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Conditions of carriage

These Conditions shall be1:

  • obligatory for review by the passenger before purchasing a ticket on flights of PJSC Siberia Airlines, LLC Globus and partner airlines;
  • included in full by means of this reference in the contract of air carriage of the passenger2 purchasing a ticket on a flight of PJSC Siberia Airlines and also on flights of other carriers on the basis of the corresponding contractual relations of such carriers with the Carrier (hereinafter the “Contract of Carriage”, the “Passenger”, the “Carrier”, the “Operating Carrier” and the “Purchase”), and shall be subject to application and observance by the Passenger and the Carrier in the same way as if they were an integral part of the single document referred to as the Contract of Carriage.

Entering into the Contract of Carriage

The Contract of Carriage shall be deemed concluded between the Carrier (carrier) and the Passenger as of the moment of the Purchase. For the purposes of these Conditions and the Rules of Carriage, as appropriate, the moment of the Purchase shall be:

When purchasing the carriage on www.s7.ru or through the Call Centre:

  • the moment when the ticket is issued and the itinerary receipt confirming the conclusion of the Contract of Carriage is sent to the e-mail address of the Passenger (or the person purchasing the carriage for the Passenger (s)) specified by them.

When purchasing the carriage at the Sales Office of the Carrier or its agents, including the offices of interline partners and agents of a neutral environment:

  • the moment when the ticket is issued and a paper copy of the itinerary receipt confirming the fact of the conclusion of the Contract of Carriage is delivered (at the request of the Passenger) by the Carrier or its agents.

The issuance of the ticket shall be made by the Carrier or its agent after the Passenger pays for the booking using any of the available payments methods (immediately after the booking or using one of the payment methods offered by the Carriage or the relevant agent)3.

Passengers who need to coordinate the booking of the carriage tank with the Carrier due to the special conditions for carriage of such passengers (or persons purchasing the carriage for such Passengers) are required to notify the Carrier about the existence of special conditions in the following order:

  • When making an electronic purchase or choosing the deferred payment for the pre-booked carriage, the Passenger is obliged to notify the Carrier by calling the Call Centre (tel. 8 800 700-0707);
  • When purchasing a ticket from an agent at the sales office, the Passenger is obliged to notify the Carrier by notifying the cashier;
  • When making a purchase through the Call Centre, the Passenger is obliged to inform the operator of the Call Centre.

At any moment before the final confirmation of the Purchase and the payment for the carriage, the Passenger may withdraw from entering into the Contract of Carriage if they find any of its provisions unacceptable.

The document certifying the conclusion of the Contract of Carriage is a passenger ticket and a baggage receipt4.

The subject of the Contract of Carriage is the Domestic and/or International Carriage of the Passenger and their baggage by air, provided that the cost of such carriage is paid properly by the Passenger5.

The Rules of Carriage of passengers, baggage and cargo by air approved by the Carrier (hereinafter referred to as the “Rules of Carriage”) shall be fully applicable to the carriage of the passenger and their baggage by air6,

  • which are available for review by the Passenger on this website, and
  • which, in the respective part, are included in the Contract of Carriage by means of this reference and shall be subject to application and observance by the Passenger and the Carrier as well as if they were an integral part of the single document referred to as the Contract of Carriage. In case when the carriage purchased by one of the above-mentioned methods is performed by the Operating Carrier as a code-share flight or under other contractual relations between the Operating Carrier and the Carrier, the Rules of Carriage of passengers, baggage and cargo of the Operating Carrier which may be reviewed by the Passenger on the website of the respective carrier and which, also in the corresponding part thereof, by means of this reference, shall be included in the Contract of Carriage, and shall be applied and observed by the Passenger and the Operating carrier also as if they were an integral part of a single document, referred to as the Contract of Carriage.

The words and expressions capitalized in these Conditions shall, unless otherwise defined herein, have the meanings as set forth in the Rules of Carriage.

The price of the carriage of the Passenger and their baggage by air (the Purchase Price) shall be determined by the parties of the Contract of Carriage individually for each Purchase, subject to the applicable fares of the Carrier and the following:

  • the description of the types and conditions of the Carrier’s applicable fares are available for review by the Passenger on the website (“Fares”7).
  • this information in full shall be included in the Contract of Carriage by means of this reference and be subject to application and observance by the Passenger and by the Carrier as well as if it was an integral part of the single document referred to as the Contract of Carriage.
  • the Purchase price will be determined by the Carrier at the time when the Purchase is made (in the case of electronic Purchase — directly on the website), taking into account the fees and taxes to be withheld from the Passenger at the moment of the Purchase8.
  • the Purchase price may be increased by Additional Expenses9, as well as the Agent’s fees, including the fee of the Electronic Agent charged when the Electronic Purchase is made.

Special Guarantees of the Passenger towards the Carrier at the Moment of the Purchase

  • If the Passenger chooses a bank card as a method of payment for the carriage, they hereby guarantee that they have the right to use the Passenger’s bank card (or the card of the person purchasing the carriage for the Passenger (s)) to pay for the passenger ticket and undertake full liability to the Carrier for refunding of purchases made with the above-mentioned Passenger’s bank card by the Bank10.
  • In case of inconsistency of the details provided by the Passenger at the moment of the Purchase with the actual passport details of the Passenger who actually receives the particular ticket, the Carrier under certain circumstances has a right to refuse to issue the ticket that shall be considered as non-delivery of the ticket due to the Passenger’s fault11.
  • The Passenger must supply the Carrier with the accurate and valid personal information (or other information, as it may be required during the Purchase procedure) regarding themselves and/or other passengers12.

Other Special Conditions Applicable by the Parties to Any Carriage Purchased by the Passenger

1. Cancellation of the Reservation

  • After the conclusion of the Contract of Carriage, the Passenger has the right to change or to refuse to enter into the Contract of Carriage in accordance with the conditions of application of the Fare chosen by the Passenger.

2. Voluntary Refund of the Ticket

  • In case of unilateral refusal of the Passenger to enter into the Contract of Carriage (cancellation of booking) when such refund is not forced, the Passenger has the right to refund the amount paid by them at the time of the Purchase. For a limited number of Fares falling into the category of non-refundable, the Carrier reserves the right to withhold from the passenger a partial or the full amount of the fare as well as penalties for the refusal of the passenger to take the flight if the Passenger declared their refusal less than 24 hours before the start of the carriage according to the Order of the Ministry of Transport of the Russian Federation No. 155 of 25 September 2008 “Rules for the Formation and Application of Fares for Scheduled Carriages of Passengers and Baggage by Air, Collection of Charges in the Field of the Civil Aviation”13.
  • Any changes to the dates or the route and the refund of the ticket purchased are performed at the Carrier’s sales offices or through the Call Centre at 8-800-200-000-7 in accordance with the rules of the application of the Fare chosen by the Passenger. The rules of the fare application can be found here. The refusal of the Passenger to timely fulfil the passport and visa requirements of the legislation of the Russian Federation or other applicable legislation that prevents the Carrier from proper fulfilment of its obligations for the international carriage of the Passenger shall be treated under these Conditions as a unilateral refusal of the Passenger to enter into the Contract of Carriage and shall be grounds for the Carrier to withhold the amounts provided for in Paragraph 1 of this Clause 2 of the Conditions.

3. No show

If the Passenger does not appear to take the flight before the end of the check-in without prior notification of the Carrier, the latter reserves the right to withhold from the Passenger a penalty, which is fixed for different directions, (in the form of an additional fee or penalty, which will be applicable) for the flight segment in accordance with the conditions of the Fare chosen by the Passenger.

By purchasing the carriage by means of one of the methods suggested above the Passenger confirms that they have read and accepted in full (without any additional clauses) these Conditions of the Contract of Carriage of Passenger, including the Rules of Carriage and the conditions of Fare Application, which are set forth on the respective page of this website and constitute, jointly and/or separately, an integral part of the Contract of Carriage.

By purchasing the carriage, the Passenger hereby undertakes to observe in full the terms and conditions of the Contract of Carriage and is fully liable to the Carrier in this respect.

4. Particularities of the Carriage of Baggage when Performing International Transfer Carriage14

If the Passenger purchases international carriage on the Carrier’s flights, a simplified procedure for the performance of customs operations provided for in Decree of the Government of the Russian Federation No. 637 of 10 July 2014 may be applied to the carriage of baggage.

  • Attention: if the international transfer carriage of the Passenger is actually performed by several carriers (two or more) under a code-share agreement or other contractual relations between the Operating Carrier and the Carrier, the simplified procedure may not be applicable to the registration of the baggage. It is necessary to clarify when registering the baggage whether you need to get your baggage at the airport of transfer for customs control and whether or not the simplified procedure is applied by the particular Operating Carrier.
  • The simplified procedure applies to the baggage, provided that there are no goods in it that are subject to customs declaration in writing in accordance with the customs legislation of the Customs Union and the Russian Federation15. Subject to meeting this requirement, the baggage can be registered and accepted for carriage at the airport of departure directly to the airport of destination.

The list of goods that are subject to customs declaration in writing can be found here.

  • If the Simplified Procedure is applied to the baggage, the Passenger does not need to get and re-check it at the airport of transfer, since the customs control of the baggage is performed without their participation.
  • If the baggage contains goods that must be declared in writing, the Simplified Procedure does not apply. In this case, the passenger must get the baggage at the airport of transfer and proceed to the customs control zone to carry out customs operations with regard to the baggage.
  • The application of the Simplified Procedure does not relieve the Passenger from compliance with other requirements of the legislation of the Customs Union and the legislation of the Russian Federation on customs matters. Fulfilment of the above requirements entails responsibility provided for by the legislation of the Russian Federation and the Customs Union.
  • In accordance with the Decree of the Government of the Russian Federation No. 637 dated 10 July 2014, a simplified procedure for the baggage registration on the Carrier’s flights may be applied when performing carriage to the airport of destination located on the territory of the Russian Federation from the following airports of departure:
    • Europe: Germany (Munich, Frankfurt, Düsseldorf), Spain (Valencia Alicante, Madrid, Palma de Majorca), Ukraine (Kiev, Odessa), Moldova (Kishinev) Cyprus (Larnaca, Pafos) Greece (Athens) Ireland (Dublin) Italy (Verona) Bulgaria (Burgas, Varna) Austria (Innsbruck), Georgia (Tbilisi, Batumi, Kutaisi), Azerbaijan (Baku).
    • Asia: Turkmenistan (Ashgabat).
  • In accordance with the Decree of the Government of the Russian Federation No. 637 dated 10 July 2014, a simplified procedure for the baggage registration can be applied when carrying out carriage to an airport of destination located outside the Customs Union from all airports of the route network of PJSC Siberia Airlines, provided that the airport of transfer is the Domodedovo International Airport in Moscow.

Attention! The list of airports mentioned above may change, the current information should be specified at the airport of departure.

Please get the confirmation that it is possible to use the simplified procedure from the Carrier’s agent at the check-in at the airport of departure.

The Carrier reserves the right to refuse to use the simplified procedure for the carriage of Passenger’s baggage, provided there are clear signs that there are goods in the baggage that are subject to a written declaration, as well as due to the inability to comply with the requirements of the Government Decree of the Russian Federation No. 637 of 10 July 2014.

Details on the rules for transfer of goods across the customs border of the Customs Union in the accompanying baggage can be found on the website of the Federal Customs Service of Russia.

Regulation Policy

For international flights, the Passenger may require a visa which is valid at the moment of departure and remains valid for the period of stay in a foreign country (including a transit visa at the airport of transfer or transit). We request you to check the information on the visa at the Embassy of the country.

The Passenger is hereby notified, that the Carrier has the right to process the Passenger’s personal data (including operations of ticket booking, purchasing, and in the event of any changes to the conditions of carriage or voluntary cancellation of the carriage and also after the termination of the Contract of Carriage upon request of authorized state bodies), which is entered by the Passenger when executing Electronic Purchase on the Website, in accordance with Subparagraph 5 of Paragraph 1 of Article 6 of The Federal Law of the Russian Federation No. 152 “On Personal Data”, in order to conclude the Contract of Carriage at the initiative of the Passenger (being the subject of the said personal data). For the purpose of these Conditions, processing of the Passenger’s personal data shall mean any operation or operations carried out by the Electronic Agent for and on behalf of the Carrier for the performance of its obligations under the Contract of Carriage (or after the termination of the Contract of Carriage upon request of authorized state bodies and also in order to make personalized offers of services of the Carrier, Electronic Agent or their partners) with or without the use of automated systems, including collection, recording, sorting, accumulation, storage, clarification (updating, changing), extraction, usage, communication (distribution, provision of, access to), depersonalization, blocking, erasure and destruction of the personal data.

The Passenger agrees to the transfer of their personal data to the automated booking and check-in system and other automated systems (including cases of cross-border transfer of personal data) in accordance with the local regulations of the Carrier and requirements of the applicable law.

1The Carrier reserves the right to make changes to these Conditions from time to time and hereby warns the Passenger that (and the Passenger hereby accepts and agrees) with each new Purchase, the Passenger must review these Conditions for changes made to them by the Carrier.

2Hereinafter, the term “Passenger” may also refer to a person who purchases a carriage for the Passenger (s) by means of one of the methods set out in the following section containing obligations, guarantees and liability of such person as the Passenger before the Carrier.

3The booking confirmation sent to the Passenger while choosing one of the deferred payment methods among available payment methods shall not be considered the moment of the issuance of the ticket and does not impose any obligations on the Carrier or the Electronic Agent except for the reservation for the Passenger the seats booked until expiration of the time limit specified in the booking confirmation.

4When booking an e-ticket, the Passenger may be provided at their request with an extract from the passenger ticket, i. e. the itinerary receipt (which may be also sent by e-mail).

5According to the provisions of Article 426–428 of the Civil Code of the Russian Federation, the Contract of Carriage is the public contract of adhesion and the Carrier reserves the right to take full advantage of the provisions of the civil legislation of the Russian Federation applicable in this case.

6The Carrier reserves the right to make changes to these Rules of Carriage from time to time and hereby warns the Passenger that (and the Passenger hereby accepts and agrees) with each new Purchase, the Passenger must review these Rules of Carriage for changes made to them by the Carrier.

7The Carrier reserves the right to make changes to the Fares from time to time and hereby warns the Passenger that (and the Passenger hereby accepts and agrees) with each new Purchase, the Passenger must review these Fares for changes made to them by the Carrier.

8The procedure for the application and withholding of charges and taxes applicable to the carriage by air is specified by the Carrier in Clause 2.9 of the Rules of Carriage and also in the “Information” section on www.s7.ru.

9Additional Expenses and Charges shall mean costs for the possible currency conversion when paying with the Passenger’s bank card, the funds on which are kept in another currency except for the Russian one, or the amount of additional expenses of the bank in connection with effecting of the corresponding bank transactions via Internet or in connection with payments in cash when using a bank card.

10If the bank refuses to refund the amount of payment for the Purchase to the Carrier, the Passenger hereby undertakes to refund the Carrier with the amount of payment not refunded within the time limit and using the method that is acceptable to the Carrier or to provide the Carrier (on demand) with an appropriate compensation on part of the passenger or passengers on whom the ticket was issued.

11Moreover, in order to provide the protection from unauthorized access to bank cards and electronic fraud, the Carrier has a right to request from the Passenger the confirmation of their permanent residence address and/or a scanned image of the Customer’s bank card used to make the payment for the specified passenger ticket or the authorization code for the Customer’s bank card transaction with which the ticket was paid for. The Carrier notifies the Passenger of the necessity to provide such information by sending them a written request to the address specified by the Passenger at the moment of the Purchase. In case of the receipt of such request the Passenger must send the above-mentioned documents either to the e-mail address of the Carrier from which the request was sent, or present them to the Carrier’s representative during the flight check-in (the Carrier has a right to make a copy of the said documents for their subsequent forwarding to the bank in order to confirm the legitimacy of the transaction). In the last case scenario, the Passenger is recommended to arrive at the airport of departure in advance due to the fact that the process of restoring of the active status of the booking may take some time. If the Passenger refuses to provide such information, the Passenger’s obligation to pay for the carriage shall not be considered properly executed and the Contract of Carriage shall not be considered concluded, which gives the Carrier the right to deny the carriage to the Passenger. The funds, in case of their receipt by the Carrier, are due to be refunded to the bank card from which they were debited under respective conditions of the Fare chosen by the Passenger as if it was for the situation, described under “Forced Ticket Refund”.

12The Passenger hereby assumes full liability for financial or other risks of the Carrier, which may be caused if the Passenger provides the Carrier with incorrect data and/or does not provide (partially or fully) it with such data.

13The information on the type of the Fare chosen by the Passenger is communicated to the Passenger before the conclusion of the Contract of Carriage by the Carrier, the operator of the Call Centre or the agent who issued the Ticket. Also, the main categories of the Carrier’s Fares and the conditions of their application, irrespective of the specific carriage, are is available for review on www.s7.ru in the section Fares and Conditions.

14The international transfer carriage in the context of these Conditions is understood as the carriage whose place of departure is located on the territory of the Russian Federation (outside the Customs Union) and the place of destination is located outside the Customs Union (on the territory of the Russian Federation) with an intermediate landing at the place of departure from the territory of the Russian Federation (place of arrival in the Russian Federation).

