TERMS AND DEFINITIONS
Act of unlawful interference — unlawful violent acts or threat of such acts on the part of a person (group of people) in respect of aircraft, passengers, crew members, ground personnel or airport objects which create threat to flight safety, human life and health.
Additional flight — is an aircraft flight which is performed extra to the schedule on the same route on which scheduled flights are performed.
Agent — a physical or legal body authorized to act for and on behalf of the carrier to attract passengers, process and sell passenger services on carrier lines on the conditions of the contract of agency made with it.
Air carriage — carriage of passengers, baggage or cargo on aircraft in accordance with the contract of air carriage.
Air waybill — carriage document to confirm the conclusion of a contract of cargo carriage by air, its conditions and acceptance of cargo for carriage.
Airport — complex of structures including aerodrome, air terminal, and other constructions intended for acceptance and dispatch of aircraft, air operation services, having to that end required equipment, aeronautical personnel and other staff.
Airport (point) of destination — airport (point) where passenger, baggage or cargo is to be delivered under the contract of air carriage.
Authorized agent — carrier agent authorized with a special document to perform supplementary acts of passenger servicing including but not limited to, return of cash amounts, drawing-out of duplicates and other service functions.
Aviation security — state of protection of aviation against unlawful interference in aircraft operations.
Baggage (checked in baggage) — passenger baggage accepted for air carriage in custody of the Carrier for which the carrier issued a baggage ticket and a baggage tag.
Baggage tag — document issued by the carrier to identify passenger has checked baggage.
Baggage receipt — carriage document certifying carriage of baggage of passenger making contract of air carriage with the carrier.
Baggage weight — gross weight of baggage.
Bushel weight — calculated value reflects cargo density and calculated by the following formula: length (cm) * width (cm) * height (cm) / 6000 = volume weight (kg). In case when volume weight exceeds the physical weight the tariff for cargo sending will be calculated in correspondence with volume weight.
Bulky cargo (light cargo) — cargo the weight of one cubic meter of which is less than one hundred and sixty seven kg.
Cabin baggage — passenger belongings carried in the aircraft cabin under passenger’s responsibility, not containing substances and articles prohibited for carriage in the cabin of the aircraft, the weight and dimensions of which are set by the carrier and which allow them to be safely store in the cabin of the aircraft.
Cabin baggage tag — document issued by the carrier to identify non-checked baggage of a passenger.
Carrier — PJSC Siberia Airlines issuing carrier document, performing or undertaking to perform air carriage, providing or undertaking to provide services related to such carriage under a carriage or payment document issued by the airline or another person authorized by the carrier.
Carriage capacity— part of passenger cabin, aircraft baggage or cargo compartments used for payload.
Carrier sales offices — ticket sales offices, the list of which is provided at the web site www.s7.ru
Cargo — property carried or accepted for carriage on aircraft under the contract of cargo carriage by air.
Cargo consignment — one or more pieces of cargo simultaneously accepted by the carrier from the same consignor which proceed under the same air waybill to the same consignee.
Cargo damage report — document drawn up by carrier or handling company immediately after damage to cargo was discovered.
Cargo handling — complex of operations related to cargo handling at the airport of departure and arrival.
Cargo terminal — an area of structures intended for cargo handling.
Charter flight — aircraft flight performed under the contract of aircraft charter.
Claim — written demand by interested person who has right to require in accordance with Russian legislation made to the carrier arising out of air carriage including not performing or improper performance of air carriage agreement.
Consignor — legal or physical body that has made a contract of cargo carriage by air indicated in the air waybill as the consignor.
Consignee — legal or physical person indicated in the air waybill as the consignee.
Commercial act — document-certifying circumstances that may serve the basis of property liability of the carrier, passenger, consignor or consignee.
Contract of aircraft charter — agreement whereby a party (owner) undertakes to provide the other party (charterer) with one or more aircraft or a part of an aircraft for air carriage of passengers, baggage or cargo for remuneration to perform one or more flights.
Customs Union — is the union for joint action in the field of customs policy of the Russian Federation, Belarus Republic and Republic of Armenia and Kazakhstan, as well as any other state which will join such customs union, and excluding any out of such a customs union state.
Damage of baggage or cargo — damage of baggage or cargo during the time of carriage as a result of which it cannot be used in full or in part in accordance with its original purpose.
Dangerous cargo — items or substances which in carriage by aircraft may create threat to passenger life and health, flight safety, property safekeeping and environment which are included in the list of dangerous goods of the technical instructions on safe carriage of dangerous goods (Doc 9284 AN/905 ICAO) or are classified under these instructions.
Departure airport (point) — airport (point) wherefrom carriage of passenger, baggage or cargo starts (or continues) under the contract of air carriage.
Disabled person is a person who has a health disorder with a persistent disorganization of the body’s functions, conditioned by illnesses, consequences of injuries or defects, leading to a restriction of vital functions and necessitating his social protection.
Disembarkation from aircraft — process of passengers’ leaving aircraft after landing under the supervision of the carrier or the handling company.
Domestic air carriage — air carriage whereby point of departure, point of destination and all points of landing are situated in the territory of the Russian Federation.
Electronic ticket — document used to certify the contract for the carriage of passengers and baggage, in which information about air carriage of passengers and baggage is presented in electronic form.
Embargo — state restriction on import and export of specified goods, valuables, gold, securities, foreign currency, and results in rejection of carrier during the limited period time to accept for carriage on any route in (from) any point and/or from any transfer carrier any cargo nevertheless of its class or type.
Excess baggage — passenger baggage when passenger enters into air carriage agreement with free baggage allowance over the established by carrier free baggage allowance or passenger baggage when passenger enters into air carriage agreement without free baggage allowance.
Excess baggage receipt — document certifying passenger payment for carriage of baggage the weight of which exceeds the allowance established by the carrier or the carriage of which is subject to compulsory payment.
Family members and close relatives — spouses, parents, children (adoptive parents and adoptee), grandparents and grandsons, siblings and half siblings.
Flight coupon — part of passenger ticket that entitles passenger (in the availability of passenger slip) to air carriage between the point (airport) of departure and the point (airport) of destination.
Flight — aircraft flight (scheduled or unscheduled) performed in one direction from the initial to the terminal point of the route.
Free baggage allowance —number of pieces and/or weight of baggage and/or overall dimensions of baggage for single passenger of aircraft established by Carrier and which is carried free of charge.
Final airport (point) — airport (point) where flight performance according to schedule (flight plan) ends.
General agent — LLC S7 cargo which is legal body and in terms of agreement with carrier on behalf of carrier is performing reservation of capacity for cargo and mail, conclude an agreements air carriage of cargo and mail, provide reception of cargo and mail for carriage and reception of payment for carriage of cargo and mail and also performing other described in agreement actions.
Hague protocol — protocol to amend the Warsaw Convention for Unification of Certain Rules Relating to International Carriage by Air, 1955.
Handling company — organization having contractual relations with the carrier, authorized for and on behalf of the carrier to perform any required activities and execute airport documents in connection with arrival, departure and processing of aircraft of that carrier, passengers, baggage, cargo and aircraft supplies.
Heavy baggage — one piece of passenger baggage, which exceeds 30 kg, excluding the wheelchairs and other assistive devices used by passengers with disabilities.
Heavy cargo — cargo with the weight of a single piece more than 80 kg.
Indorsement — written consent of the carrier that has drawn up a carriage or payment document, or the carrier indicated in respective flight coupon of the carriage document or exchange coupon of payment document for carriage by another carrier or for exchange of initial carriage or payment document.
Initial airport (point) — airport (point) wherefrom flight departs according to schedule (flight plan).
Interline partners — airlines who made commercial agreement about mutual/unilateral recognition transportation and payment documentation, operation using them carriage and corresponding reciprocal payments.
Intermediate (transit) airport (point) — airport (point) situated on flight route where aircraft landing is foreseen by schedule (flight plan).
International airport — airport opened for receipt and dispatch of aircraft performing international air services, providing customs, frontier, sanitary and other types of control.
International air carriage — carriage whereby the point of departure and the point of destination are located:
• respectively, in the territories of two states;
• in the territory of the same state if a point (points) of landing are envisaged in the territory of another state.
Itinerary receipt — a document or documents that are integrated part of electronic ticket and containing the necessary information (for an example surname of passenger, the route, tariff and etc.), notifications and notices.
Labeling — text, symbols or pictures on package.
Live animals — animals, birds, insects, etc.
Normal tariff — tariff of respective class of service applicable without any restrictions for one year (with the exception of seasonal tariffs the terms of which depend on the season of carriage).
Normal freight tariff— tariff charged for air carriage of 1 kg of cargo applicable without limitation until subsequent revision.
Offloading from aircraft — process of taking baggage or cargo off the board of aircraft after landing, under the supervision of the carrier or the handling company.
Oversize cargo — one piece of cargo the dimensions of which exceed the overall dimensions of loading hatches and cargo compartments of passenger aircraft, which carry it.
Oversize baggage — one item of passenger baggage in package, which exceeds the sum of three dimensions 203 сm, excluding the wheelchairs and other assistive devices used by passengers with disabilities.
Ownerless cargo — cargo the owner of which is undefined during the period set by the carrier from the date of its arrival at the airport.
Passenger — person except for crew members carried or to be carried on board the aircraft under contract of air carriage.
Passenger coupon — part of passenger ticket, ticket for baggage payment or payment document certifying the contract of air carriage or provision of other services by the carrier.
Passenger with disabilities is a person whose ability to move, navigate, communicate, control their behavior, perform self-service, is completely or partially lost, or limited.
Penalty — actual costs incurred by the carrier in connection with the performance of obligations under the contract of carriage of passengers and passenger is being charged in the event of termination of the contract of carriage of passengers due to voluntary refusal to travel by passenger if carriage on any segment was not performed, and when the Carrier initiated the contract termination.
Pre-flight inspection — check of cabin baggage, baggage and passengers (personal check), aircraft, cargo, flight crew, survival kit in order to detect substances or items banned from carriage (explosive, inflammable, radioactive, toxic substances, weapons, ammunition, drugs, etc) on air transport by aviation security requirements.
Refund — payment to the passenger or consignor or authorized person a part of or full cost of air carriage or service he/she paid earlier but did not use or used partially.
Reservation — advance allocation of a seat to a passenger for a certain period of time on board an aircraft on a specified flight and date, or advance allocation of volume and tonnage for carriage of baggage or cargo on aircraft.
Route of carriage — airports (points) of departure, transfer, stopover and destination indicated in the passenger ticket (in case of cargo — in air waybill) in certain sequence.
Scheduled (regular) flight — aircraft flight performed by the carriage route in accordance with the adopted schedule.
Shipment — cargo accepted for carriage from one consignor to one or more consignees under several air waybills.
Single carriage — carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several carriers under single carriage document (including supplementary carriage documents issued together with it) is treated as single carriage irrespective of transfer, reloading or interruption of carriage.
Special tariff — tariff different from “normal” which is fixed with regard to discounts.
Stop-over— temporary interruption of carriage in any point between the points of departure and destination agreed between passenger and the carrier.
Stopover airport (point) — intermediate airport (point) where passenger under the contract of air carriage temporarily interrupts flight for more than 24 hours.
Tariff — payment charged by the carrier for air carriage of passenger, or for carriage of unit weight or volume of baggage or cargo from the point of departure to the point of destination on a certain route.
Technical instructions for safe carriage of dangerous goods by air — document approved and published by ICAO council setting forth detailed requirements applicable to international civil carriage of dangerous goods by air.
Ticket (passenger ticket) — carriage document certifying the contract and conditions of air carriage of passenger and his/her baggage.
Transfer passenger — passenger who under the contract of air carriage arrived at the airport (point) of transfer (connection) with a flight and proceeds with another flight on the carriage route.
Transfer airport (point) — airport (point) referred to in passenger or consignor carriage document where under the contract of air carriage passenger makes transfer (with flight connection time up to 24 hours), and baggage or cargo is reloaded between flights to further proceed on the service route.
Transfer baggage — baggage that under the contract of air carriage is reloaded in the transfer airport (point) from the aircraft performing a flight onto the aircraft performing another flight on the route of air service.
Transfer carriage — carriage of passenger or cargo by one or several airlines in accordance with contract of air carriage from the airport of departure to the airport of arrival with the stop/overload in airport of transfer.
Transfer cargo — cargo that under the contract of air carriage is reloaded at the airport (point) of transfer from an aircraft performing a flight onto an aircraft performing another flight on the route of air carriage.
Transit passenger — passenger who under the contract of air carriage is carried further by the same flight as arrived at the intermediate airport.
Unclaimed baggage — baggage arrived at the airport (point) of destination referred to in the baggage, tag which was not reclaimed by the passenger.
Unclaimed cargo — cargo not reclaimed during the term set by the carrier from the date of consignee notification confirmed by documents.
Undocumented cargo — cargo arriving at airport unaccompanied by air waybill or other required documents, or cargo in warehouse unaccompanied by documents.
Warsaw convention for unification of certain rules relating to international carriage by air, 1929 — international agreement regulating international air carriage.
ASS — aviation security service.
EBT (Excess Baggage Ticket) — receipt for excess baggage payment (in paper form).
EМD (Electronic miscellaneous charge order) — payment document issued to passenger by the carrier when charges for fees or services provided and information about service, fee and payment is presented in electronic format.
FAR (Federal Aviation Rules) — “General rules of passengers, baggage, cargo air carriage and requirements for handling of passengers, consigners, and consignees” of Russian Federation Transport Ministry.
FEE — established by the Carrier or its agent fee which is not included in the fare for air travel and charged in accordance with the rules applicable tariffs or other regulations of the Carrier, including the amount charged by Carrier to passengers on behalf of foreign states and other organizations in accordance with the laws of foreign countries, from the territories, to or through the territory of which the carriage of passengers.
ICAO (International civil aviation organization) — world intergovernmental organization created subject to the convention on international civil aviation signed in Chicago on December 7, 1944, to promote safe and orderly development of international civil aviation throughout the world.
PIR (Property irregularity report) — document drawn up by carrier or handling company in the presence of passenger or its authorized person forthwith at the identification of damage to the baggage.
VIP — person occupying prominent social, confessional or political position.
1. GENERAL INFORMATION
1.1. General Requirements
1.1.1. These Rules are prepared under Article 102 of the Air Code of the Russian Federation and subject to Russian and international legal documents in the area of air services. References in the text of this document to “present rules of carriage of the Carrier” imply, in particular and unless otherwise explicitly stated, reference to applicable in every such case provisions of FAR (except such FAR provisions for which the present document may prescribe (and has prescribed) another rule of conduct).
1.1.2. These Rules apply to domestic and international air carriage of passengers, baggage and cargo performed by Siberia Airlines. The Rules set out the rights, obligations and responsibilities of the Carrier, people, Consignors and Consignees using Carrier services.
1.1.3. The Rules affect international air carriage of passengers, baggage and cargo unless they contradict conventions in the area of international air services, documents of the International Civil Aviation Organization (ICAO) and valid international treaties and agreements of the Russian Federation on air services.
1.1.4. The Rules set out general conditions of carriage of passengers, baggage and cargo to be observed in the process of conclusion and performance of terms and conditions of the contract of air carriage of passengers, baggage and cargo.
1.1.5. In the conclusion of a contract of air carriage of passengers, baggage and cargo rules, tariffs and charges apply effective at the date of carriage document execution.
1.1.6. Problems in regard of the application of these Rules and other regulatory documents issued by way of detailing these Rules, that arise in respect of passengers and their baggage, Consignors (Consignees) in the processing of service sales, procedures of registering carriage documents, embarkation/disembarkation (loading/offloading) shall be resolved by Carrier agents, its Authorized Agents (General agents) or officials of Handling Company.
1.2. Relationships with Law
1.2.1. Rights, obligations and responsibilities of the Parties that ensue from a contract of air carriage of passengers, baggage and cargo are regulated by:
a) conventions of international air services and provisions of applicable international treaties and agreements of the Russian Federation;
b) the Air Code of the Russian Federation and other legislative acts of the Russian Federation;
c) these Rules.
1.2.2. International carriage of passengers, baggage and cargo is subject to respective binding regulations, rules and instructions of competent authorities of the country to, from or through the territory of which service is performed.
1.2.3. If any provisions referred to in these Rules or a carriage document prove to contradict the laws of respective country and may not be amended by agreement of parties to the contract of air carriage such provisions remain in force and part of the contract of air carriage to the extent they do not contradict the said laws. However, the invalidity of any provision in these Rules does not invalidate other provisions of these Rules.
1.2.4. In international air carriage Carrier liability is governed by conventions on international air services and ICAO documents with the exception of services which are not treated as such by those documents.
1.3. Revision of Rules
1.3.1. These Rules as well as other rules, manuals, instructions and documents issued to detail them and regulate air carriage, it may be amended by the Carrier without advance notice to passengers, Consignors, Consignees, provided no such amendment applies after the start of carriage. However, amendments to these Rules come into force as of the time of formal approval. These Rules may be amended as required by applicable laws of the Russian Federation, international treaties and agreements on air services.
1.3.2. Carrier representatives as well as Agents (General agent) rendering on its behalf services and supporting the air carriage of passengers, baggage and cargo may not amend or abrogate provisions of the rules of air carriage set out by the Carrier.
2. CONDITIONS OF AIR CARRIAGE OF PASSENGERS, BAGGAGE AND CARGO
2.1. Contract of Air Carriage of Passengers and Cargo
2.1.1. Air carriage of passengers, baggage and cargo is performed by the Carrier on the basis of a Contract of Air Carriage subject to these Rules.
2.1.2. Under a contract of air carriage of passenger the Carrier shall transport an aircraft passenger to the point of destination providing him with a seat on board of the aircraft flying on the route referred to in the Ticket, and in case of air carriage of baggage, also deliver baggage to the point of destination and issue it to the passenger or a person authorized to claim the baggage. The term of delivery of passenger or baggage is determined by the schedule set forth by the Carrier and these Rules. An aircraft passenger shall pay for air carriage and, in the possession of excess baggage or baggage subject to compulsory charge and also pay for the carriage of such baggage.
2.1.3. Under a contract of air carriage of cargo, the Carrier shall deliver the cargo entrusted to it by the Consignor to the point of destination and issue it to a person authorized to receive the cargo (Consignee), and the Consignor shall pay for air carriage of the cargo.
2.1.4. Each contract of air carriage and its conditions are ascertained by a carriage document issued by the Carrier or an Agent (General agent).
