Latest travel updates

In accordance with the Ministry of Transport of Russian Federation, from March 13 to May 31, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Italy, Spain, France and Germany.

You can return home with charter flights specified below. Please note: these lists differ for Russians and citizens of other countries. We will reissue foreign citizens only for flights from Russia, Russian citizens — only for flights to Russia.

If you find your flight in these lists, no need to exchange the ticket. Just arrive at the airport at least three hours before departure.

If you didn’t find your flight there, you can:

1. Reissue a ticket for a charter flight

Contact the S7 Airlines Contact Center or reissue a ticket at the S7 Airlines sales office.

2. Get a full refund

• If you purchased a ticket on s7.ru, in our app or through the S7 Airlines Contact Center, make a refund in “Manage My Booking” section.
• If you made a booking at some travel agency or somewhere on the internet (except s7.ru) or at the ticket offices, please require the ticket refund at the place of purchase.

3. Exchange your ticket for another S7 Airlines flight

You won’t be charged if you were going to fly between March 10 and May 31, 2020, and you would like to depart later. You can exchange your ticket even with Economy Basic or Business basic fares.

Also, you don’t need to fly to Europe if you don’t want to. There is an option to reissue your ticket on another destination: within Russia, for example. Then you will have to pay only the difference in cost between an old ticket and a new one.

Terms of Exchange:

• If you planned to fly from March 10 to May 31, 2020.
• If your flight has not yet taken place. We recommend to apply for a change as soon as possible, at least 48 hours before the departure.

Change your ticket with no extra cost

If your new departure date is no later than Sunday 31 May 2020, or you are planning to travel to the same destination or to another city in Europe.

Pay only the difference between the old and the new ticket

If you want to fly to Europe after May 31 or not to fly there at all and get a ticket to another direction of S7 Airlines.

How to exchange the ticket:

1. Find a new ticket to the same country or in a different direction, for example, in Russia. Departure of a new flight should be no earlier than 48 hours from the time of application.

2. Fill request for an exchange here: enter the number of your old reservation and ticket, a new route and contact details.

3. Request status can be tracked here.

4. Contact Center will accept your exchange request. If additional information is required, we will contact you later.

Due to the large number of requests, the processing of an application may take up to 48 hours.

On March 18, S7 Airlines will organize an additional charter flight on the Alicante — Moscow route.

To reissue your ticket for this charter flight, contact the S7 Airlines Contact Center or reissue a ticket at the S7 Airlines sales office.

In accordance with the Ministry of Transport of Russian Federation, from March 16 to May 31, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Austria, Bulgaria, Czech Republic and Cyprus.

You can return home with charter flights specified below. Please note: these lists differ for Russians and citizens of other countries. We will reissue foreign citizens only for flights from Russia, Russian citizens — only for flights to Russia.

If you find your flight in these lists, no need to exchange the ticket. Just arrive at the airport at least three hours before departure.

If you didn’t find your flight there, you can:

1. Reissue a ticket for a charter flight

Contact the S7 Airlines Contact Center or reissue a ticket at the S7 Airlines sales office.

2. Get a full refund

• March If you purchased a ticket on s7.ru, in our app or through the S7 Airlines Contact Center, make a refund in “Manage My Booking” section.
• March If you made a booking at some travel agency or somewhere on the internet (except s7.ru) or at the ticket offices, please require the ticket refund at the place of purchase.

3. Exchange your ticket for another S7 Airlines flight

You won’t be charged if you were going to fly between March 10 and May 31, 2020, and you would like to depart later. You can exchange your ticket even with Economy Basic or Business basic fares.

Also, you don’t need to fly to Europe if you don’t want to. There is an option to reissue your ticket on another destination: within Russia, for example. Then you will have to pay only the difference in cost between an old ticket and a new one.

Terms of Exchange:

• March If you planned to fly from March 10 to May 31, 2020.
• March If your flight has not yet taken place. We recommend to apply for a change as soon as possible, at least 48 hours before the departure.

Change your ticket with no extra cost

If your new departure date is no later than Sunday 31 May 2020, or you are planning to travel to the same destination or to another city in Europe.

Pay only the difference between the old and the new ticket

If you want to fly to Europe after May 31 or not to fly there at all and get a ticket to another direction of S7 Airlines.

How to exchange the ticket:

1. Find a new ticket to the same country or in a different direction, for example, in Russia. Departure of a new flight should be no earlier than 48 hours from the time of application.

2. Fill request for an exchange here: enter the number of your old reservation and ticket, a new route and contact details.

3. Request status can be tracked here.

4. Contact Center will accept your exchange request. If additional information is required, we will contact you later.

Due to the large number of requests, the processing of an application may take up to 48 hours.

1. Find a new ticket to the same country or in a different direction, for example, in Russia. Departure of a new flight should be no earlier than 48 hours from the time of application.

