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This situation is uneasy for everyone and your safety and health remain our top priorities. We are committed to help each passenger as soon as we can.

On this page, we have gathered all relevant information on entry restrictions, flight cancellations and safety recommendations.

Currently our Contact Center is overloaded with requests and we have to prioritise those who’s flight is scheduled for the next 72 hours. We hope for your understanding and kindly ask to postpone the appeal, if it is not urgent.

We are constantly monitoring the situation. If you don’t see information about cancellation of a flight here, but you have seen the news in the media, come back shortly, we are regularly updating this page.

Refund ticket

If you decide to refuse the trip, you can return the ticket, even if you purchased it at the rate of the Basic group. It doesn’t matter when you made a purchase β€” this year or last, when you were planning to fly to a conference or to rest, you can certificate for the cost of purchased services

If your flight was canceled:

We offer you to issue a certificate for the cost of purchased services, which can be used to pay for S7 Airlines tickets and services within 1 year, including at the sale.

You will not only return your money, but also will remain in the black: in gratitude for your understanding, we will charge a certificate + 10% to the amount of the return. In other cases, the refund will be carried out according to the rules for applying the tariff.

If you just changed plans:

  • for tariffs of the Flexible group:
    We offer you to issue a certificate for the cost of purchased services, which can be used to pay for S7 Airlines tickets and services within 1 year. In gratitude for your understanding, we will cancel all fees for the return.
    In other cases, the return will be carried out according to the rules of the tariff application.
  • for tariffs of the Basic Group:
    We offer you to issue a certificate for the cost purchased services, which can be used to pay for S7 Airlines tickets and services within 1 year, including at the sale.
    You will not only return your money, but also remain in the plus: the fee for returning a certificate will be only 1000 rubles per ticket. In other cases, the refund will be subject to the rules of the tariff application.

Why is returning a certificate convenient?

  • The refund will be issued as quickly as possible.
  • With a certificate you can pay for tickets and services on s7.ru, even if they are subsidized, with a discount on a promotional code or participate in a sale.
  • The certificate is valid for one calendar year from the moment of registration.
  • The certificate can be spent on airline tickets with taxes, extra baggage, places on the plane, special meals, transportation of meals omets.
  • The certificate can be used to pay for tickets for both the certificate holder and other passengers.

Full terms and conditions for issuing the Certificate

Exchange ticket

If you booked flights at Economy Basic or Business Basic fare before March 4, 2020, you can now move your flight to another destination or date in the future.

Choose any S7 Airlines flight for which there are tickets on sale β€” it doesn’t matter what dates and in which direction. The fee for the change will be only 1000 rubles.

Offer period: until April 10, 2020 inclusive.

Travel period: unlimited.

Route: unlimited

We remind you: if the cost of a new ticket is higher, you will need to pay the difference.

To reissue your ticket, fill out the exchange request form below. Please note that the offer is not valid for the exchange in the β€œMy bookings” section.




If you booked your flight at Economy Flex or Business Flex fare you can change it without any fees 40 minutes prior departure of the initial flight.


1The offer is valid for all flight directions, however, please note that it is not possible to exchange a Russian flight for an international flight. But you can replace a ticket, for example to Germany, with a ticket to Sochi.

Forced ticket exchange due to flight cancellation

1. Find a new ticket to the same country or in a different direction, for example, in Russia. Departure of a new flight should be no earlier than 48 hours from the time of application.

2. Fill request for an exchange here: enter the number of your old reservation and ticket, a new route and contact details.

3. Request status can be tracked here.

4. Contact Center will accept your exchange request. If additional information is required, we will contact you later.

Due to the large number of requests, the processing of an application may take up to 48 hours.

Travel Precautions

Aircraft disinfection

S7 Airlines aircraft undergo a thorough disinfection. In between flights, we air the salons, wipe all surfaces. First aid kits were supplemented with masks and gloves.

Air filtration on board

Air in the air passes through the HEPA filtration system, which removes up to 99% of dust and germs from it. The likelihood of infection in an airplane is much lower than in other public transport.

Team briefing

All crews received instructions on how to act if one of the crew or passengers became ill or had symptoms of coronavirus.

Social responsibility

Try to keep a distance with other people β€” at least two meters. Do not create queues at the airport, while boarding a flight and in the cabin.

Useful technology

Check in for a flight on the website or in the mobile application and check the departure time online to avoid crowding.