15The customs legislation includes, in addition to the above-mentioned Decree of the Government of the Russian Federation No. 637, the Agreement between the Government of the Russian Federation, the Government of the Republic of Belarus and the Government of the Republic of Kazakhstan of 18 June 2010 “On the Procedure for the Transfer by Individuals of Goods for Personal Use across the Customs Border of the Customs Union and the Performance of Customs Operations Related to their Release”, the Customs Code of the Customs Union (an annex to the Customs Code Treaty of the Customs Union, adopted by the Decision of the Interstate Council EurAsEC No. 17 at the level of the heads of states dated 27 November 2009).

These Terms1

  • Shall be reviewed by the Shipper prior to concluding the Cargo Air Carriage Contract by Siberia Airlines;
  • Are by means of this reference incorporated into Cargo Air Carriage Contract in full, concluded between the Shipper and Siberia Airlines (hereinafter ‘Contract of Carriage’, ‘Shipper’ and ‘Carrier’), and are subject to application and observation by the Shipper and the Carrier as if they were an integral part of the sole document named the Contract of Carriage.


1.1. According to the Contract of Carriage, the Carrier undertakes to deliver the accepted Cargo to the point of destination within the stipulated period and to give it to an authorized person (Consignee), and the Shipper shall pay an agreed amount for delivery.


2.1. According to the Contract of Carriage, the Carrier shall deliver the cargo, accepted for carriage, to the point of destination within the stipulated period and issue it to the person entitled for receipt of cargo (consignee).

2.2 The Air Waybill in paper or electronic form is the document certifying the conclusion of the contract of carriage. In case of issuing the electronic Air Waybill, the shipper is issued (on request) the cargo receipt.

2.3 The Carrier accepts for carriage only the cargo permitted for carriage in accordance to the requirements of regulatory documents governing the carriage of goods by air, including, but not limited to, Federal Aviation Regulations, ICAO Technical instructions for the safe transport of dangerous goods by air, carrier’s rules and current terms of contract of carriage.

2.4 Air carriage of the cargo is performed by the Carrier in accordance to the Rules of Air Transportation of Passengers, Baggage and Cargo of Siberia Airlines (‘Carrier’s Rules)2, incorporated to the current text by the means of links and in accordance to current terms of contract of carriage.

2.5 The Carrier at the request of the Shipper, returns the cargo accepted for the carriage before its departure, changes the person responsible to receive the cargo in AWB before its issue, and return the cargo to the shipper for further disposition in case of refusal by the consignee or if it is impossible to issue to the consignee. The delivery time and terms for return of the goods are determined by the applicable legislation of the Russian Federation as well as the Carrier’s rules if it is not contradicts it.

2.6 The carrier notifies the consignee of the arrival of the cargo at the specified time. Upon delivery of the cargo, the carrier or the handling company puts the date, time and the place of issue the cargo to the consignee on paper AWB.

In case of issuing the AWB in electronic form, the date, time, and place of issue and cargo receipt is confirmed by the electronic signature of the consignee in automated information system for air transport, in accordance with Federal Law No.63-FL “Electronic signature”, or by the signature of the consignee in the cargo receipt issued in paper form.

2.7 The Carrier informs the Shipper if the Consignee either refuses acceptance of cargo or does not accept it in the stipulated period, and has the right to store the cargo at the cost of the Shipper.

2.8 The Carrier shall inform the Shipper and/or Consignee on any change of air carriage terms, provided for by the Contract of Carriage, by means of, in addition, publishing the mentioned changes on the Carrier’s website.

2.9 The Carrier shall comply with the Shipper’s instructions concerning cargo disposition in case of any change of air carriage, Consignee’s refusal to accept the cargo or inability to give the cargo to the Consignee, excluding the cases when such instructions (а) are contradictory to the terms of the Contract of Carriage and/or Carrier’s Rules, or (б) may, in the Carrier’s opinion, cause damage to the Carrier or any other person.


3.1. When fulfilling the terms of the Contract of Carriage, the Shipper is obliged to observe applicable provisions of the Russian legislation, regulations of states to/from/through the territory of which the cargo is carried, and the Carrier’s Rules and this Terms as far as they do not contradict to the above mentioned documents.

3.2 The Shipper shall provide reliable and sufficient information and documents necessary for issuing the AWB and which prior to the issuing the cargo to the consignee, are necessary to fulfill the requirements related to border, customs immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with legislation of Russian Federation. The carrier is not obliged to check the accuracy or sufficiency of these documents.

3.3 The Shipper shall ensure that the Consignor accepts the cargo and takes it from the warehouse.

3.4. The Shipper shall reimburse the Carrier all its expenses concerned with disposition of the cargo, except for cases when such cargo disposition has been caused by the Carrier’s violation of the Contract of Carriage. If the Carrier notifies the Shipper about non-acceptance of the cargo by the Consignee and does not receive further instructions from the Shipper within thirty (30) days or if such instructions cannot be fulfilled, the cargo is considered unclaimed and can be sold or destroyed by the Carrier. In case of selling, the Carrier has the right to deduct the money amounts due to him and any other person as may be necessary to reimburse expenses concerned with the non-acceptance of the cargo, and transfer the rest amount to the Shipper. Selling of the cargo does not reveal the Shipper from the liability to reimburse the Carrier and any other person for the expenses that are not covered by the amounts received from such selling.


4.1. Air carriage of weapon, ammunition, poisonous, highly flammable, radioactive, and other dangerous substances is subject to applicable Russian legislation, and, in case of international carriage, to international treaties of the Russian Federation.

4.2. The information shown on the air waybill by the Shipper evidences that the dangerous goods is precisely defined according to proper shipping names, marked, bears hazard labels and marks, and is ready for carriage by air subject to the requirements of Technical Instructions for the Safe Transport of Dangerous Goods by Air (Doc 9284 AN/905 ICAO).

4.3. The Shipper is fully liable for the incorrect or fraudulent information about hazard specifications of cargo and bears responsibility according to the Russian laws and this Contract of Carriage.


5.1. Cost of air transportation of cargo (Cost of carriage) includes the following:

1) Carrier’s tariffs.

2) Charge for air waybill.

5.2. Cost of carriage may additionally include:

1) Agent’s commission for issuing and selling cargo transportations.

2) Airport/terminal charges levied from the shipper.

3) Third party’s charges.

4) Taxes and other applicable charges.

5.3. The Shipper shall purchase cargo transportation via authorized cargo sales agents or via General Sales Agent of the Airline where it is available.


6.1. The Carrier’s liability for loss of, lack of or damage to the cargo is as follows:

1) For loss of, lack of or damage to the cargo taken for domestic transportation with a declared value — at the rate of the declared value.

2) For loss of, lack of or damage to the cargo taken for domestic transportation without a declared value — at the rate of actual cost of the cargo, but not exceeding 600.0 RUB per kilogram of the cargo.

6.2. In case of delay, the Carrier pays a fine at the rate of 25% of the minimum amount of payment stipulated by the federal laws for every hour of delay, but not exceeding 50% of the cost of carriage, if he doesn’t provide evidence that such delay has not been caused by a force majeure circumstance, aircraft repair or other conditions beyond the Carrier’s control.


7.1. In case of international transportation the Carrier’s liability is limited to a sum of 250 francs per kilogram (that is equivalent to USD 20.00 on the basis of USD 42.22 per one ounce of gold), unless the Shipper has made, at the time when the package was handed over to the carrier, a special declaration of the value at delivery and has paid a supplementary sum if the case so requires. In that case the Carrier will be liable to pay a sum not exceeding the declared sum, unless he proves that sum is greater than the actual value to the Shipper at delivery.


8.1. The Shipper is liable before the Carrier according to applicable Russian laws or the Warsaw Convention, and the Carrier’s Rules.

8.2. The Shipper is liable before the Carrier for incorrect or insufficient information about weight of cargo, quantity of cargo places, and nature of the cargo, including requirements for special transportation and marks. The Shipper shall hold harmless the Carrier from any claims and demands, and reimburse any expenses (including, in addition, payment of legal costs) and damages caused by such incorrect or insufficient information that prevents cargo transportation or has a materially adverse effect on the agreements of the parties. In this case, the Shipper is also liable to pay the difference between the tariff for the cargo declared and the tariff for the actually transported cargo, and is charged the same difference as a fine.

8.3. If the Carrier terminates the Contract of Carriage unilaterally subject to the terms of p. 11.2 (4), the Carrier has the right to retain the amount received from the Shipper for the cargo transportation as a fine. The Shipper shall reimburse the Carrier all the expenses borne by the Carrier while cargo storage from the moment the Shipper is notified about the contract’s termination and until the moment the Shipper or its authorized person receives the cargo. If the Shipper does not take the cargo away within thirty (30) days after he was notified about the contract’s termination, the cargo is considered unclaimed and can be sold or destroyed by the Carrier subject to the terms of p.3.3. hereof.

8.4. In case of any loss, damage or destroying of any of the Carrier’s property (including, but not limited to, any Carrier’s aircraft), arisen from or in connection with the parties relations under the Contract of Carriage, if not resulted from the Carrier’s willful misconduct, the Shipper shall, on its own behalf and account, assume the responsibility to reimburse any damages, losses, state charges, and other expenses and fees, including but not limiting legal expenses and attorney’s fees, arisen in connection with the above mentioned loss, damage or destroying of any of the Carrier’s property.

In case of death or injury to any person and in case of any loss, damage or destroying of any of the third party’s property (including, but not limited to, any aircraft operated by the Carrier upon the right of ownership or lease agreements), arisen from or in connection with the services provided by the Carrier under the contract of carriage, excluding the cases of the Carrier’s willful misconduct, the Shipper shall, on its own behalf and account, reimburse such damages and hold the Carrier harmless from (and provides, at the Carrier’s reasonable request, necessary assistance in protecting against the above claims and suits) any demands, claims or proceedings of third parties (including, in addition, any legal and other expenses concerned with submitting a demand, claim or suit).

Provisions of this article shall remain in full force after the Contract of Carriage is fulfilled or terminated for any reason, are composed directly in favor of the Carrier and may be enforced by the Carrier or its successors in respect of the Shipper.


9.1. Cargo transportation within the Russian Federation (‘Domestic transportation’) is subject to this Terms, applicable Russian laws, including, but not limited to, the provisions of the Air Code of the Russian Federation, and the provisions of the Order of the Ministry of Transport of the

Russian Federation of June 28, 2007, #82 Federal Aviation Rules ‘Common Rules of Air Transportation of Passengers, Baggage, and Cargo and Requirements for Service of Passengers, Shippers, and Consignors’.

9.2. Cargo transportation that implies crossing the state frontiers of the Russian Federation (‘International transportation’) is subject to this Terms, applicable Russian laws, and the provisions of the Warsaw Convention for the Unification of Certain Rules Relating to International Carriage by Air, Signed at Warsaw on 12 October 1929, as amended (‘Warsaw Convention’), norms of IATA Resolution 600b, that may be available to the Shipper, in addition, on the Carrier’s website (see here) and form a part to the contract of carriage by means of this reference.


10.1. At the request of the Shipper, the Consignee or the Carrier, by providing transportation documents by any of them and according to the terms and conditions stipulated by the Air Code of the Russian Federation, the parties shall make a commercial report certifying circumstances that may form a basis to material responsibility of the Carrier, the Shipper or the Consignee.

10.2. In case of violation of the contract of carriage, a statement or claim may be raised against the Carrier at the airport of departure or destination, on the claimant’s opinion.

10.3. A claim for the violation of the contract of carriage shall be given to the Carrier prior to bringing an action.


11.1. The Contract of carriage comes into force after signing by both parties and is valid until the parties fulfil their obligations under the Contract.

11.2. The Carrier may unilaterally terminate the Contract of Carriage by notice to the Shipper in the following cases:

1) If the Shipper infringes any passport, customs, sanitary and/or other requirements stipulated by the Russian legislation concerning air transportation, and, in case of International transportation, other rules provided for by authorized governmental bodies of the countries of departure, destination or transit;

2) If the Shipper refuses to fulfil the requirements of the Federal Aviation Rules;

3) If the cargo contains items or substances prohibited for air carriage;

4) If prior to the start of air transportation, the Carrier discloses the fact of providing by the Shipper incorrect or insufficient information required under corresponding law.

11.3. The Shipper has the right to terminate the Contract of Carriage unilaterally after giving a notice to the Carrier prior to the start of air transportation of cargo and subject to reimbursement of actual expenses to the Carrier and/or payment of a fine due, as applicable by the Carrier (the amount of the fine, if any, will be advised to the Shipper prior to signing the Contract of Carriage).


12.1. Extracts from these Terms of the Contract of Carriage are contained in the cargo air waybill, filled in by the Shipper at signing the Contract of Carriage. By signing the cargo air waybill in paper or electronic form, the Shipper confirms that it has read and accepted (without any reservations or stipulations) these Terms of the Contract of Carriage, including the Carrier’s Rules and the Cost of carriage, that form an integral part of the Contract of Carriage.

12.2. The Shipper is responsible to fully observe the terms and conditions of the Contract of Carriage in his relations with the Carrier, and bears full legal responsibility for the Carrier in respect of the above.

1The Carrier reserves the right to alter this Terms from time to time, and does hereby inform the Shipper (and the latter does hereby accept and agree) that the Shipper shall review the Terms prior to committing every new Purchase as to know the changes made by the Carrier.

2The Carrier reserves the right to alter the Carrier’s Rules from time to time, and does hereby inform the Shipper (and the latter does hereby accept and agree) that the Shipper shall review the Carrier’s Rules prior to committing every new Purchase as to know the changes made by the Carrier.


Additional flight — Flight of an aircraft performed in addition to the schedule on the same route as regular flights.

Agent — Physical or legal body authorized to act for and on behalf of the carrier to attract passengers, process and sell passenger services on carrier lines on the conditions of the contract of agency made with it.

Air carriage — Carriage of passengers, baggage or cargo on aircraft in accordance with the contract of air carriage.

Authorized agent — Carrier agent authorized with a special document to perform supplementary acts of passenger servicing including but not limited to, return of cash amounts, drawing-out of duplicates and other service functions.

Act of unlawful interference — Unlawful violent acts or threat of such acts on the part of a person (group of people) in respect of aircraft, passengers, crew members, ground personnel or airport objects which create threat to flight safety, human life and health.

Aviation security — State of protection of aviation against unlawful interference in aircraft operations.

Airport (point) of destination — Airport (point) where passenger, baggage or cargo is to be delivered under the contract of air carriage.

Airport (point) of stop — An intermediate airport (point) where the passenger, according to the contract of air carriage, temporarily interrupts the flight for more than 24 hours.

Airport (point) of departure — Airport (point) from which, according to the air carriage contract, transportation of passengers, baggage or cargo begins (or continues).

Airport (point) intermediate (transit) — An airport (point) located on a flight route, where the schedule (flight plan) provides the aircraft landing.

Airport (point) of transfer — An airport (point) specified in a transportation document of a passenger or consignor, at which, according to an air carriage contract, a passenger makes a connection (when connecting between flights up to 24 hours), and also baggage and cargo are reloaded from one flight to another, for further tracking on the route of transportation.

Baggage checked-in — Passenger baggage accepted for air carriage in custody of the Carrier for which the carrier issued a baggage ticket and a baggage tag.

Baggage tag — Document issued by the carrier to identify passenger has checked baggage.

Baggage weight — Gross weight of baggage.

Baggage receipt — Carriage document certifying carriage of baggage of passenger making contract of air carriage with the carrier.

Bushel weight — Calculated value reflects cargo density and calculated by the following formula: length (cm) * width (cm) * height (cm) / 6000 = volume weight (kg). In case when volume weight exceeds the physical weight the tariff for cargo sending will be calculated in correspondence with volume weight.

Bulky cargo (light cargo) — Cargo the weight of one cubic meter of which is less than one hundred and sixty seven kg.

Cabin baggage — Passenger belongings carried in the aircraft cabin under passenger’s responsibility, not containing substances and articles prohibited for carriage in the cabin of the aircraft, the weight and dimensions of which are set by the carrier and which allow them to be safely store in the cabin of the aircraft.

Carriage capacity — Part of passenger cabin, aircraft baggage or cargo compartments used for payload.

Carrier — JSC “Siberia Airlines” issuing carrier document, performing or undertaking to perform air carriage, providing or undertaking to provide services related to such carriage under a carriage or payment document issued by the airline or another person authorized by the carrier.

Carrier offices — Authorized representative offices of the Carrier, Carrier’s Authorized Agents and LLC “S7 Service”, the list of which is available at www.s7.ru.

Cargo — Property carried or accepted for carriage on aircraft under the contract of cargo carriage by air.

Cargo handling — Complex of operations related to cargo handling at the airport of departure and arrival.

Cargo damage act — Document drawn up by carrier or handling company immediately after damage of cargo was discovered.

Cargo shipment — Cargo accepted for carriage from one shipper to one or more consignees under several air waybills.

Cargo terminal — An area of structures intended for cargo handling.

Cargo without documents — Cargo arriving at the airport without an air waybill or other required documents, or cargo in storage without documents.

Cargo air waybill — Carriage document certifying conclusion of a contract of transportation by air of cargo, its conditions and acceptance of cargo for transportation.

Charter flight — Aircraft flight performed under the contract of aircraft charter.