2. Fill request for an exchange here: enter the number of your old reservation and ticket, a new route and contact details.

3. Request status can be tracked here.

4. Contact Center will accept your exchange request. If additional information is required, we will contact you later.

Due to the large number of requests, the processing of an application may take up to 48 hours.

The promotion is valid for tickets purchased from March 5 to April 10

We understand how difficult it is to plan trips now. To make preparations for the long-awaited trips as joyful before, we introduce changes: now you can return even non-refundable tickets!

Book from March 5 till April 10, 2020 and feel free to change your plans if necessary: tickets refund fe 40 minutes prior departure will be only 1,000 rubles.¹

Booking Period: from March 5, 2020 till April 10, 2020 inclusive.

Travel Period: Unlimited

Which tickets does this apply to?

• All flights booked at “Economy Basic” and “Business Basic” tariffs or at “Economy Flexible” tariffs and subsidized tariffs.
• Own flights and joint flights with partners.
• Domestic or international flights.

Taxes and fees can also be refunded if at least 40 minutes are left before your flight departure.²

Are there any exceptions?

Yes, other conditions apply if your ticket is issued:

• At the “Business Flexible” tariff — this tickets are refundable at no cost 40 minutes prior departure.
• In group bookings or by block agreement. The return of these tickets is subject to the rules of specific agreements.
• Award tickets booked for miles. In this case, the standard return rules apply.

Is it possible to return a ticket if it is less than 40 minutes before departure?

Yes, but in this case the standard rules for applying tariffs apply: according to the Economy Basic and Business Basic tariffs, refunds less than 40 minutes before departure are not available, and according to the Economy Flexible tariff it is allowed with a fine. More details

¹The ticket refund fee is charged in the currency of the country in which the ticket is refunded at the exchange rate on the day the ticket is refunded. Tickets purchased with the Business Flexible fare can be returned without a fee 40 minutes before departure.

²Except for the service fee for issuing a ticket that is non-refundable. When buying on s7.ru, it is 100 rubles per segment. More details

The latest news on the Thai government’s decision to temporarily suspend the issuance of visas on arrival (VoA) for citizens of 18 countries DOES NOT AFFECT RUSSIAN PASSPORT OWNERS. Russians can still visit Thailand for 30 days without a visa.

We inform you that in accordance with a bilateral agreement between the Russian Federation and the Kingdom of Thailand dated December 13, 2005, holders of Russian passports are allowed to enter the Kingdom of Thailand and stay there without a visa for up to 30 (thirty) days in accordance with the terms of the bilateral agreement.

Citizens of the rest of the countries on this list (Bulgaria, Bhutan, China (including Taiwan), Cyprus, Ethiopia, Fiji, Georgia, India, Kazakhstan, Malta, Mexico, Nauru, Papua New Guinea, Romania, Saudi Arabia, Uzbekistan and Vanuatu) must apply for a visa in advance of your planned trip to the Embassy or Consulate.

By order of the Ministry of Transport of the Russian Federation, from February 1, 2020, Russian and Chinese airlines temporarily suspended regular passenger air transportation, including commercial, from the Russian Federation to the People’s Republic of China and vice versa. 

In this regard, S7 Airlines from February 4 to April 23 inclusive completely stops flights to the cities of China and Hong Kong (China).

We offer passengers several options:

• to get a refund of the full price of the ticket
• to exchange tickets with departure from Beijing, Urumqi, Guangzhou, Shanghai, Hong Kong for flights with departure from Tokyo, Osaka, Bangkok, Phuket, Cam Ranh, if it’s available.
• to exchange tickets for Aeroflot flights from the airports of Beijing, Shanghai, Guangzhou to the destination with a transfer in Moscow if it's available.

Both options of tickets exchange are available for Russian citizens only.

To arrange an involuntary refund of airfare:

• if you bought a ticket on the s7.ru website, in the S7 Airlines application or in the Contact Center, you can make a request for a refund yourself on the s7.ru website in the My Reservations section ;
• if you have issued tickets through a travel agency, on the Internet (but not on the website www.s7.ru) or at ticket offices, you need to apply for a refund at the place of ticket purchase .

To exchange tickets, including flights of Aeroflot Airlines, contact the S7 Airlines contact center.

More detailed information can be obtained by calling the S7 Airlines contact center 8 800 700-07-07 (for free calls within Russia) or by calling +7 495 777-99-99

By order of the Ministry of Transport of the Russian Federation, from, March 1, 2020, Russian airlines temporarily suspended regular passenger air transportation, including commercial, from the Russian Federation to South Korea and in the opposite direction.

In this regard, S7 Airlines from, March 1 to, March 31, 2020 was forced to temporarily suspend regular flights to Seoul.

