The pandemic has changed many travelers’ plans, but we know that it will not last forever. Once all of this is over, we will continue exploring this world the way we used to. Special rules that have been developed for this challenging situation will help you cancel your trip or postpone it until later.
Returning Your Tickets
As the Decree of the Government of the Russian Federation # 991 dated July 6, 2020 has entered into force, the procedure for refunding tickets purchased before May 1, 2020 with the following flight dates has changed:
- from February 1, 2020 on routes to/from China and Hong Kong (China);
- from March 18 on all international and domestic routes.
If your flight has been canceled or you have decided to cancel your flight, you can use the amount you have paid for purchasing S7 Airlines tickets or obtaining additional services. For your convenience, the amount will be credited to a certificate1. The certificate may be used during the period of 3 years starting from the flight departure date shown on the ticket that you are returning.
If your tickets meet these conditions and a certificate has already been issued for you, we will automatically extend its validity period from 1 year to 3 years2.
If your flight has been canceled by the airline, if you have canceled your flight for personal reasons, we will credit your certificate with the full cost of your ticket without any deductions for making the change.
| Refunding | ||
|---|---|---|
| Voluntary/Involuntary | ||
| BASIC | Economy | A certificate is issued for the cost of unused transportation (tariff and fees) |
| Business | ||
| FLEX | Economy | |
| Business | ||
Use your certificate during its validity period.
The certificate may be used to pay for tickets for the certificate holder or another passenger.
The certificate may be used to pay for tickets, including taxes and fees, extra baggage allowance, seats in the cabin, special meals, and transportation of a pet.
It may not be used to pay for insurance, hotel reservation, car rental, an Aeroexpress ticket, subscription to paid SMS alerts, and service charges.
If the certificate is not fully used, the balance will not expire and may be used later.
The certificate may be used to pay for tickets and services even if they are subsidized, discounted with a promotional code, or purchased during a sale.
Now the certificate can be used not only at the time of purchase, but also when choosing the services “Pay later” or “Fix price”.
It is not possible to use S7 Priority miles to pay for a portion of the ticket and to use the certificate to pay for the balance, even if the balance comprises only taxes and fees.
One certificate may be used to pay only for one booking on the website. If you would like to pay for your booking using two certificates, please reach out to our Contact Center.
Your booking/order number represents personal data that can be used by scammers. Do not post them online. The same applies to the certificate — only the holder should know and use its number and PIN code.
If 3 years have passed since your flight departure date and you have not yet used the certificate, the money will be refunded.
In this case, you will need to submit an application:
- In the Feedback section of the www.s7.ru website (for tickets purchased on the www.s7.ru website or through the S7 Contact Center).
- By mail addressed to: 633104, the Russian Federation, Novosibirsk Oblast, Ob, Prospect Mozzherina, 10, suite 201.
Funds not used to pay for a new ticket or additional services by the Carrier are generating interest for the use of funds.The interest rate for the use of funds corresponds to the key rate of the Central Bank of the Russian Federation effective during the applicable periods.
Some categories of passengers are eligible for early refunds. More Details
Exchanging Your Tickets
If you have already decided where to go and would like to exchange your ticket for a new one, use your certificate to purchase a ticket.
How Can the Certificate Be Used?
Find a ticket to the destination you need, select a flight, and add services.
Go to payment and select the “Payment with a Certificate” tab.
Enter the number (seven characters, including letters and digits) and the PIN code indicated on your certificate.
Click on the “Pay” button.
If your ticket was not purchased on the S7 Airlines website or application, see the information here.
1This applies to tickets covered by the Decree of the Government of the Russian Federation # 991 dated July 6, 2020.
2The certificate validity period for tickets covered by the Decree of the Government of the Russian Federation # 991 dated July 06, 2020 is 3 years from the date indicated on the ticket. For all other cases, the Certificate validity period is 1 year from the issuance date.