2.1.5. Carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several Carriers under a single carriage document (including issued therewith supplementary carriage or payment documents) is treated as single carriage irrespective of whether or not there was connection, reloading of cargo or interruption of service.
2.2. Carriage Documents
2.2.1. Each contract of air carriage and its terms and conditions are ascertained by carriage documents issued by the Carrier or its agents (General agent).
2.2.2. Carriage documents include:
a) in carriage of passenger (and baggage) — Ticket (and baggage ticket);
b) in carriage of excess baggage — receipt for payment of excess baggage;
c) in carriage of cargo — air waybill;
d) in payment by passenger, consignor or consignee of charges and fees for services provided in regard the performance of a contract of air carriage — Excess Baggage Ticket (EBT), Electronic Miscellaneous Document (EMD).
2.2.3. Carriage documents are drawn up by input of required data in the electronic or paper form of carriage document manually, automatically or electronically. Ticket may be issued in electronic format or in hard copy.
2.3. Scheduled and Charter Air Services
2.3.1. Carriage by air of passengers, baggage or cargo between points (airports) on service route may be performed on scheduled and not-scheduled (charter) basis.
2.3.2. Scheduled air services are performed in accordance with published aircraft flight schedule.
2.3.3. A published aircraft flight schedule shall include the following data for every scheduled flight:
a) airport of departure;
b) airport of destination;
c) airport(s) located on the service route where flight schedule provides for aircraft landing;
d) air carrier code;
e) flight number;
f) days of flights in a week;
g) time of departure (local);
h) time of arrival (local);
i) flight period;
j) type(s) of aircraft.
Aircraft flight schedule may also contain other information.
2.3.4. Information set out in Passenger Ticket or baggage ticket (air waybill) shall match information published in the schedule at the time of drawing up the above carriage documents.
2.3.5. The schedule may be amended by the Carrier without prior notice to passengers and Consignors. The Carrier may cancel, postpone or detain a flight indicated in the Ticket or air waybill, replace the aircraft or change the service route if so required by the conditions of flight safety and aviation security and at the request of competent state authorities.
2.3.6. In case of change of aircraft flight schedule the carrier shall take reasonable measures to inform passengers and Consignors with whom a contract of air carriage of passengers or a contract of air carriage of cargo is concluded, of a change in the aircraft flight schedule by placing such information on the website www.s7.ru, and by other means if possible in each specific case.
2.3.7. The Carrier shall take any reasonable measures within its powers to timely perform carriage under the contract of carriage.
2.3.8. Should it be impossible to deliver a passenger or cargo with the flight referred to in the Passenger Ticket (air waybill), provided such impossibility is not caused by a breach by the passenger or Consignor of these Rules of carriage and/or conditions of the contract of carriage the Carrier by agreement with the passenger or the Consignor (Consignee) may:
a) carry this passenger or cargo with another flight to the point of destination indicated in the carriage document;
b) pass it over for carriage to another Carrier;
c) arrange for carriage with another means of transportation;
d) made a refund as provided by the rules of air carriage set by the Carrier.
2.3.9. The Carrier is not liable for errors, distortions or omissions in flight schedules published by other legal entities without approval by the Carrier.
2.3.10. Charter flights by the Carrier are performed in accordance with a contract of aircraft charter concluded between the Carrier and the charterer. Under this contract the Carrier shall provide to the charterer for charge a complete or a part of carriage capacity of one or more aircraft for one or more flights for carriage of passengers, baggage or cargo.
2.3.11. Charter services are performed by the Carrier on the basis of agreed in advance flight plan subject to carriage conditions set out in the contract of charter service.
2.3.12. The Carrier informs a passenger (Consignor) through the charterer of the conditions of charter service and the need to observe Carrier rules of carriage.
2.4. Route of Carriage, Change of Route, Date and Time of Departure
2.4.1. Carriage of passengers, baggage and cargo is performed between points indicated in carriage documents. Point(s) on route indicated in carriage documents may be changed by agreement between the Carrier and a passenger (Consignor) and if other not covered international agreement of Russian Federation.
2.4.2. If the Carrier is unable to perform carriage between points indicated in the carriage document it may offer a passenger (Consignor) another route of carriage, and should the passenger (Consignor) reject carriage by such route, return the amount of carriage in accordance with these Rules.
2.4.3. Should a passenger (Consignor) change the route (date and time) of carriage the Carrier may recalculate the cost of such carriage.
2.5. Provision of Services and Information
2.5.1. The Carrier (including Handling Company) provides services related to the performance and support of carriage by air to passengers (Consignors) at airports and other points of carriage check in, office of sales, on board service concerning the performance of air carriage. Services provided shall be aimed at quality support of passengers, Consignors and Consignees. Services of the Carrier and Handling Company are rendered free of charge or for remuneration.
2.5.2. The Carrier or the Handling Company at the airport provides the following services for no extra charge:
a) check in of passengers and processing of baggage on route and for the flight referred to in the carriage document, and special control of aviation security of passengers, baggage, cabin baggage or cargo;
b) shuttling of departing (arriving) passengers between the terminal building and the aircraft, their embarkation and disembarkation on arrival at an intermediate airport, a transfer airport or the airport of destination;
c) delivery of baggage or cargo to/from the aircraft, its loading/offloading on/from the aircraft;
d) accommodation of passengers with children in a nursery room;
e) two telephone calls or two e-mail messages if case of waiting for flight departure for more than two hours;
f) serving soft drinks if case of waiting for flight departure for more than two hours;
g) serving hot meals to passengers if case of waiting for flight departure for more than four hours and every six hours thereafter at daytime and every eight hours at nighttime;
h) accommodation of passengers in hotel if case of waiting for flight departure for more than eight hours at daytime and more than six hours at nighttime;
i) transportation of passengers from the airport to the hotel and back when hotel accommodation is provided free of charge;
j) organize baggage storage.
2.5.3. The Carrier provides for no extra charge the following information on the website www.s7.ru and in air service sales office (if applicable):
a) about time of departure and arrival of aircraft performing scheduled air services;
b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;
c) about flight schedule and cost of air carriage on service routes including beneficial conditions of carrying children and other passenger categories;
d) about carrier who will operate the flight;
e) about conditions of agreement of passenger including free baggage allowance and prohibited items for air carriage in the case of the passenger entering into agreement for the air carriage of passenger with free baggage allowance, the rules for carrying cabin baggage, including the carriage of the items specified in paragraph 4.4.5. of these Rules, items and things prohibited for carriage, the conditions for the carriage of baggage, purchased at the airport duty free zone;
f) about conditions of tariff application;
g) about Rules of Airline;
h) about general requirements concerning customs, border, veterinary and other types of control;
i) about possibility to check in transfer baggage at airport (point) of departure to final destination only if there are no goods for written declaration according to customs regulation of Customs union;
j) about addresses of sales offices and rules of sales and reservation of services;
k) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules.
2.5.4. The Carrier or the Handling Company provides the following information at airports of carriage:
a) about time of departure and arrival of aircraft performing scheduled air services (to flight plan);
b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;
c) about time of embarkation of passengers on an aircraft performing service by schedule (flight plan);
d) about delayed aircraft performing services by schedule (flight plan) and reasons for delay;
e) about flight schedule and cost of air carriage on service routes including discount conditions of carrying children and other passenger categories;
f) about rules of carrying passengers, baggage and cargo including free of charge carriage baggage allowance, cabin baggage allowance; items and things prohibited for carriage by air transport and other special conditions of carriage;
g) about addresses of sales offices and rules of sales and reservation of services;
h) about rules and procedure of conducting inspection of passenger, baggage, cabin baggage and their belongings before and after flight;
i) about general requirements concerning customs, border, veterinary and other types of control;
j) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules.
2.5.5. Information on execution of carriage documents in the name of specific passenger (cargo), on going through check-in at the airport of departure, on departure/arrival is only provided subject to written requests of government authorities or enterprises, institutions or organizations as well as people if such requests are recognized reasonable and lawful.
2.6. Reservation of Carriage Capacity on Aircraft
2.6.1. Reservation of carriage capacity (passenger seat, tonnage, volume) on board of a Carrier aircraft is for passenger or Consignor an essential condition of the carriage of passenger, baggage or cargo by air transport.
2.6.2. Reservation of carriage capacity is performed by the Carrier or the Agent (General agent).
Reservation of carriage capacity may be performed both at direct contact of passenger or Consignor with the Carrier or its Agent and by the phone, fax, e-mail, Internet and other means of communication.
2.6.3. Reservation of carriage capacity for cargo may be performed when Consignor personally addresses the Carrier or its Agent (General agent) and also by the phone, fax, e-mail, Internet and other means of communication. Before make a reservation of carriage capacity for cargo. Agent (General agent) has to check cargo if it or part of it related to categories of dangerous goods. The Carrier makes a decision about the possibility and (or) conditions of cargo transportation based on the checks performed by Agent (General agent).
2.6.4. Reservation of carriage capacity is only valid if input in the Carrier reservation system, performed under the rules set by the Carrier and does not contradict the conditions of the contract of carriage.
2.6.5. The possibility of changing or cancelling the reservation of carriage capacity on the aircraft may be limited or ruled out under the rules of tariff application set by the Carrier.
2.6.6. On the expiration of the limit period of reservation storage in the reservation system the order is cancelled without notice.
2.6.7. In the reservation of carriage capacity the Carrier provides passenger no specific seat in the aircraft cabin with the declared class of service. The number of a specific seat allocated to passenger is indicated by the Carrier or the Handling Company at the check in of passenger or his/her baggage at the point (airport) of departure.
2.6.8. At the reservation of the carriage of transfer cargo the Carrier or the Agent (General agent) shall get confirmation of booking carriage capacity for all segments of cargo carriage including performed by other Carriers.
2.6.9. Reservation of carriage capacity for passenger or Consignor, execution of carriage document for carriage of passenger, baggage or cargo is effected within the time limits set by the rules of Carrier tariff application.
2.6.10. Reservation of carriage capacity for passenger or Consignor is deemed preliminary until the Carrier or its Agent for sales of services issues passenger (Consignor) with an executed carriage document.
2.6.11. The Carrier may cancel reservation of carriage capacity without notice to passenger or Consignor if passenger failed to pay for reservation within the set time frame or to meet other conditions provided by the rules of Carrier tariff application.
The reservation of carriage capacity for cargo will be cancelled without notice to Consignor in the following cases:
a) if the Consignor failed to pay for reservation within the set time frame and the transportation document is not issued to him for cargo carriage ;
b) if the Consignor failed to present cargo for carriage within the set by Carrier or General agent time frame;
c) if the Consignor presented the cargo with incorrect documents necessary for execution of requirements related to customs, border, sanitary-quarantine, veterinary, quarantine phytosanitary types of control established by Russian Legislation and (or) by Legislation of the country through the territory of which the transportation is performed or cargo is not fulfill the requirements established by Russian Legislation legal acts and these Rules;
2.6.12. The Carrier may in special cases provided by Carrier rules of air carriage has the right to demand passenger or Consignor to confirm the earlier reservation of carriage capacity made for him for the declared route, date and time of departure, and the class of service on board of the aircraft.
2.7. Information on Passenger, Baggage and Cargo
2.7.1. Passenger or Consignor while making reservation of carriage capacity on the aircraft shall communicate to the Carrier or its Agent (General agent) information about the route of carriage, date and time of departure, required number of reserved seats, class of service on board of the aircraft, citizenship, special conditions of carriage of passenger and baggage, contact details (phone number or another way of communication for passenger informing), information about data of Consignor and Consignee, name of cargo, its mass and volume, size of each piece, number of pieces, special properties and conditions of carriage, storage and handling of this cargo.
2.7.2. Special conditions of carriage capacity reservation to be agreed to by the Carrier include the carriage of:
a) a passenger with infant under 2;
b) a child unaccompanied by adult passenger or passenger who is according to civil Legislation of Russian Federation has obtained the ability in full before he/she reaches 18 years old which is carried under the supervision of the carrier;
c) a seriously ill passenger;
d) a patient on a stretcher;
e) passenger visually impaired with a guide-dog;
f) a passenger whose ambulation in the use of air transport is limited (hereinafter, passenger with limited ability) and/or whose condition requires special attention in providing services;
g) a passenger carrying arms and/or ammunition;
h) excess baggage;
i) baggage with the dimensions of a single piece in package exceeding two hundred and three cm in sum;
j) baggage of a single piece weighing over thirty kilos (excluding baggage of business class passengers up to 32 kilos);
k) baggage to be carried in aircraft cabin only;
l) cargo containing currency in banknotes or coins, stocks, bonds or other securities, credit or bank cards, jewelry, precious and semi-precious stones including industrial diamonds (hereinafter, valuable cargo);
m) cargo with declared value;
n) items or substances perishable on the expiration of a certain storage period or under an unfavorable effect of temperature, humidity or other ambient conditions (hereinafter, perishable cargo);
o) items or substances potentially hazardous for health, safety, property or environment included in the list of dangerous goods or classified as dangerous goods under the international treaties of the Russian Federation and the laws of the Russian Federation (hereinafter, dangerous goods);
p) heavy cargo;
q) oversize cargo;
r) bulky cargo;
s) dogs, cats, birds and other small (domestic) pets (hereinafter, pets (birds));
t) animals, birds, insects, fish, etc. (hereinafter, animals);
u) cargo requiring special conditions of carriage;
v) human and animal remains.
The carriage of passenger on stretchers should be confirmed in advanced not later than 72 hours before departure time on schedule in order to remove passenger seats to place the stretchers on board of aircraft.
2.7.3. The Carrier has not right to give information obtained from passenger/Consignor to any third party except as provided by article 2.7.4 and by the effective laws of Russian Federation.
2.7.4. The carrier has the right of processing the personal information of passenger / Consignor which is provided by passenger / Consignor in any form during reservation, issuing of ticket, and also when changing the conditions of carriage or voluntary refusal of carriage according to attachment 5 article 1 clause 6 FL № 152 “About personal information” RF for conclusion of contract of air carriage upon an initiative of passenger (subject of personal information). Under processing the personal information of passenger / Consignor in context of these Rules understands any action (transaction) or cumulative actions (transactions) accomplished by Carrier within the frame of execution of its obligations under carriage contract using the means of automation or without usage of such means with personal information including gathering, recording, systematization, accumulation, storage, clarifying (updating, changing), extraction, usage, transfer (distribution, provision, access), depersonalization, blocking, removal or disposal of personal information.
2.7.5. Under the personal information in context of these Rules understands:
a) last name, name, patronymic;
b) passport details;
d) contact number;
e) email address and other information indicated by passenger during reservation and effecting of carriage.
2.7.6. The fact of conclusion of contract of air carriage confirms approval by the passenger/Consignor:
a) with transfer of his/her personal information into the automatic system of reservation and check-in oа passengers and other automatic systems (including the cases when such transaction presents trans-border transfer of personal information according to the article 12 of Federal Law № 152-FL “About personal information”);
b) that carrier has the right to authorize their Agents or other parties involved in process of realization or provision of carriage by the order of carrier to perform the processing of personal information of passenger/Consignor.
c) that the carrier has also the right to carry out processing of personal data by any of the above mentioned method, after the termination of the contract of carriage — by the order of authorized bodies of state power, as well as for purposes of preparing for the passenger personalized proposals the services provided by Carrier or its partners.
2.8. Cancellation of Booking on Route Segments
2.8.1. The Carrier may cancel booking of carriage capacity on every subsequent service route segment without notice to passenger if passenger failed to use a reserved passenger seat on any segment of the route and failed to inform the Carrier of his/her intention to use other segments of the carriage.
2.9. Tariffs, Taxes, Charges and Discounts
2.9.1. Air carriage tariff is only applied to payment for the carriage of passenger, cabin baggage, baggage or cargo from the point of departure to the point of destination and is established by the Carrier.
2.9.2. Tariff applied shall be effective at the date of commencement of carriage. Ticket, baggage ticket or air waybill paid by passenger (Consignor) and drawn up before Carrier announcement of a change in the tariff or the currency exchange rate are valid without extra charge to match the tariff effective at the initial date of carriage unless the contract of air carriage is amended. No changes of tariffs or rules of Carrier tariff application affect the conditions of contract of air carriage if carriage is in progress.
2.9.3. If passenger voluntarily changes itinerary after start of service a new ticket is drawn up on the basis of the tariff of new service. New service tariff is recalculated from the initial point of carriage applicable at the date of carriage commencement if other not covered by Carrier Rules of tariffs applied. The amount of extra charge is calculated on the basis of the difference between the original tariff and the tariff of new carriage including any applicable charges.
2.9.4. Procedure of calculation of taxes or charges withdrawn from passengers is fixed by respective government authorities and/or the Carrier and brought to the attention of passengers in sales office in the processing of carriage. Any tax or charge is payable by passenger on top of tariff unless otherwise provided by Carrier rules of tariff application.
2.9.5. Discounts from tariffs of air carriage are established by Carrier Rules of Tariff Application worked out on the basis of applicable laws of the Russian Federation and regulatory documents of the federal civil aviation administration.
2.9.6. Tariffs, taxes and charges are payable by passenger (Consignor) in the currency of the country where the carriage document is drawn up or in another currency provided by the Carrier unless that contradicts the foreign exchange regulations of the country of sale.
2.9.7. If carriage is payable in currency other than the currency of tariff publication, calculation of equivalent in the currency of payment is performed on the basis of rate published in reservation systems effective at the time of carriage processing. In that case the amount of tariff payment equivalent is regulated by the Carrier additionally.
3. CARRIAGE OF PASSENGERS
3.1. Ticket and Baggage Ticket
3.1.1. Ticket or baggage receipt (hereinafter “Ticket”) is a carriage document certifying conclusion of a contract of air carriage between the Carrier and passenger. A separate Ticket is drawn up for each passenger or (if necessary) Ticket and issued together with it additional ticket (tickets) which is indicating the ticket number to which it is issued.
3.1.2. Ticket may be drawn up in electronic format (electronic Ticket) or as hard copy (paper Ticket).
18.104.22.168. Paper Ticket shall consist of:
a) Flight and passenger coupons;
b) Information pages containing information on the conditions of contract of carriage of passenger and his baggage on domestic (international) air routes, main rights, obligations and responsibilities of the Carrier and passenger, items and substances prohibited for carriage and other data necessary for passenger.
22.214.171.124. Electronic Ticket shall consist of:
a) electronic flight coupon(s);
b) itinerary receipt.
3.1.3. Passenger may receive drawn-up Ticket or itinerary of electronic Ticket directly from the sales office of the Carrier or its Agent or select means of delivery agreed with the Carrier or its Authorized Agent or receive itinerary of electronic Ticket independently in accordance with the procedure set by the Carrier or its Authorized Agent.
