條例航空運輸

航空运输合同基本条件

General Conditions of the Contract of Passenger Air Carriage of PJSC Siberia Airlines

These Conditions shall be1:

  • obligatory for review by the passenger before purchasing a ticket on flights of PJSC Siberia Airlines, LLC Globus and partner airlines;
  • included in full by means of this reference in the contract of air carriage of the passenger2 purchasing a ticket on a flight of PJSC Siberia Airlines and also on flights of other carriers on the basis of the corresponding contractual relations of such carriers with the Carrier (hereinafter the “Contract of Carriage”, the “Passenger”, the “Carrier”, the “Operating Carrier” and the “Purchase”), and shall be subject to application and observance by the Passenger and the Carrier in the same way as if they were an integral part of the single document referred to as the Contract of Carriage.

Entering into the Contract of Carriage

The Contract of Carriage shall be deemed concluded between the Carrier (carrier) and the Passenger as of the moment of the Purchase. For the purposes of these Conditions and the Rules of Carriage, as appropriate, the moment of the Purchase shall be:

When purchasing the carriage on www.s7.ru or through the Call Centre:

  • the moment when the ticket is issued and the itinerary receipt confirming the conclusion of the Contract of Carriage is sent to the e-mail address of the Passenger (or the person purchasing the carriage for the Passenger(s)) specified by them.

When purchasing the carriage at the Sales Office of the Carrier or its agents, including the offices of interline partners and agents of a neutral environment:

  • the moment when the ticket is issued and a paper copy of the itinerary receipt confirming the fact of the conclusion of the Contract of Carriage is delivered (at the request of the Passenger) by the Carrier or its agents.

The issuance of the ticket shall be made by the Carrier or its agent after the Passenger pays for the booking using any of the available payments methods (immediately after the booking or using one of the payment methods offered by the Carriage or the relevant agent)3.

Passengers who need to coordinate the booking of the carriage tank with the Carrier due to the special conditions for carriage of such passengers (or persons purchasing the carriage for such Passengers) are required to notify the Carrier about the existence of special conditions in the following order:

  • When making an electronic purchase or choosing the deferred payment for the pre-booked carriage, the Passenger is obliged to notify the Carrier by calling the Call Centre (tel. 8 800 700-0707);
  • When purchasing a ticket from an agent at the sales office, the Passenger is obliged to notify the Carrier by notifying the cashier;
  • When making a purchase through the Call Centre, the Passenger is obliged to inform the operator of the Call Centre.

At any moment before the final confirmation of the Purchase and the payment for the carriage, the Passenger may withdraw from entering into the Contract of Carriage if they find any of its provisions unacceptable.

The document certifying the conclusion of the Contract of Carriage is a passenger ticket and a baggage receipt4.

The subject of the Contract of Carriage is the Domestic and/or International Carriage of the Passenger and their baggage by air, provided that the cost of such carriage is paid properly by the Passenger5.

The Rules of Carriage of passengers, baggage and cargo by air approved by the Carrier (hereinafter referred to as the “Rules of Carriage”) shall be fully applicable to the carriage of the passenger and their baggage by air6,

  • which are available for review by the Passenger on this website, and
  • which, in the respective part, are included in the Contract of Carriage by means of this reference and shall be subject to application and observance by the Passenger and the Carrier as well as if they were an integral part of the single document referred to as the Contract of Carriage. In case when the carriage purchased by one of the above-mentioned methods is performed by the Operating Carrier as a code-share flight or under other contractual relations between the Operating Carrier and the Carrier, the Rules of Carriage of passengers, baggage and cargo of the Operating Carrier which may be reviewed by the Passenger on the website of the respective carrier and which, also in the corresponding part thereof, by means of this reference, shall be included in the Contract of Carriage, and shall be applied and observed by the Passenger and the Operating carrier also as if they were an integral part of a single document, referred to as the Contract of Carriage.

The words and expressions capitalized in these Conditions shall, unless otherwise defined herein, have the meanings as set forth in the Rules of Carriage.

The price of the carriage of the Passenger and their baggage by air (the Purchase Price) shall be determined by the parties of the Contract of Carriage individually for each Purchase, subject to the applicable fares of the Carrier and the following:

  • the description of the types and conditions of the Carrier’s applicable fares are available for review by the Passenger on the website (“Fares”7).
  • this information in full shall be included in the Contract of Carriage by means of this reference and be subject to application and observance by the Passenger and by the Carrier as well as if it was an integral part of the single document referred to as the Contract of Carriage.
  • the Purchase price will be determined by the Carrier at the time when the Purchase is made (in the case of electronic Purchase — directly on the website), taking into account the fees and taxes to be withheld from the Passenger at the moment of the Purchase8.
  • the Purchase price may be increased by Additional Expenses9, as well as the Agent’s fees, including the fee of the Electronic Agent charged when the Electronic Purchase is made.

Special Guarantees of the Passenger towards the Carrier at the Moment of the Purchase

  • If the Passenger chooses a bank card as a method of payment for the carriage, they hereby guarantee that they have the right to use the Passenger’s bank card (or the card of the person purchasing the carriage for the Passenger(s)) to pay for the passenger ticket and undertake full liability to the Carrier for refunding of purchases made with the above-mentioned Passenger’s bank card by the Bank10.
  • In case of inconsistency of the details provided by the Passenger at the moment of the Purchase with the actual passport details of the Passenger who actually receives the particular ticket, the Carrier under certain circumstances has a right to refuse to issue the ticket that shall be considered as non-delivery of the ticket due to the Passenger’s fault11.
  • The Passenger must supply the Carrier with the accurate and valid personal information (or other information, as it may be required during the Purchase procedure) regarding themselves and/or other passengers12.

Other Special Conditions Applicable by the Parties to Any Carriage Purchased by the Passenger

Cancellation of the Reservation

  • After the conclusion of the Contract of Carriage, the Passenger has the right to change or to refuse to enter into the Contract of Carriage in accordance with the conditions of application of the Fare chosen by the Passenger.

Voluntary Refund of the Ticket

  • In case of unilateral refusal of the Passenger to enter into the Contract of Carriage (cancellation of booking) when such refund is not forced, the Passenger has the right to refund the amount paid by them at the time of the Purchase. For a limited number of Fares falling into the category of non-refundable, the Carrier reserves the right to withhold from the passenger a partial or the full amount of the fare as well as penalties for the refusal of the passenger to take the flight if the Passenger declared their refusal less than 24 hours before the start of the carriage according to the Order of the Ministry of Transport of the Russian Federation No. 155 of 25 September 2008 "Rules for the Formation and Application of Fares for Scheduled Carriages of Passengers and Baggage by Air, Collection of Charges in the Field of the Civil Aviation“13.
  • Any changes to the dates or the route and the refund of the ticket purchased are performed at the Carrier’s sales offices or through the Call Centre at 8-800-200-000-7 in accordance with the rules of the application of the Fare chosen by the Passenger. The rules of the fare application can be found here. The refusal of the Passenger to timely fulfil the passport and visa requirements of the legislation of the Russian Federation or other applicable legislation that prevents the Carrier from proper fulfilment of its obligations for the international carriage of the Passenger shall be treated under these Conditions as a unilateral refusal of the Passenger to enter into the Contract of Carriage and shall be grounds for the Carrier to withhold the amounts provided for in Paragraph 1 of this Clause 2 of the Conditions.

No show

If the Passenger does not appear to take the flight before the end of the check-in without prior notification of the Carrier, the latter reserves the right to withhold from the Passenger a penalty, which is fixed for different directions, (in the form of an additional fee or penalty, which will be applicable) for the flight segment in accordance with the conditions of the Fare chosen by the Passenger.

By purchasing the carriage by means of one of the methods suggested above the Passenger confirms that they have read and accepted in full (without any additional clauses) these Conditions of the Contract of Carriage of Passenger, including the Rules of Carriage and the conditions of Fare Application, which are set forth on the respective page of this website and constitute, jointly and/or separately, an integral part of the Contract of Carriage.

