- Make a ticket refund request for domestic flight paid by credit card.
- Refund the additional products only with airline tickets, included in the booking.
- Online refund applies only for domestic flights by S7 Airlines and the partners, before the first flight in the booking.
Refund of the tickets for international flights or orders which include other products (AEX ticket, hotel, car, transfer) is available only via Contact centre. If at least one flight was completed and you would like to refund other tickets, please contact the S7 Contact center by phone 8 800 700-0707 (free within Russia).
Please, note if you don’t use one of the itinerary segments without notifying the airline, all the following flights will be cancelled automatically.
Refunds may take up to 60 working days.
An additional charge is collected for refunds at S7 sales offices. Learn more about the charge for your region via our Contact Centre, on 8 800 700-0707 (free within Russia), or call direct from the website using “Online call” at the bottom of any page.
Changes to your booking, as well as cancellation, are only possible in accordance with the fare conditions. If cancelling your flight, additional taxes for the unused part of the ticket during its validity period will be returned to you in full, unless otherwise stated in the fare conditions. Refunds will be transferred to your payment card.