Personal hygiene

Follow WHO guidelines. Wash your hands and treat them with an alcohol-containing antiseptic. Cover your nose with your elbow when you cough or sneeze.

Directions affected by COVID-19

Updated 26.03.2020, 13:40 MSK

Austria

In accordance with the Ministry of Transport of Russian Federation, from March 16 to May 31, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Austria.

Azerbaijan

The Republic of Azerbaijan is introducing a ban on flights from Novosibirsk to Baku. In view of this, S7 Airlines flights to Azerbaijan scheduled from March 17 to May 31, 2020 have been canceled.

How to have your ticket reissued for an alternative flight

Contact the S7 Airlines Contact Center or have your ticket reissued at our representative office in Azerbaijan (Baku, 16E Richard Sorge St., Tel. +994 12 493-67-74, +994 12 493-99-03) or at S7 Airlines sales offices in other cities of the Russian Federation.

Armenia

S7 Airlines flights between Russia and Armenia are currently operating with some adjustments to flight frequency. Tickets are available for purchase on our website and through airline ticket agents.

Please note current restrictions on entry to Armenia.

By order of the Government of the Republic of Armenia, as of March 16, 2020, citizens of foreign countries (including citizens of the Russian Federation) are not allowed to purchase tickets or travel on S7 Airlines flights from Russia to Armenia.

Citizens of the Republic of Armenia, members of their families (including those who are not citizens of the Republic of Armenia), and individuals registered and residing in Armenia may enter the territory of Armenia.

Additional Information

Bulgaria

In accordance with the Ministry of Transport of Russian Federation, from March 16 to May 22, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Bulgaria.

Vietnam

The authorities of the Socialist Republic of Vietnam have introduced a mandatory 14-day quarantine for all foreign citizens arriving in Vietnam from 18 March 2020 at 17:00 UTC (Coordinated Universal Time).

Quarantined citizens will be kept in isolation in special closed medical facilities for all 14 days.

In view of the above, citizens of the Russian Federation will be denied transportation on S7 Airlines flights to Cam Ranh.

Special flights will be organized to return Russian citizens who are already in Vietnam.

If your flight is on these lists, you do not need to have anything reissued. Arrive at the airport three hours before the time indicated on your ticket.

Reissue a ticket for a charter flight β€” contact the S7 Airlines Contact Center or reissue a ticket at the S7 Airlines sales office

Flights to Russia, carried only Russian citizens:

  • March 31, S7 5784, Kamran β€” Novosibirsk
  • April 6, S7 5784, Kamran β€” Novosibirsk
Germany

In accordance with the Ministry of Transport of Russian Federation, from March 13 to May 31, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Germany.

Greece

According to the decision of the operational headquarters on the prevention of importation and spread of the new coronavirus infection on the territory of Russia, S7 Airlines temporarily cancels all its regular flights from Russia to Greece and back from March 16 to May 31, 2020.

Israel

Based on the decisions of the state bodies of the Russian Federation and Israel on the limitation of air traffic between the countries, S7 Airlines cancels flights on the route Novosibirsk β€” Tel Aviv and back.

Spain

In accordance with the Ministry of Transport of Russian Federation, from March 13 to May 31, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Spain.

Italy

In accordance with the Ministry of Transport of Russian Federation, from March 13 to May 31, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Italy.

Kazakhstan

The Republic of Kazakhstan introduced a state of emergency on March 16, 2020, 8:00am; entry and exit through the state border is limited. In this regard, S7 Airlines flights to all cities of Kazakhstan have been suspended.

Cyprus

In accordance with the Ministry of Transport of Russian Federation, from March 16 to May 31, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Cyprus.

Kyrgyzstan

As ordered by the authorities of the Kyrgyz Republic and starting from March 19th, 2020, foreign citizens and stateless persons are barred from entering Kyrgyzstan. In this regard, S7 Airlines will refuse passengers without Kyrgyz citizenship on flights between Russia and Kyrgyzstan. A similar ban has been imposed on flights to Russia: only Russian nationals will be allowed to board flights departing from Kyrgyzstan.

In the light of these developments, S7 Airlines is canceling all flights between Moscow and Osh, Novosibirsk and Osh until May 1th.

In April, S7 Airlines will continue operating Flights from Novosibirsk to Bishkek and back once a week (subject to change). Please visit our website or an S7 Airlines ticket office if you wish to book a ticket.