3.1.4. Passenger Ticket must indicate passenger last and first names (in full) and passenger ID number.
3.1.5. Passenger Ticket coupons contain information about the conditions of carriage of passenger and his baggage between indicated points on specific route. In Ticket issued for charter flights the amount paid is not indicated for carriage of passenger, baggage and cargo executed by Contract of Aircraft Charter.
3.1.6. Ticket is issued to passenger after payment of carriage cost at the tariff set by the Carrier only. Passenger is only admitted for carriage at display of a Ticket duly executed and containing required flight coupon, other unused flight coupons and a passenger coupon (for paper ticket only). Passenger shall keep the Ticket and all unused flight coupons during the entire trip and produce them to the Carrier or the Handling Company at any time at request.
3.1.7. Changes to Passenger Ticket at passenger request are permissible with Carrier consent and are only made at the location where Ticket was bought by the Carrier or its Authorized agent (Agent) in accordance with Carrier Rules for tariffs applied and during the period when ticket is valid.
3.1.8. The Carrier or the Handling Company shall indicate in the baggage ticket being a part of the Ticket certifying baggage acceptance for carriage, the number of baggage pieces or gross weight (further weight), except for the items referred in 4.4.5 of these Rules. If passenger has an electronic Ticket the data of the number of pieces and/or weight of baggage, with the exception of items referred to in 4.4.5 of these Rules, are input in electronic format.
3.2. Lost, Damage or Invalid Ticket
3.2.1. Passenger is admitted for carriage if he/she holds a duly executed Ticket.
3.2.2. The Carrier may not accept passenger for carriage pending the establishment of the fact of passenger contract of carriage conclusion if:
a) any part of the Ticket is damaged;
b) ticket coupons contain corrections unconfirmed by the Carrier (Agent) in due course;
c) a required flight coupon of paper ticket is missing;
d) corresponding coupon of electronic ticket has status not appropriate for carriage;
e) Paper Ticket (flight and passenger coupons) bears no mark of Carrier (Agent) validator;
f) Paper Ticket is declared by passenger as lost;
g) produced Ticket was earlier declared as lost (stolen) or recognized as counterfeit.
3.2.3. The Carrier shall take any reasonable measures within its power to establish the fact that the contract of passenger carriage has been concluded.
3.2.4. Should it be established that no contract of air carriage has ever been concluded the Ticket is recognized as invalid, and passenger is not admitted for carriage. A Ticket recognized as invalid is cancelled by the Carrier (Authorized agent) with drawing up a report indicating the reasons why the Ticket is invalid.
3.2.5. A duplicate is only issued after it is established that a contract of air carriage has been concluded, provided Passenger supplies information about the lost or damaged Ticket (place/date of acquisition, date of acquisition, itinerary, flight number, date of departure).
3.2.6. In some cases, such as processing of carriage on blank forms of Interline partners, TKP, ARC or BSP, in processing of carriage in reservation systems different from the Carrier reservation system, including, on Carrier official letter forms without automated mask, if passenger turns up less than 3 hours before flight check in is closed, the process of ascertaining conclusion of contract of air carriage may take certain time whereby passenger is recommended to contact the Carrier on any matters concerning the Ticket blank in advance. The Carrier shall exert any reasonable effort to clear up the fact of contract of carriage conclusion but bears no responsibility if such fact may not be established as a result of failure to provide required information by Interline partners, BSP, ARC agents or TKP employees. Should the fact of conclusion of Contract of Air Carriage be established after the completion of embarkation, the Carrier shall provide the passenger carriage on the itinerary of the non-performed carriage by the next flight having available seat and carriage capacity in the same service class corresponding to the paid tariff under the rules of tariff applied.
3.2.7. Ticket duplicate is an exact copy of the original Ticket and valid for carriage on the original itinerary. Ticket duplicate is only drawn up for unused segments of service, provided the term of the original Ticket has not expired before the application for duplicate is filed. After executing a duplicate the date of departure may be changed under the rules of tariff application.
3.2.8. Receipt for excess baggage and Miscellaneous Charges Order lost by passenger are not reissued and no duplicates for those are executed.
3.2.9. If the Carrier or Carrier Authorized Agent is unable to draw up a Ticket duplicate, passenger may be offered to acquire a new carriage document, provided the new carriage document is acquired for the same itinerary (or a part of itinerary) and tariff, and execution of “Application for loss of passenger carriage document and return of money” (except as the lost Ticket is drawn up on interline partner form). After the fact of original contract of carriage conclusion is established the Carrier shall return to the passenger excess money paid for carriage. The refund required through Carrier Offices or at its instruction through the offices of the Authorized Agent under these Rules, conditions of air carriage and other internal rules or technologies of the Carrier.
3.2.10. Passenger for whom the fact of conclusion of a contract of air carriage with the Carrier is established after the departure of respective flight that should have been flown by the passenger, may be offered to either use service on the route of unused service on the next flight on which there is available seat or carriage capacity in the class of service which meets the paid tariff, or get a refund for unused service (in the amount that would have been paid to the passenger in case of voluntary waiver of carriage) under the rules of tariff application and in accordance with the procedure set by the Carrier. Refund for unused carriage under a lost Ticket drawn up on interline partner forms is returned in accordance with the procedure set by the interline partner.
3.3. Transfer of Passenger Ticket
3.3.1. Ticket is not subject to transfer or use by another person unless otherwise provided by the laws of the Russian Federation. If a paper Ticket is produced by a person not indicated in the Ticket the Ticket is withdrawn by the Carrier and its cost is not reimbursed to the bearer. In that case the Carrier shall make out a report indicating reasons for withdrawal of the Ticket. Reimbursement of Ticket cost for a fully or partially unused service to a person not indicated in the carriage document is made at production of a power of attorney by the person indicated in the carriage document, certified in accordance with the statutory procedure.
3.3.2. If a Passenger Ticket is used or cost of service reimbursement is received by another person not indicated in the carriage document the Carrier is not liable to passenger entitled to service under the carriage document.
3.4. Validity of Passenger Ticket
3.4.1. A Ticket issued to passenger at a normal tariff is valid for carriage within one year of the commencement date of carriage, and if no flight coupon is used or the Ticket is issued with open date, — within one year of the date of issue.
3.4.2. A Ticket issued to passenger at a special tariff is valid within a term set by the Carrier rules of tariff application.
3.4.3. Ticket may be accepted for exchange or refund under Carrier rules of tariff application within the validity period of such Ticket.
3.4.4. A Ticket issued at a special tariff may be accepted for exchange at extra charge to match a higher tariff under the requirements and conditions of the tariff applied to the original Ticket unless otherwise stipulated by the rules of that tariff. In that case the term of Carrier obligation certified by a reissued Ticket accrues from the first flight coupon of the old Ticket if the service has started or from the date of issue of a new Ticket if no coupon of the old Ticket was used.
3.4.5. Each flight coupon of the Ticket is valid for carriage of passenger between the points indicated therein under the respective class of service. If the Ticket is drawn up with open date of return flight, reservation of a passenger seat on board of the aircraft for the requested date of departure is made in the availability of seats in that class of reservation within the validity period of the Passenger Ticket.
3.4.6. The Carrier may extend the term of the contract of carriage certified by the Ticket at no extra charge to the passenger if:
a) the Carrier has cancelled the flight indicated in the carriage document of the passenger;
b) the Carrier failed to carry passenger within the time indicated in the carriage document to schedule (flight plan);
c) the Carrier failed to perform landing referred to in the passenger carriage document at the airport of destination.
3.4.7. If passenger failed to complete a commenced carriage within the valid period of the Ticket for reason of his illness or the illness of his family member or close relative travelling with him on the aircraft, which is confirmed by medical documents the passenger may request the Carrier to amend the term of the contract of carriage appropriately, and the Carrier acting according to “Rules of the voluntary return/ exchange of transport documentation on the basis of medical documents” shall extend the contract of carriage with regard to the content of medical documents provided by passenger.
3.4.8. If passenger carrying a Ticket with open date of departure requests reservation of service, and the Carrier is unable to provide a passenger seat and carriage capacity within the validity period of the Ticket the Carrier or its Authorized agent shall make reservation for a next flight which has available passenger seat or flight capacity of the service class matching the paid service class.
3.5. Passenger Check in and Baggage Check-In Before Departure
3.5.1. Passenger carrying Ticket shall at the airport of departure or in another point established by the Carrier go through a procedure of check in and baggage check in as well as aviation security check. In carriage on an international route passenger shall also go through customs, border and if necessary, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks.
3.5.2. Passenger shall well in advance arrive at the point of Ticket check in and baggage check in for required pre-flight formalities (check in procedure, payment for excess baggage, check, customs, border security and other formalities, execution of exit and entrance documents), as well as embarkation and loading of baggage on aircraft. Airport check in for Siberia Airlines flights is completed 40 minutes before the time of departure, unless otherwise provided by international regulated documents. The time of beginning and ending of check in at the city terminal is fixed separately and notified to Passenger in drawing up Tickets. The deadline for check in at the city terminal is fixed with allowance for time period required for delivery of passenger and baggage to the airport of departure for embarkation. The deadline for embarkation on board of the aircraft is fixed at each airport depending on its capacity and reported to passenger at check in.
3.5.3. For the purpose of flight safety passengers, cabin baggage, baggage including accompanied belongings, and cargo go through mandatory pre-flight check and if necessary past-flight check.
126.96.36.199. Pre-flight and past-flight checks of passenger, cabin baggage, baggage including accompanied belongings are conducted at airport by authorized persons of aviation security services and transport police officers taking part in pre-flight and past-flight checks.
188.8.131.52. Passengers with diplomatic status having diplomatic immunity and couriers carrying correspondence pass checks on general basis.
184.108.40.206. Pre-flight check does not preclude inspection in the course of investigative, criminal investigative and other operations by authorized persons in accordance with the statutory procedures of the Russian Federation.
220.127.116.11. In the process of aircraft operations pre-flight check is performed after passenger check in, border security, customs, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks.
18.104.22.168. If Passenger refuses to pass check the contract of air carriage shall be considered terminated according to item 3 of article 85 of Air Code unilaterally with reimbursement of fare under these Carrier Rules and Carrier tariff application rules.
3.5.4. To pass the procedure of check in and baggage check in passenger shall produce an ID document.
22.214.171.124. Passenger ID documents include:
a) RF passport;
b) RF passport for going abroad, regular foreign passport, diplomatic passport, service passport;
c) national passport of foreign citizen;
d) RF residence permit for stateless persons;
e) birth certificate for RF citizens under 14;
f) seaman certificate of identification for duty travel;
g) RF citizen temporary ID;
h) repatriation certificate to the country the citizen of which he/she is;
i) certificate of identification of officer or warrant officer of RF or CIS except Georgia;
j) military ID of RF military serving on draft or under contract with notation of being in service;
k) travel document of stateless person or refugee;
l) Travel document (international pass) of UN;
m) ID of deputy of State Duma and Federation Council of Federal Assembly of the Russian Federation (in domestic services of the Russian Federation);
n) certificate of release from confinement;
o) ID issued to convict allowed leaving place of confinement for short or long period of time.
126.96.36.199. Also if necessary passenger shall have on himself documents certifying special conditions of carriage of this Passenger and his baggage (power of attorney for accompanying a child, medical certificate, documents from veterinary, etc.).
188.8.131.52. In case when passenger is going to present at check in another ID document rather than document which was used for issuing a Ticket, passenger no later than the begging of the check in has address a Carrier or Authorized agent for entering in Ticket and in automatic system of reservation changes concerning the ID document and Carrier or Authorized agent has to produce actions for entering the indicated changes.
3.5.5. Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located on the territory of the Russian Federation, and the airport (point) destination outside the customs area of the Customs union, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.
3.5.6. Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located outside the territory of the customs area of the Customs union, and the airport (point) destination on the territory of Russian Federation, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.
3.5.7. If a transfer passenger did not declared that there is inside of baggage are goods which are subject to obligatory declaration in writing and it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing in accordance with the customs legislation, the baggage is accepted to final destination and is presented by the Carrier or handling company to the customs authority for customs control at the airport of transfer.
3.5.8. At the check in boarding pass is given to passenger which shall include name and surname of the passenger, flight number, departure date, end time of boarding, gate number (if at the time of passenger check in the gate number already known) and seat number at the aircraft. If necessary, additional information may be given on boarding pass.
3.5.9. Passengers are boarding the aircraft after they present a boarding pass for respective flight.
3.5.10. For international flights passenger shall have duly executed exit, entrance or other documents required under the laws of the country into/from or through the territory of which carriage will be performed. Passenger travelling by international flights with transit without visa has to have confirmation of valid ticket with confirmed booking from transfer aiport to the final destination (ticket, itinerary receipt, boarding pass).
3.5.11. The Carrier is not liable for matters pertaining to Passenger relationships with government services (customs, border security, immigration, etc.) unless otherwise provided by international or national legislative documents of the country of departure, transfer, stop-over or entrance. However, the Carrier may check any required documents at check in prior to acceptance of Passenger and his baggage for carriage.
3.5.12. Passengers who are late for check in or boarding to aircraft is not admitted for the flight.
3.6. Passenger Services on Board of Aircraft
3.6.1. The Carrier shall have trained flight personnel on board of aircraft sufficient in number to provide passenger services, including emergency medical aid and flight safety under the applicable standards and rules of civil aviation.
3.6.2. The Carrier shall provide on board of aircraft:
a) passenger information about flight conditions and rules of behavior on board of aircraft;
b) passenger information about location of main and emergency exits and conditions of abandoning aircraft in emergency;
c) passenger information about positioning of survival kits and inflatable escape chutes in aircraft cabin;
d) serving of soft and/or hot drinks and catering;
e) emergency medical aid.
3.6.3. The Carrier shall provide on board of aircraft a range of services depending on aircraft type and equipment, duration of flight, time of day when the flight is performed and class of service indicated in the carriage document. The Carrier shall provide passenger with the following services:
a) information and reference services;
b) individual services;
c) first medical aid;
d) provision with soft-stuffed items and passenger accommodations in flight;
e) serving drinks and/or meals;
3.6.4. During level flight on board of aircraft passengers are provided with catering free of charge or for extra charge (to be advised on Carrier web-site in “Flight Information”, subsection “Rules”) subject to the service class, type of aircraft, duration of flight and time of day. The Carrier reserves the right to cater passengers with cold meals irrespective of time of day and duration of flight on board of aircraft the type of which prohibits the use on board of special equipment required for passenger catering with hot meals in compliance with flight safety standards.
3.6.5. Smoking (including electronic cigarettes) is strictly prohibited on board. In the territory of airport smoking is only permitted in special places.
3.6.6. Rules of passenger’s behavior on board of aircraft.
While on board the Company’s aircraft passengers are entitled to:
a) require any of the services provided for by the air carriage contract;
b) address to the company’s employees and ask for protection if their life, health, honor or dignity is threatened.
While on board the Company’s aircraft passengers shall:
a) promptly react to the requirements of the Aircraft pilot in command and other crew members’ recommendations;
b) place hand baggage and personal belongings into the designated place only;
c) keep safety seatbelts fastened when “Fasten Your Seatbelts” panel is on (however, it is recommended to keep seatbelts fastened at all times during the flight);
d) after boarding the plane to switch on airplane mode on all personal portable electronic devices with transmitting function;
e) put inside of carry-on baggage for the time of taxing, take off, descending and landing the electronic devices the size of which is not allowed fast and safely place them in the pocket of front seat;
f) observe the generally accepted rules of conduct in a public place.
While on board the Company’s aircraft passengers are forbidden to:
a) cause situations threatening flight safety or life, health, honor and dignity of other passengers and crew, use any verbal insult or, all the more so, physical violence towards them;
b) take alcoholic drinks except for those offered on board by the Company;
c) smoke (including Electronic cigarettes) at any time during the flight;
d) use safety equipment without special instructions of the crew;
e) use electronic devices during the entire flight with transmitting function not equipped with airplane mode;
f) use during the time of taxing, take off, descending and landing the electronic devices the size of which is not allowed fast and safely place them in the pocket of front seat;
g) at any time during the flight use transmitting sets, remotely-operated games, wireless network devices;
h) cause discomfort to other passengers and interfere with the crew’s work;
i) damage the Company’s property and/or take out it from the cabin;
j) stand up and move around the cabin during taxi, ascent or descent when the “Fasten Your Seatbelts” panel is on.
In the event of violation of these Rules the passenger is liable:
a) on domestic flights in accordance with the applicable legislation of the Russian Federation;
b) on international flights in accordance with the requirements of the international air legislation (i.e., the International Convention On Crimes and Some Other Activities Performed on Board signed in Tokyo in 1963 and ratified in 166 countries including Russia, hereinafter referred to as the “Tokyo Convention”) and the applicable legislation of the country of departure regardless of the country of registration or operation of the respective aircraft;
c) if a delinquent who committed a crime outside Russia that affected citizens or property of the Russian Federation did not undergo punishment abroad, he/she shall be subject to such punishment upon his/her return to Russia in accordance with Article 12 of the Criminal Code of the Russian Federation.
3.7.1. Passenger may make one or more stop-overs in any intermediate airport enroute. Passenger shall advise the Carrier or its Agent of its intention to make a stop-over at drawing up Passenger Ticket and Baggage Ticket. The stop-over shall also be mentioned in the indicated carriage document. When passenger carriage document is drawn up at special tariff, stop-over is made with account for restrictions or ban on stop-overs under the rules of respective tariff application.
3.7.2. Passenger stop-overs along a service route are permitted within the validity period of Passenger Ticket, provided they are agreed in advance with the Carrier or its Agent, indicated in Passenger Ticket and Baggage Ticket, taken into account at the calculation of the cost of carriage, and for international carriage are also permitted by aeronautical (government) authorities of the country of intended stop-overs.
3.7.3. If at drawing up Passenger Ticket passenger failed to declare stop-over at an intermediate airport but chose to make such stop-over and stated so at that airport, such passenger may only proceed with the flight having introduced required amendments in Ticket data (exchange of Ticket) under these Carrier rules and applicable Carrier tariff rules; also passenger shall, before the resumption of the flight, indemnify the Carrier for all and any actual losses of the Carrier (including but not limited to, compensations the Carrier has paid or will have to pay to third parties in connection with such delay of flight) incurred as a result of delay of aircraft departure (flight performance) related to withdrawal of his baggage from the aircraft if processed to the point originally indicated in the carriage document. The exception is passenger stop-over caused by his/her illness or illness of his family member or close relative accompanying him on this aircraft, or other force-majeure events occurring at the point of stop-over. The fact of passenger illness or illness of his family member or close relative preventing him/her from proceeding with the flight service shall be confirmed by respective medical documents according to “Rules of the voluntary return/ exchange of transport documentation on the basis of medical documents”.