Charter flights will be arranged for the return of travelers. The airline will reissue for flights from Russia to Seoul only foreign citizens, for flights from Seoul — only citizens of Russia and the countries of the Eurasian Economic Union.

Passengers holding tickets for the flights listed below who satisfy the citizenship conditions mentioned above will be accepted for transportation on flights without having to reissue their tickets. No additional actions or confirmations are needed for the flight.

If the list of flights does not contain a flight for your date, you can choose a flight with another departure date, if seats are available. To re-book, you need to contact our Contact Center.

Flights from the Russian Federation to Seoul, only foreign citizens are accepted for transportation (Russian citizens are not accepted for transportation):

• S7 6273, March 1, Vladivostok—Seoul
• S7 6271, March 2, Vladivostok—Seoul
• S7 6271, March 3, Vladivostok—Seoul
• S7 6271, March 4, Vladivostok—Seoul
• S7 6271, March 5, Vladivostok—Seoul
• S7 6273, March 6, Vladivostok—Seoul
• S7 6273, March 8, Vladivostok—Seoul
• S7 6271, March 10, Vladivostok—Seoul
• S7 6273, March 13, Vladivostok—Seoul
• S7 6273, March 15, Vladivostok—Seoul
• S7 6271, March 17, Vladivostok—Seoul
• S7 6303, March 1, Irkutsk—Seoul
• S7 6303, March 8, Irkutsk—Seoul
• S7 6301, March 10, Irkutsk—Seoul
• S7 5791, March 3, Novosibirsk—Seoul
• S7 5793, March 5, Novosibirsk—Seoul
• S7 5791, March 10, Novosibirsk—Seoul

Flights from Seoul to Russia, only citizens of Russia and the countries of the Eurasian Economic Union are accepted for transportation:

• S7 6274, March 1, Seoul—Vladivostok
• S7 6272, March 2, Seoul—Vladivostok
• S7 6272, March 3, Seoul—Vladivostok
• S7 6272, March 4, Seoul—Vladivostok
• S7 6272, March 5, Seoul—Vladivostok
• S7 6274, March 6, Seoul—Vladivostok
• S7 6274, March 8, Seoul—Vladivostok
• S7 6272, March 10, Seoul—Vladivostok
• S7 6274, March 13, Seoul—Vladivostok
• S7 6274, March 15, Seoul—Vladivostok
• S7 6272, March 17, Seoul—Vladivostok
• S7 6304, March 1, Seoul—Irkutsk
• S7 6304, March 8, Seoul—Irkutsk
• S7 6302, March 10, Seoul—Irkutsk
• S7 5792, March 3, Seoul—Novosibirsk
• S7 5794, March 5, Seoul—Novosibirsk
• S7 5792, March 10, Seoul—Novosibirsk

We also offer passengers a choice of:

• receive a refund of the full cost of the ticket;
• exchange airline tickets departing from Seoul for S7 Airlines flights departing from Tokyo, Osaka, Bangkok, Phuket, Kamrani, subject to availability.

Passengers who are citizens of the Russian Federation or another country of the Eurasian Economic Union can get full refund of the cancelled tickets.

To apply for a forced refund of airfare:

• If you bought a ticket on the s7.ru website, in the S7 Airlines application or in the Contact Center, you can make a request for a refund yourself on the s7.ru website in the My Reservations section.
• If you have issued tickets through a travel agency, on the Internet (but not on the website www.s7.ru) or at ticket offices, you must submit a refund request at the place of purchase of the ticket.

To exchange tickets, contact the S7 Airlines contact center.

More detailed information can be obtained by calling the S7 Airlines contact center 8 800 700-07-07 (for free calls within Russia) or by calling +7 495 777-99-99

According to the authorities of the Republic of Kazakhstan, from March 7, 2020, citizens of the countries indicated below and passengers who have visited these countries in the last 30 days are prohibited from issuing tickets or flying S7 Airlines flights from Russia to Kazakhstan:

• The People’s Republic of China (including Hong Kong, Macau, Taiwan);
• Islamic Republic of Iran;
• Republic of South Korea;
• Japan
• Italy
• Germany;
• France;
• Spain.

Exceptions:

• Citizens of Kazakhstan;
• Members of official and government delegations;
• Holders of official and diplomatic passports;
• Crew members and airline pilots.

Entering Kazakhstan of Russian citizens from 00:01 hours on March 16, 2020 is possible only with a foreign passport.

According to the decision of the operational headquarters on the prevention of importation and spread of the new coronavirus infection on the territory of Russia, S7 Airlines temporarily cancels all its regular flights from Russia to Croatia, Greece and back from March 16 to May 31, 2020.

