These Conditions shall be¹:

• obligatory for review by the passenger before purchasing a ticket on flights of PJSC Siberia Airlines, LLC Globus and partner airlines;
• included in full by means of this reference in the contract of air carriage of the passenger² purchasing a ticket on a flight of PJSC Siberia Airlines and also on flights of other carriers on the basis of the corresponding contractual relations of such carriers with the Carrier (hereinafter the “Contract of Carriage”, the “Passenger”, the “Carrier”, the “Operating Carrier” and the “Purchase”), and shall be subject to application and observance by the Passenger and the Carrier in the same way as if they were an integral part of the single document referred to as the Contract of Carriage.

Entering into the Contract of Carriage

The Contract of Carriage shall be deemed concluded between the Carrier (carrier) and the Passenger as of the moment of the Purchase. For the purposes of these Conditions and the Rules of Carriage, as appropriate, the moment of the Purchase shall be:

When purchasing the carriage on www.s7.ru or through the Call Centre:

• the moment when the ticket is issued and the itinerary receipt confirming the conclusion of the Contract of Carriage is sent to the e-mail address of the Passenger (or the person purchasing the carriage for the Passenger (s)) specified by them.

When purchasing the carriage at the Sales Office of the Carrier or its agents, including the offices of interline partners and agents of a neutral environment:

• the moment when the ticket is issued and a paper copy of the itinerary receipt confirming the fact of the conclusion of the Contract of Carriage is delivered (at the request of the Passenger) by the Carrier or its agents.

The issuance of the ticket shall be made by the Carrier or its agent after the Passenger pays for the booking using any of the available payments methods (immediately after the booking or using one of the payment methods offered by the Carriage or the relevant agent)³.

Passengers who need to coordinate the booking of the carriage tank with the Carrier due to the special conditions for carriage of such passengers (or persons purchasing the carriage for such Passengers) are required to notify the Carrier about the existence of special conditions in the following order:

• When making an electronic purchase or choosing the deferred payment for the pre-booked carriage, the Passenger is obliged to notify the Carrier by calling the Call Centre (tel. 8 800 700-0707);
• When purchasing a ticket from an agent at the sales office, the Passenger is obliged to notify the Carrier by notifying the cashier;
• When making a purchase through the Call Centre, the Passenger is obliged to inform the operator of the Call Centre.

At any moment before the final confirmation of the Purchase and the payment for the carriage, the Passenger may withdraw from entering into the Contract of Carriage if they find any of its provisions unacceptable.

The document certifying the conclusion of the Contract of Carriage is a passenger ticket and a baggage receipt⁴.

The subject of the Contract of Carriage is the Domestic and/or International Carriage of the Passenger and their baggage by air, provided that the cost of such carriage is paid properly by the Passenger⁵.

The Rules of Carriage of passengers, baggage and cargo by air approved by the Carrier (hereinafter referred to as the “Rules of Carriage”) shall be fully applicable to the carriage of the passenger and their baggage by air⁶,

• which are available for review by the Passenger on this website, and
• which, in the respective part, are included in the Contract of Carriage by means of this reference and shall be subject to application and observance by the Passenger and the Carrier as well as if they were an integral part of the single document referred to as the Contract of Carriage. In case when the carriage purchased by one of the above-mentioned methods is performed by the Operating Carrier as a code-share flight or under other contractual relations between the Operating Carrier and the Carrier, the Rules of Carriage of passengers, baggage and cargo of the Operating Carrier which may be reviewed by the Passenger on the website of the respective carrier and which, also in the corresponding part thereof, by means of this reference, shall be included in the Contract of Carriage, and shall be applied and observed by the Passenger and the Operating carrier also as if they were an integral part of a single document, referred to as the Contract of Carriage.

The words and expressions capitalized in these Conditions shall, unless otherwise defined herein, have the meanings as set forth in the Rules of Carriage.

The price of the carriage of the Passenger and their baggage by air (the Purchase Price) shall be determined by the parties of the Contract of Carriage individually for each Purchase, subject to the applicable fares of the Carrier and the following:

• the description of the types and conditions of the Carrier’s applicable fares are available for review by the Passenger on the website (“Fares”⁷).
• this information in full shall be included in the Contract of Carriage by means of this reference and be subject to application and observance by the Passenger and by the Carrier as well as if it was an integral part of the single document referred to as the Contract of Carriage.
• the Purchase price will be determined by the Carrier at the time when the Purchase is made (in the case of electronic Purchase — directly on the website), taking into account the fees and taxes to be withheld from the Passenger at the moment of the Purchase⁸.
• the Purchase price may be increased by Additional Expenses⁹, as well as the Agent’s fees, including the fee of the Electronic Agent charged when the Electronic Purchase is made.

Special Guarantees of the Passenger towards the Carrier at the Moment of the Purchase

• If the Passenger chooses a bank card as a method of payment for the carriage, they hereby guarantee that they have the right to use the Passenger’s bank card (or the card of the person purchasing the carriage for the Passenger (s)) to pay for the passenger ticket and undertake full liability to the Carrier for refunding of purchases made with the above-mentioned Passenger’s bank card by the Bank¹⁰.
• In case of inconsistency of the details provided by the Passenger at the moment of the Purchase with the actual passport details of the Passenger who actually receives the particular ticket, the Carrier under certain circumstances has a right to refuse to issue the ticket that shall be considered as non-delivery of the ticket due to the Passenger’s fault¹¹.
• The Passenger must supply the Carrier with the accurate and valid personal information (or other information, as it may be required during the Purchase procedure) regarding themselves and/or other passengers¹².

Other Special Conditions Applicable by the Parties to Any Carriage Purchased by the Passenger

1. Cancellation of the Reservation

• After the conclusion of the Contract of Carriage, the Passenger has the right to change or to refuse to enter into the Contract of Carriage in accordance with the conditions of application of the Fare chosen by the Passenger.

2. Voluntary Refund of the Ticket

• In case of unilateral refusal of the Passenger to enter into the Contract of Carriage (cancellation of booking) when such refund is not forced, the Passenger has the right to refund the amount paid by them at the time of the Purchase. For a limited number of Fares falling into the category of non-refundable, the Carrier reserves the right to withhold from the passenger a partial or the full amount of the fare as well as penalties for the refusal of the passenger to take the flight if the Passenger declared their refusal less than 24 hours before the start of the carriage according to the Order of the Ministry of Transport of the Russian Federation No. 155 of 25 September 2008 “Rules for the Formation and Application of Fares for Scheduled Carriages of Passengers and Baggage by Air, Collection of Charges in the Field of the Civil Aviation”¹³.
• Any changes to the dates or the route and the refund of the ticket purchased are performed at the Carrier’s sales offices or through the Call Centre at 8-800-200-000-7 in accordance with the rules of the application of the Fare chosen by the Passenger. The rules of the fare application can be found here. The refusal of the Passenger to timely fulfil the passport and visa requirements of the legislation of the Russian Federation or other applicable legislation that prevents the Carrier from proper fulfilment of its obligations for the international carriage of the Passenger shall be treated under these Conditions as a unilateral refusal of the Passenger to enter into the Contract of Carriage and shall be grounds for the Carrier to withhold the amounts provided for in Paragraph 1 of this Clause 2 of the Conditions.

3. No show

If the Passenger does not appear to take the flight before the end of the check-in without prior notification of the Carrier, the latter reserves the right to withhold from the Passenger a penalty, which is fixed for different directions, (in the form of an additional fee or penalty, which will be applicable) for the flight segment in accordance with the conditions of the Fare chosen by the Passenger.

By purchasing the carriage by means of one of the methods suggested above the Passenger confirms that they have read and accepted in full (without any additional clauses) these Conditions of the Contract of Carriage of Passenger, including the Rules of Carriage and the conditions of Fare Application, which are set forth on the respective page of this website and constitute, jointly and/or separately, an integral part of the Contract of Carriage.

By purchasing the carriage, the Passenger hereby undertakes to observe in full the terms and conditions of the Contract of Carriage and is fully liable to the Carrier in this respect.

4. Particularities of the Carriage of Baggage when Performing International Transfer Carriage¹⁴

If the Passenger purchases international carriage on the Carrier’s flights, a simplified procedure for the performance of customs operations provided for in Decree of the Government of the Russian Federation No. 637 of 10 July 2014 may be applied to the carriage of baggage.

• Attention: if the international transfer carriage of the Passenger is actually performed by several carriers (two or more) under a code-share agreement or other contractual relations between the Operating Carrier and the Carrier, the simplified procedure may not be applicable to the registration of the baggage. It is necessary to clarify when registering the baggage whether you need to get your baggage at the airport of transfer for customs control and whether or not the simplified procedure is applied by the particular Operating Carrier.
• The simplified procedure applies to the baggage, provided that there are no goods in it that are subject to customs declaration in writing in accordance with the customs legislation of the Customs Union and the Russian Federation¹⁵. Subject to meeting this requirement, the baggage can be registered and accepted for carriage at the airport of departure directly to the airport of destination.

The list of goods that are subject to customs declaration in writing can be found here.

• If the Simplified Procedure is applied to the baggage, the Passenger does not need to get and re-check it at the airport of transfer, since the customs control of the baggage is performed without their participation.
• If the baggage contains goods that must be declared in writing, the Simplified Procedure does not apply. In this case, the passenger must get the baggage at the airport of transfer and proceed to the customs control zone to carry out customs operations with regard to the baggage.
• The application of the Simplified Procedure does not relieve the Passenger from compliance with other requirements of the legislation of the Customs Union and the legislation of the Russian Federation on customs matters. Fulfilment of the above requirements entails responsibility provided for by the legislation of the Russian Federation and the Customs Union.
• In accordance with the Decree of the Government of the Russian Federation No. 637 dated 10 July 2014, a simplified procedure for the baggage registration on the Carrier’s flights may be applied when performing carriage to the airport of destination located on the territory of the Russian Federation from the following airports of departure:
  • Europe: Germany (Munich, Frankfurt, Düsseldorf), Spain (Valencia Alicante, Madrid, Palma de Majorca), Ukraine (Kiev, Odessa), Moldova (Kishinev) Cyprus (Larnaca, Pafos) Greece (Athens) Ireland (Dublin) Italy (Verona) Bulgaria (Burgas, Varna) Austria (Innsbruck), Georgia (Tbilisi, Batumi, Kutaisi), Azerbaijan (Baku).
  • Asia: Turkmenistan (Ashgabat).
• In accordance with the Decree of the Government of the Russian Federation No. 637 dated 10 July 2014, a simplified procedure for the baggage registration can be applied when carrying out carriage to an airport of destination located outside the Customs Union from all airports of the route network of PJSC Siberia Airlines, provided that the airport of transfer is the Domodedovo International Airport in Moscow.

Attention! The list of airports mentioned above may change, the current information should be specified at the airport of departure.

Please get the confirmation that it is possible to use the simplified procedure from the Carrier’s agent at the check-in at the airport of departure.

The Carrier reserves the right to refuse to use the simplified procedure for the carriage of Passenger’s baggage, provided there are clear signs that there are goods in the baggage that are subject to a written declaration, as well as due to the inability to comply with the requirements of the Government Decree of the Russian Federation No. 637 of 10 July 2014.

Details on the rules for transfer of goods across the customs border of the Customs Union in the accompanying baggage can be found on the website of the Federal Customs Service of Russia.

Regulation Policy

For international flights, the Passenger may require a visa which is valid at the moment of departure and remains valid for the period of stay in a foreign country (including a transit visa at the airport of transfer or transit). We request you to check the information on the visa at the Embassy of the country.

The Passenger is hereby notified, that the Carrier has the right to process the Passenger’s personal data (including operations of ticket booking, purchasing, and in the event of any changes to the conditions of carriage or voluntary cancellation of the carriage and also after the termination of the Contract of Carriage upon request of authorized state bodies), which is entered by the Passenger when executing Electronic Purchase on the Website, in accordance with Subparagraph 5 of Paragraph 1 of Article 6 of The Federal Law of the Russian Federation No. 152 “On Personal Data”, in order to conclude the Contract of Carriage at the initiative of the Passenger (being the subject of the said personal data). For the purpose of these Conditions, processing of the Passenger’s personal data shall mean any operation or operations carried out by the Electronic Agent for and on behalf of the Carrier for the performance of its obligations under the Contract of Carriage (or after the termination of the Contract of Carriage upon request of authorized state bodies and also in order to make personalized offers of services of the Carrier, Electronic Agent or their partners) with or without the use of automated systems, including collection, recording, sorting, accumulation, storage, clarification (updating, changing), extraction, usage, communication (distribution, provision of, access to), depersonalization, blocking, erasure and destruction of the personal data.

The Passenger agrees to the transfer of their personal data to the automated booking and check-in system and other automated systems (including cases of cross-border transfer of personal data) in accordance with the local regulations of the Carrier and requirements of the applicable law.

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¹The Carrier reserves the right to make changes to these Conditions from time to time and hereby warns the Passenger that (and the Passenger hereby accepts and agrees) with each new Purchase, the Passenger must review these Conditions for changes made to them by the Carrier.

²Hereinafter, the term “Passenger” may also refer to a person who purchases a carriage for the Passenger (s) by means of one of the methods set out in the following section containing obligations, guarantees and liability of such person as the Passenger before the Carrier.

³The booking confirmation sent to the Passenger while choosing one of the deferred payment methods among available payment methods shall not be considered the moment of the issuance of the ticket and does not impose any obligations on the Carrier or the Electronic Agent except for the reservation for the Passenger the seats booked until expiration of the time limit specified in the booking confirmation.

⁴When booking an e-ticket, the Passenger may be provided at their request with an extract from the passenger ticket, i. e. the itinerary receipt (which may be also sent by e-mail).

⁵According to the provisions of Article 426–428 of the Civil Code of the Russian Federation, the Contract of Carriage is the public contract of adhesion and the Carrier reserves the right to take full advantage of the provisions of the civil legislation of the Russian Federation applicable in this case.

⁶The Carrier reserves the right to make changes to these Rules of Carriage from time to time and hereby warns the Passenger that (and the Passenger hereby accepts and agrees) with each new Purchase, the Passenger must review these Rules of Carriage for changes made to them by the Carrier.

⁷The Carrier reserves the right to make changes to the Fares from time to time and hereby warns the Passenger that (and the Passenger hereby accepts and agrees) with each new Purchase, the Passenger must review these Fares for changes made to them by the Carrier.

⁸The procedure for the application and withholding of charges and taxes applicable to the carriage by air is specified by the Carrier in Clause 2.9 of the Rules of Carriage and also in the “Information” section on www.s7.ru.

⁹Additional Expenses and Charges shall mean costs for the possible currency conversion when paying with the Passenger’s bank card, the funds on which are kept in another currency except for the Russian one, or the amount of additional expenses of the bank in connection with effecting of the corresponding bank transactions via Internet or in connection with payments in cash when using a bank card.

¹⁰If the bank refuses to refund the amount of payment for the Purchase to the Carrier, the Passenger hereby undertakes to refund the Carrier with the amount of payment not refunded within the time limit and using the method that is acceptable to the Carrier or to provide the Carrier (on demand) with an appropriate compensation on part of the passenger or passengers on whom the ticket was issued.

¹¹Moreover, in order to provide the protection from unauthorized access to bank cards and electronic fraud, the Carrier has a right to request from the Passenger the confirmation of their permanent residence address and/or a scanned image of the Customer’s bank card used to make the payment for the specified passenger ticket or the authorization code for the Customer’s bank card transaction with which the ticket was paid for. The Carrier notifies the Passenger of the necessity to provide such information by sending them a written request to the address specified by the Passenger at the moment of the Purchase. In case of the receipt of such request the Passenger must send the above-mentioned documents either to the e-mail address of the Carrier from which the request was sent, or present them to the Carrier’s representative during the flight check-in (the Carrier has a right to make a copy of the said documents for their subsequent forwarding to the bank in order to confirm the legitimacy of the transaction). In the last case scenario, the Passenger is recommended to arrive at the airport of departure in advance due to the fact that the process of restoring of the active status of the booking may take some time. If the Passenger refuses to provide such information, the Passenger’s obligation to pay for the carriage shall not be considered properly executed and the Contract of Carriage shall not be considered concluded, which gives the Carrier the right to deny the carriage to the Passenger. The funds, in case of their receipt by the Carrier, are due to be refunded to the bank card from which they were debited under respective conditions of the Fare chosen by the Passenger as if it was for the situation, described under “Forced Ticket Refund”.

¹²The Passenger hereby assumes full liability for financial or other risks of the Carrier, which may be caused if the Passenger provides the Carrier with incorrect data and/or does not provide (partially or fully) it with such data.

¹³The information on the type of the Fare chosen by the Passenger is communicated to the Passenger before the conclusion of the Contract of Carriage by the Carrier, the operator of the Call Centre or the agent who issued the Ticket. Also, the main categories of the Carrier’s Fares and the conditions of their application, irrespective of the specific carriage, are is available for review on www.s7.ru in the section Fares and Conditions.

¹⁴The international transfer carriage in the context of these Conditions is understood as the carriage whose place of departure is located on the territory of the Russian Federation (outside the Customs Union) and the place of destination is located outside the Customs Union (on the territory of the Russian Federation) with an intermediate landing at the place of departure from the territory of the Russian Federation (place of arrival in the Russian Federation).

¹⁵The customs legislation includes, in addition to the above-mentioned Decree of the Government of the Russian Federation No. 637, the Agreement between the Government of the Russian Federation, the Government of the Republic of Belarus and the Government of the Republic of Kazakhstan of 18 June 2010 “On the Procedure for the Transfer by Individuals of Goods for Personal Use across the Customs Border of the Customs Union and the Performance of Customs Operations Related to their Release”, the Customs Code of the Customs Union (an annex to the Customs Code Treaty of the Customs Union, adopted by the Decision of the Interstate Council EurAsEC No. 17 at the level of the heads of states dated 27 November 2009).

These Terms¹

• Shall be reviewed by the Shipper prior to concluding the Cargo Air Carriage Contract by Siberia Airlines;
• Are by means of this reference incorporated into Cargo Air Carriage Contract in full, concluded between the Shipper and Siberia Airlines (hereinafter ‘Contract of Carriage’, ‘Shipper’ and ‘Carrier’), and are subject to application and observation by the Shipper and the Carrier as if they were an integral part of the sole document named the Contract of Carriage.

1. SUBJECT OF CONTRACT

1.1. According to the Contract of Carriage, the Carrier undertakes to deliver the accepted Cargo to the point of destination within the stipulated period and to give it to an authorized person (Consignee), and the Shipper shall pay an agreed amount for delivery.

2. CARRIER’S OBLIGATIONS

2.1. According to the Contract of Carriage, the Carrier shall deliver the cargo, accepted for carriage, to the point of destination within the stipulated period and issue it to the person entitled for receipt of cargo (consignee).

2.2 The Air Waybill in paper or electronic form is the document certifying the conclusion of the contract of carriage. In case of issuing the electronic Air Waybill, the shipper is issued (on request) the cargo receipt.

2.3 The Carrier accepts for carriage only the cargo permitted for carriage in accordance to the requirements of regulatory documents governing the carriage of goods by air, including, but not limited to, Federal Aviation Regulations, ICAO Technical instructions for the safe transport of dangerous goods by air, carrier’s rules and current terms of contract of carriage.

2.4 Air carriage of the cargo is performed by the Carrier in accordance to the Rules of Air Transportation of Passengers, Baggage and Cargo of Siberia Airlines (‘Carrier’s Rules)², incorporated to the current text by the means of links and in accordance to current terms of contract of carriage.

2.5 The Carrier at the request of the Shipper, returns the cargo accepted for the carriage before its departure, changes the person responsible to receive the cargo in AWB before its issue, and return the cargo to the shipper for further disposition in case of refusal by the consignee or if it is impossible to issue to the consignee. The delivery time and terms for return of the goods are determined by the applicable legislation of the Russian Federation as well as the Carrier’s rules if it is not contradicts it.

2.6 The carrier notifies the consignee of the arrival of the cargo at the specified time. Upon delivery of the cargo, the carrier or the handling company puts the date, time and the place of issue the cargo to the consignee on paper AWB.

In case of issuing the AWB in electronic form, the date, time, and place of issue and cargo receipt is confirmed by the electronic signature of the consignee in automated information system for air transport, in accordance with Federal Law No.63-FL “Electronic signature”, or by the signature of the consignee in the cargo receipt issued in paper form.

2.7 The Carrier informs the Shipper if the Consignee either refuses acceptance of cargo or does not accept it in the stipulated period, and has the right to store the cargo at the cost of the Shipper.

2.8 The Carrier shall inform the Shipper and/or Consignee on any change of air carriage terms, provided for by the Contract of Carriage, by means of, in addition, publishing the mentioned changes on the Carrier’s website.

2.9 The Carrier shall comply with the Shipper’s instructions concerning cargo disposition in case of any change of air carriage, Consignee’s refusal to accept the cargo or inability to give the cargo to the Consignee, excluding the cases when such instructions (а) are contradictory to the terms of the Contract of Carriage and/or Carrier’s Rules, or (б) may, in the Carrier’s opinion, cause damage to the Carrier or any other person.

3. SHIPPER’S OBLIGATIONS

3.1. When fulfilling the terms of the Contract of Carriage, the Shipper is obliged to observe applicable provisions of the Russian legislation, regulations of states to/from/through the territory of which the cargo is carried, and the Carrier’s Rules and this Terms as far as they do not contradict to the above mentioned documents.

3.2 The Shipper shall provide reliable and sufficient information and documents necessary for issuing the AWB and which prior to the issuing the cargo to the consignee, are necessary to fulfill the requirements related to border, customs immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with legislation of Russian Federation. The carrier is not obliged to check the accuracy or sufficiency of these documents.

3.3 The Shipper shall ensure that the Consignor accepts the cargo and takes it from the warehouse.

3.4. The Shipper shall reimburse the Carrier all its expenses concerned with disposition of the cargo, except for cases when such cargo disposition has been caused by the Carrier’s violation of the Contract of Carriage. If the Carrier notifies the Shipper about non-acceptance of the cargo by the Consignee and does not receive further instructions from the Shipper within thirty (30) days or if such instructions cannot be fulfilled, the cargo is considered unclaimed and can be sold or destroyed by the Carrier. In case of selling, the Carrier has the right to deduct the money amounts due to him and any other person as may be necessary to reimburse expenses concerned with the non-acceptance of the cargo, and transfer the rest amount to the Shipper. Selling of the cargo does not reveal the Shipper from the liability to reimburse the Carrier and any other person for the expenses that are not covered by the amounts received from such selling.

4. DANGEROUS GOODS AND WEAPON TRANSPORTATION

4.1. Air carriage of weapon, ammunition, poisonous, highly flammable, radioactive, and other dangerous substances is subject to applicable Russian legislation, and, in case of international carriage, to international treaties of the Russian Federation.

4.2. The information shown on the air waybill by the Shipper evidences that the dangerous goods is precisely defined according to proper shipping names, marked, bears hazard labels and marks, and is ready for carriage by air subject to the requirements of Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc 9284 AN/905 ICAO).

4.3. The Shipper is fully liable for the incorrect or fraudulent information about hazard specifications of cargo and bears responsibility according to the Russian laws and this Contract of Carriage.

5. COST OF CARRIAGE

5.1. Cost of air transportation of cargo (Cost of carriage) includes the following:

1) Carrier’s tariffs.

2) Charge for air waybill.

5.2. Cost of carriage may additionally include:

1) Agent’s commission for issuing and selling cargo transportations.

2) Airport/terminal charges levied from the shipper.

3) Third party’s charges.

4) Taxes and other applicable charges.

5.3. The Shipper shall purchase cargo transportation via authorized cargo sales agents or via General Sales Agent of the Airline where it is available.

6. LIMITS OF CARRIER’S LIABILITY FOR DOMESTIC TRANSPORTATION

6.1. The Carrier’s liability for loss of, lack of or damage to the cargo is as follows:

1) For loss of, lack of or damage to the cargo taken for domestic transportation with a declared value — at the rate of the declared value.

2) For loss of, lack of or damage to the cargo taken for domestic transportation without a declared value — at the rate of actual cost of the cargo, but not exceeding 600.0 RUB per kilogram of the cargo.

6.2. In case of delay, the Carrier pays a fine at the rate of 25% of the minimum amount of payment stipulated by the federal laws for every hour of delay, but not exceeding 50% of the cost of carriage, if he doesn’t provide evidence that such delay has not been caused by a force majeure circumstance, aircraft repair or other conditions beyond the Carrier’s control.

7. LIMITS OF CARRIER’S LIABILITY FOR INTERNATIONAL TRANSPORTATION

7.1. In case of international transportation the Carrier’s liability is limited to a sum of 250 francs per kilogram (that is equivalent to USD 20.00 on the basis of USD 42.22 per one ounce of gold), unless the Shipper has made, at the time when the package was handed over to the carrier, a special declaration of the value at delivery and has paid a supplementary sum if the case so requires. In that case the Carrier will be liable to pay a sum not exceeding the declared sum, unless he proves that sum is greater than the actual value to the Shipper at delivery.

8. SHIPPER’S LIABILITY

8.1. The Shipper is liable before the Carrier according to applicable Russian laws or the Warsaw Convention, and the Carrier’s Rules.

8.2. The Shipper is liable before the Carrier for incorrect or insufficient information about weight of cargo, quantity of cargo places, and nature of the cargo, including requirements for special transportation and marks. The Shipper shall hold harmless the Carrier from any claims and demands, and reimburse any expenses (including, in addition, payment of legal costs) and damages caused by such incorrect or insufficient information that prevents cargo transportation or has a materially adverse effect on the agreements of the parties. In this case, the Shipper is also liable to pay the difference between the tariff for the cargo declared and the tariff for the actually transported cargo, and is charged the same difference as a fine.

8.3. If the Carrier terminates the Contract of Carriage unilaterally subject to the terms of p. 11.2 (4), the Carrier has the right to retain the amount received from the Shipper for the cargo transportation as a fine. The Shipper shall reimburse the Carrier all the expenses borne by the Carrier while cargo storage from the moment the Shipper is notified about the contract’s termination and until the moment the Shipper or its authorized person receives the cargo. If the Shipper does not take the cargo away within thirty (30) days after he was notified about the contract’s termination, the cargo is considered unclaimed and can be sold or destroyed by the Carrier subject to the terms of p.3.3. hereof.

8.4. In case of any loss, damage or destroying of any of the Carrier’s property (including, but not limited to, any Carrier’s aircraft), arisen from or in connection with the parties relations under the Contract of Carriage, if not resulted from the Carrier’s willful misconduct, the Shipper shall, on its own behalf and account, assume the responsibility to reimburse any damages, losses, state charges, and other expenses and fees, including but not limiting legal expenses and attorney’s fees, arisen in connection with the above mentioned loss, damage or destroying of any of the Carrier’s property.

In case of death or injury to any person and in case of any loss, damage or destroying of any of the third party’s property (including, but not limited to, any aircraft operated by the Carrier upon the right of ownership or lease agreements), arisen from or in connection with the services provided by the Carrier under the contract of carriage, excluding the cases of the Carrier’s willful misconduct, the Shipper shall, on its own behalf and account, reimburse such damages and hold the Carrier harmless from (and provides, at the Carrier’s reasonable request, necessary assistance in protecting against the above claims and suits) any demands, claims or proceedings of third parties (including, in addition, any legal and other expenses concerned with submitting a demand, claim or suit).

Provisions of this article shall remain in full force after the Contract of Carriage is fulfilled or terminated for any reason, are composed directly in favor of the Carrier and may be enforced by the Carrier or its successors in respect of the Shipper.

9. APPLICABLE LAW

9.1. Cargo transportation within the Russian Federation (‘Domestic transportation’) is subject to this Terms, applicable Russian laws, including, but not limited to, the provisions of the Air Code of the Russian Federation, and the provisions of the Order of the Ministry of Transport of the

Russian Federation of June 28, 2007, #82 Federal Aviation Rules ‘Common Rules of Air Transportation of Passengers, Baggage, and Cargo and Requirements for Service of Passengers, Shippers, and Consignors’.

9.2. Cargo transportation that implies crossing the state frontiers of the Russian Federation (‘International transportation’) is subject to this Terms, applicable Russian laws, and the provisions of the Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air, Signed at Warsaw on 12 October 1929, as amended (‘Warsaw Convention’), norms of IATA Resolution 600b, that may be available to the Shipper, in addition, on the Carrier’s website (see here) and form a part to the contract of carriage by means of this reference.

10. CLAIMS

10.1. At the request of the Shipper, the Consignee or the Carrier, by providing transportation documents by any of them and according to the terms and conditions stipulated by the Air Code of the Russian Federation, the parties shall make a commercial report certifying circumstances that may form a basis to material responsibility of the Carrier, the Shipper or the Consignee.

10.2. In case of violation of the contract of carriage, a statement or claim may be raised against the Carrier at the airport of departure or destination, on the claimant’s opinion.

10.3. A claim for the violation of the contract of carriage shall be given to the Carrier prior to bringing an action.

11. TERMINATION OF CONTRACT OF CARRIAGE

11.1. The Contract of carriage comes into force after signing by both parties and is valid until the parties fulfil their obligations under the Contract.

11.2. The Carrier may unilaterally terminate the Contract of Carriage by notice to the Shipper in the following cases:

1) If the Shipper infringes any passport, customs, sanitary and/or other requirements stipulated by the Russian legislation concerning air transportation, and, in case of International transportation, other rules provided for by authorized governmental bodies of the countries of departure, destination or transit;

2) If the Shipper refuses to fulfil the requirements of the Federal Aviation Rules;

3) If the cargo contains items or substances prohibited for air carriage;

4) If prior to the start of air transportation, the Carrier discloses the fact of providing by the Shipper incorrect or insufficient information required under corresponding law.

11.3. The Shipper has the right to terminate the Contract of Carriage unilaterally after giving a notice to the Carrier prior to the start of air transportation of cargo and subject to reimbursement of actual expenses to the Carrier and/or payment of a fine due, as applicable by the Carrier (the amount of the fine, if any, will be advised to the Shipper prior to signing the Contract of Carriage).

12. MISCELLANEOUS

12.1. Extracts from these Terms of the Contract of Carriage are contained in the cargo air waybill, filled in by the Shipper at signing the Contract of Carriage. By signing the cargo air waybill in paper or electronic form, the Shipper confirms that it has read and accepted (without any reservations or stipulations) these Terms of the Contract of Carriage, including the Carrier’s Rules and the Cost of carriage, that form an integral part of the Contract of Carriage.

12.2. The Shipper is responsible to fully observe the terms and conditions of the Contract of Carriage in his relations with the Carrier, and bears full legal responsibility for the Carrier in respect of the above.

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¹The Carrier reserves the right to alter this Terms from time to time, and does hereby inform the Shipper (and the latter does hereby accept and agree) that the Shipper shall review the Terms prior to committing every new Purchase as to know the changes made by the Carrier.

²The Carrier reserves the right to alter the Carrier’s Rules from time to time, and does hereby inform the Shipper (and the latter does hereby accept and agree) that the Shipper shall review the Carrier’s Rules prior to committing every new Purchase as to know the changes made by the Carrier.

TERMS AND DEFINITIONS

Additional flight — Flight of an aircraft performed in addition to the schedule on the same route as regular flights.

Agent — Physical or legal body authorized to act for and on behalf of the carrier to attract passengers, process and sell passenger services on carrier lines on the conditions of the contract of agency made with it.

Air carriage — Carriage of passengers, baggage or cargo on aircraft in accordance with the contract of air carriage.

Authorized agent — Carrier agent authorized with a special document to perform supplementary acts of passenger servicing including but not limited to, return of cash amounts, drawing-out of duplicates and other service functions.

Act of unlawful interference — Unlawful violent acts or threat of such acts on the part of a person (group of people) in respect of aircraft, passengers, crew members, ground personnel or airport objects which create threat to flight safety, human life and health.

Aviation security — State of protection of aviation against unlawful interference in aircraft operations.

Airport (point) of destination — Airport (point) where passenger, baggage or cargo is to be delivered under the contract of air carriage.

Airport (point) of stop — An intermediate airport (point) where the passenger, according to the contract of air carriage, temporarily interrupts the flight for more than 24 hours.

Airport (point) of departure — Airport (point) from which, according to the air carriage contract, transportation of passengers, baggage or cargo begins (or continues).

Airport (point) intermediate (transit) — An airport (point) located on a flight route, where the schedule (flight plan) provides the aircraft landing.

Airport (point) of transfer — An airport (point) specified in a transportation document of a passenger or consignor, at which, according to an air carriage contract, a passenger makes a connection (when connecting between flights up to 24 hours), and also baggage and cargo are reloaded from one flight to another, for further tracking on the route of transportation.

Baggage checked-in — Passenger baggage accepted for air carriage in custody of the Carrier for which the carrier issued a baggage ticket and a baggage tag.

Baggage tag — Document issued by the carrier to identify passenger has checked baggage.

Baggage weight — Gross weight of baggage.

Baggage receipt — Carriage document certifying carriage of baggage of passenger making contract of air carriage with the carrier.

Bushel weight — Calculated value reflects cargo density and calculated by the following formula: length (cm) * width (cm) * height (cm) / 6000 = volume weight (kg). In case when volume weight exceeds the physical weight the tariff for cargo sending will be calculated in correspondence with volume weight.

Bulky cargo (light cargo) — Cargo the weight of one cubic meter of which is less than one hundred and sixty seven kg.

Cabin baggage — Passenger belongings carried in the aircraft cabin under passenger’s responsibility, not containing substances and articles prohibited for carriage in the cabin of the aircraft, the weight and dimensions of which are set by the carrier and which allow them to be safely store in the cabin of the aircraft.

Carriage capacity — Part of passenger cabin, aircraft baggage or cargo compartments used for payload.

Carrier — JSC “Siberia Airlines” issuing carrier document, performing or undertaking to perform air carriage, providing or undertaking to provide services related to such carriage under a carriage or payment document issued by the airline or another person authorized by the carrier.

Carrier offices — Authorized representative offices of the Carrier, Carrier’s Authorized Agents and LLC “S7 Service”, the list of which is available at www.s7.ru.

Cargo — Property carried or accepted for carriage on aircraft under the contract of cargo carriage by air.

Cargo handling — Complex of operations related to cargo handling at the airport of departure and arrival.

Cargo damage act — Document drawn up by carrier or handling company immediately after damage of cargo was discovered.

Cargo shipment — Cargo accepted for carriage from one shipper to one or more consignees under several air waybills.

Cargo terminal — An area of structures intended for cargo handling.

Cargo without documents — Cargo arriving at the airport without an air waybill or other required documents, or cargo in storage without documents.

Cargo air waybill — Carriage document certifying conclusion of a contract of transportation by air of cargo, its conditions and acceptance of cargo for transportation.

Charter flight — Aircraft flight performed under the contract of aircraft charter.

Cargo consignment — One or more pieces of cargo simultaneously accepted by the carrier from the same consignor, which proceed under the same air waybill to the same consignee.

Consignor — Legal or physical body that has made a contract of cargo carriage by air indicated in the air waybill as the consignor.

Consignee — Legal or physical person indicated in the air waybill as the consignee.

Commercial Act — Document-certifying circumstances that may serve the basis of property liability of the carrier, passenger, consignor or consignee.

Claim — Written demand by interested person who has right to require in accordance with Russian legislation made to the carrier arising out of air carriage including not performing or improper performance of air carriage agreement.

Contract of aircraft charter — Agreement whereby a party (owner) undertakes to provide the other party (charterer) with one or more aircraft or a part of an aircraft for air carriage of passengers, baggage or cargo for remuneration to perform one or more flights.

Dangerous cargo — Items or substances which in carriage by aircraft may create threat to passenger life and health, flight safety, property safekeeping and environment which are included in the list of dangerous goods of the technical instructions on safe carriage of dangerous goods (Doc 9284 AN/905 ICAO) or are classified under these instructions.

Damage of baggage or cargo — Damage of baggage or cargo during the time of carriage as a result of which it cannot be used in full or in part in accordance with its original purpose.

Disabled person — Person who has a health disorder with a persistent disorganization of the body’s functions, conditioned by illnesses, consequences of injuries or defects, leading to a restriction of vital functions and necessitating his social protection

Disembarkation from aircraft — Process of passengers’ leaving aircraft after landing under the supervision of the carrier or the handling company.

Domestic air carriage — Air carriage whereby point of departure, point of destination and all points of landing are situated in the territory of the Russian Federation.

Electronic ticket — Document used to certify the contract for the carriage of passengers and baggage, in which information about air carriage of passengers and baggage is presented in electronic form.

Embargo — State restriction on import and export of specified goods, valuables, gold, securities, foreign currency, and results in rejection of carrier during the limited period time to accept for carriage on any route in (from) any point and/or from any transfer carrier any cargo nevertheless of its class or type.

Excess baggage — Passenger baggage when passenger enters into air carriage agreement with free baggage allowance over the established by carrier free baggage allowance or passenger baggage when passenger enters into air carriage agreement without free baggage allowance.

Family members and close relatives — Spouses (married persons), parents, children (adoptive parents and adopted children), grandparents and grandchildren, full and half brothers and sisters (having a common father or mother).

Fee — Established by the Carrier or its agent fee which is not included in the fare for air travel and charged in accordance with the rules applicable tariffs or other regulations of the Carrier, including the amount charged by Carrier to passengers on behalf of foreign states and other organizations in accordance with the laws of foreign countries, from the territories, to or through the territory of which the carriage of passengers.

Flight coupon — Part of passenger ticket that entitles passenger (in the availability of passenger slip) to air carriage between the point (airport) of departure and the point (airport) of destination.

Flight — Aircraft flight (scheduled or unscheduled) performed in one direction from the initial to the terminal point of the route.

Free baggage allowance — Number of pieces and/or weight of baggage and/or overall dimensions of baggage for single passenger of aircraft established by Carrier and which is carried free of charge.

General agent LLC S7 Cargo — A legal entity that, under contractual relations with the Carrier, ensures on behalf of the Carrier the reservation of space for cargo and mail, concludes contracts of transportation by air of cargo and mail, ensures acceptance of cargo and mail for transportation and payment for the transportation of cargo and mail, and performs other actions stipulated by the contract with the Carrier.

Handling company — Organization having contractual relations with the carrier, authorized for and on behalf of the carrier to perform any required activities and execute airport documents in connection with arrival, departure and processing of aircraft of that carrier, passengers, baggage, cargo and aircraft supplies.