3.7.4. If passenger failed to proceed with flight service from the intermediate airport for reasons depending on the Carrier the Carrier shall dispatch such passenger to the point of destination with an aircraft performing next scheduled flight. Such carriage shall be performed at no extra charge or duty to that passenger.
3.8. Passenger Carriage with Discount
3.8.1. Certain passenger categories are entitled to travel by air with discount under the laws of the Russian Federation and the Rules of Air Carriage provided by the Carrier.
3.8.2. Execution of carriage document for passengers enjoying government benefits is made individually at presentation of documents confirming the right to discount carriage by air under the laws of the Russian Federation and by written permission of the Carrier.
3.9. Carriage of Children
3.9.1. An adult passenger or passenger on board who is according to civil Legislation of Russian Federation has obtained the ability in full before he/she reaches 18 years old may carry one infant less than two years of age free of charge on domestic service or on international service with discount of ninety percent of normal or special tariff in the lack of specific conditions of special tariff application, without provision of an individual seat with obligatory drawing up of ticket. If an infant under two is provided with an individual seat at the request of the accompanying passenger such infant is carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application. Other infants under two accompanying the passenger and children between two and twelve are carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application, with provision of individual seats.
3.9.2. In drawing up Passenger Ticket and in the process of child check in a document shall be produced to the Carrier confirming the age of the child. The age of the child is counted at the date of carriage commencement from the initial point of departure indicated in the carriage document. The Carrier or its Agent shall indicate the date of birth in the child’s Passenger Ticket.
3.9.3. The child’s Ticket at the alteration of route and/or date of flight departure following commencement of carriage is reissued at the tariff of air carriage with discount corresponding to the age of the child at the date of commencement of carriage from the initial point of departure indicated in new carriage document.
3.9.4. Departure of a minor beyond the boundaries of the Russian Federation is regulated by the laws of the Russian Federation.
3.9.5. Airlines will take all possible measures to accommodate on board of aircraft full-aged passenger or passenger who according to Civil Code of RF obtained legal competency in full before 18 years old and travelling with him child (children) at the age up to 12 years.
3.9.6. Children in the age of two to twelve years old are carried only accompanied by an adult passenger or a passenger, who is in accordance with the civil legislation of the Russian Federation, has acquired full legal capacity until the age of eighteen years.
3.10. Carriage of Sick Passengers and Passengers with Disability
3.10.1. Passenger shall determine his capability to use air transport based on his/her health condition. Carrier is not liable in front of passengers including sick passengers and passengers with disability for possible deterioration of passenger health and/or other consequences onset in the course of flight except the cases when such consequences and/or health deterioration were caused by acts (negligence) of Carrier.
3.10.2. A citizen of the Russian Federation recognized as legally incapable by court may at a request of parents, step-parents or custodians leave the territory of the Russian Federation accompanied by an adult person capable to ensure the safety of the legally incapable citizen of the Russian Federation and the safety of surrounding people. The accompanied person should be at least 18 years old or passenger who according to Russian Federation Legislation obtained legal capacity in full before 18 years old (which should be confirmed by presenting of corresponding document which was given by competent government agency — Certificate of Marriage Registration or decision of court).
3.10.3. Carriage of seriously ill passenger, passenger on stretchers and passengers with hearing and vision disabilities at the same time is performed with accompanied person who will take care during the flight.
3.10.4. Patients on stretchers are carried with the provision of specially equipped seat on board the aircraft at triple tariff Y and accompanied only. Patients on stretcher are carried in economy class cabin only.
3.10.5. Whereas it is necessary to place the special equipment on board of aircraft the carriage of patients on stretchers should be confirmed by Carrier according to requirements of article 2.7.2.
3.10.6. For carriage passengers with disability and other persons with limited mobility, wheelchair, crutches and other mobility aids are carried free of charge and not included in free baggage allowance.
3.10.7. When for passengers with impaired vision accompanied by guide dog reservation of a seat is made, Carrier has to be informed about carriage of such passenger in order to assist at check in at the airport of departure and his/her delivery to aircraft at the airport of departure and from the aircraft at airport of arrival.
3.10.8. In case of transportation of visually impaired passenger accompanied by guide-dog, the dog shall be carried on board of the flight free of charge in passenger compartment of economy class, in excess of free cabin baggage allowance. The dog shall have the muzzle and the lead on and shall be attached to the chair at the feet of the passenger it accompanies.
3.11. Carriage of Pregnant Women
3.11.1. Pregnant women are only admitted for carriage subject to production to the Carrier of a medical certificate issued by a medical institution that they have no contradictions against air travel at the date of flight indicated in the Ticket.
3.11.2. Carriage of pregnant women is performed subject to the Carrier bearing no liability to the Passenger for unfavorable consequences that may ensue for the Passenger and the fetus in the process and as a result of carriage by air, except for cases when such consequences and / or deterioration of health were caused by the Carrier’s actions (inaction).
3.12. Carriage of Deported Passengers and Passengers Expelled from the Russian Federation in Administrative Procedure
3.12.1. Carriage of deported passengers and passengers banished from a foreign state and the Russian Federation is performed under the laws of the Russian Federation and international civil aviation law.
3.13. Carriage of Diplomatic Couriers
3.13.1. Carriage of diplomatic couriers is performed in compliance with requirements of state authorities.
3.13.2. Diplomatic courier shall carry and produce at request of the Carrier documents certifying his special powers as a person accompanying mail.
3.14. Carriage of Officials
3.14.1. List of citizens served in the VIP Lounge is approved by the Federal Aviation Administration by agreement with executive authorities of RF subjects, and in VIP Lounges of Moscow, Moscow Region, Saint-Petersburg and Sochi by the Administration of RF President by agreement with the Federal Security Service of the Russian Federation.
3.14.2. Officials are served at the airport of departure, arrival, transit or transfer in special premises of the airport — VIP lounges (if any). Requirements in the check in officials are no different from generally accepted ones.
3.14.3. Officials are served in VIP lounges on the basis of applications. Applications are filed by representatives of state, public, political, confessional or business organizations. Passengers are charged for services provided in VIP lounge.
3.14.4. Officials shall arrive at the airport of departure not later than the time of closing of check in.
3.14.5. VIP passengers and their cabin baggage and checked baggage are delivered to the aircraft in last turn separately from other passengers.
3.14.6. VIP passengers and their baggage are removed from the aircraft at the airport of departure in last turn priority.
3.15. Carriage of Officers on Duty of State Courier Service to the Government of the Russian Federation
3.15.1. Officers of State Courier Service to the Government of the Russian Federation are issued Passenger Tickets out of line.
3.15.2. Check in of passenger Tickets for officers of that department and processing of dispatches (correspondence) carried by them are performed before the beginning of passenger check in, and during check in — out of line. Pre-flight check of State Courier Service officers, their cabin baggage and baggage (except pouches) is performed on general terms out of line.
3.15.3. State Courier Service officers on duty are allowed to carry weapons while on board of the aircraft. Airport aviation security service shall inform the aircraft Pilot in command via the senior flight attendant about location of seats occupied by armed State Courier Service officers on board of the aircraft.
3.15.4. Personnel of Airport Security shall instruct State Courier Service officers that in case of any incidents on board of the aircraft they should not interfere unless requested by Pilot in command.
3.15.5. Carriage of dispatches (correspondence) by State Courier Service to the Government of the Russian Federation is performed on passenger seats (not more than 80kg of weight per seat) next to the accompanying officer or at a place convenient to observe and is paid for in accordance with accepted procedure.
3.15.6. Officers of State Courier Service to the Government of the Russian Federation carrying dispatches (correspondence) board the aircraft before the beginning of general passenger embarkation.
3.15.7. Officers of State Courier Service to the Government of the Russian Federation may stay on board of aircraft during parking, and in intermediate points of landing — near the aircraft for exchange of dispatches (correspondence).
3.15.8. Rules of carriage of officers (employees) of other federal executive authorities, dispatches (correspondence) of these authorities may be set by other regulatory acts approved by the federal civil aviation administration jointly (by agreement) with interested federal executive authorities.
3.16. Carriage of Transit and Transfer Passengers
3.16.1. The Carrier or its Agent while issuing Passenger Ticket to a transit or transfer passenger for the service route shall:
184.108.40.206. ensure reservation and confirmation of reservation of carriage for transfer passenger in all itinerary segments to allow the passenger to arrive at the transfer airport in time for administrative formalities prior to flight departure;
220.127.116.11. advise the passenger of procedures he/she shall perform at the transit or transfer airport in order to proceed further to the point of destination;
18.104.22.168. advise the passenger of requirements of state authorities at transit/transfer points in international carriage including:
a) the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure on the territory of the Russian Federation to the airport (point) destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;
b) the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure outside the territory of customs territory of the Customs union to the airport (point) destination on the territory of Russian Federation union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;
c) the conditions, restrictions and responsibilities that arise after check in as transfer passenger and his/her transfer baggage (including the provisions of article 4.3.4);
d) that the application of the simplified procedure under which a transfer baggage can be checked to final destination, the passenger does not exempt the transfer passenger from compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.
e) Liability for breach of customs legislation Customs union and the Russian Federation legislation on customs.
3.16.2. The fact of concluding the contract of carriage confirms the acceptance of transfer passengers that transfer passengers informed by Carrier about conditions, requirements and responsibilities set forth in articles 3.16.1, 4.3.4)
3.17. Carriage of Business Class Passengers
3.17.1. Business class passengers at airport could be offered the special service including check in at a separate desk, access to business lounge and delivery on board of aircraft separately from economic class passengers if it is covered by terms of applicable fare under which the ticket was issued.
3.17.2. On board of aircraft business class passengers are provided with seats in business class cabin and special service.
3.17.3. On arrival business class passengers are first to leave the aircraft separately from economy class passengers but not before VIP passengers.
3.18. Carriage of Passengers with extra seats
3.18.1. Passenger may book one extra seat for travelling with the higher comfort. Payment for extra seat is charged to an affordable rate of the corresponding class of service.
3.18.2. A single ticket is issued for a Passenger and extra seat reserved for travelling with the higher comfort.
3.19. Carriage of Passengers Proceeding with Staff Tickets
3.19.1. A passenger being an airline employee or Carrier own employee may be carried with Staff Ticket by Carrier flights with consent of the Carrier. Depending on the importance of the carriage and employee position a Staff Ticket may be provided with confirmed or unconfirmed reservation.
3.19.2. Passengers proceeding with Staff Tickets with confirmed reservation are served in the same way as Passengers who paid the cost of Ticket in compliance with applicable standard check in procedures. The following conditions shall be observed in serving passengers without confirmed reservation:
a) passenger may be admitted for carriage subject to the availability of a empty seat following admittance of passengers who paid the cost of carriage and/or other passengers entitles to seat reservation;
b) in case of transit carriage passenger shall be advised that his/her carriage may be suspended at any transit airport for lack of empty seats on further route segments, and the Carrier shall not be liable for that;
c) in case of transfer carriage passenger and his/her baggage may be checked to the first transfer airport only;
d) for the purpose of quick identification of baggage if carriage is performed within one segment the baggage of such passengers shall be loaded on the aircraft in last turn in order to permit easy access to it to quickly unload in case of necessity.
3.19.3. In case of disruption of flight schedule passengers with Staff Tickets with confirmed reservation are served like passengers who paid for their Tickets. Passengers with Staff Tickets without confirmed reservation admitted for carriage, in case of disruption of flight schedule are served like any other passengers.
3.19.4. At the transfer airport a passenger with Staff Ticket without confirmed reservation is served as in the airport of departure.
4. CARRIAGE OF BAGGAGE
4.1. General Requirements
4.1.1. Personal belongings are accepted for carriage as checked-in baggage or cabin baggage. Checked-in baggage is carried in baggage and cargo compartments of the aircraft. Cabin baggage is carried by passenger on board of aircraft.
4.1.2. Passenger’s checked baggage shall be carried by the same aircraft as the passenger proceeds on. If such carriage is impossible the Carrier shall carry such baggage by an aircraft that performs next flight to the passenger point of destination.
4.1.3. The Carrier may deny carriage of baggage and/ or cabin baggage of passenger if the weight, number of pieces, contents, overall dimensions or its package does not meet the requirements of these Rules.
4.1.4. Baggage of a passenger that failed to show up for embarkation after check in (including the baggage of no-show transit passengers and their cabin baggage) are to be offloaded from the aircraft.
4.1.5. At check in and / or accepting the baggage, the passenger must present for weighing all baggage intended for carriage as checked baggage.
4.2. Free Baggage Allowance
4.2.1. In case of concluding an air carriage agreement for a passenger providing for a free baggage allowance, a passenger has the right to carry his or her baggage within the limits established by the Carrier without additional charge. The free baggage allowance is established depending on the type of tariff, class of service, it is indicated in the ticket (itinerary receipt of the electronic ticket) and cannot be less than ten kilograms per passenger of an aircraft.
4.2.2. When flying on codeshare flights with other carriers the baggage allowance of carrier who operates the flight apply. In case if carriage performed on flights of two or more carriers, including codeshare flights with other carriers, the rules of most significant carrier apply.
4.2.3. When passenger is involuntary downgraded a free baggage allowance of such passenger will stay unchanged according to the allowance indicated for class of service paid.
4.2.4. The Carrier on passenger’s request who travelling with common aim of travel in the same airport (point) of destination or airport (point) of stop over on the same flight (family members, persons who are travelling together or travelling to business trip) and have concluded agreement for the carriage of passengers by air, which provide the free baggage allowance, is obliged to combine the amount of the free baggage allowance by weight provided by the agreement of carriage for each of the passengers. The weight of one piece of checked baggage must not exceed thirty kilograms and is accepted for carriage without charging an additional fee. If the weight of one piece of combined baggage exceeds thirty kilograms, payment of such baggage is performed in accordance with paragraph 4.5.9. of these Rules. Baggage has to be checked in for each passenger individually.
4.3. Checked in Baggage.
4.3.1. Passenger baggage is accepted for carriage at check in at the airport of departure or in another check in point. The Carrier or Handling Company shall issue to passenger with part (tear-off part) of numbered baggage tag for each piece of checked in baggage, another part have to be attached to each piece of baggage accepted by Carrier for carriage in baggage and cargo compartment under Carrier liability. Baggage tag is intended for baggage identification. To identify special conditions of carriage checked baggage is additionally attached a special unnumbered baggage tag.
4.3.2. The weight of a single piece of baggage shall not exceed 50 kg, excluding the wheelchairs and other assistive devices used by passengers with disabilities. When international carriage is taking place other maximum weight limitations, number of checked in pieces can be established according to applicable norms and state requirements of airports (point) of departure, airport (point) of transfer, and/or airport (point) of destination.
4.3.3. In connection of up to 24 hours transfer baggage is processed to the final destination or transfer point depending on the capacity of the airport of departure/transfer and the requirements of state authorities at the transfer point. If passenger flight connection exceeds 24 hours his baggage is processed to the point of transfer only.
4.3.4. Baggage of transfer passenger which has to be controlled by customs is accepted for carriage according to customs legislation of RF and/or customs legislation of the country to the territory, from the territory or through the territory of which carriage is performed.
4.3.5. When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation a simplified procedure of customs operations may be applied in according to Russian legislation, under which customs control of transfer baggage is performed without presenting it to customs authority by transfer passenger himself.
4.3.6. Check in of transfer baggage at the airport of departure to final destination is performed by declaring of transfer passengers to carrier, and (or) operator authorized by the airport of departure:
a) the absence in his transfer baggage of goods subject to customs declaration in writing;
b) that there is no need to present a transfer baggage at the airport of transfer for customs declaration in writing.
4.3.7. When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation the baggage can be checked in to the final destination only under condition that it does not include goods subject to customs declaration in writing.
4.3.8. When check in transfer baggage to the final destination airport (point) the basis for presenting the transfer baggage of transfer passengers by Carrier to customs authority for customs control at the airport (point) transfer is the presence on the transfer baggage the baggage tag with number, confirming the fact of check in of transfer baggage in the Russian Federation to airport (point) of destination.
4.3.9. Availability on the transfer baggage of baggage tag with number indicates declaration by transfer passengers to the customs authority that in the transfer baggage there are no goods subject to customs declaration in writing.
4.3.10. The use of a simplified procedure in which a transfer baggage can be checked to the final airport (point), does not exempt the transfer of passenger compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.
4.3.11. Presenting of transfer baggage, checked in in accordance with Russian Federation legislation, by Carrier to the customs authority for customs control at the airport (point) transfer is not exempt a passenger from liability for breach of customs legislation Customs Union and the Russian Federation legislation on customs.
4.3.12. The Carrier or Handling Company have to make a note on paper Ticket about the quantity and weight of checked baggage which is treated as baggage ticket issued to the passenger. In case of electronic Ticket entries of baggage weight and quantity are made electronically.
4.3.13. The Carrier or Handling Company having accepted baggage for carriage is liable for safekeeping the checked in baggage and its package.
4.3.14. From the time baggage is checked in for carriage and until the time when it’s claimed by passenger, passenger is prohibited to access the baggage except for its identification or additional check by competent services.
4.3.15. The Carrier may verify the weight of baggage carried by passenger at the airport of landing and/or airport of destination. If it established that the passenger is carrying baggage above the set free baggage allowance or above the quantity indicated in the baggage ticket without paying due charge for such carriage the Carrier may demand payment for respective part of the baggage.
4.4. Cabin Baggage and items accompanied by passenger which are not weighted and tagged
4.4.1. The passenger has the right to carry free of charge cabin baggage within the limits set by the Carrier and allows him to place cabin baggage in the passenger cabin of the aircraft.
4.4.2. For the purpose of aviation security, protection of life and health of aircraft passengers and crew, cabin baggage may not contain items or substances forbidden for carriage by air transport according to aviation security regulations.
22.214.171.124. Personal belongings of the passenger, exceeding the cabin baggage allowance established by article 4.4.3, can be accepted by the carrier as checked baggage in accordance with the conditions of the concluded air carriage agreement for the passenger.
