S7 Airlines opens a new customer contact centre in Asia


S7 Airlines opens a new customer contact centre in Asia

S7 航空公司开设亚洲联络中心

S7 Airlines, a partner of the global aviation alliance oneworld®, announces opening of a new customer contact centre for passengers from China, Thailand, Japan and Republic of Korea.

Now you can make a free telephone call from the cities of the region and specify information concerning flight schedule and company services, book a ticket for S7 flight. Customer contact centre operators speak Chinese, Russian and English. Customer contact centre works round the clock.

Flights to the countries of Asia take a significant part in S7 Airlines route network. Airline company operates flights from the cities of Russia to Hong Kong, Beijing (China), Tokyo (Japan), in wintertime — Bangkok and Phuket (Thailand). Besides S7 Airlines together with Asiana Airlines operates code-share flights between Vladivostok and Seoul (Republic of Korea).

«We do everything possible to enable S7 passengers to obtain necessary information and help, wherever they are. S7 Airlines develops its route network in Asia. Now you can make a free local telephone call to the customer contact centre from the key-countries of the region and obtain all information in Chinese, English or Russian» Dmitry Chuyko, S7 E-commerce Director, noted.

You can call the Contact centre at: 

  • for Beijing — 400 007 0725
  • for Hong Kong — (852) 3077 5557
  • for Thailand 00180 044 7066
  • for the Republic of Korea — 080 729 0882
  • for Japan — 012 072 7977

Tickets can be purchased at www.s7.ru, or on the mobile website m.s7.ru, or via the S7 iPhone app, or at any sales office. Up-to-the-minute flight information, and ticket booking and purchase, are also available by calling the Contact Centre on (free within Russia).

S7 Airlines (“Siberia” airlines brand, s7.ru) is a member of the oneworld® global aviation alliance.

The airline has a wide internal route network, created on the basis of air transport hubs in Moscow (Domodedovo) and Novosibirsk (Tolmachevo). S7 Airlines also performs regular flights to countries of the Commonwealth of  Independent States (CIS), Europe, the Near East, Southeast Asia and countries of the Asia-Pacific region.

In 2007 the company received an official IATA certificate as an IOSA (IATA Operational Safety Audit) operator, becoming the second air carrier in Russia to have successfully passed the full international audit procedure for compliance with operational safety standards.

S7 Airlines is one of the most reliable airlines of Russia, it implements latest achievements of the world's industry in passenger services and develops its own services dynamically.

Today S7 Airlines has the newest and one of the most modern aircraft fleets on the Russian air transportation market. All flights of the airline are performed by the aircraft of the world’s leading manufacturers.

S7 Airlines is in top 100 of the best airlines of the world and ranks third in the Eastern Europe, as indicated by the authoritative international rating Skytrax.

S7 Airlines is among the top 5 of the most reputable Russian companies of 2017 and ranks the fourth among the most desirable Russian employers.

S7 Airlines is a Safety Leaders Award winner in “Transportation Safety: Flight Safety” category.

S7 Airlines was a multiple winner of the Wings of Russia National Aviation Awards in different categories.

S7 Airlines was a multiple winner of the Cannes Lions advertising festival awards for implemented projects, and My Planet National Awards for discoveries in travel sphere.

S7 Airlines won “Best Russian Airline” at 2015 National Geographic Traveler Awards.

At the end of 2016, S7 Airlines became the winner of Skyway Service Award aviation award in three categories: the best airline in category “Economy Class, Domestic Scheduled Services”, “Best Loyalty Program” and “Best Online Customer Services”.

The airline is a member of the S7 Group of companies. In 2017 Group member airlines carried more than 14.2 million passengers.