Hague protocol — Protocol to amend the Warsaw Convention for Unification of Certain Rules Relating to International Carriage by Air, 1955.

Heavy baggage — One piece of passenger baggage, which exceeds 30 kg, excluding the wheelchairs and other assistive devices used by passengers with disabilities.

Heavy cargo — Cargo with the weight of a single piece more than 80 kg.

Interline partners — Airlines who made commercial agreement about mutual/unilateral recognition transportation and payment documentation, operation using them carriage and corresponding reciprocal payments.

International air carriage — Сarriage whereby the point of departure and the point of destination are located: respectively, in the territories of two states; in the territory of the same state if a point (points) of landing are envisaged in the territory of another state.

Itinerary receipt — Document or documents that are integrated part of electronic ticket and containing the necessary information (for an example surname of passenger, the route, tariff and etc.), notifications and notices.

Itinerary of transportation — Airports (points) of departure, transfer, stopover and destination indicated in the passenger Ticket (or in the air waybill for cargo) in a certain sequence.

International Airport — An airport, which is open for arrival and departure of aircrafts which perform an international flights and at which customs, border, sanitary and quarantine controls are carried out.

Initial airport (point) — The airport (point) from which the flight starts according to the schedule (flight plan).

Live animals — Animals, birds, insects, fish, etc

Labeling — Text, symbols or pictures on package.

Nicotine-containing products — Products that contain nicotine (including those obtained by synthesis) or derivatives thereof, including nicotine salts, are intended for the consumption of nicotine and its delivery by sucking, chewing, snuffing or inhalation, including articles with heated tobacco, solutions, liquids or gels containing liquid nicotine in a volume of at least 0.1 mg/ml, nicotine-containing liquid, powders, mixtures for sucking, chewing, snuffing, and are not intended for consumption (with the exception of medical products and medicines registered in accordance with the legislation of the Russian Federation, food products containing nicotine in kind, and tobacco products.

Normal freight tariff — Tariff charged for air carriage of 1 kg of cargo applicable without limitation until subsequent revision.

Offloading from aircraft — The process of unloading baggage or cargo from the aircraft after it has landed, under the supervision of the Carrier or the Service Provider.

Oversized baggage — Passenger baggage, the packed dimensions of which exceed 203 cm in the sum of three dimensions, except for wheelchairs and other assistive devices used by passengers with disabilities.

Passenger — Person except for crew members carried or to be carried on board the aircraft under contract of air carriage.

Passenger with disabilities — Person whose ability to move, navigate, communicate, control their behavior, perform self-service, is completely or partially lost, or limited.

Passenger coupon — Part of passenger ticket, ticket for baggage payment or payment document certifying the contract of air carriage or provision of other services by the carrier.

Pre-flight inspection — Check of cabin baggage, baggage and passengers (personal check), aircraft, cargo, flight crew, survival kit in order to detect substances or items banned from carriage (explosive, inflammable, radioactive, toxic substances, weapons, ammunition, drugs, etc.) on air transport by aviation security requirements.

Pets — Dogs, cats, birds which can be transported in a container (cage) / pet soft travel bag under the seat of the forward seat in the aircraft cabin, or dogs, cats, birds carried in a container (cage) with the placement of a container with animal on a separate seat, or dogs, cats, birds carried in a container (cage) in the baggage compartment of the aircraft.

Penalty — Actual costs incurred by the carrier in connection with the performance of obligations under the contract of carriage of passengers and passenger is being charged in the event of termination of the contract of carriage of passengers due to voluntary refusal to travel by passenger if carriage on any segment was not performed, and when the Carrier initiated the contract termination.

Reservation — Advance allocation of a seat to a passenger for a certain period on board an aircraft on a specified flight and date, or advance allocation of volume and tonnage for carriage of baggage or cargo on the aircraft.

Refund — Payment to the passenger or consignor or authorized person a part of or full cost of air carriage or service he/she paid earlier but did not use or used partially.

Single carriage — Carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several carriers under single carriage document (including supplementary carriage documents issued together with it) is treated as single carriage irrespective of transfer, reloading or interruption of carriage.

Scheduled flight (regular) — The flight of an aircraft performed on the route of transportation in accordance with the established schedule.

Stop-over — Temporary interruption of carriage in any point between the points of departure and destination agreed between passenger and the carrier.

Ticket (passenger ticket) — Carriage document certifying the contract and conditions of air carriage of passenger and his/her baggage.

Transit passenger — A passenger who, in accordance with a contract of carriage by air, is transported onward on the same flight that arrived at the intermediate airport.

Transfer passenger — Passenger who under the contract of air carriage arrived at the airport (point) of transfer (connection) with a flight and proceeds with another flight on the carriage route.

Tariff — Payment charged by the carrier for air carriage of passenger, or for carriage of unit weight or volume of baggage or cargo from the point of departure to the point of destination on a certain route.

Tariff normal — Tariff of respective class of service applicable without any restrictions for one year (with the exception of seasonal tariffs the terms of which depend on the season of carriage).

Tariff special — Tariff different from normal which is fixed with regard to discounts.

Technical instructions for safe carriage of dangerous goods by air — Document approved and published by ICAO council setting forth detailed requirements applicable to international civil carriage of dangerous goods by air.

Transfer carriage — Carriage of passenger or cargo by one or several airlines in accordance with contract of air carriage from the airport of departure to the airport of arrival with the stop/overload in airport of transfer.

Transfer cargo — Cargo that under the contract of air carriage is reloaded at the airport (point) of transfer from an aircraft performing a flight onto an aircraft performing another flight on the route of air carriage.

Unclaimed baggage — Baggage that arrived at the airport (point) of destination indicated on the baggage tag and has not been received by the passenger.

Unclaimed cargo — Cargo not reclaimed during the term set by the carrier from the date of consignee notification confirmed by documents.

Undocumented cargo — Cargo arriving at airport unaccompanied by air waybill or other required documents, or cargo in warehouse unaccompanied by documents.

Validator — A special identification number, which is assigned by the Carrier for its own sales points and sales points of the Carrier’s Agent.

Warsaw convention for unification of certain rules relating to international carriage by air, 1929 — International agreement regulating international air carriage.

ABBREVIATIONS

ASS — Aviation Security Service.

EAEU — The Eurasian Economic Union is a union for joint action in the area of customs policy of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Republic of Armenia and the Kyrgyz Republic, as well as any other state that joins such a customs union, and excluding any state that has withdrawn from such a customs union.

EBT — Excess Baggage Ticket — receipt for excess baggage payment (in paper form).

EMD — Electronic Miscellaneous Document — payment document issued to the passenger by the carrier when charges for fees or services provided and information about service, fee and payment is presented in electronic format.

FAR — Federal Aviation Rules.

ICAO — International Civil Aviation Organization — world intergovernmental organization created subject to the convention on international civil aviation signed in Chicago on December 7, 1944, to promote safe and orderly development of international civil aviation throughout the world.

PIR — Property Irregularity Report — a document drawn up by the Carrier or the Handling Company in the presence of the passenger or his authorized representative immediately upon discovery of damage to the baggage.акт о неисправности при перевозке багажа

VIP — Person occupying prominent social, confessional or political position

1. General Information

1.1. General requirements

1.1.1. These Rules are prepared under Article 102 of the Air Code of the Russian Federation and subject to Russian and international legal documents in the area of air services. References in the text of this document to “present rules of carriage of the Carrier” imply, in particular and unless otherwise explicitly stated, reference to applicable in every such case provisions of FAR (except such FAR provisions for which the present document may prescribe (and has prescribed) another rule of conduct).

1.1.2. These Rules apply to domestic and international air carriage of passengers, baggage and cargo performed by Siberia Airlines. The Rules set out the rights, obligations and responsibilities of the Carrier, people, Consignors and Consignees using Carrier services.

1.1.3. The Rules affect international air carriage of passengers, baggage and cargo unless they contradict conventions in the area of international air services, documents of the International Civil Aviation Organization (ICAO) and valid international treaties and agreements of the Russian Federation on air services.

1.1.4. The Rules set out general conditions of carriage of passengers, baggage and cargo to be observed in the process of conclusion and performance of terms and conditions of the contract of air carriage of passengers, baggage and cargo.

1.1.5. In the conclusion of a contract of air carriage of passengers, baggage and cargo rules, tariffs and charges apply effective at the date of carriage document execution.

1.1.6. Problems in regard of the application of these Rules and other regulatory documents issued by way of detailing these Rules, that arise in respect of passengers and their baggage, Consignors (Consignees) in the processing of service sales, procedures of registering carriage documents, embarkation/disembarkation (loading/offloading) shall be resolved by Carrier agents, its Authorized Agents (General agents) or officials of Handling Company.

1.2. Relationship with legislation

1.2.1. Rights, obligations and responsibilities of the Parties that ensue from a contract of air carriage of passengers, baggage and cargo are regulated by:

• a) conventions of international air services and provisions of applicable international treaties and agreements of the Russian Federation;
• b) the Air Code of the Russian Federation and other legislative acts of the Russian Federation;
• c) these Rules.

1.2.1. International carriage of passengers, baggage and cargo is subject to respective binding regulations, rules and instructions of competent authorities of the country to, from or through the territory of which service is performed.

1.2.2. If any provisions referred to in these Rules or a carriage document prove to contradict the laws of respective country and may not be amended by agreement of parties to the contract of air carriage such provisions remain in force and part of the contract of air carriage to the extent they do not contradict the said laws. However, the invalidity of any provision in these Rules does not invalidate other provisions of these Rules.

1.2.3. In international air carriage, Carrier liability is governed by conventions on international air services and ICAO documents with the exception of services, which are not treated, as such by those documents.

1.3. Rules changes

1.3.1. These Rules as well as other rules, manuals, instructions and documents issued to detail them and regulate air carriage; it may be amended by the Carrier without advance notice to passengers, Consignors, Consignees, provided no such amendment applies after the start of carriage. However, amendments to these Rules come into force as of the time of formal approval. These Rules may be amended as required by applicable laws of the Russian Federation, international treaties and agreements on air services.

1.3.2. Carrier representatives as well as Agents (General agent) rendering on its behalf services and supporting the air carriage of passengers, baggage and cargo may not amend or abrogate provisions of the rules of air carriage set out by the Carrier.

2. Air Carriage Conditions of Passengers, Baggage and Cargo

2.1. Air Carriage Contract of Passengers and Cargo

2.1.1. Air carriage of passengers, baggage and cargo is performed by the Carrier on the basis of a Contract of Air Carriage subject to these Rules.

2.1.2. Under a contract of air carriage of passenger, the Carrier shall transport an aircraft passenger to the point of destination providing him with a seat on board of the aircraft flying on the route referred to in the Ticket, and in case of air carriage of baggage, also deliver baggage to the point of destination and issue it to the passenger or a person authorized to claim the baggage. The term of delivery of passenger or baggage is determined by the schedule set forth by the Carrier and these Rules. An aircraft passenger shall pay for air carriage and, in the possession of excess baggage or baggage subject to compulsory charge and also pay for the carriage of such baggage.

2.1.3. Under a contract of air carriage of cargo, the Carrier shall deliver the cargo entrusted to it by the Consignor to the point of destination and issue it to a person authorized to receive the cargo (Consignee), and the Consignor shall pay for air carriage of the cargo.

2.1.4. Each contract of air carriage and its conditions are ascertained by a carriage document issued by the Carrier or an Agent (General agent).

2.1.5. Carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several Carriers under a single carriage document (including additional transportation documents issued with it) is treated as single carriage irrespective of whether or not there was connection, reloading of cargo or interruption of service.

2.2. Carriage Documents

2.2.1. Each contract of air carriage and its terms and conditions are ascertained by carriage documents issued by the Carrier or its agents (General agent).

2.2.2. Carriage documents include:

• a) in carriage of passenger (and baggage) — Ticket (and baggage ticket);
• b) in carriage of excess baggage — receipt for payment of excess baggage;
• c) in carriage of cargo — air waybill;
• d) in payment by passenger, consignor or consignee of charges and fees for services provided in regard the performance of a contract of air carriage — Excess Baggage Ticket (EBT), Electronic Miscellaneous Document (EMD).

2.2.3. Carriage documents are drawn up by input of required data in the electronic or paper form of carriage document manually, automatically or electronically. Ticket may be issued in electronic format or in hard copy.

2.3. Scheduled air carriage and charter operations

2.3.1. Carriage by air of passengers, baggage or cargo between points (airports) on service route may be performed on scheduled and not-scheduled (charter) basis.

2.3.2. Scheduled air services are performed in accordance with published aircraft flight schedule.

2.3.3. A published aircraft flight schedule shall include the following data for every scheduled flight:

• a) airport of departure;
• b) airport of destination;
• c) airport (s) located on the service route where flight schedule provides for aircraft landing;
• d) air carrier code;
• e) flight number;
• f) days of flights in a week;
• g) time of departure (local);
• h) time of arrival (local);
• i) flight period;

type (s) of aircraft.

2.3.4. Information set out in Passenger Ticket or baggage ticket (air waybill) shall match information published in the schedule at the time of drawing up the above carriage documents.

2.3.5. The schedule may be amended by the Carrier without prior notice to passengers and Consignors. The Carrier may cancel, postpone or detain a flight indicated in the Ticket or air waybill, replace the aircraft or change the service route if so required by the conditions of flight safety and aviation security and at the request of competent state authorities.

2.3.6. In case of change of aircraft flight schedule the carrier shall take reasonable measures to inform passengers and Consignors with whom a contract of air carriage of passengers or a contract of air carriage of cargo is concluded, of a change in the aircraft flight schedule by placing such information on the website www.s7.ru, and by other means if possible in each specific case.

2.3.7. The Carrier shall take any reasonable measures within its powers to timely perform carriage under the contract of carriage.

2.3.8. Should it be impossible to deliver a passenger or cargo with the flight referred to in the Passenger Ticket (air waybill), provided such impossibility is not caused by a breach by the passenger or Consignor of these Rules of carriage and/or conditions of the contract of carriage the Carrier by agreement with the passenger or the Consignor (Consignee) may:

• a) carry this passenger or cargo with another flight to the point of destination indicated in the carriage document;
• b) pass it over for carriage to another Carrier;
• c) arrange for carriage with another means of transportation;
• d) made a refund as provided by the rules of air carriage set by the Carrier.

2.3.9. The Carrier is not liable for errors, distortions or omissions in flight schedules published by other legal entities without approval by the Carrier.

2.3.10. Charter flights by the Carrier are performed in accordance with a contract of aircraft charter concluded between the Carrier and the charterer. Under this contract the Carrier shall provide to the charterer for charge a complete or a part of carriage capacity of one or more aircraft for one or more flights for carriage of passengers, baggage or cargo.

2.3.11. Charter services are performed by the Carrier on the basis of agreed in advance flight plan subject to carriage conditions set out in the contract of charter service.

2.3.12. The Carrier informs a passenger (Consignor) through the charterer of the conditions of charter service and the need to observe Carrier rules of carriage.

2.4. Route of Carriage, Change of Route, Date and Time of Departure

2.4.1. Carriage of passengers, baggage and cargo is performed between points indicated in carriage documents. Point (s) on route indicated in carriage documents may be changed by agreement between the Carrier and a passenger (Consignor) and if other not covered international agreement of Russian Federation.

2.4.2. If the Carrier is unable to perform carriage between points indicated in the carriage document it may offer a passenger (Consignor) another route of carriage, and should the passenger (Consignor) reject carriage by such route, return the amount of carriage in accordance with these Rules.

2.4.3. Should a passenger (Consignor) change the route (date and time) of carriage the Carrier may recalculate the cost of such carriage.

2.5. Provision of Services and Information

2.5.1. The Carrier (including Handling Company) provides services related to the performance and support of carriage by air to passengers (Consignors) at airports and other points of carriage check in, office of sales, on board service concerning the performance of air carriage. Services provided shall be aimed at quality support of passengers, Consignors and Consignees. Services of the Carrier and Handling Company are rendered free of charge or for remuneration.

2.5.2. The Carrier or the Handling Company at the airport provides the following services for no extra charge:

• a) check in of passengers and processing of baggage on route and for the flight referred to in the carriage document, and special control of aviation security of passengers, baggage, cabin baggage or cargo;
• b) shuttling of departing (arriving) passengers between the terminal building and the aircraft, their embarkation and disembarkation on arrival at an intermediate airport, a transfer airport or the airport of destination;
• c) delivery of baggage or cargo to/from the aircraft, its loading/offloading on/from the aircraft;
• d) accommodation of passengers with children in a nursery room;
• e) two telephone calls or two e-mail messages if case of waiting for flight departure for more than two hours;
• f) serving soft drinks if case of waiting for flight departure for more than two hours;
• g) serving hot meals to passengers if case of waiting for flight departure for more than four hours and every six hours thereafter at daytime and every eight hours at nighttime;
• h) accommodation of passengers in hotel if case of waiting for flight departure for more than eight hours at daytime and more than six hours at nighttime;
• i) transportation of passengers from the airport to the hotel and back when hotel accommodation is provided free of charge;
• j) organize baggage storage.

2.5.3. The Carrier provides for no extra charge the following information on the website www.s7.ru and in air service sales office (if applicable):

• a) about time of departure and arrival of aircraft performing scheduled air services;
• b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;
• c) about flight schedule and cost of air carriage on service routes including beneficial conditions of carrying children and other passenger categories;
• d) about carrier who will operate the flight;
• e) about conditions of agreement of passenger including free baggage allowance and prohibited items for air carriage in the case of the passenger entering into agreement for the air carriage of passenger with free baggage allowance, the rules for carrying cabin baggage, including the carriage of the items specified in paragraph 4.4.5 of these Rules, items and things prohibited for carriage, the conditions for the carriage of baggage, purchased at the airport duty free zone;
• f) about conditions of tariff application;
• g) about Rules of Airline;
• h) about general requirements concerning customs, border, veterinary and other types of control;
• i) about possibility to check in transfer baggage at airport (point) of departure to final destination only if there are no goods for written declaration according to customs regulation of Customs union;
• j) about addresses of sales offices and rules of sales and reservation of services;
• k) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules.

2.5.4. The Carrier or the Handling Company provides the following information at airports of carriage:

• a) about time of departure and arrival of aircraft performing scheduled air services (to flight plan);
• b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;
• c) about time of embarkation of passengers on an aircraft performing service by schedule (flight plan);
• d) about delayed aircraft performing services by schedule (flight plan) and reasons for delay;
• e) about flight schedule and cost of air carriage on service routes including discount conditions of carrying children and other passenger categories;
• f) about rules of carrying passengers, baggage and cargo including free of charge carriage baggage allowance, cabin baggage allowance; items and things prohibited for carriage by air transport and other special conditions of carriage;
• g) about addresses of sales offices and rules of sales and reservation of services;
• h) about rules and procedure of conducting inspection of passenger, baggage, cabin baggage and their belongings before and after flight;
• i) about general requirements concerning customs, border, veterinary and other types of control;
• j) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules;
• k) about the way of travel to the nearest settlement, between airport terminals, between airports.

2.5.5. Information on execution of carriage documents in the name of specific passenger (cargo), on going through check-in at the airport of departure, on departure/arrival is only provided subject to written requests of government authorities or enterprises, institutions or organizations as well as people if such requests are recognized reasonable and lawful.

2.6. Reservation of Carriage Capacity on board the Aircraft

2.6.1. Reservation of carriage capacity (passenger seat, tonnage, volume) on board of a Carrier aircraft is for passenger or Consignor an essential condition of the carriage of passenger, baggage or cargo by air transport.

2.6.2. Reservation of carriage capacity is performed by the Carrier or the Agent (General agent).

2.6.3. Reservation of carriage capacity may be performed both at direct contact of passenger or Consignor with the Carrier or its Agent and by the phone, fax, e-mail, Internet and other means of communication. Reservation of carriage capacity for cargo may be performed when Consignor personally addresses the Carrier or its Agent (General agent) and also by the phone, fax, e-mail, Internet and other means of communication. Before make a reservation of carriage capacity for cargo. Agent (General agent) has to check cargo if it or part of it related to categories of dangerous goods. The Carrier makes a decision about the possibility and (or) conditions of cargo transportation based on the checks performed by Agent (General agent).

2.6.4. Reservation of carriage capacity is only valid if input in the Carrier reservation system, performed under the rules set by the Carrier and does not contradict the conditions of the contract of carriage.

2.6.5. The possibility of changing or cancelling the reservation of carriage capacity on the aircraft may be limited or ruled out under the rules of tariff application set by the Carrier.

2.6.6. On the expiration of the limit period of reservation storage in the reservation system, the order is cancelled without notice.

2.6.7. In the reservation of carriage capacity, the Carrier provides passenger no specific seat in the aircraft cabin with the declared class of service. The number of a specific seat allocated to passenger is indicated by the Carrier or the Handling Company at the check in of passenger or his/her baggage at the point (airport) of departure.

2.6.8. At the reservation of the carriage of transfer cargo the Carrier or the Agent (General agent) shall get confirmation of booking carriage capacity for all segments of cargo carriage including performed by other Carriers.

2.6.9. Reservation of carriage capacity for passenger or Consignor, execution of carriage document for carriage of passenger, baggage or cargo is effected within the time limits set by the rules of Carrier tariff application.

2.6.10. Reservation of carriage capacity for passenger or Consignor is deemed preliminary until the Carrier or its Agent for sales of services issues passenger (Consignor) with an executed carriage document.

2.6.11. The Carrier may cancel reservation of carriage capacity without notice to passenger or Consignor if passenger failed to pay for reservation within the set time frame or to meet other conditions provided by the rules of Carrier tariff application. The reservation of carriage capacity for cargo will be cancelled without notice to Consignor in the following cases:

• a) if the Consignor failed to pay for reservation within the set time frame and the transportation document is not issued to him for cargo carriage;
• b) if the Consignor failed to present cargo for carriage within the set by Carrier or General agent time frame;
• c) if the Consignor presented the cargo with incorrect documents necessary for execution of requirements related to customs, border, sanitary-quarantine, veterinary, quarantine phytosanitary types of control established by Russian Legislation and (or) by Legislation of the country through the territory of which the transportation is performed or cargo is not fulfill the requirements established by Russian Legislation legal acts and these Rules.

2.6.12. The Carrier may in special cases provided by Carrier rules of air carriage has the right to demand passenger or Consignor to confirm the earlier reservation of carriage capacity made for him for the declared route, date and time of departure, and the class of service on board of the aircraft.

2.7. Passenger, Baggage and Cargo Information

2.7.1. Passenger or Consignor while making reservation of carriage capacity on the aircraft shall communicate to the Carrier or its Agent (General agent) information about the route of carriage, date and time of departure, required number of reserved seats, class of service on board of the aircraft, citizenship, special conditions of carriage of passenger and baggage, contact details (phone number or another way of communication for passenger informing), information about data of Consignor and Consignee, name of cargo, its mass and volume, size of each piece, number of pieces, special properties and conditions of carriage, storage and handling of this cargo.

2.7.2. Special conditions for the reservation of the carriage capacity that require the Carrier’s approval:

• a) a seriously ill passenger;
• b) a patient on a stretcher;
• c) passenger visually impaired with a guide-dog;
• d) a passenger whose ambulation in the use of air transport is limited (hereinafter, passenger with limited ability) and/or whose condition requires special attention in providing services;
• e) a passenger carrying arms and/or ammunition;
• f) excess baggage;
• g) baggage with the dimensions of a single piece in package exceeding two hundred and three cm in sum;
• h) baggage of a single piece weighing over thirty kilos (excluding baggage of business class passengers up to 32 kilos);
• i) baggage to be carried in aircraft cabin only;
• j) cargo containing currency in banknotes or coins, stocks, bonds or other securities, credit or bank cards, jewelry, precious and semi-precious stones including industrial diamonds (hereinafter, valuable cargo);
• k) cargo with declared value;
• l) items or substances perishable on the expiration of a certain storage period or under an unfavorable effect of temperature, humidity or other ambient conditions (hereinafter, perishable cargo);
• m) items or substances potentially hazardous for health, safety, property or environment included in the list of dangerous goods or classified as dangerous goods under the international treaties of the Russian Federation and the laws of the Russian Federation (hereinafter, dangerous goods);
• n) heavy cargo;
• o) oversize cargo;
• p) bulky cargo;
• q) dogs, cats, birds;
• r) animals, birds, insects, fish, etc. (hereinafter, animals);
• s) cargo requiring special conditions of carriage;
• t) human and animal remains.

2.7.3. The Carrier has not right to give information obtained from passenger/Consignor to any third party except as provided by article 2.7.4 and by the effective laws of Russian Federation.

2.7.4. The carrier has the right of processing the personal information of passenger / Consignor which is provided by passenger / Consignor in any form during reservation, issuing of ticket, and also when changing the conditions of carriage or voluntary refusal of carriage according to attachment 5 article 1 clause 6 FL № 152 “About personal information” RF for conclusion of contract of air carriage upon an initiative of passenger (subject of personal information). Under processing the personal information of passenger / Consignor in context of these Rules understands any action (transaction) or cumulative actions (transactions) accomplished by Carrier within the frame of execution of its obligations under carriage contract using the means of automation or without usage of such means with personal information including gathering, recording, systematization, accumulation, storage, clarifying (updating, changing), extraction, usage, transfer (distribution, provision, access), depersonalization, blocking, removal or disposal of personal information.

2.7.5. Under the personal information in context of these Rules understands:

• a) last name, name, patronymic;
• b) passport details;
• c) address;
• d) contact number;
• e) email address and other information indicated by passenger during reservation and effecting of carriage.

2.7.6. The fact of conclusion of contract of air carriage confirms approval by the passenger/Consignor:

• a) with transfer of his/her personal information into the automatic system of reservation and check-in oа passengers and other automatic systems (including the cases when such transaction presents trans-border transfer of personal information according to the article 12 of Federal Law №152-FL “About personal information”);
• b) that carrier has the right to authorize their Agents or other parties involved in process of realization or provision of carriage by the order of carrier to perform the processing of personal information of passenger/Consignor.
• c) that the carrier has also the right to carry out processing of personal data by any of the above mentioned method, after the termination of the contract of carriage — by the order of authorized bodies of state power, as well as for purposes of preparing for the passenger personalized proposals the services provided by Carrier or its partners.

2.8. Cancellation of Booking on Route Segments

2.8.1. The Carrier may cancel booking of carriage capacity on every subsequent service route segment without notice to passenger if passenger failed to use a reserved passenger seat on any segment of the route and failed to inform the Carrier of his/her intention to use other segments of the carriage.

2.9. Tariffs, Taxes, Charges and Discounts

2.9.1. Air carriage tariff is only applied to payment for the carriage of passenger, cabin baggage, baggage or cargo from the point of departure to the point of destination and is established by the Carrier.

2.9.2. Tariff applied shall be effective at the date of commencement of carriage. Ticket, baggage ticket or air waybill paid by passenger (Consignor) and drawn up before Carrier announcement of a change in the tariff or the currency exchange rate are valid without extra charge to match the tariff effective at the initial date of carriage unless the contract of air carriage is amended. No changes of tariffs or rules of Carrier tariff application affect the conditions of contract of air carriage if carriage is in progress.

2.9.3. If passenger voluntarily changes itinerary after start of service a new ticket is drawn up on the basis of the tariff of new service. New service tariff is recalculated from the initial point of carriage applicable at the date of carriage commencement if other not covered by Carrier Rules of tariffs applied (subject to the provisions of paragraph 1.2.3). The amount of extra charge is calculated on the basis of the difference between the original tariff and the tariff of new carriage including any applicable charges.

2.9.4. Procedure of calculation of taxes or charges withdrawn from passengers is fixed by respective government authorities and/or the Carrier and brought to the attention of passengers in sales office in the processing of carriage. Any tax or charge is payable by passenger on top of tariff unless otherwise provided by Carrier rules of tariff application.

2.9.5. Discounts from tariffs of air carriage are established by Carrier Rules of Tariff Application worked out on the basis of applicable laws of the Russian Federation and regulatory documents of the federal civil aviation administration.

2.9.6. Tariffs, taxes and charges are payable by passenger (Consignor) in the currency of the country where the carriage document is drawn up or in another currency provided by the Carrier unless that contradicts the foreign exchange regulations of the country of sale.

2.9.7. If carriage is payable in currency other than the currency of tariff publication, calculation of equivalent in the currency of payment is performed on the basis of rate published in reservation systems effective at the time of carriage processing. In that case the amount of tariff payment equivalent is regulated by the Carrier additionally.

3. Passengers carriage

3.1. Ticket and baggage receipt

3.1.1. Ticket or baggage receipt (hereinafter “Ticket”) is a carriage document certifying conclusion of a contract of air carriage between the Carrier and passenger. A separate Ticket is drawn up for each passenger or (if necessary) Ticket and issued together with it additional ticket (tickets) which is indicating the ticket number to which it is issued.

3.1.2. Ticket may be drawn up in electronic format (electronic Ticket) or as hard copy (paper Ticket).

3.1.2.1. Paper Ticket shall consist of:

• a) Flight and passenger coupons;
• b) Information pages containing information on the conditions of contract of carriage of passenger and his baggage on domestic (international) air routes, main rights, obligations and responsibilities of the Carrier and passenger, items and substances prohibited for carriage and other data necessary for passenger.

3.1.2.2. Electronic Ticket shall consist of:

• a) electronic flight coupon (s);
• b) itinerary receipt.

3.1.3. Passenger may receive drawn-up Ticket or itinerary of electronic Ticket directly from the sales office of the Carrier or its Agent or select means of delivery agreed with the Carrier or its Authorized Agent or receive itinerary of electronic Ticket independently in accordance with the procedure set by the Carrier or its Authorized Agent.

3.1.4. Passenger Ticket must indicate passenger last and first names (in full) and passenger ID number.

3.1.5. Passenger Ticket coupons contain information about the conditions of carriage of passenger and his baggage between indicated points on specific route. In Ticket issued for charter flights the amount paid is not indicated for carriage of passenger, baggage and cargo executed by Contract of Aircraft Charter.

3.1.6. Ticket is issued to passenger after payment of carriage cost at the tariff set by the Carrier only. Passenger is only admitted for carriage at display of a Ticket duly executed and containing required flight coupon, other unused flight coupons and a passenger coupon (for paper ticket only). Passenger shall keep the Ticket and all unused flight coupons during the entire trip and produce them to the Carrier or the Handling Company at any time at request.

3.1.7. Changes to Passenger Ticket at passenger request are permissible with Carrier consent and are only made at the location where Ticket was bought by the Carrier or its Authorized agent (Agent) in accordance with Carrier Rules for tariffs applied and during the period when ticket is valid.

3.1.8. The Carrier or the Handling Company shall indicate in the baggage ticket being a part of the Ticket certifying baggage acceptance for carriage, the number of baggage pieces or gross weight (further weight), except for the items referred in 4.4.5 of these Rules. If passenger has an electronic Ticket the data of the number of pieces and/or weight of baggage, with the exception of items referred to in 4.4.5 of these Rules, are input in electronic format.

3.2. Lost, Damage or Invalid Ticket

3.2.1. Passenger is admitted for carriage if he/she holds a duly executed Ticket.

3.2.2. The Carrier may not accept passenger for carriage pending the establishment of the fact of passenger contract of carriage conclusion if:

• a) any part of the Ticket is damaged;
• b) ticket coupons contain corrections unconfirmed by the Carrier (Agent) in due course;
• c) a required flight coupon of paper ticket is missing;
• d) corresponding coupon of electronic ticket has status not appropriate for carriage;
• e) Paper Ticket (flight and passenger coupons) bears no mark of Carrier (Agent) validator;
• f) Paper Ticket is declared by passenger as lost;
• g) produced Ticket was earlier declared as lost (stolen) or recognized as counterfeit.

3.2.3. The Carrier shall take any reasonable measures within its power to establish the fact that the contract of passenger carriage has been concluded.

3.2.4. Should it be established that no contract of air carriage has ever been concluded the Ticket is recognized as invalid, and passenger is not admitted for carriage. A Ticket recognized as invalid is cancelled by the Carrier (Authorized agent) with drawing up a report indicating the reasons why the Ticket is invalid.

3.2.5. A duplicate is only issued after it is established that a contract of air carriage has been concluded, provided Passenger supplies information about the lost or damaged Ticket (place/date of acquisition, date of acquisition, itinerary, flight number, date of departure).

3.2.6. In some cases, such as processing of carriage on blank forms of Interline partners, TKP, ARC or BSP, in processing of carriage in reservation systems different from the Carrier reservation system, including, on Carrier official letter forms without automated mask, if passenger turns up less than 3 hours before flight check in is closed, the process of ascertaining conclusion of contract of air carriage may take certain time whereby passenger is recommended to contact the Carrier on any matters concerning the Ticket blank in advance. The Carrier shall exert any reasonable effort to clear up the fact of contract of carriage conclusion but bears no responsibility if such fact may not be established as a result of failure to provide required information by Interline partners, BSP, ARC agents or TKP employees. Should the fact of conclusion of Contract of Air Carriage be established after the completion of embarkation, the Carrier shall provide the passenger carriage on the itinerary of the non-performed carriage by the next flight having available seat and carriage capacity in the same service class corresponding to the paid tariff under the rules of tariff applied.

3.2.7. Ticket duplicate is an exact copy of the original Ticket and valid for carriage on the original itinerary. Ticket duplicate is only drawn up for unused segments of service, provided the term of the original Ticket has not expired before the application for duplicate is filed. After executing a duplicate, the date of departure may be changed under the rules of tariff application.

3.2.8. Receipt for excess baggage and Miscellaneous Charges Order lost by passenger are not reissued and no duplicates for those are executed.

3.2.9. If the Carrier or Carrier Authorized Agent is unable to draw up a Ticket duplicate, passenger may be offered to acquire a new carriage document, provided the new carriage document is acquired for the same itinerary (or a part of itinerary) and tariff, and execution of “Application for loss of passenger carriage document and return of money” (except as the lost Ticket is drawn up on interline partner form). After the fact of original contract of carriage conclusion is established the Carrier shall return to the passenger excess money paid for carriage. Refunds are made through the Carrier’s Offices in accordance with these Rules, the terms of the contract of carriage, as well as other internal rules and technologies of the Carrier.

3.2.10. Passenger for whom the fact of conclusion of a contract of air carriage with the Carrier is established after the departure of respective flight that should have been flown by the passenger, may be offered to either use service on the route of unused service on the next flight on which there is available seat or carriage capacity in the class of service which meets the paid tariff, or get a refund for unused service (in the amount that would have been paid to the passenger in case of voluntary waiver of carriage) under the rules of tariff application and in accordance with the procedure set by the Carrier. Refund for unused carriage under a lost Ticket drawn up on interline partner forms is returned in accordance with the procedure set by the interline partner.

3.3. Transfer of Passenger Ticket

3.3.1. Ticket is not subject to transfer or use by another person unless otherwise provided by the laws of the Russian Federation. If a paper Ticket is produced by a person not indicated in the Ticket the Ticket is withdrawn by the Carrier and its cost is not reimbursed to the bearer. In that case the Carrier shall make out a report indicating reasons for withdrawal of the Ticket. Reimbursement of Ticket cost for a fully or partially unused service to a person not indicated in the carriage document is made at production of a power of attorney by the person indicated in the carriage document, certified in accordance with the statutory procedure.

3.3.2. If a Passenger Ticket is used or cost of service reimbursement is received by another person not indicated in the carriage document the Carrier is not liable to passenger entitled to service under the carriage document.

3.4. Validity of Passenger Ticket

3.4.1. A Ticket issued to passenger at a normal tariff is valid for carriage within one year of the commencement date of carriage, and if no flight coupon is used or the Ticket is issued with open date, — within one year of the date of issue.

3.4.2. A Ticket issued to passenger at a special tariff is valid within a term set by the Carrier rules of tariff application.

3.4.3. Ticket may be accepted for exchange or refund under Carrier rules of tariff application within the validity period of such Ticket.

3.4.4. A Ticket issued at a special tariff may be accepted for exchange at extra charge to match a higher tariff under the requirements and conditions of the tariff applied to the original Ticket unless otherwise stipulated by the rules of that tariff. In that case the term of Carrier obligation certified by a reissued Ticket accrues from the first flight coupon of the old Ticket if the service has started or from the date of issue of a new Ticket if no coupon of the old Ticket was used.

3.4.5. Each flight coupon of the Ticket is valid for carriage of passenger between the points indicated therein under the respective class of service. If the Ticket is drawn up with open date of return flight, reservation of a passenger seat on board of the aircraft for the requested date of departure is made in the availability of seats in that class of reservation within the validity period of the Passenger Ticket.

3.4.6. The Carrier may extend the term of the contract of carriage certified by the Ticket at no extra charge to the passenger if:

• a) the Carrier has cancelled the flight indicated in the carriage document of the passenger;
• b) the Carrier failed to carry passenger within the time indicated in the carriage document to schedule (flight plan);
• c) the Carrier failed to perform landing referred to in the passenger carriage document at the airport of destination.

3.4.7. If passenger failed to complete a commenced carriage within the valid period of the Ticket for reason of his illness or the illness of his family member or close relative travelling with him on the aircraft, which is confirmed by medical documents the passenger may request the Carrier to amend the term of the contract of carriage appropriately, and the Carrier acting according to “Rules of the voluntary return/ exchange of transport documentation on the basis of medical documents” shall extend the contract of carriage with regard to the content of medical documents provided by passenger.

3.4.8. If passenger carrying a Ticket with open date of departure requests reservation of service, and the Carrier is unable to provide a passenger seat and carriage capacity within the validity period of the Ticket the Carrier or its Authorized agent shall make reservation for a next flight which has available passenger seat or flight capacity of the service class matching the paid service class.

3.5. Passenger and baggage check-In before departure

3.5.1. Passenger carrying Ticket shall at the airport of departure or in another point established by the Carrier go through a procedure of check in and baggage check in as well as aviation security check. In carriage on an international route passenger shall also go through customs, border and if necessary, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks.

3.5.2. Passenger shall well in advance arrive at the point of Ticket check in and baggage check in for required pre-flight formalities (check in procedure, payment for excess baggage, check, customs, border security and other formalities, execution of exit and entrance documents), as well as embarkation and loading of baggage on aircraft. Airport check in for Siberia Airlines flights is completed 40 minutes before the time of departure, unless otherwise provided by international regulated documents. The time of beginning and ending of check in at the city terminal is fixed separately and notified to Passenger in drawing up Tickets. The deadline for check in at the city terminal is fixed with allowance for time period required for delivery of passenger and baggage to the airport of departure for embarkation. The deadline for embarkation on board of the aircraft is fixed at each airport depending on its capacity and reported to passenger at check in.