If you have previously purchased tickets for S7 Airlines flights to these destinations, you can:

1. Get a full refund

• If you purchased a ticket on s7.ru, in our app or through the S7 Airlines Contact Center, make a refund in “Manage My Booking” section.
• If you made a booking at some travel agency or somewhere on the internet (except s7.ru) or at the ticket offices, please require the ticket refund at the place of purchase.

2. Exchange your ticket for another S7 Airlines flight.

You can refuse a flight to Europe and change the tickets without restrictions: to the dates after the 31st May 2020 or to any other destination, e.g. within Russia. Then you will have to pay only the difference in cost between an old ticket and a new one.

How to exchange the ticket:

1. Find a new ticket to the same country or in a different direction, for example, in Russia. Departure of a new flight should be no earlier than 48 hours from the time of application.

2. Fill request for an exchange here: enter the number of your old reservation and ticket, a new route and contact details.

3. Request status can be tracked here.

4. Contact Center will accept your exchange request. If additional information is required, we will contact you later.

Due to the large number of requests, the processing of an application may take up to 48 hours.

According to the decision of the Government of the Republic of Uzbekistan from March 16, 2020 all air traffic is suspended. In this regard, S7 Airlines flights to all cities in Uzbekistan scheduled from March 16 to April 30, 2020 have been temporarily canceled.

Citizens of Russia and citizens of Uzbekistan will be able to return home on charter flights listed below. Please note that the lists for Russian citizens and those of other countries are different. We will reissue tickets for citizens of Uzbekistan only for flights from the Russian Federation, and for Russian citizens—only for flights to the Russian Federation.

If your flight is on these lists, you do not need to have anything reissued. Arrive at the airport three hours before the time indicated on your ticket.

If you didn’t find your flight there, you can:

1. Reissue a ticket for a charter flight

Contact the S7 Airlines Contact Center or reissue a ticket at the S7 Airlines sales office.

2. Get a full refund

• If you purchased a ticket on s7.ru, in our app or through the S7 Airlines Contact Center, make a refund in “Manage My Booking” section.
• If you made a booking at some travel agency or somewhere on the internet (except s7.ru) or at the ticket offices, please require the ticket refund at the place of purchase.

According to the authorities of the Republic of Kyrgyzstan, from March 4, 2020, citizens of the countries indicated below and foreign citizens who have visited these countries in the last 20 days are prohibited from issuing tickets and flying S7 Airlines flights from Russia to Kyrgyzstan:

• Republic of China
• Islamic Republic of Iran;
• Republic of South Korea;
• Republic of Italy;
• Japan.

Exceptions:

• Citizens of the Republic of Kyrgyzstan;
• Employees of diplomatic missions of the above foreign states;
• Members of official delegations, in agreement with the Vice Prime Minister of the Republic of Kyrgyzstan;
• Employees of international organizations accredited in the Republic of Kyrgyzstan.

If you bought a ticket before March 5, 2020 for flights departing from March 4 to March 31, 2020 and are a citizen of the above countries or have visited these countries in the last 20 days, you can return the full price of the ticket.

How to make a refund?

If you bought a ticket on the s7.ru website, in the application or in the S7 Airlines Contact Center, do it yourself in the “Manage My Booking” section.

If you made a reservation at a travel agency, on the Internet (but not on the website www.s7.ru) or at ticket offices, apply for a refund where you bought the ticket.

According to the authorities of Turkmenistan, flights of foreign airlines to Ashgabat were suspended until March 31, 2020. S7 Airlines cancels all flights on the route Moscow — Ashgabat and Ashgabat — Moscow with a flight until March 31, 2020.

How to make a refund?

If you bought a ticket on the s7.ru website, in the application or in the S7 Airlines Contact Center, do it yourself in the “Manage My Booking” section.

If you made a reservation at a travel agency, on the Internet (but not on the website www.s7.ru) or at ticket offices, apply for a refund where you bought the ticket.

The World Health Organization calls on everyone to monitor their health more closely and to observe the following rules:

• Treat your hands regularly with an antiseptic or wash them with soap. If there is a virus on the surface of the hands, such treatment will kill him.
• In public places, keep at least one meter away from people, especially if you notice a cough or something like cold. The virus is transmitted in the smallest drops that occur when a person coughs or sneezes.
• You touch many surfaces on which the virus may remain, so try to less often touch
• your face, eyes, nose and mouth.
• Cover your mouth and nose with a napkin or bend of your elbow when you sneeze or cough - this helps prevent the spread of pathogens. Immediately throw the napkin into the bin with a lid, wash your hands or treat them with an antiseptic with alcohol.
• If you notice signs of a cold - fever, cough, or difficulty breathing - consult a doctor immediately. Especially if you returned from countries of increased danger: China, Iran, South Korea, Italy, Spain, France and Germany.
• Follow the news from medical professionals, central and local health authorities and follow their recommendations to protect yourself and others from the virus.