S7 Airlines opens a new customer contact centre in Asia


S7 Airlines opens a new customer contact centre in Asia

S7 航空公司开设亚洲联络中心

S7 Airlines, a partner of the global aviation alliance oneworld®, announces opening of a new customer contact centre for passengers from China, Thailand, Japan and Republic of Korea.

Now you can make a free telephone call from the cities of the region and specify information concerning flight schedule and company services, book a ticket for S7 flight. Customer contact centre operators speak Chinese, Russian and English. Customer contact centre works round the clock.

Flights to the countries of Asia take a significant part in S7 Airlines route network. Airline company operates flights from the cities of Russia to Hong Kong, Beijing (China), Tokyo (Japan), in wintertime — Bangkok and Phuket (Thailand). Besides S7 Airlines together with Asiana Airlines operates code-share flights between Vladivostok and Seoul (Republic of Korea).

«We do everything possible to enable S7 passengers to obtain necessary information and help, wherever they are. S7 Airlines develops its route network in Asia. Now you can make a free local telephone call to the customer contact centre from the key-countries of the region and obtain all information in Chinese, English or Russian» Dmitry Chuyko, S7 E-commerce Director, noted.

You can call the Contact centre at: 

  • for Beijing — 400 007 0725
  • for Hong Kong — (852) 3077 5557
  • for Thailand 00180 044 7066
  • for the Republic of Korea — 080 729 0882
  • for Japan — 012 072 7977

Tickets can be purchased at www.s7.ru, or on the mobile website m.s7.ru, or via the S7 iPhone app, or at any sales office. Up-to-the-minute flight information, and ticket booking and purchase, are also available by calling the Contact Centre on (free within Russia).

S7 Airlines (a brand of Siberia Airlines, www.s7.ru) is a member of the oneworld® global aviation alliance.

The airline has the widest internal route network in Russia, created on the basis of air transport hubs at Moscow (Domodedovo) and Novosibirsk (Tolmachevo). S7 Airlines also performs regular flights to countries of the Commonwealth of Independent States, Europe, the Near East, South Asia and countries of the Asia Pacific region.

In 2007 the company received an official IATA Notice of Record into the IOSA (IATA Operational Safety Audit), becoming the second air carrier in Russia to have successfully passed the full international audit procedure for compliance with these operational safety standards.

S7 Airlines is one of the most stable airline companies in Russia thanks to the use of the latest advances in the international passenger services field, and active development of its own services.

S7 Airlines was the winner of the Wings of Russia 2010 Award in the ‘Business Project in Civil Aviation of Russia’ category. S7 Airlines has also been winner of the annual People's Brand/Brand No. 1 in Russia award.

S7 Airlines currently owns one of the newest and most modern aircraft fleets on the Russian air transportation market.

The airline is part of the S7 Group.