3.5.3. For the purpose of flight safety passengers, cabin baggage, baggage including accompanied belongings, and cargo go through mandatory pre-flight check and if necessary past-flight check.

3.5.3.1. Pre-flight and past-flight checks of passenger, cabin baggage, baggage including accompanied belongings are conducted at airport by authorized persons of aviation security services and transport police officers taking part in pre-flight and past-flight checks.

3.5.3.2. Passengers with diplomatic status having diplomatic immunity and couriers carrying correspondence pass checks on general basis.

3.5.3.3. Pre-flight check does not preclude inspection in the course of investigative, criminal investigative and other operations by authorized persons in accordance with the statutory procedures of the Russian Federation.

3.5.3.4. In the process of aircraft operations pre-flight check is performed after passenger check in, border security, customs, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks.

3.5.3.5. If Passenger refuses to pass check the contract of air carriage shall be considered terminated according to item 3 of article 85 of Air Code unilaterally with reimbursement of fare under these Carrier Rules and Carrier tariff application rules.

3.5.4. For check-in and baggage handling the Passenger shall present an identity document.

3.5.4.1. Passenger identity documents include.

• a) RF passport;
• b) RF passport for going abroad, regular foreign passport, diplomatic passport, service passport;
• c) national passport of foreign citizen;
• d) RF residence permit for stateless persons;
• e) birth certificate for RF citizens under 14;
• f) seaman certificate of identification for duty travel;
• g) RF citizen temporary ID;
• h) repatriation certificate to the country the citizen of which he/she is;
• i) identity card of an officer, warrant officer of the Russian Federation (midshipman)* or CIS countries;
• j) military ID of RF military serving on draft or under contract with notation of being in service;
• k) travel document of stateless person or refugee;
• l) lTravel document (international pass) of UN;
• m) ID of deputy of State Duma and Federation Council of Federal Assembly of the Russian Federation (in domestic services of the Russian Federation);
• n) certificate of release from confinement;
• o) ID issued to convict allowed leaving place of confinement for short or long period of time.
• p) conclusion on establishing the identity of a foreign citizen or stateless person (only for transportation within the Russian Federation).

3.5.4.2. Also, if necessary, the passenger shall have with the documents certifying the special conditions of carriage of this Passenger and his/her baggage (notarized permission from one of the legal representatives of a minor for the departure of a child citizen of the Russian Federation, medical certificate and veterinary documents and etc).

3.5.4.3. In case if the Passenger intends to produce at check-in for the flight an identification document other than the one on the basis of which his Ticket was issued, the Passenger shall apply to the Carrier or the Authorized agent well in advance (not later than the check-in for the corresponding flight) before the check-in for the flight to make changes on the ticket and in the automatic reservation system concerning the identification document, and the Carrier or the Authorized agent shall take actions on making the above changes.

3.5.5. Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located on the territory of the Russian Federation, and the airport (point) destination outside the customs area of the Customs union, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.

3.5.6. Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located outside the territory of the customs area of the Customs union, and the airport (point) destination on the territory of Russian Federation, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.

3.5.7. If a transfer passenger did not declared that there is inside of baggage are goods which are subject to obligatory declaration in writing and it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing in accordance with the customs legislation, the baggage is accepted to final destination and is presented by the Carrier or handling company to the customs authority for customs control at the airport of transfer.

3.5.8. At the check in boarding pass is given to passenger which shall include name and surname of the passenger, flight number, departure date, end time of boarding, gate number (if at the time of passenger check in the gate number already known) and seat number at the aircraft. If necessary, additional information may be given on boarding pass.

3.5.9. Passengers are boarding the aircraft after they present a boarding pass for respective flight.

3.5.10. For international flights passenger shall have duly executed exit, entrance or other documents required under the laws of the country into/from or through the territory of which carriage will be performed. Passenger travelling by international flights with transit without visa has to have confirmation of valid ticket with confirmed booking from transfer aiport to the final destination (ticket, itinerary receipt, boarding pass).

3.5.11. The Carrier is not liable for matters pertaining to Passenger relationships with government services (customs, border security, immigration, etc.) unless otherwise provided by international or national legislative documents of the country of departure, transfer, stop-over or entrance. However, the Carrier may check any required documents at check in prior to acceptance of Passenger and his baggage for carriage.

3.5.12. A passenger who is late for check-in or boarding will not be accepted for transportation on the flight.

3.6. Passenger service on board the aircraft

3.6.1. The Carrier shall have trained flight personnel on board of aircraft sufficient in number to provide passenger services, including emergency medical aid and flight safety under the applicable standards and rules of civil aviation.

3.6.2. The Carrier shall provide on board of aircraft:

• a) passenger information about flight conditions and rules of behavior on board of aircraft;
• b) passenger information about location of main and emergency exits and conditions of abandoning aircraft in emergency;
• c) passenger information about positioning of survival kits and inflatable escape chutes in aircraft cabin;
• d) serving of soft and/or hot drinks and catering;
• e) first aid.

3.6.3. The Carrier shall provide on board of aircraft a range of services depending on aircraft type and equipment, duration of flight, time of day when the flight is performed and class of service indicated in the carriage document. The Carrier shall provide passenger with the following services:

• a) information and reference services;
• b) individual services;
• c) first aid;
• d) provision with soft-stuffed items and passenger accommodations in flight;
• e) serving drinks and/or meals.

3.6.4. During level flight on board of aircraft, passengers are provided with catering free of charge or for extra charge (to be advised on Carrier web site in “Flight Information”, subsection “Rules”) subject to the service class, type of aircraft, duration of flight and time of day. The Carrier reserves the right to cater passengers with cold meals irrespective of time of day and duration of flight on board of aircraft the type of which prohibits the use on board of special equipment required for passenger catering with hot meals in compliance with flight safety standards.

3.6.5. Smoking (including electronic cigarettes and using nicotine-containing products) is strictly prohibited on board. In the territory of airport smoking is only permitted in special places.

3.6.6. Rules of passenger’s behavior on board of aircraft.

3.6.6.1. While on board the aircraft passengers are entitled to:

• a) require any of the services provided for by the air carriage contract;
• b) address to the company’s employees and ask for protection if their life, health, honor or dignity is threatened.

3.6.6.2. While on board the aircraft passengers shall:

• a) promptly react to the requirements of the Aircraft pilot in command and other crew members' recommendations;
• b) place hand baggage and personal belongings into the designated place only;
• c) keep safety seatbelts fastened when “Fasten Your Seatbelts” panel is on (however, it is recommended to keep seatbelts fastened at all times during the flight);
• d) after boarding the plane to switch on airplane mode on all personal portable electronic devices with transmitting function;
• e) put inside of carry-on baggage for the time of taxing, take off, descending and landing the electronic devices the size of which is not allowed fast and safely place them in the pocket of front seat;
• f) observe the generally accepted rules of conduct in a public place.

3.6.6.3. Passengers are prohibited while on board the aircraft of the airline:

• a) cause situations threatening flight safety or life, health, honor and dignity of other passengers and crew, use any verbal insult or, all the more so, physical violence towards them;
• b) take alcoholic drinks except for those offered on board by the Company;
• c) smoke (including Electronic cigarettes) and use nicotine-containing products at any time during the flight;
• d) use safety equipment without special instructions of the crew;
• e) use electronic devices during the entire flight with transmitting function not equipped with airplane mode;
• f) use during the time of taxing, take off, descending and landing the electronic devices the size of which is not allowed fast and safely place them in the pocket of front seat;
• g) at any time during the flight use transmitting sets, remotely-operated games, wireless network devices;
• h) cause discomfort to other passengers and interfere with the crew’s work;
• i) damage the Company’s property and/or take out it from the cabin;
• j) stand up and move around the cabin during taxi, ascent or descent when the “Fasten Your Seatbelts” panel is on.

3.6.6.4. In the event of violation of these Rules the passenger is liable:

• a) on domestic flights in accordance with the applicable legislation of the Russian Federation;
• b) on international flights in accordance with the requirements of the international air legislation (i.e., the International Convention On Crimes and Some Other Activities Performed on Board signed in Tokyo in 1963 and ratified in 166 countries including Russia, hereinafter referred to as the “Tokyo Convention”) and the applicable legislation of the country of departure regardless of the country of registration or operation of the respective aircraft;
• c) if a delinquent who committed a crime outside Russia that affected citizens or property of the Russian Federation did not undergo punishment abroad, he/she shall be subject to such punishment upon his/her return to Russia in accordance with Article 12 of the Criminal Code of the Russian Federation.

3.7. Stop-over

3.7.1. Passenger may make one or more stop-overs in any intermediate airport enroute. Passenger shall advise the Carrier or its Agent of its intention to make a stop-over at drawing up Passenger Ticket and Baggage Ticket. The stop-over shall also be mentioned in the indicated carriage document. When passenger carriage document is drawn up at special tariff, stop-over is made with account for restrictions or ban on stop-overs under the rules of respective tariff application.

3.7.2. Passenger stop-overs along a service route are permitted within the validity period of Passenger Ticket, provided they are agreed in advance with the Carrier or its Agent, indicated in Passenger Ticket and Baggage Ticket, taken into account at the calculation of the cost of carriage, and for international carriage are also permitted by aeronautical (government) authorities of the country of intended stop-overs.

3.7.3. If at drawing up Passenger Ticket passenger failed to declare stop-over at an intermediate airport but chose to make such stop-over and stated so at that airport, such passenger may only proceed with the flight having introduced required amendments in Ticket data (exchange of Ticket) under these Carrier rules and applicable Carrier tariff rules; also passenger shall, before the resumption of the flight, indemnify the Carrier for all and any actual losses of the Carrier (including but not limited to, compensations the Carrier has paid or will have to pay to third parties in connection with such delay of flight) incurred as a result of delay of aircraft departure (flight performance) related to withdrawal of his baggage from the aircraft if processed to the point originally indicated in the carriage document. The exception is passenger stop-over caused by his/her illness or illness of his family member or close relative accompanying him on this aircraft, or other force-majeure events occurring at the point of stop-over. The fact of passenger illness or illness of his family member or close relative preventing him/her from proceeding with the flight service shall be confirmed by respective medical documents according to “Rules of the voluntary return/ exchange of transport documentation on the basis of medical documents”.

3.7.4. If passenger failed to proceed with flight service from the intermediate airport for reasons depending on the Carrier the Carrier shall dispatch such passenger to the point of destination with an aircraft performing next scheduled flight. Such carriage shall be performed at no extra charge or duty to that passenger.

3.8. Passengers carriage on preferential terms

3.8.1. Certain passenger categories are entitled to travel by air with discount under the laws of the Russian Federation and the Rules of Air Carriage provided by the Carrier.

3.8.2. Execution of carriage document for passengers enjoying government benefits is made individually at presentation of documents confirming the right to discount carriage by air under the laws of the Russian Federation and by written permission of the Carrier.

3.9. Children’s carriage

3.9.1. An adult passenger or passenger on board who is according to civil Legislation of Russian Federation has obtained the ability in full before he/she reaches 18 years old may carry one infant less than two years of age free of charge on domestic service or on international service with discount of ninety percent of normal or special tariff in the lack of specific conditions of special tariff application, without provision of an individual seat with obligatory drawing up of ticket. If an infant under two is provided with an individual seat at the request of the accompanying passenger such infant is carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application. Other infants under two accompanying the passenger and children between two and twelve are carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application, with provision of individual seats.

3.9.2. In drawing up Passenger Ticket and in the process of child check in a document shall be produced to the Carrier confirming the age of the child. The age of the child is counted at the date of carriage commencement from the initial point of departure indicated in the carriage document. The Carrier or its Agent shall indicate the date of birth in the child’s Passenger Ticket.

3.9.3. The child’s Ticket at the alteration of route and/or date of flight departure following commencement of carriage is reissued at the tariff of air carriage with discount corresponding to the age of the child at the date of commencement of carriage from the initial point of departure indicated in new carriage document.

3.9.4. Departure of a minor beyond the boundaries of the Russian Federation is regulated by the laws of the Russian Federation.

3.9.5. Airlines will take all possible measures to accommodate on board of aircraft full-aged passenger or passenger who according to Civil Code of RF obtained legal competency in full before 18 years old and travelling with him child (children) at the age up to 12 years.

3.9.6. Children in the age of two to twelve years old are carried only accompanied by an adult passenger or a passenger, who is in accordance with the civil legislation of the Russian Federation, has acquired full legal capacity until the age of eighteen years.

3.10. Carriage of sick passengers and passengers with disability

3.10.1. Passenger shall determine his capability to use air transport based on his/her health condition. Carrier is not liable in front of passengers including sick passengers and passengers with disability for possible deterioration of passenger health and/or other consequences onset in the course of flight except the cases when such consequences and/or health deterioration were caused by acts (negligence) of Carrier.

3.10.2. A citizen of the Russian Federation recognized as legally incapable by court may at a request of parents, step-parents or custodians leave the territory of the Russian Federation accompanied by an adult person capable to ensure the safety of the legally incapable citizen of the Russian Federation and the safety of surrounding people. The accompanied person should be at least 18 years old or passenger who according to Russian Federation Legislation obtained legal capacity in full before 18 years old (which should be confirmed by presenting of corresponding document which was given by competent government agency — Certificate of Marriage Registration or decision of court).

3.10.3. Carriage of seriously ill passenger, passenger on stretchers and passengers with hearing and vision disabilities at the same time is performed with accompanied person who will take care during the flight.

3.10.4. Patients on stretchers are carried with the provision of specially equipped seat on board the aircraft at triple tariff Y and accompanied only. Patients on stretcher are carried in economy class cabin only.

3.10.5. In connection with the need to install special equipment on the aircraft, the transportation of patients on a stretcher shall be approved by the Carrier in accordance with requirements of paragraph 2.7.2

3.10.6. For carriage passengers with disability and other persons with limited mobility, wheelchair, crutches and other mobility aids are carried free of charge and not included in free baggage allowance.

3.10.7. When for passengers with impaired vision accompanied by guide dog reservation of a seat is made, Carrier has to be informed about carriage of such passenger in order to assist at check in at the airport of departure and his/her delivery to aircraft at the airport of departure and from the aircraft at airport of arrival.

3.10.8. In case of transportation of visually impaired passenger accompanied by guide dog, the dog shall be carried free of charge in the passenger aircraft cabin, in excess of free cabin baggage allowance. The dog shall have the muzzle and the lead on and shall be attached to the chair at the feet of the passenger it accompanies.

3.11. Pregnant women carriage

3.11.1. Pregnant women are only admitted for carriage subject to production to the Carrier of a medical certificate issued by a medical institution that they have no contradictions against air travel at the date of flight indicated in the Ticket.

3.11.2. Carriage of pregnant women is performed subject to the Carrier bearing no liability to the Passenger for unfavorable consequences that may ensue for the Passenger and the fetus in the process and as a result of carriage by air, except for cases when such consequences and / or deterioration of health were caused by the Carrier’s actions (inaction).

3.12. Deported passengers carriage and passengers administratively expelled from the Russian Federation

3.12.1. Carriage of deported passengers and passengers banished from a foreign state and the Russian Federation is performed under the laws of the Russian Federation and international civil aviation law.

3.13. Diplomatic couriers carriage

3.13.1. The transportation of diplomatic couriers is carried out in accordance with the requirements of state authorities.

3.13.2. The diplomatic courier must have and produce at the Carrier’s request documents confirming his/her special authority as a person accompanying special baggage (mail).

3.14. Officials carriage

3.14.1. List of citizens served in the VIP Lounge is approved by the Federal Aviation Administration by agreement with executive authorities of RF subjects, and in VIP Lounges of Moscow, Moscow Region, Saint-Petersburg and Sochi by the Administration of RF President by agreement with the Federal Security Service of the Russian Federation.

3.14.2. Officials are served at the airport of departure, arrival, transit or transfer in special premises of the airport — VIP lounges (if any). Requirements in the check in officials are no different from generally accepted ones.

3.14.3. Officials are served in VIP lounges on the basis of applications. Applications are filed by representatives of state, public, political, confessional or business organizations. Passengers are charged for services provided in VIP lounge.

3.14.4. Officials shall arrive at the airport of departure not later than the time of closing of check in.

3.14.5. VIP passengers and their cabin baggage and checked baggage are delivered to the aircraft in last turn separately from other passengers.

3.14.6. VIP passengers and their baggage are removed from the aircraft at the airport of departure in last turn priority.

3.15. Employees of the State Courier Service carriage under the Government of the Russian Federation in the performance of official duties

3.15.1. Officers of State Courier Service to the Government of the Russian Federation are issued Passenger Tickets out of line.

3.15.2. Check in of passenger Tickets for officers of that department and processing of dispatches (correspondence) carried by them are performed before the beginning of passenger check in, and during check in — out of line. Pre-flight check of State Courier Service officers, their cabin baggage and baggage (except pouches) is performed on general terms out of line.

3.15.3. State Courier Service officers on duty are allowed to carry weapons while on board of the aircraft. Airport aviation security service shall inform the aircraft Pilot in command via the senior flight attendant about location of seats occupied by armed State Courier Service officers on board of the aircraft.

3.15.4. Personnel of Airport Security shall instruct State Courier Service officers that in case of any incidents on board of the aircraft they should not interfere unless requested by Pilot in command.

3.15.5. Carriage of dispatches (correspondence) by State Courier Service to the Government of the Russian Federation is performed on passenger seats (not more than 80kg of weight per seat) next to the accompanying officer or at a place convenient to observe and is paid for in accordance with accepted procedure.

3.15.6. Officers of State Courier Service to the Government of the Russian Federation carrying dispatches (correspondence) board the aircraft before the beginning of general passenger embarkation.

3.15.7. Officers of State Courier Service to the Government of the Russian Federation may stay on board of aircraft during parking, and in intermediate points of landing — near the aircraft for exchange of dispatches (correspondence).

3.15.8. Rules of carriage of officers (employees) of other federal executive authorities, dispatches (correspondence) of these authorities may be set by other regulatory acts approved by the federal civil aviation administration jointly (by agreement) with interested federal executive authorities.

3.16. Transit and transfer passengers carriage

3.16.1. The Carrier or its Agent while issuing Passenger Ticket to a transit or transfer passenger for the service route shall:

3.16.1.1. Ensure reservation and confirmation of reservation of carriage for transfer passenger in all itinerary segments to allow the passenger to arrive at the transfer airport in time for administrative formalities prior to flight departure;

3.16.1.2. Advise the passenger of procedures he/she shall perform at the transit or transfer airport in order to proceed further to the point of destination;

3.16.1.3. Advise the passenger of requirements of state authorities at transit/transfer points in international carriage including:

• a) the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure on the territory of the Russian Federation to the airport (point) destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;
• b) the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure outside the territory of customs territory of the Customs union to the airport (point) destination on the territory of Russian Federation union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;
• c) the conditions, restrictions and responsibilities that arise after check in as transfer passenger and his/her transfer baggage (including the provisions of article 4.3.5.);
• d) that the application of the simplified procedure under which a transfer baggage can be checked to final destination, the passenger does not exempt the transfer passenger from compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.
• e) Liability for breach of customs legislation Customs union and the Russian Federation legislation on customs.

3.16.2. The fact of concluding the contract of carriage confirms the acceptance of transfer passengers that transfer passengers informed by Carrier about conditions, requirements and responsibilities set forth in articles 3.16.1, 4.3.5.)

3.17. Business class passengers carriage

3.17.1. Business class passengers at airport could be offered the special service including check in at a separate desk, access to business lounge and delivery on board of aircraft separately from economic class passengers if it is covered by terms of applicable fare under which the ticket was issued.

3.17.2. On board of aircraft business class passengers are provided with seats in business class cabin and special service.

3.17.3. On arrival business class passengers are first to leave the aircraft separately from economy class passengers but not before VIP passengers.

3.18. Carriage of passengers with an extra seat

3.18.1. For carriage with increased comfort, a passenger may book one or two extra seats in the aircraft cabin. Payment for extra seat is charged to an affordable rate of the corresponding class of service.

3.18.2. A single ticket is issued for a Passenger and extra seat reserved for travelling with the higher comfort.

3.18.3. Free baggage including cabin baggage allowance is applied to an extra seat for a passenger with extra comfort according to applicable fare. Total free baggage allowance is indicated on the Ticket (in double value in accordance with applied fare).

3.19. Carriage of passengers traveling on service tickets

3.19.1. A passenger being an airline employee or Carrier own employee may be carried with Staff Ticket by Carrier flights with consent of the Carrier. Depending on the importance of the carriage and employee position a Staff Ticket may be provided with confirmed or unconfirmed reservation.

3.19.2. Passengers proceeding with Staff Tickets with confirmed reservation are served in the same way as Passengers who paid the cost of Ticket in compliance with applicable standard check in procedures. The following conditions shall be observed in serving passengers without confirmed reservation:

• a) passenger may be admitted for carriage subject to the availability of an empty seat following admittance of passengers who paid the cost of carriage and/or other passengers entitles to seat reservation;
• b) in case of transit carriage passenger shall be advised that his/her carriage may be suspended at any transit airport for lack of empty seats on further route segments, and the Carrier shall not be liable for that;
• c) in case of transfer carriage passenger and his/her baggage may be checked to the first transfer airport only;
• d) for the purpose of quick identification of baggage if carriage is performed within one segment the baggage of such passengers shall be loaded on the aircraft in last turn in order to permit easy access to it to quickly unload in case of necessity.

3.19.3. At the transfer airport, a passenger with Staff Ticket without confirmed reservation is served as in the airport of departure.

3.19.4. In case of disruption of flight, schedule passengers with Staff Tickets with confirmed reservation are served like passengers who paid for their Tickets. Passengers with Staff Tickets without confirmed reservation admitted for carriage, in case of disruption of flight schedule are served like any other passengers.

4. Baggage carriage

4.1. General requirements

4.1.1. Personal belongings are accepted for carriage as checked-in baggage or cabin baggage. Checked-in baggage is carried in baggage and cargo compartments of the aircraft. Cabin baggage is carried by passenger on board the aircraft.

4.1.2. Passenger’s checked baggage shall be carried by the same aircraft as the passenger proceeds on. If such carriage is impossible, the Carrier shall carry such baggage by an aircraft that performs next flight to the passenger point of destination.

4.1.3. The Carrier may deny carriage of baggage and/ or cabin baggage of passenger if the weight, number of pieces, contents, overall dimensions or its package does not meet the requirements of these Rules.

4.1.4. Baggage of a passenger that failed to show up for embarkation after check in (including the baggage of no-show transit passengers and their cabin baggage) are to be offloaded from the aircraft.

4.1.5. At check in and / or accepting the baggage, the passenger must present for weighing all baggage intended for carriage as checked baggage.

4.2. Free baggage allowance

4.2.1. In case of concluding an air carriage agreement for a passenger providing for a free baggage allowance, a passenger has the right to carry his or her baggage within the limits established by the Carrier without additional charge. The free baggage allowance is established depending on the type of tariff, class of service, it is indicated in the ticket (itinerary receipt of the electronic ticket) and cannot be less than ten kilograms per passenger of an aircraft.

4.2.2. When flying on codeshare flights with other carriers the baggage allowance of carrier who operates the flight apply. In case if carriage performed on flights of two or more carriers, including codeshare flights with other carriers, the rules of most significant carrier apply.

4.2.3. When passenger is involuntary downgraded a free baggage allowance of such passenger will stay unchanged according to the allowance indicated for class of service paid.

4.2.4. The Carrier on passenger’s request who travelling with common aim of travel in the same airport (point) of destination or airport (point) of stop over on the same flight (family members, persons who are travelling together or travelling to business trip) and have concluded agreement for the carriage of passengers by air, which provide the free baggage allowance, is obliged to combine the amount of the free baggage allowance by weight provided by the agreement of carriage for each of the passengers. The weight of one piece of checked baggage must not exceed thirty kilograms and is accepted for carriage without charging an additional fee. If the weight of one piece of combined baggage exceeds thirty kilograms, payment of such baggage is performed in accordance with paragraph 4.5.9 of these Rules. Baggage has to be checked in for each passenger individually.

4.3. Checked baggage

4.3.1. Passenger baggage is accepted for carriage at check in at the airport of departure or in another check in point. The Carrier or Handling Company shall issue to passenger with part (tear-off part) of numbered baggage tag for each piece of checked in baggage, another part has to be attached to each piece of baggage accepted by Carrier for carriage in baggage and cargo compartment under Carrier liability. Baggage tag is intended for baggage identification. To identify special conditions of carriage checked baggage is additionally attached a special unnumbered baggage tag.

4.3.2. The weight of a single piece of baggage shall not exceed 50 kg, excluding the wheelchairs and other assistive devices used by passengers with disabilities. When international carriage is taking place other maximum weight limitations, number of checked in pieces can be established according to applicable norms and state requirements of airports (point) of departure, airport (point) of transfer, and/or airport (point) of destination.

4.3.3. In connection of up to 24 hours transfer baggage is processed to the final destination or transfer point depending on the capacity of the airport of departure/transfer and the requirements of state authorities at the transfer point. If passenger flight connection exceeds 24 hours his baggage is processed to the point of transfer only.

4.3.4. Baggage of transfer passenger which has to be controlled by customs is accepted for carriage according to customs legislation of RF and/or customs legislation of the country to the territory, from the territory or through the territory of which carriage is performed.

4.3.5. When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation a simplified procedure of customs operations may be applied in according to Russian legislation, under which customs control of transfer baggage is performed without presenting it to customs authority by transfer passenger himself.

4.3.6. Check in of transfer baggage at the airport of departure to final destination is performed by declaring of transfer passengers to carrier, and (or) operator authorized by the airport of departure:

• a) the absence in his transfer baggage of goods subject to customs declaration in writing;
• b) that there is no need to present a transfer baggage at the airport of transfer for customs declaration in writing.

4.3.7. When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation the baggage can be checked in to the final destination only under condition that it does not include goods subject to customs declaration in writing.

4.3.8. When check in transfer baggage to the final destination airport (point) the basis for presenting the transfer baggage of transfer passengers by Carrier to customs authority for customs control at the airport (point) transfer is the presence on the transfer baggage the baggage tag with number, confirming the fact of check in of transfer baggage in the Russian Federation to airport (point) of destination.

4.3.9. Availability on the transfer baggage of baggage tag with number indicates declaration by transfer passengers to the customs authority that in the transfer baggage there are no goods subject to customs declaration in writing.

4.3.10. The use of a simplified procedure in which a transfer baggage can be checked to the final airport (point), does not exempt the transfer of passenger compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.

4.3.11. Presenting of transfer baggage, checked in in accordance with Russian Federation legislation, by Carrier to the customs authority for customs control at the airport (point) transfer is not exempt a passenger from liability for breach of customs legislation Customs Union and the Russian Federation legislation on customs.

4.3.12. The Carrier or Handling Company have to make a note on paper Ticket about the quantity and weight of checked baggage which is treated as baggage ticket issued to the passenger. In case of electronic Ticket entries of baggage, weight and quantity are made electronically.

4.3.13. The Carrier or Handling Company having accepted baggage for carriage is liable for safekeeping the checked in baggage and its package.

4.3.14. From the time, baggage is checked in for carriage and until the time when it’s claimed by passenger, passenger is prohibited to access the baggage except for its identification or additional check by competent services.

4.3.15. The Carrier may verify the weight of baggage carried by passenger at the airport of landing and/or airport of destination. If it established that the passenger is carrying baggage above the set free baggage allowance or above the quantity indicated in the baggage ticket without paying due charge for such carriage the

4.4. Cabin baggage and passenger belongings

4.4.1. The passenger has the right to carry free of charge cabin baggage within the limits set by the Carrier and allows him to place cabin baggage in the passenger cabin of the aircraft.

4.4.2. For the purpose of aviation security, protection of life and health of aircraft passengers and crew, cabin baggage may not contain items or substances forbidden for carriage by air transport according to aviation security regulations.

4.4.2.1. Personal belongings of the passenger, exceeding the cabin baggage allowance established by article 4.4.4, can be accepted by the carrier as checked baggage in accordance with the conditions of the concluded air carriage agreement for the passenger.

4.4.3. Cabin baggage may be carried as carry-on baggage on Carrier flights:

• a) for economy class passengers — personal belongings of passenger not prohibited for carriage in aircraft cabin with up to 10 kg in total, and in total dimensions by quantity no more than 55×40×23 cm.
• b) for business class passengers — personal belongings of passenger not prohibited for carriage in aircraft cabin with up to 15 kg in total, and dimensions no more than 55×40×23 cm each.

4.4.4. Cabin baggage during transportation shall be stored under passenger seat or be placed over the passenger seat in a closing baggage compartment.

4.4.5. In addition to cabin baggage, the passenger has the right to carry the following personal belongings in the cabin of the aircraft without charging an additional fee, if they with passenger seat and are not inserted into the cabin baggage:

• a) a backpack, the weight of which should not exceed 5 kg and the dimensions of which should not exceed in the sum of three measurements of 75 cm, or a ladies' purse, or a briefcase with nested in a backpack, or a bag, or a briefcase belonging;
• b) flower bouquet;
• c) overclothe;
• d) infant food for use in flight;
• e) suit in garment bag;
• f) a device for carrying a child (a baby bassinet, restraining systems (devices) for children under two years old, a baby stroller and other devices) for the carriage of a child whose dimensions do not exceed 55×40×23 cm and allow them to be safely placed in the cabin of the aircraft in overhead compartment or under the seat in front of a standing passenger seat;
• g) medicinal products, special dietary needs in the amount necessary for the flight;
• h) crutches, walking-sticks, walkers, rollators, a folding wheelchair used by the passenger and having dimensions that allow to safely place them in the cabin in overhead compartment or under the seat in front of standing passenger seat for passengers with reduced mobility.
• i) goods purchased at duty-free shops at the airport, packed in a sealed plastic bag, the weight of which shall not exceed 3 kg and the dimensions of which in the sum of three dimensions shall not exceed 75 cm.

4.4.6. At check in and / or at boarding gate, by Carrier request, must be presented for weighing the cabin baggage, as well as the belongings specified in paragraph 4.4.6 of these Rules.

4.4.7. Baby strollers, baby carrying devices (baby bassinets, restraint systems (devices) for transporting the child and crutches, walking sticks, walkers, rollators, wheelchairs, having dimensions that do not allow them to be safely placed in the cabin of the aircraft in overhead compartment or under the seat in front of a standing passenger seat when transporting a passenger with limited mobility have to be weighed during check in, baggage tags are issued, they are carried in excess of the free cabin and baggage allowance.

4.4.8. Passenger shall take care of safekeeping of cabin baggage and items listed in paragraph 4.4.6 of these Rules carried on board of the aircraft. Passenger while disembark the aircraft should remove all cabin baggage and items listed in paragraph 4.4.6 of these Rules from board of aircraft.

4.5. Excess, heavy and oversize baggage

4.5.1. Passenger shall inform the Carrier or its Agent in advance about the proposed weight, dimensions and number of baggage items in excess of the allowance with compulsory reservation of such baggage.

4.5.2. Passenger shall pay for carriage of excess baggage at the rate set by the Carrier applicable at the time of payment.

4.5.3. If passenger presents for carriage more baggage that was preliminarily agreed with the Carrier and paid for, such amount of baggage can only be accepted for carriage subject to carriage capacity available on board of the aircraft and payment made by the passenger.

4.5.4. The Carrier may limit carriage or deny carriage of passenger baggage with number of pieces, weight or dimension exceeding the free baggage allowance set by the Carrier if such carriage was not agreed with the Carrier in advance.

4.5.5. If at the point of departure Passenger produced for carriage baggage with a weight and/or size, and/or in number of pieces less that reserved and paid for in advance, the difference cost between the declared and actual weights of excess baggage is subject to refund to passenger under these Rules.

4.5.6. Passenger traveling within itinerary may reduce or with Carrier consent increase the weight and number of pieces of carried baggage.

4.5.7. If passenger during the journey increases the weight and/or number of carried baggage items he/she shall pay the carriage cost of baggage the weight and size of which exceed the free baggage allowance of the earlier paid freight. If passenger enroute reduces the weight of carried baggage, the Carrier shall not recalculate the previous freight.

4.5.8. During reservation of seat in aircraft or buying a Ticket passenger shall advise the Carrier or its Agent about carriage of oversize baggage.

4.5.9. Transportation of oversized baggage, heavy baggage, service dogs, pets/birds is paid based on their actual weight, dimensions and number of pieces on the specified Carrier baggage rates independently of other belongings passenger carried as baggage, except guide dogs, following with a passenger visually impaired, and as wheelchairs, crutches, walking sticks, walkers, rollators, used by a passenger with disabilities and other persons with disabilities, as well as strollers for transporting containers (cages) with animals/birds and baby strollers used by a passenger with a child, having dimensions that do not allow to place it safely in the aircraft cabin on the overhead compartment above the passenger seat or under the seat of the front passenger seat and transported without additional charge.

4.5.10. Oversize baggage is accepted for carriage provided the dimensions of loading hatches and baggage and cargo compartments of the aircraft permit its loading/unloading on/from the aircraft and placement on board. Such baggage shall have handles for carriage and fastenings in moving to/from aircraft and on board and means for its fastening.

4.5.11. If excess and/or oversize baggage has to be carried by aircraft of several carriers the Carrier drawing up carriage documents for that baggage shall get the consent of those carriers for such carriage.

4.6. Documents for excess baggage payment

4.6.1. Excess baggage ticket or electronic miscellaneous charge order confirms payment for excess baggage carriage by passenger.

4.6.2. Excess baggage ticket shall contain flight (from one to four) and passenger coupons executed by approved form.

4.7. Baggage carriage with an extra seat in the aircraft cabin

4.7.1. Passenger baggage requiring special care (movie–, photo-, tele–, video- or radio equipment, electronic or optical instruments, appliances, office automation equipment, music instruments, fragile items) may be carried in aircraft cabin with allocation on extra seat.

4.7.2. Carriage of baggage in aircraft cabin is processed and performed with advance approval by the Carrier. Passenger shall advise the Carrier or its Agent of baggage carriage in aircraft cabin with allocation on extra seat (s) while making reservation or acquiring ticket and pay for a separate extra seat for such baggage.

4.7.3. Separate tickets are issued for a passenger and extra seat for baggage carriage in the aircraft cabin. Extra seat is paid at an affordable rate of economy class.

4.7.4. A free baggage allowance is applied to an extra seat for baggage transportation. Cabin baggage allowance applies only to the passenger’s main seat.

4.7.5. The weight of baggage carried in aircraft cabin may not exceed the average weight of a passenger (no more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.

4.7.6. Package of baggage carried in aircraft cabin shall have devices for fastening to a passenger seat.

4.7.7. Delivery of baggage carried in aircraft cabin on board of aircraft, lifting and positioning in aircraft cabin, removal from aircraft and transportation from the aircraft are performed by passenger.

4.8. Diplomatic baggage (mail)

4.8.1. Diplomatic baggage (mail) accompanied by diplomatic courier is allowed for carriage in aircraft cabin. It is checked in as unchecked baggage (cabin baggage), separately from the courier’s personal baggage and may be placed on a separate passenger seat.

4.8.2. The weight of diplomatic baggage (mail) carried in aircraft cabin may not exceed the average weight of a passenger (not more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.

4.8.3. Carriage of diplomatic baggage (mail) is charged at Carrier rates published in the reservation system.

4.8.4. Carriage of diplomatic baggage (mail) in the custody of the Carrier is performed subject to Carrier rules.

4.9. Requirements for baggage and cabin baggage contents

4.9.1. For the flight safety purpose the following items are not accepted for carriage as checked, carry-on and on one’s person baggage:

• a) items and substances prohibited for carriage by laws of the Russian Federation and Government regulations, rules and instructions of state bodies of the Russian Federation, international documents in the area of civil aviation, international treaties of the Russian Federation and documents of public authorities of any country to, from or through the territory of which carriage is performed;
• b) explosives, firing agents and items stuffed with them;
• c) compressed and liquefied gases;
• d) flammable liquids;
• e) flammable solids;
• f) oxidizing substances and organic peroxides;
• g) toxic substances;
• h) radioactive materials;
• i) caustic and corrosive substances;
• j) poisonous substances;
• k) fire-arms, cold and gas arms, except cases and in the manner established by the legislation of the Russian Federation;
• l) other materials and substances which may be used as a weapon of assault on passengers, crew, or creating threat to aircraft flight.

4.9.2. Full list of dangerous goods prohibited for carriage on board the aircraft contain in Technical Instructions for safe transport of dangerous goods by Air (DOC 9284 ICAO).

4.9.3. Items and substances which may be carried in limited quantities:

• a) cylinders with gas Div. 2.2. worn for the operation of mechanical limbs;
• b) non-radioactive medicinal or toilet articles (including aerosols) — the total net quantity of each single article must not exceed 0.5 kg or 0.5 L, total net quantity per 1 passenger must not exceed 2 kg or 2 L;
• c) hair curlers containing hydrocarbon gas — up to one (1) per passenger.

4.9.4. Items and substances which may be carried in limited quantities in checked baggage only:

• a) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bayonets, daggers, knives: sheath-knives, jettison-blade knives, lock-knives, mockups of any weapons;
• b) domestic knives (scissors) with length of blade over 60 mm;
• c) alcoholic beverages, when in retail packaging, containing more than 24% but not more than 70% alcohol by volume, in receptacles not exceeding 5L, with a total net quantity per person of 5 L;
• d) liquids and alcoholic beverages containing not more than 24% alcohol by volume;
• e) aerosols for sporting or home use — in containers of not more than 0.5 kg or 500 ml — not more than 2 kg or 2 L per passenger. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents;
• f) internal combustion or fuel cell engines — must meet A70 of ICAO Technical Instructions
• g) medical thermometer, containing mercury, in a protective case — one per passenger.
• 4.9.5. Items and substances which may be carried in limited quantities in cabin baggage or personal belongings:
• a) medical thermometer without mercury;
• b) mercury barometer, packed in pressurized container with consignor seal (transported by a representative of the weather bureau);
• c) cigarette lighter — (permitted on one’s person only), one per passenger;
• d) dry ice for perishable foodstuffs cooling — not more than 2,5 kg per passenger;
• e) 3% hydrogen peroxide — not more than 100 ml per passenger;
• f) fuel cells powering portable electronic devices (e.g. cameras, cellular phones, laptop computers and camcorders) — in accordance with ICAO Technical Instructions requirements;
• g) liquids, gels and sprays referred to non-hazardous in containers of not more than 100 ml capacity (or equivalent capacity in other volume units), packed in tightly closed transparent plastic bag not more than 1 L capacity — one bag per passenger.
• Liquids in containers larger than 100 ml are not accepted for carriage even if the container is only partially filled. If the container is only partially filled. Exceptions for transportation are medications, baby food and special dietary needs.
• h) liquids purchased in duty-free stores at the airport or on board the aircraft must be packaged in a securely sealed (sealed) plastic bag ensuring identification and access to the contents of the bag during the flight, which has an authentic confirmation that this purchase was made at the airport duty-free stores or on board the aircraft on the day (days) of the trip.
• 4.9.6. The administration or aviation security service of the airport, airlines may decide to introduce additional measures of aviation security on flights with increased danger, as a result of which certain devices, including, but not limited to, the following items are prohibited for carriage in the aircraft cabin:
• a) corkscrews;
• b) hypodermic needle (if there is no medical justification provided);
• c) knitting-pins;
• d) scissors with length of blade less than 60 mm;
• e) folding (without clamp) travel penknives with length of blade less than 60 mm;
• f) mercury barometers;
• g) workmen’s tools* — tools capable of being used either to cause serious injury or to threaten the safety of aircraft (crowbars, drills and drill bits, including cordless portable power drills, tools with a blade or a shaft of more than 6 cm capable of use as a weapon, such as screwdrivers and chisels, saws, including cordless portable power saws, blowtorches, bolt guns and nail guns).

