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This situation is uneasy for everyone and your safety and health remain our top priorities. We are committed to help each passenger as soon as we can.

On this page, we have gathered all relevant information on entry restrictions, flight cancellations and safety recommendations.

Currently our Contact Center is overloaded with requests and we have to prioritise those who’s flight is scheduled for the next 72 hours. We hope for your understanding and kindly ask to postpone the appeal, if it is not urgent.

We are constantly monitoring the situation. If you don’t see information about cancellation of a flight here, but you have seen the news in the media, come back shortly, we are regularly updating this page.

Citizens of the Russian Federation who are abroad and want to go to the Russian Federation must fill out a special form on the dedicated e-government portal (Registration of Russian citizens who are abroad). Based on these data, the Russian authorities will form the schedule for return to the territory of the Russian Federation in the face of an increasingly difficult epidemiological situation.

Exchange the tickets purchased not on s7.ru for a voucher. You can spend it on a new trip or the S7 Airlines services within one year. Check the full terms & conditions here.

Information from the Ministry of Transport for Russians Abroad

Refund ticket

If you decide to refuse the trip, you can return the ticket, even if you purchased it at the rate of the Basic group. It doesn’t matter when you made a purchase — this year or last, when you were planning to fly to a conference or to rest, you can certificate for the cost of purchased services.

If your flight was canceled:

We offer you to issue a certificate for the cost of purchased services, which can be used to pay for S7 Airlines tickets and services within 1 year, including at the sale.

You will not only return your money, but also will remain in the black: in gratitude for your understanding, we will charge a certificate + 10% to the amount of the return. In other cases, the refund will be carried out according to the rules for applying the tariff.

If you just changed plans:

  • for tariffs of the Flexible group:
    We offer you to issue a certificate for the cost of purchased services, which can be used to pay for S7 Airlines tickets and services within 1 year. In gratitude for your understanding, we will cancel all fees for the return.
    In other cases, the return will be carried out according to the rules of the tariff application.
  • for tariffs of the Basic Group:
    We offer you to issue a certificate for the cost purchased services, which can be used to pay for S7 Airlines tickets and services within 1 year, including at the sale.
    You will not only return your money, but also remain in the plus: the fee for returning a certificate will be only 1000 rubles per ticket. In other cases, the refund will be subject to the rules of the tariff application.

Why is returning a certificate convenient?

  • With a certificate you can pay for tickets and services on s7.ru, even if they are subsidized, with a discount on a promotional code or participate in a sale.
  • The certificate is valid for one calendar year from the moment of registration.
  • The certificate can be spent on airline tickets with taxes, extra baggage, places on the plane, special meals, transportation of meals omets.
  • The certificate can be used to pay for tickets for both the certificate holder and other passengers.

Full terms and conditions for issuing the Certificate

Exchange ticket

If you booked flights at Economy Basic or Business Basic fare, you can now move your flight to another destination1 or date in the future.

Choose any S7 Airlines flight for which there are tickets on sale — it doesn’t matter what dates and in which direction. The fee for the change will be only 1000 rubles2.

Travel period: unlimited.

Route: unlimited

We remind you: if the cost of a new ticket is higher, you will need to pay the difference.

Fill out the exchange request form below.



If you booked your flight at Economy Flex or Business Flex fare you can change it without any fees 40 minutes prior departure of the initial flight.


1The offer is valid for all flight directions, however, please note that it is not possible to exchange a Russian flight for an international flight. But you can replace a ticket, for example to Germany, with a ticket to Sochi.

2For international flights we will charge 15 euro. For tickets with the Economy Basic fare issued before April 2: transaction fee — 3,000 rubles for flights in Russia, 60 euros for international flights. For tickets with the Business Basic fare issued before April 11: transaction fee — 5,000 rubles for flights across Russia, 80 euros for international flights.

Forced ticket exchange due to flight cancellation

1. Find a new ticket to the same country or in a different direction, for example, in Russia. Departure of a new flight should be no earlier than 48 hours from the time of application.

2. Fill request for an exchange here: enter the number of your old reservation and ticket, a new route and contact details.

3. Request status can be tracked here.

4. Contact Center will accept your exchange request. If additional information is required, we will contact you later.

Due to the large number of requests, the processing of an application may take up to 48 hours.

Refund of the tickets purchased in travel agencies or ticket offices

You can get a full refund in the form of a voucher. Its nominal value will be the same as the sum of all tickets that you have not used. To make a refund please reach the company where you had made the booking. 

If you make an involuntary refund, you will get a voucher for the sum of all tickets that you have not used. And 10% in addition

Tickets refund terms and conditions

  • With “Economy Basic” and “Business Basic” fares the voucher value will include the ticket price net of the service fee of 1,000 rubles. 
  • If you chose “Economy Flex” or “Business Flex” fare while ticket purchase, you will get a voucher based on the value of your ticket including the taxes. No additional charges implied.  

