Fare conditions

Here you can find complete information about the fare terms effective before November 3, 2020.
You can learn about the current terms if you purchased your ticket on this date or later.

  • Transfer fare — a special fare provided by the carrier (carriers) for transportation of a passenger by one or several airlines from the departure airport (point) to the arrival airport (point) with a transfer at a transfer airport (point).
  • International carriage — a carriage involving the departure point and arrival point located correspondingly on the territory of two countries, or otherwise on the territory of the same country, if a landing point (points) on the territory of another country is (are) contemplated. Please Note that in case of an international carriage a visa might be required in order to enter another country. Please be sure to obtain the information on the requirements to have an entry (transit) visa from the embassy or consulate of the corresponding country.

Attention!

  • For flights performed by a partner airline (Etihad, Belavia, TAP Portugal, Qatar, Royal Jordanian, Asiana Airlines, Japan Airlines, Aegean Airlines) a carriage for Not more than four Economy class passengers or not more than two business class passengers may be purchased. If you need to buy tickets for a greater number of passengers, you will have to make several purchases.
  • You can familiarize yourself with the baggage transportation rules depending on the fare in the Baggage Transportation Rules section on the www.s7.ru.
  • In case of a combination of fares: to each flight segment the rules of the fare, at which it was ticketed, shall apply. If the carriage was ticketed at a transfer fare, the rules of its application shall extend over to all flight segments included in the transfer.
  • In case of combination within one ticket of the domestic and international flights, the whole transportation is considered international, including a partially used ticket.

Additional terms and conditions for Japan (TYO)

1The exceptions are the the Basic group transfer tariff rates:
–from / to Novosibirsk via St. Petersburg / Irkutsk / Vladivostok / Khabarovsk;
–from / to London / Tel Aviv via Moscow;
–from / to Khabarovsk / Vladivostok via Tokyo.

2A price unit is an itinerary or part of an itinerary, which can be booked as a separate ticket.

3For tickets with Economy Basic fare issued before April 2: the fee is 3,000 rubles for domestic flights, 60 euros for international flights.
For tickets with Business Basic fare issued before April 11: the fee is 5,000 rubles for domestic flights, 80 euros for international flights.

In the event of any changes in the terms of transportation (change of the itinerary / date / flight number / reservation code), international segment(s) cannot be added domestic segment(s).

Subsidized fares

S7 Airlines now sells reduced fare tickets as part of the state program to ensure the availability of air transportation.

1. Kaliningrad —Moscow, Moscow — Kaliningrad
Kaliningrad — St. Petersburg, St. Petersburg — Kaliningrad

The sale takes place from 01.06.2017 to 15.10.2017, the flights can be made from 02.06.2017 to 15.10.2017 inclusive.

Airfares are valid only for the citizens of the Russian Federation and can be provided to the passenger after showing the identity and citizenship papers.

You can buy reduced fare tickets of this type on s7.ru, by contacting Call Centre or directly at S7 Airlines sales offices.

2. Novosibirsk — Simferopol, Simferopol — Novosibirsk

The sale takes place from 01.06.2017 to 31.11.2017, the flights can be made from 02.06.2017 to 31.11.2017 inclusive.

Reduced fare flights are available for young people, pensioners and passengers with limited activity1.

Airfares are valid only for the citizens of the Russian Federation and can be provided to the passenger after showing the identity, citizenship papers and age provided by the passenger.

You can buy reduced fare tickets of this type only at S7 Airlines sales offices.

3. Far East

The flight is allowed between 01 April 2017 and 31 October 2017.

Special fares are available for young people, pensioners and passengers with limited mobility1 on the following return flights:

  • Novosibirsk —Vladivostok
  • Novosibirsk —Magadan
  • Novosibirsk —Mirny
  • Novosibirsk —Khabarovsk
  • Novosibirsk —Chita
  • Novosibirsk —Yakutsk
  • Novosibirsk —Petropavlovsk-Kamchatsky
  • Novosibirsk —Neryungri
  • Novosibirsk —Simferopol
  • Novosibirsk —Blagoveshchensk
  • Novosibirsk —Polyarny
  • Moscow —Blagoveshchensk
  • Moscow —Norilsk
  • Moscow —Gorno-Altaisk
  • Moscow —Ulan-Ude
  • Moscow —Chita
  • Moscow —Mirny
  • Moscow —Kaliningrad
  • Moscow —Yakutsk
  • Vladivostok —Petropavlovsk-Kamchatsky
  • Vladivostok —Khabarovsk
  • Vladivostok —Yakutsk
  • Yuzhno-Sakhalinsk —Vladivostok
  • Irkutsk —St. Petersburg
  • Irkutsk —Magadan
  • St.Petersburg —Mirny

applicable only in respect of citizens of the Russian Federation on the basis on documents certifying passenger’s identity, citizenship and age provided by the passenger.

