Terms and Conditions of the S7 Profi Program

1. INTRODUCTION

1.1. These Terms and Conditions (hereinafter — Rules) govern the main provisions and principles of S7 Profi Program. Careful study of these Rules is the exclusive prerogative of each Participating Company.

1.2. The Program is organized by PJSC Siberia Airlines (“S7”), a Russian legal entity established under the legislation of the Russian Federation, the main activity of which is air transportation.

1.3. These Rules are valid from the moment of publication on S7 website. The Program Organizer reserves the right to change the Terms and Conditions of S7 Profi Program (hereinafter — Program), including cancellation of the Program, either with prior notification thereof or without it, in the manner provided by these Rules and current legislation.

1.4. To ensure the possibility of timely acquaintance with the changes in these Rules, notifications thereof, as well as text of these Rules and amendments thereto, are published on the site profi.s7.ru, which is a section of S7 website.

2. TERMS AND DEFINITIONS

2.1. S7 Profi — loyalty program for legal entities and individual entrepreneurs (hereinafter — IE) defined by these Rules. Participation in the Program provides the Participating Companies with the opportunity to score Points on the Participating Company’s single Account for use of S7 services, and also to use Points to purchase premium air tickets and premium S7 Supplementary Services. The Program is managed by the Organizer. Possibility to score Points is realized both with online registration and with offline ticketing on conditions specified in these Rules.

2.2. S7 Profi Cashback — return of the funds expressed in bonus points credited to the Participating Company’s account of S7 Profi Program from the tariffs of purchased tickets for own flights of S7 Airlines. S7 Profi Cashback is not cash.

2.3. S7 Priority — the Organizer’s Frequent Flyer Program (FFP), which allows accumulation of miles.

2.4. Agent — a legal entity (individual entrepreneur) authorized to act on behalf of S7 to attract passengers, register and sell passenger transportation for regular S7 flights and perform the necessary actions within the Program.

2.5. Program Administrator — an individual authorized by the Participating Company who carries out the necessary actions for the implementation of the Program on behalf of and in the interests of the Participating Company. The Administrator may be an Employee of the Participating Company or another individual, other than the Agent’s Employee authorized by the Participating Company. The Administrator registers the Participating Company in the Program, has access to the Participating Company’s personal profile, maintains the “Employees of the Company” Directory and information about the Participating Company, performs booking and issuance of premium air tickets and premium Additional services provided by S7 on the Program’s website, transfers necessary documents etc. The Program Administrator can provide other Employees of the Participating Company the possibility of an independent online ticketing within S7 Profi Program.

2.6. Points — units of the S7 Profi Program accrued to the Participating Company within the Program and used by it in accordance with these Rules. Accrued Points can be used to receive Awards within the Program.

2.7. Participant Code — unique code of the Participating Company assigned at registration in the S7 Profi Program. The unique code consists of the Latin characters QY and a combination of numbers (for example, QY00001) and is displayed in the personal account of the Program Administrator.

2.8. Participating Company in the S7 Profi Program — a legal entity (or individual entrepreneur) registered in the S7 Profi program.

2.9. Personal Profile — a section of the Program Site, which allows one to:

  • manage the Participating Company’s profile;
  • book air tickets;
  • maintain the Directory “Employees of the Company”;
  • issue premium tickets and premium S7 Additional Services within the Program;
  • perform other actions necessary for the Program implementation.

2.10. Online Registration — issuance of tickets and services on S7 website.

2.11. Offline Registration — issuance of tickets and services via Agent.

2.12. Award — a service provided by S7 on the basis of the accrued Points.

2.13. Premium Ticket — type of Award — air ticket for S7 regular flights issued on the basis of accrued S7 Profi Points.

Premium Additional Service — type of Award — S7 Additional Service from the list established by the Organizer which is issued on the basis of accrued S7 Profi Points.

S7 Service — a passenger air transportation service, including passenger and carry on baggage transportation, as well as S7 Additional Service — services provided and ordered additionally in connection with the flight and or during the flight.

S7 members can purchase additional S7 services through both S7 Profi points, as well as under the general terms of the PJSC Siberia Airlines rules (outside of the S7 Profi Program) published on the S7 website.