4.4.3. Such items can be carried as cabin baggage on Carrier flights:
a) for economy class passengers — personal belongings of passenger not prohibited for carriage in aircraft cabin with up to 10 kg in total, and in total dimensions by quantity no more than 55×40×23 cm.
b) for business class passengers — personal belongings of passenger not prohibited for carriage in aircraft cabin with up to 15 kg in total, and dimensions no more than 55×40×23 cm each.
4.4.4. Cabin baggage during transportation shall be stored under passenger seat or be placed over the passenger seat in a closing baggage compartment.
4.4.5. In addition to cabin baggage, the passenger has the right to carry the following personal belongings in the cabin of the aircraft without charging an additional fee, if they with passenger seat and are not inserted into the cabin baggage:
a) a backpack, the weight of which should not exceed 5 kg and the dimensions of which should not exceed in the sum of three measurements of 75 cm, or a ladies’ purse, or a briefcase with nested in a backpack, or a bag, or a briefcase belongings;
b) flower bouquet;
d) infant food for use in flight;
e) suit in garment bag;
f) a device for carrying a child (a baby bassinet, restraining systems (devices) for children under two years old, a baby stroller and other devices) for the carriage of a child whose dimensions do not exceed 55×40×23 cm and allow them to be safely placed in the cabin of the aircraft in overhead compartment or under the seat in front of a standing passenger seat;
g) medicinal products, special dietary needs in the amount necessary for the flight;
h) crutches, walking-sticks, walkers, rollators, a folding wheelchair used by the passenger and having dimensions that allow to safely place them in the cabin in overhead compartment or under the seat in front of standing passenger seat for passengers with reduced mobility.
i) goods purchased at duty-free shops at the airport, packed in a sealed plastic bag, the weight of which shall not exceed 3 kg and the dimensions of which in the sum of three dimensions shall not exceed 75 cm.
4.4.6. At check in and / or at boarding gate, by Carrier request, must be presented for weighing the cabin baggage, as well as the belongings specified in paragraph 4.4.5 of these Rules.
4.4.7. Baby strollers, baby carrying devices (baby bassinets, restraint systems (devices) for transporting the child and crutches, walking sticks, walkers, rollators, wheelchairs, having dimensions that do not allow them to be safely placed in the cabin of the aircraft in overhead compartment or under the seat in front of a standing passenger seat when transporting a passenger with limited mobility have to be weighed during check in, baggage tags are issued, they are carried in excess of the free cabin and baggage allowance.
4.4.8. Passenger shall take care of safekeeping of cabin baggage and items listed in paragraph 4.4.5 of these Rules carried on board of the aircraft. Passenger while disembark the aircraft should remove all cabin baggage and items listed in paragraph 4.4.5 of these Rules from board of aircraft.
4.5. Excess, Heavy and Oversize Baggage
4.5.1. Passenger shall inform the Carrier or its Agent in advance about the proposed weight, dimensions and number of baggage items in excess of the allowance with compulsory reservation of such baggage.
4.5.2. Passenger shall pay for carriage of excess baggage at the rate set by the Carrier applicable at the time of payment.
4.5.3. If passenger presents for carriage more baggage that was preliminarily agreed with the Carrier and paid for, such amount of baggage can only be accepted for carriage subject to carriage capacity available on board of the aircraft and payment made by the passenger.
4.5.4. The Carrier may limit carriage or deny carriage of passenger baggage with number of pieces, weight or dimension exceeding the free baggage allowance set by the Carrier if such carriage was not agreed with the Carrier in advance.
4.5.5. If at the point of departure Passenger produced for carriage baggage with a weight and/or size, and/or in number of pieces less that reserved and paid for in advance, the difference cost between the declared and actual weights of excess baggage is subject to refund to passenger under these Rules.
4.5.6. Passenger traveling within itinerary may reduce or with Carrier consent increase the weight and number of pieces of carried baggage.
4.5.7. If passenger during the journey increases the weight and/or number of carried baggage items he/she shall pay the carriage cost of baggage the weight and size of which exceed the free baggage allowance of the earlier paid freight. If passenger en route reduces the weight of carried baggage the Carrier shall not recalculate the previous freight.
4.5.8. During reservation of seat in aircraft or buying a Ticket passenger shall advise the Carrier or its Agent about carriage of oversize baggage.
4.5.9. Transportation of oversized baggage, heavy baggage, service dogs, pets and birds is paid based on their actual weight, dimensions and number of pieces on the specified Carrier baggage rates independently of other belongings passenger carried as luggage, except guide dogs, following with a passenger visually impaired, and as wheelchairs, crutches, walking sticks, walkers, rollators, used by a passenger with disabilities and other persons with disabilities, as well as a baby strollers used by a passenger with a child, having dimensions that do not allow it to be safely placed in the cabin of the aircraft in overhead compartment or under the seat of an in front passenger seat, and carried free of charge.
4.5.10. Oversize baggage is accepted for carriage provided the dimensions of loading hatches and baggage and cargo compartments of the aircraft permit its loading/unloading on/from the aircraft and placement on board. Such baggage shall have handles for carriage and fastenings in moving to/from aircraft and on board and means for its fastening.
4.5.11. If excess and/or oversize baggage has to be carried by aircraft of several carriers the Carrier drawing up carriage documents for that baggage shall get the consent of those carriers for such carriage.
4.6. Documents for Excess Baggage
4.6.1. Excess baggage ticket or electronic miscellaneous charge order confirms payment for excess baggage carriage by passenger.
4.6.2. Excess baggage ticket shall contain flight (from one to four) and passenger coupons executed by approved form.
4.7. Carriage of Baggage in Aircraft Cabin with extra seats
4.7.1. Passenger baggage requiring special care (movie—, photo-, tele—, video- or radio equipment, electronic or optical instruments, appliances, office automation equipment, music instruments, fragile items) may be carried in aircraft cabin with allocation on extra seat(s).
4.7.2. Carriage of baggage in aircraft cabin is processed and performed with advance approval by the Carrier. Passenger shall advise the Carrier or its Agent of baggage carriage in aircraft cabin with allocation on extra seat(s) while making reservation or acquiring ticket and pay for a separate extra seat(s) for such baggage.
4.7.3. A single ticket is issued for a passenger and extra seat for baggage carriage in the aircraft cabin. Extra seat is paid at an affordable rate of economy class.
4.7.4. The weight of baggage carried in aircraft cabin may not exceed the average weight of a passenger (no more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.
4.7.5. Package of baggage carried in aircraft cabin shall have devices for fastening to a passenger seat.
4.7.6. Delivery of baggage carried in aircraft cabin on board of aircraft, lifting and positioning in aircraft cabin, removal from aircraft and transportation from the aircraft are performed by passenger.
4.8. Diplomatic Baggage (Mail)
4.8.1. Diplomatic baggage (mail) accompanied by diplomatic courier is allowed for carriage in aircraft cabin. It is checked in as unchecked baggage (cabin baggage), separately from the courier’s personal baggage and may be placed on a separate passenger seat(s).
4.8.2. The weight of diplomatic baggage (mail) carried in aircraft cabin may not exceed the average weight of a passenger (not more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.
4.8.3. Carriage of diplomatic baggage (mail) is charged at Carrier rates published in the reservation system.
4.8.4. Carriage of diplomatic baggage (mail) in the custody of the Carrier is performed subject to Carrier rules.
4.9. Requirements for baggage and cabin baggage contents
4.9.1. For the flight safety purpose the following items are not accepted for carriage as checked, carry-on and on one’s person baggage:
a) items and substances prohibited for carriage by laws of the Russian Federation and Government regulations, rules and instructions of state bodies of the Russian Federation, international documents in the area of civil aviation, international treaties of the Russian Federation and documents of public authorities of any country to, from or through the territory of which carriage is performed;
b) explosives, firing agents and items stuffed with them;
c) compressed and liquefied gases;
d) flammable liquids;
e) flammable solids;
f) oxidizing substances and organic peroxides;
g) toxic substances;
h) radioactive materials;
i) caustic and corrosive substances;
j) poisonous substances;
k) fire-arms, cold and gas arms, except cases and in the manner established by the legislation of the Russian Federation;
l) other materials and substances which may be used as a weapon of assault on passengers, crew, or creating threat to aircraft flight.
4.9.2. Full list of dangerous goods prohibited for carriage on board the aircraft contain in Technical Instructions for safe transport of dangerous goods by Air (DOC 9284 ICAO).
4.9.3. Items and substances which may be carried in limited quantities:
a) cylinders with gas Div. 2.2. worn for the operation of mechanical limbs;
b) non-radioactive medicinal or toilet articles (including aerosols) — the total net quantity of each single article must not exceed 0.5 kg or 0.5 L, total net quantity per 1 passenger must not exceed 2 kg or 2 L;
c) hair curlers containing hydrocarbon gas — up to one (1) per passenger.
4.9.4. Items and substances which may be carried in limited quantities in checked baggage only:
a) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bayonets, daggers, knives: sheath-knives, jettison-blade knives, lock-knives, mockups of any weapons;
b) domestic knives (scissors) with length of blade over 60 mm;
c) alcoholic beverages, when in retail packaging, containing more than 24% but not more than 70% alcohol by volume, in receptacles not exceeding 5L, with a total net quantity per person of 5 L;
d) liquids and alcoholic beverages containing not more than 24% alcohol by volume;
e) aerosols for sporting or home use — in containers of not more than 0.5 kg or 500 ml — not more than 2 kg or 2 L per passenger. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents;
f) internal combustion or fuel cell engines — must meet A70 of ICAO Technical Instructions
g) medical thermometer, containing mercury, in a protective case — one per passenger.
4.9.5. Items and substances which may be carried in limited quantities in cabin baggage or personal belongings:
a) medical thermometer without mercury;
b) mercury barometer, packed in pressurized container with consignor seal (transported by a representative of the weather bureau);
c) cigarette lighter — (permitted on one’s person only), one per passenger;
d) dry ice for perishable foodstuffs cooling — not more than 2,5 kg per passenger;
e) 3% hydrogen peroxide — not more than 100 ml per passenger;
f) fuel cells powering portable electronic devices (e.g. cameras, cellular phones, laptop computers and camcorders) — in accordance with ICAO Technical Instructions requirements;
g) liquids, gels and sprays referred to non-hazardous in containers of not more than 100 ml capacity (or equivalent capacity in other volume units), packed in tightly closed transparent plastic bag not more than 1 L capacity — one bag per passenger.
4.9.6. Airport administration may make a decision on introducing supplementary measures of aviation security on higher risk flights, whereby it’s prohibit to carry the following items in aircraft cabin:
b) hypodermic needle (if there is no medical justification provided);
d) scissors with length of blade less than 60 mm;
e) folding (without clamp) travel penknives with length of blade less than 60 mm;
f) mercury barometers.
4.9.7. Items and substances that may be carried with the approval of the Operator:
a) small oxygen or air, gaseous, cylinders require for medical use. The cylinders must not exceed 5 kg gross weight;
b) heat producing articles (e.g. equipment powered by battery, such as underwater torches (diving lamps) high intensity and soldering irons, which in case of accidental activating generate a lot of heat and may cause a fire) can be transported in checked and in carry-on baggage. Heat producing component or energy source must be removed to avoid unintentional functioning during transportation;
c) avalanche rescue backpack, containing a cylinder of compressed gas in Div. 2.2. ICAO Technical Instructions — not more than one (1) per person. May also be equipped with a pyrotechnic trigger mechanism containing less than 200 mg net of Div. 1.4S;
d) not more than four small cylinders with carbon dioxide or other gas Div. 2.2. ICAO Technical Instructions (the volume of each cylinder cannot exceed 50 ml ) inserted into self-inflating life jacket and not more than two spare cylinders for it;
e) only in checked baggage — security-type equipment such as attaché cases, cash boxes and bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material, while performing ICAO Technical Instructions;
f) battery-powered wheelchairs or other similar mobility devices with non-spillable batteries, carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair or mobility device. In cases where the mobility device is specifically design to allow its battery(ies) to be removed by user (e.g. collapsible), battery must be transported in strong and rigid packaging and battery must be protected from short circuit;
g) battery-powered wheelchairs or other similar mobility devices with spillable batteries, carried as checked baggage, if battery shut off, battery terminals protected from short circuit and battery securely fastened to wheelchair of mobility device. If battery removed from wheelchair, it must be protected from short circuits and transport in strong and rigid leak-tight packaging, which avoid spillage and surrounded by compatible absorbent material sufficient to absorb their total liquid contents. It is recommended to install vent plugs to this battery type to avoid spillage;
h) battery-powered wheelchair or other similar mobility device with lithium ion batteries carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair. In cases where the mobility device is specifically design to allow its battery(ies) to be removed by user (e.g. collapsible), battery remove and transport in passengers cabin, if battery terminals protected from short circuit and battery protected from damage and battery energy capacity not exceed 300 Watt-hours. It is allowed to carry in passengers cabin only one spare battery with energy capacity not more than 300 Watt-hours or two spare batteries each not exceeding 160 Watt-hours.
4.9.8. Carriage of lithium ion, lithium metal batteries and devices containing such batteries.
126.96.36.199. Portable electronic devices containing lithium metal or lithium ion cells or batteries (watches, calculating machines, cameras, cellular phones, lap-top computers, camcorders, etc), when carried by passengers or crew for personal use must be carried as carry-on baggage. If such devices carried as checked baggage, device must be protected from inadvertent activation.
188.8.131.52. Portable medical electronic devices (Automated External Defibrillators (AED), Nebulizer, Continuous Positive Airway Pressure (CPAP), etc.) containing lithium metal or lithium ion cells or batteries must be carried as carry-on baggage.
184.108.40.206. Spare batteries must individually protected to prevent short circuits (for example, by placing in package and insulating of battery terminals (e.g. by taping over exposed terminals) or placing of each battery in separate plastic bag or protective pouch), and carried as carry-on baggage.
220.127.116.11. Also, each installed of spare battery must comply with the following restrictions:
a) for a lithium metal battery, the aggregate lithium content is not more than 2 g;
b) for lithium ion batteries, the Watt-hour rating is not more than 100Wh.
18.104.22.168. Lithium ion batteries with a watt-hour exceeding 100Wh but not exceeding 160 Wh, or with a lithium metal content of more than 2g but not more than 8 g (for medical devices PMED) may be carried as spare batteries in carry-on baggage or as part of lithium ion battery powered equipment in carry-on baggage. Maximum two spare batteries may be carried in carry-on baggage only. These batteries must be individually protected to prevent short circuits.
4.9.9. It’s not recommended to passengers to put into their checked baggage fragile and perishable items, banknotes, jewelry, precious metals, computers, debentures, valuable securities and other, business documents, passports, IDs, keys or similar items.
4.9.10. Passenger is responsible for carriage in baggage items prohibited for carriage or handed over for transportation according to the requirements and conditions of carriage set out in this rules.
4.10. Carriage of Weapon, Ammunition and Special Devices
4.10.1. Carriage by air of weapon, ammunition and special devices (hereinafter, weapon) is performed under the laws of the Russian Federation and by laws of federal executive authorities, laws of other states and international treaties of the Russian Federation.
4.10.2. Transfer carriage of weapon, ammunition and impact munition is prohibited.
4.10.3. Passenger may not carry in aircraft cabin in flight:
a) fire, gas, pneumatic, cold or mechanic arms of any type;
b) pistols, revolvers, rifles, carbines and other fire, gas, or pneumatic arms, electric strikes and their mockups;
c) any weapon mockups or models (including toys);
d) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bayonets, daggers, dirks, stilettos, knives: sheath-knives, commando knives, switchblades, jettison-blade knives, lock-knives, and domestic knives of any purpose;
e) explosives, firing agents and items stuffed with them: gunpowder of any type in any package or quantity, live rounds (including smallbore); cartridges for gas pistols, capsules (caps); pyrotechnics: pistol-lights; landing flares, torch pots, blasting cartridges, blaster matches, Bengal lights, detonating cartridges, trotyl, dynamite, shimose, ammonal and other explosives, detonators, electric detonators, electric spark igniters, detonating cord.
4.10.4. Passenger with weapon having permit for their carriage are surrendered to the Carrier at the airport of departure for temporary storage during flight and are returned to the passenger on the completion of the flight at the airport of destination.
4.10.5. If aircraft itinerary crosses state border the matter of weapon carriage on board shall be settled in advance by the passenger with respective authorities of states concerned for compliance with laws and regulations applicable in those states. Passenger shall have permission to enter a state with weapon from competent authorities of such state.
4.10.6. On the territory of Russian Federation acceptance of weapon for carriage, execution of required documents, delivery on board at the airport of departure and issuance at the airport of destination are affected by an Aviation Security Officer (ASO).
4.10.7. Acceptance of weapon from passenger for temporary storage for the period of flight is confirmed by a report executed in three copies signed by the carrying passenger and ASO.
4.10.8. The first copy of the report is also signed by the Carrier and is filed with ASS at the airport, the second copy is kept by the Carrier and the third copy is kept by the passenger to claim the weapons at the airport of destination.
4.10.9. ASO informs the carrying passenger about the procedure of weapon claim at the airport of destinations.
4.10.10. Officers of the Federal Safeguard Service of the Russian Federation, State Courier Service to the Government of the Russian Federation on duty having required individual travel orders are not required to surrender their weapons to Carrier for safe custody.
4.10.11. Weapon is carried packed in a sealed metallic locker placed in an isolated baggage or cargo aircraft compartment.
4.10.12. Long-barrelled weapon the dimensions of which in disassembly prevent them from being put in (standard) metallic lockers are carried in isolated baggage or cargo aircraft compartments in passenger packing sealed by ASS (special container, case, jacket) meeting aviation security requirements.
4.10.13. Citizens of the Russian Federation could carried out weapons on the territory of the Russian Federation in the amount of not more than 5 units and ammunition up to 1000 pieces but not more than 5 kg (gross weight) per passenger based on the permissions of internal affairs bodies in storage, storage and carrying, storage, and use of, on the import of Russian Federation to the relevant species, types and models of weapons or licenses for their acquisition, collecting or displaying weapons.
4.10.14. Weapon is returned to passenger at the airport of destination by the Aviation Security Officer against the production by the carrying passenger of the third copy of the report, ID, weapon license and, as required, permission for weapon import into the territory of the Russian Federation or export from the Russian Federation.
4.10.15. Weapon unclaimed by a passenger at the airport of destination is delivered by the Aviation Security Officer to internal security authorities.
4.10.16. If the weight of weapon and ammunition, plus the weight of any other piece of baggage of passenger does not exceed the Carrier baggage allowance (in equivalent weight), thus weapons and ammunition are not counted as a separate piece of baggage and additional fee is not required.