1 Fares apply to:

  • passengers under 23 years old. Passengers aged 23 and older are not entitled to the special fare;
  • women aged 55 and older and men aged 60 and older;
  • disability Group 1 persons of any age and persons accompanying them;
  • children with disabilities (up to 18 years of age) and accompanying persons;
  • persons with disabilities from the childhood of II or III group.

The age of the passenger is determined on the date of departure for each section of the route.

Tickets at these social fares are available for purchase through agents or at the Airline Contact Centre.

Special conditions of application of Subsidized fares

Citizenship of the Russian Federation is certified by the documents listed below:

  • passport of a citizen of the Russian Federation, including international passport;
  • diplomatic passport;
  • service passport;
  • military service record card of a military man with supplement certifying the citizenship of the Russian Federation;
  • birth certificate.

Attention! Specified documents certifying passenger’s citizenship of the Russian Federation and/or age can be checked during the check-in for the flight and boarding, if the passenger fails to present these documents the airline may refuse to perform transportation of the passenger.

  • Booking and issuance of documents for transportations at special fares will be performed with the «A» booking code.
  • Fares apply only to own flights of the Airline and are not valid for code-share flights where PJSC S7 Airlines acts as the marketing carrier.
  • Fuel surcharge (YR) is not included in these special fares and is not levied on passengers additionally.
    Free baggage allowance is standard for the routes. Payment for excess baggage is performed in accordance with fares published by the carrier.

Exchange and refund of tickets purchased at subsidized fares. Special conditions

Changes to the date, flight:

  • Before check-in closes — allowed without charging in the presence of booking code «A».
  • No show — allowed with a fee of 5 000 RUB for the operation.

Refund:

  • Before check-in closes — a partial refund is allowed with a fee of 1 500 RUB for the operation.
  • No show — a partial refund is allowed with a fee of 5 000 RUB for the operation.

Regardless of the surcharge specified in the chart above, upgrade of fare to a higher tier (or reservation booking designator) is performed subject to additional payment of the respective difference between the initial fare sum and the new fare sum, plus fuel surcharge (YR) on the changed segment and payment of the charge for changes in accordance with special fare application terms and conditions.

Attention! Changes to the sequence of use of transportation segments or refusal of one or more transportation segments are deemed to be changes to transportation agreement terms and conditions and may result in changes of the transportation cost.

In order to change the transportation route you should refer to the agent, who issued transportation documents at the Airline Contact Centre.

Mixed transfer fares

S7 Airlines offers a product — Mixed transfer fares: tickets at mixed transfer fares, which include flights in economy and business class cabins on different segments.

Example of a route:

Flight Novosibirsk — St. Petersburg, with a connection in Moscow. FFirst part Novosibirsk — Moscow you will flight in the Business class cabin, and second part Moscow — St. Petersburg you will flight in Economy Class cabin.

Privileges on the segment with flight in economy class :

  • Special check-in counter for priority passenger handling
  • Business lounge (for tickets purchased at Flex group fares)
  • Meals in accordance with economy class standards
  • Business class baggage allowance:

    - Basic — 1 piece of baggage up to 32 kg and carry-on baggage up to 15 kg

    - Flex — 2 pieces of baggage up to 32 kg each and carry-on baggage up to 15 kg
  • Free choice of seats onboard1
  • Provision of an additional adjoining seat if available
  • Accrual of miles for the corresponding business class fare group

Refund and exchange of tickets may be performed in accordance with rules of the chosen fare group: Business Basic or Business Flex.