2.14. Own regular flights S7 — scheduled flights of PJSC “Siberia Airlines/S7 Airlines”.

2.15. S7 website — a web resource located at www.s7.ru.

2.16. Program Site — a section of S7 site created for the purposes of the S7 Profi Program located at profi.s7.ru.

2.17. Program Service Center (also the Service Center) — Service Center of the Participating Companies in the S7 Profi Program, where information about Participating Companies is stored and processed, and where they can apply at e-mail: corp.support@s7.ru or via phone 8 800 500 5077.

2.18. Employee — an individual whose data is included in the Directory “Employees of the Company”, and with which the Participating Company of the S7 Profi Program has a labor or civil contract for performance of work/services for the Participating Company.

2.19. Directory “Employees of the Company” — section of the Personal Profile of the Participating Company, which contains information about the employees of the Participating Company.

2.20. Company Account — account of the Participating Company in the S7 Profi Program, which stores data about the Participating Company, accrued Points and transaction history. The Company Account is created after the registration of the Participating Company in the Program.

2.21. Transaction — an operation on the Company Account, which results in the accrual or writing off Points.

2.22. S7 Transportation Rules — Rules for the transportation of passengers, baggage and cargo of PJSC Siberia Airlines published on the S7 Website.

2.23. Fare Rules — rules for the application of the fare of PJSC Siberia Airlines published on the S7 Website.

3. PARTICIPATION IN THE PROGRAM

3.1. General provisions

3.1.1. Participating Company within the Program may include legal entities or individual entrepreneurs (IE) — residents of the Russian Federation operating in the territory of the Russian Federation except for travel agencies/ticketing agencies/other companies (IE), carrying out (as the main or one of types) commercial activity in the sphere of sale, ticketing, services of the consolidator (services in organizing sales of air tickets, providing access to the resources of air carrier sites and similar activities in the field of air tickets).

3.1.2. To participate in the S7 Profi Program, the Program Administrator needs to complete the registration process.

3.1.3. Any actions of the Administrator named in the application for participation, as well as the person acting under the password and login of the Administrator, the Program Organizer regards as the activities performed on behalf of the Participating Company. The Program Organizer does not participate by any means in the disputes between the Administrator and the Participating Company regarding the activities in the Program, the purposes and the order of use of Points and Premium Tickets by the Participating Company. Responsibility for the safety of data necessary for work in the Administrator’s Personal Profile, as well as for the actions of persons who have access to the private profile by any means (including unauthorized) are fully borne by the Participating Company and the Administrator.

3.1.4. Having provided its data, the Participating Company of the Program agrees that S7 is entitled to use them for implementing the interests of the Participating Company within the Program.

3.1.5. The Program Organizer reserves the right to refuse registration as the Participating Company of any organization (IE) with no reason given.

3.2. Registration in the Program

3.2.1. Registration as the Participating Company of the S7 Profi Program is free of charge. By registering in the Program, the Participating Company confirms its agreement with the terms of the Program, including the consent to receive information about the Program via given contact information.

3.2.2. Registration in the Program is carried out at profi.s7.ru.

3.2.3. For registration in the S7 Profi Program, the Program Administrator should fill out an application for participation in the S7 Profi Program in electronic form on the Program Site as instructed. At registration, the Administrator can use the current profile on S7 Website (if available) or create a new one.

3.2.4. The Organizer registers the Participating Company and initially provides limited access to the private profile with no possibility to issue premium tickets (Initial Registration).

However, limited access allows the Participating Company to begin accruing Points to the Participating Company’s Account.

3.2.5. To get full access to the private profile, you need:

3.2.5.1. Print the formed application form and certify the document with the signature of the head/authorized person.

3.2.5.2. Send scanned copies of the following documents to the Organizer via website profi.s7.ru:

signed application form for participation in the program;

tax authority certificate of state registration of a legal entity or a sole proprietor, indicating the OKVED code and the legal address of the company (for residents of the Russian Federation);

certificate of registration, extract from the Trade Register, certificate of incorporation or another document confirming the registration of the legal entity and including information regarding its name, the number and date of registration, the registration authority (for non-residents);

valid power of attorney for the person who signed the application (if the application is not signed by the head of the organization (IE himself) and not by a person who has the right to act on behalf of the organization without a power of attorney).

