This situation is uneasy for everyone and your safety and health remain our top priorities. We are committed to help each passenger as soon as we can.
On this page, we have gathered all relevant information on entry restrictions, flight cancellations and safety recommendations.
Currently our Contact Center is overloaded with requests and we have to prioritise those who’s flight is scheduled for the next 72 hours. We hope for your understanding and kindly ask to postpone the appeal, if it is not urgent.
We are constantly monitoring the situation. If you don’t see information about cancellation of a flight here, but you have seen the news in the media, come back shortly, we are regularly updating this page.
Citizens of the Russian Federation who are abroad and want to go to the Russian Federation must fill out a special form on the dedicated e-government portal (Registration of Russian citizens who are abroad). Based on these data, the Russian authorities will form the schedule for return to the territory of the Russian Federation in the face of an increasingly difficult epidemiological situation.
Exchange the tickets purchased not on s7.ru for a voucher. You can spend it on a new trip or the S7 Airlines services within one year. Check the full terms & conditions here.
We do everything for your safety
At the airport, in check-in area, you will find mobile sanitizers. Before racks marked with guides Try not to violate it and observe the recommended safe distance of one and a half meters.
S7 Airlines aircraft undergo a thorough disinfection. In between flights, we air the salons, wipe all surfaces. First aid kits were supplemented with masks and gloves, passengers are given disinfectant wipes.
Air filtration on board
Air in the air passes through the HEPA filtration system, which removes up to 99% of dust and germs from it. The likelihood of infection in an airplane is much lower than in other public transport.
Cabin crew in the cabin wear masks and gloves. All crews received instructions on how to act if one of the crew or passengers became ill or had symptoms of coronavirus.
During check-in, we maintain a safe distance between passengers and seat everyone in a row. There will always be one empty seat between you and the other person in the cabin.
Precautions for everyone
Try to keep a distance with other people - at least one and a half meters. If the airport has markings, stick to it. Do not create queues at the airport, while boarding a flight and in the cabin.
Check in for a flight on the website or in the mobile application so as not to queue at the check-in desks at the airport. Check your departure time online to avoid crowding.
Follow WHO guidelines. Wash your hands and treat them with an alcohol-containing antiseptic. Cover your nose with your elbow when you cough or sneeze.
Directions affected by COVID-19
You can make most of changes to your reservation online yourself. Find out the status of the flight, exchange or return the ticket in the “My bookings” section.
If your flight is canceled, we will contact you. Please make sure you provide correct phone number and email in the reservation. Especially if you bought a ticket not on s7.ru or in the S7 Airlines application. You can check and change this information in “My bookings” section.