Cargo consignment — One or more pieces of cargo simultaneously accepted by the carrier from the same consignor, which proceed under the same air waybill to the same consignee.

Consignor — Legal or physical body that has made a contract of cargo carriage by air indicated in the air waybill as the consignor.

Consignee — Legal or physical person indicated in the air waybill as the consignee.

Commercial Act — Document-certifying circumstances that may serve the basis of property liability of the carrier, passenger, consignor or consignee.

Claim — Written demand by interested person who has right to require in accordance with Russian legislation made to the carrier arising out of air carriage including not performing or improper performance of air carriage agreement.

Contract of aircraft charter — Agreement whereby a party (owner) undertakes to provide the other party (charterer) with one or more aircraft or a part of an aircraft for air carriage of passengers, baggage or cargo for remuneration to perform one or more flights.

Dangerous cargo — Items or substances which in carriage by aircraft may create threat to passenger life and health, flight safety, property safekeeping and environment which are included in the list of dangerous goods of the technical instructions on safe carriage of dangerous goods (Doc 9284 AN/905 ICAO) or are classified under these instructions.

Damage of baggage or cargo — Damage of baggage or cargo during the time of carriage as a result of which it cannot be used in full or in part in accordance with its original purpose.

Disabled person — Person who has a health disorder with a persistent disorganization of the body’s functions, conditioned by illnesses, consequences of injuries or defects, leading to a restriction of vital functions and necessitating his social protection

Disembarkation from aircraft — Process of passengers’ leaving aircraft after landing under the supervision of the carrier or the handling company.

Domestic air carriage — Air carriage whereby point of departure, point of destination and all points of landing are situated in the territory of the Russian Federation.

Electronic ticket — Document used to certify the contract for the carriage of passengers and baggage, in which information about air carriage of passengers and baggage is presented in electronic form.

Embargo — State restriction on import and export of specified goods, valuables, gold, securities, foreign currency, and results in rejection of carrier during the limited period time to accept for carriage on any route in (from) any point and/or from any transfer carrier any cargo nevertheless of its class or type.

Excess baggage — Passenger baggage when passenger enters into air carriage agreement with free baggage allowance over the established by carrier free baggage allowance or passenger baggage when passenger enters into air carriage agreement without free baggage allowance.

Family members and close relatives — Spouses (married persons), parents, children (adoptive parents and adopted children), grandparents and grandchildren, full and half brothers and sisters (having a common father or mother).

Fee — Established by the Carrier or its agent fee which is not included in the fare for air travel and charged in accordance with the rules applicable tariffs or other regulations of the Carrier, including the amount charged by Carrier to passengers on behalf of foreign states and other organizations in accordance with the laws of foreign countries, from the territories, to or through the territory of which the carriage of passengers.

Flight coupon — Part of passenger ticket that entitles passenger (in the availability of passenger slip) to air carriage between the point (airport) of departure and the point (airport) of destination.

Flight — Aircraft flight (scheduled or unscheduled) performed in one direction from the initial to the terminal point of the route.

Free baggage allowance — Number of pieces and/or weight of baggage and/or overall dimensions of baggage for single passenger of aircraft established by Carrier and which is carried free of charge.

General agent LLC S7 Cargo — A legal entity that, under contractual relations with the Carrier, ensures on behalf of the Carrier the reservation of space for cargo and mail, concludes contracts of transportation by air of cargo and mail, ensures acceptance of cargo and mail for transportation and payment for the transportation of cargo and mail, and performs other actions stipulated by the contract with the Carrier.

Handling company — Organization having contractual relations with the carrier, authorized for and on behalf of the carrier to perform any required activities and execute airport documents in connection with arrival, departure and processing of aircraft of that carrier, passengers, baggage, cargo and aircraft supplies.

Hague protocol — Protocol to amend the Warsaw Convention for Unification of Certain Rules Relating to International Carriage by Air, 1955.

Heavy baggage — One piece of passenger baggage, which exceeds 30 kg, excluding the wheelchairs and other assistive devices used by passengers with disabilities.

Heavy cargo — Cargo with the weight of a single piece more than 80 kg.

Interline partners — Airlines who made commercial agreement about mutual/unilateral recognition transportation and payment documentation, operation using them carriage and corresponding reciprocal payments.

International air carriage — Сarriage whereby the point of departure and the point of destination are located: respectively, in the territories of two states; in the territory of the same state if a point (points) of landing are envisaged in the territory of another state.

Indorsement — Written consent of the carrier that has drawn up a carriage or payment document, or the carrier indicated in respective flight coupon of the carriage document or exchange coupon of payment document for carriage by another carrier or for exchange of initial carriage or payment document.

Itinerary receipt — Document or documents that are integrated part of electronic ticket and containing the necessary information (for an example surname of passenger, the route, tariff and etc.), notifications and notices.

Itinerary of transportation — Airports (points) of departure, transfer, stopover and destination indicated in the passenger Ticket (or in the air waybill for cargo) in a certain sequence.

International Airport — An airport, which is open for arrival and departure of aircrafts which perform an international flights and at which customs, border, sanitary and quarantine controls are carried out.

Initial airport (point) — The airport (point) from which the flight starts according to the schedule (flight plan).

Live animals — Animals, birds, insects, fish, etc

Labeling — Text, symbols or pictures on package.

Nicotine-containing products — Products that contain nicotine (including those obtained by synthesis) or derivatives thereof, including nicotine salts, are intended for the consumption of nicotine and its delivery by sucking, chewing, snuffing or inhalation, including articles with heated tobacco, solutions, liquids or gels containing liquid nicotine in a volume of at least 0.1 mg/ml, nicotine-containing liquid, powders, mixtures for sucking, chewing, snuffing, and are not intended for consumption (with the exception of medical products and medicines registered in accordance with the legislation of the Russian Federation, food products containing nicotine in kind, and tobacco products.

Normal freight tariff — Tariff charged for air carriage of 1 kg of cargo applicable without limitation until subsequent revision.

Offloading from aircraft — The process of unloading baggage or cargo from the aircraft after it has landed, under the supervision of the Carrier or the Service Provider.

Oversized baggage — Passenger baggage, the packed dimensions of which exceed 203 cm in the sum of three dimensions, except for wheelchairs and other assistive devices used by passengers with disabilities.

Passenger — Person except for crew members carried or to be carried on board the aircraft under contract of air carriage.

Passenger with disabilities — Person whose ability to move, navigate, communicate, control their behavior, perform self-service, is completely or partially lost, or limited.

Passenger coupon — Part of passenger ticket, ticket for baggage payment or payment document certifying the contract of air carriage or provision of other services by the carrier.

Pre-flight inspection — Check of cabin baggage, baggage and passengers (personal check), aircraft, cargo, flight crew, survival kit in order to detect substances or items banned from carriage (explosive, inflammable, radioactive, toxic substances, weapons, ammunition, drugs, etc.) on air transport by aviation security requirements.

Pets — Dogs, cats, birds which can be transported in a container (cage) / pet soft travel bag under the seat of the forward seat in the aircraft cabin, or dogs, cats, birds carried in a container (cage) with the placement of a container with animal on a separate seat, or dogs, cats, birds carried in a container (cage) in the baggage compartment of the aircraft.

Penalty — Actual costs incurred by the carrier in connection with the performance of obligations under the contract of carriage of passengers and passenger is being charged in the event of termination of the contract of carriage of passengers due to voluntary refusal to travel by passenger if carriage on any segment was not performed, and when the Carrier initiated the contract termination.

Reservation — Advance allocation of a seat to a passenger for a certain period on board an aircraft on a specified flight and date, or advance allocation of volume and tonnage for carriage of baggage or cargo on the aircraft.

Refund — Payment to the passenger or consignor or authorized person a part of or full cost of air carriage or service he/she paid earlier but did not use or used partially.

Single carriage — Carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several carriers under single carriage document (including supplementary carriage documents issued together with it) is treated as single carriage irrespective of transfer, reloading or interruption of carriage.

Scheduled flight (regular) — The flight of an aircraft performed on the route of transportation in accordance with the established schedule.

Stop-over — Temporary interruption of carriage in any point between the points of departure and destination agreed between passenger and the carrier.

Ticket (passenger ticket) — Carriage document certifying the contract and conditions of air carriage of passenger and his/her baggage.

Transit passenger — A passenger who, in accordance with a contract of carriage by air, is transported onward on the same flight that arrived at the intermediate airport.

Transfer passenger — Passenger who under the contract of air carriage arrived at the airport (point) of transfer (connection) with a flight and proceeds with another flight on the carriage route.

Tariff — Payment charged by the carrier for air carriage of passenger, or for carriage of unit weight or volume of baggage or cargo from the point of departure to the point of destination on a certain route.

Tariff normal — Tariff of respective class of service applicable without any restrictions for one year (with the exception of seasonal tariffs the terms of which depend on the season of carriage).

Tariff special — Tariff different from normal which is fixed with regard to discounts.

Technical instructions for safe carriage of dangerous goods by air — Document approved and published by ICAO council setting forth detailed requirements applicable to international civil carriage of dangerous goods by air.

Transfer carriage — Carriage of passenger or cargo by one or several airlines in accordance with contract of air carriage from the airport of departure to the airport of arrival with the stop/overload in airport of transfer.

Transfer cargo — Cargo that under the contract of air carriage is reloaded at the airport (point) of transfer from an aircraft performing a flight onto an aircraft performing another flight on the route of air carriage.

Unclaimed baggage — Baggage that arrived at the airport (point) of destination indicated on the baggage tag and has not been received by the passenger.

Unclaimed cargo — Cargo not reclaimed during the term set by the carrier from the date of consignee notification confirmed by documents.

Undocumented cargo — Cargo arriving at airport unaccompanied by air waybill or other required documents, or cargo in warehouse unaccompanied by documents.

Validator — A special identification number, which is assigned by the Carrier for its own sales points and sales points of the Carrier’s Agent.

Warsaw convention for unification of certain rules relating to international carriage by air, 1929 — International agreement regulating international air carriage.


ASS — Aviation Security Service.

EAEU — The Eurasian Economic Union is a union for joint action in the area of customs policy of the Russian Federation, the Republic of Belarus, the Republic of Kazakhstan, the Republic of Armenia and the Kyrgyz Republic, as well as any other state that joins such a customs union, and excluding any state that has withdrawn from such a customs union.

EBT — Excess Baggage Ticket — receipt for excess baggage payment (in paper form).

EMD — Electronic Miscellaneous Document — payment document issued to the passenger by the carrier when charges for fees or services provided and information about service, fee and payment is presented in electronic format.

FAR — Federal Aviation Rules.

ICAO — International Civil Aviation Organization — world intergovernmental organization created subject to the convention on international civil aviation signed in Chicago on December 7, 1944, to promote safe and orderly development of international civil aviation throughout the world.

PIR — Property Irregularity Report — a document drawn up by the Carrier or the Handling Company in the presence of the passenger or his authorized representative immediately upon discovery of damage to the baggage.акт о неисправности при перевозке багажа

VIP — Person occupying prominent social, confessional or political position


1.1. General requirements

1.1.1. These Rules are prepared under Article 102 of the Air Code of the Russian Federation and subject to Russian and international legal documents in the area of air services. References in the text of this document to “present rules of carriage of the Carrier” imply, in particular and unless otherwise explicitly stated, reference to applicable in every such case provisions of FAR (except such FAR provisions for which the present document may prescribe (and has prescribed) another rule of conduct).

1.1.2. These Rules apply to domestic and international air carriage of passengers, baggage and cargo performed by Siberia Airlines. The Rules set out the rights, obligations and responsibilities of the Carrier, people, Consignors and Consignees using Carrier services.

1.1.3. The Rules affect international air carriage of passengers, baggage and cargo unless they contradict conventions in the area of international air services, documents of the International Civil Aviation Organization (ICAO) and valid international treaties and agreements of the Russian Federation on air services.

1.1.4. The Rules set out general conditions of carriage of passengers, baggage and cargo to be observed in the process of conclusion and performance of terms and conditions of the contract of air carriage of passengers, baggage and cargo.

1.1.5. In the conclusion of a contract of air carriage of passengers, baggage and cargo rules, tariffs and charges apply effective at the date of carriage document execution.

1.1.6. Problems in regard of the application of these Rules and other regulatory documents issued by way of detailing these Rules, that arise in respect of passengers and their baggage, Consignors (Consignees) in the processing of service sales, procedures of registering carriage documents, embarkation/disembarkation (loading/offloading) shall be resolved by Carrier agents, its Authorized Agents (General agents) or officials of Handling Company.

1.2. Relationship with legislation

1.2.1. Rights, obligations and responsibilities of the Parties that ensue from a contract of air carriage of passengers, baggage and cargo are regulated by:

a) conventions of international air services and provisions of applicable international treaties and agreements of the Russian Federation;

b) the Air Code of the Russian Federation and other legislative acts of the Russian Federation;

c) these Rules.

1.2.2. International carriage of passengers, baggage and cargo is subject to respective binding regulations, rules and instructions of competent authorities of the country to, from or through the territory of which service is performed.

1.2.3. If any provisions referred to in these Rules or a carriage document prove to contradict the laws of respective country and may not be amended by agreement of parties to the contract of air carriage such provisions remain in force and part of the contract of air carriage to the extent they do not contradict the said laws. However, the invalidity of any provision in these Rules does not invalidate other provisions of these Rules.

1.2.4. In international air carriage, Carrier liability is governed by conventions on international air services and ICAO documents with the exception of services, which are not treated, as such by those documents.

1.3. Rules changes

1.3.1. These Rules as well as other rules, manuals, instructions and documents issued to detail them and regulate air carriage; it may be amended by the Carrier without advance notice to passengers, Consignors, Consignees, provided no such amendment applies after the start of carriage. However, amendments to these Rules come into force as of the time of formal approval. These Rules may be amended as required by applicable laws of the Russian Federation, international treaties and agreements on air services.

1.3.2. Carrier representatives as well as Agents (General agent) rendering on its behalf services and supporting the air carriage of passengers, baggage and cargo may not amend or abrogate provisions of the rules of air carriage set out by the Carrier.


2.1. Air Carriage Contract of Passengers and Cargo

2.1.1. Air carriage of passengers, baggage and cargo is performed by the Carrier on the basis of a Contract of Air Carriage subject to these Rules.

2.1.2. Under a contract of air carriage of passenger the Carrier shall transport an aircraft passenger to the point of destination providing him with a seat on board of the aircraft flying on the route referred to in the Ticket, and in case of air carriage of baggage, also deliver baggage to the point of destination and issue it to the passenger or a person authorized to claim the baggage. The term of delivery of passenger or baggage is determined by the schedule set forth by the Carrier and these Rules. An aircraft passenger shall pay for air carriage and, in the possession of excess baggage or baggage subject to compulsory charge and also pay for the carriage of such baggage.

2.1.3. Under a contract of air carriage of cargo, the Carrier shall deliver the cargo entrusted to it by the Consignor to the point of destination and issue it to a person authorized to receive the cargo (Consignee), and the Consignor shall pay for air carriage of the cargo.

2.1.4. Each contract of air carriage and its conditions are ascertained by a carriage document issued by the Carrier or an Agent (General agent).

2.1.5. Carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several Carriers under a single carriage document (including issued there with supplementary carriage or payment documents) is treated as single carriage irrespective of whether or not there was connection, reloading of cargo or interruption of service.

2.2. Carriage Documents

2.2.1. Each contract of air carriage and its terms and conditions are ascertained by carriage documents issued by the Carrier or its agents (General agent).

2.2.2. Carriage documents include:

a) in carriage of passenger (and baggage) — Ticket (and baggage ticket);

b) in carriage of excess baggage — receipt for payment of excess baggage;

c) in carriage of cargo — air waybill;

d) in payment by passenger, consignor or consignee of charges and fees for services provided in regard the performance of a contract of air carriage — Excess Baggage Ticket (EBT), Electronic Miscellaneous Document (EMD).

2.2.3. Carriage documents are drawn up by input of required data in the electronic or paper form of carriage document manually, automatically or electronically. Ticket may be issued in electronic format or in hard copy.

2.3. Scheduled air carriage and charter operations

2.3.1. Carriage by air of passengers, baggage or cargo between points (airports) on service route may be performed on scheduled and not-scheduled (charter) basis.

2.3.2. Scheduled air services are performed in accordance with published aircraft flight schedule.

2.3.3. A published aircraft flight schedule shall include the following data for every scheduled flight:

a) airport of departure;

b) airport of destination;

c) airport (s) located on the service route where flight schedule provides for aircraft landing;

d) air carrier code;

e) flight number;

f) days of flights in a week;

g) time of departure (local);

h) time of arrival (local);

i) flight period;

type (s) of aircraft.

Note: Aircraft schedules may also contain other information.

2.3.4. Information set out in Passenger Ticket or baggage ticket (air waybill) shall match information published in the schedule at the time of drawing up the above carriage documents.

2.3.5. The schedule may be amended by the Carrier without prior notice to passengers and Consignors. The Carrier may cancel, postpone or detain a flight indicated in the Ticket or air waybill, replace the aircraft or change the service route if so required by the conditions of flight safety and aviation security and at the request of competent state authorities.