4.11. Carriage of Pets and Birds
4.11.1. Only dogs, cats and birds are accepted for carriage as checked baggage or cabin baggage. Any other animals are not accepted for carriage as checked baggage or cabin baggage and can be carried as cargo according to these Rules.
4.11.2. Pets (birds) are carried by air as checked baggage (in aircraft baggage compartment) upon prior approval of such carriage with the Carrier at the booking system and also permission from the state of arrival and transit in case of international carriage.
4.11.3. Passenger shall advise the Carrier or its Authorized agent of carriage of pets (birds) at the reservation of carriage or acquisition of Passenger Ticket but not later than 48 hours before flight.
4.11.4. Pet (bird) carried by air shall be placed in for carriage in hard container (plastic, wooden) or metal cage with air supply and secure lock. The size of the container or cage shall allow the animal to stand up to the full body height and turn around (360 degrees). The container (cage or basket) bottom shall be waterproof and covered with absorbent material, with an edge over the perimeter preventing the spillage of the absorbent material. Bird cages shall be covered with thick light-tight fabric.
4.11.5. The same container (cage) may house not more than two adult animals if the weight of each animal is less or equal to 14 kg, and they get along perfectly one with another. The animals weighing more than above shall be carried in separate containers (cages). No more than three animals of the same offspring, not elder than 6 months may be placed in the same container (cage).
4.11.6. The transportation of pets (birds) in the cabin of an aircraft may be made only upon prior approval of such carriage by the Carrier at the booking system and under condition of transportation of the animal by full age passenger (not more than 1 container (cage) per passenger). Such animals shall be inside the containers (cages). The weight of container (cage) housing the animal shall not be more than 8 kg. The size of rigid container (cage) in total of three dimensions (length/height/width) shall not be more than 115 cm; however, the height of the container cannot exceed 20 cm. It is allowed to carriage petc in a soft travel bag upon condition that dimensions of such bag do not exceed 55×40×25 cm and it can be safely stowed under the seat in front of passenger chair.
Note: design of pet soft travel bag should have a frame, ventilation hole and a reliable locking device, excluding spontaneous opening, the bottom of the soft travel bag should be waterproof and covered with absorbent material.
4.11.7. During the flight, the container (cage), pet soft travel bag with the animal in the aircraft cabin should be placed under the seat of the seat in front. It is prohibited to place the container (cage), pet soft travel bag with the animal at the emergency exits, in passages and on overhead compartments. The animal shall stay inside the locked container (cage), pet soft travel bag during the time spent on board of the aircraft (during the flight, taxiing, landing/ disembarkation etc.).
4.11.8. The passenger carrying a pet (bird) by air traffic, shall present at check in the passenger Ticket, valid documents of health of the pet (bird) issued by the relevant authorities of veterinary medicine, as well as any other applicable documents required by the countries regulations of airport of origin, transit and destination.
4.11.9. The Carrier reserves the right to limit the number of animals carried on the same flight according to the aircraft type, flight route and payload capacity etc.
4.11.10. No more than two containers with pets (animals), soft travel bags are allowed to be carried in the aircraft cabin.
4.11.11. Pets and birds are not covered by free baggage allowance. Carriage of pets and birds is charged at the rate of excess baggage on the basis of the actual pet/bird weight including the container (cage).
4.11.12. Guide-dogs accompanying blind passengers are carried in aircraft cabin free of charge, as excess baggage, subject to document about required training presented, provided such dog is wearing a collar and a muzzle and is tied to the chair at the owner’s feet. Blind passengers accompanied by a guide-dog are provided with seats at the end of aircraft cabin.
4.11.13. Pets and birds are accepted for carriage provided the passenger undertakes full responsibility for them. The Carrier is not liable for harm inflicted by such pets or birds on third persons, just as it is not liable to such passenger for denial of import or carriage of such pets or animals into/through any state or territory.
4.11.14. Passenger shall observe all Carrier requirements and indemnify the Carrier for all damages and extra expenses resulting from harm caused by such pet/bird to the aircraft, baggage of other passengers, health and/or lives of other passengers.
4.12. Declaration of Baggage Value
4.12.1. Baggage may be checked in by passenger with declared value. Declared value of baggage shall not exceed the actual value of the baggage.
4.12.2. As passenger declares the value of checked in baggage the Carrier may demand the passenger to produce the contents of the baggage for checking, and in obvious discrepancy between the amounts of declared value and the contents establish its real value or deny acceptance of the baggage for carriage at the declared value.
4.12.3. Passenger may declare the value of his/her checked baggage both at the point of departure and at the point of stop-over. Moreover, passenger may change the previously declared value of checked baggage. The amount of declared value shall not exceed 20 000 (twenty thousand) rubles; if the appraised value exceeds that amount the passenger shall produce primary documents (checks, check copies, etc.) for valued baggage. The Carrier keeps copies of provided documents at the airport of departure and permits baggage carriage if the passenger observes all conditions of baggage valuation. The value of checked baggage may be declared for each piece of baggage separately.
4.12.4. Fee for declared value of checked baggage is 10 (ten) percent of the amount of declared value, payable at the point of departure.
4.12.5. Any items accepted for carriage as baggage with declared value shall be in intact package precluding access to the contents.
4.13.1. Each item of checked baggage shall have intact package ensuring its safekeeping during carriage, handling and precluding chance of harm to passengers, crew, and third party, damage to the aircraft, and baggage of other passengers or other property.
4.13.2. Baggage non-complying with the requirements of paragraph 4.13.1 above is not accepted for carriage.
4.13.3. Two or more items in separate packages may not be integrated into a single piece.
4.13.4. Baggage the package of which contains sharp or protruding elements or baggage in broken package is not accepted for carriage.
4.13.5. Baggage having external damages which do not affect its safety in carriage and handling and cannot cause harm to passengers, crew, third persons, damage the aircraft, baggage of other passengers or other property may be accepted for carriage as checked baggage with the Carrier’s consent. In that case the presence and type of damage are certified by passenger signature.
4.13.6. The Carrier may deny acceptance of baggage as checked if the baggage is not placed in package ensuring its safekeeping in usual conditions of handling.
4.14. Baggage claim
4.14.1. The Carrier shall keep passengers informed about the place of checked baggage claim area at the airport of destination, stop-over or transfer, as well as about the reason and duration of any delay in baggage delivery and should insure baggage delivered to passengers.
4.14.2. Passengers have to claim his/her checked baggage after its dispensing by the Carrier at the point of destination, stop-over or transfer subject to the baggage ticket and a baggage tag.
4.14.3. Baggage claim takes place at the airport to which the baggage was checked in. However, at passenger’s request the baggage may also be issued at the point of departure or at the point of stop-over unless such issue is prohibited by regulations of public authorities and time and circumstances permit such issuance.
4.14.4. In case of such baggage issuance at the point of departure or at the point of stop-over, any amounts paid to the Carrier earlier in connection with carriage of such baggage may be offset with the Carrier’s consent only.
4.14.5. If a person claiming baggage is unable to produce a baggage ticket and detachable slip of a baggage tag the Carrier may issue baggage to such person only if he/she produces sufficient proof of his/her rights to such baggage. A report of such baggage issuance is executed obligatorily.
4.15. Storage and Disposal of Baggage
4.15.1. Passenger baggage may be stored free of charge at the airport of destination within 2 days including the day of arrival.
4.15.2. Storage of baggage in excess of the term of free storage is charged to the owner at applicable rates.
4.15.3. Storage of baggage non-delivered to the airport of destination in time provided by the passenger’s carriage document through the Carrier’s fault is charged to the Carrier.
4.15.4. Storage of baggage non-received by a passenger at the airport of destination through the passenger’s fault is charged to the passenger.
4.15.5. Passenger baggage without a baggage tag the owner of which is unidentified is deemed as undocumented.
4.15.6. Passenger baggage as of the time of its delivery at the airport of destination including undocumented baggage, is deemed unclaimed if within 6 months of the day of its arrival it was not claimed and is disposed of by the Carrier under the laws of the Russian Federation.
4.15.7. The Carrier or Handling Company shall within the statutory term of storage pending baggage disposal as unclaimed take reasonable measures to search for the owner.
4.15.8. Undocumented baggage the owner of which was identified by search is stored at the airport within 6 months of the date when the airport of destination having received such baggage sent a written notice to the owner of the arrival of the baggage. On the expiry of this term baggage is deemed as unclaimed and subject to disposal.
4.15.9. Perishable foodstuffs contained in unclaimed undocumented baggage in case of spoilage are subject to destruction. Impossibility of their further storage and their destruction are confirmed by report.
4.15.10. Cabin baggage left by passenger on board of aircraft is stored at the airport of destination within the time and on the conditions of storage of undocumented and unclaimed baggage.
4.16. Abandoned, Left or Misplaced Baggage
4.16.1. The Carrier or Handling Company shall take all reasonable measures to search for baggage if passenger on arrival at the point of destination, stop-over or transfer could not recover his/her baggage and filed a written statement of non-arrival of the baggage without leaving the baggage claim area.
4.16.2. If baggage was not given back to the passenger through the Carrier’s fault the baggage paid for by the passenger in accordance with Carrier rules is forwarded to the point of destination, stop-over or transfer at the Carrier’s cost.
4.16.3. If checked baggage was not found within twenty one days of the date of filing a statement of non-recovery of baggage the passenger may claim damages inflicted by the loss of checked baggage.
4.16.4. If checked baggage was found the Carrier shall inform the owner of such checked baggage and Carrier should organize baggage delivery to the airport (point) indicated by the passenger or at the passenger’s request to the indicated address at no extra charge.
4.17. Transportation of products under quarantine as checked baggage
4.17.1. Transportation of products under quarantine as checked baggage (plants, products of phytogenesis, tare, package, soil or other organisms, objects or materials which can became a carrier of hazardous organisms or help to spread hazardous organisms) is performed according to international agreements of RF about quarantine of plants, RF legislation in the field of providing quarantine of plants and legislation of country in the field of providing quarantine of plants on the territory, from the territory or through the territory of which the carriage is performed.
5. CARRIAGE OF CARGO
5.1.1. Carriage of cargo is performed by passenger and cargo aircraft performing flights over the territory of the Russian Federation and international air services.
5.1.2. Carriage of cargo by passenger aircraft is performed on the basis of availability of capacity.
5.1.3. The Carrier accepts for carriage cargo whose nature of package and properties permit its safe carriage under the following conditions: low, up to 145 Mmhg pressure, temperature +/- 60o C and overloads up to 3g. Cargo shall be packed with account for their specific properties and peculiar features so as to guarantee their safety in usual handling while carrying by air, and to preclude harm to natural persons or damage to other cargo and property of the Carrier.
5.1.4. Some types of special cargo (perishable, dangerous, animals, heavy or oversize cargo) are accepted for carriage by agreement with the Carrier under the conditions set forth in these Rules and requirements of internal, international or other regulatory documents.
5.1.5. Cargo shall not change its chemical, physical or other properties which may cause its spoilage or aggravate risks during transportation.
5.1.6. Cargo dimensions are limited by size of loading hatches and cargo compartments. The total weight of carried cargo is limited by maximum allowable payload and/or volumes of cargo compartments of operated aircraft.
5.1.7. Carried cargo is subject to compulsory check by the Aviation Security Service of the airport of departure with the use of technical facilities.
5.2. Air waybill
5.2.1. Carriage of cargo is performed subject to air waybill executed by the Carrier or its Agent (General agent) and payment for carriage by the Consignor unless otherwise provided by supplementary agreements.
5.2.2. Air waybill is issued on the basis of signed application by Consignor for the carriage of cargo and document which certifies the identity of Consignor or letter of attorney and document which certifies the identity of person who presents letter of attorney.
5.2.3. In the application for cargo carriage the information necessary for cargo carriage including but not limited to information about the dangerous goods and absence of prohibited for carriage subject and substances should be indicated.
5.2.4. Consignor has to present valid and sufficient documents which necessary for fulfilling the requirement concerning of customs, quarantine, immigration, veterinary, quarantine phytosanitary types of control and according to legislation of RF and/or legislation of the country to the territory, from the territory or through the territory of which carriage is performed. The Carrier is not liable for checking the validity and sufficiency of these documents.
5.2.5. Air waybill shall be executed at least in three authentic counterparts. However, Air waybill may have up to eight copies: for confirmation of cargo receipt, for airport of destination, for first Carrier, for second Carrier and for Carrier Agent (General agent), the rest (additional) copies are only for Carrier usage.
5.2.6. Air waybill shall reflect:
a) tariff, cost, transportation route, number of packaged, weight, type (nature) of cargo;
b) conditions of limiting Carrier liability in domestic and international carriage of cargo in case of loss, shortage, damage (spoilage) or delay;
c) Carrier obligations as regards delivery of checked in cargo to the point of destination and its issuance to the Consignor, and Consignor obligations to pay for carriage of cargo by air;
d) conditions whereby checked in cargo is returned, Consignee is replaced, cargo is disposed of in case Consignee fails to accept it for any reason;
e) requirement of Consignee notification by the Carrier of cargo arrival at the point of destination and Consignee obligation to accept cargo and pick it up;
f) applied penalties for default of a contract of cargo air carriage and obligations for preparation of carrier statements, raising claims and application of other sanctions provided by applicable legislation;
g) Consignor obligations as regards cargo carriage by air, observance of laws and other regulatory documents of a state to (from, through) territory of which cargo may be carried;
h) information on the conditions of carriage of dangerous goods by air.
5.2.7. Text on the front face of the Air waybill form (form heading, captions of columns and other information), and on the reverse side of the form shall be printed in Russian and in English.
5.2.8. It is acceptable for the information on Carrier liability limits and conditions of contract of cargo carriage in domestic air services to be set out in Russian only, and in international air services — in English only.
5.2.9. Changes to the Consignment note are made by the Carrier or by the Agent (General Agent) in consultation with the Shipper.
5.3. Conditions of Cargo Check In
5.3.1. Cargo is accepted for carriage subject to the following conditions:
a) Consignor has presented documents required by applicable laws, other regulatory documents in the area of civil aviation and these Rules;
b) cargo dimensions ensure its free loading/unloading onto/from the aircraft, positioning in baggage and cargo compartments and strapping;
c) cargo in carriage does not pose threat to passengers, crew of the carrying aircraft, baggage and other cargo carried together;
d) cargo is provided with intact tare and package (ensuring its secure lashing on board of aircraft and safekeeping in carriage) and labeling;
e) import/export or transit/transfer to/from/through the territory of a state is permitted by the legislation and regulations of such state;
f) cargo is delivered to the airport of departure well in advance to permit its handling and performance of required pre-flight procedures and compliance with requirements related to border, customs, immigration, quarantine, veterinary, quarantine phytosanitary and other types of control.
5.3.2. Transportation of products under quarantine as checked baggage (plants, products of phytogenesis, tare, package, soil or other organisms, objects or materials which can became a carrier of hazardous organisms or help to spread hazardous organisms) is performed according to international agreements of RF about quarantine of plants, RF legislation in the field of providing quarantine of plants and legislation of country in the field of providing quarantine of plants on the territory, from the territory or through the territory of which the carriage is performed.
5.3.3. Perishable or dangerous goods, animals or other special types of cargo are checked in if permitted for carriage by laws of the Russian Federation, other states, international documents in the area of civil aviation and other regulatory documents in the area of civil aviation, and these Rules.
5.3.4. Cargo whose weight and overall dimensions exceed the set limits may be checked in under the rules set by the Carrier.
5.3.5. Consignments containing assorted items or goods may not include: valuable cargo, animals, human remains and funeral urns.
5.4. Embargo on Cargo Carriage
5.4.1. If official public authorities have imposed embargo in respect of any state or any territory, in carriage of cargo by air the following procedure applies:
a) Carrier may impose embargo to take effect from 00.00 hours of the following day after the announcement of embargo by the Carrier. After the imposition of embargo types of cargo affected by embargo shall not be accepted for carriage by Carrier aircraft;
b) embargo may be imposed, changed or lifted with a written notice to the Carrier;
c) time of embargo notice is expressed as GMT (Greenwich Mean Time).
5.5. Weighing of Cargo
5.5.1. The Carrier or Agent (General agent) when accepting cargo shall weigh the cargo in the presence of the Consignor and indicate its actual weight in the Air waybill. The cargo shipment consisting out of several cargo pieces can be weigh partially or all at once. The identification of total weight of shipment based on random weighing of separate cargo pieces is not allowed. If while weighing the cargo was determined the difference between the weight provided by Consignor, the final weight will be considered the weight determined by the Carrier or Agent (General agent).
5.5.2. In checking in big-size and/or other oversize cargo it is permissible to go by the weight characteristics of cargo provided in Consignor technical documents, and this to be mentioned in the Air waybill.
5.5.3. Consignor is liable for the reliability of information provided on the weight of big-size and/or other oversize cargo under the applicable legislation.
5.5.4. Carrier may verify the reliability of data given in the Air waybill.
5.6. Requirements for Cargo Package and Labeling
5.6.1. Cargo carried by air shall be in intact tare and package to ensure its secure lashing on board of aircraft and safekeeping in carriage and not to cause damage to passengers, crew or the aircraft, baggage and other cargo carried together.
5.6.2. Cargo tare or package shall have clean outer surface, no sharp angles, protrusions or other features that might cause damage or soiling of the aircraft and its equipment, baggage or other cargo. Tare or package of cargo checked in for carriage with declared value (except for passenger personal items) shall be sealed by the Consignor. Seals shall be standard, have clear imprints of figures or characters.
5.6.3. The Air waybill shall be notated to the effect of sealing of the cargo, contain the names of Consignor seals and declared value.
5.6.4. Carrier may deny check in and carriage of cargo if the tare and/or package does not ensure its safety.
5.6.5. Package of checked in dangerous goods shall meet the requirements of ICAO Technical Instructions for Safe Carriage of Dangerous Goods by Air and IATA Dangerous Goods Regulations (Doc 9284 AN/905 ICAO).
5.6.6. Carried without package by agreement with Carrier may be heavy and/or oversize cargo if permitted by technical conditions of its transportation.
5.6.7. Tare of heavy cargo shall withstand the load equal to the cargo weight with account for overload factor provided for a specific type of aircraft.
5.6.8. Each item of cargo shall bear sending and transport labeling, and special cargo requiring special conditions for carriage should have special labeling. The signs should be made clearly and located in visible places.
5.6.9. Carrier (Handling Company) is indicating in transport labeling the information about the airport (point) of departure, airport (point) of arrival, number of pieces in cargo shipment, sequence number, weight of cargo, number of Air waybill.