If you want to make a refund later than 40 minutes prior to departure the voucher value will be calculated according to the fare rules on the date of purchase. 

You can spend the voucher on the S7 Airlines tickets or services. The voucher is valid within one year from the date of issue. 


We do everything for your safety

Airport Security

At the airport, in check-in area, you will find mobile sanitizers. Before racks marked with guides Try not to violate it and observe the recommended safe distance of one and a half meters.

Aircraft disinfection

S7 Airlines aircraft undergo a thorough disinfection. In between flights, we air the salons, wipe all surfaces. First aid kits were supplemented with masks and gloves, passengers are given disinfectant wipes.

Air filtration on board

Air in the air passes through the HEPA filtration system, which removes up to 99% of dust and germs from it. The likelihood of infection in an airplane is much lower than in other public transport.

Team training

Cabin crew in the cabin wear masks and gloves. All crews received instructions on how to act if one of the crew or passengers became ill or had symptoms of coronavirus.

Safe seating

During check-in, we maintain a safe distance between passengers and seat everyone in a row. There will always be one empty seat between you and the other person in the cabin.

Precautions for everyone

Social responsibility

Try to keep a distance with other people - at least one and a half meters. If the airport has markings, stick to it. Do not create queues at the airport, while boarding a flight and in the cabin.

Useful technology

Check in for a flight on the website or in the mobile application so as not to queue at the check-in desks at the airport. Check your departure time online to avoid crowding.

Personal hygiene

Follow WHO guidelines. Wash your hands and treat them with an alcohol-containing antiseptic. Cover your nose with your elbow when you cough or sneeze.

Directions affected by COVID-19

Russia

Please note that in some regions of the Russian Federation the authorities imposed mandatory 14-day isolation and medical supervision of passengers arriving from other cities. The list of regions is constantly being updated, therefore we recommend checking it in the territorial bodies of Rospotrebnadzor before traveling.

In accordance with the order of the Government of the Russian Federation dated March 16, 2020, foreign citizens and stateless persons were temporarily banned from entering the Russian Federation from March 18, 2020 until April 30, 2020, inclusive.

The ban does not apply to:

  • Accredited and designated employees of diplomatic missions and consular posts of foreign states in the Russian Federation, as well as members of their families;
  • Employees of international organizations and their missions, other official representative offices of foreign states accredited in the Russian Federation, as well as members of their families;
  • Members of official delegations and persons holding diplomatic, official, and ordinary private visas issued in connection with the death of a close relative;
  • Persons permanently residing in the territory of the Russian Federation;
  • Persons on visa-free transit through airport border crossing points.
Austria

In accordance with the Ministry of Transport of Russian Federation, from March 16, 2020, S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Austria.

Azerbaijan

The Republic of Azerbaijan is introducing a ban on flights from Novosibirsk to Baku. In view of this, S7 Airlines flights to Azerbaijan scheduled from March 17 to July 9, 2020 have been canceled.

Armenia

Due to the restrictions on international flights imposed by the Government of the Russian Federation, we have to cancel the transportation of passengers from Yerevan to Moscow from March 31 to June 19, 2020.

Bulgaria

In accordance with the Ministry of Transport of Russian Federation, from March 16 to May 22 to July 17, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Bulgaria.

Vietnam

By decision of the operational headquarters to prevent the importation and spread of new coronavirus infection in Russia, S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Vietnam and vice versa.

Germany

In accordance with the Ministry of Transport of Russian Federation, from March 13 to July 23, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Germany.

Greece

According to the decision of the operational headquarters on the prevention of importation and spread of the new coronavirus infection on the territory of Russia, S7 Airlines temporarily cancels all its regular flights from Russia to Greece and back from March 16 to July 17, 2020.

Israel

Based on the decisions of the state bodies of the Russian Federation and Israel on the limitation of air traffic between the countries, S7 Airlines cancels flights on the route Novosibirsk — Tel Aviv and back.

Iceland

Based on the decision of state authorities of the Russian Federation to restrict international air traffic, S7 Airlines cancels the flights Moscow — Reykjavik and back until July 17.

Spain

In accordance with the Ministry of Transport of Russian Federation, from March 13 to July 23, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Spain.

Italy

In accordance with the Ministry of Transport of Russian Federation, from March 13 to July 23, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Italy.

Kazakhstan

The authorities of the Russian Federation imposed a ban on international flights. In this regard, S7 Airlines temporarily suspends flights to Kazakhstan until June 30.