* In accordance with the ICAO Aviation Security Manual.

4.9.7. Items and substances that may be carried with the approval of the Operator:

• a) small oxygen or air, gaseous, cylinders require for medical use. The cylinders must not exceed 5 kg gross weight;
• b) avalanche rescue backpack, containing a cylinder of compressed gas in Div. 2.2. ICAO Technical Instructions — not more than one (1) per person. May also be equipped with a pyrotechnic trigger mechanism containing less than 200 mg net of Div. 1.4S;
• c) not more than four small cylinders with carbon dioxide or other gas Div. 2.2. ICAO Technical Instructions (the volume of each cylinder cannot exceed 50 ml) inserted into self-inflating life jacket and not more than two spare cylinders for it;
• d) only in checked baggage — security-type equipment such as attaché cases, cash boxes and bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material, while performing ICAO Technical Instructions;
• e) battery-powered wheelchairs or other similar mobility devices with non-spillable batteries, carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair or mobility device. In cases where the mobility device is specifically design to allow its battery (ies) to be removed by user (e.g. collapsible), battery must be transported in strong and rigid packaging and battery must be protected from short circuit;
• f) battery-powered wheelchairs or other similar mobility devices with spillable batteries, carried as checked baggage, if battery shut off, battery terminals protected from short circuit and battery securely fastened to wheelchair of mobility device. If battery removed from wheelchair, it must be protected from short circuits and transport in strong and rigid leak-tight packaging, which avoid spillage and surrounded by compatible absorbent material sufficient to absorb their total liquid contents. It is recommended to install vent plugs to this battery type to avoid spillage;
• g) battery-powered wheelchair or other lithium-ion battery-powered mobility device and carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair. In cases where the mobility device does not adequately protect the battery:
  the battery must be removed in accordance with the manufacturer’s instructions;
  energy capacity not more than 300 Watt-hours (if two batteries, the energy capacity each not exceeding 160 Watt-hours);
  battery terminals must be protected (by isolating the terminals, for example by taping open terminals) from short circuit;
  the battery must be protected from damage (for example, by placing it in a protective case);
  the battery must be carried in passengers cabin;
• h) It is allowed to carry in passengers cabin only one spare battery with energy capacity not more than 300 Watt-hours or two spare batteries each not exceeding 160 Watt-hours.

4.9.8. Carriage of lithium ion, lithium metal batteries and devices containing such batteries.

4.9.8.1. Portable electronic devices containing lithium metal or lithium ion cells or batteries (watches, cameras, cellular phones, lap-top computers, camcorders, etc), when carried by passengers or crew for personal use must be carried as carry-on baggage. If such devices carried as checked baggage, device must be protected from inadvertent activation.

4.9.8.2. Portable medical electronic devices (Automated External Defibrillators (AED), Nebulizer, Continuous Positive Airway Pressure (CPAP), etc.) containing lithium metal or lithium ion cells or batteries must be carried as carry-on baggage.

4.9.8.3. Spare batteries must individually protected to prevent short circuits (for example, by placing in package and insulating of battery terminals (e.g. by taping over exposed terminals) or placing of each battery in separate plastic bag or protective pouch), and carried as carry-on baggage.

4.9.8.4. Also, each installed of spare battery must comply with the following restrictions:

• a) for a lithium metal battery, the aggregate lithium content is not more than 2 g;
• b) for lithium ion batteries, the Watt-hour rating is not more than 100Wh.

4.9.8.5. Lithium ion batteries with a watt-hour exceeding 100Wh but not exceeding 160 Wh, or with a lithium metal content of more than 2g but not more than 8 g (for medical devices PMED) may be carried as spare batteries in carry-on baggage or as part of lithium ion battery powered equipment in carry-on baggage. Maximum two spare batteries may be carried in carry-on baggage only. These batteries must be individually protected to prevent short circuits.

4.9.9. It’s not recommended to passengers to put into their checked baggage fragile and perishable items, banknotes, jewelry, precious metals, computers, debentures, valuable securities and other, business documents, passports, IDs, keys or similar items.

4.9.10. Passenger is responsible for carriage in baggage items prohibited for carriage or handed over for transportation according to the requirements and conditions of carriage set out in this rules.

4.10. Carriage of weapon, ammunition and special devices

4.10.1. Carriage by air of weapon, ammunition and special devices (hereinafter, weapon) is performed under the laws of the Russian Federation and by laws of federal executive authorities, laws of other states and international treaties of the Russian Federation.

4.10.2. Weapons of passengers transferring from foreign countries through one airport in the Russian Federation to another are processed to the airport of initial arrival on the territory of the Russian Federation.

4.10.3. Weapons of transfer passengers traveling from one airport of the Russian Federation through another to a foreign country, including the countries of the Eurasian Economic Union, are processed to the airport of transfer on the territory of the Russian Federation.

4.10.4. During the flight passenger is prohibited to have in the aircraft cabin the following items:

• a) fire, gas, pneumatic, cold or mechanic arms of any type;
• b) pistols, revolvers, rifles, carbines and other fire, gas, or pneumatic arms, electric strikes and their mockups;
• c) any weapon mockups or models (including toys);
• d) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bayonets, daggers, dirks, stilettos, knives: sheath-knives, commando knives, switchblades, jettison-blade knives, lock-knives, and domestic knives of any purpose;
• e) explosives, firing agents and items stuffed with them: gunpowder of any type in any package or quantity, live rounds (including smallbore); cartridges for gas pistols, capsules (caps); pyrotechnics: pistol-lights; landing flares, torch pots, blasting cartridges, blaster matches, Bengal lights, detonating cartridges, trotyl, dynamite, shimose, ammonal and other explosives, detonators, electric detonators, electric spark igniters, detonating cord.

4.10.5. Ammunition with explosive or incendiary bullets, cartridges for gas weapons, as well as devices filled with tear or irritating substances are prohibited for carriage.

4.10.6. Passenger with weapon having permit for their carriage are surrendered to the Carrier at the airport of departure for temporary storage during flight and are returned to the passenger on the completion of the flight at the airport of destination.

4.10.7. If aircraft itinerary crosses state border the matter of weapon carriage on board shall be settled in advance by the passenger with respective authorities of states concerned for compliance with laws and regulations applicable in those states. Passenger shall have permission to enter a state with weapon from competent authorities of such state.

4.10.8. On the territory of Russian Federation acceptance of weapon for carriage, execution of required documents, delivery on board at the airport of departure and issuance at the airport of destination are affected by an Aviation Security Officer (ASO).

4.10.9. Weapons are accepted for carriage if the passenger has a corresponding original permit for their storage and carrying or a copy certified in accordance with the procedure established by the legislation of the Russian Federation, and when imported into the territory of the Russian Federation and exported from the Russian Federation, an additional import/export permit. The transportation of weapons and ammunition belonging to visa-free transfer passengers who do not cross the border of the checkpoint across the state border of the Russian Federation is carried out without an import (export) permit. Weapons, ammunition and cartridges imported into the territory of the Russian Federation or exported from the Russian Federation are subject to mandatory customs inspection during customs clearance, with the exception of the member States of the Eurasian Economic Union

4.10.10. The acceptance of weapons from a passenger for temporary storage for the duration of the flight is formalized by an act signed by the passenger-the owner of the weapon and the employee of the ASS (Aviation Security Service).

4.10.11. ASO informs the carrying passenger about the procedure of weapon claim at the airport of destinations.

4.10.12. Officers of the Federal Safeguard Service of the Russian Federation, State Courier Service to the Government of the Russian Federation on duty having required individual travel orders are not required to surrender their weapons to Carrier for safe custody.

4.10.13. Weapons in an amount not exceeding 5 units, cartridges belonging to category 1.4S, in a quantity not exceeding 1000 pieces, weighing not more than 5 kg, packed in cases, holsters or special cases, as well as in special packaging of the weapon manufacturer are accepted for carriage as checked baggage from one passenger (for foreign citizens, the transportation of weapons imported into the territory of the Russian Federation for hunting and participation in sporting events to the venue of the relevant event is carried out in lockable cases). Cartridges weighing more than 5kg are allowed to be transported only as dangerous cargo.

4.10.14. The handover of a weapon to a passenger at the airport of destination is performed by an ASS employee, upon presentation by the passenger-owner of the weapon of a copy of the act, identification document, a document certifying the right to keep and bear arms, and, if necessary, relevant permission to bring the weapon into the Russian Federation or to take it out of the Russian Federation.

4.10.15. Carriage of weapons without a passenger is prohibited. An exception is the carriage of weapons not on the same flight as the passenger, for reasons beyond the control of the passenger and (or) the carrier. Weapons mistakenly sent without a passenger on a different flight to the destination airport (another airport), must be sent on the next flight to the airport of departure.

4.10.16. If the weight of weapon and ammunition, plus the weight of any other piece of baggage of passenger does not exceed the Carrier baggage allowance (in equivalent weight), thus weapons and ammunition are not counted as a separate piece of baggage and additional fee is not required.

4.11. Carriage of pets/birds

4.11.1. The following pets are accepted for transportation as baggage and cabin baggage — dogs, cats and birds. Any other animals are not accepted for transportation in baggage and cabin baggage and may be transported as cargo in accordance with these Rules.

4.11.2. Transportation of pets/birds by air is carried out both in the aircraft baggage compartment and in the passenger cabin upon condition of Carrier confirmation of such carriage in the reservation system, as well as with the permission of the countries of arrival or transit on international air carriage.

4.11.3. A veterinary passport is required to move an animal within the Russian Federation for personal purposes.

4.11.4. In the case of absence of a veterinary passport, a veterinary certificate or other document issued by a licensed specialist of a state veterinary institution with a note confirming the health of the animal may be presented.

4.11.5. Veterinary control at the airport is not required if the animal or bird is traveling within the Russian Federation for personal purposes.

4.11.6. When transporting animals/birds abroad, a visit to the veterinary control point at the airport of departure will be required. For the availability of the veterinary border control point and its working hours at the airport of departure, please check the airport’s website.

4.11.7. Rosselkhoznadzor’s step-by-step instructions on preparing an animal for travel and the documents required for its transportation can be obtained from the Territorial Department for Veterinary and Phytosanitary Surveillance of the local region.

4.11.8. The Passenger is required to inform the Carrier or its Authorized Agent about the carriage of pets/birds when making the reservation of carriage or purchasing a passenger Ticket

4.11.9. When transporting dogs, cats by air, it is required to use a container (wooden, plastic) or a cage with air access and a strong lock. The size of the container (cage) shall allow the animal to stand up to the full height and turn 360 degrees around its axis. The bottom of the container (cage) should be waterproof and covered by absorbent material, with a rim around the bottom to prevent spillage of the absorbent material. The container (cage) should be equipped with handles for lifting and carrying it. If the container (cage) has wheels, they should be removed or locked in the off position for the period of transportation. Conditions of animals transportation in the aircraft cabin under the seat are described in section 4.11.15, conditions of animals transportation on the passenger seat are described in section 4.11.16

4.11.10. In case of birds carriage, it is required to use closed container (cage), which shall be covered with a dense lightproof cloth that prevents access of light. The container (cage) shall have a locking device to prevent the spontaneous opening of the container (cage) during the flight. The bottom of the container (cage) shall be waterproof and covered with absorbent material and there shall be a rim around the perimeter of the bottom to prevent spilling of absorbent material. The container (cage) shall be wide enough to allow the bird to turn without spreading the wings completely. In case of carriage birds in a soft travel bag, it is required to comply with conditions and construction requirements for soft travel bag, which are described in the paragraphs 4.11.15.2 and 4.11.15.3 For comfort and imitation of natural environment, it is recommended to have perches in the container (cage), on which the birds would be seated.

4.11.11. The container (cage) shall be designed in accordance with IATA Live Animals Regulations (LAR).

4.11.12. In case of carriage pets/birds, only rigid containers (cages) may be used as checked baggage, using soft travel bags as checked baggage is not allowed.

4.11.13. When transporting in the checked baggage (in the baggage compartment of the aircraft) not more than two adult animals may be placed in, one container (cage), if the weight of each does not exceed 14 kg and they get along together. Animals of bigger weight shall be transported in separate containers (cages). No more than three animals of the same breed not older than 6 months may be placed in one container (cage). In one container (cage) may be placed several birds if the size of the container (cage) will provide enough space for comfortable accommodation of each bird. Not more than five containers (cages) / soft travel bags with pets / birds can be carried in the aircraft cabin at the same time, considering the restrictions specified in subparagraph 4.11.16.7

4.11.14. Passenger may carry a folding stroller for container (cage) with a pet (bird) free of charge in excess of the established free baggage and carry-on allowance under condition that pet (bird) is transported in the container (cage) in the stroller. During check-in the stroller shall be processed with the baggage tags. If it is possible at the certain airport (depending on the technical and technological specifications), the passenger may use the stroller until the gate and return it at the aircraft door for loading into the baggage compartment before boarding.

4.11.15. Transportation of pets/birds in the aircraft cabin under the seat

4.11.15.1. Carriage of pets/birds in the aircraft cabin under the seat of the front seat is allowed only on condition of prior confirmation of such carriage by the Carrier in the reservation system and under condition of carriage of an animal/bird by an adult passenger (not more than 1 container (cage) per one passenger). Pets/birds shall be inside of containers (cages). The weight of container (cage) with pet/bird shall not exceed 10 kg. The dimensions of rigid container (cage) in the sum of three dimensions (length/height/width) should not exceed 115 cm, while the height of container (cage) should not exceed 20 cm.

4.11.15.2. It is allowed to carriage pets/birds in a soft travel bag upon condition that dimensions of such bag do not exceed 55×40×25 cm and it can be safely stowed under the seat in front of the passenger seat.

4.11.15.3. The construction of the soft travel bag shall have a frame, a ventilation opening and a reliable locking device to prevent accidental opening, the bottom of the soft travel bag shall be waterproof and covered with absorbent material. The opening for air access shall be covered with a net when transporting pet/bird in a soft travel bag.

4.11.15.4. During the flight, the container (cage), soft travel bag with pet/bird in the aircraft cabin shall be placed under the seat of the front seat. The container (cage) or soft travel bag with pet/bird shall not be placed on seats located at emergency exit rows, in aisles or on the baggage shelves. Pet/bird shall stay inside the closed container (cage), soft travel bag during the whole period of stay on board the aircraft (during the flight, taxiing, landing/ disembarkation, etc.).

4.11.16. Carriage of pets/birds in the aircraft cabin on the passenger seat

4.11.16.1. Pets/birds may be carried in the aircraft cabin with providing a separate seat for the container (cage) with pet/bird. Pets/birds are accepted for carriage in the economy class cabin by the Carrier approval. It is prohibited to carry pets/birds on extra seats in the business class cabin, on high comfort seats, on seats located in emergency exit rows.

4.11.16.2. Separate tickets are issued for a passenger and extra seat for pet/bird carriage. Payment for the extra seat is made at the available economy class fare.

4.11.16.3. Free baggage allowance does apply for carriage pet/bird in the aircraft cabin with allocation on extra seat. Cabin baggage allowance applies only to the passenger’s main seat.

4.11.16.4. Passenger carrying pet/bird in the aircraft cabin with allocation on the extra seat shall be 

provided with a seat in economy class cabin so that container (cage) is placed near the window next to the accompanying passenger.

4.11.16.5. Pets/birds in a rigid container (cage) are accepted for transportation in the aircraft cabin on the passenger seat. The dimensions of the container (cage) shall not exceed the permitted dimensions of 55×40×40 cm (LxWxH) and the weight of the pet/bird together with the container (cage) shall not exceed 23 kg.

4.11.16.6. Pet / bird shall stay inside the closed container (cage) during the entire time on board the aircraft (during the flight, taxiing, landing / disembarkation).

4.11.16.7. No more than two containers (cages) with pets/birds on the passenger seat may be carried in the aircraft cabin on the same flight.

4.11.16.8. To secure the container (cage) on the passenger seat in the aircraft cabin, it is forbidden to transport pets/birds in a soft travel bag and container (cage) that does not meet the requirements of the Airline

4.11.17. During check-in passenger carrying pet/bird by air transport shall present valid documents of pet/bird health, issued by the competent authorities in the field of veterinary medicine, as well as other documents, if it is required by the legislation of the country of departure, transit and destination airport.

4.11.18. Carrier reserves the right to limit the number of pets/birds carried on one flight, depending on the type of aircraft, flight route, commercial load, etc.

4.11.19. The free baggage allowance does not apply for carriage of pets, including guide dogs accompanying passengers who are visually or hearing impaired. Carriage of pets in the baggage compartment of the aircraft is charged according to the excess baggage tariffs, based on the actual weight of the pet together with the container (cage).

4.11.20. Guide dogs accompanying blind passengers are carried in aircraft cabin free of charge, as excess baggage, subject to document about required training presented, provided such dog is wearing a collar and a muzzle and is tied to the chair at the owner’s feet. Blind passengers accompanied by a guide dog are provided with seats at the end of aircraft cabin.

4.11.21. Pets/birds are accepted for carriage on condition that the passenger assumes all responsibility for them. The Carrier is not liable for harm caused to third parties by such pets/birds and is not liable to such passenger in case of refusal to import or carry such pets/birds through any country or territory.

4.11.22. Passenger shall comply with all requirements of the Carrier, and shall reimburse the Carrier all losses and additional expenses in case of damage caused by a pet/bird to the aircraft, baggage of other passengers, health and/or life of other passengers.

4.11.23. An adult passenger can only transport pets/birds in the aircraft cabin.

4.12. Declaring the value of baggage

4.12.1. Passenger with declared value may check in baggage. Declared value of baggage shall not exceed the actual value of the baggage.

4.12.2. As passenger declares the value of checked in baggage the Carrier may demand the passenger to produce the contents of the baggage for checking, and in obvious discrepancy between the amounts of declared value and the contents establish its real value or deny acceptance of the baggage for carriage at the declared value.

4.12.3. Passenger may declare the value of his/her checked baggage both at the point of departure and at the point of stop-over. Moreover, passenger may change the previously declared value of checked baggage. The amount of declared value shall not exceed 20 000 (twenty thousand) rubles; if the appraised value exceeds that amount the passenger shall produce primary documents (checks, check copies, etc.) for valued baggage. The Carrier keeps copies of provided documents at the airport of departure and permits baggage carriage if the passenger observes all conditions of baggage valuation. The value of checked baggage may be declared for each piece of baggage separately.

4.12.4. Fee for declared value of checked baggage is 10 (ten) percent of the amount of declared value, payable at the point of departure.

4.12.5. Any items accepted for carriage as baggage with declared value shall be in intact package precluding access to the contents.

4.13. Baggage packing

4.13.1. Each item of checked baggage shall have intact package ensuring its safekeeping during carriage, handling and precluding chance of harm to passengers, crew, and third party, damage to the aircraft, and baggage of other passengers or other property.

4.13.2. Baggage non-complying with the requirements of paragraph 4.13.1 above is not accepted for carriage.

4.13.3. Two or more items in separate packages may not be integrated into a single piece.

4.13.4. Baggage the package of which contains sharp or protruding elements or baggage in broken package is not accepted for carriage.

4.13.5. Baggage having external damages which do not affect its safety in carriage and handling and cannot cause harm to passengers, crew, third persons, damage the aircraft, baggage of other passengers or other property may be accepted for carriage as checked baggage with the Carrier’s consent. In that case the presence and type of damage are certified by passenger signature.

4.13.6. The Carrier may deny acceptance of baggage as checked if the baggage is not placed in package ensuring its safekeeping in usual conditions of handling.

4.14. Baggage claim

4.14.1. The Carrier shall keep passengers informed about the place of checked baggage claim area at the airport of destination, stop-over or transfer, as well as about the reason and duration of any delay in baggage delivery and should insure baggage delivered to passengers.

4.14.2. Passengers have to claim his/her checked baggage after its dispensing by the Carrier at the point of destination, stop-over or transfer subject to the baggage ticket and a baggage tag.

4.14.3. Baggage claim takes place at the airport to which the baggage was checked in. However, at passenger’s request the baggage may also be issued at the point of departure or at the point of stop-over unless such issue is prohibited by regulations of public authorities and time and circumstances permit such issuance.

4.14.4. In case of such baggage issuance at the point of departure or at the point of stop-over, any amounts paid to the Carrier earlier in connection with carriage of such baggage may be offset with the Carrier’s consent only.

4.14.5. If a person claiming baggage is unable to produce a baggage ticket and detachable slip of a baggage tag the Carrier may issue baggage to such person only if he/she produces sufficient proof of his/her rights to such baggage. A report of such baggage issuance is executed obligatorily.

4.15. Storage and baggage disposal

4.15.1. Passenger baggage may be stored free of charge at the airport of destination within 2 days including the day of arrival.

4.15.2. Storage of baggage in excess of the term of free storage is charged to the owner at applicable rates.

4.15.3. Storage of baggage non-delivered to the airport of destination in time provided by the passenger’s carriage document through the Carrier’s fault is charged to the Carrier.

4.15.4. Storage of baggage non-received by a passenger at the airport of destination through the passenger’s fault is charged to the passenger.

4.15.5. Passenger baggage without a baggage tag the owner of which is unidentified is deemed as undocumented.

4.15.6. Passenger baggage as of the time of its delivery at the airport of destination including undocumented baggage, is deemed unclaimed if within 6 months of the day of its arrival it was not claimed and is disposed of by the Carrier under the laws of the Russian Federation.

4.15.7. The Carrier or Handling Company shall within the statutory term of storage pending baggage disposal as unclaimed take reasonable measures to search for the owner.

4.15.8. Undocumented baggage the owner of which was identified by search is stored at the airport within 6 months of the date when the airport of destination having received such baggage sent a written notice to the owner of the arrival of the baggage. On the expiry of this term, baggage is deemed as unclaimed and subject to disposal.

4.15.9. Perishable foodstuffs contained in unclaimed undocumented baggage in case of spoilage are subject to destruction. Impossibility of their further storage and their destruction are confirmed by report.

4.15.10. Cabin baggage left by passenger on board of aircraft is stored at the airport of destination within the time and on the conditions of storage of undocumented and unclaimed baggage.

4.16. Left, forgotten or stolen baggage

4.16.1. The Carrier or Handling Company shall take all reasonable measures to search for baggage if passenger on arrival at the point of destination, stop-over or transfer could not recover his/her baggage and filed a written statement of non-arrival of the baggage without leaving the baggage claim area.

4.16.2. If baggage was not given back to the passenger through the Carrier’s fault the baggage paid for by the passenger in accordance with Carrier rules is forwarded to the point of destination, stop-over or transfer at the Carrier’s cost.

4.16.3. If checked baggage was not found within twenty-one days of the date of filing a statement of non-recovery of baggage the passenger may claim damages inflicted by the loss of checked baggage.

4.16.4. If checked baggage was found the Carrier shall inform the owner of such checked baggage and Carrier should organize baggage delivery to the airport (point) indicated by the passenger or at the passenger’s request to the indicated address at no extra charge.

4.17. Transportation of products under quarantine as checked baggage

Transportation of products under quarantine as checked baggage (plants, products of phytogenesis, tare, package, soil or other organisms, objects or materials which can became a carrier of hazardous organisms or help to spread hazardous organisms) is performed according to international agreements of RF about quarantine of plants, RF legislation in the field of providing quarantine of plants and legislation of country in the field of providing quarantine of plants on the territory, from the territory or through the territory of which the carriage is performed.

5. Cargo carriage

5.1. General requirements

5.1.1. Carriage of cargo is performed by passenger and cargo aircraft performing flights over the territory of the Russian Federation and international air services.

5.1.2. Carriage of cargo by passenger aircraft is performed on the basis of availability of capacity.

5.1.3. The Carrier accepts for carriage cargo whose nature of package and properties permit its safe carriage under the following conditions: low, up to 145 Mmhg pressure, temperature +/- 60o C and overloads up to 3g. Cargo shall be packed with account for their specific properties and peculiar features so as to guarantee their safety in usual handling while carrying by air, and to preclude harm to natural persons or damage to other cargo and property of the Carrier.

5.1.4. Some types of special cargo (perishable, dangerous, animals, heavy or oversize cargo) are accepted for carriage by agreement with the Carrier under the conditions set forth in these Rules and requirements of internal, international or other regulatory documents.

5.1.5. Cargo shall not change its chemical, physical or other properties which may cause its spoilage or aggravate risks during transportation.

5.1.6. Cargo dimensions are limited by size of loading hatches and cargo compartments. The total weight of carried cargo is limited by maximum allowable payload and/or volumes of cargo compartments of operated aircraft.

5.1.7. Carried cargo is subject to compulsory check by the Aviation Security Service of the airport of departure with the use of technical facilities.

5.2. Cargo air waybill

5.2.1. Carriage of cargo is performed subject to air waybill executed by the Carrier or its Agent (General agent) and payment for carriage by the Consignor unless otherwise provided by supplementary agreements.

5.2.2. Air waybill is issued on the basis of signed application by Consignor for the carriage of cargo and document which certifies the identity of Consignor or letter of attorney and document which certifies the identity of person who presents letter of attorney.

5.2.3. In the application for cargo carriage the information necessary for cargo carriage including but not limited to information about the dangerous goods and absence of prohibited for carriage subject and substances should be indicated.

5.2.4. Consignor has to present valid and sufficient documents which necessary for fulfilling the requirement concerning of customs, quarantine, immigration, veterinary, quarantine phytosanitary types of control and according to legislation of RF and/or legislation of the country to the territory, from the territory or through the territory of which carriage is performed. The Carrier is not liable for checking the validity and sufficiency of these documents.

5.2.5. Air waybill shall be executed at least in three authentic counterparts. However, Air waybill may have up to eight copies: for confirmation of cargo receipt, for airport of destination, for first Carrier, for second Carrier and for Carrier Agent (General agent), the rest (additional) copies are only for Carrier usage.

5.2.6. Air waybill shall reflect:

• a) tariff, cost, transportation route, number of packaged, weight, type (nature) of cargo;
• b) conditions of limiting Carrier liability in domestic and international carriage of cargo in case of loss, shortage, damage (spoilage) or delay;
• c) Carrier obligations as regards delivery of checked in cargo to the point of destination and its issuance to the Consignor, and Consignor obligations to pay for carriage of cargo by air;
• d) conditions whereby checked in cargo is returned, Consignee is replaced, cargo is disposed of in case Consignee fails to accept it for any reason;
• e) requirement of Consignee notification by the Carrier of cargo arrival at the point of destination and Consignee obligation to accept cargo and pick it up;
• f) applied penalties for default of a contract of cargo air carriage and obligations for preparation of carrier statements, raising claims and application of other sanctions provided by applicable legislation;
• g) Consignor obligations as regards cargo carriage by air, observance of laws and other regulatory documents of a state to (from, through) territory of which cargo may be carried;
• h) Information on the conditions of carriage of dangerous goods by air.

5.2.7. Text on the front face of the Air waybill form (form heading, captions of columns and other information), and on the reverse side of the form shall be printed in Russian and in English.

5.2.8. It is acceptable for the information on Carrier liability limits and conditions of contract of cargo carriage in domestic air services to be set out in Russian only, and in international air services — in English only.

5.2.9. Changes to the Consignment note are made by the Carrier or by the Agent (General Agent) in consultation with the Shipper.

5.3. Conditions of acceptance of cargo for carriage

5.3.1. Cargo is accepted for carriage subject to the following conditions:

• a) Consignor has presented documents required by applicable laws, other regulatory documents in the area of civil aviation and these Rules;
• b) cargo dimensions ensure its free loading/unloading onto/from the aircraft, positioning in baggage and cargo compartments and strapping;
• c) cargo in carriage does not pose threat to passengers, crew of the carrying aircraft, baggage and other cargo carried together;
• d) cargo is provided with intact tare and package (ensuring its secure lashing on board of aircraft and safekeeping in carriage) and labeling;
• e) import/export or transit/transfer to/from/through the territory of a state is permitted by the legislation and regulations of such state;
• f) cargo is delivered to the airport of departure well in advance to permit its handling and performance of required pre-flight procedures and compliance with requirements related to border, customs, immigration, quarantine, veterinary, quarantine phytosanitary and other types of control.

5.3.2. Transportation of products under quarantine as checked baggage (plants, products of phytogenesis, tare, package, soil or other organisms, objects or materials which can became a carrier of hazardous organisms or help to spread hazardous organisms) is performed according to international agreements of RF about quarantine of plants, RF legislation in the field of providing quarantine of plants and legislation of country in the field of providing quarantine of plants on the territory, from the territory or through the territory of which the carriage is performed.

5.3.3. Perishable or dangerous goods, animals or other special types of cargo are checked in if permitted for carriage by laws of the Russian Federation, other states, international documents in the area of civil aviation and other regulatory documents in the area of civil aviation, and these Rules.

5.3.4. Cargo whose weight and overall dimensions exceed the set limits may be checked in under the rules set by the Carrier.

5.3.5. Consignments containing assorted items or goods may not include: valuable cargo, animals, human remains and funeral urns.

5.4. Embargo on cargo carriage

5.4.1. If official public authorities have imposed embargo in respect of any state or any territory, in carriage of cargo by air the following procedure applies:

a) Carrier may impose embargo to take effect from 00.00 hours of the following day after the announcement of embargo by the Carrier. After the imposition of embargo types of cargo affected by embargo shall not be accepted for carriage by Carrier aircraft;

b) Embargo may be imposed, changed or lifted with a written notice to the Carrier;

c) Time of embargo notice is expressed as GMT (Greenwich Mean Time).

5.5. Cargo weighing

5.5.1. The Carrier or Agent (General agent) when accepting cargo shall weigh the cargo in the presence of the Consignor and indicate its actual weight in the Air waybill. The cargo shipment consisting out of several cargo pieces can be weigh partially or all at once. The identification of total weight of shipment based on random weighing of separate cargo pieces is not allowed. If while weighing the cargo was determined the difference between the weight provided by Consignor, the final weight will be considered the weight determined by the Carrier or Agent (General agent).

5.5.2. In checking in big-size and/or other oversize cargo it is permissible to go by the weight characteristics of cargo provided in Consignor technical documents, and this to be mentioned in the Air waybill.

5.5.3. Consignor is liable for the reliability of information provided on the weight of big-size and/or other oversize cargo under the applicable legislation.

5.5.4. Carrier may verify the reliability of data given in the Air waybill.

5.6. Requirements for cargo package and labeling

5.6.1. Cargo carried by air shall be in intact tare and package to ensure its secure lashing on board of aircraft and safekeeping in carriage and not to cause damage to passengers, crew or the aircraft, baggage and other cargo carried together.

5.6.2. Cargo tare or package shall have clean outer surface, no sharp angles, protrusions or other features that might cause damage or soiling of the aircraft and its equipment, baggage or other cargo. Tare or package of cargo checked in for carriage with declared value (except for passenger personal items) shall be sealed by the Consignor. Seals shall be standard, have clear imprints of figures or characters.

5.6.3. The Air waybill shall be notated to the effect of sealing of the cargo, contain the names of Consignor seals and declared value.

5.6.4. Carrier may deny check in and carriage of cargo if the tare and/or package does not ensure its safety.

5.6.5. Package of checked in dangerous goods shall meet the requirements of ICAO Technical Instructions for Safe Carriage of Dangerous Goods by Air and IATA Dangerous Goods Regulations (Doc 9284 AN/905 ICAO).

5.6.6. Carried without package by agreement with Carrier may be heavy and/or oversize cargo if permitted by technical conditions of its transportation.

5.6.7. Tare of heavy cargo shall withstand the load equal to the cargo weight with account for overload factor provided for a specific type of aircraft.

5.6.8. Each item of cargo shall bear sending and transport labeling, and special cargo requiring special conditions for carriage should have special labeling. The signs should be made clearly and located in visible places.

5.6.9. Carrier (Handling Company) is indicating in transport labeling the information about the airport (point) of departure, airport (point) of arrival, number of pieces in cargo shipment, sequence number, weight of cargo, number of Air waybill.

5.6.10. Consignor indicates the sufficient and reliable information about address and full name, name, middle name or name of Consignor or Consignee, weight of cargo piece, number of pieces in shipment, sequence number of a piece in sending labeling, also information about the type of cargo which require special conditions for carriage in special labeling. The sending labeling has to contain the signs indicating the directions for handling the cargo.

5.7. Light cargo carriage

5.7.1. Cargo shall be light if its volume exceeds 0.006 m3 per 1 kg gross. In the measurement of volume each item of such cargo is assumed as rectangular prism. To measure the volume of cargo item its largest linear dimensions are multiplied: length (m), height (m) and width (m). Volume of gross kilogram is found by dividing the volume of an item by the cargo weight (kg).

5.7.2. Given equal values or if the value of actual weight exceeds the volume weight the actual weight of the cargo applies. If the value of volume weight exceeds the actual weight volume weight applies to the calculation of freight payment, and in the Air waybill the “Gross Weight” column is entered the value of volume weight payable.

5.8. Carriage of heavy and oversized cargo

5.8.1. Cargo item weighing over 80 kg is assumed as heavy. Weight of a single heavy cargo item maximum acceptable for carriage is 250 kg.

5.8.2. Cargo with dimensions of single item exceeding the overall dimensions of loading hatches and cargo compartments of carrier passenger aircraft is assumed as oversize cargo.

5.8.3. Heavy and oversize cargo shall be loaded so as not to damage the aircraft structural elements and other cargo carried by the same aircraft. Consignors shall if necessary supply special loading equipment by agreement with the Carrier.

5.9. Perishable cargo carriage

5.9.1. Assumed as perishable are such goods which in ordinary conditions, i.e., without proper cooling and maintaining optimum temperatures and humidity, quickly get spoilt thus requiring special conditions of transportation.

5.9.2. Perishable goods fall into the following groups:

• a) goods of plant origin: fruit, berries, vegetables;
• b) goods of animal origin: meat and poultry, fish chilled or smoked, eggs, caviar;
• c) derived products: butter (oil), fats, frozen fruit and vegetables, sausage goods and cheese;
• d) fish breeding material: spawn, young-of-the-year;
• e) live plants, flowers, planting stock, bulbs, seeds;
• f) conserved blood, vaccines, and biological preparations.

5.9.3. Perishable goods are checked in at the Consignor’s producing documents (certificates or vouchers) confirming that the cargo during its transportation within the proposed period of carriage will not lose its qualities. The perishable cargo can not be accepted if there are no documents certifying the quality of it.

5.9.4. Documents confirming cargo quality shall be drawn up by an authorized competent authority on the day of cargo delivery for carriage and produced by the Consignor separately for each consignment.

5.9.5. Perishable goods produced for carriage with documents drawn up before the indicated term are not accepted.

5.9.6. Documents certifying the quality of perishable goods shall indicate the time term for the carriage of the goods by air. The Carrier may deny carriage of perishable goods if it is unable to guarantee their delivery before the indicated deadline.

5.9.7. Carriage of perishable goods weighing 2 or more tons is subject to industry regulatory documents and Carrier instructions. The need of an attendant and compulsory sealing of cargo items shall be agreed with the Carrier.

5.10. Live Animals carriage

5.10.1. Live animals are only checked in as cargo subject to the provisions of these Rules, state regulations of state of departure, transit, transfer and destination, IATA recommendations “Live Animal Regulations”.

5.10.2. Live animals are accepted for carriage if Consignor has presented documents required by international agreements of RF, legal acts of RF and legislation of the country to the territory, from the territory or through the territory of which the carriage is planning to be performed.

5.10.3. Consignor shall provide for carriage of live animals strong tare (containers, transportation cages and etc.) which will be comfortable enough, safe and require sanitary norms, also the possibility to fix on board of aircraft. Consignor shall provide a stock of fodder and water for an occasion of unforeseen delay of aircraft enroute.

5.10.4. Uncontaminated laboratory animals may be accepted in for passenger flights. Contaminated laboratory animals may not be accepted for carriage.

5.10.5. Carrier may deny carriage of live animals and birds if it is unable to ensure compliance with the laws of the Russian Federation and other states.

5.11. Dangerous Goods carriage

5.11.1. Dangerous goods include substances which in transportation, loading, offloading and storage may cause explosion, fire, damage or impairment of the aircraft and its equipment, buildings and structures, cargo and baggage at airports and on board of the aircraft, as well as injuries, poisoning, burns or exposure to radiation of persons and animals.

5.11.2. Carriage of dangerous goods by air is performed under the laws of the Russian Federation and other states, ICAO Technical Instructions for Safe Carriage of Dangerous Goods by Air and IATA Dangerous Goods Regulations (Doc 9284 AN/905 ICAO), international treaties of the Russian Federation and Federal Aviation Regulations.

5.11.3. Dangerous goods are accepted only if they are classified, identified, packed, labeled and documented according to the requirements of international treaties of RF and legal acts of RF.

5.11.4. Goods referred to the dangerous category may only be accepted for carriage by agreement with the Carrier and subject to confirmed reservation for entire itinerary.

5.11.5. To exclude error in the process of acceptance dangerous goods the Carrier or its Agent (General agent) shall use forms of Dangerous Goods Acceptance Check-List. The original is attached to the Air waybill and a copy is kept by the Carrier.