2.3.6. In case of change of aircraft flight schedule the carrier shall take reasonable measures to inform passengers and Consignors with whom a contract of air carriage of passengers or a contract of air carriage of cargo is concluded, of a change in the aircraft flight schedule by placing such information on the website www.s7.ru, and by other means if possible in each specific case.

2.3.7. The Carrier shall take any reasonable measures within its powers to timely perform carriage under the contract of carriage.

2.3.8. Should it be impossible to deliver a passenger or cargo with the flight referred to in the Passenger Ticket (air waybill), provided such impossibility is not caused by a breach by the passenger or Consignor of these Rules of carriage and/or conditions of the contract of carriage the Carrier by agreement with the passenger or the Consignor (Consignee) may:

a) carry this passenger or cargo with another flight to the point of destination indicated in the carriage document;

b) pass it over for carriage to another Carrier;

c) arrange for carriage with another means of transportation;

d) made a refund as provided by the rules of air carriage set by the Carrier.

2.3.9. The Carrier is not liable for errors, distortions or omissions in flight schedules published by other legal entities without approval by the Carrier.

2.3.10. Charter flights by the Carrier are performed in accordance with a contract of aircraft charter concluded between the Carrier and the charterer. Under this contract the Carrier shall provide to the charterer for charge a complete or a part of carriage capacity of one or more aircraft for one or more flights for carriage of passengers, baggage or cargo.

2.3.11. Charter services are performed by the Carrier on the basis of agreed in advance flight plan subject to carriage conditions set out in the contract of charter service.

2.3.12. The Carrier informs a passenger (Consignor) through the charterer of the conditions of charter service and the need to observe Carrier rules of carriage.

2.4. Route of Carriage, Change of Route, Date and Time of Departure

2.4.1. Carriage of passengers, baggage and cargo is performed between points indicated in carriage documents. Point (s) on route indicated in carriage documents may be changed by agreement between the Carrier and a passenger (Consignor) and if other not covered international agreement of Russian Federation.

2.4.2. If the Carrier is unable to perform carriage between points indicated in the carriage document it may offer a passenger (Consignor) another route of carriage, and should the passenger (Consignor) reject carriage by such route, return the amount of carriage in accordance with these Rules.

2.4.3. Should a passenger (Consignor) change the route (date and time) of carriage the Carrier may recalculate the cost of such carriage.

2.5. Provision of Services and Information

2.5.1. The Carrier (including Handling Company) provides services related to the performance and support of carriage by air to passengers (Consignors) at airports and other points of carriage check in, office of sales, on board service concerning the performance of air carriage. Services provided shall be aimed at quality support of passengers, Consignors and Consignees. Services of the Carrier and Handling Company are rendered free of charge or for remuneration.

2.5.2. The Carrier or the Handling Company at the airport provides the following services for no extra charge:

a) check in of passengers and processing of baggage on route and for the flight referred to in the carriage document, and special control of aviation security of passengers, baggage, cabin baggage or cargo;

b) shuttling of departing (arriving) passengers between the terminal building and the aircraft, their embarkation and disembarkation on arrival at an intermediate airport, a transfer airport or the airport of destination;

c) delivery of baggage or cargo to/from the aircraft, its loading/offloading on/from the aircraft;

d) accommodation of passengers with children in a nursery room;

e) two telephone calls or two e-mail messages if case of waiting for flight departure for more than two hours;

f) serving soft drinks if case of waiting for flight departure for more than two hours;

g) serving hot meals to passengers if case of waiting for flight departure for more than four hours and every six hours thereafter at daytime and every eight hours at nighttime;

h) accommodation of passengers in hotel if case of waiting for flight departure for more than eight hours at daytime and more than six hours at nighttime;

i) transportation of passengers from the airport to the hotel and back when hotel accommodation is provided free of charge;

j) organize baggage storage.

2.5.3. The Carrier provides for no extra charge the following information on the website www.s7.ru and in air service sales office (if applicable):

a) about time of departure and arrival of aircraft performing scheduled air services;

b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;

c) about flight schedule and cost of air carriage on service routes including beneficial conditions of carrying children and other passenger categories;

d) about carrier who will operate the flight;

e) about conditions of agreement of passenger including free baggage allowance and prohibited items for air carriage in the case of the passenger entering into agreement for the air carriage of passenger with free baggage allowance, the rules for carrying cabin baggage, including the carriage of the items specified in paragraph 4.4.5 of these Rules, items and things prohibited for carriage, the conditions for the carriage of baggage, purchased at the airport duty free zone;

f) about conditions of tariff application;

g) about Rules of Airline;

h) about general requirements concerning customs, border, veterinary and other types of control;

i) about possibility to check in transfer baggage at airport (point) of departure to final destination only if there are no goods for written declaration according to customs regulation of Customs union;

j) about addresses of sales offices and rules of sales and reservation of services;

k) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules.

2.5.4. The Carrier or the Handling Company provides the following information at airports of carriage:

a) about time of departure and arrival of aircraft performing scheduled air services (to flight plan);

b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;

c) about time of embarkation of passengers on an aircraft performing service by schedule (flight plan);

d) about delayed aircraft performing services by schedule (flight plan) and reasons for delay;

e) about flight schedule and cost of air carriage on service routes including discount conditions of carrying children and other passenger categories;

f) about rules of carrying passengers, baggage and cargo including free of charge carriage baggage allowance, cabin baggage allowance; items and things prohibited for carriage by air transport and other special conditions of carriage;

g) about addresses of sales offices and rules of sales and reservation of services;

h) about rules and procedure of conducting inspection of passenger, baggage, cabin baggage and their belongings before and after flight;

i) about general requirements concerning customs, border, veterinary and other types of control;

j) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules;

k) about the way of travel to the nearest settlement, between airport terminals, between airports.

2.5.5. Information on execution of carriage documents in the name of specific passenger (cargo), on going through check-in at the airport of departure, on departure/arrival is only provided subject to written requests of government authorities or enterprises, institutions or organizations as well as people if such requests are recognized reasonable and lawful.

2.6. Reservation of Carriage Capacity on board the Aircraft

2.6.1. Reservation of carriage capacity (passenger seat, tonnage, volume) on board of a Carrier aircraft is for passenger or Consignor an essential condition of the carriage of passenger, baggage or cargo by air transport.

2.6.2. Reservation of carriage capacity is performed by the Carrier or the Agent (General agent).

2.6.3. Reservation of carriage capacity may be performed both at direct contact of passenger or Consignor with the Carrier or its Agent and by the phone, fax, e-mail, Internet and other means of communication. Reservation of carriage capacity for cargo may be performed when Consignor personally addresses the Carrier or its Agent (General agent) and also by the phone, fax, e-mail, Internet and other means of communication. Before make a reservation of carriage capacity for cargo. Agent (General agent) has to check cargo if it or part of it related to categories of dangerous goods. The Carrier makes a decision about the possibility and (or) conditions of cargo transportation based on the checks performed by Agent (General agent).

2.6.4. Reservation of carriage capacity is only valid if input in the Carrier reservation system, performed under the rules set by the Carrier and does not contradict the conditions of the contract of carriage.

2.6.5. The possibility of changing or cancelling the reservation of carriage capacity on the aircraft may be limited or ruled out under the rules of tariff application set by the Carrier.

2.6.6. On the expiration of the limit period of reservation storage in the reservation system, the order is cancelled without notice.

2.6.7. In the reservation of carriage capacity the Carrier provides passenger no specific seat in the aircraft cabin with the declared class of service. The number of a specific seat allocated to passenger is indicated by the Carrier or the Handling Company at the check in of passenger or his/her baggage at the point (airport) of departure.

2.6.8. At the reservation of the carriage of transfer cargo the Carrier or the Agent (General agent) shall get confirmation of booking carriage capacity for all segments of cargo carriage including performed by other Carriers.

2.6.9. Reservation of carriage capacity for passenger or Consignor, execution of carriage document for carriage of passenger, baggage or cargo is effected within the time limits set by the rules of Carrier tariff application.

2.6.10. Reservation of carriage capacity for passenger or Consignor is deemed preliminary until the Carrier or its Agent for sales of services issues passenger (Consignor) with an executed carriage document.

2.6.11. The Carrier may cancel reservation of carriage capacity without notice to passenger or Consignor if passenger failed to pay for reservation within the set time frame or to meet other conditions provided by the rules of Carrier tariff application. The reservation of carriage capacity for cargo will be cancelled without notice to Consignor in the following cases:

a) if the Consignor failed to pay for reservation within the set time frame and the transportation document is not issued to him for cargo carriage;

b) if the Consignor failed to present cargo for carriage within the set by Carrier or General agent time frame;

c) if the Consignor presented the cargo with incorrect documents necessary for execution of requirements related to customs, border, sanitary-quarantine, veterinary, quarantine phytosanitary types of control established by Russian Legislation and (or) by Legislation of the country through the territory of which the transportation is performed or cargo is not fulfill the requirements established by Russian Legislation legal acts and these Rules.

2.6.12. The Carrier may in special cases provided by Carrier rules of air carriage has the right to demand passenger or Consignor to confirm the earlier reservation of carriage capacity made for him for the declared route, date and time of departure, and the class of service on board of the aircraft.

2.7. Passenger, Baggage and Cargo Information

2.7.1. Passenger or Consignor while making reservation of carriage capacity on the aircraft shall communicate to the Carrier or its Agent (General agent) information about the route of carriage, date and time of departure, required number of reserved seats, class of service on board of the aircraft, citizenship, special conditions of carriage of passenger and baggage, contact details (phone number or another way of communication for passenger informing), information about data of Consignor and Consignee, name of cargo, its mass and volume, size of each piece, number of pieces, special properties and conditions of carriage, storage and handling of this cargo.

2.7.2. Special conditions for the reservation of the carriage capacity that require the Carrier’s approval:

a) a seriously ill passenger;

b) a patient on a stretcher;

c) passenger visually impaired with a guide-dog;

d) a passenger whose ambulation in the use of air transport is limited (hereinafter, passenger with limited ability) and/or whose condition requires special attention in providing services;

e) a passenger carrying arms and/or ammunition;

f) excess baggage;

g) baggage with the dimensions of a single piece in package exceeding two hundred and three cm in sum;

h) baggage of a single piece weighing over thirty kilos (excluding baggage of business class passengers up to 32 kilos);

i) baggage to be carried in aircraft cabin only;

j) cargo containing currency in banknotes or coins, stocks, bonds or other securities, credit or bank cards, jewelry, precious and semiprecious stones including industrial diamonds (hereinafter, valuable cargo);

k) cargo with declared value;

l) items or substances perishable on the expiration of a certain storage period or under an unfavorable effect of temperature, humidity or other ambient conditions (hereinafter, perishable cargo);

m) items or substances potentially hazardous for health, safety, property or environment included in the list of dangerous goods or classified as dangerous goods under the international treaties of the Russian Federation and the laws of the Russian Federation (hereinafter, dangerous goods);

n) heavy cargo;

o) oversize cargo;

p) bulky cargo;

q) dogs, cats, birds;

r) animals, birds, insects, fish, etc. (hereinafter, animals);

s) cargo requiring special conditions of carriage;

t) human and animal remains.

Note: The carriage of passenger on stretchers should be confirmed in advanced not later than 72 hours before departure time on schedule in order to remove passenger seats to place the stretchers on board of aircraft.

2.7.3. The Carrier has not right to give information obtained from passenger/Consignor to any third party except as provided by article 2.7.4 and by the effective laws of Russian Federation.

2.7.4. The carrier has the right of processing the personal information of passenger / Consignor which is provided by passenger / Consignor in any form during reservation, issuing of ticket, and also when changing the conditions of carriage or voluntary refusal of carriage according to attachment 5 article 1 clause 6 FL № 152 “About personal information” RF for conclusion of contract of air carriage upon an initiative of passenger (subject of personal information). Under processing the personal information of passenger / Consignor in context of these Rules understands any action (transaction) or cumulative actions (transactions) accomplished by Carrier within the frame of execution of its obligations under carriage contract using the means of automation or without usage of such means with personal information including gathering, recording, systematization, accumulation, storage, clarifying (updating, changing), extraction, usage, transfer (distribution, provision, access), depersonalization, blocking, removal or disposal of personal information.

2.7.5. Under the personal information in context of these Rules understands:

a) last name, name, patronymic;

b) passport details;

c) address;

d) contact number;

e) email address and other information indicated by passenger during reservation and effecting of carriage.

2.7.6. The fact of conclusion of contract of air carriage confirms approval by the passenger/Consignor:

a) with transfer of his/her personal information into the automatic system of reservation and check-in oа passengers and other automatic systems (including the cases when such transaction presents trans-border transfer of personal information according to the article 12 of Federal Law №152-FL “About personal information”);

b) that carrier has the right to authorize their Agents or other parties involved in process of realization or provision of carriage by the order of carrier to perform the processing of personal infor-mation of passenger/Consignor.

c) that the carrier has also the right to carry out processing of personal data by any of the above mentioned method, after the termination of the contract of carriage — by the order of authorized bodies of state power, as well as for purposes of preparing for the passenger personalized proposals the services provided by Carrier or its partners.

2.8. Cancellation of Booking on Route Segments

2.8.1. The Carrier may cancel booking of carriage capacity on every subsequent service route segment without notice to passenger if passenger failed to use a reserved passenger seat on any segment of the route and failed to inform the Carrier of his/her intention to use other segments of the carriage.

2.9. Tariffs, Taxes, Charges and Discounts

2.9.1. Air carriage tariff is only applied to payment for the carriage of passenger, cabin baggage, baggage or cargo from the point of departure to the point of destination and is established by the Carrier.

2.9.2. Tariff applied shall be effective at the date of commencement of carriage. Ticket, baggage ticket or air waybill paid by passenger (Consignor) and drawn up before Carrier announcement of a change in the tariff or the currency exchange rate are valid without extra charge to match the tariff effective at the initial date of carriage unless the contract of air carriage is amended. No changes of tariffs or rules of Carrier tariff application affect the conditions of contract of air carriage if carriage is in progress.

2.9.3. If passenger voluntarily changes itinerary after start of service a new ticket is drawn up on the basis of the tariff of new service. New service tariff is recalculated from the initial point of carriage applicable at the date of carriage commencement if other not covered by Carrier Rules of tariffs applied (subject to the provisions of paragraph 1.2.3). The amount of extra charge is calculated on the basis of the difference between the original tariff and the tariff of new carriage including any applicable charges.

2.9.4. Procedure of calculation of taxes or charges withdrawn from passengers is fixed by respective government authorities and/or the Carrier and brought to the attention of passengers in sales office in the processing of carriage. Any tax or charge is payable by passenger on top of tariff unless otherwise provided by Carrier rules of tariff application.

2.9.5. Discounts from tariffs of air carriage are established by Carrier Rules of Tariff Application worked out on the basis of applicable laws of the Russian Federation and regulatory documents of the federal civil aviation administration.

2.9.6. Tariffs, taxes and charges are payable by passenger (Consignor) in the currency of the country where the carriage document is drawn up or in another currency provided by the Carrier unless that contradicts the foreign exchange regulations of the country of sale.

2.9.7. If carriage is payable in currency other than the currency of tariff publication, calculation of equivalent in the currency of payment is performed on the basis of rate published in reservation systems effective at the time of carriage processing. In that case the amount of tariff payment equivalent is regulated by the Carrier additionally.


3.1. Ticket and baggage receipt

3.1.1. Ticket or baggage receipt (hereinafter “Ticket”) is a carriage document certifying conclusion of a contract of air carriage between the Carrier and passenger. A separate Ticket is drawn up for each passenger or (if necessary) Ticket and issued together with it additional ticket (tickets) which is indicating the ticket number to which it is issued.

3.1.2. Ticket may be drawn up in electronic format (electronic Ticket) or as hard copy (paper Ticket). Paper Ticket shall consist of:

a) Flight and passenger coupons;

b) Information pages containing information on the conditions of contract of carriage of passenger and his baggage on domestic (international) air routes, main rights, obligations and responsibilities of the Carrier and passenger, items and substances prohibited for carriage and other data necessary for passenger. Electronic Ticket shall consist of:

a) electronic flight coupon (s);

b) itinerary receipt.

3.1.3. Passenger may receive drawn-up Ticket or itinerary of electronic Ticket directly from the sales office of the Carrier or its Agent or select means of delivery agreed with the Carrier or its Authorized Agent or receive itinerary of electronic Ticket independently in accordance with the procedure set by the Carrier or its Authorized Agent.

3.1.4. Passenger Ticket must indicate passenger last and first names (in full) and passenger ID number.

3.1.5. Passenger Ticket coupons contain information about the conditions of carriage of passenger and his baggage between indicated points on specific route. In Ticket issued for charter flights the amount paid is not indicated for carriage of passenger, baggage and cargo executed by Contract of Aircraft Charter.

3.1.6. Ticket is issued to passenger after payment of carriage cost at the tariff set by the Carrier only. Passenger is only admitted for carriage at display of a Ticket duly executed and containing required flight coupon, other unused flight coupons and a passenger coupon (for paper ticket only). Passenger shall keep the Ticket and all unused flight coupons during the entire trip and produce them to the Carrier or the Handling Company at any time at request.

3.1.7. Changes to Passenger Ticket at passenger request are permissible with Carrier consent and are only made at the location where Ticket was bought by the Carrier or its Authorized agent (Agent) in accordance with Carrier Rules for tariffs applied and during the period when ticket is valid.