Basic Flex
Changes (of date, flight number, route), except NO-SHOW Available subject to a charge in the amount of 5000 Rub for each segment Available with no charges
Changes (of date, flight number, route) in case of NO-SHOW Available subject to a charge in the amount of 7000 Rub for each segment Available with no charges
Refund (any type) Unavailable Available with no charges
Baggage 1PC (32 kg)+ carry-on baggage (15 kg) including for the segment with flight in economy class 2 PC (2*32 kg) + carry-on baggage (15 kg)
Business lounge Unavailable Available
Business class counter Available Available
Choice of seats at the moment of purchase Free of charge Free of charge
Choice of seats at the moment of check-in Free of charge Free of charge
Delivery onboard Together with economy class Together with economy class
Boarding priority Priority boarding, out of turn Priority boarding, out of turn
Priority during AASS inspection2 Available Available
Passport control priority Available upon presentation of an invitation card Available upon presentation of an invitation card
Meals Economy class menu Economy class menu
Miles on the economy segment In accordance with the Business Basic fare In accordance with the Business Flex fare

1 Except Extra Space Seats.

2 At all airports with priority lines for business class passengers.

Service Fees/Charges Levels for Additional Services

Charges collected in all sales channels and transferred to Siberia Airlines, JSC

Service Description Chargeable Unit Amount
Charge for advance seat reservation (EMD 0B5) if a ticket is purchased via the website and using other sales channels

Note:
— the Service is offered from the moment of the ticket sale till the passenger’s check-in

Exceptions:
— categories of passengers not paying the charge are listed in the Procedure for the Preliminary Reservation of Seats in the Aircraft Cabin
1 seat Fares are available in GDS and depend on itinerary
Charge for special meal service

Note:
— — The types of special meals “Asian meal”, “Milk and eggs meal”, “Chicken sandwich”, “Cheese sandwich”, “Fish food”, “Meat or chicken meal” and “Breakfast” are provided only for economy class passengers
Exceptions:
— no charge for Business Class passengers
— Vegetarian (0AN) 1 segment Fares are available in GDS and depend on itinerary
— Muslim (0LR) 1 segment
— Child (over 2 years old) (0HF) 1 segment
— Infant (under 2 years old) (063) 1 segment
— Low lactose (0HN) 1 segment
— Gluten free (0HO) 1 segment
— Sea food meal (0LD) 1 segment
— Asian meal (02A) 1 segment
— Milk and eggs meal (02E) 1 segment
— Meat meal (02F) 1 segment
— Chicken sandwich (0B3) 1 segment
— Cheese sandwich (0LO) 1 segment
— Fish food (0LE) 1 segment
— Meat or chicken meal (0G9) 1 segment
— Breakfast (0AI) 1 segment
Charge for excess valuation of baggage (EMD 0IB) 10% of the excess valuation of baggage
Charge for First Class Lounge when departing from Beijing (EMD 0AG)
For economy class passengers; 1 person 350 CNY
For business class passengers (with BASIC fares tickets); 1 person 350 CNY
For business class passengers (with FLEX fares tickets) 1 person 50 CNY
Charge for Business Class Lounge (EMD 0BX) when departing from

Exceptions:
— business class passengers with tickets issued with Flex fares get the service for free
Beijing 1 person 300 CNY
Hong Kong 1 person 330 HKD
Bangkok 1 person 1200 THB
Seoul 1 person 40000 KRW
Shanghai 1 person 300 CNY
Rome 1 person 34 EUR
Guangzhou 1 person 300 CNY
Charge for change of travel conditions (change of travel date ,flight number or itinerary) collected in accordance with fare application rules (EMD 993)
For tickets issued from April 11, 2020
— for economy BASIC fares 1 transaction 1000 RUB/15 EUR
— for business BASIC fares 1 transaction 1000 RUB/15 EUR
For tickets issued from April 2, 2020 to April 11, 2020
— for economy BASIC fares 1 transaction 1000 RUB/15 EUR
— for business BASIC fares 1 transaction 5000 RUB/80 EUR
For tickets issued before April 2, 2020
— for economy BASIC fares 1 transaction 3000 RUB/60 EUR
— for business BASIC fares 1 transaction 5000 RUB/80 EUR
Charge collected for the ticket refund for the following operations: for the PNR cancellation, for the calculation of amounts to be refunded and for the refund process with accordance to the fare rules.
Note:
— A charge is charges per ticket
— Is permitted for tickets issued in period from March 05, 2020 to March 27, 2020 inclusively
For FLEX economy fares (domestic or international airlines): 1 ticket 1000 RUB
For BASIC economy and business fares (domestic or international airlines) 1 ticket 1000 RUB
Charge collected for the ticket refund for the following operations: for the PNR cancellation, for the calculation of amounts to be refunded and for the refund process with accordance to the fare rules