This restriction does not extend to:

  • accredited or appointed staff of diplomatic missions or international organizations within Kyrgyzstan, and their family members (with prior notification of their arrival);
  • staff of diplomatic missions of the above foreign countries;
  • members of official delegations;
  • aircraft crews;
  • foreign citizens and stateless persons that are family members of Kyrgyz citizens;
  • permanent residents Kyrgyzstan.
China

By order of the Ministry of Transport of the Russian Federation, from February 1, 2020, Russian and Chinese airlines temporarily suspended regular passenger air transportation, including commercial, from the Russian Federation to the People’s Republic of China and vice versa. 

In this regard, S7 Airlines from February 4 to May 31 inclusive completely stops flights to the cities of China and Hong Kong (China).

UAE

By decision of the Government of the Russian Federation, as of March 20, 2020, a temporary restriction is in place on air traffic between Russia and the United Arab Emirates.

As a result, S7 Airlines has temporarily canceled all regular flights from Novosibirsk to Dubai and return flights on that route as of March 20.

Russia

In accordance with the order of the Government of the Russian Federation dated March 16, 2020, foreign citizens and stateless persons were temporarily banned from entering the Russian Federation from March 18, 2020 until April 30, 2020, inclusive.

The ban does not apply to:

  • Accredited and designated employees of diplomatic missions and consular posts of foreign states in the Russian Federation, as well as members of their families;
  • Employees of international organizations and their missions, other official representative offices of foreign states accredited in the Russian Federation, as well as members of their families;
  • Members of official delegations and persons holding diplomatic, official, and ordinary private visas issued in connection with the death of a close relative;
  • Persons permanently residing in the territory of the Russian Federation;
  • Persons on visa-free transit through airport border crossing points.
Tajikistan

According to the order of the authorities of the Republic of Tajikistan, a temporary ban on flights to Tajikistan was introduced on March 20, 2020.

In this regard, S7 Airlines is calceling all flights between Russia and Tajikistan from March 20 to May 01, 2020.

Thailand

The authorities of the Kingdom of Thailand have imposed restrictions on the entry of foreign citizens, including citizens of Russia.

In this regard, from March 22, S7 Airlines stops the transportation of Russian citizens from Russia to Thailand.

For repatriation of Russian travelers who are already in Thailand, we will continue to operate flights from Bangkok to Vladivostok, Khabarovsk, Irkutsk, Krasnoyarsk, Novosibirsk and from Phuket to Irkutsk and Novosibirsk.

Flight schedule for the return of Russian citizens:

From Phuket

  • 31 March S7 6330 Phuket β€” Irkutsk
  • 12 April S7 5712 Phuket β€” Novosibirsk
  • 17 April S7 5712 Phuket β€” Novosibirsk

From Bangkok

  • 31 March S7 5702 Bangkok β€” Novosibirsk
  • 31 March S7 6332 Bangkok β€” Irkutsk
  • 01 April S7 6262 Bangkok β€” Vladivostok
  • 01 April S7 6406 Bangkok β€” Krasnoyarsk
  • 02 April S7 5702 Bangkok β€” Novosibirsk
  • 02 April S7 5704 Bangkok β€” Novosibirsk
  • 02 April S7 6332 Bangkok β€” Irkutsk
  • 03 April S7 5702 Bangkok β€” Novosibirsk
  • 04 April S7 6332 Bangkok β€” Irkutsk
  • 04 April S7 6262 Bangkok β€” Vladivostok
  • 05 April S7 5702 Bangkok β€” Novosibirsk
  • 06 April S7 5702 Bangkok β€” Novosibirsk
  • 07 April S7 5702 Bangkok β€” Novosibirsk
  • 08 April S7 6262 Bangkok β€” Vladivostok
  • 09 April S7 5702 Bangkok β€” Novosibirsk
  • 09 April S7 6332 Bangkok β€” Irkutsk
  • 10 April S7 5702 Bangkok β€” Novosibirsk
  • 11 April S7 6262 Bangkok β€” Vladivostok
  • 12 April S7 5702 Bangkok β€” Novosibirsk
  • 13 April S7 5702 Bangkok β€” Novosibirsk
  • 14 April S7 5702 Bangkok β€” Novosibirsk
  • 15 April S7 6262 Bangkok β€” Vladivostok
  • 16 April S7 5702 Bangkok β€” Novosibirsk

There may be changes in the flight schedule; please follow the updates on our website.

Turkmenistan

According to the authorities of Turkmenistan, flights of foreign airlines to Ashgabat were suspended. S7 Airlines cancels all flights on the route Moscow β€” Ashgabat and Ashgabat β€” Moscow with a flight until June 6, 2020.