3.1.8. The Carrier or the Handling Company shall indicate in the baggage ticket being a part of the Ticket certifying baggage acceptance for carriage, the number of baggage pieces or gross weight (further weight), except for the items referred in 4.4.5 of these Rules. If passenger has an electronic Ticket the data of the number of pieces and/or weight of baggage, with the exception of items referred to in 4.4.5 of these Rules, are input in electronic format.

3.2. Lost, Damage or Invalid Ticket

3.2.1. Passenger is admitted for carriage if he/she holds a duly executed Ticket.

3.2.2. The Carrier may not accept passenger for carriage pending the establishment of the fact of passenger contract of carriage conclusion if:

a) any part of the Ticket is damaged;

b) ticket coupons contain corrections unconfirmed by the Carrier (Agent) in due course;

c) a required flight coupon of paper ticket is missing;

d) corresponding coupon of electronic ticket has status not appropriate for carriage;

e) Paper Ticket (flight and passenger coupons) bears no mark of Carrier (Agent) validator;

f) Paper Ticket is declared by passenger as lost;

g) produced Ticket was earlier declared as lost (stolen) or recognized as counterfeit.

3.2.3. The Carrier shall take any reasonable measures within its power to establish the fact that the contract of passenger carriage has been concluded.

3.2.4. Should it be established that no contract of air carriage has ever been concluded the Ticket is recognized as invalid, and passenger is not admitted for carriage. A Ticket recognized as invalid is cancelled by the Carrier (Authorized agent) with drawing up a report indicating the reasons why the Ticket is invalid.

3.2.5. A duplicate is only issued after it is established that a contract of air carriage has been concluded, provided Passenger supplies information about the lost or damaged Ticket (place/date of acquisition, date of acquisition, itinerary, flight number, date of departure).

3.2.6. In some cases, such as processing of carriage on blank forms of Interline partners, TKP, ARC or BSP, in processing of carriage in reservation systems different from the Carrier reservation system, including, on Carrier official letter forms without automated mask, if passenger turns up less than 3 hours before flight check in is closed, the process of ascertaining conclusion of contract of air carriage may take certain time whereby passenger is recommended to contact the Carrier on any matters concerning the Ticket blank in advance. The Carrier shall exert any reasonable effort to clear up the fact of contract of carriage conclusion but bears no responsibility if such fact may not be established as a result of failure to provide required information by Interline partners, BSP, ARC agents or TKP employees. Should the fact of conclusion of Contract of Air Carriage be established after the completion of embarkation, the Carrier shall provide the passenger carriage on the itinerary of the non-performed carriage by the next flight having available seat and carriage capacity in the same service class corresponding to the paid tariff under the rules of tariff applied.

3.2.7. Ticket duplicate is an exact copy of the original Ticket and valid for carriage on the original itinerary. Ticket duplicate is only drawn up for unused segments of service, provided the term of the original Ticket has not expired before the application for duplicate is filed. After executing a duplicate, the date of departure may be changed under the rules of tariff application.

3.2.8. Receipt for excess baggage and Miscellaneous Charges Order lost by passenger are not reissued and no duplicates for those are executed.

3.2.9. If the Carrier or Carrier Authorized Agent is unable to draw up a Ticket duplicate, passenger may be offered to acquire a new carriage document, provided the new carriage document is acquired for the same itinerary (or a part of itinerary) and tariff, and execution of “Application for loss of passenger carriage document and return of money” (except as the lost Ticket is drawn up on interline partner form). After the fact of original contract of carriage conclusion is established the Carrier shall return to the passenger excess money paid for carriage. Refunds are made through the Carrier’s Offices in accordance with these Rules, the terms of the contract of carriage, as well as other internal rules and technologies of the Carrier.

3.2.10. Passenger for whom the fact of conclusion of a contract of air carriage with the Carrier is established after the departure of respective flight that should have been flown by the passenger, may be offered to either use service on the route of unused service on the next flight on which there is available seat or carriage capacity in the class of service which meets the paid tariff, or get a refund for unused service (in the amount that would have been paid to the passenger in case of voluntary waiver of carriage) under the rules of tariff application and in accordance with the procedure set by the Carrier. Refund for unused carriage under a lost Ticket drawn up on interline partner forms is returned in accordance with the procedure set by the interline partner.

3.3. Transfer of Passenger Ticket

3.3.1. Ticket is not subject to transfer or use by another person unless otherwise provided by the laws of the Russian Federation. If a paper Ticket is produced by a person not indicated in the Ticket the Ticket is withdrawn by the Carrier and its cost is not reimbursed to the bearer. In that case the Carrier shall make out a report indicating reasons for withdrawal of the Ticket. Reimbursement of Ticket cost for a fully or partially unused service to a person not indicated in the carriage document is made at production of a power of attorney by the person indicated in the carriage document, certified in accordance with the statutory procedure.

3.3.2. If a Passenger Ticket is used or cost of service reimbursement is received by another person not indicated in the carriage document the Carrier is not liable to passenger entitled to service under the carriage document.

3.4. Validity of Passenger Ticket

3.4.1. A Ticket issued to passenger at a normal tariff is valid for carriage within one year of the commencement date of carriage, and if no flight coupon is used or the Ticket is issued with open date, — within one year of the date of issue.

3.4.2. A Ticket issued to passenger at a special tariff is valid within a term set by the Carrier rules of tariff application.

3.4.3. Ticket may be accepted for exchange or refund under Carrier rules of tariff application within the validity period of such Ticket.

3.4.4. A Ticket issued at a special tariff may be accepted for exchange at extra charge to match a higher tariff under the requirements and conditions of the tariff applied to the original Ticket unless otherwise stipulated by the rules of that tariff. In that case the term of Carrier obligation certified by a reissued Ticket accrues from the first flight coupon of the old Ticket if the service has started or from the date of issue of a new Ticket if no coupon of the old Ticket was used.

3.4.5. Each flight coupon of the Ticket is valid for carriage of passenger between the points indicated therein under the respective class of service. If the Ticket is drawn up with open date of return flight, reservation of a passenger seat on board of the aircraft for the requested date of departure is made in the availability of seats in that class of reservation within the validity period of the Passenger Ticket.

3.4.6. The Carrier may extend the term of the contract of carriage certified by the Ticket at no extra charge to the passenger if:

a) the Carrier has cancelled the flight indicated in the carriage document of the passenger;

b) the Carrier failed to carry passenger within the time indicated in the carriage document to schedule (flight plan);

c) the Carrier failed to perform landing referred to in the passenger carriage document at the airport of destination.

3.4.7. If passenger failed to complete a commenced carriage within the valid period of the Ticket for reason of his illness or the illness of his family member or close relative travelling with him on the aircraft, which is confirmed by medical documents the passenger may request the Carrier to amend the term of the contract of carriage appropriately, and the Carrier acting according to “Rules of the voluntary return/ exchange of transport documentation on the basis of medical documents” shall extend the contract of carriage with regard to the content of medical documents provided by passenger.

3.4.8. If passenger carrying a Ticket with open date of departure requests reservation of service, and the Carrier is unable to provide a passenger seat and carriage capacity within the validity period of the Ticket the Carrier or its Authorized agent shall make reservation for a next flight which has available passenger seat or flight capacity of the service class matching the paid service class.

3.5. Passenger and baggage check-In before departure

3.5.1. Passenger carrying Ticket shall at the airport of departure or in another point established by the Carrier go through a procedure of check in and baggage check in as well as aviation security check. In carriage on an international route passenger shall also go through customs, border and if necessary, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks.

3.5.2. Passenger shall well in advance arrive at the point of Ticket check in and baggage check in for required pre-flight formalities (check in procedure, payment for excess baggage, check, customs, border security and other formalities, execution of exit and entrance documents), as well as embarkation and loading of baggage on aircraft. Airport check in for Siberia Airlines flights is completed 40 minutes before the time of departure, unless otherwise provided by international regulated documents. The time of beginning and ending of check in at the city terminal is fixed separately and notified to Passenger in drawing up Tickets. The deadline for check in at the city terminal is fixed with allowance for time period required for delivery of passenger and baggage to the airport of departure for embarkation. The deadline for embarkation on board of the aircraft is fixed at each airport depending on its capacity and reported to passenger at check in.

3.5.3. For the purpose of flight safety passengers, cabin baggage, baggage including accompanied belongings, and cargo go through mandatory pre-flight check and if necessary past-flight check. Pre-flight and past-flight checks of passenger, cabin baggage, baggage including accompanied belongings are conducted at airport by authorized persons of aviation security services and transport police officers taking part in pre-flight and past-flight checks. Passengers with diplomatic status having diplomatic immunity and couriers carrying correspondence pass checks on general basis. Pre-flight check does not preclude inspection in the course of investigative, criminal investigative and other operations by authorized persons in accordance with the statutory procedures of the Russian Federation. In the process of aircraft operations pre-flight check is performed after passenger check in, border security, customs, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks. If Passenger refuses to pass check the contract of air carriage shall be considered terminated according to item 3 of article 85 of Air Code unilaterally with reimbursement of fare under these Carrier Rules and Carrier tariff application rules.

3.5.4. For check-in and baggage handling the Passenger shall present an identity document. Passenger identity documents include.

a) RF passport;

b) RF passport for going abroad, regular foreign passport, diplomatic passport, service passport;

c) national passport of foreign citizen;

d) RF residence permit for stateless persons;

e) birth certificate for RF citizens under 14;

f) seaman certificate of identification for duty travel;

g) RF citizen temporary ID;

h) repatriation certificate to the country the citizen of which he/she is;

i) identity card of an officer, warrant officer of the Russian Federation (midshipman)* or CIS countries;

j) military ID of RF military serving on draft or under contract with notation of being in service;

k) travel document of stateless person or refugee;

l) lTravel document (international pass) of UN;

m) ID of deputy of State Duma and Federation Council of Federal Assembly of the Russian Federation (in domestic services of the Russian Federation);

n) certificate of release from confinement;

o) ID issued to convict allowed leaving place of confinement for short or long period of time.

*Midshipman is a military rank and a ship’s military rank of servicemen in the Navy. Also, if necessary, the passenger shall have with the documents certifying the special conditions of carriage of this Passenger and his/her baggage (notarized permission from one of the legal representatives of a minor for the departure of a child citizen of the Russian Federation, medical certificate and veterinary documents and etc). In case if the Passenger intends to produce at check-in for the flight an identification document other than the one on the basis of which his Ticket was issued, the Passenger shall apply to the Carrier or the Authorized agent well in advance (not later than the check-in for the corresponding flight) before the check-in for the flight to make changes on the ticket and in the automatic reservation system concerning the identification document, and the Carrier or the Authorized agent shall take actions on making the above changes.

3.5.5. Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located on the territory of the Russian Federation, and the airport (point) destination outside the customs area of the Customs union, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.

3.5.6. Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located outside the territory of the customs area of the Customs union, and the airport (point) destination on the territory of Russian Federation, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.

3.5.7. If a transfer passenger did not declared that there is inside of baggage are goods which are subject to obligatory declaration in writing and it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing in accordance with the customs legislation, the baggage is accepted to final destination and is presented by the Carrier or handling company to the customs authority for customs control at the airport of transfer.

3.5.8. At the check in boarding pass is given to passenger which shall include name and surname of the passenger, flight number, departure date, end time of boarding, gate number (if at the time of passenger check in the gate number already known) and seat number at the aircraft. If necessary, additional information may be given on boarding pass.

3.5.9. Passengers are boarding the aircraft after they present a boarding pass for respective flight.

3.5.10. For international flights passenger shall have duly executed exit, entrance or other documents required under the laws of the country into/from or through the territory of which carriage will be performed. Passenger travelling by international flights with transit without visa has to have confirmation of valid ticket with confirmed booking from transfer aiport to the final destination (ticket, itinerary receipt, boarding pass).

3.5.11. The Carrier is not liable for matters pertaining to Passenger relationships with government services (customs, border security, immigration, etc.) unless otherwise provided by international or national legislative documents of the country of departure, transfer, stop-over or entrance. However, the Carrier may check any required documents at check in prior to acceptance of Passenger and his baggage for carriage.

3.5.12. A passenger who is late for check-in or boarding will not be accepted for transportation on the flight.

3.6. Passenger service on board the aircraft

3.6.1. The Carrier shall have trained flight personnel on board of aircraft sufficient in number to provide passenger services, including emergency medical aid and flight safety under the applicable standards and rules of civil aviation.

3.6.2. The Carrier shall provide on board of aircraft:

a) passenger information about flight conditions and rules of behavior on board of aircraft;

b) passenger information about location of main and emergency exits and conditions of abandoning aircraft in emergency;

c) passenger information about positioning of survival kits and inflatable escape chutes in aircraft cabin;

d) serving of soft and/or hot drinks and catering;

e) first aid.

3.6.3. The Carrier shall provide on board of aircraft a range of services depending on aircraft type and equipment, duration of flight, time of day when the flight is performed and class of service indicated in the carriage document. The Carrier shall provide passenger with the following services:

a) information and reference services;

b) individual services;

c) first aid;

d) provision with soft-stuffed items and passenger accommodations in flight;

e) serving drinks and/or meals.

3.6.4. During level flight on board of aircraft, passengers are provided with catering free of charge or for extra charge (to be advised on Carrier web site in “Flight Information”, subsection “Rules”) subject to the service class, type of aircraft, duration of flight and time of day. The Carrier reserves the right to cater passengers with cold meals irrespective of time of day and duration of flight on board of aircraft the type of which prohibits the use on board of special equipment required for passenger catering with hot meals in compliance with flight safety standards.

3.6.5. Smoking (including electronic cigarettes and using nicotine-containing products) is strictly prohibited on board. In the territory of airport smoking is only permitted in special places.

3.6.6. Rules of passenger’s behavior on board of aircraft. While on board the aircraft passengers are entitled to:

a) require any of the services provided for by the air carriage contract;

b) address to the company’s employees and ask for protection if their life, health, honor or dignity is threatened. While on board the aircraft passengers shall:

a) promptly react to the requirements of the Aircraft pilot in command and other crew members’ recommendations;

b) place hand baggage and personal belongings into the designated place only;

c) keep safety seatbelts fastened when “Fasten Your Seatbelts” panel is on (however, it is recommended to keep seatbelts fastened at all times during the flight);

d) after boarding the plane to switch on airplane mode on all personal portable electronic devices with transmitting function;

e) put inside of carry-on baggage for the time of taxing, take off, descending and landing the electronic devices the size of which is not allowed fast and safely place them in the pocket of front seat;

f) observe the generally accepted rules of conduct in a public place. Passengers are prohibited while on board the aircraft of the airline:

a) cause situations threatening flight safety or life, health, honor and dignity of other passengers and crew, use any verbal insult or, all the more so, physical violence towards them;

b) take alcoholic drinks except for those offered on board by the Company;

c) smoke (including Electronic cigarettes) and use nicotine-containing products at any time during the flight;

d) use safety equipment without special instructions of the crew;

e) use electronic devices during the entire flight with transmitting function not equipped with airplane mode;

f) use during the time of taxing, take off, descending and landing the electronic devices the size of which is not allowed fast and safely place them in the pocket of front seat;

g) at any time during the flight use transmitting sets, remotely-operated games, wireless network devices;

h) cause discomfort to other passengers and interfere with the crew’s work;

i) damage the Company’s property and/or take out it from the cabin;

j) stand up and move around the cabin during taxi, ascent or descent when the “Fasten Your Seatbelts” panel is on. In the event of violation of these Rules the passenger is liable:

a) on domestic flights in accordance with the applicable legislation of the Russian Federation;

b) on international flights in accordance with the requirements of the international air legislation (i.e., the International Convention On Crimes and Some Other Activities Performed on Board signed in Tokyo in 1963 and ratified in 166 countries including Russia, hereinafter referred to as the “Tokyo Convention”) and the applicable legislation of the country of departure regardless of the country of registration or operation of the respective aircraft;

c) if a delinquent who committed a crime outside Russia that affected citizens or property of the Russian Federation did not undergo punishment abroad, he/she shall be subject to such punishment upon his/her return to Russia in accordance with Article 12 of the Criminal Code of the Russian Federation.

3.7. Stop-over

3.7.1. Passenger may make one or more stop-overs in any intermediate airport enroute. Passenger shall advise the Carrier or its Agent of its intention to make a stop-over at drawing up Passenger Ticket and Baggage Ticket. The stop-over shall also be mentioned in the indicated carriage document. When passenger carriage document is drawn up at special tariff, stop-over is made with account for restrictions or ban on stop-overs under the rules of respective tariff application.

3.7.2. Passenger stop-overs along a service route are permitted within the validity period of Passenger Ticket, provided they are agreed in advance with the Carrier or its Agent, indicated in Passenger Ticket and Baggage Ticket, taken into account at the calculation of the cost of carriage, and for international carriage are also permitted by aeronautical (government) authorities of the country of intended stop-overs.