By purchasing the carriage, the Passenger hereby undertakes to observe in full the terms and conditions of the Contract of Carriage and is fully liable to the Carrier in this respect.

Particularities of the Carriage of Baggage when Performing International Transfer Carriage14

If the Passenger purchases international carriage on the Carrier’s flights, a simplified procedure for the performance of customs operations provided for in Decree of the Government of the Russian Federation No. 637 of 10 July 2014 may be applied to the carriage of baggage.

  • Attention: if the international transfer carriage of the Passenger is actually performed by several carriers (two or more) under a code-share agreement or other contractual relations between the Operating Carrier and the Carrier, the simplified procedure may not be applicable to the registration of the baggage. It is necessary to clarify when registering the baggage whether you need to get your baggage at the airport of transfer for customs control and whether or not the simplified procedure is applied by the particular Operating Carrier.
  • The simplified procedure applies to the baggage, provided that there are no goods in it that are subject to customs declaration in writing in accordance with the customs legislation of the Customs Union and the Russian Federation15. Subject to meeting this requirement, the baggage can be registered and accepted for carriage at the airport of departure directly to the airport of destination.

The list of goods that are subject to customs declaration in writing can be found here.

  • If the Simplified Procedure is applied to the baggage, the Passenger does not need to get and re-check it at the airport of transfer, since the customs control of the baggage is performed without their participation.
  • If the baggage contains goods that must be declared in writing, the Simplified Procedure does not apply. In this case, the passenger must get the baggage at the airport of transfer and proceed to the customs control zone to carry out customs operations with regard to the baggage.
  • The application of the Simplified Procedure does not relieve the Passenger from compliance with other requirements of the legislation of the Customs Union and the legislation of the Russian Federation on customs matters. Fulfilment of the above requirements entails responsibility provided for by the legislation of the Russian Federation and the Customs Union.
  • In accordance with the Decree of the Government of the Russian Federation No. 637 dated 10 July 2014, a simplified procedure for the baggage registration on the Carrier’s flights may be applied when performing carriage to the airport of destination located on the territory of the Russian Federation from the following airports of departure:
    • Europe: Germany (Munich, Frankfurt, Düsseldorf), Spain (Valencia Alicante, Madrid, Palma de Majorca), Ukraine (Kiev, Odessa), Moldova (Kishinev) Cyprus (Larnaca, Pafos) Greece (Athens) Ireland (Dublin) Italy (Verona) Bulgaria (Burgas, Varna) Austria (Innsbruck), Georgia (Tbilisi, Batumi, Kutaisi), Azerbaijan (Baku).
    • Asia: Turkmenistan (Ashgabat).
  • In accordance with the Decree of the Government of the Russian Federation No. 637 dated 10 July 2014, a simplified procedure for the baggage registration can be applied when carrying out carriage to an airport of destination located outside the Customs Union from all airports of the route network of PJSC Siberia Airlines, provided that the airport of transfer is the Domodedovo International Airport in Moscow.

Attention! The list of airports mentioned above may change, the current information should be specified at the airport of departure.

Please get the confirmation that it is possible to use the simplified procedure from the Carrier’s agent at the check-in at the airport of departure.

The Carrier reserves the right to refuse to use the simplified procedure for the carriage of Passenger’s baggage, provided there are clear signs that there are goods in the baggage that are subject to a written declaration, as well as due to the inability to comply with the requirements of the Government Decree of the Russian Federation No. 637 of 10 July 2014.

Details on the rules for transfer of goods across the customs border of the Customs Union in the accompanying baggage can be found on the website of the Federal Customs Service of Russia.

Regulation Policy

For international flights, the Passenger may require a visa which is valid at the moment of departure and remains valid for the period of stay in a foreign country (including a transit visa at the airport of transfer or transit). We request you to check the information on the visa at the Embassy of the country.

The Passenger is hereby notified, that the Carrier has the right to process the Passenger’s personal data (including operations of ticket booking, purchasing, and in the event of any changes to the conditions of carriage or voluntary cancellation of the carriage and also after the termination of the Contract of Carriage upon request of authorized state bodies), which is entered by the Passenger when executing Electronic Purchase on the Website, in accordance with Subparagraph 5 of Paragraph 1 of Article 6 of The Federal Law of the Russian Federation No. 152 “On Personal Data”, in order to conclude the Contract of Carriage at the initiative of the Passenger (being the subject of the said personal data). For the purpose of these Conditions, processing of the Passenger’s personal data shall mean any operation or operations carried out by the Electronic Agent for and on behalf of the Carrier for the performance of its obligations under the Contract of Carriage (or after the termination of the Contract of Carriage upon request of authorized state bodies and also in order to make personalized offers of services of the Carrier, Electronic Agent or their partners) with or without the use of automated systems, including collection, recording, sorting, accumulation, storage, clarification (updating, changing), extraction, usage, communication (distribution, provision of, access to), depersonalization, blocking, erasure and destruction of the personal data.

The Passenger agrees to the transfer of their personal data to the automated booking and check-in system and other automated systems (including cases of cross-border transfer of personal data) in accordance with the local regulations of the Carrier and requirements of the applicable law.

1 The Carrier reserves the right to make changes to these Conditions from time to time and hereby warns the Passenger that (and the Passenger hereby accepts and agrees) with each new Purchase, the Passenger must review these Conditions for changes made to them by the Carrier.

2 Hereinafter, the term “Passenger” may also refer to a person who purchases a carriage for the Passenger(s) by means of one of the methods set out in the following section containing obligations, guarantees and liability of such person as the Passenger before the Carrier.

3 The booking confirmation sent to the Passenger while choosing one of the deferred payment methods among available payment methods shall not be considered the moment of the issuance of the ticket and does not impose any obligations on the Carrier or the Electronic Agent except for the reservation for the Passenger the seats booked until expiration of the time limit specified in the booking confirmation.

4 When booking an e-ticket, the Passenger may be provided at their request with an extract from the passenger ticket, i. e. the itinerary receipt (which may be also sent by e-mail).

5According to the provisions of Article 426–428 of the Civil Code of the Russian Federation, the Contract of Carriage is the public contract of adhesion and the Carrier reserves the right to take full advantage of the provisions of the civil legislation of the Russian Federation applicable in this case.

6 The Carrier reserves the right to make changes to these Rules of Carriage from time to time and hereby warns the Passenger that (and the Passenger hereby accepts and agrees) with each new Purchase, the Passenger must review these Rules of Carriage for changes made to them by the Carrier.

7 The Carrier reserves the right to make changes to the Fares from time to time and hereby warns the Passenger that (and the Passenger hereby accepts and agrees) with each new Purchase, the Passenger must review these Fares for changes made to them by the Carrier.

8 The procedure for the application and withholding of charges and taxes applicable to the carriage by air is specified by the Carrier in Clause 2.9 of the Rules of Carriage and also in the “Information” section on www.s7.ru.

9 Additional Expenses and Charges shall mean costs for the possible currency conversion when paying with the Passenger’s bank card, the funds on which are kept in another currency except for the Russian one, or the amount of additional expenses of the bank in connection with effecting of the corresponding bank transactions via Internet or in connection with payments in cash when using a bank card.

10 If the bank refuses to refund the amount of payment for the Purchase to the Carrier, the Passenger hereby undertakes to refund the Carrier with the amount of payment not refunded within the time limit and using the method that is acceptable to the Carrier or to provide the Carrier (on demand) with an appropriate compensation on part of the passenger or passengers on whom the ticket was issued.