Note:
— the refund charge is charged for each pricing unit (PU-Pricing Unit)
— Is permitted for tickets issued until March 04, 2020 inclusively and after March 27, 2020
— for FLEX economy fares (domestic or international airlines) 1 PU 2000 RUB/35 EUR
The no-show charge, charged when changing the conditions of carriage, according to the rules of tariff application (EMD 993)
— for economy BASIC and FLAX fares 1 transaction 7000 RUB/100 EUR
— for business BASIC fares 1 transaction 7000 RUB/110 EUR
The no-show charge charged for returning a ticket is according to tariff application rules

Note:
— the refund charge is charged for each pricing unit (PU-Pricing Unit)
— for economy FLAX fares 1 PU 7000 RUB/100 EUR
Charge collected for voluntary reissue of previously paid ticket price for a certificate/voucher before flight departure, according to the fare application rules (EMD 995)
For tickets issued before July 9, 2020 for economy/business BASIC fares (domestic or international airlines) 1 ticket 1 000 RUB
For tickets issued from July 9, 2020 for economy FLEX fares (domestic or international airlines)

Note:
— Charge is collected per each Pricing Unit (PU).
1 PU 2 000 RUB/35 EUR
Charge collected for voluntary reissue of previously paid ticket price for a certificate/voucher after flight departure, according to the fare application rules (EMD 995)
For economy FLEX fares (domestic or international airlines)

Note:
— charge is collected per each Pricing Unit (PU).
1 PU 7 000 RUB/100 EUR
Surcharge (YQ) for reservation services in all GDS except ARDWeb, S7 Smart Ticketing, Amadeus GDS (for sales offices in Russian Federation), Sirena-Travel
1 segment 10 EUR
Surcharge (YQ) for reservation services in GDS except ARDWeb, S7 Smart Ticketing, Sirena-Travel in the CCS S7:
Amadeus. For sales offices in Russian Federation 1 segment 3,5 EUR
Amadeus. For sales offices outside Russian Federation 1 segment 10 EUR
Sirena-Travel in the CCS BSP screen on the territory of Germany for BSP agents of Germany 1 segment 6,5 EUR
Sirena-Travel in the CCS TCH screen 1 segment 50 RUB
for issuing of tickets on the territory of the USA, Canada, Great Britain, Greece, Sweden for each segment in the directions there and/or back:

  • Beijing — Novosibirsk / Irkutsk / Krasnoyarsk / Ulan-Ude / Vladivostok
  • Guangzhou — Irkutsk / Novosibirsk
  • Urumqi — Moscow / Novosibirsk
  • Shanghai — Novosibirsk / Vladivostok
  • Seoul — Irkutsk / Novosibirsk / Vladivostok
1 segment 25 EUR
For issuing of tickets on the territory of the Great Britain, Greece, Sweden on fares for ships crew members for each segment in the directions there and/or back:

  • Beijing — Novosibirsk / Irkutsk / Krasnoyarsk / Ulan-Ude/ Vladivostok
  • Guangzhou — Irkutsk / Novosibirsk
  • Urumqi — Moscow / Novosibirsk
  • Shanghai — Novosibirsk / Vladivostok
  • Seoul — Irkutsk / Novosibirsk / Vladivostok
1 segment 6,5 EUR

Additional Charges for Services Allowed to Authorised Agents and S7 Representatives of PJSC Siberia Airlines ONLY

Service Description Chargeable Unit Amount
Charge for ticket refund at the location other than the point of sale in case of the passenger’s voluntary refusal to fly, if the ticket is issued 42124 stock, BSP and ARC stock and refund is processed by other Agents in Russia and outside Russia (including the CIS)

Exceptions:
— no charge is to be paid for the refund of tickets upgraded to the IUPRT fare under the S7 Priority program
1 ticket 10% of the refunded fare
Charge(YQ) for bonus ticket issuance for S7 Priority Programme participants

Note:
— collected when bonus ticket is issued at Service Centre of S7 Priority Programme or at www.s7.ru web-site
1 segment 300 RUB
Charge for EXTRA SPACE (EMD 0B5)