3.2.6. After the successful verification of the above-mentioned electronic documents, the Organizer provides full access to the functionality of the S7 Profi program, about which the Administrator receives an e-mail. If there is any doubt about the powers of the person who signed the application or the Administrator, the Organizer may request additional credentials and complete registration only after submission of these documents.

3.2.7. The participating company is responsible for the accuracy of the documents and information provided. The provision of false documents and data, including for the purpose of obtaining an unjustified benefit by forgery or deception, entails criminal, administrative, civil liability under applicable law (in particular, in the form of compensation for the losses to S7 Airlines).

3.2.8. The Organizer within the Program reserves the right to request confirmation of the existence of a labor (civil) contract between the Employee and the Participating Company and/or other data, at the Organizer’s discretion, confirming existence of labor/civil relations between the Employee and the Participating Company.

Moreover, the Organizer is entitled to request from the Participating Company a copy of the passport of the head of the company (IE) (with data on the name, name, patronymic, number, passport series, issuing authority, date and date of issue), as well as in case of signing the application by a person acting by proxy — additionally a copy of the passport of this person with the same information.

3.2.9. If, within 15 working days from the date of sending the request, the Participating Company does not provide the Organizer with a confirmation of existing labor (civil) contract between the Employee and the Participating Company and/or other data, at the Organizer’s discretion, confirming existence of labor/civil law relations between the Employee and the Participating Company, the Organizer shall be entitled to block issuance of premium tickets and Additional Services to the Participating Company.

3.3. Participating Company Account

3.3.1. The Participant Company Account and the Points accrued it cannot be combined with the accounts and Points of other S7 Profi Participating Companies or participants in other S7 programs and projects (incentive programs for individuals, legal persons and/or their employees (in particular, cashiers), corporate clients, etc.).

3.3.2. For any suspicion of unauthorized use of the Participating Company Account, the Program Service Center should be immediately notified at corp.support@s7.ru or via phone 8 800 500 5077.

3.3.3. The Organizer reserves the right to periodically send to the Program Administrator an extract with information on the Account status and newsletters.

3.3.4. Information on the status of the Participating Company Account is available in real time in the personal profile on the Program Site.

3.3.5. The Organizer is not responsible for unavailability of information on the Account status in the event that the Participating Company has no access to S7 Website because of technical problems, elimination of which does not directly depend on the Organizer.

3.4. Change of data about the Participating Company

3.4.1. Each Participating Company is responsible for the timely change of the organization’s data, which in particular is provided by ability of the Administrator to freely change information about the company (address for correspondence, e-mail, Employee data) in the personal profile. However, change of TIN, OGRN, name of the Participating Company, change of the Administrator (data about him, his account) cannot be made on the Program Site by the Participating Company independently and is carried out by the employees of the Program Service Center after receiving scan copies of the Company’s application for this and a scan of the relevant supporting documents via e-mail corp.support@s7.ru.

4. POINTS

4.1. Points. General provisions.

4.1.1. Points are the basic unit of payments for premium tickets and S7 services in the S7 Profi Program. If the Organizer does not provide for otherwise when registering a premium ticket (service), one Point is equal to one ruble of the Russian Federation. However, Points cannot be converted into rubles or another currency in any way. Points cannot be an independent item of sale or exchange in the relations between the Organizer and the Participating Companies or the Participating Companies among themselves, or between the Participating Companies, Employees and any other persons.

4.1.2. S7 Profi Cashback is carried out for regular S7 flights paid and actually committed by the Employees of the Participating Company.

4.1.3. S7 reserves the right to provide additional ways of accruing and writing off Points in relation to the methods specified in these Rules. Relevant information on all the changes will be published on the Program Site.

4.1.4. S7 Profi Cashback for online issuance of tickets by the Administrator/Employee is charged if the following conditions are met:

4.1.4.1. authorization of the Employee/Administrator on S7 Website;

4.1.4.2. record by the Employee (in the process of issuing a ticket) that this is a business trip.