11 Moreover, in order to provide the protection from unauthorized access to bank cards and electronic fraud, the Carrier has a right to request from the Passenger the confirmation of their permanent residence address and/or a scanned image of the Customer’s bank card used to make the payment for the specified passenger ticket or the authorization code for the Customer’s bank card transaction with which the ticket was paid for. The Carrier notifies the Passenger of the necessity to provide such information by sending them a written request to the address specified by the Passenger at the moment of the Purchase. In case of the receipt of such request the Passenger must send the above-mentioned documents either to the e-mail address of the Carrier from which the request was sent, or present them to the Carrier’s representative during the flight check-in (the Carrier has a right to make a copy of the said documents for their subsequent forwarding to the bank in order to confirm the legitimacy of the transaction). In the last case scenario, the Passenger is recommended to arrive at the airport of departure in advance due to the fact that the process of restoring of the active status of the booking may take some time. If the Passenger refuses to provide such information, the Passenger’s obligation to pay for the carriage shall not be considered properly executed and the Contract of Carriage shall not be considered concluded, which gives the Carrier the right to deny the carriage to the Passenger. The funds, in case of their receipt by the Carrier, are due to be refunded to the bank card from which they were debited under respective conditions of the Fare chosen by the Passenger as if it was for the situation, described under “Forced Ticket Refund”.

12The Passenger hereby assumes full liability for financial or other risks of the Carrier, which may be caused if the Passenger provides the Carrier with incorrect data and/or does not provide (partially or fully) it with such data.

13 The information on the type of the Fare chosen by the Passenger is communicated to the Passenger before the conclusion of the Contract of Carriage by the Carrier, the operator of the Call Centre or the agent who issued the Ticket. Also, the main categories of the Carrier’s Fares and the conditions of their application, irrespective of the specific carriage, are is available for review on www.s7.ru in the section Fares and Conditions.

14 The international transfer carriage in the context of these Conditions is understood as the carriage whose place of departure is located on the territory of the Russian Federation (outside the Customs Union) and the place of destination is located outside the Customs Union (on the territory of the Russian Federation) with an intermediate landing at the place of departure from the territory of the Russian Federation (place of arrival in the Russian Federation).

15 The customs legislation includes, in addition to the above-mentioned Decree of the Government of the Russian Federation No. 637, the Agreement between the Government of the Russian Federation, the Government of the Republic of Belarus and the Government of the Republic of Kazakhstan of 18 June 2010 “On the Procedure for the Transfer by Individuals of Goods for Personal Use across the Customs Border of the Customs Union and the Performance of Customs Operations Related to their Release”, the Customs Code of the Customs Union (an annex to the Customs Code Treaty of the Customs Union, adopted by the Decision of the Interstate Council EurAsEC No. 17 at the level of the heads of states dated 27 November 2009).

西伯利亚航空公司航空货运基本条款

本条款1

  • 托运方在签署西伯利亚航空公司货运条款前须仔细阅读本条款;
  • 本引文直接且完全包含在托运方与西伯利亚航空公司(以下简称承运方)签署的航空货运合同(以下简称货运合同)内,即便该条款成为货运合同的组成部分,托运方和承运方均仍须遵守。

1、合同条款

1.1 根据航空货运合同,承运方须在规定期限内将委托运输的货物运送至目的地并转交给提货方;托运方须支付约定的货运费用。

1.2 承运方须遵守"西伯利亚航空公司乘客、行李及货物运输规则»2 (以下简称承运方规则),同时须遵守本条款内容。

1.3 航空运单视为签订货运合同的证明文件。

2、承运方责任

2.1 承运方须根据托运方要求在货物转交给委托的提货方之前,将托运货物退还给承运方、修改航空运单中的提货方;在货物未被提货方提取或无法转交给提货方的情况下,承运方须将货物交给承运方。货物运送期限及退还条件参照俄联邦相关法律法规,如与相关法律规定相悖,则遵守承运方规则。

2.2 承运方须在规定期限内通知提货方货物运达的期限。

2.3 当货物按期抵达,但提货方拒绝提货,或未在规定期限内提货时,承运方须通知托运方,同时承运方有权保管货物,并由托运方支付相关保管费用。

2.4 承运方须通知托运方以及/或提货方关于货运条款发生变更的事宜。

2.5 当货运条款发生变动、提货方未提取货物或无法将货物转交给提货方的情况下,承运方须按照托运方告知的决定来处理安排货物。当该决定有悖于承运方航空货运条款或者可能给承运方带来损失的情况下除外。

3、托运方责任

3.1 托运方在执行货物运输合同的过程中须遵守俄联邦相关法律法规、货物过境国的相关法律法规、与以上法律法规不相违背的承运方规则以及本货运合同条款。

3.2 托运方有责任确保提货方接收并将货物提走。

3.3 托运方须补偿给承运方因处理货物造成的相关费用,若该处理违背了航空货运合同的情况下 除外。自托运人接到货物未被提取的通知之日起30日内,托运人未对货物做相关处理的情况下,或承运人无法按照托运人的指示处理货物,货物将被认为无人认领,且承运人有权售卖或者销毁货物。承运人可从货物售卖所得钱款中扣除因货物未领取给承运人造成的相关费用,余下钱款须转交给托运人。售卖货物并不代表托运人可以免去向承运人或其他相关方进行补偿的责任。

4、运输危险物品及武器

4.1 运输武器、枪支弹药、易燃易爆品、具有放射性的危险物品等须根据俄联邦相关法律法规进行运输。国际运输则须遵守相关的俄联邦国际条约。

4.2 托运方须在运单中标注所运危险品完全根据其种类名称进行运输、分类、包装和标识唛头,并标注危险品标志,同时遵守危险品航空运输技术说明书(Doc 9284 AN/905 ИКАО)。

4.3 如若隐瞒货物的危险属性,托运方将依据俄联邦相关法律以及本运输条款承担相应责任。

5、运输费用

5.1 航空货运费用(以下简称运输费用)包含以下:

  • 承运方规定的运费
  • 运单手续费

5.2 此外还可能出现以下费用

  • 代理佣金;
  • 机场/航站楼收费;
  • 第三方收的费用;
  • 税费及其它额外收费

5.3 托运方通过授权代理订购航空货物运输的业务。

6、承运人境内运输时的责任限制

6.1 若货物丢失、未运达或者受到损坏,承运人将承担以下额度的赔偿金额:

  • 俄境内运输时且对货物做了投保,若货物丢失、未运达或者受到损坏——赔偿保价的金额;
  • 俄境内运输时且未对货物做了投保,若货物丢失、未运达或者受到损坏——赔偿货物的价值,但不超过每公斤货物600卢布的范围;

6.2 若超期未将货物运达目的地,且无法证明超期是由于不可抗力因素、飞机整修、或其它不受承运方控制的因素导致,则承运方须对超期的每小时按照联邦法规定的最低时薪的25%来支付,但不超过运费的50%。

7、承运人国际运输时的责任限制

7.1 国际运输时,承运人须支付每公斤货物250法郎的罚金(约20美金,按照每盎司金42.22美金来计算),托运人将货物交给承运人时对货物的运后价值进行了申明的情况除外。该情况下承运人须赔付不超过申报价格的数额,如果其不能证明该数额超出托运方申报的运后价值。

8、托运方责任

8.1 托运方须遵守俄联邦相关法律法规、华沙公约以及承运方条款。

8.2 托运方须确保告知承运方确切的货物重量、件数、货物属性等信息,包含需要特殊运输以及特殊包装的货物。托运方须确保承运方不会受到任何索赔、诉讼或其它投诉,同时如若因货物信息不够明确或不够完善导致承运方承担相关费用、遭受损失的情况下,托运方须赔偿承运人的全部损失(含律师费)。同时托运方须补齐实际运费和申报运费之间的差价,还需交纳产生运费差价的罚金。

8.3 若承运方以本条款第11.2 (4)章节的内容为依据单方终止合同,则承运方有权从托运方支付的钱款中扣除该罚金。托运方须对货物存放期间(自通知托运方终止货运合同之刻起,至托运方或相关授权方将货物从承运方存放处运走为止)承运方承担的相关费用进行补偿。如果在通知托运方终止货运合同起的三十天内,托运方未将货物运走,则根据本条款第3.3章节,将视为该货物无人认领,承运方有权对其进行售卖或销毁。

8.4 若由于双方运输合同的关系造成承运方某财产的丢失、破坏、或带来损失(含但不仅限于承运方飞机,以下简称飞机),承运方故意为之的行为除外,托运方有责任以自己的名义承担任何损失、国家性税费、以及所有因此带来的律师费、诉讼费等。