3.7.3. If at drawing up Passenger Ticket passenger failed to declare stop-over at an intermediate airport but chose to make such stop-over and stated so at that airport, such passenger may only proceed with the flight having introduced required amendments in Ticket data (exchange of Ticket) under these Carrier rules and applicable Carrier tariff rules; also passenger shall, before the resumption of the flight, in-demnify the Carrier for all and any actual losses of the Carrier (including but not limited to, compensations the Carrier has paid or will have to pay to third parties in connection with such delay of flight) in-curred as a result of delay of aircraft departure (flight performance) related to withdrawal of his baggage from the aircraft if processed to the point originally indicated in the carriage document. The exception is passenger stop-over caused by his/her illness or illness of his family member or close relative accompanying him on this aircraft, or other force-majeure events occurring at the point of stop-over. The fact of passenger illness or illness of his family member or close relative preventing him/her from proceeding with the flight service shall be confirmed by respective medical documents according to “Rules of the voluntary return/ exchange of transport documentation on the basis of medical documents”.

3.7.4. If passenger failed to proceed with flight service from the intermediate airport for reasons depending on the Carrier the Carrier shall dispatch such passenger to the point of destination with an aircraft performing next scheduled flight. Such carriage shall be performed at no extra charge or duty to that passenger.

3.8. Passengers carriage on preferential terms

3.8.1. Certain passenger categories are entitled to travel by air with discount under the laws of the Russian Federation and the Rules of Air Carriage provided by the Carrier.

3.8.2. Execution of carriage document for passengers enjoying government benefits is made individually at presentation of documents confirming the right to discount carriage by air under the laws of the Russian Federation and by written permission of the Carrier.

3.9. Children’s carriage

3.9.1. An adult passenger or passenger on board who is according to civil Legislation of Russian Federation has obtained the ability in full before he/she reaches 18 years old may carry one infant less than two years of age free of charge on domestic service or on international service with discount of ninety percent of normal or special tariff in the lack of specific conditions of special tariff application, without provision of an individual seat with obligatory drawing up of ticket. If an infant under two is provided with an individual seat at the request of the accompanying passenger such infant is carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application. Other infants under two accompanying the passenger and children between two and twelve are carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application, with provision of individual seats.

3.9.2. In drawing up Passenger Ticket and in the process of child check in a document shall be produced to the Carrier confirming the age of the child. The age of the child is counted at the date of carriage commencement from the initial point of departure indicated in the carriage document. The Carrier or its Agent shall indicate the date of birth in the child’s Passenger Ticket.

3.9.3. The child’s Ticket at the alteration of route and/or date of flight departure following commencement of carriage is reissued at the tariff of air carriage with discount corresponding to the age of the child at the date of commencement of carriage from the initial point of departure indicated in new carriage document.

3.9.4. Departure of a minor beyond the boundaries of the Russian Federation is regulated by the laws of the Russian Federation.

3.9.5. Airlines will take all possible measures to accommodate on board of aircraft full-aged passenger or passenger who according to Civil Code of RF obtained legal competency in full before 18 years old and travelling with him child (children) at the age up to 12 years.

3.9.6. Children in the age of two to twelve years old are carried only accompanied by an adult passenger or a passenger, who is in accordance with the civil legislation of the Russian Federation, has acquired full legal capacity until the age of eighteen years.

3.10. Carriage of sick passengers and passengers with disability

3.10.1. Passenger shall determine his capability to use air transport based on his/her health condition. Carrier is not liable in front of passengers including sick passengers and passengers with disability for possible deterioration of passenger health and/or other consequences onset in the course of flight except the cases when such consequences and/or health deterioration were caused by acts (negligence) of Carrier.

3.10.2. A citizen of the Russian Federation recognized as legally incapable by court may at a request of parents, step-parents or custodians leave the territory of the Russian Federation accompanied by an adult person capable to ensure the safety of the legally incapable citizen of the Russian Federation and the safety of surrounding people. The accompanied person should be at least 18 years old or passenger who according to Russian Federation Legislation obtained legal capacity in full before 18 years old (which should be confirmed by presenting of corresponding document which was given by competent government agency — Certificate of Marriage Registration or decision of court).

3.10.3. Carriage of seriously ill passenger, passenger on stretchers and passengers with hearing and vision disabilities at the same time is performed with accompanied person who will take care during the flight.

3.10.4. Patients on stretchers are carried with the provision of specially equipped seat on board the aircraft at triple tariff Y and accompanied only. Patients on stretcher are carried in economy class cabin only.

3.10.5. In connection with the need to install special equipment on the aircraft, the transportation of patients on a stretcher shall be approved by the Carrier in accordance with requirements of paragraph 2.7.2

3.10.6. For carriage passengers with disability and other persons with limited mobility, wheelchair, crutches and other mobility aids are carried free of charge and not included in free baggage allowance.

3.10.7. When for passengers with impaired vision accompanied by guide dog reservation of a seat is made, Carrier has to be informed about carriage of such passenger in order to assist at check in at the airport of departure and his/her delivery to aircraft at the airport of departure and from the aircraft at airport of arrival.

3.10.8. In case of transportation of visually impaired passenger accompanied by guide dog, the dog shall be carried free of charge in the passenger aircraft cabin, in excess of free cabin baggage allowance. The dog shall have the muzzle and the lead on and shall be attached to the chair at the feet of the passenger it accompanies.

3.11. Pregnant women carriage

3.11.1. Pregnant women are only admitted for carriage subject to production to the Carrier of a medical certificate issued by a medical institution that they have no contradictions against air travel at the date of flight indicated in the Ticket.

3.11.2. Carriage of pregnant women is performed subject to the Carrier bearing no liability to the Passenger for unfavorable consequences that may ensue for the Passenger and the fetus in the process and as a result of carriage by air, except for cases when such consequences and / or deterioration of health were caused by the Carrier’s actions (inaction).

3.12. Deported passengers carriage and passengers administratively expelled from the Russian Federation

3.12.1. Carriage of deported passengers and passengers banished from a foreign state and the Russian Federation is performed under the laws of the Russian Federation and international civil aviation law.

3.13. Diplomatic couriers carriage

3.13.1. The transportation of diplomatic couriers is carried out in accordance with the requirements of state authorities.

3.13.2. The diplomatic courier must have and produce at the Carrier’s request documents confirming his/her special authority as a person accompanying special baggage (mail).

3.14. Officials carriage

3.14.1. List of citizens served in the VIP Lounge is approved by the Federal Aviation Administration by agreement with executive authorities of RF subjects, and in VIP Lounges of Moscow, Moscow Region, Saint-Petersburg and Sochi by the Administration of RF President by agreement with the Federal Security Service of the Russian Federation.

3.14.2. Officials are served at the airport of departure, arrival, transit or transfer in special premises of the airport — VIP lounges (if any). Requirements in the check in officials are no different from generally accepted ones.

3.14.3. Officials are served in VIP lounges on the basis of applications. Applications are filed by representatives of state, public, political, confessional or business organizations. Passengers are charged for services provided in VIP lounge.

3.14.4. Officials shall arrive at the airport of departure not later than the time of closing of check in.

3.14.5. VIP passengers and their cabin baggage and checked baggage are delivered to the aircraft in last turn separately from other passengers.

3.14.6. VIP passengers and their baggage are removed from the aircraft at the airport of departure in last turn priority.

3.15. Employees of the State Courier Service carriage under the Government of the Russian Federation in the performance of official duties

3.15.1. Officers of State Courier Service to the Government of the Russian Federation are issued Passenger Tickets out of line.

3.15.2. Check in of passenger Tickets for officers of that department and processing of dispatches (correspondence) carried by them are performed before the beginning of passenger check in, and during check in — out of line. Pre-flight check of State Courier Service officers, their cabin baggage and baggage (except pouches) is performed on general terms out of line.

3.15.3. State Courier Service officers on duty are allowed to carry weapons while on board of the aircraft. Airport aviation security service shall inform the aircraft Pilot in command via the senior flight attendant about location of seats occupied by armed State Courier Service officers on board of the aircraft.

3.15.4. Personnel of Airport Security shall instruct State Courier Service officers that in case of any incidents on board of the aircraft they should not interfere unless requested by Pilot in command.

3.15.5. Carriage of dispatches (correspondence) by State Courier Service to the Government of the Russian Federation is performed on passenger seats (not more than 80kg of weight per seat) next to the accompanying officer or at a place convenient to observe and is paid for in accordance with accepted procedure.

3.15.6. Officers of State Courier Service to the Government of the Russian Federation carrying dispatches (correspondence) board the aircraft before the beginning of general passenger embarkation.

3.15.7. Officers of State Courier Service to the Government of the Russian Federation may stay on board of aircraft during parking, and in intermediate points of landing — near the aircraft for exchange of dispatches (correspondence).

3.15.8. Rules of carriage of officers (employees) of other federal executive authorities, dispatches (correspondence) of these authorities may be set by other regulatory acts approved by the federal civil aviation administration jointly (by agreement) with interested federal executive authorities.

3.16. Transit and transfer passengers carriage

3.16.1. The Carrier or its Agent while issuing Passenger Ticket to a transit or transfer passenger for the service route shall: Ensure reservation and confirmation of reservation of carriage for transfer passenger in all itinerary segments to allow the passenger to arrive at the transfer airport in time for administrative formalities prior to flight departure; Advise the passenger of procedures he/she shall perform at the transit or transfer airport in order to proceed further to the point of destination; Advise the passenger of requirements of state authorities at transit/transfer points in international carriage including:

a) the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure on the territory of the Russian Federation to the airport (point) destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;

b) the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure outside the territory of customs territory of the Customs union to the airport (point) destination on the territory of Russian Federation union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;

c) the conditions, restrictions and responsibilities that arise after check in as transfer passenger and his/her transfer baggage (including the provisions of article 4.3.5.);

d) that the application of the simplified procedure under which a transfer baggage can be checked to final destination, the passenger does not exempt the transfer passenger from compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.

e) Liability for breach of customs legislation Customs union and the Russian Federation legislation on customs.

3.16.2. The fact of concluding the contract of carriage confirms the acceptance of transfer passengers that transfer passengers informed by Carrier about conditions, requirements and responsibilities set forth in articles 3.16.1, 4.3.5.)

3.17. Business class passengers carriage

3.17.1. Business class passengers at airport could be offered the special service including check in at a separate desk, access to business lounge and delivery on board of aircraft separately from economic class passengers if it is covered by terms of applicable fare under which the ticket was issued.

3.17.2. On board of aircraft business class passengers are provided with seats in business class cabin and special service.

3.17.3. On arrival business class passengers are first to leave the aircraft separately from economy class passengers but not before VIP passengers.

3.18. Carriage of passengers with an extra seat

3.18.1. Passenger may book one extra seat for travelling with the higher comfort. Payment for extra seat is charged to an affordable rate of the corresponding class of service.

3.18.2. A single ticket is issued for a Passenger and extra seat reserved for travelling with the higher comfort.

3.18.3. Free baggage including cabin baggage allowance is applied to an extra seat for a passenger with extra comfort according to applicable fare. Total free baggage allowance is indicated on the Ticket (in double value in accordance with applied fare).

3.19. Carriage of passengers traveling on service tickets

3.19.1. A passenger being an airline employee or Carrier own employee may be carried with Staff Ticket by Carrier flights with consent of the Carrier. Depending on the importance of the carriage and employee position a Staff Ticket may be provided with confirmed or unconfirmed reservation.

3.19.2. Passengers proceeding with Staff Tickets with confirmed reservation are served in the same way as Passengers who paid the cost of Ticket in compliance with applicable standard check in procedures. The following conditions shall be observed in serving passengers without confirmed reservation:

a) passenger may be admitted for carriage subject to the availability of an empty seat following admittance of passengers who paid the cost of carriage and/or other passengers entitles to seat reservation;

b) in case of transit carriage passenger shall be advised that his/her carriage may be suspended at any transit airport for lack of empty seats on further route segments, and the Carrier shall not be liable for that;

c) in case of transfer carriage passenger and his/her baggage may be checked to the first transfer airport only;

d) for the purpose of quick identification of baggage if carriage is performed within one segment the baggage of such passengers shall be loaded on the aircraft in last turn in order to permit easy access to it to quickly unload in case of necessity.

3.19.3. At the transfer airport, a passenger with Staff Ticket without confirmed reservation is served as in the airport of departure.

3.19.4. In case of disruption of flight, schedule passengers with Staff Tickets with confirmed reservation are served like passengers who paid for their Tickets. Passengers with Staff Tickets without confirmed reservation admitted for carriage, in case of disruption of flight schedule are served like any other passengers.


4.1. General requirements

4.1.1. Personal belongings are accepted for carriage as checked-in baggage or cabin baggage. Checked-in baggage is carried in baggage and cargo compartments of the aircraft. Cabin baggage is carried by passenger on board the aircraft.

4.1.2. Passenger’s checked baggage shall be carried by the same aircraft as the passenger proceeds on. If such carriage is impossible, the Carrier shall carry such baggage by an aircraft that performs next flight to the passenger point of destination.

4.1.3. The Carrier may deny carriage of baggage and/ or cabin baggage of passenger if the weight, number of pieces, contents, overall dimensions or its package does not meet the requirements of these Rules.

4.1.4. Baggage of a passenger that failed to show up for embarkation after check in (including the baggage of no-show transit passengers and their cabin baggage) are to be offloaded from the aircraft.

4.1.5. At check in and / or accepting the baggage, the passenger must present for weighing all baggage intended for carriage as checked baggage.

4.2. Free baggage allowance

4.2.1. In case of concluding an air carriage agreement for a passenger providing for a free baggage allowance, a passenger has the right to carry his or her baggage within the limits established by the Carrier without additional charge. The free baggage allowance is established depending on the type of tariff, class of service, it is indicated in the ticket (itinerary receipt of the electronic ticket) and cannot be less than ten kilograms per passenger of an aircraft.

4.2.2. When flying on codeshare flights with other carriers the baggage allowance of carrier who operates the flight apply. In case if carriage performed on flights of two or more carriers, including codeshare flights with other carriers, the rules of most significant carrier apply.

4.2.3. When passenger is involuntary downgraded a free baggage allowance of such passenger will stay unchanged according to the allowance indicated for class of service paid.

4.2.4. The Carrier on passenger’s request who travelling with common aim of travel in the same airport (point) of destination or airport (point) of stop over on the same flight (family members, persons who are travelling together or travelling to business trip) and have concluded agreement for the carriage of passengers by air, which provide the free baggage allowance, is obliged to combine the amount of the free baggage allowance by weight provided by the agreement of carriage for each of the passengers. The weight of one piece of checked baggage must not exceed thirty kilograms and is accepted for carriage without charging an additional fee. If the weight of one piece of combined baggage exceeds thirty kilograms, payment of such baggage is performed in accordance with paragraph 4.5.9 of these Rules. Baggage has to be checked in for each passenger individually.

4.3. Checked baggage

4.3.1. Passenger baggage is accepted for carriage at check in at the airport of departure or in another check in point. The Carrier or Handling Company shall issue to passenger with part (tear-off part) of numbered baggage tag for each piece of checked in baggage, another part have to be attached to each piece of baggage accepted by Carrier for carriage in baggage and cargo compartment under Carrier liability. Baggage tag is intended for baggage identification. To identify special conditions of carriage checked baggage is additionally attached a special unnumbered baggage tag.

4.3.2. The weight of a single piece of baggage shall not exceed 50 kg, excluding the wheelchairs and other assistive devices used by passengers with disabilities. When international carriage is taking place other maximum weight limitations, number of checked in pieces can be established according to applicable norms and state requirements of airports (point) of departure, airport (point) of transfer, and/or airport (point) of destination.

4.3.3. In connection of up to 24 hours transfer baggage is processed to the final destination or transfer point depending on the capacity of the airport of departure/transfer and the requirements of state authorities at the transfer point. If passenger flight connection exceeds 24 hours his baggage is processed to the point of transfer only.

4.3.4. Baggage of transfer passenger which has to be controlled by customs is accepted for carriage according to customs legislation of RF and/or customs legislation of the country to the territory, from the territory or through the territory of which carriage is performed.

4.3.5. When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation a simplified procedure of customs operations may be applied in according to Russian legislation, under which customs control of transfer baggage is performed without presenting it to customs authority by transfer passenger himself.

4.3.6. Check in of transfer baggage at the airport of departure to final destination is performed by declaring of transfer passengers to carrier, and (or) operator authorized by the airport of departure:

a) the absence in his transfer baggage of goods subject to customs declaration in writing;

b) that there is no need to present a transfer baggage at the airport of transfer for customs declaration in writing.

4.3.7. When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation the baggage can be checked in to the final destination only under condition that it does not include goods subject to customs declaration in writing.

4.3.8. When check in transfer baggage to the final destination airport (point) the basis for presenting the transfer baggage of transfer passengers by Carrier to customs authority for customs control at the airport (point) transfer is the presence on the transfer baggage the baggage tag with number, confirming the fact of check in of transfer baggage in the Russian Federation to airport (point) of destination.

4.3.9. Availability on the transfer baggage of baggage tag with number indicates declaration by transfer passengers to the customs authority that in the transfer baggage there are no goods subject to customs declaration in writing.

4.3.10. The use of a simplified procedure in which a transfer baggage can be checked to the final airport (point), does not exempt the transfer of passenger compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.

4.3.11. Presenting of transfer baggage, checked in in accordance with Russian Federation legislation, by Carrier to the customs authority for customs control at the airport (point) transfer is not exempt a passenger from liability for breach of customs legislation Customs Union and the Russian Federation legislation on customs.