4.1.5. When booking tickets offline (via Agent), the necessary conditions are as follows:

4.1.5.1. Notification of the Agent issuing the ticket about participation in the S7 Profi Program;

4.1.5.2. providing the Agent with a unique code of the Participating Company in the S7 Profi Program and/or TIN and/or full name of the Participating Company.

4.1.6. Crediting of Points to the Participating Company Account does not prevent the possibility of simultaneous crediting of miles to a personal account in S7 Priority Program under the terms and rules of S7 Priority Program.

4.2. Accrual of Points.

4.2.1. S7 Profi Cashback is carried out only for those tickets that were purchased on S7 Website or via Agent after the date of the Initial Registration (clause 3.2.4 of this Rules), and also only provided that such an air ticket was used for the passenger’s actual flight.

4.2.2. S7 Profi Cashback is accrued from the fare cost (fees and taxes excluded).

4.2.3. The Organizer, at its discretion, is entitled to accrue Points to the Participating Company Account for participation in various events and advertising or other promotions conducted by the Organizer (or its affiliated persons).

4.3. Features of Accrual of Points

4.3.1. Points for unused tickets (uncompleted flights) are not accrued, regardless of the reason for which the passenger did not fly.

4.3.2. If the ticket was purchased under the S7 Profi Program, but by the carrier’s initiative the Employee of the Participating Company was forced to transfer from a S7 flight and consequently made a flight with another airline, Points can be accrued in the order specified in clause 4.4.3 of these Rules.

4.3.3. Points are automatically credited to the Participating Company Account within 7 days after the flight is completed.

4.4. Recovery of unaccounted Points.

4.4.1. Requests for recovery of the Points not accounted by the Program for any reason for S7 flights are accepted for consideration within 6 (six) months from the date of actual flight, except for the case specified in clause 4.3.2.

4.4.2. To accrue unaccounted Points for flights, the Participating Company should contact the Service Center. In this case, the Service Center may request from the Participating Company the documents necessary to resolve this issue.

4.4.3. In the case specified in clause 4.3.2 of these Rules, the Participating Company may send a request for the accrual of Points with regard to the purchased air ticket, if incident occurred through the fault of S7, which is determined in accordance with the current legislation of the Russian Federation. In this case, the Participating Company should send a short description of incident with a copy of the air ticket and a copy of the boarding pass to the Service Center within 90 (ninety) days from the date of the incident.

4.5. Validity of the Accrued Points.

4.5.1. Points are valid for 24 months from the date of their accrual to the Participating Company Account.

4.6. Use of the Accrued Points.

4.6.1. Points can be used for issuance of the Award.

4.6.2. List of Awards may be extended in relation to the one presented in the text of these Rules. Information on such changes will be published on the Program Website.

4.6.3. Availability of the Award may depend on the date, season and destination. The Organizer does not guarantee the possibility of receiving any Award at any time.

5. ISSUANCE OF THE AWARDS

5.1. General provisions.

5.1.1. If the required number of Points is available on the Participating Company Account, the Administrator shall be entitled to issue a Premium Ticket for S7 flight and/or to purchase Premium Additional Services from the given list. Points are not accepted as a partial payment for an air ticket and S7 service.

5.1.2. All Points used to receive a specific Award should be written off from one Participating Company Account within the S7 Profi Program. It is not allowed to pay for the Award with Points from several accounts.

5.1.3. Premium tickets and/or Additional Services purchased for Points can be neither re-issued nor transferred or assigned to another person.

5.1.4. Premium tickets and/or Additional Services purchased for Points can be canceled if they are issued on the basis of Points accrued in violation of these Rules.

5.1.5. Premium tickets and/or Additional Services purchased for Points can be neither sold nor bought or exchanged for tangibles. In the case of a such use, a ticket and/or additional service can be canceled, and the Participating Company that carried out these actions shall be excluded from the S7 Profi Program.

5.1.6. Award can be issued to any individual at the discretion of the Participating Company.

5.1.7. Points are debited from the Participating Company Account at the moment of booking a Premium Air Ticket and/or Additional Service.

5.2. Premium Tickets for S7 Flights.

5.2.1. Premium Air Tickets for regular S7 flights can be issued in exchange for writing off the corresponding number of Points from the Participating Company Account. Points can only be used to pay for the fare cost of air tickets from the Participating Company Account. Taxes and charges are paid separately in cash.