Cyprus

In accordance with the Ministry of Transport of Russian Federation, from March 16 to July 17, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Cyprus.

Kyrgyzstan

Due to the restrictions on international flights imposed by the Russian government, we have to suspend flights to Kyrgyzstan until June 30.

China

By order of the Ministry of Transport of the Russian Federation, from February 1, 2020, Russian and Chinese airlines temporarily suspended regular passenger air transportation, including commercial, from the Russian Federation to the People’s Republic of China and vice versa.

In this regard, S7 Airlines from February 4 to July 14 inclusive completely stops flights to the cities of China and Hong Kong (China).

UAE

By decision of the Government of the Russian Federation, as of March 20, 2020, a temporary restriction is in place on air traffic between Russia and the United Arab Emirates.

As a result, S7 Airlines has temporarily canceled all regular flights from Novosibirsk to Dubai and return flights on that route as of March 20.

Tajikistan

According to the order of the authorities of the Republic of Tajikistan, a temporary ban on flights to Tajikistan was introduced on March 20, 2020.

In this regard, S7 Airlines is calceling all flights between Russia and Tajikistan from March 20 to June 30, 2020.

Thailand

The authorities of the Kingdom of Thailand have imposed restrictions on the entry of foreign citizens, including citizens of Russia.

In this regard, from March 22, S7 Airlines stops the transportation of Russian citizens from Russia to Thailand.

Turkmenistan

According to the authorities of Turkmenistan, flights of foreign airlines to Ashgabat were suspended. S7 Airlines cancels all flights on the route Moscow — Ashgabat and Ashgabat — Moscow with a flight until July 11, 2020.

Turkey

The authorities of the Russian Federation imposed a ban on international flights. In this regard, S7 Airlines temporarily suspends flights to Turkey until July 17.

Uzbekistan

According to the decision of the Government of the Republic of Uzbekistan from March 16, 2020 all air traffic is suspended. In this regard, S7 Airlines flights to all cities in Uzbekistan scheduled from March 16 to June 30, 2020 have been temporarily canceled.

France

In accordance with the Ministry of Transport of Russian Federation, from March 13 to July 23, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to France.

Croatia

According to the decision of the operational headquarters on the prevention of importation and spread of the new coronavirus infection on the territory of Russia, S7 Airlines temporarily cancels all its regular flights from Russia to Croati and back from March 16 to July 17, 2020.

Montenegro

According to the decision by the authorities of Montenegro, a ban on all international passenger traffic has been introduced to prevent the spread of coronavirus.

In light of this, starting from March 17 to July 17, 2020, S7 Airlines is canceling regular flights with the Moscow–Tivat itinerary and back.


Czech Republic

In accordance with the Ministry of Transport of Russian Federation, from March 16 to July 23, 2020 S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Czech Republic.

South Korea

Based on the order of the Ministry of Transport of the Russian Federation, from March 1, 2020, Russian airlines have temporarily suspended regular passenger air transportation, including commercial transportation, from the Russian Federation to South Korea and vice versa. In light of this, from April 1 to July 16 (inclusive), S7 Airlines must temporarily suspend regular flights to Seoul.


Japan

By decision of the operational headquarters to prevent the importation and spread of new coronavirus infection in Russia from March 16 to July 18 (inclusive) 2020, S7 Airlines temporarily cancels all its regular scheduled flights from Russia to Japan and vice versa.

Travel Safety

World Health Organization recommendations

The World Health Organization calls on everyone to monitor their health more closely and to observe the following rules:

  • Treat your hands regularly with an antiseptic or wash them with soap. If there is a virus on the surface of the hands, such treatment will kill him.
  • In public places, keep at least one meter away from people, especially if you notice a cough or something like cold. The virus is transmitted in the smallest drops that occur when a person coughs or sneezes.
  • You touch many surfaces on which the virus may remain, so try to less often touch
  • your face, eyes, nose and mouth.
  • Cover your mouth and nose with a napkin or bend of your elbow when you sneeze or cough — this helps prevent the spread of pathogens. Immediately throw the napkin into the bin with a lid, wash your hands or treat them with an antiseptic with alcohol.
  • If you notice signs of a cold — fever, cough, or difficulty breathing — consult a doctor immediately. Especially if you returned from countries of increased danger: China, Iran, South Korea, Italy, Spain, France and Germany.
  • Follow the news from medical professionals, central and local health authorities and follow their recommendations to protect yourself and others from the virus.

You can make most of changes to your reservation online yourself. Find out the status of the flight, exchange or return the ticket in the “My bookings” section.

If your flight is canceled, we will contact you. Please make sure you provide correct phone number and email in the reservation. Especially if you bought a ticket not on s7.ru or in the S7 Airlines application. You can check and change this information in “My bookings” section.

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