5.11.6. Consignor of dangerous goods or its Agent (General agent) shall before checking in such goods present to a Carrier official a duly filled out and signed form of Consignor Declaration for Dangerous Goods and also Consignor Certificate or Passport for Dangerous Goods. The Company official makes decision on acceptance or denial of acceptance the dangerous goods for carriage and notifies the Consignor or its agent in accordance with Carrier rules.

5.12. Carriage of cargo with declared value

5.12.1. Cargoes with declared value can be accepted for carriage by air.

5.12.2. Consignor may check in for carriage by air with declared value any goods except perishable, dangerous, carried in custody of attendants from the Consignor (Consignee).

5.12.3. The amount of declared value of cargo shall not exceed its actual value and shall be confirmed by the Consignor with attachment of invoices, price-lists or other documents to the air waybill. In the absence of required proof of declared value the Carrier (General agent) may deny the carriage of the valuable cargo.

5.12.4. Valuable cargo with actual value not in excess of US$ 1000 at Central Bank exchange rate at the day of carriage payment is accepted for carriage by Carrier authorized agents without special permission of the Carrier. Valuable cargo with actual value in excess of US$ 1000 is only accepted for carriage with special permission of the Carrier.

5.12.5. Minimum dimensions of valuable cargo: 15×10×5cm, maximum dimensions are subject to the type of the carrier aircraft.

5.12.6. For dispatch of cargo with declared value the Consignor shall provide the Carrier or its Agent with: in domestic carriage — cargo specification and other required documents; in international carriage — customs declaration, export license, cargo specification, any other documents required by the laws of the country of departure, transit, transfer and destination.

5.12.7. In execution of Air waybill cargo items in standard package with identical declared values may be entered as a total number of items with total weight and total (aggregate) declared value. If checked in are items with identical declared values but in different packages and items with different amounts of declared value each item is entered in a separate line of Air waybill with the indication of weight and declared value.

5.12.8. Package of cargo items checked in for carriage with declared value shall be sealed by the Consignor. The seals shall be standard with clear imprints of digits or characters. It is forbidden to execute cargo with declared value and cargo without declared value with a single Air waybill.

5.12.9. It is forbidden to detach cargo items with declared value from the main batch.

5.13. Carriage of human or animal remains

5.13.1. Human remains and animal remains are accepted for transportation on condition of presentation by the consignor of the documents provided by regulatory legal acts of the Russian Federation and/or the legislation of the country on the territory, from the territory or through the territory of which transportation is carried out.

5.13.2. Accepted for carriage by air are deceased in coffins, burial urns and animal remains in boxes meeting the requirements of safety and sanitary standards.

5.13.3. Carriage by air of human remains is performed subject to production by Consignor of a death certificate issued by Civil Registry Office.

5.13.4. Carriage of animal remains is performed subject to production by Consignor of a veterinary authority certificate.

5.13.5. Accepted for carriage by air:

• a) metallic or clad by metal sheets wooden coffins (animal boxes) vacuum-sealed, input into wooden boxes; free space between the metallic coffin and the wooden box shall be filled with chips, coal, peat or lime;
• b) burial urns — in boxes, upholstered with thick fabric.

5.13.6. Carriage of coffins with human remains and of animal remains by passenger aircraft is only permitted in baggage and cargo compartments isolated from passengers.

5.13.7. Carriage of coffins with human remains and of animal remains in passenger cabin is forbidden.

5.13.8. Carriage of coffins with human remains (animal remains) is charged under the rules of Carrier tariff application.

5.13.9. Official farewell or meeting ceremonies and rituals at loading and offloading of coffins with human remains onto/from the aircraft is forbidden.

5.14. Transfer cargo carriage

5.14.1. Cargo is subject to transfer carriage are only accepted for transfer carriage following agreement of carriage in principle by all airlines taking part in carriage and reload airports. Carriage capacity shall be reserved for the entire itinerary.

5.14.2. The Carrier or Agent (General agent) in accepting transfer cargo for carriage executes an Air waybill indicating transfer airports.

5.14.3. The Carrier shall deliver transfer cargo to the airport of reloading well in advance of departure of aircraft on connection flight to permit all administrative formalities and procedures for transfer of cargo from one aircraft to another.

5.14.4. International air carriage of transfer cargo is performed subject to the requirements of public authorities of the states crossed by such carriage.

5.14.5. Transfer cargo arriving at the airport of reloading in package unable to ensure its safekeeping for further carriage shall be repacked by the Carrier transferring the cargo. Further carriage of transfer cargo is only performed following correction of package defect and damage report has to be issued and attached to the carriage document.

5.14.6. Transfer cargo, mail and survival kits of the aircraft are subject to compulsory pre-flight check in intermediate airports before they are mixed up with checked cargo, mail and survival kits of the aircraft for which such point of carriage is initial.

5.15. Loading and offloading cargo

5.15.1. Cargo loading/offloading on/from the aircraft is usually performed by the Carrier or Handling Company.

5.15.2. The Carrier may demand the Consignor (Consignee) to provide devices, equipment and fastening materials required for loading/offloading of oversize and heavy cargo.

5.16. Cargo delivery at destination

5.16.1. Carriage of cargo is deemed completed following the issuance of the cargo to Consignee in accordance with the conditions indicated in the Air waybill.

5.16.2. The Carrier provides with its resources or resources of third parties notification of Consignee about arrival of cargo to its address within 12 hours of the arrival of the aircraft at the point of destination if other is not specified in air carriage agreement.

5.16.3. Consignee shall timely accept and pick up the cargo delivered to his address. Cargo is issued at the point of destination to Consignee or its authorized person referred to in the Air waybill.

5.16.4. In the issuance of cargo, the Carrier shall at the request of Consignee verify the number of items and weight of delivered cargo and indicate such weight in the Air waybill.

5.16.5. Issuance of cargo to a customs institution or another public authority at its request or in the absence of Consignee is deemed as its issuance to the Consignee provided the Carrier or Handling Company submits documents certifying such issuance of cargo to the Consignee/Consignor.

5.16.6. If any damage of package or seals of the Consignor is identified that might affect the condition of cargo the Carrier shall in the presence of Consignee open and check the cargo of damaged packages against packing lists, invoices and Consignor documents.

5.16.7. Cargo is given to Consignee based on and according to information indicated in Air waybill. The original of Air waybill for Carrier with remark “confirmation of cargo received” including date and time of cargo delivered to Consignee and signature of Consignee has to be returned to the Carrier or Handling Company. In case when the actual name of cargo, its weight, and number of pieces is different than information indicated in Air waybill, damage, spoilage of cargo, or finding cargo without transportation documents or transportation documents without cargo the commercial act has to be drawn up.

5.16.8. Consignee may refuse to receive damaged or spoilt cargo if it is established that the quality of cargo has changed to an extent precluding its full or partial usage with the original purpose.

5.16.9. Consignee shall pay any charges or duties due from him including payments non-recovered from the Consignor at acceptance of cargo for carriage, and accept cargo from the Carrier or Handling Company. The amount of duties and charges is established by the Carrier.

5.17. Storage and cargo disposal

5.17.1. If Consignee has not claimed arrived cargo during 3 days period starting from the day following from the day the notice about arrival of cargo to his address was sent or during the period established by Carrier rules or by contract of air carriage of cargo or has refused to accept it, Carrier or Handling Company shall inform the Consignor about this and leave the cargo for storage at the expenses of Consignor.

5.17.2. If Consignee failed to reclaim delivered cargo within ten days of sending a notice of cargo arrival to its address the Carrier notifies Consignee of the need to receive the cargo.

5.17.3. If on the expiry of ten days from the day of forwarding notice on the need to receive cargo the cargo is not reclaimed or Consignee refused to accept it the Carrier shall advise Consignor of failure to deliver the cargo. Such notice contains warning of possible disposal or destruction of the cargo in the absence of Consignor instructions within the term indicated in the notice.

5.17.4. In the absence of Consignor instructions within thirty days of forwarding a non-delivery notice or if compliance with instructions given is impossible, cargo is recognized as unclaimed and may be sold or destroyed in due course.

5.17.5. Cargo reaching the airport of destination unaccompanied by documents and/or without required labeling is stored at the airport of destination pending clarification of its identity but not in excess of 60 days from the date of arrival at the airport of the aircraft delivered the cargo. Cargo unclaimed after deadline provided by the Carrier or contract of air carriage of cargo is deemed unclaimed and is disposed of in the order and in time provided by the laws of the Russian Federation.

5.17.6. Subject to disposal is cargo:

• a) recognized as unclaimed;
• b) with identity non-established within the term of its storage (undocumented cargo);
• c) damaged, further carriage of which is recognized as impossible or impractical.

5.17.7. The Carrier or Handling Company shall to the possible extent to advise Consignor/Consignee of its decision to dispose cargo.

5.17.8. The Carrier or Handling Company may dispose cargo without waiting for Consignor decision if delay of cargo disposal may cause its damage or complete unusability for purpose. The Carrier shall advise Consignor and Consignee of disposal of such cargo.

5.18. Disposal of the cargo

5.18.1. Consignor may in the order provided by these Carrier Rules:

• a) withdraw checked in cargo before dispatch;
• b) substitute Consignee in the Air waybill before issuance of cargo to a person authorized to receive it;
• c) disposal of cargo if Consignee failed to accept it or if it is impossible to issue it to the Consignee.

5.18.2. Consignor instructions related to carriage of cargo are binding except as such instruction may damage the carrier or other people.

5.18.3. If Consignor instruction is impossible to comply with the carrier may refuse to fulfill such instruction and shall forthwith advise Consignor to that effect.

5.18.4. Cargo is disposed of subject to original Air waybill being produced to the carrier. Any Consignor instructions concerning disposal of cargo shall be executed in writing.

5.18.5. Expenses of cargo disposal shall be reimbursed by Consignor except as such disposal is a result of violation of contract of air carriage by the Carrier.

5.18.6. Consignor may dispose of cargo before the cargo is received by Consignee or Consignee performs acts evidencing its claim for the cargo. If Consignee fails to accept the cargo or if it is impossible to issue cargo to Consignee the Consignor shall dispose the cargo.

6. Administrative formalities

6.1. General requirements

6.1.1. Passengers arriving in the Russian Federation, departing from the Russian Federation or proceeding on a transit/transfer flight landing on the territory of the Russian Federation, as well as baggage and cargo imported into the Russian Federation and exported from the Russian Federation are affected by passport, customs and other rules imposed under the laws of the Russian Federation.

6.1.2. Passenger or Consignor/Consignee shall observe laws and other regulatory documents of competent public authorities of the country from/into/through the territory of which passenger, cabin baggage, baggage or cargo is carried by air, affected by requirements of aviation security, customs, quarantine, immigration, veterinary, quarantine phytosanitary, foreign exchange and other types of control.

6.1.3. While going through border, customs, quarantine, veterinary, quarantine phytosanitary, and other types of control passenger or Consignor/Consignee shall observe requirements of relevant public control bodies.

6.1.4. Passenger or Consignor/Consignee shall produce at state border check points entrance/exit, medical and other documents required by competent public authorities of the country from/into/through the territory of which passenger, cabin baggage, baggage or cargo is carried by air.

6.1.5. Regulation of relationships between public control authorities and passenger, Consignor/Consignee originating from international carriage by air of passenger, cabin baggage, baggage or cargo is exclusively within the competence of the passenger, Consignor/Consignee and is not a responsibility of the Carrier.

6.1.6. The Carrier is not responsible for availability, reliability and proper execution of documents produced at air carriage of passenger, cabin baggage, baggage or cargo issued by competent public authorities.

6.1.7. Carrier may deny air carriage of passenger, cabin baggage, baggage or cargo if documents for such carriage as produced by passenger or Consignor are incomplete or executed improperly. The Carrier is not liable to passenger or Consignor/Consignee for expenses incurred by the latter for reason of non-compliance with requirements of public control bodies for air carriage of passenger, baggage or cargo.

6.1.8. The Carrier is not liable for passenger being late for a flight due to passage of border, customs, sanitary, veterinary, quarantine phytosanitary or other types of control.

6.2. Fines and other expenses

6.2.1. If competent public authorities oblige the Carrier to return a passenger denied entry to the country of destination, transfer or transit to the airport of departure or another airport, the passenger or the organization that has executed passenger invitation shall reimburse the Carrier for any expenses incurred in connection with such carriage.

6.2.2. Passenger shall also reimburse the Carrier for other expenses (penalty, pledge) incurred by the Carrier due to denial of entry to the country of destination, transfer or transit.

6.2.3. The Carrier may claim damages and turn to payment of respective tariff and reimbursement of all expenses related to the deportation of such passenger by requirement of competent authorities any amounts paid by a passenger or organization sending such Passenger, for unused service or any other amounts paid by the passenger or the organization that paid for the ticket remaining at the disposal of the Carrier.

7. Liability insurance

7.1. Liability insurance of the Carrier to the passenger

7.1.1. Aircraft passenger is subject to mandatory individual insurance for accidents for the period of air carriage. Mandatory liability insurance against harm to the health and life of aircraft passenger and against loss, shortage or damage (spoilage) of baggage is processed by the Carrier.

7.1.2. Mandatory personal insurance of aircraft passengers is performed under contracts between the Carrier and an insurer licensed for such type of mandatory insurance concluded in the order and on the conditions provided by the laws of the Russian Federation.

7.1.3. Amount of insurance premium is included in the cost of Passenger Ticket and charged to passenger when carriage document is bought.

7.1.4. Aircraft passenger who has the right of carriage free of charge by air transport of the Russian Federation is subject to mandatory personal accident insurance without payment of premium.

7.1.5. Amount insured per aircraft passenger provided by the contract of passenger life and health insurance is set at no less than provided by federal law at the date of Passenger Ticket acquisition.

7.1.6. Amount insured provided by a contract of checked in baggage insurance is set at no less than provided by federal law per kilo of baggage weight.

7.1.7. In international air services, in insuring Carrier liability to aircraft passenger including for loss, shortage or damage/spoilage of baggage, the amount insured shall not be less than that provided by an international treaty of the Russian Federation or the laws of relevant foreign state.

7.1.8. Amount insured under passenger mandatory personal insurance scheme is paid in occurrence of insurance event notwithstanding payment of cash amounts to insured persons or their heirs related to the same event on other grounds provided by the laws of the Russian Federation.

7.1.9. The Carrier shall draw up a report of any accident with insured passenger in air carriage, the first copy of which is delivered to the ensured person, his representative or heirs. The Carrier shall also in a written request of insurer forward to it a copy of the said report within 20 days of request receipt.

7.2. Mandatory insurance of the Carrier’s liability to the Consignor (Cargo Owner)

7.2.1. The Carrier is obliged to insure the Consignee (cargo owner) against loss, shortage or damage (or deterioration) of cargo for the sum insured, which may not be less than two minimum monthly wages established by federal law at the moment the air waybill is issued, for every kilogram of the cargo.

8. Refunds for unperformed carriage

8.1. General requirements

8.1.1. If carriage is defaulted by the Carrier or if passenger/Consignor involuntarily or voluntarily cancels flight/carriage of cargo the Carrier return amounts under the unused carriage document (partially used) according to these Rules, rules of Carrier tariff application and other Carrier internal rules and technologies.

8.1.2. Refund of amounts under unused carriage document is affected within the term of the carriage document unless otherwise stipulated by the rules of Carrier tariff application.

8.1.3. The Carrier only makes refunds at the production of the carriage document issued by the Carrier or its Authorized agent (General agent) at the location of carriage payment. Refund of amounts against Tickets acquired on Carrier web site is affected at Carrier Offices (if any) or through Carrier Internet web site if technically feasible.

8.2. Persons entitled to receive amounts for unused (partially used) carriage

8.2.1. Amounts are refunded against unused carriage document to the person referred to in such documents or the person that has paid for that carriage, at the production of a document evidencing such payment and a document identifying a person and its right to receive such sums (notarized power of attorney for natural persons, or power of attorney certified by authorized body of legal person for representatives of legal persons), or an empowered person at the production of ID and a document evidencing entitlement to receipt of such amounts.

8.2.2. Refund under unused (partially used) paper carriage document is only effected against a passenger coupon and unused Passenger Ticket flight coupons produced to the Carrier or its authorized agent, as well as MCO, EMD, excess baggage ticket, miscellaneous charge receipt and copies of Air waybill.

8.2.3. Refund under unused (partially used) electronic ticket is affected against documents of personal identification the details of which were used in drawing up the electronic ticket. If the person’s regular passport bears a notation of an earlier issued foreign travel passport (if the electronic ticked was executed on the basis of a foreign travel passport) the foreign travel passport needs not to be produced for refund.

8.3. Refund of charges

8.3.1. Amount of sums for refund under unused carriage document is defined by rules of carrier tariff application rules.

8.3.2. In case of involuntary cancellation of carriage by passenger or Consignor/Consignee he/it is refunded a sum calculated subject to the following provisions:

a) for unperformed carriage — the entire amount paid for carriage;

b) for partially performed carriage — amount corresponding to the value of unperformed part of carriage.

8.3.3. In case of voluntary cancellation of carriage by passenger or Consignor/Consignee he/it is refunded a sum in accordance with Carrier tariff application rules and provisions of the Contract of Carriage.

8.3.4. Money for unperformed carriage is refunded at the location of Ticket acquisition in the currency and form of payment used for carriage processing under the Carrier rules of tariff application and conditions of contract of carriage, unless otherwise provided by Carrier internal rules and technologies of refund.

8.3.5. Refund of the sum which was paid for carriage performed under the Charter of Aircraft Contract is performed by the party to whom payment for carriage was made under the Charter of Aircraft Contract according to the legislation of the Russian Federation.

9. Rights of the Carrier, passenger and consignor. Termination of the contract of air carriage.

9.1. Carrier rights

9.1.1. The Carrier may without advance notice cancel, delay or postpone aircraft departure till another time, alter scheduled (planned) service itinerary and change the point of landing if such acts are required to ensure flight safety and aviation security, and at request of public authorities within their competence.

9.1.2. The Carrier may unilaterally terminate contract of air carriage of passenger or contract of air carriage of cargo in the following cases:

• a) violation by passenger, cargo owner or Consignor of passport, customs or other RF statutory requirements as regards air carriage, as well as rules set out by respective authorities of the state of departure, destination or transit;
• b) refusal by passenger, cargo owner or Consignor to comply with requirements imposed by these Rules;
• c) if aircraft passenger’s health status requires special conditions of air carriage or threatens the safety of the passenger himself/herself or other persons;
• d) passenger refusal to pay for carriage of his/her baggage, in the amount and on terms and conditions stipulated in the contract of air carriage of the passenger.;
• e) refusal by aircraft passenger to pay for carriage of a child accompanied by him at discount rate, except for free carriage of a child not over two years of age without allocation of individual seat;
• f) violation by aircraft passenger of the rules of behavior on board of aircraft creating threat to flight safety or to the life or health of other persons, and non-compliance by passenger with instructions of aircraft Pilot in Command given under Article 58 of the Air Code of the Russian Federation;
• g) presence in cabin baggage, personal belongings listed in paragraph 4.4.6 in baggage or cargo of items or substances prohibited for carriage.

9.1.3. If the Carrier initiates termination of contract of air carriage of passenger or contract of air carriage of cargo passenger, Cargo Owner or Consignor is refunded the amount paid for unused air service under rules of Carrier tariff application, except as provided by sub item е) of item 9.1.2 of this article. In case provided for by sub item f) of item 9.1.2 of this article the amount paid for air carriage is not refunded to aircraft passenger.

9.2. Passenger and Consignor Rights

9.2.1. Rights of passenger and Consignor are set out in the agreement of air carriage of passenger, the agreement of air carriage of cargo referred to in carriage documents and in these Rules.

9.2.2. Passenger may unilaterally terminate contract of air carriage and voluntarily waive carriage at the airport of departure, transit or transfer with a notice to the Carrier.

9.2.3. Passenger voluntarily waiving carriage may get a refund of the cost of earlier paid for unused air service under rules of Carrier tariff application.

9.2.4. Waiver of flight by passenger is deemed involuntary in the following cases:

• a) cancellation or delay of flight indicated in ticket;
• b) changes by the carrier of the transportation route;
• c) the flight is operated out of scheduled;
• d) failure by the Carrier to provide passenger with seats in the aircraft in accordance with the service class for the date and the flight referred to in the carriage document;
• e) aborted passenger carriage by aircraft performing scheduled flight under carriage documents, as a result of passenger delay at the airport of departure caused by the length of his recheck if the check of passenger baggage or personal passenger check failed to identify items or substances prohibited for carriage;
• f) aborted passenger carriage from the airport of transfer as a result of failure to ensure flight connection by the Carrier in case of single carriage;
• g) passenger illness or a member of his family or a close relative who is following him on an aircraft, as evidenced by medical documents, provided that the Carrier is notified of this before the end of time of check in as determined by the Carrier’s Rules with the exception of cases specified in sub-item h) of paragraph 9.2.4 of these Rules;
• h) passenger illness or a member of his family or a close relative, who is following with him on an aircraft, as evidenced by a medical certificate (or other medical document) issued by the departure airport health center at the day of departure;
• i) death of a passenger family member or a close relative, which is documented;
• j) failure to provide the passenger with class services according to the class indicated in the ticket;
• k) incorrect issued ticket by the carrier or an authorized agent.

9.2.5. In case of involuntary waiver of carriage by passenger the carrier shall make a note in the carriage document or issue a document to the passenger to confirm the circumstances referred to in item 9.2.4 of these Rules.

9.2.6. Passenger waiver of carriage in cases not provided by item 9.2.4 of these Rules is treated as voluntary waiver of carriage.

9.2.7. In case of involuntary refusal of the passenger from transportation, the Carrier is obliged to make a refund to the passenger of the cost of transportation or a part of the cost of transportation for an unused part of the carriage without withholding the penalty.

10. Carrier liability, passenger and shipper

10.1. General requirements

10.1.1. The Carrier is liable to aircraft passenger and Consignor/ Consignee in the order set by the laws of the Russian Federation, international treaties of the Russian Federation as well as contract of air carriage of passenger or contract of air carriage of cargo.

10.1.2. Carrier, passenger, Consignor and Consignee are liable for violation of customs, currency exchange control, sanitary, quarantine or other rules under the laws of the Russian Federation.

10.2. Carrier’s liability for causing harm to passenger’s life or health

10.2.1. The Carrier’s liability for any harm to the life or health of a passenger during transportation by air within the territory of the Russian Federation is determined in accordance with current Russian law, if a higher level of Carrier liability is not stipulated by the contract of transportation by air of the passenger, and in the case of international transportation by the international agreements of the Russian Federation.

10.3. Carrier’s liability for the loss, shortage or damage (or destruction) of baggage, cargo and carry-on items

10.3.1. The Carrier is liable for loss, shortage or damage (spoilage) of checked baggage or cargo following their check in and before issuance to passenger/Consignee or before transfer, under applicable rules, to another individual or legal entity unless it is able to prove that it has taken any reasonable measures to prevent damage or that such measures were impossible.

10.3.2. The Carrier is liable for safekeeping of cabin baggage unless it is able to prove that loss, shortage or damage (spoilage) of such items is caused by circumstances related to the process of carriage that the Carrier could have neither prevented nor eliminated, or passenger’s intent.

10.3.3. The Carrier is liable for loss, shortage or damage (spoilage) of baggage or cargo unless it is able to prove that they have not resulted from deliberate acts (omissions) of the Carrier or did not take place during air carriage.

10.4. Amount of Carrier’s liability for loss, shortage or damage (destruction) of baggage, cabin baggage and cargo

10.4.1. For loss, shortage or damage (destruction) of baggage, cabin baggage, cargo in air carriage over the territory of the Russian Federation the Carrier is liable in the following amounts:

• a) for loss, shortage or damage (destruction) of baggage or cargo checked in with declared value, — in the amount of declared value;
• b) for loss, shortage or damage (destruction) of baggage or cargo checked in without declared value, — in the amount of their value, but not in excess of limits established for such cases by federal laws;
• c) for loss, shortage or damage (destruction) of cabin baggage, — in the amount of their value, and if such value is impossible to establish, — in the amount set by federal law.

10.4.2. Value of baggage, cargo and cabin baggage is calculated on the basis of the price indicated in vendor invoice or provided by the contract, and if none, — on the basis of average price for similar goods that existed in the location where the baggage or the cargo was to be issued on the day of voluntary satisfaction of such claim or the day of adjudication if the claim was not satisfied voluntarily.

10.4.3. For loss, shortage or damage (spoilage) of baggage, cabin baggage, cargo in international air services the Carrier is liable under conventions regarding international air services, ICAO documents and provisions of applicable international treaties and agreements of the Russian Federation.

10.5. Carrier’s liability for late delivery of passengers, baggage or cargo

10.5.1. For delay of delivery of passenger, baggage or cargo to the point of destination in air carriage over the territory of the Russian Federation the Carrier is penalized in the amount of twenty five percent of the statutory minimum labor remuneration for each hour of delay but no more than fifty percent of freight charge, unless it is able to prove that the delay was caused by force-majeure events, elimination of aircraft malfunction that posed threat to life and health of aircraft passengers or other circumstances beyond the control of the Carrier.

10.5.2. For delay of delivery of passenger, baggage or cargo to the point of destination in international air carriage the Carrier is liable under conventions regarding international air services, ICAO documents and provisions of applicable international treaties and agreements of the Russian Federation.

10.6. Consignor liability

10.6.1. Consignor is liable to the Carrier in cases set out by these Carrier rules and/or conditions of contract of cargo carriage (including but not limited to for the reliability of data provided to the Carrier, customs, border and other services in connection with and in the regard of carried cargo), in the amount of penalty sums applicable in every such case and/or sums of Carrier real damage (as defined in RF Civil Code Article 15) incurred by the latter in each such case as a result of Consignor acts/omissions committed deliberately or through gross negligence (including but not limited to harm caused to the Carrier or a person the Carrier is liable to, as a result of wrong or incomplete data supplied by the Consignor in connection with or with regard to the cargo carried).

10.7. Passenger liability

10.7.1. Passenger is liable to the Carrier in cases provided by these Carrier Rules, rules of Carrier tariff application and/or conditions of contract of carriage, in the amount of sums applicable in every such case under the rules of tariff application and/or sums of Carrier real damage (as defined in RF Civil Code Article 15) incurred by the latter in every such case as a result of passenger acts/omissions committed deliberately or through gross negligence.

10.8. Agreements to increase the Carrier’s liability limits

10.8.1. The Carrier may enter into agreements with passengers, Consignors or Consignees on raising limits of its liability versus the limits set by the Air Code of the Russian Federation and/or international treaties of the Russian Federation.

11. Procedure for making claims, complaints and legal actions

11.1. General requirements

11.1.1. At the request of passenger, Consignor or Consignee and against carriage documents submitted by one of them the Carrier shall make out a report.Such report certifies circumstances that may serve as a ground for property liability of the Carrier, passenger, Consignor or Consignee.

11.1.2. The report is made out at the issuance of baggage or cargo to confirm the following circumstances:

• a) discrepancy between the actual name of cargo, its mass or number of packages and the data indicated in the carriage document;
• b) damage (spoilage) of cargo;
• c) shortage or damage (spoilage) of checked baggage;
• d) identification of baggage or cargo without carriage documents or carriage documents without baggage or cargo.

11.1.3. In the violation of contract of air carriage of passenger or contract of air carriage of cargo an application or claim is raised against the Carrier.

11.2. Persons with the right to make claims in the event of violation of a passenger air carriage agreement or a cargo air carriage agreement

11.2.1. The right to raise claim or suit against the Carrier for violation of a contract of air carriage of passenger belongs to:

• a) in case of loss, shortage or damage (spoilage) of checked baggage or delay of its delivery, — passenger or his/her authorized person (subject to power of attorney issued by the passenger with the production of a copy of passenger passport or birth certificate, in case of a minor passenger) with submission of baggage ticket and commercial act;
• b) in case of Carrier initiated termination of contract of passenger air carriage — passenger.

11.2.2. The right to raise claim or suit against the Carrier for violation of a contract of air carriage of cargo belongs to:

• a) In case of cargo loss — Consignee, against the production of Air waybill issued by the Carrier to the Consignor with arrival (non-arrival) notation of the airport of destination; if such Air waybill cannot be produced, — a document certifying payment of cargo cost and Carrier certificate of cargo dispatch with notation of the airport of destination certifying cargo arrival (non-arrival);
• b) In case of cargo shortage or damage (spoilage) — Consignee, against the production of Air waybill or commercial act;
• c) In case of arrears of cargo delivery — Consignee, against the production of Air waybill;
• d) Insurer — against the production of required carriage documents and documents certifying conclusion of insurance contract and payment of insurance indemnity.

11.3. Time period for filing claims against the Carrier

11.3.1. Claim against the Carrier in air services over the territory of the Russian Federation may be raised within six months. The above period is calculated as follows:

• a) for damages in the shortage or damage (spoilage) of cargo, and in the delay of delivery — from the day following the day of cargo issuance;
• b) for damages in case of cargo loss — ten days on the expiration of the term of delivery;
• c) for damages in any other case — from the occurrence of the event serving ground for claim.

11.3.2. Demands (claims, claims for compensation against the Carrier in international air carriage could be submitted within the following terms:

• a) In case of loss or damage (spoilage) of checked baggage, cargo the claim must be submitted from the moment of detection of such defects, but not later than seven days from the date of baggage receipt and not later than fourteen days from the date of cargo receipt;
• b) In case of delivery delay of checked baggage, cargo the claim must be submitted within twenty-one days from the date of baggage or cargo transfer to the person authorized to receive it;
• c) In case of baggage loss or if the baggage has not arrived after twenty-one days from the day when it supposed to arrive, the passenger has the right to submit a compensation claim to the Carrier for baggage loss.
• d) In case of cargo loss or if cargo has not arrived within seven days from the date when it supposed to arrive, the consignee shall be entitled to claim compensation against the Carrier for the cargo loss.

11.3.3. The receipt of baggage and cargo without complaint (claims) listed in paragraph 11.3 terms; it is considered that the baggage or cargo has been delivered in a good condition and according to the shipping document.

11.3.4. The Carrier may accept for review a claim after the expiry of the set terms if it recognizes the reason for delay of claim as excusable.

11.4. Claims procedure against the Carrier

11.4.1. Claim must be presented in writing and, if possible, in the state (Russian) language of the Russian Federation, in the form of an application, and contain all the necessary information for its consideration. In cases of baggage, cargo shortage or damage (spoilage) in international air transportation, as well as delivery delay, the claim could be also submitted in the form of an electronic document signed by an electronic signature.

11.4.2. Claim application shall contain:

• a) name of the Carrier to which the claim is addressed;
• b) name and postal address of the claiming institution, enterprise, organization or person, contact phones, fax, e-mail address;
• c) circumstances serving the ground for the claim, essence of claim;
• d) amount of claim indemnity and its calculation confirmed by documents;
• e) list of documents attached to claim.
• f) claimant signature.

11.4.3. Claim application shall be attached:

• a) regularly, original documents certifying conclusion of contract of carriage and confirming the claimant’s right to claim;
• b) commercial act issued by the Carrier to certify the shortage or damage of baggage or cargo;
• c) original documents certifying the amount of damage caused by loss, shortage or damage of baggage or cargo;
• d) other documents as claimant may feel fit.

11.4.4. Absence of commercial act or some other of the above documents does not deprive passenger, Consignor or Consignee of the right to claim but may handicap or prolong the process of preparing a motivated reply to the claim.

TERMS AND DEFINITIONS

Subscription Holder — an individual who purchased the S7 Boost Subscription Service to take advantage of the special conditions being in effect under this Service, when tickets and/or extra services of the Carrier are issued in his/her own name.

Miles — payment units of the S7 Priority programme accrued to the member in or-der to be used in accordance with the rules of the programme.

Order — information on the service reserved by a passenger on the S7 Website, including the payment information and confirmation status.

Personal Account — a profile of the S7 Priority Loyalty Programme member on the S7 Website.

Enhanced Comfort Seat — a seat in the economy service class with an increased distance between the seat rows.

Order Number — a combination of numbers and/or letters assigned automatically when a service is issued on the S7 Website.

S7 Offices — offices of the Carrier, offices of the Carrier’s Authorised Agents or offices of LLC S7 Service.

Carrier — JSC Siberia Airlines.

List of Charges — a document recording the Carrier’s charges for services and ancillary operations.

S7 Priority Loyalty Programme — a loyalty programme for frequent flying passengers who use services of the Carrier and of the programme partners.

S7 Website — the Carrier’s website www.s7.ru, including a mobile application.

Subsidized fare — A special fare for issuing socially affordable transportation on direct and transfer itineraries according to Decree of the Government of the Russian Federation No. 215, containing the letters A or G or O at the end of the fare type.

Push Messages — short messages popping up on a smartphone screen and notifying of private sales.

ACRONYMS AND ABBREVIATIONS

AC — Aircraft.

CC — Contact Centre.

BSR — Published Banker’s Selling Rate, the bank currency selling rate published in the booking system.

EMD — Electronic Miscellaneous Document, an electronic miscellaneous charges order of the Carrier.

1. GENERAL PROVISIONS

1.1. Provision of the S7 Boost Subscription Service (hereinafter, the Subscription) shall be understood as the opportunity for a Subscription Holder to take advantage of the special conditions when tickets and extra services of the Carrier are issued, in exchange for the payment of the Subscription cost.

1.2. Only the Subscription Holder can take advantage of special conditions within Subscription in case of booking extra services on the S7 website in his/ her own name to the tickets issued for Carrier’s own flights.

1.3. Special conditions valid within Subscription cannot be applied to the tickets issued before the purchase of Subscription.

1.4. Special conditions valid within Subscription cannot be applied while issuing air transportation:

• a. to the tickets issued not on the S7 website;
• b. for the partner airlines flights, including interline agreement flights (S74 000-S74 999);
  
• c. for staff passengers;
  
• d. for passengers who book transportation at subsidized fare;
  
• e. for passengers who book transportation at “JPASS” tariff product;
  
• f. for passengers travelling as a part of a group;
  
• g. while issuing air transportation for corporate client-members of “S7 Profi” and “S7 Corporate” programs.

1.5. No special conditions being in effect under the Subscription shall be granted when tickets and extra services are issued at sales offices and/or check-in desks at the airport.

1.6. One can take advantage of the special conditions being in effect under the Subscription only during the Subscription validity period. The Subscription validity period shall start upon paying for it. If the Sub-scription Holder has failed to take advantage of the special conditions in issuance of tickets/extra services of the Carrier within the validity period, the S7 Boost Subscription Service shall be deemed to have been provided and its cost shall not be subject to refund.

1.7. The Subscription covers the following special conditions:

• Validity period: 1 month;
• Advanced seat reservation in the AC cabin, excluding an enhanced comfort seat;
• Automatic prolongation of the Subscription validity period;
• Crediting of 100 miles per automatic prolongation of the Subscription;
• Access to the Carrier’s private sales (if any during the Subscription validity period).

1.8. The Subscription validity period shall be prolonged automatically and shall commence after the expiry of the current Subscription.

1.9. The Subscription Holder can disable the automatic prolongation prior to the Subscription expiry, in his/her Personal Account.

1.10. The special conditions being in effect under the Subscription shall be granted to the Holder with no restrictions as to their amount within its validity period.

1.11. The Subscription Holder will be informed of the Carrier’s private sales through mass emailing to the address specified in the Personal Account or through push messages in the mobile application.

1.12. By purchasing the service, a passenger agrees that he/she will be solely responsible for confidentiality of the Order information (EMD number, Order number) provided to the passenger by the Carrier after purchase of the service and shall assume the responsibility for any negative implications resulting from disclosing the information to any third parties, except where such disclosure took place through the Agent’s or Carrier’s fault.

2. ISSUANCE AND PROVISION OF THE SERVICE

2.1. The Subscription can be purchased and paid for on the S7 Website.

2.2. To purchase the Subscription, one should be registered in the S7 Priority Loyalty Programme.

2.3. The Subscription charge shall be issued on the Carrier’s EMD for each Subscription Holder individually.

2.4. After the Subscription is issued and paid for on the S7 Website, the Carrier shall send the Subscription payment EMD receipt to the email specified in the Order by the Subscription Holder.

2.5. Extra services included into the Subscription shall be provided in accordance with the Carrier’s Service Provision Rules. Prior to issuance of an extra service, the Subscription Holder shall review the service provision rules.

2.6. Before the expiry of the Subscription validity period, at the time of or after the ticket issuance on the S7 Website, the Subscription Holder will be offered to take advantage of the special conditions being in effect under the Subscription. To secure such special conditions, the Subscription Holder shall follow the relevant prompts during the session of ticket issuance on the S7 Website.

2.7. A new EMD is issued with each automatic prolongation of the Subscription. The payment shall be automatically debited from the payer’s bank card specified in the Order.

2.8. The S7 Boost Subscription Service shall be deemed as provided when the Holder can take advantage of special conditions in the issuance of the Carrier’s tickets and extra services on the S7 Web-site.

3. THE SERVICE COST

3.1. The Subscription is a chargeable service, the charge amount is determined by the Carrier and published in the List of Charges.

3.2. The Subscription may only be paid for in cash.

3.3. When automatically prolonged, the Subscription shall be charged additionally for the next validity period at the same cost.

4. REISSUE AND REFUND

4.1. No voluntary or involuntary reissue of the S7 Boost Subscription may be performed.

4.2. In case of involuntary or voluntary change in the terms of the air carriage agreement (change in the route, travel dates, etc.) at the passenger’s initiative, extra services reserved at no charge under the Subscription shall be also provided free of charge under new travel conditions, including if the Subscription validity period has expired. 

4.3. No voluntary refund of the Subscription charge may be performed.

4.4. In case of voluntary cancellation of the ticket/extra services by a passenger, at the time when or after special conditions being in effect under the Subscription are applied to the ticket/extra services (clause 1.7), the S7 Boost Subscription shall be deemed to have been provided, and the Subscription charge shall not be subject to voluntary refund.

4.5. If a passenger has not taken advantage of special conditions being in effect under the Subscription at his/her initiative (clause 1.7), with regard to the ticket/extra services, or has only taken advantage of a part of them, the S7 Boost Subscription shall be also deemed to have been provided and shall not be subject to voluntary refund.

4.6. If no special conditions are provided by the Carrier under the Subscription, the Subscription Holder shall contact the JSC Siberia Airlines Complaint Commission to obtain the involuntary refund of the Subscription charge.

4.7. Involuntary and voluntary reissue/refund of extra services issued under the Subscription shall be performed in accordance with the rules of the relevant extra services.