5.2.2. Within the S7 Profi Program, there is no provision for the issuance of a Premium Ticket for passengers, according to which S7 Transport Regulations provide for a special procedure for issuing transport documents requiring, in particular, preliminary agreement with the carrier: a blind passenger, an unaccompanied child, a sick passenger, a passenger with an animal etc.

5.2.3. Rules for the application of tariffs for premium tickets in the S7 Profi program are published in Annex 1.

5.2.4. In case of contradictions between the Fare Rules for the Premium Tickets within the S7 Profi Program and S7 General Fare Rules, the Fare Rules for the Premium Tickets within the S7 Profi Program shall prevail.

5.3. Premium Services

Additional S7 services that can be purchased with Points:

  • excess baggage;
  • advanced seat reservation;
  • choice of elevated comfort seating;
  • provision of special meals on board.

Partial payment with Points for the Additional Services is not permitted. Points will not be refunded for services that were paid for in Points and subsequently declined by the passenger; nor will the participant be refunded the monetary value of the points for any services they declined.

6. CHANGE, TEMPORARY SUSPENSION AND CANCELLATION OF THE PROGRAM

6.1. The Organizer reserves the right to cancel or change the Program in full or in part any time, either with prior notification thereof or without it. These changes take effect after posting relevant information on the Program Site.

6.2. If the Program is canceled:

6.2.1. All Points accrued by the Participating Company may be canceled. The Airline shall not be liable for any damages or losses incurred as a result of changes or cancellation of the Program (including when, in the event of the forthcoming termination of the Program, the amount of accrued Points is not sufficient to issue a Premium Ticket or a Premium Additional Service provided by S7, the Organizer shall not pay or compensate in no other way the cost of such Points);

6.2.2. Premium tickets issued in accordance with the provisions of these Rules and before the date of cancellation of the Program may be used during the validity of the tickets.

6.3. Route network and schedule of S7 flights can be changed at any time. The Participating Company may see these changes on S7 Website.

6.4. The Organizer can change and exclude from the Program any fares and Awards. The Participating Company may see these changes on the Program Website.

7. Termination of participation, disqualification or temporary removal of the Participating Company from the Program

7.1. Upon termination of the Company’s participation in the S7 Profi Program all accrued Points shall be canceled.

7.2. The Organizer reserves the right to exclude from the S7 Profi Program any person registered as the Participating Company with a temporary or permanent ban on registration in the future and to cancel all accrued Points in case of violation of the Program Terms and Conditions or the occurrence of suspicions of such violation by the Participating Company (in particular, if the person registered in the Program cannot be a participant of the Program according to the conditions thereof). Grounds for exclusion of the Participating Company, among other matters, may be an accrual of Points in violation of these Rules, as well as publication by it (or on its behalf) of offers for purchase/sale Points, Premium Tickets, Premium Additional Services with or without indication of S7 logo in open Internet resources and other sources. 7.3. The Participating Company within the S7 Profi Program should adhere to and strictly comply with the Program Terms and Conditions, as well as to comply with all the terms described in the Program.

7.4. Persons selling or changing Awards shall be liable for losses and costs incurred by S7 and shall be obliged to reimburse these costs, expenses and losses.

7.5. The Organizer reserves the right to check the Participating Companies Accounts within the S7 Profi Program, including temporary suspension of the Account, as well as partial or complete restriction of various Transactions.

7.6. If the Program is canceled, Premium tickets issued in accordance with the provisions of these Rules and before the date of cancellation of the Program may be used during the validity of the tickets, and Additional Services purchased for Points prior to the date of cancellation of the Program will be provided by S7 in accordance with the rules for provision thereof.

8. MISCELLANEOUS

8.1. All relations between S7 and the Participating Company shall be governed by these Rules.

8.2. In the part not regulated by the Rules of this Program, as well as by other Rules listed above, the relations between S7, the Participating Company and the passenger shall be also governed by applicable Russian legislation.

8.3. If the provisions of the Rules and regulations of S7 are inconsistent with the current legislation, the current legislation of the Russian Federation shall be applied.