5.6.10. Consignor indicates the sufficient and reliable information about address and full name, name, middle name or name of Consignor or Consignee, weight of cargo piece, number of pieces in shipment, sequence number of a piece in sending labeling, also information about the type of cargo which require special conditions for carriage in special labeling. The sending labeling has to contain the signs indicating the directions for handling the cargo.
5.7. Carriage of Light Cargo
5.7.1. Cargo shall be light if its volume exceeds 0.006 m3 per 1 kg gross. In the measurement of volume each item of such cargo is assumed as rectangular prism. To measure the volume of cargo item its largest linear dimensions are multiplied: length (m), height (m) and width (m). Volume of gross kilogram is found by dividing the volume of an item by the cargo weight (kg).
5.7.2. Given equal values or if the value of actual weight exceeds the volume weight the actual weight of the cargo applies. If the value of volume weight exceeds the actual weight volume weight applies to the calculation of freight payment, and in the Air waybill the “Gross Weight” column is entered the value of volume weight payable.
5.8. Carriage of Heavy and Oversize Cargo
5.8.1. Cargo item weighing over 80 kg is assumed as heavy. Weight of a single heavy cargo item maximum acceptable for carriage is 250 kg.
5.8.2. Cargo with dimensions of single item exceeding the overall dimensions of loading hatches and cargo compartments of carrier passenger aircraft is assumed as oversize cargo.
5.8.3. Heavy and oversize cargo shall be loaded so as not to damage the aircraft structural elements and other cargo carried by the same aircraft. Consignors shall if necessary supply special loading equipment by agreement with the Carrier.
5.9. Carriage of Perishable Cargo
5.9.1. Assumed as perishable are such goods which in ordinary conditions, i.e., without proper cooling and maintaining optimum temperatures and humidity, quickly get spoilt thus requiring special conditions of transportation.
5.9.2. Perishable goods fall into the following groups:
a) goods of plant origin: fruit, berries, vegetables;
b) goods of animal origin: meat and poultry, fish chilled or smoked, eggs, caviar;
c) derived products: butter (oil), fats, frozen fruit and vegetables, sausage goods and cheese;
d) fish breeding material: spawn, young-of-the-year;
e) live plants, flowers, planting stock, bulbs, seeds;
f) conserved blood, vaccines, and biological preparations.
5.9.3. Perishable goods are checked in at the Consignor’s producing documents (certificates or vouchers) confirming that the cargo during its transportation within the proposed period of carriage will not lose its qualities. The perishable cargo can not be accepted if there are no documents certifying the quality of it.
5.9.4. Documents confirming cargo quality shall be drawn up by an authorized competent authority on the day of cargo delivery for carriage and produced by the Consignor separately for each consignment.
5.9.5. Perishable goods produced for carriage with documents drawn up before the indicated term are not accepted.
5.9.6. Documents certifying the quality of perishable goods shall indicate the time term for the carriage of the goods by air. The Carrier may deny carriage of perishable goods if it is unable to guarantee their delivery before the indicated deadline.
5.9.7. Carriage of perishable goods weighing 2 or more tons is subject to industry regulatory documents and Carrier instructions. The need of an attendant and compulsory sealing of cargo items shall be agreed with the Carrier.
5.10. Carriage of Live Animals
5.10.1. Live animals are only checked in as cargo subject to the provisions of these Rules, state regulations of state of departure, transit, transfer and destination, IATA recommendations “Live Animal Regulations”.
5.10.2. Live animals are accepted for carriage if Consignor has presented documents required by international agreements of RF, legal acts of RF and legislation of the country to the territory, from the territory or through the territory of which the carriage is planning to be performed.
5.10.3. Consignor shall provide for carriage of live animals strong tare (containers, transportation cages and etc.) which will be comfortable enough, safe and require sanitary norms, also the possibility to fix on board of aircraft. Consignor shall provide a stock of fodder and water for an occasion of unforeseen delay of aircraft enroute.
5.10.4. Uncontaminated laboratory animals may be accepted in for passenger flights. Contaminated laboratory animals may not be accepted for carriage.
5.10.5. Carrier may deny carriage of live animals and birds if it is unable to ensure compliance with the laws of the Russian Federation and other states.
5.11. Carriage of Dangerous Goods
5.11.1. Dangerous goods include substances which in transportation, loading, offloading and storage may cause explosion, fire, damage or impairment of the aircraft and its equipment, buildings and structures, cargo and baggage at airports and on board of the aircraft, as well as injuries, poisoning, burns or exposure to radiation of persons and animals.
5.11.2. Carriage of dangerous goods by air is performed under the laws of the Russian Federation and other states, ICAO Technical Instructions for Safe Carriage of Dangerous Goods by Air and IATA Dangerous Goods Regulations (Doc 9284 AN/905 ICAO), international treaties of the Russian Federation and Federal Aviation Regulations.
5.11.3. Dangerous goods are accepted only if they are classified, identified, packed, labeled and documented according to the requirements of international treaties of RF and legal acts of RF.
5.11.4. Goods referred to the dangerous category may only be accepted for carriage by agreement with the Carrier and subject to confirmed reservation for entire itinerary.
5.11.5. To exclude error in the process of acceptance dangerous goods the Carrier or its Agent (General agent) shall use forms of Dangerous Goods Acceptance Check-List. The original is attached to the Air waybill and a copy is kept by the Carrier.
5.11.6. Consignor of dangerous goods or its Agent (General agent) shall before checking in such goods present to a Carrier official a duly filled out and signed form of Consignor Declaration for Dangerous Goods and also Consignor Certificate or Passport for Dangerous Goods. The Company official makes decision on acceptance or denial of acceptance the dangerous goods for carriage and notifies the Consignor or its agent in accordance with Carrier rules.
5.12. Carriage of Cargo with Declared Value
5.12.1. Cargoes with declared value can be accepted for carriage by air.
5.12.2. Consignor may check in for carriage by air with declared value any goods except perishable, dangerous, carried in custody of attendants from the Consignor (Consignee).
5.12.3. The amount of declared value of cargo shall not exceed its actual value and shall be confirmed by the Consignor with attachment of invoices, price-lists or other documents to the air waybill. In the absence of required proof of declared value the Carrier (General agent) may deny the carriage of the valuable cargo.
5.12.4. Valuable cargo with actual value not in excess of US$ 1000 at Central Bank exchange rate at the day of carriage payment is accepted for carriage by Carrier authorized agents without special permission of the Carrier. Valuable cargo with actual value in excess of US$ 1000 is only accepted for carriage with special permission of the Carrier.
5.12.5. Minimum dimensions of valuable cargo: 15×10×5cm, maximum dimensions are subject to the type of the carrier aircraft.
5.12.6. For dispatch of cargo with declared value the Consignor shall provide the Carrier or its Agent with: in domestic carriage — cargo specification and other required documents; in international carriage — customs declaration, export license, cargo specification, any other documents required by the laws of the country of departure, transit, transfer and destination.
5.12.7. In execution of Air waybill cargo items in standard package with identical declared values may be entered as a total number of items with total weight and total (aggregate) declared value. If checked in are items with identical declared values but in different packages and items with different amounts of declared value each item is entered in a separate line of Air waybill with the indication of weight and declared value.
5.12.8. Package of cargo items checked in for carriage with declared value shall be sealed by the Consignor. The seals shall be standard with clear imprints of digits or characters. It is forbidden to execute cargo with declared value and cargo without declared value with a single Air waybill.
5.12.9. It is forbidden to detach cargo items with declared value from the main batch.
5.13. Carriage of Human or Animal Remains
5.13.1. Human remains and animal remains are accepted for transportation on condition of presentation by the consignor of the documents provided by regulatory legal acts of the Russian Federation and/or the legislation of the country on the territory, from the territory or through the territory of which transportation is carried out.
5.13.2. Accepted for carriage by air are deceased in coffins, burial urns and animal remains in boxes meeting the requirements of safety and sanitary standards.
5.13.3. Carriage by air of human remains is performed subject to production by Consignor of a death certificate issued by Civil Registry Office.
Carriage of animal remains is performed subject to production by Consignor of a veterinary authority certificate.
5.13.4. Accepted for carriage by air:
a) metallic or clad by metal sheets wooden coffins (animal boxes) vacuum-sealed, input into wooden boxes; free space between the metallic coffin and the wooden box shall be filled with chips, coal, peat or lime;
b) burial urns — in boxes, upholstered with thick fabric.
5.13.5. Carriage of coffins with human remains and of animal remains by passenger aircraft is only permitted in baggage and cargo compartments isolated from passengers.
Carriage of coffins with human remains and of animal remains in passenger cabin is forbidden.
5.13.6. Carriage of coffins with human remains (animal remains) is charged under the rules of Carrier tariff application.
5.13.7. Official farewell or meeting ceremonies and rituals at loading and offloading of coffins with human remains onto/from the aircraft is forbidden.
5.14. Carriage of Transfer Cargo
5.14.1. Cargo is subject to transfer carriage are only accepted for transfer carriage following agreement of carriage in principle by all airlines taking part in carriage and reload airports. Carriage capacity shall be reserved for the entire itinerary.
5.14.2. The Carrier or Agent (General agent) in accepting transfer cargo for carriage executes an Air waybill indicating transfer airports.
5.14.3. The Carrier shall deliver transfer cargo to the airport of reloading well in advance of departure of aircraft on connection flight to permit all administrative formalities and procedures for transfer of cargo from one aircraft to another.
5.14.4. International air carriage of transfer cargo is performed subject to the requirements of public authorities of the states crossed by such carriage.
5.14.5. Transfer cargo arriving at the airport of reloading in package unable to ensure its safekeeping for further carriage shall be repacked by the Carrier transferring the cargo. Further carriage of transfer cargo is only performed following correction of package defect and damage report has to be issued and attached to the carriage document.
5.14.6. Transfer cargo, mail and survival kits of the aircraft are subject to compulsory pre-flight check in intermediate airports before they are mixed up with checked cargo, mail and survival kits of the aircraft for which such point of carriage is initial.
5.15. Loading and Offloading of Cargo
5.15.1. Loading/offloading of cargo on/from the aircraft is usually performed by the Carrier or Handling Company.
5.15.2. The Carrier may demand the Consignor (Consignee) to provide devices, equipment and fastening materials required for loading/offloading of oversize and heavy cargo.
5.16. Issuance of Cargo at the Point of Destination
5.16.1. Carriage of cargo is deemed completed following the issuance of the cargo to Consignee in accordance with the conditions indicated in the Air waybill.
5.16.2. The Carrier provides with its resources or resources of third parties notification of Consignee about arrival of cargo to its address within 12 hours of the arrival of the aircraft at the point of destination if other is not specified in air carriage agreement.
5.16.3. Consignee shall timely accept and pick up the cargo delivered to his address. Cargo is issued at the point of destination to Consignee or its authorized person referred to in the Air waybill.
5.16.4. In the issuance of cargo the Carrier shall at the request of Consignee verify the number of items and weight of delivered cargo and indicate such weight in the Air waybill.
5.16.5. Issuance of cargo to a customs institution or another public authority at its request or in the absence of Consignee is deemed as its issuance to the Consignee provided the Carrier or Handling Company submits documents certifying such issuance of cargo to the Consignee/Consignor.
5.16.6. If any damage of package or seals of the Consignor is identified that might affect the condition of cargo the Carrier shall in the presence of Consignee open and check the cargo of damaged packages against packing lists, invoices and Consignor documents.
5.16.7. Cargo is given to Consignee based on and according to information indicated in Air waybill. The original of Air waybill for Carrier with remark “confirmation of cargo received” including date and time of cargo delivered to Consignee and signature of Consignee has to be returned to the Carrier or Handling Company. In case when the actual name of cargo, its weight, and number of pieces is different than information indicated in Air waybill, damage, spoilage of cargo, or finding cargo without transportation documents or transportation documents without cargo the commercial act has to be drawn up.
5.16.8. Consignee may refuse to receive damaged or spoilt cargo if it is established that the quality of cargo has changed to an extent precluding its full or partial usage with the original purpose.
5.16.9. Consignee shall pay any charges or duties due from him including payments non-recovered from the Consignor at acceptance of cargo for carriage, and accept cargo from the Carrier or Handling Company. The amount of duties and charges is established by the Carrier.
5.17. Storage and Disposal of Cargo
5.17.1. If Consignee has not claimed arrived cargo during 3 days period starting from the day following from the day the notice about arrival of cargo to his address was sent or during the period established by Carrier rules or by contract of air carriage of cargo or has refused to accept it, Carrier or Handling Company shall inform the Consignor about this and leave the cargo for storage at the expenses of Consignor.
5.17.2. If Consignee failed to reclaim delivered cargo within ten days of sending a notice of cargo arrival to its address the Carrier notifies Consignee of the need to receive the cargo.
5.17.3. If on the expiry of ten days from the day of forwarding notice on the need to receive cargo the cargo is not reclaimed or Consignee refused to accept it the Carrier shall advise Consignor of failure to deliver the cargo. Such notice contains warning of possible disposal or destruction of the cargo in the absence of Consignor instructions within the term indicated in the notice.
5.17.4. In the absence of Consignor instructions within thirty days of forwarding a non-delivery notice or if compliance with instructions given is impossible, cargo is recognized as unclaimed and may be sold or destroyed in due course.
5.17.5. Cargo reaching the airport of destination unaccompanied by documents and/or without required labeling is stored at the airport of destination pending clarification of its identity but not in excess of 60 days from the date of arrival at the airport of the aircraft delivered the cargo. Cargo unclaimed after deadline provided by the Carrier or contract of air carriage of cargo is deemed unclaimed and is disposed of in the order and in time provided by the laws of the Russian Federation.
5.17.6. Subject to disposal is cargo:
a) recognized as unclaimed;
b) with identity non-established within the term of its storage (undocumented cargo);
c) damaged, further carriage of which is recognized as impossible or impractical.
5.17.7. The Carrier or Handling Company shall to the possible extent to advise Consignor/Consignee of its decision to dispose cargo.
5.17.8. The Carrier or Handling Company may dispose cargo without waiting for Consignor decision if delay of cargo disposal may cause its damage or complete unusability for purpose. The Carrier shall advise Consignor and Consignee of disposal of such cargo.
5.18. Disposal of Cargo
5.18.1. Consignor may in the order provided by these Carrier Rules:
a) withdraw checked in cargo before dispatch;
b) substitute Consignee in the Air waybill before issuance of cargo to a person authorized to receive it;
c) disposal of cargo if Consignee failed to accept it or if it is impossible to issue it to the Consignee.
5.18.2. Consignor instructions related to carriage of cargo are binding except as such instruction may damage the carrier or other people.
5.18.3. If Consignor instruction is impossible to comply with the carrier may refuse to fulfill such instruction and shall forthwith advise Consignor to that effect.
5.18.4. Cargo is disposed of subject to original Air waybill being produced to the carrier. Any Consignor instructions concerning disposal of cargo shall be executed in writing.
5.18.5. Expenses of cargo disposal shall be reimbursed by Consignor except as such disposal is a result of violation of contract of air carriage by the Carrier.
5.18.6. Consignor may dispose of cargo before the cargo is received by Consignee or Consignee performs acts evidencing its claim for the cargo. If Consignee fails to accept the cargo or if it is impossible to issue cargo to Consignee the Consignor shall dispose the cargo.
6. ADMINISTRATIVE FORMALITIES
6.1.1. Passengers arriving in the Russian Federation, departing from the Russian Federation or proceeding on a transit/transfer flight landing on the territory of the Russian Federation, as well as baggage and cargo imported into the Russian Federation and exported from the Russian Federation are affected by passport, customs and other rules imposed under the laws of the Russian Federation.
6.1.2. Passenger or Consignor/Consignee shall observe laws and other regulatory documents of competent public authorities of the country from/into/through the territory of which passenger, cabin baggage, baggage or cargo is carried by air, affected by requirements of aviation security, customs, quarantine, immigration, veterinary, quarantine phytosanitary, foreign exchange and other types of control.
6.1.3. While going through border, customs, quarantine, veterinary, quarantine phytosanitary, and other types of control passenger or Consignor/Consignee shall observe requirements of relevant public control bodies.
6.1.4. Passenger or Consignor/Consignee shall produce at state border check points entrance/exit, medical and other documents required by competent public authorities of the country from/into/through the territory of which passenger, cabin baggage, baggage or cargo is carried by air.
6.1.5. Regulation of relationships between public control authorities and passenger, Consignor/Consignee originating from international carriage by air of passenger, cabin baggage, baggage or cargo is exclusively within the competence of the passenger, Consignor/Consignee and is not a responsibility of the Carrier.
6.1.6. The Carrier is not responsible for availability, reliability and proper execution of documents produced at air carriage of passenger, cabin baggage, baggage or cargo issued by competent public authorities.
6.1.7. Carrier may deny air carriage of passenger, cabin baggage, baggage or cargo if documents for such carriage as produced by passenger or Consignor are incomplete or executed improperly. The Carrier is not liable to passenger or Consignor/Consignee for expenses incurred by the latter for reason of non-compliance with requirements of public control bodies for air carriage of passenger, baggage or cargo.
6.1.8. The Carrier is not liable for passenger being late for a flight due to passage of border, customs, sanitary, veterinary, quarantine phytosanitary or other types of control.
6.2. Payment of Penalties and other Charges
6.2.1. If competent public authorities oblige the Carrier to return a passenger denied entry to the country of destination, transfer or transit to the airport of departure or another airport, the passenger or the organization that has executed passenger invitation shall reimburse the Carrier for any expenses incurred in connection with such carriage.
6.2.2. Passenger shall also reimburse the Carrier for other expenses (penalty, pledge) incurred by the Carrier due to denial of entry to the country of destination, transfer or transit.
6.2.3. The Carrier may claim damages and turn to payment of respective tariff and reimbursement of all expenses related to the deportation of such passenger by requirement of competent authorities any amounts paid by a passenger or organization sending such Passenger, for unused service or any other amounts paid by the passenger or the organization that paid for the ticket remaining at the disposal of the Carrier.
7. LIABILITY INSURANCE
7.1. Insurance of Carrier Liability to Aircraft Passenger
7.1.1. Aircraft passenger is subject to mandatory individual insurance for accidents for the period of air carriage. Mandatory liability insurance against harm to the health and life of aircraft passenger and against loss, shortage or damage (spoilage) of baggage is processed by the Carrier.
7.1.2. Mandatory personal insurance of aircraft passengers is performed under contracts between the Carrier and an insurer licensed for such type of mandatory insurance concluded in the order and on the conditions provided by the laws of the Russian Federation.
