S7 Airlines understands that it is often difficult for travelers to make long-term plans under constantly changing circumstances. For passengers' convenience, the airline has launched a new “Full Refund” service for Basic and Standard fares, which makes it possible to get a refund without paying any penalties for purchased tickets.
The “Full Refund” service is available for the economy service class.
The service cost depends on the destination, fare, and the number of flight segments on the chosen route (in case of flights with connections).
This option may be booked at least 24 hours before departure only if purchasing tickets on the airline’s website or through the mobile app. The service will soon be available at S7 Airlines offices and through ticket sales agents.
If a passenger wants to take advantage of the service and get a full refund for their tickets, they have to request a refund at least 24 hours before departure at the place of purchase.
Without the “Full Refund” service, the Basic fare is fully non-refundable—airport fees and other charges for unused segments of an itinerary will not be refunded—whereas tickets purchased at the Standard fare are eligible for a partial refund for unused flight segments.
A complete version of the “Full Refund” service provision rules is available at s7.ru/ru/vozvrat-bileta.
S7 Airlines (a brand of Siberia Airlines, www.s7.ru) is the largest private airline in Russia.
The airline has a wide network of domestic routes built on the basis of air transport hubs in Moscow (Domodedovo) and Novosibirsk (Tolmachevo).
In 2007, the airline received an official IATA notification of being included in the register of IOSA operators (IATA Operational Safety Audit) and became the second air carrier in Russia to successfully pass the full international audit procedure for compliance with operational safety standards.
S7 Airlines uses the latest achievements of the global aviation industry in passenger service and actively develops the service.
S7 Airlines currently has one of the most modern aircraft fleets on the Russian air transportation market. All flights of the airline are carried out on aircraft of the world’s leading manufacturers — Airbus, Boeing, Embraer.
S7 Airlines is included in the TOP-100 of the best airlines in the world and ranks third in Eastern Europe in the authoritative Skytrax international rating.
S7 Airlines is among the most environmentally friendly air carriers in the world, according to the environmental organization Atmosfair. In 2018, the airline takes 16th place in the world ranking.
In 2020, S7 Airlines entered the top 50 most attractive employers in Russia, according to Forbes.
At the end of 2020, S7 Airlines was awarded the Skyway Service Award for maintaining the route network and implementing the Doctors on Board privilege program for medical workers.
S7 Airlines has repeatedly been awarded the Cannes Lions advertising festival award, as well as the My Planet national award for discoveries in the field of travel, for completed projects.
In 2021, more than 17.8 million passengers used S7 Airlines flights.
In 2021, S7 Airlines won in the categories “Airline of the Year”, “Development of Route Networks in Crisis Conditions” and “Work Efficiency in Crisis Conditions” as part of the “Wings of Russia” award.
In 2022, S7 Airlines won the Skyway Service Award in the categories Economy Class, Domestic Scheduled Flights, Economy Class, International Scheduled Flights, and Best Online Services for Customers.
In 2022, S7 Airlines has won the nomination "Airwars company of the year" and received the special prize "For development and implementation of a business model for steady development of an airways company despite the external conditions in the transportation market and for creation of the Russian segment of technical maintenance services for airplanes produced abroad" within the "Wings of Russia" award.