执行运输合同时,如果任一方死亡或受伤,或者第三方财产损失或损坏(包括但不限于航空飞行器),不包括承运人的故意不当行为的情况下,托运人应当以自己的名义和账户来赔偿承运人(并就承运人其它合理的要求提供援助,及在索赔和诉讼中提供协助。)及第三方的索赔或诉讼等法律相关费用。

本条规定在运输合同完成或终止之前一直有效,并被承运人或其接替者所承认。

9. 适用法律

9.1. 不要进行俄罗斯联邦边境检查的货物运输(以下简称境内货运)适用于俄罗斯联邦的法律,包括但不限于俄罗斯联邦航空法典的规定,以及俄联邦运输部2007.06.28第82号令《联邦航空法则〈航空运输发货人、行李、货物总则及发货人服务要求、发货人、收货人〉》(以下简称联邦航空法则)。

9.2. 需要进行俄罗斯联邦边境检查的货物运输(以下简称国际运输)适用于俄罗斯联邦的法律,和1929年华沙公约关于航空运输的修改及补充(以下简称华沙公约),国际航空运输协会决议600b,有关此协议发货人可阅览(см. здесь)。

10. 索赔声明

10.1. 根据发货人、收货人或承运人的要求,若任何一方能够按照俄罗斯联邦航空法规定的流程提供运输单据,各方须根据承运人,发货方或收货方责任财产的具体情况来办理货运事故处理单。

10.2. 若违反货物航空运输合同,在出发机场或目的地机场递交索赔或申请。

10.3. 向承运人提出索赔须在其由于违反货物航空运输合同遭到起诉之前。

11. 合同终止

11.1. 运输合同自各方签字之日起生效,至各方完成自己的责任时终止。

11.2. 在以下情况,承运人可通知发货方后单方面终止合同:

  • 发货方违反护照的,海关的,卫生的和其他俄罗斯法律涉及航空运输规定的,在国际运输中还包括出发国家,目的地国家以及中转国家法律法规的。
  • 发货方拒绝完成联邦航空法律对发货方规定的相关要求的。
  • 在货物中有禁止航空运输物品的。
  • 在航空运输开始之前,承运人发现发货方不遵守法律规定,提供不准确不完整的信息的。

11.3. 发货方可以在相关货运开始之前在提前通知承运人的情况下或者在支付相关费用和罚金(若承运人提前规格有罚金)的条件下提前终止合同,罚金金额在签署运输合同之前会告知发货方。

12. 其他

12.1. 本合同的缩略文本包含在发货方在签署运输合同时填写的航空运单里。发货方直接签署航空运单,确认了解并接受航空运输合同所有条件(没有任何辩解)。以上运输合同条件,包括运输规则和运输价格,使运输合同不可分割的一部分。

12.2. 发货方应完全遵守与承运人双方的运输合同的所有条款和条件,并对承运人承担相关法律责任。

1 承运人有权随着时间的变化改变该条件,并正式提前告知发货方(发货方英正式接受并同意更改),发货方每一次新的购买活动之前应仔细阅读承运人更改后的当前的最新条件。

2承运人有权随着时间的变化改变该规则,并正式提前告知发货方(发货方英正式接受并同意更改),发货方每一次新的购买活动之前应仔细阅读承运人更改后的当前的最新规则。

规则

乘客、行李和货物运输规定

TERMS AND DEFINITIONS

Act of unlawful interference — unlawful violent acts or threat of such acts on the part of a person (group of people) in respect of aircraft, passengers, crew members, ground personnel or airport objects which create threat to flight safety, human life and health.

Additional flight — is an aircraft flight which is performed extra to the schedule on the same route on which scheduled flights are performed.

Agent — a physical or legal body authorized to act for and on behalf of the carrier to attract passengers, process and sell passenger services on carrier lines on the conditions of the contract of agency made with it.

Air carriage — carriage of passengers, baggage or cargo on aircraft in accordance with the contract of air carriage.

Air waybill — carriage document to confirm the conclusion of a contract of cargo carriage by air, its conditions and acceptance of cargo for carriage.

Airport — complex of structures including aerodrome, air terminal, and other constructions intended for acceptance and dispatch of aircraft, air operation services, having to that end required equipment, aeronautical personnel and other staff.

Airport (point) of destination — airport (point) where passenger, baggage or cargo is to be delivered under the contract of air carriage.

Authorized agent — carrier agent authorized with a special document to perform supplementary acts of passenger servicing including but not limited to, return of cash amounts, drawing-out of duplicates and other service functions.

Aviation security — state of protection of aviation against unlawful interference in aircraft operations.

Baggage (checked in baggage) — passenger baggage accepted for air carriage in custody of the Carrier for which the carrier issued a baggage ticket and a baggage tag.

Baggage tag — document issued by the carrier to identify passenger has checked baggage.

Baggage receipt — carriage document certifying carriage of baggage of passenger making contract of air carriage with the carrier.

Baggage weight — gross weight of baggage.

Bushel weight — calculated value reflects cargo density and calculated by the following formula: length (cm) * width (cm) * height (cm) / 6000 = volume weight (kg). In case when volume weight exceeds the physical weight the tariff for cargo sending will be calculated in correspondence with volume weight.

Bulky cargo (light cargo) — cargo the weight of one cubic meter of which is less than one hundred and sixty seven kg.

Cabin baggage — passenger belongings carried in the aircraft cabin under passenger’s responsibility, not containing substances and articles prohibited for carriage in the cabin of the aircraft, the weight and dimensions of which are set by the carrier and which allow them to be safely store in the cabin of the aircraft.

Cabin baggage tag — document issued by the carrier to identify non-checked baggage of a passenger.

Carrier — PJSC Siberia Airlines issuing carrier document, performing or undertaking to perform air carriage, providing or undertaking to provide services related to such carriage under a carriage or payment document issued by the airline or another person authorized by the carrier.

Carriage capacity— part of passenger cabin, aircraft baggage or cargo compartments used for payload.

Carrier sales offices — ticket sales offices, the list of which is provided at the web site www.s7.ru

Cargo — property carried or accepted for carriage on aircraft under the contract of cargo carriage by air.

Cargo consignment — one or more pieces of cargo simultaneously accepted by the carrier from the same consignor which proceed under the same air waybill to the same consignee.

Cargo damage report — document drawn up by carrier or handling company immediately after damage to cargo was discovered.

Cargo handling — complex of operations related to cargo handling at the airport of departure and arrival.

Cargo terminal — an area of structures intended for cargo handling.

Charter flight — aircraft flight performed under the contract of aircraft charter.

Claim — written demand by interested person who has right to require in accordance with Russian legislation made to the carrier arising out of air carriage including not performing or improper performance of air carriage agreement.

Consignor — legal or physical body that has made a contract of cargo carriage by air indicated in the air waybill as the consignor.

Consignee — legal or physical person indicated in the air waybill as the consignee.

Commercial act — document-certifying circumstances that may serve the basis of property liability of the carrier, passenger, consignor or consignee.

Contract of aircraft charter — agreement whereby a party (owner) undertakes to provide the other party (charterer) with one or more aircraft or a part of an aircraft for air carriage of passengers, baggage or cargo for remuneration to perform one or more flights.

Customs Union — is the union for joint action in the field of customs policy of the Russian Federation, Belarus Republic and Republic of Armenia and Kazakhstan, as well as any other state which will join such customs union, and excluding any out of such a customs union state.

Damage of baggage or cargo — damage of baggage or cargo during the time of carriage as a result of which it cannot be used in full or in part in accordance with its original purpose.

Dangerous cargo — items or substances which in carriage by aircraft may create threat to passenger life and health, flight safety, property safekeeping and environment which are included in the list of dangerous goods of the technical instructions on safe carriage of dangerous goods (Doc 9284 AN/905 ICAO) or are classified under these instructions.

Departure airport (point) — airport (point) wherefrom carriage of passenger, baggage or cargo starts (or continues) under the contract of air carriage.

Disabled person is a person who has a health disorder with a persistent disorganization of the body’s functions, conditioned by illnesses, consequences of injuries or defects, leading to a restriction of vital functions and necessitating his social protection.