Exceptions:
— free of charge for seat booking by S7 Priority Program Members
1 seat Fares are available in GDS and depend on itinerary
Charge for the Service of Greetings on Board (EMD GB0)

Note:
— the Service may be issued only in the S7 smart ticketing graphical screen (HRDT) (when technically possible)
— the service availability depends on the destination.
1 segment 3000 RUB
Charge for the Service of S7 Airlines Business Lounge Access:

Note:
— The service may be issued only on www.s7.ru (if technically possible)
— 50% discount is available to children 2-12 years
— The Service for children 0-2 years old is provides free of charge

S7 Airlines at Moscow Airport (Domodedovo):
Domestic airlines (domestic airlines lounge) (EMD 0BX), in case of issuance more than 4 hours before departure 1 person 3000 RUB
Domestic airlines (domestic airlines lounge) (EMD 0BX), in case of issuance less than 4 hours before departure 1 person 3500 RUB
International airlines (international airlines lounge) (EMD 0BX), in case of issuance more than 4 hours before departure 1 person 3000 RUB
International airlines (international airlines lounge) (EMD 0BX), in case of issuance less than 4 hours before departure 1 person 3500 RUB
At Krasnodar International Airport (EMD 0BX) 1 person 4000 RUB
At Sochi International Airport (EMD 0BX) 1 person 4000 RUB
At Anapa International Airport (EMD 0BX) 1 person 4000 RUB
At Kazan International Airport (EMD 0BX) 1 person 2700 RUB
Charge for the Class of Service Upgrade in the Airport of Departure (EMD 04D) without a Business Lounge access

Note:
— The service may be issued in offices of S7 Service, LLC, S7 Representation Offices, S7 Authorised Agents, on www.s7.ru (if technically possible).
1 segment Fares are available in GDS and depend on itinerary
Charge for the Hold of price (EMD 04C)

Note:
— The amount depends on itinerary
— The service may be issued only on www.s7.ru (when technically possible)

Exceptions:
— The Service for children 0-12 years old is provides free of charge
1 segment 100–200 RUB
Charge for the SMS-notification (EMD 075)

Note:
— The service may be issued only on www.s7.ru (if technically possible)

Exceptions:
— No charge for status members of the S7 Priority Programme
1 segment 50 RUB
Charge for the Gift Certificate (EMD 0LA)

Note:
— The service may be issued only on www.s7.ru (if technically possible)
1 certificate 500–25000 RUB
Charge for the Service of Replacing a flight with an earlier one (EMD 03R)

Note:
— The service may be issued at S7 Service offices, S7 Representation Offices, S7 Authorised Agents only in the S7 Smart Ticketing graphical screen or at www.s7.ru web-site (if technically possible)
— For children 0-2 years old occupied a separate seat in the aircraft cabin the service provides free of charge
— for passengers with tickets issued on BASIC fare 1 segment 1500 RUB
— for passengers with tickets issued on FLEX fare 1 segment 1000 RUB
The charge for booking the carriage on www.s7.ru or in S7 Airlines apps for iPhone and Android

Clarification:
— not charged; not charged when booking a ticket without a seat for children aged 0 to 2 years
1 segment 100 RUB
The charge for booking the carriage through the S7 Airlines Call Centre

Clarification:
— not charged; not charged when booking a ticket without a seat for children aged 0 to 2 years
1 segment 200 RUB
The charge for making changes through the Call Centre to the ticket purchased at a travel agency, sales office or on a ticketing website (except for www.s7.ru) 1 ticket 2000 RUB

Notes:

1. Charges are issued on EMD 421.

Exceptions:

  • The (YQ) charge for providing the automatic booking systems service, including GDS Sirena Travel, and for the service of issuing an award ticket for S7 Priority Program Members is indicated on the ticket;
  • The ticket refund charge can be charged to the EMD 421 (995) or can be displayed on the ticket refund mask in the Cancellation Penalty (CP) field;

2. Charge for special meal/greetings on board/charge for advance seat reservation is issued after the request confirmation only.

3. If a charge is published in a currency which is not a currency of payment, use the system exchange rate on the date of the charge collection.

4. Charges for changing the travel conditions, refund and charge collected for voluntary reissue of previously paid ticket price for a certificate/voucher are to be paid in accordance with the fare application rules as published in the reservation system.