Federation - until the punishment has been fulfilled or until they are released from punishment.
 
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