Disembarkation from aircraft — process of passengers’ leaving aircraft after landing under the supervision of the carrier or the handling company.

Domestic air carriage — air carriage whereby point of departure, point of destination and all points of landing are situated in the territory of the Russian Federation.

Electronic ticket — document used to certify the contract for the carriage of passengers and baggage, in which information about air carriage of passengers and baggage is presented in electronic form.

Embargo — state restriction on import and export of specified goods, valuables, gold, securities, foreign currency, and results in rejection of carrier during the limited period time to accept for carriage on any route in (from) any point and/or from any transfer carrier any cargo nevertheless of its class or type.

Excess baggage — passenger baggage when passenger enters into air carriage agreement with free baggage allowance over the established by carrier free baggage allowance or passenger baggage when passenger enters into air carriage agreement without free baggage allowance.

Excess baggage receipt — document certifying passenger payment for carriage of baggage the weight of which exceeds the allowance established by the carrier or the carriage of which is subject to compulsory payment.

Family members and close relatives — spouses, parents, children (adoptive parents and adoptee), grandparents and grandsons, siblings and half siblings.

Flight coupon — part of passenger ticket that entitles passenger (in the availability of passenger slip) to air carriage between the point (airport) of departure and the point (airport) of destination.

Flight — aircraft flight (scheduled or unscheduled) performed in one direction from the initial to the terminal point of the route.

Free baggage allowance —number of pieces and/or weight of baggage and/or overall dimensions of baggage for single passenger of aircraft established by Carrier and which is carried free of charge.

Final airport (point) — airport (point) where flight performance according to schedule (flight plan) ends.

General agent — LLC S7 cargo which is legal body and in terms of agreement with carrier on behalf of carrier is performing reservation of capacity for cargo and mail, conclude an agreements air carriage of cargo and mail, provide reception of cargo and mail for carriage and reception of payment for carriage of cargo and mail and also performing other described in agreement actions.

Hague protocol — protocol to amend the Warsaw Convention for Unification of Certain Rules Relating to International Carriage by Air, 1955.

Handling company — organization having contractual relations with the carrier, authorized for and on behalf of the carrier to perform any required activities and execute airport documents in connection with arrival, departure and processing of aircraft of that carrier, passengers, baggage, cargo and aircraft supplies.

Heavy baggage — one piece of passenger baggage, which exceeds 30 kg, excluding the wheelchairs and other assistive devices used by passengers with disabilities.

Heavy cargo — cargo with the weight of a single piece more than 80 kg.

Indorsement — written consent of the carrier that has drawn up a carriage or payment document, or the carrier indicated in respective flight coupon of the carriage document or exchange coupon of payment document for carriage by another carrier or for exchange of initial carriage or payment document.

Initial airport (point) — airport (point) wherefrom flight departs according to schedule (flight plan).

Interline partners — airlines who made commercial agreement about mutual/unilateral recognition transportation and payment documentation, operation using them carriage and corresponding reciprocal payments.

Intermediate (transit) airport (point) — airport (point) situated on flight route where aircraft landing is foreseen by schedule (flight plan).

International airport — airport opened for receipt and dispatch of aircraft performing international air services, providing customs, frontier, sanitary and other types of control.

International air carriage — carriage whereby the point of departure and the point of destination are located:

• respectively, in the territories of two states;

• in the territory of the same state if a point (points) of landing are envisaged in the territory of another state.

Itinerary receipt — a document or documents that are integrated part of electronic ticket and containing the necessary information (for an example surname of passenger, the route, tariff and etc.), notifications and notices.

Labeling — text, symbols or pictures on package.

Live animals — animals, birds, insects, etc.

Normal tariff — tariff of respective class of service applicable without any restrictions for one year (with the exception of seasonal tariffs the terms of which depend on the season of carriage).

Normal freight tariff— tariff charged for air carriage of 1 kg of cargo applicable without limitation until subsequent revision.

Offloading from aircraft — process of taking baggage or cargo off the board of aircraft after landing, under the supervision of the carrier or the handling company.

Oversize cargo — one piece of cargo the dimensions of which exceed the overall dimensions of loading hatches and cargo compartments of passenger aircraft, which carry it.

Oversize baggage — one item of passenger baggage in package, which exceeds the sum of three dimensions 203 сm, excluding the wheelchairs and other assistive devices used by passengers with disabilities.

Ownerless cargo — cargo the owner of which is undefined during the period set by the carrier from the date of its arrival at the airport.

Passenger — person except for crew members carried or to be carried on board the aircraft under contract of air carriage.

Passenger coupon — part of passenger ticket, ticket for baggage payment or payment document certifying the contract of air carriage or provision of other services by the carrier.

Passenger with disabilities is a person whose ability to move, navigate, communicate, control their behavior, perform self-service, is completely or partially lost, or limited.

Penalty — actual costs incurred by the carrier in connection with the performance of obligations under the contract of carriage of passengers and passenger is being charged in the event of termination of the contract of carriage of passengers due to voluntary refusal to travel by passenger if carriage on any segment was not performed, and when the Carrier initiated the contract termination.

Pre-flight inspection — check of cabin baggage, baggage and passengers (personal check), aircraft, cargo, flight crew, survival kit in order to detect substances or items banned from carriage (explosive, inflammable, radioactive, toxic substances, weapons, ammunition, drugs, etc) on air transport by aviation security requirements.

Refund — payment to the passenger or consignor or authorized person a part of or full cost of air carriage or service he/she paid earlier but did not use or used partially.

Reservation — advance allocation of a seat to a passenger for a certain period of time on board an aircraft on a specified flight and date, or advance allocation of volume and tonnage for carriage of baggage or cargo on aircraft.

Route of carriage — airports (points) of departure, transfer, stopover and destination indicated in the passenger ticket (in case of cargo — in air waybill) in certain sequence.

Scheduled (regular) flight — aircraft flight performed by the carriage route in accordance with the adopted schedule.

Shipment — cargo accepted for carriage from one consignor to one or more consignees under several air waybills.

Single carriage — carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several carriers under single carriage document (including supplementary carriage documents issued together with it) is treated as single carriage irrespective of transfer, reloading or interruption of carriage.

Special tariff — tariff different from “normal” which is fixed with regard to discounts.

Stop-over— temporary interruption of carriage in any point between the points of departure and destination agreed between passenger and the carrier.

Stopover airport (point) — intermediate airport (point) where passenger under the contract of air carriage temporarily interrupts flight for more than 24 hours.

Tariff — payment charged by the carrier for air carriage of passenger, or for carriage of unit weight or volume of baggage or cargo from the point of departure to the point of destination on a certain route.

Technical instructions for safe carriage of dangerous goods by air — document approved and published by ICAO council setting forth detailed requirements applicable to international civil carriage of dangerous goods by air.

Ticket (passenger ticket) — carriage document certifying the contract and conditions of air carriage of passenger and his/her baggage.

Transfer passenger — passenger who under the contract of air carriage arrived at the airport (point) of transfer (connection) with a flight and proceeds with another flight on the carriage route.

Transfer airport (point) — airport (point) referred to in passenger or consignor carriage document where under the contract of air carriage passenger makes transfer (with flight connection time up to 24 hours), and baggage or cargo is reloaded between flights to further proceed on the service route.

Transfer baggage — baggage that under the contract of air carriage is reloaded in the transfer airport (point) from the aircraft performing a flight onto the aircraft performing another flight on the route of air service.

Transfer carriage — carriage of passenger or cargo by one or several airlines in accordance with contract of air carriage from the airport of departure to the airport of arrival with the stop/overload in airport of transfer.

Transfer cargo — cargo that under the contract of air carriage is reloaded at the airport (point) of transfer from an aircraft performing a flight onto an aircraft performing another flight on the route of air carriage.

Transit passenger — passenger who under the contract of air carriage is carried further by the same flight as arrived at the intermediate airport.

Unclaimed baggage — baggage arrived at the airport (point) of destination referred to in the baggage, tag which was not reclaimed by the passenger.