4.3.12. The Carrier or Handling Company have to make a note on paper Ticket about the quantity and weight of checked baggage which is treated as baggage ticket issued to the passenger. In case of electronic Ticket entries of baggage, weight and quantity are made electronically.

4.3.13. The Carrier or Handling Company having accepted baggage for carriage is liable for safekeeping the checked in baggage and its package.

4.3.14. From the time, baggage is checked in for carriage and until the time when it’s claimed by passenger, passenger is prohibited to access the baggage except for its identification or additional check by competent services.

4.3.15. The Carrier may verify the weight of baggage carried by passenger at the airport of landing and/or airport of destination. If it established that the passenger is carrying baggage above the set free baggage allowance or above the quantity indicated in the baggage ticket without paying due charge for such carriage the Carrier may demand payment for respective part of the baggage.

4.4. Cabin baggage and passenger belongings

4.4.1. The passenger has the right to carry free of charge cabin baggage within the limits set by the Carrier and allows him to place cabin baggage in the passenger cabin of the aircraft.

4.4.2. For the purpose of aviation security, protection of life and health of aircraft passengers and crew, cabin baggage may not contain items or substances forbidden for carriage by air transport according to aviation security regulations. Personal belongings of the passenger, exceeding the cabin baggage allowance established by article 4.4.3, can be accepted by the carrier as checked baggage in accordance with the conditions of the concluded air carriage agreement for the passenger.

4.4.3. Cabin baggage may be carried as carry-on baggage on Carrier flights:

a) for economy class passengers — personal belongings of passenger not prohibited for carriage in aircraft cabin with up to 10 kg in total, and in total dimensions by quantity no more than 55×40×23 cm.

b) for business class passengers — personal belongings of passenger not prohibited for carriage in aircraft cabin with up to 15 kg in total, and dimensions no more than 55×40×23 cm each.

4.4.4. Cabin baggage during transportation shall be stored under passenger seat or be placed over the passenger seat in a closing baggage compartment.

4.4.5. In addition to cabin baggage, the passenger has the right to carry the following personal belongings in the cabin of the aircraft without charging an additional fee, if they with passenger seat and are not inserted into the cabin baggage:

a) a backpack, the weight of which should not exceed 5 kg and the dimensions of which should not exceed in the sum of three measurements of 75 cm, or a ladies' purse, or a briefcase with nested in a backpack, or a bag, or a briefcase belongings;

b) flower bouquet;

c) overclothe;

d) infant food for use in flight;

e) suit in garment bag;

f) a device for carrying a child (a baby bassinet, restraining systems (devices) for children under two years old, a baby stroller and other devices) for the carriage of a child whose dimensions do not exceed 55×40×23 cm and allow them to be safely placed in the cabin of the aircraft in overhead compartment or under the seat in front of a standing passenger seat;

g) medicinal products, special dietary needs in the amount necessary for the flight;

h) crutches, walking-sticks, walkers, rollators, a folding wheelchair used by the passenger and having dimensions that allow to safely place them in the cabin in overhead compartment or under the seat in front of standing passenger seat for passengers with reduced mobility.

i) goods purchased at duty-free shops at the airport, packed in a sealed plastic bag, the weight of which shall not exceed 3 kg and the dimensions of which in the sum of three dimensions shall not exceed 75 cm.

4.4.6. At check in and / or at boarding gate, by Carrier request, must be presented for weighing the cabin baggage, as well as the belongings specified in paragraph 4.4.5 of these Rules.

4.4.7. Baby strollers, baby carrying devices (baby bassinets, restraint systems (devices) for transporting the child and crutches, walking sticks, walkers, rollators, wheelchairs, having dimensions that do not allow them to be safely placed in the cabin of the aircraft in overhead compartment or under the seat in front of a standing passenger seat when transporting a passenger with limited mobility have to be weighed during check in, baggage tags are issued, they are carried in excess of the free cabin and baggage allowance.

4.4.8. Passenger shall take care of safekeeping of cabin baggage and items listed in paragraph 4.4.5 of these Rules carried on board of the aircraft. Passenger while disembark the aircraft should remove all cabin baggage and items listed in paragraph 4.4.5 of these Rules from board of aircraft.

4.5. Excess, heavy and oversize baggage

4.5.1. Passenger shall inform the Carrier or its Agent in advance about the proposed weight, dimensions and number of baggage items in excess of the allowance with compulsory reservation of such baggage.

4.5.2. Passenger shall pay for carriage of excess baggage at the rate set by the Carrier applicable at the time of payment.

4.5.3. If passenger presents for carriage more baggage that was preliminarily agreed with the Carrier and paid for, such amount of baggage can only be accepted for carriage subject to carriage capacity available on board of the aircraft and payment made by the passenger.

4.5.4. The Carrier may limit carriage or deny carriage of passenger baggage with number of pieces, weight or dimension exceeding the free baggage allowance set by the Carrier if such carriage was not agreed with the Carrier in advance.

4.5.5. If at the point of departure Passenger produced for carriage baggage with a weight and/or size, and/or in number of pieces less that reserved and paid for in advance, the difference cost between the declared and actual weights of excess baggage is subject to refund to passenger under these Rules.

4.5.6. Passenger traveling within itinerary may reduce or with Carrier consent increase the weight and number of pieces of carried baggage.

4.5.7. If passenger during the journey increases the weight and/or number of carried baggage items he/she shall pay the carriage cost of baggage the weight and size of which exceed the free baggage allowance of the earlier paid freight. If passenger enroute reduces the weight of carried baggage, the Carrier shall not recalculate the previous freight.

4.5.8. During reservation of seat in aircraft or buying a Ticket passenger shall advise the Carrier or its Agent about carriage of oversize baggage.

4.5.9. Transportation of oversized baggage, heavy baggage, service dogs, pets/birds is paid based on their actual weight, dimensions and number of pieces on the specified Carrier baggage rates independently of other belongings passenger carried as baggage, except guide dogs, following with a passenger visually impaired, and as wheelchairs, crutches, walking sticks, walkers, rollators, used by a passenger with disabilities and other persons with disabilities, as well as strollers for transporting containers (cages) with animals/birds and baby strollers used by a passenger with a child, having dimensions that do not allow to place it safely in the aircraft cabin on the overhead compartment above the passenger seat or under the seat of the front passenger seat and transported without additional charge.

4.5.10. Oversize baggage is accepted for carriage provided the dimensions of loading hatches and baggage and cargo compartments of the aircraft permit its loading/unloading on/from the aircraft and placement on board. Such baggage shall have handles for carriage and fastenings in moving to/from aircraft and on board and means for its fastening.

4.5.11. If excess and/or oversize baggage has to be carried by aircraft of several carriers the Carrier drawing up carriage documents for that baggage shall get the consent of those carriers for such carriage.

4.6. Documents for excess baggage payment

4.6.1. Excess baggage ticket or electronic miscellaneous charge order confirms payment for excess baggage carriage by passenger.

4.6.2. Excess baggage ticket shall contain flight (from one to four) and passenger coupons executed by approved form.

4.7. Baggage carriage with an extra seat in the aircraft cabin

4.7.1. Passenger baggage requiring special care (movie–, photo-, tele–, video- or radio equipment, electronic or optical instruments, appliances, office automation equipment, music instruments, fragile items) may be carried in aircraft cabin with allocation on extra seat.

4.7.2. Carriage of baggage in aircraft cabin is processed and performed with advance approval by the Carrier. Passenger shall advise the Carrier or its Agent of baggage carriage in aircraft cabin with allocation on extra seat (s) while making reservation or acquiring ticket and pay for a separate extra seat for such baggage.

4.7.3. A single ticket is issued for a passenger and extra seat for baggage carriage in the aircraft cabin. Extra seat is paid at an affordable rate of economy class.

4.7.4. In case of carriage baggage on the extra seat free baggage allowance including cabin baggage allowance does not apply for the extra seat.

4.7.5. The weight of baggage carried in aircraft cabin may not exceed the average weight of a passenger (no more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.

4.7.6. Package of baggage carried in aircraft cabin shall have devices for fastening to a passenger seat.

4.7.7. Delivery of baggage carried in aircraft cabin on board of aircraft, lifting and positioning in aircraft cabin, removal from aircraft and transportation from the aircraft are performed by passenger.

4.8. Diplomatic baggage (mail)

4.8.1. Diplomatic baggage (mail) accompanied by diplomatic courier is allowed for carriage in aircraft cabin. It is checked in as unchecked baggage (cabin baggage), separately from the courier’s personal baggage and may be placed on a separate passenger seat.

4.8.2. The weight of diplomatic baggage (mail) carried in aircraft cabin may not exceed the average weight of a passenger (not more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.

4.8.3. Carriage of diplomatic baggage (mail) is charged at Carrier rates published in the reservation system.

4.8.4. Carriage of diplomatic baggage (mail) in the custody of the Carrier is performed subject to Carrier rules.

4.9. Requirements for baggage and cabin baggage contents

4.9.1. For the flight safety purpose the following items are not accepted for carriage as checked, carry-on and on one’s person baggage:

a) items and substances prohibited for carriage by laws of the Russian Federation and Government regulations, rules and instructions of state bodies of the Russian Federation, international documents in the area of civil aviation, international treaties of the Russian Federation and doc-uments of public authorities of any country to, from or through the territory of which carriage is performed;

b) explosives, firing agents and items stuffed with them;

c) compressed and liquefied gases;

d) flammable liquids;

e) flammable solids;

f) oxidizing substances and organic peroxides;

g) toxic substances;

h) radioactive materials;

i) caustic and corrosive substances;

j) poisonous substances;

k) fire-arms, cold and gas arms, except cases and in the manner established by the legislation of the Russian Federation;

l) other materials and substances which may be used as a weapon of assault on passengers, crew, or creating threat to aircraft flight.

4.9.2. Full list of dangerous goods prohibited for carriage on board the aircraft contain in Technical Instructions for safe transport of dangerous goods by Air (DOC 9284 ICAO).

4.9.3. Items and substances which may be carried in limited quantities:

a) cylinders with gas Div. 2.2. worn for the operation of mechanical limbs;

b) non-radioactive medicinal or toilet articles (including aerosols) — the total net quantity of each single article must not exceed 0.5 kg or 0.5 L, total net quantity per 1 passenger must not exceed 2 kg or 2 L;

c) hair curlers containing hydrocarbon gas — up to one (1) per passenger.

4.9.4. Items and substances which may be carried in limited quantities in checked baggage only:

a) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bayonets, daggers, knives: sheath-knives, jettison-blade knives, lock-knives, mockups of any weapons;

b) domestic knives (scissors) with length of blade over 60 mm;

c) alcoholic beverages, when in retail packaging, containing more than 24% but not more than 70% alcohol by volume, in receptacles not exceeding 5L, with a total net quantity per person of 5 L;

d) liquids and alcoholic beverages containing not more than 24% alcohol by volume;

e) aerosols for sporting or home use — in containers of not more than 0.5 kg or 500 ml — not more than 2 kg or 2 L per passenger. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents;

f) internal combustion or fuel cell engines — must meet A70 of ICAO Technical Instructions

g) medical thermometer, containing mercury, in a protective case — one per passenger.

4.9.5. Items and substances which may be carried in limited quantities in cabin baggage or personal belongings:

a) medical thermometer without mercury;

b) mercury barometer, packed in pressurized container with consignor seal (transported by a representative of the weather bureau);

c) cigarette lighter — (permitted on one’s person only), one per passenger;

d) dry ice for perishable foodstuffs cooling — not more than 2,5 kg per passenger;

e) 3% hydrogen peroxide — not more than 100 ml per passenger;

f) fuel cells powering portable electronic devices (e.g. cameras, cellular phones, laptop computers and camcorders) — in accordance with ICAO Technical Instructions requirements;

g) liquids, gels and sprays referred to non-hazardous in containers of not more than 100 ml capacity (or equivalent capacity in other volume units), packed in tightly closed transparent plastic bag not more than 1 L capacity — one bag per passenger.

Note: Liquids in containers larger than 100 ml are not accepted for carriage even if the container is only partially filled. If the container is only partially filled. Exceptions for transportation are medications, baby food and special dietary needs.

h) liquids purchased in duty-free stores at the airport or on board the aircraft must be packaged in a securely sealed (sealed) plastic bag ensuring identification and access to the contents of the bag during the flight, which has an authentic confirmation that this purchase was made at the airport duty-free stores or on board the aircraft on the day (days) of the trip.

4.9.6. The administration or aviation security service of the airport, airlines may decide to introduce additional measures of aviation security on flights with increased danger, as a result of which certain devices, including, but not limited to, the following items are prohibited for carriage in the aircraft cabin:

a) corkscrews;

b) hypodermic needle (if there is no medical justification provided);

c) knitting-pins;

d) scissors with length of blade less than 60 mm;

e) folding (without clamp) travel penknives with length of blade less than 60 mm;

f) mercury barometers;

g) workmen’s tools* — tools capable of being used either to cause serious injury or to threaten the safety of aircraft (crowbars, drills and drill bits, including cordless portable power drills, tools with a blade or a shaft of more than 6 cm capable of use as a weapon, such as screwdrivers and chisels, saws, including cordless portable power saws, blowtorches, bolt guns and nail guns).

* In accordance with the ICAO Aviation Security Manual.

4.9.7. Items and substances that may be carried with the approval of the Operator:

a) small oxygen or air, gaseous, cylinders require for medical use. The cylinders must not exceed 5 kg gross weight;

b) heat producing articles (e.g. equipment powered by battery, such as underwater torches (diving lamps) high intensity and soldering irons, which in case of accidental activating generate a lot of heat and may cause a fire) can be transported in checked and in carry-on baggage. Heat producing component or energy source must be removed to avoid unintentional functioning during transportation;

c) avalanche rescue backpack, containing a cylinder of compressed gas in Div. 2.2. ICAO Technical Instructions — not more than one (1) per person. May also be equipped with a pyrotechnic trigger mechanism containing less than 200 mg net of Div. 1.4S;

d) not more than four small cylinders with carbon dioxide or other gas Div. 2.2. ICAO Technical Instructions (the volume of each cylinder cannot exceed 50 ml) inserted into self-inflating life jacket and not more than two spare cylinders for it;

e) only in checked baggage — security-type equipment such as attaché cases, cash boxes and bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material, while performing ICAO Technical Instructions;

f) battery-powered wheelchairs or other similar mobility devices with non-spillable batteries, carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair or mobility device. In cases where the mobility device is specifically design to allow its battery (ies) to be removed by user (e.g. collapsible), battery must be transported in strong and rigid packaging and battery must be protected from short circuit;

g) battery-powered wheelchairs or other similar mobility devices with spillable batteries, carried as checked baggage, if battery shut off, battery terminals protected from short circuit and battery securely fastened to wheelchair of mobility device. If battery removed from wheelchair, it must be protected from short circuits and transport in strong and rigid leak-tight packaging, which avoid spillage and surrounded by compatible absorbent material sufficient to absorb their total liquid contents. It is recommended to install vent plugs to this battery type to avoid spillage;

h) battery-powered wheelchair or other similar mobility device with lithium ion batteries carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair. In cases where the mobility device is specifically design to allow its battery (ies) to be removed by user (e.g. collapsible), battery remove and transport in passengers cabin, if battery terminals protected from short circuit and battery protected from damage and battery energy capacity not exceed 300 Watt-hours. It is allowed to carry in passengers cabin only one spare battery with energy capacity not more than 300 Watt-hours or two spare batteries each not exceeding 160 Watt-hours.

4.9.8. Carriage of lithium ion, lithium metal batteries and devices containing such batteries. Portable electronic devices containing lithium metal or lithium ion cells or batteries (watches, calculating machines, cameras, cellular phones, lap-top computers, camcorders, etc), when carried by passengers or crew for personal use must be carried as carry-on baggage. If such devices carried as checked baggage, device must be protected from inadvertent activation. Portable medical electronic devices (Automated External Defibrillators (AED), Nebulizer, Continuous Positive Airway Pressure (CPAP), etc.) containing lithium metal or lithium ion cells or batteries must be carried as carry-on baggage. Spare batteries must individually protected to prevent short circuits (for example, by placing in package and insulating of battery terminals (e.g. by taping over exposed terminals) or placing of each battery in separate plastic bag or protective pouch), and carried as carry-on baggage. Also, each installed of spare battery must comply with the following restrictions:

a) for a lithium metal battery, the aggregate lithium content is not more than 2 g;

b) for lithium ion batteries, the Watt-hour rating is not more than 100Wh. Lithium ion batteries with a watt-hour exceeding 100Wh but not exceeding 160 Wh, or with a lithium metal content of more than 2g but not more than 8 g (for medical devices PMED) may be carried as spare batteries in carry-on baggage or as part of lithium ion battery powered equipment in carry-on baggage. Maximum two spare batteries may be carried in carry-on baggage only. These batteries must be individually protected to prevent short circuits.

4.9.9. It’s not recommended to passengers to put into their checked baggage fragile and perishable items, banknotes, jewelry, precious metals, computers, debentures, valuable securities and other, business documents, passports, IDs, keys or similar items.

4.9.10. Passenger is responsible for carriage in baggage items prohibited for carriage or handed over for transportation according to the requirements and conditions of carriage set out in this rules.

