S7 Airlines opens a new customer contact centre in Asia


S7 Airlines opens a new customer contact centre in Asia

S7 航空公司开设亚洲联络中心

S7 Airlines, a partner of the global aviation alliance oneworld®, announces opening of a new customer contact centre for passengers from China, Thailand, Japan and Republic of Korea.

Now you can make a free telephone call from the cities of the region and specify information concerning flight schedule and company services, book a ticket for S7 flight. Customer contact centre operators speak Chinese, Russian and English. Customer contact centre works round the clock.

Flights to the countries of Asia take a significant part in S7 Airlines route network. Airline company operates flights from the cities of Russia to Hong Kong, Beijing (China), Tokyo (Japan), in wintertime — Bangkok and Phuket (Thailand). Besides S7 Airlines together with Asiana Airlines operates code-share flights between Vladivostok and Seoul (Republic of Korea).

«We do everything possible to enable S7 passengers to obtain necessary information and help, wherever they are. S7 Airlines develops its route network in Asia. Now you can make a free local telephone call to the customer contact centre from the key-countries of the region and obtain all information in Chinese, English or Russian» Dmitry Chuyko, S7 E-commerce Director, noted.

You can call the Contact centre at: 

  • for Beijing — 400 007 0725
  • for Hong Kong — (852) 3077 5557
  • for Thailand 00180 044 7066
  • for the Republic of Korea — 080 729 0882
  • for Japan — 012 072 7977

Tickets can be purchased at www.s7.ru, or on the mobile website m.s7.ru, or via the S7 iPhone app, or at any sales office. Up-to-the-minute flight information, and ticket booking and purchase, are also available by calling the Contact Centre on (free within Russia).

S7 Airlines (a brand of Sibir Airlines, www.s7.ru) is a member of the oneworld® global aviation alliance.

The airline has a wide network of domestic routes, with their home base at the air transportation hubs in Moscow (Domodedovo) and Novosibirsk (Tolmachevo). S7 Airlines operates regular flights to the CIS countries, Europe, the Middle East, Southeast Asia and the Asia-Pacific region.

In 2007, the airline was formally notified by IATA about being accepted to the IOSA (IATA Operational Safety Audit) operators list and became the second air carrier in Russia to successfully pass the entire international audit procedure for compliance with operational safety standards.

S7 Airlines leverages the global aviation industry’s latest developments in customer service and is actively growing its offerings.

Currently, S7 Airlines has the most modern fleet of aircraft in the Russian air transportation market. All the flights of the airline are operated on aircraft of the world’s leading manufacturers — Airbus, Boeing, Embraer.

S7 Airlines is included in the list of the TOP-100 best airlines in the world and ranks third in Eastern Europe according to the reputable international rating Skytrax.

As of year-end 2018, S7 Airlines became the most punctual Russian airline, ranking sixth in OAG Punctuality League 2019, the European airline punctuality rating.

In 2017, S7 Airlines became the recipient of the Skyway Service Award in two nominations: the best airline in the “Economy Class, Domestic Regular Transportation” category and the “Best Online Service for Customers” category. S7 Airlines is also the recipient of the Safety Leaders Award in the “Transport Safety: Flight Safety” nomination.

S7 Airlines has been repeatedly awarded the Cannes Lions advertising festival prize for its projects, and has received “My Planet” national award for its innovations in the field of travel.

The airline is a member of the S7 Group of companies. In 2018, the airline group carried more than 15.9 million passengers.