Unclaimed cargo — cargo not reclaimed during the term set by the carrier from the date of consignee notification confirmed by documents.

Undocumented cargo — cargo arriving at airport unaccompanied by air waybill or other required documents, or cargo in warehouse unaccompanied by documents.

Warsaw convention for unification of certain rules relating to international carriage by air, 1929 — international agreement regulating international air carriage.

ASS — aviation security service.

EBT (Excess Baggage Ticket) — receipt for excess baggage payment (in paper form).

EМD (Electronic miscellaneous charge order) — payment document issued to passenger by the carrier when charges for fees or services provided and information about service, fee and payment is presented in electronic format.

FAR (Federal Aviation Rules) — “General rules of passengers, baggage, cargo air carriage and requirements for handling of passengers, consigners, and consignees” of Russian Federation Transport Ministry.

FEE — established by the Carrier or its agent fee which is not included in the fare for air travel and charged in accordance with the rules applicable tariffs or other regulations of the Carrier, including the amount charged by Carrier to passengers on behalf of foreign states and other organizations in accordance with the laws of foreign countries, from the territories, to or through the territory of which the carriage of passengers.

ICAO (International civil aviation organization) — world intergovernmental organization created subject to the convention on international civil aviation signed in Chicago on December 7, 1944, to promote safe and orderly development of international civil aviation throughout the world.

PIR (Property irregularity report) — document drawn up by carrier or handling company in the presence of passenger or its authorized person forthwith at the identification of damage to the baggage.

VIP — person occupying prominent social, confessional or political position.

1. GENERAL INFORMATION

1.1. General Requirements

1.1.1. These Rules are prepared under Article 102 of the Air Code of the Russian Federation and subject to Russian and international legal documents in the area of air services. References in the text of this document to “present rules of carriage of the Carrier” imply, in particular and unless otherwise explicitly stated, reference to applicable in every such case provisions of FAR (except such FAR provisions for which the present document may prescribe (and has prescribed) another rule of conduct).

1.1.2. These Rules apply to domestic and international air carriage of passengers, baggage and cargo performed by Siberia Airlines. The Rules set out the rights, obligations and responsibilities of the Carrier, people, Consignors and Consignees using Carrier services.

1.1.3. The Rules affect international air carriage of passengers, baggage and cargo unless they contradict conventions in the area of international air services, documents of the International Civil Aviation Organization (ICAO) and valid international treaties and agreements of the Russian Federation on air services.

1.1.4. The Rules set out general conditions of carriage of passengers, baggage and cargo to be observed in the process of conclusion and performance of terms and conditions of the contract of air carriage of passengers, baggage and cargo.

1.1.5. In the conclusion of a contract of air carriage of passengers, baggage and cargo rules, tariffs and charges apply effective at the date of carriage document execution.

1.1.6. Problems in regard of the application of these Rules and other regulatory documents issued by way of detailing these Rules, that arise in respect of passengers and their baggage, Consignors (Consignees) in the processing of service sales, procedures of registering carriage documents, embarkation/disembarkation (loading/offloading) shall be resolved by Carrier agents, its Authorized Agents (General agents) or officials of Handling Company.

1.2. Relationships with Law

1.2.1. Rights, obligations and responsibilities of the Parties that ensue from a contract of air carriage of passengers, baggage and cargo are regulated by:

a) conventions of international air services and provisions of applicable international treaties and agreements of the Russian Federation;

b) the Air Code of the Russian Federation and other legislative acts of the Russian Federation;

c) these Rules.

1.2.2. International carriage of passengers, baggage and cargo is subject to respective binding regulations, rules and instructions of competent authorities of the country to, from or through the territory of which service is performed.

1.2.3. If any provisions referred to in these Rules or a carriage document prove to contradict the laws of respective country and may not be amended by agreement of parties to the contract of air carriage such provisions remain in force and part of the contract of air carriage to the extent they do not contradict the said laws. However, the invalidity of any provision in these Rules does not invalidate other provisions of these Rules.

1.2.4. In international air carriage Carrier liability is governed by conventions on international air services and ICAO documents with the exception of services which are not treated as such by those documents.

1.3. Revision of Rules

1.3.1. These Rules as well as other rules, manuals, instructions and documents issued to detail them and regulate air carriage, it may be amended by the Carrier without advance notice to passengers, Consignors, Consignees, provided no such amendment applies after the start of carriage. However, amendments to these Rules come into force as of the time of formal approval. These Rules may be amended as required by applicable laws of the Russian Federation, international treaties and agreements on air services.

1.3.2. Carrier representatives as well as Agents (General agent) rendering on its behalf services and supporting the air carriage of passengers, baggage and cargo may not amend or abrogate provisions of the rules of air carriage set out by the Carrier.

2. CONDITIONS OF AIR CARRIAGE OF PASSENGERS, BAGGAGE AND CARGO

2.1. Contract of Air Carriage of Passengers and Cargo

2.1.1. Air carriage of passengers, baggage and cargo is performed by the Carrier on the basis of a Contract of Air Carriage subject to these Rules.

2.1.2. Under a contract of air carriage of passenger the Carrier shall transport an aircraft passenger to the point of destination providing him with a seat on board of the aircraft flying on the route referred to in the Ticket, and in case of air carriage of baggage, also deliver baggage to the point of destination and issue it to the passenger or a person authorized to claim the baggage. The term of delivery of passenger or baggage is determined by the schedule set forth by the Carrier and these Rules. An aircraft passenger shall pay for air carriage and, in the possession of excess baggage or baggage subject to compulsory charge and also pay for the carriage of such baggage.

2.1.3. Under a contract of air carriage of cargo, the Carrier shall deliver the cargo entrusted to it by the Consignor to the point of destination and issue it to a person authorized to receive the cargo (Consignee), and the Consignor shall pay for air carriage of the cargo.

2.1.4. Each contract of air carriage and its conditions are ascertained by a carriage document issued by the Carrier or an Agent (General agent).

2.1.5. Carriage of passengers, baggage or cargo performed from the airport of departure to the airport of destination by several Carriers under a single carriage document (including issued therewith supplementary carriage or payment documents) is treated as single carriage irrespective of whether or not there was connection, reloading of cargo or interruption of service.

2.2. Carriage Documents

2.2.1. Each contract of air carriage and its terms and conditions are ascertained by carriage documents issued by the Carrier or its agents (General agent).

2.2.2. Carriage documents include:

a) in carriage of passenger (and baggage) — Ticket (and baggage ticket);

b) in carriage of excess baggage — receipt for payment of excess baggage;

c) in carriage of cargo — air waybill;

d) in payment by passenger, consignor or consignee of charges and fees for services provided in regard the performance of a contract of air carriage — Excess Baggage Ticket (EBT), Electronic Miscellaneous Document (EMD).

2.2.3. Carriage documents are drawn up by input of required data in the electronic or paper form of carriage document manually, automatically or electronically. Ticket may be issued in electronic format or in hard copy.

2.3. Scheduled and Charter Air Services

2.3.1. Carriage by air of passengers, baggage or cargo between points (airports) on service route may be performed on scheduled and not-scheduled (charter) basis.

2.3.2. Scheduled air services are performed in accordance with published aircraft flight schedule.

2.3.3. A published aircraft flight schedule shall include the following data for every scheduled flight:

a) airport of departure;

b) airport of destination;

c) airport(s) located on the service route where flight schedule provides for aircraft landing;

d) air carrier code;

e) flight number;

f) days of flights in a week;

g) time of departure (local);

h) time of arrival (local);

i) flight period;

j) type(s) of aircraft.

Aircraft flight schedule may also contain other information.

2.3.4. Information set out in Passenger Ticket or baggage ticket (air waybill) shall match information published in the schedule at the time of drawing up the above carriage documents.

2.3.5. The schedule may be amended by the Carrier without prior notice to passengers and Consignors. The Carrier may cancel, postpone or detain a flight indicated in the Ticket or air waybill, replace the aircraft or change the service route if so required by the conditions of flight safety and aviation security and at the request of competent state authorities.

