This situation is uneasy for everyone and your safety and health remain our top priorities. We are committed to help each passenger as soon as we can.

On this page, we have gathered all relevant information on entry restrictions, flight cancellations and safety recommendations.

Currently our Contact Center is overloaded with requests and we have to prioritise those who’s flight is scheduled for the next 72 hours. We hope for your understanding and kindly ask to postpone the appeal, if it is not urgent.

We are constantly monitoring the situation. If you don’t see information about cancellation of a flight here, but you have seen the news in the media, come back shortly, we are regularly updating this page.

Citizens of the Russian Federation who are abroad and want to go to the Russian Federation must fill out a special form on the dedicated e-government portal (Registration of Russian citizens who are abroad). Based on these data, the Russian authorities will form the schedule for return to the territory of the Russian Federation in the face of an increasingly difficult epidemiological situation.

Information from the Ministry of Transport for Russians Abroad

How do Russian cities open?

International destinations influenced by COVID-19

S7 Care: what we do for your safety

Refund and change policy

Travel Safety

World Health Organization recommendations

The World Health Organization calls on everyone to monitor their health more closely and to observe the following rules:

  • Treat your hands regularly with an antiseptic or wash them with soap. If there is a virus on the surface of the hands, such treatment will kill him.
  • In public places, keep at least one meter away from people, especially if you notice a cough or something like cold. The virus is transmitted in the smallest drops that occur when a person coughs or sneezes.
  • You touch many surfaces on which the virus may remain, so try to less often touch
  • your face, eyes, nose and mouth.
  • Cover your mouth and nose with a napkin or bend of your elbow when you sneeze or cough — this helps prevent the spread of pathogens. Immediately throw the napkin into the bin with a lid, wash your hands or treat them with an antiseptic with alcohol.
  • If you notice signs of a cold — fever, cough, or difficulty breathing — consult a doctor immediately. Especially if you returned from countries of increased danger: China, Iran, South Korea, Italy, Spain, France and Germany.
  • Follow the news from medical professionals, central and local health authorities and follow their recommendations to protect yourself and others from the virus.
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