4.8. It is permitted to obtain the involuntary refund for the Subscription charge within 1 year from the date of the Subscription issuance/automatic prolongation.

DEFINITIONS AND ABBREVIATIONS

Order — information about passengers who have booked carriage on the Carrier’s website www.s7.ru, their contact information, payments and confirmation statuses.

Miles — calculated units of the S7 Priority loyalty program, which are credited to and used by the participant in accordance with the program rules.

Order number — a combination of numbers and/or letters automatically assigned when booking carriage and/or additional services on the Carrier’s website www.s7.ru. It is provided by the Carrier and sent to the passenger via e-mail or mobile phone for further work with the booking and identification of the passenger when contacting the Carrier’s Contact Center.

Check-in Confirmation — a boarding pass received by the passenger via e-mail after automatic check-in for the flight.

S7 Priority loyalty program — an incentive program for frequent flyers who use the services of the Carrier and the program partners.

Carrier — Siberia Airlines JSC.

The List of Charges of Siberia Airlines JSC for Service and Ancillary Operations — a document which states the Carrier’s charges for service and ancillary operations.

Reprinter — a special device for printing a paper boarding pass from a mobile phone.

EMD (Electronic Miscellaneous Document) — an electronic voucher for various charges of Siberia Airlines JSC.

AC — an aircraft.

1. GENERAL

1.1. Provision of the Automatic Flight Check-in service (hereinafter — the Service) means the provision of the automatic check-in for the flight, generating and sending a boarding pass to the e-mail address indicated in the booking during air ticket ordering, for passengers flying on Siberia Airlines JSC (hereinafter — the Carrier).

1.2. The Service is provided to passengers who book air carriage on the Carrier’s own regular flights.

1.3. The Service is not provided to passengers who book Code Share flights where Siberia Airlines JSC is the marketing carrier (flight ranges S74000-S74999).

1.4. The Service is not available for tickets containing international destinations.

1.5. The Service is provided not later than 30 hours before departure, but not earlier than 48 hours before departure of the flight indicated on the passenger’s ticket.

1.6. The service is provided for tickets issued not later than 30 hours before the scheduled flight departure indicated on the passenger’s ticket. The Service is not available for tickets issued less than 30 hours before departure.

1.7. The Service can only be provided if the required information about the identity documents for each passenger (document number, document expiration date, date of birth, nationality, country of passport issuance) is indicated in the booking.

1.8. The Service is provided subject to the mandatory presence of the e-mail address in the Order.

1.9. After the passenger is automatically checked-in for the flight, the passenger will receive a Check-in Confirmation to the email address specified during the Service booking in the Order.

1.10. If there are several passengers in one Order, the Check-in Confirmation for all passengers will be sent to the e-mail address specified in the Order by the passenger.

1.11. If there are several passengers in one Order, the Service cannot be booked for an individual passenger, the Service can only be provided for all passengers in the Order.

1.12. The Service is not available to passengers with tickets issued in the Basic tariff group for carriage in the Economy class who did not reserve the “Advance Aircraft Cabin Seat Booking” or “Extra Comfort Seat Selection” services during the ticket booking.

1.13. Due to the fact that for some categories of passengers check-in is only available at the airport of departure, the Service is not available for:

• passengers on a stretcher (STCR);
• passengers whose condition may require a medical examination (MEDA);
• passengers with a developmental or intellectual disability (DPNA);
• passengers on oxygen tanks (POXY);
• passengers carrying a portable oxygen concentrator (PPOC);
• passengers transported under guard (CNVT, ECRT);
• passengers carrying weapons (WEAP);
• passengers traveling in a group (group booking of more than 10 persons in economy class / not more than 5 persons in business class);
• passengers who have an extra seat in the cabin for personal comfort (EXST);
• passengers occupying an extra seat in the AC cabin for baggage carrying (CBBG);
• passengers carrying pets in the AC cabin (PETC) or in an extra seat in the AC cabin (PETC CBBG);
• passengers accompanied by a guide dog in the AC cabin (SVAN).

1.14. If there are several passengers in the Order and there is at least one passenger from the categories specified in clause 1.13., the Service shall not be provided to all passengers in the Order.

1.15. The Carrier has the right to limit the list of destinations for which the Service is provided. The list of available flights/destinations can be found in the appropriate section on the Carrier’s website at www.s7.ru.

2. SERVICE BOOKING AND PROVISION

2.1. The Service can be purchased and paid on the Carrier’s website at www.s7.ru. (at the time of or after the ticket booking, but no later than 30 hours before the scheduled departure of the flight).

2.2. The fee for the Service is made out to the Carrier’s EMD.

2.3. A separate EMD is issued for each passenger.

2.4. If the passenger is traveling with a child under 2 years of age, the EMD is issued only for the adult passenger.

2.5. Booking of and payment for the Service is made at the same time.

2.6. When booking the Service, the passenger must familiarize themselves with the list of items and substances prohibited for carriage in baggage, hand baggage and personal belongings on board the AC. Booking of the Service confirms that the passenger is familiar with the list of items and substances prohibited for carriage in baggage, hand baggage and personal belongings on board the AC, and that the passenger understands the requirements.

2.7. After booking of and payment for the Service on the Carrier’s website www.s7.ru, the Carrier sends an EMD receipt of payment for the Service to the e-mail address specified by the passenger in the Order.

2.8. The Check-in Confirmation for the flight will be sent by the Carrier not later than 30 hours before the scheduled departure indicated on the passenger’s ticket, to the e-mail address indicated by the passenger in the Order.

2.9. In order to use the boarding pass received as a result of the Service provision, the passenger must be able to download the boarding pass sent in an e-mail message by one of the following methods:

• download the PDF file from the email message;
• download the boarding pass to the wallet using the link from the email message;
• download and save the QR code.

2.10. The electronic boarding pass received by any of the methods listed in clause 2.9. above must be printed out by the passenger themselves for its checking by the Carrier’s or airport’s service (s) and state authorities, unless the usage of a mobile boarding pass is permitted at the airport.

2.11. If electronic boarding pass usage is not available at the airport of departure, the passenger must go to the check-in counter to receive a paper boarding pass or print out the boarding pass themselves at a special Reprinter terminal installed at the airport, before the end of check-in for the flight.

2.12. The list of airports where electronic boarding pass usage is available can be found in the appropriate section on the Carrier’s website at www.s7.ru.

2.13. After receiving the boarding pass, the passenger may change their seat, at their own discretion, in accordance with the tariff rules and the carriage conditions, using the seat change function on the Carrier’s website www.s7.ru or via the official S7 Airlines mobile apps.

2.14. Baggage check-in for passengers using the Service is performed at the airport in a standard manner at the check-in counters, baggage check-in counters on a first-come, first-served basis, or independently, if such option is provided at the airport of departure.

2.15. The boarding pass for passengers using the Service is issued for a seat previously reserved by the passenger, or for a seat determined by the check-in system automatically on the Carrier’s website.

2.16. The Service provision fact constitutes sending a flight Check-in Confirmation, in the form of a PDF file and a link, at least 30 hours prior to departure to the e-mail address indicated in the Order during booking of the Service.

3. SERVICE FEE

3.1. The amount of the Service fee is determined by the Carrier and is published in the List of Charges of Siberia Airlines JSC for Service and Ancillary Operations (the fee is charged in local currency at the system rate of BSR on the payment date).

3.2. The service is provided free of charge to passengers of the following categories:

a. passengers with tickets issued at PLUS group tariffs;

b. passengers traveling in Business class;

c. status passengers of the S7 Priority loyalty program (Classic Expert, Classic Top, Silver, Gold, Platinum) and oneworld alliance loyalty programs (Ruby, Sapphire, Emerald), as well as all fellow passengers of the status passenger, provided that carriage of the status passenger and their fellow passengers is executed in one Order.

d. children from 0 to 2 years of age traveling both without a separate seat and with a separate seat in the AC cabin.

3.3. A participant of the S7 Priority loyalty program can perform a premium booking of the Service using their accrued Miles on the Carrier’s website www.s7.ru. The required quantity of Miles is determined by the Terms and Conditions of the S7 Priority loyalty program. Miles are deducted from the participant’s account at the time of the Service booking.

4. REISSUE AND REFUND

4.1. In the event of a voluntary change of the conditions of the contract of air carriage not later than 30 hours before the scheduled flight departure (change of route, dates of carriage, etc.) or voluntary cancellation of the Service or carriage on the initiative of the passenger, the return of funds/Miles paid for the Service shall be made in full. If necessary, the passenger may independently rebook and pay for the Service on the Carrier’s website www.s7.ru for the new flight.

4.2. In the event of a voluntary change of the conditions of the contract of air carriage less than 30 hours before the scheduled flight departure (change of route, dates of carriage, etc.) or voluntary cancellation of the carriage, no return of funds/Miles paid for the Service shall be made. If necessary, the passenger may independently rebook and pay for the Service on the Carrier’s website www.s7.ru for the new flight.

4.3. To voluntarily change the conditions of carriage (change the route, dates of carriage, etc. on the initiative of the passenger), or to cancel the carriage, the passenger can independently cancel the flight check-in on the Carrier’s website www.s7.ru, which was executed automatically as a result of using the Service. In that case, the Service shall be deemed to have been provided and shall not be refundable.

4.4. For voluntary refund of money paid for the Service purchased on the Carrier’s website www.s7.ru or in the Carrier’s Contact Center, the passenger must submit an application on the website www.s7.ru with the indication of the identifier (EMD number, booking or order number) provided when purchasing the Service or contact the Carrier’s Contact Center.

4.5. Voluntary return of Miles for the unused Service can be made by contacting the S7 Priority Service Center.

4.6. If the AC layout has been changed and it is impossible to provide the previously booked seat, the passenger will be automatically checked-in for the flight with the provision of another seat in the AC cabin.

4.7. In case of involuntary change of the conditions of the contract of air carriage, a refund of the fee for the unused Service shall be made. If necessary, the passenger may independently rebook and pay for the Service on the Carrier’s website www.s7.ru for the new flight.

4.8. Involuntary refund of money paid for the Service is made both at the place of purchase and at the Representative Offices or offices of Authorized Agents of the Carrier.

4.9. Involuntary return of Miles for the unused Service can be made by contacting the S7 Priority Service Center.

4.10. Involuntary return of money/Miles for the unused Service shall be made in cases of involuntary cancellation of carriage by the passenger stipulated by the Rules of Air Carriage of Passengers, Baggage and Cargo of Siberia Airlines JSC, in case of unilateral cancellation by the Carrier of a passenger air carriage agreement, in accordance with Article 230 of FAP 82, as well as in cases of carriage cancellation and the impossibility of providing the Service for the following reasons:

• in case of operational cancellation or delay of the flight;
• in case of failure to provide a seat in the AC cabin;
• due to illness or death of the passenger (family member or close relative) in accordance with the procedure set out in the relevant documents of the Carrier. Refund of the service due to illness of the passenger/family member/close relative (traveling with the passenger on the same aircraft) is subject to notification of the Carrier of the carriage cancellation before the end of check-in.

4.11. When applying for an involuntary refund of money for the Service at the Representative Offices or offices of Authorized Agents of the Carrier, the passenger must fill out an application for refund. The application for a Service Fee refund must be made within 2.5 months from the date of departure of the flight for which the Service was booked.

4.12. If the passenger applies after 2.5 (two and a half) months from the date of departure of the flight for which the Service was booked, the refund shall be made according to the claim settlement procedure.

4.13. By purchasing the Service, the passenger agrees that he/she is responsible for the safekeeping of the booking information (booking number, EMD number, Order Number) provided to the passenger after purchasing the Service, and assumes responsibility for the negative consequences caused by the disclosure of this information to third parties, except in cases where such disclosure has occurred through the fault of the agent/Carrier.

DEFINITIONS AND ABBREVIATIONS

Order — information on the passengers who have made reservation of carriage and/or any extra services on S7 Website, their contact details, payments, and confirmed services.

Request — issued by a passenger with indication of an identifier (EMD, reservation or order numbers), provided during the purchase of the Service for involun-tary refund of the Service on S7 Website and/or at the CC.

Application — the document that is submitted by a passenger when applying for involun-tary refund to the S7 Offices.

Miles payment units of the S7 Priority Loyalty Programme accrued to the member in order to be used in accordance with the rules of the Programme.

Order Number — a combination of numbers and/or letters assigned automatically when a carriage and/or extra services are reserved on the S7 Website. Provided by the Carrier and sent to the passenger via e-mail or to a mobile phone number for further processing of the reservation and identifying of the passenger when he/she contacts the CC.

S7 Offices — Representative Offices of the Carrier, offices of the Carrier’s Authorised Agents or offices of LLC S7 Service.

S7 Website — Carrier’s Website www.s7.ru including mobile application.

List of Charges — a document recording the Carrier’s charges for services and ancillary op-erations.

Carrier — JSC Siberia Airlines

S7 Priority Loyalty Programme — a loyalty programme for frequent flying passengers who use services of the Carrier and of the Programme partners.

AC — aircraft.

CC — Contact Centre.

SC — the Service Centre for servicing the passengers who participate in the S7 Priority Loyalty Programme.

BSR — Published Banker’s Selling Rate, the bank currency selling rate published in the reservation system.

EMD — Electronic Miscellaneous Document, an electronic miscellaneous charges order of the Car-rier.

1. GENERAL PROVISIONS

1.1. Rendering “Choice of enhanced comfort seat on board” (hereinafter, the Service) shall be under-stood as granting a passenger, at his/her will, a seat with extended distance between seat rows in econo-my class compartment of the AC.

1.2. The Service shall be provided on the Carrier’s own regular flights, in the airports on the territory of the Russian Federation, abroad or on S7 Website (if technically possible).

1.3. The Service shall not be provided to the passengers who have tickets issued to Code-Share flights (S74000–S74999) with S7 Airlines as a marketing Carrier.

1.4. Due to technical features of the modification of each model of aircraft, the amount of enhanced comfort seats and their location on board may vary on different types of aircraft.

1.5. The Service shall not be provided to the passengers of the following categories:

a. passengers who occupy extra seat in the AC cabin to carry baggage (CBBG). The passenger who carry baggage in the AC cabin (CBBG) is provided with seats in the middle or in the tail section of the economy class cabin so that the baggage is located on the window seat next to the ac-companying passenger;

b. passengers who carry animals in the AC cabin (PETC), on the extra seat (PETC CBBG) or trav-eling with a guide dog in the AC cabin (SVAN). Passengers who carry animals in the AC cabin (PETC), on the extra seat (PETC CBBG) or accompanied by a guide dog (SVAN) are provided with specially allocated seats in the AC cabin.

Upon the request of a passenger who carry an animal in the AC cabin (PETC), the Carrier, if it is possi-ble, may transfer the passenger to other unoccupied seats during check-in at the airport of departure, ex-cept seats located on the front row of the AC cabin and at emergency exits.

1.6. Due to the fact that some enhanced comfort seats are located in the aisles to emergency exits, in order to ensure flight safety, there are restrictions on the provision of the Service (choice of seats next to emergency exits) to the following categories of passengers:

a. hearing-impaired / deaf passengers (DEAF);

b. vision-impaired / blind passengers (BLND);

c. wheelchair passengers (WCHC, WCHR, WCHS);

d. stretcher passengers (STCR);

e. passengers with oxygen cylinder (POXY);

f. passengers with portable oxygen concentrator (PPOC);

g. passengers whose health condition may require medical examination (MEDA);

h. passengers with mental and psychiatric disabilities (DPNA);

i. passengers with reduced mobility due to cast on their legs (LEGL, LEGR, LEGB) and their accompanying persons;

j. passengers who occupy extra seat in AC cabin for personal comfort (EXST);

k. employees of the courier service (FELD) and the special communications service (COUR);

l. inadmissible / deportee passengers (INAD, DEPA, DEPU);

m. passengers transported under escort (CNVT, ECRT);

n. pregnant women (PRGW);

o. passengers under 18 years of age and passengers accompanying children;

p. passengers who don’t speak Russian or English;

q. passengers with children under 2 years of age.

In case of issuance of the Service (on seats located next to emergency exits in the AC cabin), passen-gers of the categories mentioned above shall be transferred to other seats by the Carrier.

2. ISSUANCE AND PROVISION OF THE SERVICE

2.1. A passenger may purchase and pay for the Service in offices of Agents to which the Carrier has granted the right to sell the Service, in Carrier’s CC or on S7 Website

2.2. Once the passenger chose an enhanced comfort seat and paid for the Service, the passenger shall be provided with reserved enhanced comfort seat, an EMD shall be issued.

2.3. The passenger who has paid for the Service shall be serviced at the check-in desk in the general queue.

2.4. A passenger is recommended to present the EMD receipt that is given upon the payment for the Service. Even if no EMD receipt is presented during the check-in, the Carrier has no right to refuse to provide the Service.

2.5. The Service shall be deemed as provided upon a passenger travelling on the enhanced comfort seat in economy class compartment, after payment for the Service and issuance of the EMD.

3. THE SERVICE COST

3.1. The Service shall be fee-based, the Service charge amount shall be determined by the Carrier and published in the List of Charges, as well as in reservation systems and depends on flight destination and seating in AC cabin (the charge shall be collected in local currency at the BSR system exchange rate as of the payment date).

3.2. The Service shall be provided free of charge to passengers of the following categories:

a. passengers with tickets issued at the PLUS fare family;

b. passengers being members of S7 Priority Loyalty Programme with Silver, Gold or Platinum status and loyalty programmes of oneworld member airlines with Ruby, Sapphire or Emerald status, as well as two travel companions of such passenger, provided that the carriage of such passenger and his/her travel companions was issued in the same PNR. Reservation of enhanced comfort seats for travel companions of the passengers being members of loyalty programme can be performed in Carrier’s representative offices or in Authorised agents’ offices, in CC of S7 Priority Loyalty Programme and on the S7 Website.

3.3. The award Service may be issued on S7 Website (before or after the online check-in) for S7 Priority Loyalty Programme members (of all levels) using the Miles accrued. The required number of Miles shall be determined under the Rules and Conditions of S7 Priority Loyalty Programme. Miles shall be written off the member’s account at the moment of the Service issuance.

4. REISSUE AND REFUND

4.1. In case of a voluntary change in the air carriage terms (change of the carriage itinerary, flight, dates, etc.) at the passenger’s initiative, the Carrier can provide the Service for any unoccupied enhanced com-fort seat on a newly selected flight:

a. in case of increased cost of an enhanced comfort seat in the AC cabin on the selected itinerary, an additional charge shall be collected;

b. in case of decreased cost of an enhanced comfort seat in the AC cabin on the selected itinerary, the fee previously paid for the Service shall be refunded and the Service shall be issued on the new route at the appropriate cost.

4.2. In case of award Service using the Miles accrued by a member of the S7 Priority Loyalty Program, reissuance shall be possible only in case of voluntary change of flight and / or dates of transportation (without route change) and if the cost in Miles remains unchanged.

4.3. In case there are no free enhanced comfort seats on a newly selected flight, the fee paid for the unused Service shall be refunded.

4.4. In case of involuntary change of carriage terms as provided for in JSC Siberia Airlines Rules of Pas-senger, Baggage and Cargo Transportation by Air, it is permitted to provide the Service to the passenger (if there is any free enhanced comfort seat) on a newly selected flight on the segment for which the Service was issued. In case there are no free enhanced comfort seats on a newly selected flight, the fee paid for the unused Service shall be refunded.

4.5. In case of voluntary carriage and/or Service cancellation by the passenger, the fee previously paid for the Service shall be refunded in full.

4.6. If the passenger has paid for the “Choice of enhanced comfort seat on board” Service, but during check-in the passenger is willing to purchase the “Class of service upgrade in the airport of departure” Service, it is permitted to refund the fee previously paid for the “Choice of enhanced comfort seat on board” Service for segments where the Service was not provided in full.

4.7. In case of voluntary reissuance of a ticket with upgrade to a business class, it is permitted to refund the fee previously paid for the “Choice of enhanced comfort seat on board” Service for segments where the Service was not provided in full.

4.8. In case of voluntary reissuance of a ticket in terms of S7 Priority Loyalty Program with award class of service upgrade, it is permitted to refund the fee previously paid for the “Choice of enhanced comfort seat on board” Service for segments where the Service was not provided in full.

4.9. In case of involuntary class of service upgrade from economy to business class, the fee paid for the Service shall not be refunded.

4.10. Voluntary fee refund can be performed only at the place of the Service issuance. While applying for a voluntary fee refund, a passenger should submit the application for refund.

4.11. To perform a voluntary fee refund of the Service issued on S7 Website or in CC, a passenger should submit a request on S7 Website stating the identifier (EMD number, reservation or order number), given while the Service issuance, or appeal to the Carrier’s CC.

4.12. Voluntary Miles refund for the unused Service shall be performed through the S7 Priority SC.

4.13. Involuntary refund of the Service fee shall be performed in the cases of involuntary carriage can-cellation by the passenger, as provided by S7 Airlines’ Rules of Passenger, Baggage and Cargo Transportation by Air, in case the Carrier unilaterally terminates the air carriage agreement with the passenger, subject to Article 230 of Federal Aviation Rules 82, and in case it is impossible to provide the Service for the following reasons:

a. the reserved enhanced comfort seat is unavailable due to the operating change of the Aircraft type;

b. due to flight cancellation and the impossibility to provide reserved enhanced comfort seat;

c. in-flight transfer of the passenger from the enhanced comfort seat to another seat (outside of the enhanced comfort seat category) for the purpose of flight safety.

4.14. In cases mentioned in p. 1.6 and p. 4.13, the Carrier’s employee at the airport shall make the rele-vant mark on the passenger’s EMD or on the boarding pass.

4.15. Involuntary refund of the Service fee shall be performed either at the place of the Service issuance and in Representative offices or Authorised agents of the Carrier.

4.16. While applying for an involuntary refund of the fee paid for the Service to the place of the Service issuance, to the Representative offices or Authorized agents of the Carrier, the passenger should com-plete an application for a refund:

a. the application for Service fee refund shall be submitted within 2.5 months from the departure date of the flight for which the Service is issued;

b. when submitting an application for the involuntary refund, the passenger shall attach a copy of the EMD receipt or the boarding pass bearing the mark of the Carrier’s employee stating one of rea-sons for refund indicated in p. 1.6 and p. 4.13.

4.17. In case the Service is issued on S7 Website or in CC, the involuntary refund for the reasons indi-cated in p. 1.6 and p. 4.13 shall be performed through the Carrier’s CC.

4.18. Involuntary Miles refund for the unused Service shall be performed only through the S7 Priority SC.

4.19. Refund at the place where the Service was issued, at S7 Representative Offices or Authorised agents’ offices, at the Carrier’s CC (if the Service was issued through the S7 Website) shall be made to the passenger in full. The refund is performed no later than 2 (two) weeks after the passenger’s request, based on the results of verification carried out provided that documents for the refund of the Service fee were properly prepared. In case the Service is issued on the S7 Website, the refund shall be performed within twenty (20) working days from the date of verification.

4.20. In case the refund of the Service charge in the currency of payment is impossible, the passenger shall be provided with cash refund: the Service value shall be converted to the currency of the country where the refund is processed. Recalculation shall be made at the BSR system exchange rate of the reservation system as of the EMD issuance date.

4.21. By purchasing the Service, the passenger agrees that he is solely responsible for the security of information about the reservation (booking number, EMD / Order number) given to the passenger after the Service issuance, and assumes responsibility for the negative consequences caused by the disclosure of this information to third parties, except in cases when such disclosure takes place due to the fault of the Agent/Carrier.

Terms and Definitions

The Agent — an individual or legal entity entitled to act for and on behalf of the Carrier to attract passengers, to issue appropriate documents and sell passenger carriage services over the lines operated by the Carrier, subject to the terms and conditions of the Agency Agreement made therewith

Order — a number containing a combination of numbers or letters assigned automatically when a carriage and/or extra services are reserved on the Carrier’s website www.s7.ru. It is provided by the Carrier and sent to a passenger via e-mail or mobile phone number for further processing of the reservation and identifying the passenger when he/she contacts the Carrier’s Contact Centre

Miles — payment units of the S7 Priority Loyalty Programme accrued to the member in order to be used in accordance with the rules of the Programme

S7 Offices — Representative Offices of the Carrier, offices of the Carrier’s Authorised Agents or offices of LLC S7 Service

Carrier — JSC Siberia Airlines

S7 Priority Loyalty Programme — a loyalty programme for frequent flying passengers who use services of the Carrier and of the Programme partners

S7 Website — the Carrier’s website www.s7.ru, including the mobile app.

Authorised Agent — the Carrier’s Agent authorised by a special document to perform additional actions related to the provision of services to passengers, including, but not limited to, actions aimed at money refunding and performing other service functions

Acronyms and Abbreviations

AC — aircraft

CC — Contact Centre of LLC S7 Travel Retail

BSR Published Banker’s Selling Rate, the bank currency selling rate published in the reservation system

EMD Electronic Miscellaneous Document, an electronic miscellaneous charges order of the Carrier

1. General Provisions

1.1. Provision of an extra service of the Ticket Refundability (hereinafter, the Service) shall be understood as providing a passenger (at his/her request) with the opportunity of voluntary refund of a ticket issued with settlement code 421 at the Basic/Standard group fares, without collecting the charges stipulated in the fare application rules, subject to refund more than 24 hours before the scheduled flight departure.

1.2. If voluntary refund of a ticket issued at the Basic/Standard group fares is performed:

• a) more than 24 hours before departure of the flight for the first unused coupon, then the unused cost of the ticket shall be refunded in full, without collecting the charges stipulated in the fare application rules;
• b) less than 24 hours before departure of the flight for the first unused coupon, then the amounts to be refunded shall be calculated according to the fare application rules.

1.3. By purchasing the Service, a passenger agrees that he/she will be solely responsible for confidentiality of the reservation information (reservation number, EMD number, Order Number) provided to the passenger after purchase of the Service and shall assume the responsibility for any negative implications resulting from disclosing the information to any third parties, except where such disclosure took place through the Agent’s or Carrier’s fault.

1.4. The Service shall be issued concurrently with the ticket issue, at least 24 hours before departure of the flight for the first unused segment of the carriage which the passenger is reserving. The Service shall not be issued separately from the ticket (after the ticket issue).

1.5. The Carrier shall have the right to limit the list directions at which the Service is provided.

1.6. The Service shall only be issued for passengers who are reserving tickets to the Carrier’s own regular flights.

1.7. Upon refund of a ticket of a passenger who has the Service issued:

• a) cash shall be refunded, if the ticket has been paid in cash;
• b) Miles and cash shall be refunded, if the ticket has been paid by using Miles& Cash Product;
• c) a voucher/certificate shall be issued, if the ticket has been issued at the Basic group fares and paid with a voucher/certificate.

1.8. A ticket shall only be accepted for refund at the place of the ticket purchase in the forward sequence of using flight coupons.

1.9. The Service shall not be provided to the passengers of the following categories:

• a) passengers travelling in a group (group reservation);
• b) passengers who are reserving a carriage containing Code Share flights (flight range S74000–S74999) and/or flights operated by Interline Partners;
• c) passengers having their ticket reissued, if the Service has not been previously purchased for the ticket;
• d) passengers who are reserving a carriage making payment with a voucher/certificate at the Standard group fares;
• e) passengers who are reserving a carriage at premium fares of S7 Priority, a loyalty programme for frequent flying passengers;
• f) inadmissible passengers (INAD);
• g) passengers on stretchers (STRC).

2. Issuance and Provision of the Service

2.1. Passenger can purchase and pay for the Service at S7 Offices, at offices of the Carrier’s Agents, at the CC or on S7 Website.

2.2. The Service issue shall not involve payment with a voucher or certificate.

2.3. At the Service payment, EMD shall be issued for each passenger individually.

2.4. If the Service is issued in a sales office, an EMD receipt shall be issued to a passenger in hard copy and/or emailed to the passenger to the address indicated by the passenger.

2.5. If the Service is issued at the CC or on S7 Website, an EMD receipt shall be emailed to the passenger to the address indicated by the passenger.

2.6. The EMD receipt provided to the passenger shall contain:

• a) the Service name;
• b) the passenger details (name, surname);
• c) date of the Service issue;
• d) number of EMD issued;
• e) reservation number;
• f) office and city of issue;
• g) the Service code;
• h) number of the ticket for which the Service is issued;
• i) endorsement/restrictions (if any);
• j) form of payment;
• k) the Service cost.

2.7. When applying, at the place of the ticket purchase, for refund of the ticket issued at the Basic/Standard group fares, a passenger is recommended to present the EMD receipt that was given to the passenger upon the payment for the Service. If the passenger does not have the EMD receipt, the Agent/Carrier has no right to refuse to provide the Service.

3. The Service Cost

3.1. The amount of the Service charge shall be determined by the Carrier and shall depend on the direction, the fare at which the ticket is issued, and the number of flight segments (the charge shall be collected in the local currency at the BSR system exchange rate as of the payment date).

3.2. The Service shall be paid for each ticket of a passenger.

3.3. At the carriage reservation for passengers:

• a) who carry a pet in the aircraft cabin on an extra seat (PETC CBBG);
• b) who carry baggage in the aircraft cabin on an extra seat (CBBG);
• c) who take extra seats in the aircraft cabin for personal comfort (EXST);

the Service shall be paid for each seat occupied.

4. Reissue and Refund

4.1. No voluntary refund of the Service charge may be performed.

4.2. The Service shall be preserved in case of voluntary or involuntary reissue of the ticket for which it has been purchased earlier (both for fully unused and partially used tickets).

4.3. Involuntary refund of the Service charge shall be performed in full (both for fully unused and for partially used tickets):

• a) upon involuntary changes of the travel conditions provided for in the JSC Siberia Airlines’ Rules of Passenger, Baggage, and Cargo Transportation by Air;
• b) in the cases of involuntary carriage cancellation by the passenger that are provided for in the JSC Siberia Airlines’ Rules of Passenger, Baggage, and Cargo Transportation by Air;
• c) in case the Carrier unilaterally terminates the air carriage agreement with the passenger, subject to Article 230 of Federal Aviation Rules 82.

4.4. Involuntary refund of the Service charge shall be performed both at the place of purchase and in S7 Offices and shall be permitted within 1 year from the date of issue.

4.5. When requesting an involuntary refund of the Service charge at the office of the Service sale or at S7 Offices, the passenger shall fill out an application for refund.

4.6. In case the Service was purchased on S7 Website or at the CC, involuntary refund of the Service charge shall be performed by contacting the CC.

4.7. The involuntary refund shall be performed within two (2) weeks after the passenger’s request, based on the verification results and subject to proper issue of the Service charge refund documents. In case the Service is issued on the S7 Website, the refund shall be performed within twenty (20) working days from the date of the verification.

4.8. In case the refund of the Service charge in the currency of payment is impossible, the passenger shall be provided with cash refund: the Service value shall be converted to the currency of the country where the refund is processed. Recalculation shall be made at the BSR system exchange rate of the reservation system as of the EMD issuance date.

Application a document which is filed to S7 Offices by the passenger to involuntary refund the funds. A copy of EMD or boarding pass, if any, shall be enclosed to application, the refund reason also shall be stated

Attendant a Contractor employee, accompanying the passenger within the service

Carrier JSC Siberia Airlines

Contractor service company providing service and on behalf of which the Service contract with the Carrier is signed

List of charges a document containing the Carrier’s service and additional operations charges

Order an information about passengers who booked a carriage and/or additional services on S7 website, their contact details, payments and confirmed options

Order number digit and/or letter combination automatically assigned at booking of carriage and/or additional services time on S7 website. Order number is provided by the Carrier and sent via e-mail or phone number for future work with reservation and identification of the passenger in case he/she contacts the CC

Passenger’s Identifier an EMD number, reservation number or Order number provided to a passenger at service issuance on S7 website

Pre-flight procedures mandatory procedures every passenger shall pass before departure: passenger check-in and baggage check-in (if any), customs, passport and visa inspection, pre-flight check

Request is submitted on S7 website by the passenger to involuntary refund the service specifying Passenger’s Identifier

S7 Offices Carrier Representative Offices, Authorized Agents, LLC S7 Service

S7 website is a Carrier’s website www.s7.ru, including mobile application

Acronyms and abbreviations

AC an aircraft

BSR Published Banker’s Selling Rate — banker’s selling rate published in the reservation system.

CC the Contact Center

DA Domestic air lines

EMD Electronic Miscellaneous Document — an electronic miscellaneous charges order of Carrier

IA International air lines

1. General provisions

1.1. Provision of the Individual Accompaniment at Departure Airport Service (hereinafter, the Service) is taken to mean that the passenger is accompanied since the moment of the meeting at departure airport to boarding gate and assistance with passing Pre-flight procedures out of line with Attendant.

1.2. The Service is provided for passengers who issued a carriage on the Carrier own scheduled flights departing from airports listed in Appendix 1.

1.3. The Service includes the following options:

a) meeting a passenger;

b) accompanying a passenger to check-in desk;

c) passing Pre-flight procedures out of line by the passenger;

d) accompanying a passenger to a boarding gate.

1.4. Depending on departure airport, options provided within the Service are established by the Contractor and may be different. Options provided within the Service are stated in Appendix 1.

1.5. The Service does not include delivery of passenger’s baggage and carry-on baggage.

1.6. For passengers whose condition requires special attention, special medical equipment within this Service is not provided. Special service shall be booked in sufficient time in according with the Carrier rules by the passenger.

1.7. In order to use the Service, passenger shall come to a place for meeting with Attendant specified in Appendix 1 at least 1 hour 20 minutes prior to the scheduled flight departure time. The passenger may confirm a place for meeting with Attendant via phone specified on S7 website at issuance of the Service.

1.8. The Service is not provided to the following categories of the passengers:

a) passengers who issued a carriage on the Code-Share flights (S74 000-S74 999) or flights of interline partners;

b) passenger on stretchers (STCR);

c) inadmissible/deportee passengers (INAD, DEPA, DEPU);

d) passengers carried under convoy (CNVT, ECRT).

1.9. For passengers who is allowed to travel only with adult person, the Service shall be issued for a passenger and accompanying person separately.

1.10. Before the Service is purchased, the Carrier has the right not to confirm or deny to book the Service in case there are no possibility to provide the Service because of technical conditions.

1.11. The Carrier has the right to limit departure airports where the Service is provided. Departure airports where the Service is provided listed in Appendix 1.

1.12. The Service is provided by the Contractor. The Carrier is an agent who acts on the authority of, on behalf of and for the benefit of the Contractor and responsible to the passenger purchasing the Service only for information about the Service and rules of its provision, properly issuance of the Service and for providing the document confirming the Service payment fact. The Carrier is not responsible for the quality and volume of the services provided at passing of Pre-flight procedures, any passenger claims regarding the quality (completeness) of the Service are to be addressed directly to the Contractor.

1.13. By purchasing the Service, the passenger assumes sole responsibility for the safety of the booking information (booking number, EMD number, Order number) provided to the passenger after purchasing the Service, and accepts responsibility for any negative consequences caused by disclosing this information to third parties, unless such disclosure occurs due to the Agent’s/Carrier’s fault.

2. Issuance and provision of the Service

2.1. Passenger might book and pay for the Service on the S7 website before or at the time of check in, but not later than 4 hours before scheduled departure of the flight for which the Service was purchased.

2.2. Carrier EMD is issued for Service charge for every passenger separately.

2.3. In case there are several passengers in one Order, the Service will be provided only for passengers who paid the Service.

2.4. In order to use the Service, the passenger shall come to a place for meeting with Attendant.

2.5. The time of passenger and Attendant meeting is recorded by the Contractor in the internal document and it is a moment of beginning of the Service provision.

2.6. Passenger shall provide EMD form obtained after the Service was paid to the Attendant. The passenger’s failure to present the EMD receipt does not entail right to refuse to provide the Service.

2.7. The Service is considered provided when the options included in the Service are provided whether or not the further carriage was performed.

2.8. In case the passenger failure to pass the Pre-flight procedures which is not connected with options provided within the Service, the Service shall be deemed to have been provided.

3. Service cost

3.1. The Service is chargeable, cost amount is established by the Carrier and published in List of Charges (the charge is collected in local currency at the BSR rate of the system as of the payment day).

3.2. Children from 2 to 12 years of age are eligible for a 50% discount, for children from 0 to 2 years of age the Service is provided for free.

4. Reissue and refund

4.1. In case of voluntary change of terms of the air carriage agreement (changes in the itinerary, transportation dates, etc.), or voluntary cancellation of the carriage and/or refusal of the Service by the passenger, in case none of option included in the Service was not provided, the Service charge may be refunded in full. If necessary, the passenger may rebook and pay for the Service on the S7 website for the new flight.

4.2. In case the passenger at the moment or after the options included in the Service (p.1.3) were provided voluntary refuses the carriage, the Service shall be deemed to have been provided.

4.3. In case the passenger on his own accord used a part of options included in the Service (p.1.3), the Service also shall be deemed to have been provided and is not subject to voluntary refund.

4.4. In case of involuntary change of terms of the air carriage agreement if none of option included in the Service was not provided by the Contractor, the Service charge may be refunded in full.

4.5. Involuntary refund of the Service is provided in case:

a) failure to provide none of option included in the Service through no fault of the passenger,

b) the passenger involuntary cancels the carriage as provided by JSC Siberia Airlines Rules for Air Transportation of Passengers, Baggage, and Cargo,

c) the Carrier unilaterally terminates the air carriage agreement with the passenger, subject to Article 230 of FARs 82, which has caused the non-use of the ticket for which the Service was issued.

4.6. Voluntary and involuntary refund of the Service may be requested within one year from the date the Service was booked.

4.7. Depending on type of refund and payment for the Service the charge may be refunded:

Terms and Definitions

Application — the document that is submitted by a passenger when applying for involuntary refund to the S7 Offices.

Carrier — JSC Siberia Airlines

List of Charges — a document containing the Carrier’s service and additional operations charges.

Miles — payment units of the S7 Priority programme accrued to the member in order to be used in accordance with the rules of the programme.

Order —information about passengers who booked a carriage and/or additional services on S7 website, their contact details, payments and confirmed options.

Order Number — digit and/or letter combination automatically assigned during booking of carriage and/or additional services on S7 website. Order number is provided by the Carrier and sent via e-mail or phone number for future work with reservation and identification of the passenger in case he/she contacts CC.

Request — issued by a passenger with indication of an identifier (EMD, reservation or order numbers), provided during the purchase of the Service for involuntary refund of the Service on the S7 Website and/or at the CC.