8.4. The relations between S7 and passengers, whose tickets were issued under the S7 Profi Program, shall be governed by the Transportation Rules and the Rules for Provision of Additional Services by PJSC Siberia Airlines in the part that does not contradict the Rules of this Program.

8.5. The place of consideration of possible disputes arising within the Program is a judicial body determined in accordance with the legislation of the Russian Federation in terms of jurisdiction and cognizance of legal controversies, at the location of the Program Organizer. For the purposes of this clause, the location of the Program Organizer is: Russia, Novosibirsk region, city of Ob. For non — residents- International Commercial Arbitration Court of the Russian Federation Chamber of Commerce and Industry in accordance with its regulations.

8.6. Unless otherwise provided by these Rules, the disputable issues related to participation in the Program shall be resolved under a pre-action protocol.

8.7. The Participating Company guarantees that it has received consent from its Employees and other individuals participating in the Program to process their personal data and instructs the Organizer to process this data within the limits necessary for the Program implementation. In particular, the Participating Company guarantees consent of the Employees and other individuals to transfer to the Organizer personal data about existence of labor (civil) relations. Failure to provide the Organizer with confirmations stipulated for in clause 3.2.8 of the Rules with reference to the fact that the Employees/other individuals have not given the necessary consent thereto shall be an independent basis for excluding the Participating Company from the Program.

8.8. These Rules apply to all Participating Companies with no exception. Participation in the Program is a confirmation of the proper familiarization and consent of the Participating Company with all provisions of these Rules.

8.9. The Program may use special and additional Rules set forth in further Program documents and published on S7 Website and in other information materials of the Program.

Appendix 1. RULES FOR THE APPLICATION OF TARIFFS FOR PREMIUM TICKETS UNDER THE S7 PROFI PROGRAM

For bonus tickets issued by clients of the corporate program S7 Profi, the following rules for the application of tariffs apply:

Economy Basic (YB)

Economy Flex YF)

Business Basic (CB)

Business Flex (CF)

Application

Only for participants of S7 Profi for S7 own flights

Only for participants of S7 Profi for S7 own flights

Only for participants of S7 Profi for S7 own flights

Only for participants of S7 Profi for S7 own flights

Open date1

Prohibited

Prohibited

Prohibited

Prohibited

Stopover 2

Prohibited

Prohibited

Prohibited

Prohibited

Combination of tariff groups

Only with tariffs for the Economy Basic group

Only with tariffs for the Economy Flex group

Only with tariffs for the Business Basic group

Only with tariffs for Business Flex Group

Change of carriage conditions (date, flight) except for NO-SHOW3

Allowed with a 3 000 RUB / 60EUR charge per operation. Possible only if there are available seats on the same reservation code. Where exchange rate differences exist (in cases of an increase / decrease in the value of taxes, fees), upgrades / write-offs not applicable.

Allowed without charges. Possible only if there are available seats on the same reservation code. Where exchange rate differences exist (in cases of an increase / decrease in the value of taxes, fees), upgrades / write-offs not applicable

Allowed with a 5 000 RUB /80EUR charge per operation. Possible only if there are available seats on the same reservation code. Where exchange rate differences exist (in cases of an increase / decrease in the value of taxes, fees), upgrades / write-offs not applicable

Allowed without charges. Possible only if there are available seats on the same reservation code. Where exchange rate differences exist (in cases of an increase / decrease in the value of taxes, fees), upgrades / write-offs not applicable

Change of carriage conditions (date, flight) in case of NO-SHOW

Allowed with a 5 000 RUB / 80 EUR charge per operation. Possible only if there are available seats on the same reservation code. Where exchange rate differences exist (in cases of an increase / decrease in the value of taxes, fees), upgrades / write-offs not applicable

Allowed with a 5 000 RUB / 80 EUR charge per operation. Possible only if there are available seats on the same reservation code. Where exchange rate differences exist (in cases of an increase / decrease in the value of taxes, fees), upgrades / write-offs not applicable

Allowed with a 7 000 RUB / 110 EUR charge per operation. Possible only if there are available seats on the same reservation code. Where exchange rate differences exist (in cases of an increase / decrease in the value of taxes, fees), upgrades / write-offs not applicable

Allowed without charges. Possible only if there are available seats on the same reservation code. Where exchange rate differences exist (in cases of an increase / decrease in the value of taxes, fees), upgrades / write-offs not applicable

Route change

Prohibited

Prohibited

Prohibited

Prohibited

Upgrade to higher tariff Upgrade4

Prohibited

Prohibited

Prohibited

Prohibited

Downgrade5

Prohibited

Prohibited

Prohibited

Prohibited

Denial of carriage (refund of ticket) except for NO-SHOW

Prohibited. Points, fees and charges are non-refundable.

