S7 Airlines is the first airline in Russia to receive the GREEN status of the IATA Fast Travel Program


S7 Airlines is the first airline in Russia to receive the GREEN status of the IATA Fast Travel Program

S7 Airlines, a member of the oneworld® global aviation alliance, is the first airline in Russia to receive a certificate confirming its GREEN status in the Fast Travel Program of the International Air Transport Association (IATA). The program is aimed at simplifying airport procedures for passengers.

IATA appreciated S7 Airlines’s efforts to improve passenger self-service options that ensure a faster and more convenient flight check-in process. S7 Airlines is the only Russian airline to receive such a certificate from IATA.

The award of the GREEN status confirms that the airline has implemented, at least at one airport, the three mandatory projects of the Fast Travel Program — online flight check-in, remote rebooking, luggage self check-in — and at least one of the three optional ones: self-application for lost luggage search, boardng at the gate via turnstiles, self-validation of travel documents, including visas.

“We are constantly leveraging state-of-the-art technologies to upgrade and improve our passenger services, which allows us to minimize the time spent on airport procedures. This year, we introduced the luggage self check-in service and it is now available at the Domodedovo airport, our main hub. Currently a passenger can pass through all the procedures without the help of the airline staff, which makes it possible to avoid having to wait in line even at the peak hours and to save time. We are pleased that IATA gave a high rating to our work in this area,” said Svetlana Kulyukina, Director of S7 Group’s Passenger Experience Department.

“We are very happy to give this award to S7 Airlines. It confirms the airline’s active support to initiatives that simplify the airport procedures for passengers through the implementation of the IATA Fast Travel Program technologies. Continuing our collaboration with S7 Airlines and the Domodedovo airport, IATA hopes for further joint efforts as the introduction of new technologies and improvement of passenger services are the key elements of the air transportation industry’s stability. The implementation of these initiatives by S7 Airlines at one airport is a substantial step forward not just for the airline but for Russia in general. We hope that these universally recognized initiatives will soon be implemented at other Russian airports as well,” says Nuria Fermoso, Regional Program Manager for Service Improvement for IATA Passengers in Europe.

The IATA Fast Travel program is aimed at the improvement of airlines’ self-services for the convenience of passengers throughout their travel experience and reduction of carriers’ costs at the industry scale.

Air tickets can be purchased at s7.ru, through the iPhone app or the Android app, and at any S7 sales office. You can also learn accurate flight information, book and buy tickets by calling our Contact Centre at 8 800 700–0707 (free for Russia).

S7 Airlines (a brand of Sibir Airlines, www.s7.ru) is a member of the oneworld® global aviation alliance.

The airline has a wide network of domestic routes, with their home base at the air transportation hubs in Moscow (Domodedovo) and Novosibirsk (Tolmachevo). S7 Airlines operates regular flights to the CIS countries, Europe, the Middle East, Southeast Asia and the Asia-Pacific region.

In 2007, the airline was formally notified by IATA about being accepted to the IOSA (IATA Operational Safety Audit) operators list and became the second air carrier in Russia to successfully pass the entire international audit procedure for compliance with operational safety standards.

S7 Airlines leverages the global aviation industry’s latest developments in customer service and is actively growing its offerings.

Currently, S7 Airlines has the most modern fleet of aircraft in the Russian air transportation market. All the flights of the airline are operated on aircraft of the world’s leading manufacturers — Airbus, Boeing, Embraer.

S7 Airlines is included in the list of the TOP-100 best airlines in the world and ranks third in Eastern Europe according to the reputable international rating Skytrax.

As of year-end 2018, S7 Airlines became the most punctual Russian airline, ranking sixth in OAG Punctuality League 2019, the European airline punctuality rating.

In 2017, S7 Airlines became the recipient of the Skyway Service Award in two nominations: the best airline in the “Economy Class, Domestic Regular Transportation” category and the “Best Online Service for Customers” category. S7 Airlines is also the recipient of the Safety Leaders Award in the “Transport Safety: Flight Safety” nomination.

S7 Airlines has been repeatedly awarded the Cannes Lions advertising festival prize for its projects, and has received “My Planet” national award for its innovations in the field of travel.

The airline is a member of the S7 Group of companies. In 2018, the airline group carried more than 15.9 million passengers.