Passenger’s identifier — an EMD number, reservation number or order number provided to a passenger at the time of Service issuance on S7 website.

Request — issued by a passenger with indication of an identifier (EMD, reservation or order numbers), provided during the purchase of the Service for involuntary refund of the Service on the S7 Website and/or at the CC.

S7 Offices — Carrier Representative Offices, Authorized Agents, LLC S7 Service.

S7 Priority Loyalty Programme — a loyalty programme for frequent flying passengers using the services of the Carrier and partners thereunder.

S7 website — a Carrier’s website www.s7.ru

Acronyms and Abbreviations

AC — An aircraft

BSR — Published Banker’s Selling Rate — banker’s selling rate published in the reservation system

CC — The Contact Center

CBBG — Cabin Baggage — passenger’s baggage carried in the aircraft cabin with the provision of extra seats in the cabin

DA — Domestic air lines

EMD — Electronic Miscellaneous Document — an electronic miscellaneous charges order of Carrier

IA — International air lines

PEBG — Pet in Cabin/Cabin baggage — a pet (domesticated animal) carried in a container (cage) on an extra seat in the aircraft cabin

RF — Russian Federation

SC — Service Center for S7 Priority programme members support

1. General Provisions

1.1. Provision of the Service in the Business Lounge on the Territory of the Russian Federation (hereinafter, the Service) is taken to mean that the passenger who purchased the Service is authorized to visit a business lounge of international and domestic departures.

1.2. The Service is provided for passengers who issued a carriage on the Carrier own scheduled flights.

1.3. Passenger who purchased the Service is handled in the business lounges on a first-come, first-served basis.

1.4. In order to use the Service, passenger shall show flight boarding pass to an employee at the business lounge counter.

1.5. The Service is issued for the flight indicated on the passenger’s ticket.

1.6. The Service is not provided to the following categories of the passengers:

a) passengers who issued a carriage on the Code-Share flights (S74 000-S74 999) or interline-partners flights;

b) passengers on stretchers (STCR);

c) passengers carried under convoy (CNVT, ECRT).

1.7. The Service shall be booked and issued to accompanying adult person simultaneously to the following categories of the passengers:

d) for children under 12 years of age travelling with an accompanying adult passenger;

e) for passengers with mental and psychic disorders (DPNA)

1.8. Passengers are responsible for accommodation of their carry-on baggage (CBBG) or a pet carried in in a passenger seat in the AC cabin (PEBG) in the business lounge.

1.9. The Carrier is entitled to not confirm or deny to reserve the Service in case permissible quantity of requests is exceeded (the business lounge capacity limit) and inability to provide the Service because of technical conditions.

1.10. In case the passenger voluntary cancels the carriage, the Service is not provided.

1.11. In case the passenger cancels the carriage during or after visiting of the business lounge, the Service is considered to have been provided.

1.12. By purchasing the Service, a passenger agrees that he/she will be solely responsible for confidentiality of the reservation information (reservation/EMD number, Order Number) provided to the passenger after purchase of the Service and shall assume the responsibility for any negative implications resulting from disclosing the information to any third parties, except where such disclosure took place through the Agent’s or Carrier’s fault.

1.13. Departure airports where the Service is provided and the Service provision conditions are listed in Appendix 1.

2. The Service Cost

2.1. The Service is chargeable, cost amount is established by the Carrier and published in List of Charges (the charge is collected in local currency at the BSR rate of the system as of the payment day).

2.2. Children from 2 to 12 years of age are eligible for a 50% discount (regardless of Vladivostok airport. Discounts for children from 2 to 12 years of age at Vladivostok airport are not applied).

2.3. The Service shall be free for the following categories of passengers:

a) children from 0 to 2 years of age;

b) passengers who issued tickets at the PLUS fare of business and economy service class;

c) passengers who issued tickets at the STANDARD fare of the business service class;

d) S7 Priority Loyalty Programme member holding Silver, Gold, Platinum status or oneworld Alliance companies' loyalty programme member holding Ruby, Sapphire, Emerald status;

e) children under 12 years of age who shall travel with a member of S7 Priority Loyalty Programme with Gold or Platinum status on the same flight.

Any S7 Priority Loyalty Programme member holding Gold or Platinum status and any member of oneworld Alliance company loyalty programmes who holds Sapphire or Emerald status may invite one guest to the lounge, thus guest handling is free of charge. A guest is a passenger departing on one of the Carrier’s or oneworld Alliance company flights on the same day, in case the guest’s flight departs from the same departure terminal as that of the status passenger’s flight.

2.4. S7 Priority Loyalty Programme member can make a premium Service issuance of the S7 website (at the time or after the ticket is purchased) using the accumulated Miles. The required amount of Miles is defined by the Terms and Conditions of the S7 Priority Loyalty Programme. The Miles are charged from the member’s account at the moment the Service is booked.

3. Issuance and Provision of the Service

3.1. The Passenger can purchase the Service and pay for it on the S7 Website before / at the time or after the online registration, but not later than its end.

3.2. Carrier EMD is issued for Service charge for every passenger separately.

3.3. In case the passenger is allowed to travel only with adult person, separate EMDs shall be issued for a passenger and accompanying person.

3.4. In case the passenger travels with a child under 2 years of age occupying or not occupying a seat in the AC cabin, EMD is issued only for an adult passenger.

3.5. The Service is reserved and paid simultaneously.

3.6. Passenger shall provide EMD form obtained after the Service was paid. In case the passenger’s failure to present the EMD receipt does not entail right to refuse to provide the Service.

3.7. The Service is considered provided if the passenger visited business lounge of DA or IA regardless whether or not the further carriage was affected.

3.8. By purchasing the Service, the passenger assumes to obey the rules for visiting the respective business lounge. The passenger may acquaint with business lounge rules beforehand on the airport website where the business lounge is located or at the business lounge entrance.

4. Reissue and Refund

4.1. In case of voluntary change of terms of the air carriage agreement (changes in the itinerary, transportation dates, etc. at the passenger’s request) or voluntary cancellation of the Service by the passenger, the Service charge to be refunded in full. If necessary, the passenger may rebook and pay for the Service on the S7 website for the new flight independently.

4.2. In case of involuntary change of terms of the air carriage agreement if the passenger did not visit a business lounge, the Service charge to be refunded in full. Passenger may request CC specialist to issue a ticket at fares applicable at the time of the Service for new carriage is issued.

4.3. Involuntary refund of the Service charge is performed only if the passenger has not visited business lounge.

4.4. Involuntary refund of the Service charge shall be performed in case of involuntary carriage cancellation by the passenger, as provided by JSC Siberia Airlines Rules for Air Transportation of Passengers, Baggage, and Cargo, in case the Carrier unilaterally terminates the air carriage agreement with the passenger, subject to Article 230 of FARs 82, and in case of inability to provide the Service because of the following conditions:

• the flight is delayed or cancelled;
• there are no available seats in the aircraft cabin;
• illness or death of the passenger (his/her family member or close relative) in accordance with the procedures of Carrier’s relevant documents. In case passenger illness or a member of his family or a close relative (who is following him on an aircraft) the Service is refunded if the Carrier is notified of this before the end of time of check-in.

4.5. Depending on type of refund and payment for the Service, the charge may be refunded:

Terms and Definitions

Certificate Holder — an individual who purchases the Certificate on the S7 Website; this person may use the Service himself/herself, or give the Certificate to any third person who may use the same.

Miles — payment units of the S7 Priority Loyalty Programme accrued to the member in order to be used in accordance with the rules of the Programme.

Certificate Value — a fixed amount of the stated value that may be used to purchase tickets and/or services.

Order Number — a combination of numbers and/or letters assigned automatically when a carriage and/or extra services are reserved on the S7 Website. Provided by the Carrier and sent to the passenger via e-mail or to a mobile phone number for further processing of the reservation and identifying of the passenger when he/she contacts the CC.

S7 Offices — Representative Offices of the Carrier, offices of the Carrier’s Authorised Agents or offices of ООО S7 Service.

Carrier — JSC Siberia Airlines.

S7 Priority Loyalty Programme — a loyalty programme for frequent flying passengers who use services of the Carrier and of the Programme partners.

S7 Website — the Carrier’s website.

Certificate — a document with a unique number, which is sent to the Certificate Holder via e-mail to the address specified at the time of purchase of the Certificate.

Validity Period of the Certificate — one year from the date of issuance of the Gift Certificate service.

Pay Later function— the possibility of delayed payment for air transportation on the S7 Website within a time period determined by the corresponding Fare Application Rules selected by the passenger when booking.

Acronyms and Abbreviations

DA — domestic airlines

AC — aircraft

CC — contact centre

IA — international airlines

BSR Published Banker’s Selling Rate, the bank currency selling rate published in the reservation system

EMD Electronic Miscellaneous Document, an electronic miscellaneous charges order of the Carrier

1. General Provisions

1.1. Provision of the Gift Certificate extra service (hereinafter — the Certificate) means that the Carrier provides the opportunity to the Certificate Holder to use the stated amount of money (the Certificate Value) to purchase tickets for both himself/herself and other individuals.

1.2. The Certificate Value is defined by the Certificate Holder at the issuance of the Certificate; however, it may be subject to the Carrier’s limitations.

1.3. The Certificate may be used only on the S7 Website within the Validity Period to pay for tickets, including taxes and charges (except for service fees for issuance of tickets on the S7 Website).

1.4. The Certificate may be used to pay for tickets for the flights operated by the Carrier, as well as for the Code Share flights where the Carrier is a marketing carrier (flight range of S74 000-4999), and to purchase the tickets for the flights operated by the partner airlines that are available for purchasing on the S7 Website.

1.5. The Certificate may be used to pay for extra services, and transportation of excess baggage and pets only on the flights operated by the Carrier.

1.6. When tickets are issued, the carriage cost can be covered with the Certificate at the moment of reservation as well as by using the Pay Later function on the S7 Website, or during purchasing the Price Fixing service.

1.7. The Certificate can be used to cover extra services at the time of issuance of a ticket or after it.

1.8. The Certificate may be used to purchase tickets at subsidised fares, with discounts during sale periods, and at fares with promo discounts.

1.9. The Certificate may not be used to pay for the tickets for groups of passengers (group carriages).

1.10. It is prohibited to use the Certificate when tickets are issued using the Miles received under the S7 Priority Loyalty Programme.

2. Issuance and Provision of the Service

2.1. The Certificate can be purchased only on the S7 Website.

2.2. When a request to purchase the Certificate is issued on the corresponding S7 Website page, select the Certificate Value from available options.

2.3. The EMD receipt is issued for the amount equal to the Certificate Value.

2.4. The Carrier sends the payment confirmation with the Certificate number assigned to the Certificate Holder via e-mail to the address specified in the request for the Certificate.

2.5. No charges for the Certificate issue apply.

2.6. The Certificate is not personalised and may be used by any person presenting the EMD receipt for payment of the Service.

2.7. The Gift Certificate service shall be deemed as provided after the Certificate is used to pay for air tickets.

2.8. The Certificate may be used by the Certificate Holder or by a third person.

2.9. Air tickets and/or extra services may be issued using the Certificate for one or more passengers in one reservation form at the time of its creation on the S7 Website.

2.10. The unused amount of the Certificate shall not be subject to refund, but can be used within the Validity Period. A new Certificate for the unused amount left from the original Certificate is sent to a passenger via e-mail to the address specified in a reservation form when issuing a ticket and/or extra services.

2.11. If the cost of tickets the Certificate Value, a complete set of traffic documents is issued and the passenger shall additionally pay the remaining amount. Such amount shall be covered as money payment using the method available on the S7 Website at the corresponding moment.

2.12. The Certificate may be used within the Validity Period.

2.13. If the Certificate is not fully used within the Validity Period or used only partially, the remaining amount shall not be subject to refund and cannot be further used.

3. Reissue and Refund

3.1. No voluntary or involuntary reissue of the Gift Certificate service may be performed.

3.2. The Certificate shall not be subject to voluntary or involuntary refund as well.

3.3. Voluntary or involuntary reissue of the tickets issued using the Certificate, may be performed at the S7 Offices or at the CC.

3.4. In case of voluntary cancellation of the carriage paid with the Certificate, refund shall be performed in accordance with the rules of the applied fares; in this case the cost of the carriage paid with the Certificate shall not be subject to cash refund.

• a) If the unused amount left after the ticket were covered with the Certificate is subject to refund, a new Certificate shall be issued for this unused amount. The Validity Period of a new Certificate corresponds to that of the original Certificate.
• b) If the unused amount left after the ticket were paid for in cash is subject to refund according to the rules of the applied fare, this unused amount shall be refunded to the passenger in cash.

3.5. Voluntary refund of the tickets issued using the Certificate, may be performed at the CC only.

3.6. Involuntary reissue of the tickets issued using the Certificate, may be performed at the S7 Offices or at the CC. The procedures for reissue shall be performed in accordance with the Carrier’s Rules of Passenger, Baggage and Cargo Transportation by Air.

3.7. Involuntary refund of the tickets issued with the usage of the Certificate, shall be performed in cases of involuntary carriage cancellation by the passenger, as provided by the Carrier’s Rules of Passenger, Baggage and Cargo Transportation by Air, in case the Carrier unilaterally terminates the air carriage agreement with the passenger, subject to Article 230 of Federal Aviation Rules 82, which has caused the non-use of the tickets.

3.8. In case of involuntary refund of the ticket paid with the Certificate, with the unused amounts refunded based on the traffic documents, the non-refundable amount of the Certificate Value shall be issued in the form of a new Certificate. The unused amount shall be refunded to the passenger.

3.9. Involuntary refund of the tickets issued using the Certificate, may be performed only at the Representative Offices of the Carrier or at the CC.

DEFINITIONS AND ABBREVIATIONS

Agent — a physical or legal entity authorized to act on behalf and at the request of the Carrier to attract passengers, to book and sell passenger transportation on the Carrier’s lines under the terms of the Agency Agreement signed with it.

Order — a number containing a combination of digits or letters, automatically assigned when booking transportation and/or additional services on the Carrier’s website at www.S7.ru. It is provided by the Carrier and sent to the passenger by e-mail or to the mobile phone for further operations with booking and identification of the passenger when they get in touch with the Carrier’s Contact Center.

Extra Comfort Seat — a seat in the economy class cabin with extra distance between the seats.

Miles — the account units of the S7 Priority Loyalty Program accrued to a member and used by them in accordance with the rules of the program.

Disabled Passenger — a person whose ability to move, orient themselves, communicate, control their behavior, and carry out self-service has been completely or partially lost or limited.

Carrier — the Siberia Airlines JSC.

The S7 Priority Loyalty Program — a program to reward frequent flyers who use the services of the Carrier and of the Program’s partners.

Specially assigned seats in the aircraft cabin are seats designated by the Carrier for the seating of passengers carrying pets in the aircraft cabin (PETC), in the aircraft cabin on an extra seat (PETC CBBG) or accompanied by a guide dog (SVAN), in accordance with the type of aircraft and its layout.

Status members of loyalty programs — frequent flying members of the S7 Priority Loyalty Program holding a Platinum, Gold, or Silver status, as well as members of the oneworld alliance loyalty programs holding an Emerald, Sapphire, or Ruby status.

Authorized Agent — the Carrier’s Agent authorized by a special document to carry out additional operations associated with servicing passengers, including, but not limited to, refunding money and performing other service functions.

AC — an aircraft.

BSR (Published Banker’s Selling Rate) — a bank selling rate published in the booking system.

EMD (Electronic Miscellaneous Document) — an electronic order of various fees of Siberia Airlines JSC.

1. GENERAL PROVISIONS

1.1. The provision of the additional service entitled “Advance reservation of a seat in an aircraft cabin” (hereinafter referred to as the “Service”) means the provision to a passenger, starting from the time of their purchase of a ticket, of the right to choose a specific seat they want (provided availability) in the cabin of the aircraft (hereinafter referred to as “AC”), excluding extra comfort seats.

1.2. The Service is available on the Carrier’s own scheduled flights, at airports within Russia and abroad, or, if technically possible, on the Carrier’s website at www.s7.ru.

1.3. The booking and provision of the Services for passengers who have booked transportation with Code Share flights, where Sibir Airlines is a marketing carrier (the flight range of S74000-S74999), is not available.

1.4. The service is not available to the following categories of passengers:

a) passengers carrying a household pet in the aircraft cabin in an extra seat (PETC CBBG);

b) passengers transporting a household pet in the AC cabin (PETC);

c) passengers accompanied by a guide dog in the AC cabin (SVAN).

At the request of the passenger carrying a household pet in the AC cabin (PETC), the Carrier, if possible, can assign another empty seat to the passenger during check-in at the airport of departure, excluding seats located in the front row of the AC cabin and by emergency exits.

1.5. Due to the fact that some seats are located in the aisles leading to emergency exits, in order to ensure flight safety, there are restrictions on the provision of the Service (selection of seats by emergency exits) to the following categories of passengers:

a) hearing impaired/deaf passengers (DEAF);

b) visually impaired/blind passengers (BLND);

c) passengers in wheelchairs (WCHC, WCHR, WCHS);

d) stretcher passengers (STCR);

e) passengers with an oxygen cylinder (POXY);

f) Passengers with a portable oxygen concentrator (PPOC)

g) passengers whose condition may require a medical examination (MEDA);

h) passengers with development and intellectual disabilities (DPNA);

i) passengers with reduced mobility due to a plaster cast on their leg (LEGL, LEGR, LEGB) and those accompanying them;

j) passengers occupying additional seats in the AC cabin for personal comfort (EXST);

k) Passengers carrying baggage in the aircraft cabin on an extra seat (CBBG);

l) courier service (FELD) and special communications service (COUR) employees;

m) inadmissible /deported passengers (INAD, DEPA, DEPU);

n) passengers traveling with security (CNVT, ECRT);

o) pregnant women (PRGW);

p) passengers under the age of 18 and passengers accompanying children;

q) passengers who do not speak Russian or English;

r) passengers with children under the age of 2.

Upon purchasing the Service (to seats located by emergency exits in the AC cabin), passengers in the above-mentioned categories will be assigned other seats by the Carrier.

1.6. For passengers carrying baggage in the aircraft cabin (CBBG) on an extra seat, seats are provided in the middle or in the rear part of the aircraft so that the baggage can be placed on the seat near the window next to the accompanying passenger.

2. BOOKING AND SERVICE PROVISION PROCEDURE

2.1. A passenger can book and pay for the Service at the points of sale of the Carrier’s Representative Offices, at the offices of the Carrier’s Agents, at the Carrier’s Contact Center, or on the Carrier’s website at www.s7.ru.

2.2. After a passenger chooses a seat in the AC cabin and make a payment for the Service, they are assigned the selected seat in the AC cabin and an EMD is issued for them.

2.3. Servicing a passenger who has booked the Service at the check-in desk is performed on the first come first served basis.

2.4. It is recommended to present a printed EMD receipt received after making the payment for the Service. A passenger’s not having a printed EMD receipt during check-in does not give the Carrier the right to refuse to provide the Service.

2.5. The fact of the Service provision is the fact of the passenger flying in the AC economy class cabin in the chosen seat after making a payment for the Service and receiving an EMD.

3. COST OF SERVICES

3.1. The Service fee is set by the Carrier, published in the booking systems and depends on the route and the seat’s location in the AC cabin (the fee is charged in local currency at the BSR system rate on the day of payment).

3.2. On the Carrier’s website at www.s7.ru (before or after online check-in) or at the check-in desks at the airport of departure, an S7 Priority Loyalty Program member can pay for the Service using accrued Miles. The required number of Miles is set by the Terms and Conditions of the S7 Priority Loyalty Program. Miles are deducted from the member’s account at the time the Service is booked.

3.3. The Service is provided free of charge to passengers in the following categories:

a) business class passengers;

b) for passengers holding economy class tickets issued at PLUS group rates;

с) for passengers holding economy class tickets issued at FLEX/STANDARD group rates, if there is less than 30 hours remaining before the flight’s departure;

d) S7 Priority loyalty program status holders (Silver, Gold, and Platinum) and loyalty program status holders of the oneworld airline alliance (Ruby, Sapphire, Emerald), as well as two travel companions of a status holding passenger, provided that the transportation of the status holding passenger and their travel companions is included in the same booking. Preliminary booking of seats in the AC cabin for travel companions of a status holding passenger can be made at the box offices of Representative Offices or Authorized Agents, as well as in the S7 Priority Loyalty Program Service Center and on the www.s7.ru website;

e) corporate customers (QUW);

f) children under the age of 12, and all passengers included in the same booking with children under 12 years old, or one accompanying person and a child under 12 years old included in different bookings;

• when choosing seats located in the middle and rear parts of the aircraft cabin, more than 48 hours before the flight departure;
• when choosing seats in the aircraft cabin without restrictions, less than 48 hours before departure.

If it is impossible to provide seats alongside for passengers traveling together with children under 12 years of age, in the middle and rear parts of the aircraft cabin, free advance booking of seats in the front of the aircraft cabin is allowed.

g) passengers occupying additional seats in the AC cabin for personal comfort (EXST);

h) passengers with the following disabilities:

i) visually impaired/blind passengers (BLND);

j) hearing impaired/deaf passengers (DEAF);

k) passengers in wheelchairs (WCHC, WCHR, WCHS);

l) passengers with development and intellectual disabilities (DPNA);

m) passengers with reduced mobility due to a plaster cast on their leg (LEGL, LEGR, LEGB);

and those accompanying them.

4. CHANGE OF TRANSPORTATION CONDITIONS

4.1. In the event of voluntary changes in the transportation conditions (change of flight, itinerary, transportation dates, etc.) initiated by the passenger, any available seat in the AC cabin of the newly selected flight may be chosen with the exception of extra comfort seats.

a) in the event the selected available seat in the AC cabin for the new route is more expensive, the passenger pays the difference in the cost;

b) in the event the selected available seat in the AC cabin for the new route is less expensive, the money previously paid for the Service shall be refunded and the Service shall be booked at the reduced cost.

4.2. In case the Service is booked using the accrued Miles of an S7 Priority Loyalty Program member, rebooking is possible only if the flight and/or transportation dates are voluntarily changed (without changing the route) and provided that the cost in Miles remains the same.

4.3. In the event of involuntary changes in the transportation conditions set forth by the “Rules for Air Transportation of Passengers, Baggage, and Cargo of Siberia Airlines JSC” for the segment for which the Service is booked, it is allowed to provide the passenger with any available seat in the AC cabin, except for extra comfort seats, for the new route with no additional payment. If the passenger does not agree to accept the seat offered by the Carrier in the AC cabin, a full refund of money/Miles paid for the unused Service is allowed.

5. TERMS OF REFUND

5.1. Refunds / Miles paid for the Service are made in full if the passenger voluntarily refuses transportation and / or Service.

5.2. In the event of a voluntary reissuance of a ticket with an upgrade to a business class fare, the refund of funds / Miles previously paid for the Preliminary Seat Reservation in the Aircraft Cabin service is allowed in full for areas where the Service was not provided.

5.3. In the event of a voluntary reissuance of a ticket under the S7 Priority Loyalty Program with a bonus upgrade, the refund of funds / Miles previously paid for the Advance Seat Reservation in the Aircraft Cabin service is allowed in full for sections where the Service is not was introduced.

5.4. If a passenger purchases the “Select a seat of enhanced comfort” service or during check-in “Upgrade the class of service at the airport of departure”, the refund of funds / Miles previously paid for the service “Advance seat reservation in the aircraft cabin” is allowed in full for the sections, on which the Service was not provided.

5.5. In the event of a forced upgrade from economy to business class, or a forced transfer of a passenger to a seat of enhanced comfort, no refund of funds / Miles paid for the Service is made.

5.6. A voluntary refund of funds paid for the Service is made at the place of purchase of the Service. When applying for a voluntary refund of funds paid for the Service, the passenger must fill out an application for a refund.

5.7. For a voluntary refund of funds paid for the Service purchased on the Carrier’s website www.s7.ru or in the Contact Center, the passenger must submit an application on the website www.s7.ru indicating the identifier (EMD number, booking number or Order number) provided upon purchasing the Service or contacting the Carrier’s Contact Center.

5.8. Voluntary refund of Miles for an unused Service is made by contacting the S7 Priority Service Center.

5.9. Involuntary refund of funds / Miles paid for the Service is made in cases of involuntary refusal of the passenger from carriage provided for by the Rules of air carriage of passengers, baggage and cargo of Siberia Airlines JSC, in the event that the Carrier unilaterally terminates the passenger air carriage agreement, in accordance with from st. 230 FAP 82, as well as in cases of impossibility to provide the Service for the following reasons:

a) in case of prompt replacement of the aircraft type and the impossibility of providing the reserved seat;

b) in case of prompt cancellation of the flight and the impossibility of providing the reserved seat;

c) in the event of a passenger transferring from a booked seat to another in flight in order to ensure flight safety.

5.10. In the cases listed in clause 5.9., The Carrier’s employee at the airport or on board the aircraft makes a corresponding mark to the passenger on the EMD or on the boarding pass.

5.11. An involuntary refund of funds paid for the Service is made both at the place of purchase and at the offices of Representative Offices or Authorized Agents of the Carrier.

5.12. When applying for an involuntary refund of funds paid for the Service, to the point of sale of the Service, to the offices of Representative Offices or Authorized Agents of the Carrier, the passenger must fill out an application for a refund:

a) an application for a refund is made no later than 2.5 months from the date of departure of the flight for which the Service is issued;

b) the application must be accompanied by a copy of the EMD receipt or boarding pass marked by the Carrier’s employee and indicating one of the reasons listed in clause 5.9.

5.13. If the Service is purchased on the Carrier’s website www.s7.ru or at the Carrier’s Call Center, a forced refund of funds paid for the Service for the reasons listed in clause 5.9. Is carried out by contacting the Carrier’s Call Center.

5.14. Forced refund of Miles for unused Service is made only by contacting the S7 Priority Service Center.

5.15. Refunds at the place of sale of the Service, at the point of sale of the representative office of the Carrier or the Authorized Agent of the Carrier, or at the Carrier’s Contact Center (if the Service is ordered through the Carrier’s website www.s7.ru) is made to the passenger in full. Refunds are made no later than 2 (two) weeks after the passenger’s request, based on the results of the check carried out with proper paperwork for the refund of the service fee. In the case of registration of the Service on the Carrier’s website www.s7.ru, the refund is made within 20 (twenty) business days from the date of verification.

5.16. If it is not possible to refund the Service fee to the passenger in the currency of payment, the refund shall be made in cash by converting the Service fee into the currency of the country where the refund is made. Recalculation is made using the BSR booking system rate on the EMD issue date.

5.17. By purchasing the Service, the passenger agrees that he/she is solely responsible for the safety of the reservation information (booking number, EMD number, order number) provided to the passenger after the purchase of the Service, and assumes responsibility for negative consequences caused by the disclosure of this information to third parties, with the exception of cases where such disclosure occurred through the fault of the agent/Carrier.

DEFINITIONS AND ABBREVIATIONS

The Agent — an individual or legal entity entitled to act for and on behalf of the Carrier to attract passengers, to issue appropriate documents and sell passenger car-riage services over the lines operated by the Carrier, subject to the terms and conditions of an agency agreement made therewith.

Order — information on the passengers who have made reservation of carriage and/or any extra services on the S7 Website, their contact details, payments and confirmed services.

Request — issued by a passenger with indication of an identifier (EMD, reservation or order numbers), provided during the purchase of the Service for involuntary refund of the Service on the S7 Website and/or at the CC.

Application — the document that is submitted by a passenger when applying for involuntary refund to the S7 Offices.

Miles — payment units of the S7 Priority Loyalty Programme accrued to the member to be used in accordance with the rules of the Programme.

Order Number — a combination of numbers and/or letters assigned automatically when a car-riage and/or extra services are reserved on the S7 Website. Is provided by the Carrier and sent to the passenger via e-mail or to a mobile phone number for further processing of the reservation and identifying of the passenger when he/she contacts the CC.

S7 Offices — Representative Offices of the Carrier, offices of the Carrier’s Authorised Agents and offices of LLC S7 Service.

Carrier — JSC Siberia Airlines

S7 Priority Loyalty Programme — a loyalty programme for frequent flying passengers who use services of the Carrier and of the Programme partners.

S7 Website — the Carrier’s website www.s7.ru, including the mobile application.

Authorised Agent — the Carrier’s agent authorised by a special document to perform additional actions related to the provision of services to passengers, including, but not limited to, actions aimed at money refunding and performing other service functions.

AC — An aircraft.

CC — Contact Centre of LLC S7 Travel Retail.

SC — Service Centre for passengers who participate in S7 Priority Loyalty Programme.

BSR — Published Banker’s Selling Rate, the bank currency selling rate published in the reservation system.

EMD — Electronic Miscellaneous Document, an electronic Miscellaneous Charges Order of the Carrier.

1. GENERAL PROVISIONS

1.1. Rendering of a “Provision of special meal” extra service (hereinafter, the Service) shall be un-derstood as providing a passenger with a special meal ration selected at the passenger’s discretion and being different from a standard ration offered to passengers in accordance with the service class, subject to preliminary reservation (issuance) of the Service in the manner and within the time limit established in these Rules.

1.2. The Service shall be provided on the regular flights operated by the Carrier at Russian or for-eign airports or, if technically possible, through the S7 Website.

1.3. The Service shall not be provided to passengers who have tickets issued to Code Share flights (flight range S74000–S74999).

1.4. In case the Service is provided to a passenger, the standard meal ration of the relevant service class will not be provided.

1.5. The Carrier shall have the right to limit the list of flights at which the Service is provided.

1.6. In the context of the Service provision, distinction is made between the following types of spe-cial meals, in accordance with the service class:

Business Class:

• muslim (MOML);
• low lactose (NLML);
• fish (SFML);
• vegetarian (VGML);

Business and economy class:

• infant nutrition (BBML);
• baby food (CHML);
• gluten-free nutrition (GFML);
• meat with minced beef (MEML);

Economy class:

• breakfast with scrambled eggs (BRML);
• fish with salmon (FIML);
• cheese sandwich (HEML);
• chicken sandwich (HKML);
• healthy nutrition (HFML);
• meat with chicken (NFML);
• vegetarian (VHML);

Meals from VkusVill:

• “Sea” set (ORML);
• “Vitamin” set (RVML);
• roll with turkey and pumpkin (DBML);
• caesar roll with shrimp (LCML);
• roll with roast beef (CTML);
• “Morning” set (VLML);
• “Nourishing” set (VOML);
• “Energy” set (LFML);
• “Delicate” set (LSML).

1.7. Provision of certain types of special meals may be limited depending on the duration of the flights.

1.8. Since the provision of special meals on board of the AC requires certain time for preparation of special ration, the Service provision may be subject to time limitation:

a) any type of special meals may be requested at least 12 hours before the departure of the flight for which the Service is requested.

1.9. Payment for the Service provision shall be charged by the same Agent that has entered the Service request into the reservation and shall be made immediately after the Service is confirmed by the Carrier.

1.10. One passenger shall be entitled to the Service issuance and provision only once on a flight.

1.11. Each passenger, with no age limitations, shall have the right to order any type of special meals according to p.1.6 of these Rules.

1.12. If a passenger travelling with a child under 2 years of age without in the AC cabin orders baby meals (BBML), they will be provided both with a standard ration (for an adult passenger) and an ex-tra meal set (for a baby).

1.13. By purchasing the Service, a passenger agrees that he/she will be solely responsible for confidentiality of the reservation information (reservation/EMD number, Order Number) provided to the passenger after purchase of the Service and shall assume the responsibility for any negative implications resulting from disclosing the information to any third parties, except where such disclosure took place through the Agent’s or Carrier’s fault.

2. THE SERVICE COST

2.1. The amount of the Service charge is published in the reservation systems and depends on the type of special meals (the charge is collected in local currency at the BSR rate of the system as of the payment day).

2.2. The Service shall be provided free of charge to passengers with tickets issued:

a) for carriage in the business service class;

b) at the PLUS group fares of the economy service class.

2.3. An award Service may be issued on S7 Website (during or after the ticket purchase but at least 12 hours before the departure of the flight) for participants of S7 Priority Loyalty Programme (of all levels), using the Miles accrued. The required number of Miles shall be determined under the Rules and Conditions of S7 Priority Loyalty Programme. Miles shall be written off the member’s account at the moment of the Service issuance.

3. ISSUANCE AND PROVISION OF THE SERVICE

3.1. A passenger can purchase and pay for the Service at S7 Offices, at the CC or on S7 Website, if technically possible.

3.2. After the special meal request is entered and the passenger pays for the Service, the request for provision of special meals on board of the AC is fixed in the passenger’s reservation, and EMD is issued.

3.3. Special meals reserved within the prescribed time limit, confirmed by the Carrier, and paid by the passenger shall be provided to the passenger directly on board of the AC.

3.4. The fact of providing the passenger, on board of the AC, with special meals being different from a standard ration shall be the fact of the Service provision.

4. REISSUE AND REFUND

4.1. In case of voluntary change of travel conditions (change of the flight, dates of carriage) at least 12 hours before the departure of the flight for which the meals have been reserved, with the same itinerary and Service cost, the Carrier may provide the Service to the passenger on a newly selected flight.

4.2. In case of purchase of the Service Class Upgrade at the Airport of Departure service or volun-tary reissue of a ticket with upgrade to the business class fare, including the award upgrade under S7 Priority Loyalty Programme, for the same flight at least 12 hours before the departure of the flight, the passenger will be offered the meal ration and will be able to choose either previously or-dered special meals of the economy service class or a standard meal ration of the business service class. The Service will be deemed to have been provided and no refund of the Service charge will be performed.

4.3. In case of involuntary upgrade of the service class at the airport of departure, from the econo-my to the business class for the same flight, the Carrier may also offer a choice of the meal ration: either previously ordered special meals of the economy service class or the standard meal ration of the business service class. If the Carrier is unable to offer the choice of the business class meal ra-tion or previously ordered special meals, the passenger will be provided with standard meal ration of the economy service class; the refund of the Service charge shall be permitted in full for the sec-tions on which the Service has not been provided.

4.4. In case of the passenger involuntary transfer to another flight, the Carrier reserves the right to refuse to provide the Service, if it is impossible to offer a special ration on a newly selected flight, and the passenger will be provided with a standard meal ration of the relevant service class; the re-fund of the Service charge shall be permitted in full for the sections on which the Service has not been provided.

4.5. The Service charge shall be refunded upon voluntary cancellation of the carriage and/or the Service by the passenger, only in case the Service was cancelled with the remaining time being longer than it is required to prepare the Service:

a) a request for provision of any meal type shall be cancelled at least 12 hours before the departure of the flight for which the meals have been requested.

4.6. Voluntary and involuntary refund of the Service charge is permitted within 1 year from the date of issue.

4.7. Involuntary refund of the Service charge shall be performed:

a) upon issuance of the ticket involuntary refund due to the flight cancellation.

b) in case of failure to provide the Service on board the AC.

4.8. The refund of the Service charge shall be performed depending on the refund type and the form of payment for the Service:

DEFINITIONS AND ABBREVIATIONS

Order is information about passengers who have booked transportation on the Carrier’s website at www.s7.ru, including their contact details, payment information, and confirmation statuses.

Miles are S7 Priority Loyalty Program units of account accrued to a member and used by them in accordance with the program rules.

Order number is a combination of digits and/or letters automatically assigned when transportation and/or additional services are booked on the Carrier’s website at www.s7.ru. It is provided by the Carrier and is sent to the passenger’s email address or mobile phone to be used for further handling of the booking and identification of the passenger when they contact the Carrier’s Contact Center.

Check-in confirmation is a boarding pass sent to the passenger by email after they have been automatically checked in for their flight.

S7 Priority Loyalty Program is a reward program for frequent flyers who use the services provided by Carrier and its program partners.

Carrier is Siberia Airlines JSC.

Siberia Airlines JSC’s List of Service and Additional Transaction Fees is a document that establishes the Carrier’s fees for service and additional transactions.

EMD (Electronic Miscellaneous Document) is an electronic order that establishes miscellaneous fees charged by Siberia Airlines JSC.

AС is aircraft.

1. GENERAL PROVISIONS

1.1. Text notification service (hereinafter referred to as the “Service”) refers to the sending of a short text message containing information about the flight, check-in opening, boarding gate number, baggage carousel number at the airport of arrival—in the event the information is available for the flight used for transportation—to the passenger’s phone number provided when purchasing the ticket.

1.2. The Service is available to passengers who have booked air transportation on the Carrier’s own regular flights.

1.3. Booking and provision of the Service is not available to passengers who have booked air transportation on Code Share flights, where Siberia Airlines JSC is a marketing carrier (flight range S74000-S74999), and/or interline partner flights booked under transportation document acceptance agreements.

1.4. The extent of information provided as part of the Service may vary for technical reasons and depends on the destination. Accurate information about the number of text messages and their content can be obtained by contacting the Carrier’s CC.

1.5. At least 2 text notifications are sent as part of the Service:

• a) a notification with flight information (no later than 2 hours before flight departure),
• b) a notification about the opening of online check-in for the flight.

1.6. If technically feasible, additional notifications about the boarding gate number and baggage carousel number may be provided.

1.7. Not having received a notification with the boarding gate number or the baggage carousel number is not a reason to consider that the Service has not been provided.

1.8. Information about the destinations for which passengers may receive text notifications provided by the Carrier as part of the Service, as well as information about the type of provided notifications, is available on the Carrier’s website at www.s7.ru under the respective section or through the CC.

1.9. The Service may be provided once either for one passenger or for every passenger in the booking (Order) who indicated their phone number when the transportation was booked.

1.10. The passenger has the option to provide an additional contact phone number. If there are several passengers in the Order, an additional contact number may be provided only for one passenger.

1.11. The service is not available to the following categories of passengers:

• a. passengers on stretchers (STCR) due to the specific type or booking;
• b. passengers transported with security (CNVT, ECRT);
• c. passengers traveling in a group (group booking);
• d. service passengers;
• e. passengers who have booked transportation under government contracts (Military Transportation Documents of the Ministry of Internal Affairs, Ministry of Defense, Social Security Fund, respective legal entity type, etc.);
• f. passengers booking “JPASS” fare product transportation.

1.12. By purchasing the Service, the passenger agrees that they are solely responsible for the confidentiality of information about the reservation (booking number, EMD number, Order number) provided to them after they have purchased the Service and accept responsibility for any negative consequences caused by the disclosure of this information to third parties, unless such disclosure has taken place through the agent’s/Carrier’s fault.