7.1.3. Amount of insurance premium is included in the cost of Passenger Ticket and charged to passenger when carriage document is bought.
7.1.4. Aircraft passenger who has the right of carriage free of charge by air transport of the Russian Federation is subject to mandatory personal accident insurance without payment of premium.
7.1.5. Amount insured per aircraft passenger provided by the contract of passenger life and health insurance is set at no less than provided by federal law at the date of Passenger Ticket acquisition.
7.1.6. Amount insured provided by a contract of checked in baggage insurance is set at no less than provided by federal law per kilo of baggage weight.
7.1.7. In international air services, in insuring Carrier liability to aircraft passenger including for loss, shortage or damage/spoilage of baggage, the amount insured shall not be less than that provided by an international treaty of the Russian Federation or the laws of relevant foreign state.
7.1.8. Amount insured under passenger mandatory personal insurance scheme is paid in occurrence of insurance event notwithstanding payment of cash amounts to insured persons or their heirs related to the same event on other grounds provided by the laws of the Russian Federation.
7.1.9. The Carrier shall draw up a report of any accident with insured passenger in air carriage, the first copy of which is delivered to the ensured person, his representative or heirs. The Carrier shall also in a written request of insurer forward to it a copy of the said report within 20 days of request receipt.
7.2. Mandatory Insurance of Carrier Liability to Consignor (Cargo Owner)
7.2.1. The Carrier shall insure liability to Consignor (cargo owner) for loss, shortage or damage (spoilage) of cargo for insured amount no less than two minimal amounts of labor remuneration set by federal law at the time of Air waybill issuance per kilo of cargo.
8. REIMBURSEMENT FOR UNPERFORMED CARRIAGE
8.1.1. If carriage is defaulted by the Carrier or if passenger/Consignor involuntarily or voluntarily cancels flight/carriage of cargo the Carrier return amounts under the unused carriage document (partially used)according to these Rules, rules of Carrier tariff application and other Carrier internal rules and technologies.
8.1.2. Refund of amounts under unused carriage document is affected within the term of the carriage document unless otherwise stipulated by the rules of Carrier tariff application.
8.1.3. The Carrier only makes refunds at the production of the carriage document issued by the Carrier or its Authorized agent (General agent) at the location of carriage payment. Refund of amounts against Tickets acquired on Carrier web-site is affected at Carrier Offices (if any) or through Carrier Internet web-site if technically feasible.
8.2. Persons Entitled to Refunds for Unused (Partially Used) Air Service
8.2.1. Amounts are refunded against unused carriage document to the person referred to in such documents or the person that has paid for that carriage, at the production of a document evidencing such payment and a document identifying a person and its right to receive such sums (notarized power of attorney for natural persons, or power of attorney certified by authorized body of legal person for representatives of legal persons), or an empowered person at the production of ID and a document evidencing entitlement to receipt of such amounts.
8.2.2. Refund under unused (partially used) paper carriage document is only effected against a passenger coupon and unused Passenger Ticket flight coupons produced to the Carrier or its authorized agent, as well as MCO, EMD, excess baggage ticket, miscellaneous charge receipt and copies of Air waybill.
8.2.3. Refund under unused (partially used) electronic ticket is affected against documents of personal identification the details of which were used in drawing up the electronic ticket. If the person’s regular passport bears a notation of an earlier issued foreign travel passport (if the electronic ticked was executed on the basis of a foreign travel passport) the foreign travel passport needs not to be produced for refund.
8.3. Refund of Charges
8.3.1. Amount of sums for refund under unused carriage document is defined by rules of carrier tariff application rules.
8.3.2. In case of involuntary cancellation of carriage by passenger or Consignor/Consignee he/it is refunded a sum calculated subject to the following provisions:
a) for unperformed carriage — the entire amount paid for carriage;
b) for partially performed carriage — amount corresponding to the value of unperformed part of carriage.
8.3.3. In case of voluntary cancellation of carriage by passenger or Consignor/Consignee he/it is refunded a sum in accordance with Carrier tariff application rules and provisions of the Contract of Carriage.
8.3.4. Money for unperformed carriage is refunded at the location of Ticket acquisition in the currency and form of payment used for carriage processing under the Carrier rules of tariff application and conditions of contract of carriage, unless otherwise provided by Carrier internal rules and technologies of refund.
8.3.5. Refund of the sum which was paid for carriage performed under the Charter of Aircraft Contract is performed by the party to whom payment for carriage was made under the Charter of Aircraft Contract according to the legislation of the Russian Federation.
9. RIGHTS OF CARRIER, PASSENGER AND CONSIGNOR, TERMINATION OF AIR CARRIAGE AGREEMENT
9.1. Rights of Carrier
9.1.1. The Carrier may without advance notice cancel, delay or postpone aircraft departure till another time, alter scheduled (planned) service itinerary and change the point of landing if such acts are required to ensure flight safety and aviation security, and at request of public authorities within their competence.
9.1.2. The Carrier may unilaterally terminate contract of air carriage of passenger or contract of air carriage of cargo in the following cases:
a) violation by passenger, cargo owner or Consignor of passport, customs or other RF statutory requirements as regards air carriage, as well as rules set out by respective authorities of the state of departure, destination or transit;
b) refusal by passenger, cargo owner or Consignor to comply with requirements imposed by these Rules;
c) if aircraft passenger’s health status requires special conditions of air carriage or threatens the safety of the passenger himself/herself or other persons;
d) passenger refusal to pay for carriage of his/her baggage, in the amount and on terms and conditions stipulated in the contract of air carriage of the passenger.;
e) refusal by aircraft passenger to pay for carriage of a child accompanied by him at discount rate, except for free carriage of a child not over two years of age without allocation of individual seat;
f) violation by aircraft passenger of the rules of behavior on board of aircraft creating threat to flight safety or to the life or health of other persons, and non-compliance by passenger with instructions of aircraft Pilot in Command given under Article 58 of the Air Code of the Russian Federation;
g) presence in cabin baggage, personal belongings listed in paragraph 4.4.5 in baggage or cargo of items or substances prohibited for carriage.
9.1.3. If the Carrier initiates termination of contract of air carriage of passenger or contract of air carriage of cargo passenger, Cargo Owner or Consignor is refunded the amount paid for unused air service under rules of Carrier tariff application, except as provided by subitem е) of item 9.1.2 of this article. In case provided for by subitem f) of item 9.1.2 of this article the amount paid for air carriage is not refunded to aircraft passenger.
9.2. Rights of Passenger and Consignor
9.2.1. Rights of passenger and Consignor are set out in the agreement of air carriage of passenger, the agreement of air carriage of cargo referred to in carriage documents and in these Rules.
9.2.2. Passenger may unilaterally terminate contract of air carriage and voluntarily waive carriage at the airport of departure, transit or transfer with a notice to the Carrier.
9.2.3. Passenger voluntarily waiving carriage may get a refund of the cost of earlier paid for unused air service under rules of Carrier tariff application.
9.2.4. Waiver of flight by passenger is deemed involuntary in the following cases:
a) cancellation or delay of flight indicated in ticket;
b) changes by the carrier of the transportation route;
c) the flight is operated out of scheduled;
d) failure by the Carrier to provide passenger with seats in the aircraft in accordance with the service class for the date and the flight referred to in the carriage document;
e) aborted passenger carriage by aircraft performing scheduled flight under carriage documents, as a result of passenger delay at the airport of departure caused by the length of his recheck if the check of passenger baggage or personal passenger check failed to identify items or substances prohibited for carriage;
f) aborted passenger carriage from the airport of transfer as a result of failure to ensure flight connection by the Carrier in case of single carriage;
g) passenger illness or a member of his family or a close relative who is following him on an aircraft, as evidenced by medical documents, provided that the Carrier is notified of this before the end of time of check in as determined by the Carrier’s Rules with the exception of cases specified in sub-item h) of paragraph 9.2.4. of these Rules;
h) passenger illness or a member of his family or a close relative, who is following with him on an aircraft, as evidenced by a medical certificate (or other medical document) issued by the departure airport health center at the day of departure;
i) death of a passenger family member or a close relative, which is documented;
j) failure to provide the passenger with class services according to the class indicated in the ticket;
k) incorrect issued ticket by the carrier or an authorized agent.
9.2.5. In case of involuntary waiver of carriage by passenger the carrier shall make a note in the carriage document or issue a document to the passenger to confirm the circumstances referred to in item 9.2.4.of these Rules.
9.2.6. Passenger waiver of carriage in cases not provided by item 9.2.4. of these Rules is treated as voluntary waiver of carriage.
9.2.7. In case of involuntary refusal of the passenger from transportation, the Carrier is obliged to make a retfund to the passenger of the cost of transportation or a part of the cost of transportation for an unused part of the carriage without withholding the penalty.
10. LIABILITY OF CARRIER, PASSENGER AND CONSIGNOR
10.1.1. The Carrier is liable to aircraft passenger and Consignor/ Consignee in the order set by the laws of the Russian Federation, international treaties of the Russian Federation as well as contract of air carriage of passenger or contract of air carriage of cargo.
10.1.2. Carrier, passenger, Consignor and Consignee are liable for violation of customs, currency exchange control, sanitary, quarantine or other rules under the laws of the Russian Federation.
10.2. Carrier Liability for Harm to Life or Health of Aircraft Passenger
10.2.1. Liability of the Carrier for harm caused to the life or health of aircraft passenger in the territory of the Russian Federation is determined under the applicable legislation of the Russian Federation, unless the contract of passenger air carriage provides for a higher amount of Carrier liability, and in international air service it is determined by international treaties of the Russian Federation.
10.3. Carrier Liability for Loss, Shortage or Damage (Spoilage) of Baggage, Cargo and Passenger Belongings
10.3.1. The Carrier is liable for loss, shortage or damage (spoilage) of checked baggage or cargo following their check in and before issuance to passenger/Consignee or before transfer, under applicable rules, to another individual or legal entity unless it is able to prove that it has taken any reasonable measures to prevent damage or that such measures were impossible.
10.3.2. The Carrier is liable for safekeeping of cabin baggage unless it is able to prove that loss, shortage or damage (spoilage) of such items is caused by circumstances related to the process of carriage that the Carrier could have neither prevented nor eliminated, or passenger’s intent.
10.3.3. The Carrier is liable for loss, shortage or damage (spoilage) of baggage or cargo unless it is able to prove that they have not resulted from deliberate acts (omissions) of the Carrier or did not take place during air carriage.
10.4. Amount of Carrier Liability for Loss, Shortage or Damage (Spoilage) of Baggage, Cabin baggage, Cargo
10.4.1. For loss, shortage or damage (spoilage) of baggage, cabin baggage, cargo in air carriage over the territory of the Russian Federation the Carrier is liable in the following amounts:
a) for loss, shortage or damage (spoilage) of baggage or cargo checked in with declared value, — in the amount of declared value;
b) for loss, shortage or damage (spoilage) of baggage or cargo checked in without declared value, — in the amount of their value, but not in excess of limits established for such cases by federal laws;
c) for loss, shortage or damage (spoilage) of cabin baggage, — in the amount of their value, and if such value is impossible to establish, — in the amount set by federal law.
10.4.2. Value of baggage, cargo and cabin baggage is calculated on the basis of the price indicated in vendor invoice or provided by the contract, and if none, — on the basis of average price for similar goods that existed in the location where the baggage or the cargo was to be issued on the day of voluntary satisfaction of such claim or the day of adjudication if the claim was not satisfied voluntarily.
10.4.3. For loss, shortage or damage (spoilage) of baggage, cabin baggage, cargo in international air services the Carrier is liable under conventions regarding international air services, ICAO documents and provisions of applicable international treaties and agreements of the Russian Federation.
10.5. Carrier Liability for Delay of Delivery of Passenger, Baggage or Cargo
10.5.1. For delay of delivery of passenger, baggage or cargo to the point of destination in air carriage over the territory of the Russian Federation the Carrier is penalized in the amount of twenty five percent of the statutory minimum labor remuneration for each hour of delay but no more than fifty percent of freight charge, unless it is able to prove that the delay was caused by force-majeure events, elimination of aircraft malfunction that posed threat to life and health of aircraft passengers or other circumstances beyond the control of the Carrier.
10.5.2. For delay of delivery of passenger, baggage or cargo to the point of destination in international air carriage the Carrier is liable under conventions regarding international air services, ICAO documents and provisions of applicable international treaties and agreements of the Russian Federation.
10.6. Consignor Liability
10.6.1. Consignor is liable to the Carrier in cases set out by these Carrier rules and/or conditions of contract of cargo carriage (including but not limited to for the reliability of data provided to the Carrier, customs, border and other services in connection with and in the regard of carried cargo), in the amount of penalty sums applicable in every such case and/or sums of Carrier real damage (as defined in RF Civil Code Article 15) incurred by the latter in each such case as a result of Consignor acts/omissions committed deliberately or through gross negligence (including but not limited to harm caused to the Carrier or a person the Carrier is liable to, as a result of wrong or incomplete data supplied by the Consignor in connection with or with regard to the cargo carried).
10.7. Passenger Liability
10.7.1. Passenger is liable to the Carrier in cases provided by these Carrier Rules, rules of Carrier tariff application and/or conditions of contract of carriage, in the amount of sums applicable in every such case under the rules of tariff application and/or sums of Carrier real damage (as defined in RF Civil Code Article 15) incurred by the latter in every such case as a result of passenger acts/omissions committed deliberately or through gross negligence.
10.8. Agreements on Raising Limits of Carrier Liability
10.8.1. The Carrier may enter into agreements with passengers, Consignors or Consignees on raising limits of its liability versus the limits set by the Air Code of the Russian Federation and/or international treaties of the Russian Federation.
11. PROCEDURE OF CLAIMS AND SUITS
11.1.1. At the request of passenger, Consignor or Consignee and against carriage documents submitted by one of them the Carrier shall make out a report.Such report certifies circumstances that may serve as a ground for property liability of the Carrier, passenger, Consignor or Consignee.
11.1.2. The report is made out at the issuance of baggage or cargo to confirm the following circumstances:
a) discrepancy between the actual name of cargo, its mass or number of packages and the data indicated in the carriage document;
b) damage (spoilage) of cargo;
c) shortage or damage (spoilage) of checked baggage;
d) identification of baggage or cargo without carriage documents or carriage documents without baggage or cargo.
11.1.3. In the violation of contract of air carriage of passenger or contract of air carriage of cargo an application or claim is raised against the Carrier.
11.2. Persons entitled to claim violation of contract of air carriage of passenger or contract of air carriage of cargo
11.2.1. The right to raise claim or suit against the Carrier for violation of a contract of air carriage of passenger belongs to:
a) in case of loss, shortage or damage (spoilage) of checked baggage or delay of its delivery, — passenger or his/her authorized person (subject to power of attorney issued by the passenger with the production of a copy of passenger passport or birth certificate, in case of a minor passenger) with submission of baggage ticket and commercial act;
b) in case of Carrier initiated termination of contract of passenger air carriage — passenger.
11.2.2. The right to raise claim or suit against the Carrier for violation of a contract of air carriage of cargo belongs to:
a) in case of cargo loss — Consignee, against the production of Air waybill issued by the Carrier to the Consignor with arrival (non-arrival) notation of the airport of destination; if such Air waybill cannot be produced, — a document certifying payment of cargo cost and Carrier certificate of cargo dispatch with notation of the airport of destination certifying cargo arrival (non-arrival);
b) in case of cargo shortage or damage (spoilage) — Consignee, against the production of Air waybill or commercial act;
c) in case of arrears of cargo delivery — Consignee, against the production of Air waybill;
d) insurer — against the production of required carriage documents and documents certifying conclusion of insurance contract and payment of insurance indemnity.
11.3. Period for claims submission to Carrier
11.3.1. Claim against the Carrier in air services over the territory of the Russian Federation may be raised within six months. The above period is calculated as follows:
a) for damages in the shortage or damage (spoilage) of cargo, and in the delay of delivery — from the day following the day of cargo issuance;
b) for damages in case of cargo loss — ten days on the expiration of the term of delivery;
c) for damages in any other case — from the occurrence of the event serving ground for claim.
11.3.2. Demands (claims, claims for compensation against the Carrier in international air carriage could be submitted within the following terms:
a) in case of loss or damage (spoilage) of checked baggage, cargo the claim must be submitted from the moment of detection of such defects, but not later than seven days from the date of baggage receipt and not later than fourteen days from the date of cargo receipt;
b) in case of delivery delay of checked baggage, cargo the claim must be submitted within twenty-one days from the date of baggage or cargo transfer to the person authorized to receive it;
c) in case of baggage loss or if the baggage has not arrived after twenty-one days from the day when it supposed to arrive, the passenger has the right to submit a compensation claim to the Carrier for baggage loss.
d) in case of cargo loss or if cargo has not arrived within seven days from the date when it supposed to arrive, the consignee shall be entitled to claim compensation against the Carrier for the cargo loss.
11.3.3. The receipt of baggage and cargo without complaint (claims) listed in paragraph 11.3. terms, it is considered that the baggage or cargo has been delivered in a good condition and according to the shipping document.
11.3.4. The Carrier may accept for review a claim after the expiry of the set terms if it recognizes the reason for delay of claim as excusable.
11.4. Procedure of Claim to Carrier
11.4.1. Claim must be presented in writing and, if possible, in the state (Russian) language of the Russian Federation, in the form of an application, and contain all the necessary information for its consideration. In cases of baggage, cargo shortage or damage (spoilage) in international air transportation, as well as delivery delay, the claim could be also submitted in the form of an electronic document signed by an electronic signature.
11.4.2. The claim application shall contain:
a) name of the Carrier to which the claim is addressed;
b) name and postal address of the claiming institution, enterprise, organization or person, contact phones, fax, e-mail address;
c) circumstances serving the ground for the claim, essence of claim;
d) amount of claim indemnity and its calculation confirmed by documents;
e) list of documents attached to claim.
f) claimant signature.
11.4.3. Claim application shall be attached:
a) regularly, original documents certifying conclusion of contract of carriage and confirming the claimant’s right to claim;
b) commercial act issued by the Carrier to certify the shortage or damage of baggage or cargo;
c) original documents certifying the amount of damage caused by loss, shortage or damage of baggage or cargo;
d) other documents as claimant may feel fit.
e) absence of commercial act or some other of the above documents does not deprive passenger, Consignor or Consignee of the right to claim but may handicap or prolong the process of preparing a motivated reply to the claim.