Points are returned, airport taxes and fees for unused segments are returned to the payment card.

The ticket sale fee is non-refundable.

Prohibited. Points, fees and charges are non-refundable.

Points are returned, airport taxes and fees for unused segments are returned to the payment card.

The ticket sale fee is non-refundable.

Denial of carriage (refund of ticket) in case of NO-SHOW

Prohibited. Points, fees and taxes are non-refundable

Points are returned, airport taxes and fees for unused segments are returned to the payment card.

The ticket sale fee is non-refundable.

Prohibited. Points, fees and taxes are non-refundable

Points are returned, airport taxes and fees for unused segments are returned to the payment card.

The ticket sale fee is non-refundable.

Forced refusal of carriage

Allowed.

Confirmation is required.

Points are returned, fees and taxes are refunded.

Allowed.

Confirmation is required.

Points are returned, fees and taxes are refunded.

Allowed.

Confirmation is required.

Points are returned, fees and taxes are refunded.

Allowed.

Confirmation is required.

Points are returned, fees and taxes are refunded.

Carriage of children

Unaccompanied children are not transported. Children under 2 years old not occupying a separate seat are transported with a discount of 100% for DOMESTIC LINES, 90% for INTERNATIONAL LINES.

Children 2-11 years old — discount 25%

Unaccompanied children are not transported. Children under 2 years old not occupying a separate seat are transported with a discount of 100% for DOMESTIC LINES, 90% for INTERNATIONAL LINES.

Children 2-11 years old — discount 25%

Unaccompanied children are not transported. Children under 2 years old not occupying a separate seat are transported with a discount of 100% for DOMESTIC LINES, 90% for INTERNATIONAL LINES.

Children 2-11 years old — discount 25%

Unaccompanied children are not transported. Children under 2 years old not occupying a separate seat are transported with a discount of 100% for DOMESTIC LINES, 90% for INTERNATIONAL LINES.

Children 2-11 years old — discount 25%

Baggage

Hand luggage, 1 piece weighing not more than 10 kg, size 55*40*23 cm

1 piece of luggage up to 23 kg + hand luggage, 1 piece weighing not more than 10 kg and a size of 55*40*23 cm

1 piece of luggage up to 32 kg + hand luggage, 2 pieces weighing not more than 15 kg and a size of 55*40*23 cm each

2 pieces of luggage up to 32 kg each + hand luggage, 2 pieces weighing not more than 15 kg and a size of 55*40*23 cm each

Business hall

No

No

No

Yes

Business class desk

No

No

Yes

Yes

Combinations with other tariff types

Prohibited with tariffs of other companies and their own spa and alliances

Prohibited with tariffs of other companies and their own spa and alliances

Prohibited with tariffs of other companies and their own spa and alliances

Prohibited with tariffs of other companies and their own spa and alliances

1Open date — the possibility of issuing a ticket on the route without specifying a specific date for the return flight within the validity period of the ticket if there are seats within the paid reservation code;

2Stopover — stop at the transfer point for more than 24 hours (24 hours) within a transfer flight;

3No-show (missed flight without notice) — a situation when a passenger is not on the flight until the end of registration and fails to notify the carrier about cancellation of flight;

4Upgrade — change tariff to a higher level and reservation code with an additional cost on the difference;

5Downgrade — change tariff to a lower level.

Warning! Violation of the sequence of use of flight coupons is not permitted.

Failure to use one of the segments of the route without notifying the Carrier shall result in all subsequent flights being cancelled.

Rules of baggage carriage and associated tariffs can be found in the section “Baggage Carriage Rules” online at s7.ru.