2.3.6. In case of change of aircraft flight schedule the carrier shall take reasonable measures to inform passengers and Consignors with whom a contract of air carriage of passengers or a contract of air carriage of cargo is concluded, of a change in the aircraft flight schedule by placing such information on the website www.s7.ru, and by other means if possible in each specific case.

2.3.7. The Carrier shall take any reasonable measures within its powers to timely perform carriage under the contract of carriage.

2.3.8. Should it be impossible to deliver a passenger or cargo with the flight referred to in the Passenger Ticket (air waybill), provided such impossibility is not caused by a breach by the passenger or Consignor of these Rules of carriage and/or conditions of the contract of carriage the Carrier by agreement with the passenger or the Consignor (Consignee) may:

a) carry this passenger or cargo with another flight to the point of destination indicated in the carriage document;

b) pass it over for carriage to another Carrier;

c) arrange for carriage with another means of transportation;

d) made a refund as provided by the rules of air carriage set by the Carrier.

2.3.9. The Carrier is not liable for errors, distortions or omissions in flight schedules published by other legal entities without approval by the Carrier.

2.3.10. Charter flights by the Carrier are performed in accordance with a contract of aircraft charter concluded between the Carrier and the charterer. Under this contract the Carrier shall provide to the charterer for charge a complete or a part of carriage capacity of one or more aircraft for one or more flights for carriage of passengers, baggage or cargo.

2.3.11. Charter services are performed by the Carrier on the basis of agreed in advance flight plan subject to carriage conditions set out in the contract of charter service.

2.3.12. The Carrier informs a passenger (Consignor) through the charterer of the conditions of charter service and the need to observe Carrier rules of carriage.

2.4. Route of Carriage, Change of Route, Date and Time of Departure

2.4.1. Carriage of passengers, baggage and cargo is performed between points indicated in carriage documents. Point(s) on route indicated in carriage documents may be changed by agreement between the Carrier and a passenger (Consignor) and if other not covered international agreement of Russian Federation.

2.4.2. If the Carrier is unable to perform carriage between points indicated in the carriage document it may offer a passenger (Consignor) another route of carriage, and should the passenger (Consignor) reject carriage by such route, return the amount of carriage in accordance with these Rules.

2.4.3. Should a passenger (Consignor) change the route (date and time) of carriage the Carrier may recalculate the cost of such carriage.

2.5. Provision of Services and Information

2.5.1. The Carrier (including Handling Company) provides services related to the performance and support of carriage by air to passengers (Consignors) at airports and other points of carriage check in, office of sales, on board service concerning the performance of air carriage. Services provided shall be aimed at quality support of passengers, Consignors and Consignees. Services of the Carrier and Handling Company are rendered free of charge or for remuneration.

2.5.2. The Carrier or the Handling Company at the airport provides the following services for no extra charge:

a) check in of passengers and processing of baggage on route and for the flight referred to in the carriage document, and special control of aviation security of passengers, baggage, cabin baggage or cargo;

b) shuttling of departing (arriving) passengers between the terminal building and the aircraft, their embarkation and disembarkation on arrival at an intermediate airport, a transfer airport or the airport of destination;

c) delivery of baggage or cargo to/from the aircraft, its loading/offloading on/from the aircraft;

d) accommodation of passengers with children in a nursery room;

e) two telephone calls or two e-mail messages if case of waiting for flight departure for more than two hours;

f) serving soft drinks if case of waiting for flight departure for more than two hours;

g) serving hot meals to passengers if case of waiting for flight departure for more than four hours and every six hours thereafter at daytime and every eight hours at nighttime;

h) accommodation of passengers in hotel if case of waiting for flight departure for more than eight hours at daytime and more than six hours at nighttime;

i) transportation of passengers from the airport to the hotel and back when hotel accommodation is provided free of charge;

j) organize baggage storage.

2.5.3. The Carrier provides for no extra charge the following information on the website www.s7.ru and in air service sales office (if applicable):

a) about time of departure and arrival of aircraft performing scheduled air services;

b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;

c) about flight schedule and cost of air carriage on service routes including beneficial conditions of carrying children and other passenger categories;

d) about carrier who will operate the flight;

e) about conditions of agreement of passenger including free baggage allowance and prohibited items for air carriage in the case of the passenger entering into agreement for the air carriage of passenger with free baggage allowance, the rules for carrying cabin baggage, including the carriage of the items specified in paragraph 4.4.5. of these Rules, items and things prohibited for carriage, the conditions for the carriage of baggage, purchased at the airport duty free zone;

f) about conditions of tariff application;

g) about Rules of Airline;

h) about general requirements concerning customs, border, veterinary and other types of control;

i) about possibility to check in transfer baggage at airport (point) of departure to final destination only if there are no goods for written declaration according to customs regulation of Customs union;

j) about addresses of sales offices and rules of sales and reservation of services;

k) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules.

2.5.4. The Carrier or the Handling Company provides the following information at airports of carriage:

a) about time of departure and arrival of aircraft performing scheduled air services (to flight plan);

b) about place and time of beginning and end of check in of passengers and baggage for the flight indicated in the carriage document;

c) about time of embarkation of passengers on an aircraft performing service by schedule (flight plan);

d) about delayed aircraft performing services by schedule (flight plan) and reasons for delay;

e) about flight schedule and cost of air carriage on service routes including discount conditions of carrying children and other passenger categories;

f) about rules of carrying passengers, baggage and cargo including free of charge carriage baggage allowance, cabin baggage allowance; items and things prohibited for carriage by air transport and other special conditions of carriage;

g) about addresses of sales offices and rules of sales and reservation of services;

h) about rules and procedure of conducting inspection of passenger, baggage, cabin baggage and their belongings before and after flight;

i) about general requirements concerning customs, border, veterinary and other types of control;

j) the Carrier may provide to passengers, Consignors (Consignees) other information under these Rules.

2.5.5. Information on execution of carriage documents in the name of specific passenger (cargo), on going through check-in at the airport of departure, on departure/arrival is only provided subject to written requests of government authorities or enterprises, institutions or organizations as well as people if such requests are recognized reasonable and lawful.

2.6. Reservation of Carriage Capacity on Aircraft

2.6.1. Reservation of carriage capacity (passenger seat, tonnage, volume) on board of a Carrier aircraft is for passenger or Consignor an essential condition of the carriage of passenger, baggage or cargo by air transport.

2.6.2. Reservation of carriage capacity is performed by the Carrier or the Agent (General agent).

Reservation of carriage capacity may be performed both at direct contact of passenger or Consignor with the Carrier or its Agent and by the phone, fax, e-mail, Internet and other means of communication.

2.6.3. Reservation of carriage capacity for cargo may be performed when Consignor personally addresses the Carrier or its Agent (General agent) and also by the phone, fax, e-mail, Internet and other means of communication. Before make a reservation of carriage capacity for cargo. Agent (General agent) has to check cargo if it or part of it related to categories of dangerous goods. The Carrier makes a decision about the possibility and (or) conditions of cargo transportation based on the checks performed by Agent (General agent).

2.6.4. Reservation of carriage capacity is only valid if input in the Carrier reservation system, performed under the rules set by the Carrier and does not contradict the conditions of the contract of carriage.

2.6.5. The possibility of changing or cancelling the reservation of carriage capacity on the aircraft may be limited or ruled out under the rules of tariff application set by the Carrier.

2.6.6. On the expiration of the limit period of reservation storage in the reservation system the order is cancelled without notice.

2.6.7. In the reservation of carriage capacity the Carrier provides passenger no specific seat in the aircraft cabin with the declared class of service. The number of a specific seat allocated to passenger is indicated by the Carrier or the Handling Company at the check in of passenger or his/her baggage at the point (airport) of departure.

2.6.8. At the reservation of the carriage of transfer cargo the Carrier or the Agent (General agent) shall get confirmation of booking carriage capacity for all segments of cargo carriage including performed by other Carriers.

2.6.9. Reservation of carriage capacity for passenger or Consignor, execution of carriage document for carriage of passenger, baggage or cargo is effected within the time limits set by the rules of Carrier tariff application.

