OneWorld
23 JUL 2021

S7 Airlines understands that it is often difficult for travelers to make long-term plans under constantly changing circumstances. For passengers' convenience, the airline has launched a new “Full Refund” service for Basic and Standard fares, which makes it possible to get a refund without paying any penalties for purchased tickets.

The “Full Refund” service is available for the economy service class.

The service cost depends on the destination, fare, and the number of flight segments on the chosen route (in case of flights with connections).

This option may be booked at least 24 hours before departure only if purchasing tickets on the airline’s website or through the mobile app. The service will soon be available at S7 Airlines offices and through ticket sales agents.

If a passenger wants to take advantage of the service and get a full refund for their tickets, they have to request a refund at least 24 hours before departure at the place of purchase.

Without the “Full Refund” service, the Basic fare is fully non-refundable—airport fees and other charges for unused segments of an itinerary will not be refunded—whereas tickets purchased at the Standard fare are eligible for a partial refund for unused flight segments.

A complete version of the “Full Refund” service provision rules is available at s7.ru/ru/vozvrat-bileta.

Air tickets can be purchased at s7.ru, through the iPhone app or the Android app, and at any S7 sales office. You can also learn accurate flight information, book and buy tickets by calling our Contact Centre at 8 800 700–0707 (free for Russia).

S7 Airlines (a brand of Siberia Airlines, www.s7.ru) is a member of the oneworld® global aviation alliance.

The airline has a wide network of domestic routes built around its hubs in Moscow (Domodedovo) and Novosibirsk (Tolmachevo). S7 Airlines operates regular flights to countries of the CIS, Europe, the Middle East, Southeast Asia, and the Asia-Pacific region.

In 2007, the airline received an official IATA notice of inclusion in the IOSA (IATA Operational Safety Audit) operator register and became the second airline in Russia to successfully pass the full international audit procedure for compliance with operational safety standards.

S7 Airlines uses the latest advances of the global aviation industry in passenger service and is actively expanding its offerings.

Currently, S7 Airlines has the most modern aircraft fleet on the Russian air transportation market. All of the airline’s flights are operated on aircraft made by the world’s leading manufacturers, including Airbus, Boeing, and Embraer.

S7 Airlines is included in the TOP-100 of the best airlines in the world and ranks third in Eastern Europe according to the reputable international Skytrax rating.

S7 Airlines is one of the most environmentally friendly air carriers in the world, according to the Atmosfair environmental organization. In 2018, the airline ranked 16th in the world rating.

In 2020, Forbes included S7 Airlines in the list of 50 best companies to work for in Russia.

At the end of 2020, S7 Airlines was awarded the Skyway Service Award for maintaining the route network and implementing the Doctors on Board program of privileges for medical workers.

S7 Airlines has been repeatedly awarded the Cannes Lions International Festival of Creativity Prize for its advertising projects and received My Planet Travel Award for discoveries in the field of travel.

In 2020, the group’s airlines transported more than 12.3 million passengers.

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