2. SERVICE FEE

2.1. The Service fee is set by the Carrier and is published in Siberia Airlines JSC’s List of Service and Additional Transaction Fees.

2.2. The Service is provided separately for each transportation segment purchased by the passenger and is paid for accordingly.

2.3. The Service is provided free of charge to passengers of the following categories:

• a. passengers traveling in business class of service;
• b. passengers with tickets issued at PLUS group fares in economy class of service;
• c. Status passengers of the S7 Priority Loyalty Program (Silver, Gold, Platinum) and loyalty programs of oneworld alliance companies (Ruby, Sapphire, Emerald),

2.4. On the Carrier’s website at www.s7.ru (when purchasing the ticket of afterwards), members of the S7 Priority Loyalty Program (of all levels) may use their accrued Miles to book the Service. The required number of Miles is determined by the Terms and Conditions of the S7 Priority Loyalty Program. Miles are debited from the member’s account when the Service is booked.

3. BOOKING AND PROCEDURE FOR PROVISION OF THE SERVICE

3.1. The Service may be booked and pay for on the Carrier’s website at www.s7.ru. (when purchasing the tickets of afterwards).

3.2. The Service fee is added to the Carrier’s EMD.

3.3. A separate EMD is issued for each passenger for each transportation segment.

3.4. If the passenger is traveling with a child under 2, an EMD is issued only for the adult passenger.

3.5. The EMD receipt is sent to the passenger by email.

3.6. The EMD receipt provided to the passenger contains:

• name of the Service;
• information about the passenger (first and last name); date when the Service was booked;
• number of the issued EMD;
• booking number;
• name of the agency/carrier that issued the EMD for the Service, city where the Service was booked, and the booking office;
• the phone number to which the text notification will be sent;
• information about transfer /restrictions (if any);
• form of payment;
• Service fee.

3.7. The Service is considered to have been provided from the moment the Carrier sends text messages with information about the flight and the opening of online check-in to the phone number specified by the passenger.

3.8. Not having received a notification with the boarding gate number or the baggage carousel number is not a reason to consider that the Service has not been provided. The fact that a text notification has been sent can be verified through the CC.

3.9. The Carrier is not liable for having been provided an incorrect phone number at the time of purchase and for any problems arising from mobile operators’ connectivity.

4. RE-BOOKING AND REFUNDS

4.1. In case of a voluntary change in the terms of the air transportation agreement (changes in the itinerary, transportation dates, etc.) or voluntary refusal from the Service or transportation by the passenger, no refund of money/Miles paid for the Service shall be provided. The passenger has the option to re-book and pay for the Service for a new flight on their own on the Carrier’s website at www.s7.ru.

4.2. Involuntary refund of money/Miles paid for the Service is made when the ticket is refunded involuntarily due to a flight cancellation or based on medical documents and in cases when the text notification is not received by the passenger through the Carrier’s fault.

4.3. If the conditions of previously booked and/or paid for transportation change, the Service provision is subject to the Carrier’s technical capabilities.

4.4. Involuntary refund of money/Miles paid for the Service is carried out by the passenger themselves when returning the ticket on the Carrier’s website at www.s7.ru.

4.5. If involuntary refund for the Service is made separately from the ticket refund, the passenger has to contact the Carrier’s CC for the refund of money and Carrier’s SC for the refund of Miles.

Message type	Departure airport for which SMS notification is available
Information about order	All airports
Flight information Check-in opening	Abakan, Alicante, Almaty, Anadyr, Anapa, Antalya, Astrakhan, Ashgabat, Baku, Bangkok, Barnaul, Barcelona, ​​Batumi, Belgorod, Belgrade, Berlin, Bishkek, Blagoveshchensk, Bologna, Bodrum, Bonn, Bratsk, Bryansk, Burgas, Bukhara, Varna, Vienna, Verona, Vladivostok, Vladikavkaz, Volgograd, Voronezh, Hamburg, Hanover, Gelendzhik, Hong Kong, Gorno-Altaysk, Grozny, Gyumri, Guangzhou, & nbsp; Dalaman, Dubai, Dublin, Dusseldorf, Yekaterinburg, Yerevan, Ivanovo Innsbruck, Heraklion, Irkutsk, Kazan, Kaliningrad, Karaganda, Casablanca, Catania, Kaluga, Kirovsk, Chisinau, Kemerovo, Krasnodar, Krasnoyarsk, Kurgan, Kurgan-Tyube, Larnaca, Lipetsk, Magadan, Magnitogorsk, Mineralnye Vody, Makhachkala , Moscow, Murmansk, Munich, Nadym, Namangan, Narita, Naples, Nizhnevartovsk, Nizhnekamsk, Nizhny Novgorod, Nice, Neryungri, Novokuznetsk, Novosibirsk, Novy Urengoy, Norilsk, Noyabrsk, Nur-Sultan, Nha Trang, Orenburg, Omsh, Osse , Pavlodar, Palma de Mallorca, Paris, Paphos, Beijing, Penza, Perm, Petropavlovsk-Kamchatsky, Petrozavodsk, Pisa, Prague, Pskov, Phuket, Rome, Rhodes, Rostov-on-Don, Thessaloniki, Samara, Samarkand, St. Petersburg, Saratov, Semipalatinsk, Seoul, Simferopol, Sochi, Stavropol, Stockholm, Surgut, Taipei, Taraz, Talakan, Tamchi, Tashkent, Tbilisi, Tenerife, Haneda, Tomsk, Turin, Tyumen, Udachny (Polyarny), Ulan-Ude, Ulyanovsk, Uralsk, Ust-Kamenogorsk, Ufa, Fergana , Khabarovsk, Khanty-Mansiysk, Chelyabinsk, Chita, Shanghai, Shymkent, Yuzhno-Sakhalinsk, Yakutsk, Yaroslavl
Boarding gate number	Abakan, Alicante, Almaty, Anapa, Antalya, Astrakhan, Ashgabat, Baku, Bangkok, Barnaul, Barcelona, ​​Batumi, Belgorod, Berlin, Bishkek, Blagoveshchensk, Bologna, Bodrum, Bonn, Bratsk Burgas, Bukhara, Varna, Vienna, Verona , Volgograd, Voronezh, Vladivostok, Vladikavkaz, Hannover, Gelendzhik, Gorno-Altaysk, Grozny, Hong Kong, Gyumri, Guangzhou, Dalaman, Dubai, Dublin, Dusseldorf, Yekaterinburg, Yerevan, Ivanovo, Insburg, Heraklion, Irkutsk, Kazan, Kaliningrad , Karaganda, Casablanca, Catania Kirovsk, Chisinau, Kemerovo, Krasnodar, Krasnoyarsk, Kurgan, Larnaca, Lipetsk, Magadan, Magnitogorsk, Makhachkala, Mineralnye Vody, Mirny, Milan, Moscow, Murmansk, Munich, Nadym, Namangan, Nizhny Novgorod, Nizhnevartov Nizhnekamsk, Nice, Naples, Neryungri, Novosibirsk, Novokuznetsk, Novy Urengoy, Norilsk, Noyabrsk, Nur-Sultan, Nha Trang, Omsk, Orenburg, Osaka, Osh, Palma de Mallorca, Pavlodar, Paris, Paphos, Penza, Perm, Petropav, Petropav -Kamchatsky, Pisa, Successful (Paul yarn), Prague, Pskov, Phuket, Rome, Rhodes, Rostov-on-Don, Samara, Samarkand, Saratov, Semipalatinsk, St. Petersburg, Seoul, Simferopol, Sochi, Stavropol, Stockholm, Surgut, Tashkent, Talakan, Tamchi, Taraz , Tashkent, Tbilisi, Tenerife, Tomsk, Narita, Turin, Tyumen, Ulan-Ude, Ust-Kamenogorsk, Uralsk, Ufa, Fergana, Khabarovsk, Khanty-Mansiysk, Haneda, Chita, Chelyabinsk, Shanghai, Shymkent, Yuzhno-Sakhalinsk, Yakutsk
Luggage tape number	Moscow, Saint Petersburg
Flight delay information	All airports

DEFINITIONS AND ABBREVIATIONS

An Agent is an individual or a legal entity authorized to represent and act on behalf of the Carrier to attract passengers, book and sell passenger transportation services on the Carrier’s lines in accordance with the Terms of the agency agreement concluded with it.

Group transportation is transportation of a predefined group of passengers (at least 5 people for business class transportation and at least 10 people for economy class transportation).

A Passenger is a person who is being transported or is to be transported on aircraft in accordance with the air transportation agreement with the Carrier.

The Carrier is Siberia Airlines JSC.

The list of fees is Siberia Airlines JSC’s List of Fees for Service and Additional Transactions.

Saving the cost of transportation is an action performed in the booking system which makes it possible to save (preserve unchanged) the fares, taxes and charges, as well as the exchange rate at the time of booking for the duration of the time limit period.

Transportation cost is the amount of money to be paid by the passenger for transportation, including the fare, taxes, and fees.

Time limit is a period of time established by the Carrier and granted to the Passenger for paying and booking transportation, during which the transportation cost is saved.

BSR (Published Banker’s Selling Rate) is the bank selling rate indicated in the booking system

EMD (Electronic Miscellaneous Document) is an electronic order containing the Carrier’s miscellaneous fees.

An order is information about passengers who have booked transportation on the Carrier’s website www.s7.ru, including their contact details and information about payments and confirmed services.

Miles are payment units of the S7 Priority Loyalty Program earned by program members and used by them in accordance with the program rules.

An order number is a combination of digits and/or letters automatically assigned when transportation and/or additional services are booked on the Carrier’s website www.s7.ru. It is provided by the Carrier and sent to the passenger’s e-mail address or mobile phone for subsequent booking processing and identification of the passenger when he/she contacts the Carrier’s CC.

Carrier’s Offices are the Carrier’s Representative Offices as well as offices of the Carrier’s and S7 Service LLC’s Authorized Agents.

The S7 Priority Loyalty Program is a reward program for frequent flyers who use services provided by the Carrier and program partners.

CC is the Contact Center of S7 Travel Retail LLC.

RBD (Reservation Booking Designator) is a booking code.

1. GENERAL PROVISIONS

1.1. The provision of the Price Fixation ancillary service (hereinafter referred to as the Service) means that at the moment of booking a carriage a passenger (at their request) is provided with the possibility to postpone the payment date for the booked carriage for the period of time established by the Carrier while the cost of carriage remains fixed.

1.2. The cost of carriage becomes fixed at the time when the booking is made.

1.3. The Service is provided only if the carriage is booked no later than 7 days (168 hours) before the planned date of departure and the Carrier has confirmed the possibility to provide the Service.

1.4. The information on the Time Limits provided by the Carrier under the Service is set out in Appendix 1.

1.5. The Service is provided once for one booking of the same passenger.

1.6. The Service is provided for passengers who book air transportation for the Carrier’s own regular flights (international and/or domestic).

1.7. The service is not provided to passengers booking a code-share flight, where Carrier, is a marketing carrier (flights Nos. S74000-S74999), and/or a flight of interline partners issued under the interline agreement.

1.8. The Carrier has the right to limit the list of destinations for which the Service is provided.

1.9. The Service is not provided for group carriages.

1.10. The Service is not provided to the following categories of passengers (the list of fares, when booking a carriage, for which the service is not provided, can be changed by the Carrier. When booking a carriage at a special fare it is necessary to find out about the possibility of the service provision at the place where the service is issued):

• employee passengers;
• passengers who book a carriage at award fares of the S7 Priority Loyalty Programme for frequent flyers;
• passengers who book a carriage under government contracts (military carriage documents of MIA, Ministry of Defence, Social Insurance Fund, Department of the Pension Fund of the Russian Federation, etc.);
• passengers who book a carriage at subsidised fares (RBD A, G);
• inadmissible/deported passengers (INAD, DEPA, DEPU);
• passengers carried under escort (CNVT, ECRT);
• passengers on a stretcher (STCR) who book a carriage due to the special conditions of the booking;
• passengers who book a carriage at YPASS, JPASS fares;
• passengers who book tickets with the JPASS fare products.

1.11. The Service is provided free of charge for children aged 0 to 2 years, who are travelling either occupying a separate seat in the cabin of the aircraft or not occupying any such seat, as well as for children under the age of 12.

1.12. The Service is not provided if the conditions of the previously booked and/or paid carriage have been changed.

1.13. By purchasing the Service, the passenger shall agree that he/she is solely responsible for the confidentiality of the information concerning the booking (booking number, EMD number, Order number) provided to the passenger after he/she purchased the Service and accept responsibility for any negative consequences resulting from the disclosure of this information to third parties, unless such disclosure takes place through the fault of the agent/Carrier.

2. COST OF THE SERVICE

2.1. The amount of charge for the Price Fixation Service is determined by the Carrier and is specified in the “List of Charges for Service and Additional Operations of Siberia Airlines, PJSC”.

2.2. The amount of charge is published in the booking system (the charge is charged in the local currency at the BSR system rate on the day of payment).

2.3. On the Carrier’s website www.s7.ru, the S7 Priority Loyalty Program member can book the Service using his/her accrued Miles. The required number of Miles is determined by the Terms and Conditions of the S7 Priority Loyalty Program. Miles are debited from the member’s account at the time the Service is being booked.

3. ISSUANCE AND PROVISION OF THE SERVICE

3.1. The Price Fixation Service is issued and paid for at the offices of agents to whom the Carrier granted the right to issue and charge for the Service, through the Carrier’s Call Centre or on the Carrier’s website at www.s7.ru if it is technically feasible.

3.2. The issuance of the Service is carried out when the booking is being made.

3.3. When paying for the Service, the EMD is issued separately for each passenger.

3.4. A Time Limit for the period of which the cost of carriage will be fixed is set in the booking after the Service is paid for.

3.5. If the Service is issued at the sales office, the passenger shall get a printed paper copy of the EMD receipt or the EMD receipt shall be sent to the e-mail of the passenger.

3.6. If the Service is issued through the Call Centre or on the website of the Carrier at www.s7.ru, the EMD receipt shall be sent to the passenger via e-mail.

3.7. The EMD receipt issued to the passenger contains:

• the name of the Service;
• passenger’s details (name, surname);
• the date of issuance of the Service;
• issued EMD number;
• booking number;
• the name of the agency/carrier that issued the EMD for the Service, the city of issuance, the office where the Service was issued;
• code of the Service;
• date and time when the Time Limit expires (the local time of the city where the Service was issued is indicated);
• the total cost of carriage which was fixed;
• date of the Service provision;
• fare;
• endorsement/restrictions (if any);
• means of payment;
• cost of the Service.

3.8. The service is deemed to be provided from the moment when the cost of carriage is fixed in the booking system for the passenger who paid for the Service.

3.9. The issuance of the booked carriage at the fixed cost during the period set by the Time Limit is made at the place where the Service is issued. When the Service is issued at www.s7.ru, the issuance of the booked carriage at the fixed price is carried out at www.s7.ru or through the Call Centre of the Carrier.

4. RE-ISSUANCE AND REFUND

4.1. Voluntary refund of monetary funds/Miles paid for the Price Fixation Service is not possible.

4.2. Voluntary re-issuance of the Services is not possible.

4.3. An involuntary refund of funds/Miles paid for the Service can be made:

• before a ticket is issued if the time of departure/arrival of the flight is changed in the schedule before the moment when the passenger pays for the carriage;
• before the ticket issuance in case of flight cancellation;
• when issuing a forced refund of the ticket due to flight cancellation.

4.4. If the cost of carriage is reduced on the date of the ticket issuance and the passenger cancels the booked carriage at the fixed cost, the refund of money/Miles paid for the Service is not made. The issuance of the carriage at a new cost on the day of issuance is made in a new booking at available fares.

4.5. An involuntary refund of funds paid for the Service can be made in full both at the place of purchase and at the Carrier’s Offices.

4.6. When applying for an involuntary refund of funds to the Service sales offices or to the Carrier’s Offices, the passenger shall fill out a refund application form and attach a copy of the EMD receipt or boarding pass, if available, and indicate the reason for the involuntary refund.

4.7. If the Service is purchased on the Carrier’s website www.s7.ru or at the Carrier’s CC, the passenger can apply for an involuntary refund of funds paid for the Service on the Carrier’s website www.s7.ru or by contacting the Carrier’s CC.

4.8. An involuntary refund of Miles for the unused Service can be made only by contacting the S7 Priority Service Center.

APPENDIX 1

Time limit provided by the Carrier for the Service:

All destinations:

• More than 14 days before the flight departure — Time Limit 5 days
• From 14 to 7 days before the flight departure — Time Limit 48 hours
• Less than 7 days before the flight departure — Not provided

Germany (the specified conditions are valid only when the service is issued at sales offices of agents in Germany):

• More than 14 days before the flight departure — Time Limit 45 days
• From 14 to 7 days before the flight departure — Time Limit 5 days
• Less than 7 days before the flight departure — Not provided

DEFINITIONS AND ABBREVIATIONS

Agent — a natural or legal person authorised to act for and on behalf of the Carrier to attract passengers, to issue and sell passenger carriage on the Carrier’s airlines on the terms of the Agency Agreement made up with the Agent.

Carrier — Siberia Airlines, JSC.

ELN — Electronic certificate of incapacity for work.

1. GENERAL PROVISIONS

1.1. Forced refund of carriage documents based on medical documents (hereinafter referred to as the “Refund”) means a full refund of unused flight segments of the carriage document made in case of illness of a passenger or a member of his or her family or a close relative travelling together with the passenger on an aircraft.

1.2. Forced exchange of carriage documents based on medical documents (hereinafter referred to as the “Exchange”) means the change of the carriage conditions of unused flight segments of the carriage document with no fees and surcharges applied in case of illness of a passenger or a member of his or her family or a close relative travelling together with the passenger on an aircraft.

1.3. Family members include spouses (persons who are legally married), parents and children (adoptive parents and adopted children); close relatives include grandparents, grandchildren, full and half (having common father or mother) brothers and sisters. Marriage and kinship must be documented.

1.4. The refund or exchange is made upon providing medical documents confirming illness or contraindications to the flight on the date of departure specified in the carriage document, as well as documents confirming the marriage or kinship.

1.5. The Refund or Exchange is made subject to notification of the Carrier (the Agent who arranged the transportation of the passenger) by the passenger on the impossibility of the carriage served more than 40 minutes prior to the time of departure of the flight specified in the carriage document.

1.6. In case of failure to appear on the flight and without notifying the Carrier (the Agent who arranged the transportation of the passenger) that the passenger cannot carry out the air carriage, on the issue of a Refund, the claimant can apply to the Claims Committee at: 633104, Novosibirsk Region, the Town of Ob, Prospect Mozzherina 10, office 201, JSC “Siberia Airlines”, claiming compensation. Exception: on the bases of a certificate or another medical document, issued by the health center of the airport of departure (original), Return/Exchange can be performed by an Agent independently (without registering the missed flight), provided that the presented document meets the requirements indicated in the par.2.3 of these rules.

1.7. Return/Exchange is made at the place of purchase of the transportation document, as well as at Carrier’s Representative Offices and offices of its Authorized Agents.

1.8. A completely unused ticket is subject to the Refund only.

1.9. A partially used ticket is subject to both the Refund and Exchange. The exchange is made for any date within the validity period of the ticket. The validity period of the ticket can be extended for the period of the passenger’s illness that is confirmed by medical documents.

1.10. Agents accepting carriage documents for the Refund or Exchange shall themselves check the medical document for compliance with the requirements of the Carrier and attach it to the Agent’s report.

1.11. In case of suspicion of the fraud, the Carrier shall take the documents to the police of the Russian Federation to initiate criminal/administrative proceedings in accordance with the legislation of the Russian Federation.

2. MEDICAL DOCUMENTS REQUIREMENTS

2.1. The Refund or Exchange is made on the basis of one of the listed medical documents (hereinafter referred to as the “Document”):

a) A medical certificate issued by a medical institution (original).

b) A certificate of incapacity of work (original or a copy certified by the signature of an authorised official and the seal of the organisation at the place of work (study) of the passenger).

c) The electronic form stating medical incapacity, printed on paper and certified by way of the signature of an authorized official and the seal of the organization at the place of work (study) of the passenger; a coupon with an ELN number, certified by the signature of the doctor and the seal of the medical institution at the place where the coupon was issued;

d) Opinions of the medical commission (original).

e) A certificate issued by an ambulance and excerpts from the emergency call log (original).

f) A certificate or other medical document issued by the health centre of the airport of departure (original).

g) Other Documents issued by medical institutions, containing the details set out in paragraph 2.2 below.

2.2. All Documents, with the exception of certificates issued by the health centre of the airport of departure, must meet the following requirements:

a) The presence in the Document of a clear and readable name of the medical institution that issued the document (the presence in the Document of the stamp of the medical organization or the medical organization registered on the form (if available), except for the electronic form stating medical incapacity).

b) Details of the institution.

c) A clear and readable title and name of the person who issued the document.

d) The dates of illness or dates of contraindications to transportation (separate note of contraindications to the flight must be made in the issued document) specified in the Document shall correspond to the dates of the flight specified on the refunded or exchanged carriage document.

e) The diagnosis that could include the name of the disease / injury or is designated as a “disease”. For the incapacity certificate and the electronic form stating medical incapacity, an indication of the disease or diagnosis is not required;

f) Seals of a medical institution (with the exception of medical documents issued outside the Russian Federation):

• a medical certificate must contain at least two seals: the personal seal of the doctor (the treating or the main one — for information, the seals of medical specialists — for medical reports) and the seal of the medical institution that must bear the full name of the medical institution that issued the document.
• for the ELN coupon — the presence of the doctor’s signature and the seal of the medical institution, the imprint of which must contain the full name of the medical institution that issued the Document;
• other documents (except for the electronic form stating medical incapacity) must have a seal of a medical institution that must bear a full name of the medical institution that issued the document.

g) The date of issue.

2.3. Requirements for the certificate or other medical document issued by the health centre of the airport of departure:

a) The stamp of the airport of departure.

b) The date of issue.

c) The information specifying that the passenger is not admitted to the flight.

d) The passenger’s e-ticket number or the passenger’s full name along with the flight number/date for which the passenger was not admitted.

e) Preliminary diagnosis, which may be specified as a “disease”.

2.4. Medical documents submitted in a foreign language must be completed in accordance with the legislation of the issuing country and may be accepted upon presenting the original document and its notarized translation into Russian.

2.5. Documents confirming marriage and family relationships, submitted in a foreign language, may be accepted upon presenting copies and their notarized translation into Russian.

2.6. In case of doubt, the Carrier reserves the right to verify the authenticity of the Document provided by requesting additional information/documents from the passenger and/or from the medical institution that issued the Document.

New security rules have been adopted to protect passengers from the use of liquid explosives. These rules apply to flights departing from all airports located in the EC member countries, China, Korea, Thailand, Norway, Iceland, Switzerland, Moldova and other countries.

The rules came into effect on the territory of the Russian Federation on the 27^th of August 2007, and apply to all passengers departing from Russian airports. Please read these rules and take them into consideration when preparing for your trip. Passengers can still transport certain liquids in checked-in baggage: the new rules apply to hand luggage only.

Containers of liquid must be carried in a resealable, transparent plastic bag of maximum 1 litre total volume.

The requirement for transparent plastic packaging does not apply to medicines and certain food products which might be needed during the flight.

Passengers can transport containers of liquid in hand luggage only if each individual containers’ volume does not exceed 100ml. Containers of liquid must be transported in a re-sealable, transparent plastic bag, the volume of which cannot exceed 1 litre. These restrictions apply to all types of liquids, gels, lotions, perfume, creams, toothpastes, liquid cosmetics, etc.

If your route includes a connection flight, please remember that these rules will apply to you at the transfer airport.

Duty free purchases may be taken onboard only in sealed plastic bags. Additionally you must save the sales receipt definitely confirming that the purchase was made at the airport duty free stores or onboard the airliner on the day (s) of the trip. Bags are sealed immediately at the place of purchase. In the USA special rules for duty free purchases transportation apply. You can get all the necessary information at these stores.

1. Exit from the Russian Federation and entry into the Russian Federation shall be in accordance with laws of the Russian Federation, particularly but not exceptionally in accordance with the Federal Law of the Russian Federation No. 114-federal law “On the Procedure for Exit from the Russian Federation and Entry into the Russian Federation”. Full text of this law is available here. Below you can read extracts from the abovementioned law.

2. Exit from the Russian Federation and entry into the Russian Federation shall be performed upon presentation of a valid document confirming the identity of citizen of the Russian Federation outside the territory of the Russian Federation.

3. Upon exit from the Russian Federation and entry into the Russian Federation foreign citizens and persons without citizenship shall present valid documents confirming their identity and accepted in the Russian Federation, and visas, unless otherwise is provided by laws of the Russian Federation.

4. Foreign citizens and persons without citizenship shall be entitled to a transit passage via the territory of the Russian Federation without a visa subject to the following conditions:

• If they take a direct air flight through the territory of the Russian Federation.
• If they take a flight on an aircraft of an international airline with a transfer at an airport on the territory of the Russian Federation, and if they have duly executed documents confirming their right to entry into the state of destination and an air tickets with confirmed date of departure from the transfer airport on the territory of the Russian Federation within 24 hours from the moment of arrival, except involuntary stop.
• If they live on the territory of a state, which entered into a corresponding international treaty with the Russian Federation.

5. Transportation company (passenger carrier) shall be responsible for control of visas and other permissions for entry into a foreign state, unless otherwise is provided by international treaties of the Russian Federation.

6. Upon exit from the Russian Federation and entry into the Russian Federation foreign citizens having residence permit on the territory of the Russian Federation shall present valid documents confirming their identity and accepted in the Russian Federation, and residence permit.

7. Foreign citizens and persons without citizenship recognized as refugees on the territory of the Russian Federation in accordance with the procedure determined by Federal Laws may exit from the Russian Federation and enter into the Russian Federation upon presentation of refugee’s travel document.

8. The right of a citizen of the Russian Federation to exit from the Russian Federation may be temporary limited in the following cases:

• If he/she has access to classified information or top-secret information, which refers to state secret in accordance with the Law of the Russian Federation on State Secret, and if he/she entered into an employment contract, which stipulates temporary limitation of the right to exit from the Russian Federation, subject to the condition, that such limitation period may not exceed five years from the day of the last access to such classified information or top-secret information — up to the moment of expiration of the limitation period specified in the employment contract, or in accordance with this Federal Law.
• If in accordance with laws of the Russian Federation he was called up for military service or was sent to carry out alternative civil service — up to the moment of expiration of the military service or alternative civil service term.
• If in accordance with criminal procedure laws of the Russian Federation he/she is a suspect or an accused person — up to the moment of awarding judgment or entry of the court decision in force.
• If he/she was convicted of a crime — up to the moment of expiration of the term for serving punishment, or release from punishment.
• If he/she avoids performance of his/her obligations adjudged by court — up to the moment of performance of obligations, or reaching a compromise by the parties.
• If he/she provided knowingly fraudulent information on himself/herself for issuance of documents for exit from the Russian Federation — up to the moment, when the body issuing such documents solves the matter, but not more than one month.
• If he/she is in the civil service (is in the government’s employ) in federal security service bodies — up to the moment of expiration of the contract (employment contract) term.
• If he/she is recognized insolvent (bankrupt) — up to the moment, when the arbitration court will render a decision on termination or discontinuance of proceedings in respect of the insolvency (bankruptcy) case, including as a result of affirming by the court of an amicable agreement.

9. Entry into the Russian Federation may be denied to a foreign citizen or a person without citizenship in the following cases:

• If at a checkpoint on the State Border of the Russian Federation he/she violated the rules of crossing the State Border of the Russian Federation, customs rules, sanitary norms — up to the moment of rectification of such violation.
• If he/she provided knowingly fraudulent information on the purpose of his/her stay in the Russian Federation.
• If he/she on numerous occasions (two and more times) during three years was held administratively liable in accordance with laws of the Russian Federation for administrative offenses on the territory of the Russian Federation — within three years from the date, on which the last decision to impose administrative penalties entered into force.
• If he/she during his/her last stay in the Russian Federation did not leave the Russian Federation before expiration of thirty days from the end date of the period of temporary stay, except cases excluding opportunity to leave the territory of the Russian Federation due to circumstances connected with the necessity of immediate treatment, serious disease or death of a close relative who lived on the territory of the Russian Federation, due to acts of God (emergency and in this situation unavoidable circumstances), or other natural phenomena — within three years from the date of exit from the Russian Federation.
• If he/she participates in the activity of a foreign or international non-governmental organization, which is recognized as undesirable on the territory of the Russian Federation.

10. Entry into the Russian Federation shall be denied to a foreign citizen or a person without citizenship in the following cases:

• If it is necessary for the purposes of ensuring defensive capacity or security of the state, or for the purposes of public order or public health protection.
• If in respect of such foreign citizen or person without citizenship there was rendered a decision on administrative expulsion from the Russian Federation, deportation or extradition from the Russian Federation to a foreign state in accordance with the international treaty of the Russian Federation on readmission — within five years from the date of administrative expulsion from the Russian Federation, deportation or extradition from the Russian Federation to a foreign state in accordance with the international treaty of the Russian Federation on readmission.
• If in respect of such foreign citizen or person without citizenship on numerous occasions (two and more times) there was rendered a decision on administrative expulsion from the Russian Federation, deportation or extradition from the Russian Federation to a foreign state in accordance with the international treaty of the Russian Federation on readmission — within ten years from the date of administrative expulsion from the Russian Federation, deportation or extradition from the Russian Federation to a foreign state in accordance with the international treaty of the Russian Federation on readmission.
• If during the previous stay in the Russian Federation readmission procedure was cancelled in respect of such foreign citizen or person without citizenship in accordance with article 32.5 of the Federal Law “On the Legal Status of Foreign Citizens in the Russian Federation” — within three years from the date of exit from the Russian Federation.
• If such foreign citizen or person without citizenship has an unexpunged or unspent conviction for the commission of a premeditated crime on the territory of the Russian Federation, or outside the territory of the Russian Federation, if such act is considered a crime in accordance with Federal Laws.
• If such foreign citizen or person without citizenship failed to provide documents necessary for visa issuance in accordance with laws of the Russian Federation — up to the moment of presentation of such documents.
• If such foreign citizen or person without citizenship failed to provide his/her medical insurance policy valid on the territory of the Russian Federation — up to the moment of its presentation, except (on the basis of reciprocity) employees of diplomatic missions, consular offices of foreign states, employees of international organizations, family members of the abovementioned persons, and other categories of foreign citizens.
• If at the moment of application for a visa or at a checkpoint on the State Border of the Russian Federation such foreign citizen or person without citizenship failed to confirm the availability of funds necessary for his/her stay on the territory of the Russian Federation and further exit from the Russian Federation, or failed to guarantee the provision of such funds in accordance with rules determined by the authorized federal executive body.
• If such foreign citizen or person without citizenship is recognized as an undesirable person (undesirability of stay and living) in the Russian Federation, inter alia if such person is included in the list of the United States of America citizens, to whom entry into the Russian Federation is prohibited.
• If such foreign citizen or person without citizenship used false documents.
• If such foreign citizen or person without citizenship during his/her previous stay in the Russian Federation committed tax evasion or avoided payment of an administrative fine, of failed to compensate expenses connected with administrative expulsion from the Russian Federation or deportation — up to the moment of making corresponding payments in full.
• If such foreign citizen or person without citizenship on numerous occasions (two and more times) within one year was held administratively liable for administrative offenses against public order or public security, or administrative offenses connected with violation of migration rules (stay and living) by foreign citizens or persons without citizenship in the Russian Federation, or violation of employment rules by foreign citizens or persons without citizenship on the territory of the Russian Federation — within five years from the date, on which the last decision to impose administrative penalties entered into force.
• If such foreign citizen or person without citizenship during his/her previous stay in the Russian Federation exceeded the term of stay lasting in aggregate ninety days during each period of one hundred eighty days — within three years from the date of exit from the Russian Federation.
• If such foreign citizen or person without citizenship during his/her previous stay in the Russian Federation failed to exit from the Russian Federation and uninterruptedly stayed in the Russian Federation for more than one hundred eighty days, but not more than two hundred seventy days after the date of expiration of the term of temporary stay in the Russian Federation set out in the Federal Law — within five years from the date of exit from the Russian Federation.
• If such foreign citizen or person without citizenship during his/her previous stay in the Russian Federation failed to exit from the Russian Federation and uninterruptedly stayed in the Russian Federation for more than two hundred seventy days from the date of expiration of the term of temporary stay in the Russian Federation set out in the Federal Law — within ten years from the date of exit from the Russian Federation.

11. The right of a foreign citizen or person without citizenship to exit from the Russian Federation may be temporary limited in the following cases:

• If in accordance with laws of the Russian Federation he/she was detained on suspicion of having committed a crime or was put on trial as an accused person — up to the date, on which decision will be rendered, or on which court sentence will become effective.
• If he/she was convicted of a crime on the territory of the Russian Federation — up to the moment of expiration of the term for serving (executing) punishment or release from punishment, except foreign citizens or persons without citizenship, who are regarded as parolees, if they have no financial liability towards the injured party in accordance with the court decision.
• If he/she avoids performance of his/her obligations adjudged by court — up to the moment of performance of obligations or reaching a compromise by the parties.
• If he/she failed to fulfill tax obligations determined by laws of the Russian Federation — up to the moment of performance of such obligations.
• If he/she was held administratively liable in accordance with laws of the Russian Federation for administrative offenses on the territory of the Russian Federation — up to the moment of expiration of the term for serving punishment or release from punishment.

12. If there is a decision on administrative expulsion from the Russian Federation or deportation in respect of a foreign citizen or person without citizenship, he/she shall exit from the Russian Federation in accordance with such decision.

If the Office of the Prosecutor General of the Russian Federation renders a decision on extradition of a foreign citizen or person without citizenship to a foreign state, and if such foreign citizen or person without citizenship has no valid document confirming his/her identity and accepted in the Russian Federation, such foreign citizen or person without citizenship shall exit from the Russian Federation in accordance with the abovementioned decision.

For safety reasons the international rules forbid transportation of the following subjects and substances in the registered luggage and hand luggage.

The list of the forbidden subjects provided above isn’t final. It can be added at any time.

We pay your attention that for certain flights more strict requirements can be established. Besides, it is necessary to observe the rules operating in the concrete countries.

Airbus А319. Reference material on evacuation | Download

Airbus А320. Reference material on evacuation | Download

Airbus А321. Reference material on evacuation | Download

BOEING 737-800, BOEING 737-8. Reference material on evacuation | Download

Embraer 170. Reference material on evacuation | Download

GULFSTREAM G550. Reference material on evacuation | Download

Airbus A319. Scheme of rescue marking | Download

Airbus A320-200. Scheme of rescue marking | Download

Airbus A320 NEO. Scheme of rescue marking | Download

Airbus A321. Scheme of rescue marking | Download

BOEING 737-800. Rescue Labeling Scheme | Download

BOEING 737-800 (RA-73664). Rescue Labeling Scheme | Download

BOEING 737-800 BCF. Scheme of rescue marking | Download

BOEING 737-8 (MAX). Rescue Labeling Scheme | Download

Embraer 170. Scheme of rescue marking | Download

GULFSTREAM G550. Scheme of rescue marking | Download

These Terms and Conditions of Electronic Ticket Purchase for “Aeroexpress” suburban trains on the website www.s7.ru (hereinafter the “Terms and Conditions”):

• must be read by the passenger (hereinafter the “Passenger”) before the transportation service purchase on a train of Limited Liability Company “Aeroexpress” (Primary State Reg. No. 1055009320695, registered address 141400 Moscow Region, Khimki town, Sheremetyevo Airport, opening hours: Monday — Friday, 09:15 — 18:45) (hereinafter the “Carrier”);
• shall apply to the purchase by the Passenger on the website www.s7.ru (hereinafter “This Website”) of the ticket for a trip on a train of the Carrier through the agent — Limited Liability Company “S7 Travel Retail” LLC (Primary State Reg. No. 1057747537100, registered address 107031, Moscow City, Petrovka Str., h. 7, opening hours: Mon — Fri, 09:00 — 18:00, call center telephone number 8 800 700-0707, , the call center operates on a 24-hour basis);
• shall be applied and observed by the Passenger at the time of ticket purchase for a trip on a train of the Carrier (hereinafter the "Purchase“)¹ on this Website.

Transportation agreement (hereinafter the “Transportation agreement”) shall be made between the Carrier and the Passenger at the moment of the Purchase on this Website. The Passenger unconditionally confirms and agrees with the fact, that “S7 Travel Retail” shall be the transportation sales agent, which is purchased on this Website, and shall not be a party to the Transportation agreement. All rights and duties before the Passenger under the Transportation Agreement from the moment of Purchase arise directly with the Carrier.

The Passenger hereby confirms and agrees that the Passenger or another person shall address all claims, demands or lawsuits, concerning the quality and rules of transportation service provision, directly to the Carrier. If the abovementioned claims or demands are addressed to LLC “S7 Travel Retail”, the only duty of LLC “S7 Travel Retail” shall be to forward such claim or demand to the Carrier.

For the purposes of these Terms and Conditions the moment of the Purchase shall be the moment, when the Passenger activates the “Pay” icon on the corresponding website page, subject to subsequent Purchase confirmation, i.e. the confirmation from the processing centre of deduction of funds from the Passenger’s bank card. The purchase can be paid through the bank card Visa, Visa Electron, MasterCard or in any other way, available on this Website at the moment of the Purchase.

At any moment before the final confirmation of the Purchase the Passenger may withdraw from entering into the Transportation Agreement, if he/she finds any of its provisions unacceptable.

The subject of the Transportation Agreement shall be railway transportation of the Passenger and his/her baggage in an economy class carriage (or business class carriage, if this service is available for purchase at the moment of the Purchase) according to the Rules of Transportation of Passengers, Carry-on Baggage and Baggage on Electric Trains of LLC “Aeroexpress”, subject to appropriate payment of the transportation service price by the Passenger.

The document confirming appropriate Purchase and payment for the trip shall be the itinerary receipt containing trip details and a 2D barcode, which is sent to the email provided by the Passenger at the moment of the Purchase (hereinafter the “Itinerary Receipt”).

In case of non-receipt of the Itinerary Receipt or non-receipt of the barcode, the Passenger has the right to find out the reason of such non-receipt by contacting the call centre of LLC “S7 Travel Retail” at the abovementioned telephone number.

In addition to the Itinerary Receipt, which is sent to the email, on the mobile phone number, provided by the Passenger at the moment of the Purchase, the Passenger