Turkey

The authorities of the Russian Federation have introduced a ban on regular transport to Turkey.

For the transportation of Russian travelers located in Turkey, we will continue to carry out charter flights from Antalya to Moscow.

Flight schedule for the return of Russian citizens:

  • March 29, S7 3742, Antalya β€” Moscow
  • March 31, S7 3742, Antalya β€” Moscow

If your flight is not listed, you do not need to reissue anything. Come to the airport three hours before the time indicated on the ticket.

If you have a ticket for a flight from Antalya that is not listed, you can reissue it for a flight on a different date. To do this, contact the S7 Airlines Contact Center or renew it at the S7 Airlines sales office.

Uzbekistan

According to the decision of the Government of the Republic of Uzbekistan from March 16, 2020 all air traffic is suspended. In this regard, S7 Airlines flights to all cities in Uzbekistan scheduled from March 16 to April 30, 2020 have been temporarily canceled.

France

In accordance with the Ministry of Transport of Russian Federation, from March 13 to May 31, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to France.

Croatia

According to the decision of the operational headquarters on the prevention of importation and spread of the new coronavirus infection on the territory of Russia, S7 Airlines temporarily cancels all its regular flights from Russia to Croati and back from March 16 to May 31, 2020.

Montenegro

According to the decision by the authorities of Montenegro, a ban on all international passenger traffic has been introduced to prevent the spread of coronavirus.

In light of this, starting from March 17, 2020, S7 Airlines is canceling regular flights with the Moscow–Tivat itinerary and back.


Czech Republic

In accordance with the Ministry of Transport of Russian Federation, from March 16 to May 31, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Czech Republic.

South Korea

Based on the order of the Ministry of Transport of the Russian Federation, from March 1, 2020, Russian airlines have temporarily suspended regular passenger air transportation, including commercial transportation, from the Russian Federation to South Korea and vice versa. In light of this, from April 1 to April 26 (inclusive), S7 Airlines must temporarily suspend regular flights to Seoul.


Japan

The authorities of the Russian Federation have imposed a ban on regular transportation to Japan.

As a consequence, on March 23 S7 Airlines is going to stop the transportation of Russian citizens from Russia to Japan.

To bring back Russian travelers who are already on the territory of Japan, we will continue operating charter flights from Tokyo to Vladivostok.

The flight schedule for the return of Russian citizens:

rom Narita Airport:

Daily from March 23 to March 29 (inclusive), S7 6282 flight

From Haneda Airport:

Daily from March 29 to April 09 (inclusive), S7 6290 flight

There may be changes in the flight schedule; please follow the updates on our website.

Passengers of canceled flights from Tokyo to Khabarovsk, from Tokyo to Novosibirsk, and from Osaka to Vladivostok should get in touch with the S7 Contact Center or the representative office of S7 Airlines to have their tickets reissued for charter flights.

Only citizens of the Russian Federation will be accepted for transportation on flights from Japan.

Travel Safety

World Health Organization recommendations

The World Health Organization calls on everyone to monitor their health more closely and to observe the following rules:

  • Treat your hands regularly with an antiseptic or wash them with soap. If there is a virus on the surface of the hands, such treatment will kill him.
  • In public places, keep at least one meter away from people, especially if you notice a cough or something like cold. The virus is transmitted in the smallest drops that occur when a person coughs or sneezes.
  • You touch many surfaces on which the virus may remain, so try to less often touch
  • your face, eyes, nose and mouth.
  • Cover your mouth and nose with a napkin or bend of your elbow when you sneeze or cough β€” this helps prevent the spread of pathogens. Immediately throw the napkin into the bin with a lid, wash your hands or treat them with an antiseptic with alcohol.
  • If you notice signs of a cold β€” fever, cough, or difficulty breathing β€” consult a doctor immediately. Especially if you returned from countries of increased danger: China, Iran, South Korea, Italy, Spain, France and Germany.
  • Follow the news from medical professionals, central and local health authorities and follow their recommendations to protect yourself and others from the virus.

You can make most of changes to your reservation online yourself. Find out the status of the flight, exchange or return the ticket in the β€œMy bookings” section.

If your flight is canceled, we will contact you. Please make sure you provide correct phone number and email in the reservation. Especially if you bought a ticket not on s7.ru or in the S7 Airlines application. You can check and change this information in β€œMy bookings” section.

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