4.10. Carriage of weapon, ammunition and special devices

4.10.1. Carriage by air of weapon, ammunition and special devices (hereinafter, weapon) is performed under the laws of the Russian Federation and by laws of federal executive authorities, laws of other states and international treaties of the Russian Federation.

4.10.2. Weapons of passengers transferring from foreign countries through one airport in the Russian Federation to another are processed to the airport of initial arrival on the territory of the Russian Federation.

4.10.3. Weapons of transfer passengers traveling from one airport of the Russian Federation through another to a foreign country, including the countries of the Eurasian Economic Union, are processed to the airport of transfer on the territory of the Russian Federation.

4.10.4. During the flight passenger is prohibited to have in the aircraft cabin the following items:

a) fire, gas, pneumatic, cold or mechanic arms of any type;

b) pistols, revolvers, rifles, carbines and other fire, gas, or pneumatic arms, electric strikes and their mockups;

c) any weapon mockups or models (including toys);

d) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bay-onets, daggers, dirks, stilettos, knives: sheath-knives, commando knives, switchblades, jettison-blade knives, lock-knives, and domestic knives of any purpose;

e) explosives, firing agents and items stuffed with them: gunpowder of any type in any package or quantity, live rounds (including smallbore); cartridges for gas pistols, capsules (caps); pyrotechnics: pistol-lights; landing flares, torch pots, blasting cartridges, blaster matches, Bengal lights, detonating cartridges, trotyl, dynamite, shimose, ammonal and other explosives, detonators, electric detonators, electric spark igniters, detonating cord.

4.10.5. Ammunition with explosive or incendiary bullets, cartridges for gas weapons, as well as devices filled with tear or irritating substances are prohibited for carriage.

4.10.6. Passenger with weapon having permit for their carriage are surrendered to the Carrier at the airport of departure for temporary storage during flight and are returned to the passenger on the completion of the flight at the airport of destination.

4.10.7. If aircraft itinerary crosses state border the matter of weapon carriage on board shall be settled in advance by the passenger with respective authorities of states concerned for compliance with laws and regulations applicable in those states. Passenger shall have permission to enter a state with weapon from competent authorities of such state.

4.10.8. On the territory of Russian Federation acceptance of weapon for carriage, execution of required documents, delivery on board at the airport of departure and issuance at the airport of destination are affected by an Aviation Security Officer (ASO).

4.10.9. Weapons are accepted for carriage if the passenger has a corresponding original permit for their storage and carrying or a copy certified in accordance with the procedure established by the legislation of the Russian Federation, and when imported into the territory of the Russian Federation and exported from the Russian Federation, an additional import/export permit. The transportation of weapons and ammunition belonging to visa-free transfer passengers who do not cross the border of the checkpoint across the state border of the Russian Federation is carried out without an import (export) permit. Weapons, ammunition and cartridges imported into the territory of the Russian Federation or exported from the Russian Federation are subject to mandatory customs inspection during customs clearance, with the exception of the member States of the Eurasian Economic Union

4.10.10. The acceptance of weapons from a passenger for temporary storage for the duration of the flight is formalized by an act signed by the passenger-the owner of the weapon and the employee of the ASS (Aviation Security Service).

4.10.11. ASO informs the carrying passenger about the procedure of weapon claim at the airport of destinations.

4.10.12. Officers of the Federal Safeguard Service of the Russian Federation, State Courier Service to the Government of the Russian Federation on duty having required individual travel orders are not required to surrender their weapons to Carrier for safe custody.

4.10.13. Weapons in an amount not exceeding 5 units, cartridges belonging to category 1.4S, in a quantity not exceeding 1000 pieces, weighing not more than 5 kg, packed in cases, holsters or special cases, as well as in special packaging of the weapon manufacturer are accepted for carriage as checked baggage from one passenger (for foreign citizens, the transportation of weapons imported into the territory of the Russian Federation for hunting and participation in sporting events to the venue of the relevant event is carried out in lockable cases). Cartridges weighing more than 5kg are allowed to be transported only as dangerous cargo.

4.10.14. The handover of a weapon to a passenger at the airport of destination is performed by an ASS employee, upon presentation by the passenger-owner of the weapon of a copy of the act, identification document, a document certifying the right to keep and bear arms, and, if necessary, relevant permission to bring the weapon into the Russian Federation or to take it out of the Russian Federation.

4.10.15. Carriage of weapons without a passenger is prohibited. An exception is the carriage of weapons not on the same flight as the passenger, for reasons beyond the control of the passenger and (or) the carrier. Weapons mistakenly sent without a passenger on a different flight to the destination airport (another airport), must be sent on the next flight to the airport of departure.

4.10.16. If the weight of weapon and ammunition, plus the weight of any other piece of baggage of passenger does not exceed the Carrier baggage allowance (in equivalent weight), thus weapons and ammunition are not counted as a separate piece of baggage and additional fee is not required.

4.11. Carriage of pets/birds

4.11.1. The following pets are accepted for transportation as baggage and cabin baggage — dogs, cats and birds. Any other animals are not accepted for transportation in baggage and cabin baggage and may be transported as cargo in accordance with these Rules.

4.11.2. Transportation of pets/birds by air is carried out both in the aircraft baggage compartment and in the passenger cabin upon condition of Carrier confirmation of such carriage in the reservation system, as well as with the permission of the countries of arrival or transit on international air carriage.

4.11.3. The Passenger is required to inform the Carrier or its Authorized Agent about the carriage of pets/birds when making the reservation of carriage or purchasing a passenger Ticket.

4.11.4. When transporting dogs, cats by air, it is required to use a container (wooden, plastic) or a cage with air access and a strong lock. The size of the container (cage) shall allow the animal to stand up to the full height and turn 360 degrees around its axis. The bottom of the container (cage) should be waterproof and covered by absorbent material, with a rim around the bottom to prevent spillage of the absorbent material. The container (cage) should be equipped with handles for lifting and carrying it. If the container (cage) has wheels, they should be removed or locked in the off position for the period of transportation. Conditions of animals transportation in the aircraft cabin under the seat are described in section 4.11.10, conditions of animals transportation on the passenger seat are described in section 4.11.11

4.11.5. In case of birds carriage it is required to use closed container (cage), which shall be covered with a dense lightproof cloth that prevents access of light. The container (cage) shall have a locking device to prevent the spontaneous opening of the container (cage) during the flight. The bottom of the container (cage) shall be waterproof and covered with absorbent material and there shall be a rim around the perimeter of the bottom to prevent spilling of absorbent material. The container (cage) shall be wide enough to allow the bird to turn without spreading the wings completely. In case of carriage birds in a soft travel bag, it is required to comply with conditions and construction requirements for soft travel bag, which are described in the paragraphs and For comfort and imitation of natural environment, it is recommended to have perches in the container (cage), on which the birds would be seated.

4.11.6. The container (cage) shall be designed in accordance with IATA Live Animals Regulations (LAR).

4.11.7. In case of carriage pets/birds, only rigid containers (cages) may be used as checked baggage, using soft travel bags as checked baggage is not allowed.

4.11.8. When transporting in the checked baggage (in the baggage compartment of the aircraft) not more than two adult animals may be placed in, one container (cage), if the weight of each does not exceed 14 kg and they get along together. Animals of bigger weight shall be transported in separate containers (cages). No more than three animals of the same breed not older than 6 months may be placed in one container (cage). In one container (cage) may be placed several birds if the size of the container (cage) will provide enough space for comfortable accommodation of each bird. Not more than five containers (cages) / soft travel bags with pets / birds can be carried in the aircraft cabin at the same time, taking into account the restrictions specified in subparagraph

4.11.9. Passenger may carry a folding stroller for container (cage) with a pet (bird) free of charge in excess of the established free baggage and carry-on allowance under condition that pet (bird) is transported in the container (cage) in the stroller. During check-in the stroller shall be processed with the baggage tags. If it is possible at the certain airport (depending on the technical and technological specifications), the passenger may use the stroller until the gate and return it at the aircraft door for loading into the baggage compartment before boarding.

4.11.10. Transportation of pets/birds in the aircraft cabin under the seat Carriage of pets/birds in the aircraft cabin under the seat of the front seat is allowed only on condition of prior confirmation of such carriage by the Carrier in the reservation system and under condition of carriage of an animal/bird by an adult passenger (not more than 1 container (cage) per one passenger). Pets/birds shall be inside of containers (cages). The weight of container (cage) with pet/bird shall not exceed 10 kg. The dimensions of rigid container (cage) in the sum of three dimensions (length/height/width) should not exceed 115 cm, while the height of container (cage) should not exceed 20 cm. It is allowed to carriage pets/birds in a soft travel bag upon condition that dimensions of such bag do not exceed 55×40×25 cm and it can be safely stowed under the seat in front of the passenger seat. The construction of the soft travel bag shall have a frame, a ventilation opening and a reliable locking device to prevent accidental opening, the bottom of the soft travel bag shall be waterproof and covered with absorbent material. The opening for air access shall be covered with a net when transporting pet/bird in a soft travel bag. During the flight, the container (cage), soft travel bag with pet/bird in the aircraft cabin shall be placed under the seat of the front seat. The container (cage) or soft travel bag with pet/bird shall not be placed on seats located at emergency exit rows, in aisles or on the baggage shelves. Pet/bird shall stay inside the closed container (cage), soft travel bag during the whole period of stay on board the aircraft (during the flight, taxiing, landing/ disembarkation, etc.).

4.11.11. Carriage of pets/birds in the aircraft cabin on the passenger seat Pets/birds may be carried in the aircraft cabin with providing a separate seat for the container (cage) with pet/bird. Pets/birds are accepted for carriage in the economy class cabin by the Carrier approval. It is prohibited to carry pets/birds on extra seats in the business class cabin, on high comfort seats, on seats located in emergency exit rows. A single ticket is issued for a passenger and extra seat for pet/bird carriage. Payment for the extra seat is made at the available economy class fare. Free baggage allowance does not apply for carriage pet/bird in the aircraft cabin with allocation on extra seat. Passenger carrying pet/bird in the aircraft cabin with allocation on the extra seat shall be 

provided with a seat in economy class cabin so that container (cage) is placed near the window next to the accompanying passenger. Pets/birds in a rigid container (cage) are accepted for transportation in the aircraft cabin on the passenger seat. The dimensions of the container (cage) shall not exceed the permitted dimensions of 55×40×40 cm (LxWxH) and the weight of the pet/bird together with the container (cage) shall not exceed 23 kg. Pet / bird shall stay inside the closed container (cage) during the entire time on board the aircraft (during the flight, taxiing, landing / disembarkation). No more than two containers (cages) with pets/birds on the passenger seat may be carried in the aircraft cabin on the same flight. To secure the container (cage) on the passenger seat in the aircraft cabin, it is forbidden to transport pets/birds in a soft travel bag and container (cage) that does not meet the requirements of the Airline

4.11.12. During check-in passenger carrying pet/bird by air transport shall present valid documents of pet/bird health, issued by the competent authorities in the field of veterinary medicine, as well as other documents, if it is required by the legislation of the country of departure, transit and destination airport.

Note: additional requirements for the transportation of animals (dogs, cats, birds) on the territory of the Russian Federation for purposes other than business, as well as the import and export of animals and their transit through the territory of the Russian Federation can be found on the website of Rosselkhoznadzor RF

4.11.13. Carrier reserves the right to limit the number of pets/birds carried on one flight, depending on the type of aircraft, flight route, commercial load, etc.

4.11.14. Pets/birds are not subject of free baggage allowance.

4.11.15. Guide dogs accompanying blind passengers are carried in aircraft cabin free of charge, as excess baggage, subject to document about required training presented, provided such dog is wearing a collar and a muzzle and is tied to the chair at the owner’s feet. Blind passengers accompanied by a guide dog are provided with seats at the end of aircraft cabin.

4.11.16. Pets/birds are accepted for carriage on condition that the passenger assumes all responsibility for them. The Carrier is not liable for harm caused to third parties by such pets/birds and is not liable to such passenger in case of refusal to import or carry such pets/birds through any country or territory.

4.11.17. Passenger shall comply with all requirements of the Carrier, and shall reimburse the Carrier all losses and additional expenses in case of damage caused by a pet/bird to the aircraft, baggage of other passengers, health and/or life of other passengers.

4.11.18. An adult passenger can only transport pets/birds in the aircraft cabin.

4.12. Declaring the value of baggage

4.12.1. Passenger with declared value may check in baggage. Declared value of baggage shall not exceed the actual value of the baggage.

4.12.2. As passenger declares the value of checked in baggage the Carrier may demand the passenger to produce the contents of the baggage for checking, and in obvious discrepancy between the amounts of declared value and the contents establish its real value or deny acceptance of the baggage for carriage at the declared value.

4.12.3. Passenger may declare the value of his/her checked baggage both at the point of departure and at the point of stop-over. Moreover, passenger may change the previously declared value of checked baggage. The amount of declared value shall not exceed 20 000 (twenty thousand) rubles; if the appraised value exceeds that amount the passenger shall produce primary documents (checks, check copies, etc.) for valued baggage. The Carrier keeps copies of provided documents at the airport of departure and permits baggage carriage if the passenger observes all conditions of baggage valuation. The value of checked baggage may be declared for each piece of baggage separately.

4.12.4. Fee for declared value of checked baggage is 10 (ten) percent of the amount of declared value, payable at the point of departure.

4.12.5. Any items accepted for carriage as baggage with declared value shall be in intact package precluding access to the contents.

4.13. Baggage packing

4.13.1. Each item of checked baggage shall have intact package ensuring its safekeeping during carriage, handling and precluding chance of harm to passengers, crew, and third party, damage to the aircraft, and baggage of other passengers or other property.

4.13.2. Baggage non-complying with the requirements of paragraph 4.13.1 above is not accepted for carriage.

4.13.3. Two or more items in separate packages may not be integrated into a single piece.

4.13.4. Baggage the package of which contains sharp or protruding elements or baggage in broken package is not accepted for carriage.

4.13.5. Baggage having external damages which do not affect its safety in carriage and handling and cannot cause harm to passengers, crew, third persons, damage the aircraft, baggage of other passengers or other property may be accepted for carriage as checked baggage with the Carrier’s consent. In that case the presence and type of damage are certified by passenger signature.

4.13.6. The Carrier may deny acceptance of baggage as checked if the baggage is not placed in package ensuring its safekeeping in usual conditions of handling.

4.14. Baggage claim

4.14.1. The Carrier shall keep passengers informed about the place of checked baggage claim area at the airport of destination, stop-over or transfer, as well as about the reason and duration of any delay in baggage delivery and should insure baggage delivered to passengers.

4.14.2. Passengers have to claim his/her checked baggage after its dispensing by the Carrier at the point of destination, stop-over or transfer subject to the baggage ticket and a baggage tag.

4.14.3. Baggage claim takes place at the airport to which the baggage was checked in. However, at passenger’s request the baggage may also be issued at the point of departure or at the point of stop-over unless such issue is prohibited by regulations of public authorities and time and circumstances permit such issuance.

4.14.4. In case of such baggage issuance at the point of departure or at the point of stop-over, any amounts paid to the Carrier earlier in connection with carriage of such baggage may be offset with the Carrier’s consent only.

4.14.5. If a person claiming baggage is unable to produce a baggage ticket and detachable slip of a baggage tag the Carrier may issue baggage to such person only if he/she produces sufficient proof of his/her rights to such baggage. A report of such baggage issuance is executed obligatorily.

4.15. Storage and baggage disposal

4.15.1. Passenger baggage may be stored free of charge at the airport of destination within 2 days including the day of arrival.

4.15.2. Storage of baggage in excess of the term of free storage is charged to the owner at applicable rates.

4.15.3. Storage of baggage non-delivered to the airport of destination in time provided by the passenger’s carriage document through the Carrier’s fault is charged to the Carrier.

4.15.4. Storage of baggage non-received by a passenger at the airport of destination through the passenger’s fault is charged to the passenger.

4.15.5. Passenger baggage without a baggage tag the owner of which is unidentified is deemed as undocumented.

4.15.6. Passenger baggage as of the time of its delivery at the airport of destination including undocumented baggage, is deemed unclaimed if within 6 months of the day of its arrival it was not claimed and is disposed of by the Carrier under the laws of the Russian Federation.

4.15.7. The Carrier or Handling Company shall within the statutory term of storage pending baggage disposal as unclaimed take reasonable measures to search for the owner.

4.15.8. Undocumented baggage the owner of which was identified by search is stored at the airport within 6 months of the date when the airport of destination having received such baggage sent a written notice to the owner of the arrival of the baggage. On the expiry of this term, baggage is deemed as unclaimed and subject to disposal.

4.15.9. Perishable foodstuffs contained in unclaimed undocumented baggage in case of spoilage are subject to destruction. Impossibility of their further storage and their destruction are confirmed by report.

4.15.10. Cabin baggage left by passenger on board of aircraft is stored at the airport of destination within the time and on the conditions of storage of undocumented and unclaimed baggage.

4.16. Left, forgotten or stolen baggage

4.16.1. The Carrier or Handling Company shall take all reasonable measures to search for baggage if passenger on arrival at the point of destination, stop-over or transfer could not recover his/her baggage and filed a written statement of non-arrival of the baggage without leaving the baggage claim area.

4.16.2. If baggage was not given back to the passenger through the Carrier’s fault the baggage paid for by the pass