2.6.10. Reservation of carriage capacity for passenger or Consignor is deemed preliminary until the Carrier or its Agent for sales of services issues passenger (Consignor) with an executed carriage document.

2.6.11. The Carrier may cancel reservation of carriage capacity without notice to passenger or Consignor if passenger failed to pay for reservation within the set time frame or to meet other conditions provided by the rules of Carrier tariff application.

The reservation of carriage capacity for cargo will be cancelled without notice to Consignor in the following cases:

a) if the Consignor failed to pay for reservation within the set time frame and the transportation document is not issued to him for cargo carriage ;

b) if the Consignor failed to present cargo for carriage within the set by Carrier or General agent time frame;

c) if the Consignor presented the cargo with incorrect documents necessary for execution of requirements related to customs, border, sanitary-quarantine, veterinary, quarantine phytosanitary types of control established by Russian Legislation and (or) by Legislation of the country through the territory of which the transportation is performed or cargo is not fulfill the requirements established by Russian Legislation legal acts and these Rules;

2.6.12. The Carrier may in special cases provided by Carrier rules of air carriage has the right to demand passenger or Consignor to confirm the earlier reservation of carriage capacity made for him for the declared route, date and time of departure, and the class of service on board of the aircraft.

2.7. Information on Passenger, Baggage and Cargo

2.7.1. Passenger or Consignor while making reservation of carriage capacity on the aircraft shall communicate to the Carrier or its Agent (General agent) information about the route of carriage, date and time of departure, required number of reserved seats, class of service on board of the aircraft, citizenship, special conditions of carriage of passenger and baggage, contact details (phone number or another way of communication for passenger informing), information about data of Consignor and Consignee, name of cargo, its mass and volume, size of each piece, number of pieces, special properties and conditions of carriage, storage and handling of this cargo.

2.7.2. Special conditions of carriage capacity reservation to be agreed to by the Carrier include the carriage of:

a) a passenger with infant under 2;

b) a child unaccompanied by adult passenger or passenger who is according to civil Legislation of Russian Federation has obtained the ability in full before he/she reaches 18 years old which is carried under the supervision of the carrier;

c) a seriously ill passenger;

d) a patient on a stretcher;

e) passenger visually impaired with a guide-dog;

f) a passenger whose ambulation in the use of air transport is limited (hereinafter, passenger with limited ability) and/or whose condition requires special attention in providing services;

g) a passenger carrying arms and/or ammunition;

h) excess baggage;

i) baggage with the dimensions of a single piece in package exceeding two hundred and three cm in sum;

j) baggage of a single piece weighing over thirty kilos (excluding baggage of business class passengers up to 32 kilos);

k) baggage to be carried in aircraft cabin only;

l) cargo containing currency in banknotes or coins, stocks, bonds or other securities, credit or bank cards, jewelry, precious and semi-precious stones including industrial diamonds (hereinafter, valuable cargo);

m) cargo with declared value;

n) items or substances perishable on the expiration of a certain storage period or under an unfavorable effect of temperature, humidity or other ambient conditions (hereinafter, perishable cargo);

o) items or substances potentially hazardous for health, safety, property or environment included in the list of dangerous goods or classified as dangerous goods under the international treaties of the Russian Federation and the laws of the Russian Federation (hereinafter, dangerous goods);

p) heavy cargo;

q) oversize cargo;

r) bulky cargo;

s) dogs, cats, birds and other small (domestic) pets (hereinafter, pets (birds));

t) animals, birds, insects, fish, etc. (hereinafter, animals);

u) cargo requiring special conditions of carriage;

v) human and animal remains.

The carriage of passenger on stretchers should be confirmed in advanced not later than 72 hours before departure time on schedule in order to remove passenger seats to place the stretchers on board of aircraft.

2.7.3. The Carrier has not right to give information obtained from passenger/Consignor to any third party except as provided by article 2.7.4 and by the effective laws of Russian Federation.

2.7.4. The carrier has the right of processing the personal information of passenger / Consignor which is provided by passenger / Consignor in any form during reservation, issuing of ticket, and also when changing the conditions of carriage or voluntary refusal of carriage according to attachment 5 article 1 clause 6 FL № 152 “About personal information” RF for conclusion of contract of air carriage upon an initiative of passenger (subject of personal information). Under processing the personal information of passenger / Consignor in context of these Rules understands any action (transaction) or cumulative actions (transactions) accomplished by Carrier within the frame of execution of its obligations under carriage contract using the means of automation or without usage of such means with personal information including gathering, recording, systematization, accumulation, storage, clarifying (updating, changing), extraction, usage, transfer (distribution, provision, access), depersonalization, blocking, removal or disposal of personal information.

2.7.5. Under the personal information in context of these Rules understands:

a) last name, name, patronymic;

b) passport details;

c) address;

d) contact number;

e) email address and other information indicated by passenger during reservation and effecting of carriage.

2.7.6. The fact of conclusion of contract of air carriage confirms approval by the passenger/Consignor:

a) with transfer of his/her personal information into the automatic system of reservation and check-in oа passengers and other automatic systems (including the cases when such transaction presents trans-border transfer of personal information according to the article 12 of Federal Law № 152-FL “About personal information”);

b) that carrier has the right to authorize their Agents or other parties involved in process of realization or provision of carriage by the order of carrier to perform the processing of personal information of passenger/Consignor.

c) that the carrier has also the right to carry out processing of personal data by any of the above mentioned method, after the termination of the contract of carriage — by the order of authorized bodies of state power, as well as for purposes of preparing for the passenger personalized proposals the services provided by Carrier or its partners.

2.8. Cancellation of Booking on Route Segments

2.8.1. The Carrier may cancel booking of carriage capacity on every subsequent service route segment without notice to passenger if passenger failed to use a reserved passenger seat on any segment of the route and failed to inform the Carrier of his/her intention to use other segments of the carriage.

2.9. Tariffs, Taxes, Charges and Discounts

2.9.1. Air carriage tariff is only applied to payment for the carriage of passenger, cabin baggage, baggage or cargo from the point of departure to the point of destination and is established by the Carrier.

2.9.2. Tariff applied shall be effective at the date of commencement of carriage. Ticket, baggage ticket or air waybill paid by passenger (Consignor) and drawn up before Carrier announcement of a change in the tariff or the currency exchange rate are valid without extra charge to match the tariff effective at the initial date of carriage unless the contract of air carriage is amended. No changes of tariffs or rules of Carrier tariff application affect the conditions of contract of air carriage if carriage is in progress.

2.9.3. If passenger voluntarily changes itinerary after start of service a new ticket is drawn up on the basis of the tariff of new service. New service tariff is recalculated from the initial point of carriage applicable at the date of carriage commencement if other not covered by Carrier Rules of tariffs applied. The amount of extra charge is calculated on the basis of the difference between the original tariff and the tariff of new carriage including any applicable charges.

2.9.4. Procedure of calculation of taxes or charges withdrawn from passengers is fixed by respective government authorities and/or the Carrier and brought to the attention of passengers in sales office in the processing of carriage. Any tax or charge is payable by passenger on top of tariff unless otherwise provided by Carrier rules of tariff application.

2.9.5. Discounts from tariffs of air carriage are established by Carrier Rules of Tariff Application worked out on the basis of applicable laws of the Russian Federation and regulatory documents of the federal civil aviation administration.

2.9.6. Tariffs, taxes and charges are payable by passenger (Consignor) in the currency of the country where the carriage document is drawn up or in another currency provided by the Carrier unless that contradicts the foreign exchange regulations of the country of sale.

2.9.7. If carriage is payable in currency other than the currency of tariff publication, calculation of equivalent in the currency of payment is performed on the basis of rate published in reservation systems effective at the time of carriage processing. In that case the amount of tariff payment equivalent is regulated by the Carrier additionally.

3. CARRIAGE OF PASSENGERS

3.1. Ticket and Baggage Ticket

3.1.1. Ticket or baggage receipt (hereinafter “Ticket”) is a carriage document certifying conclusion of a contract of air carriage between the Carrier and passenger. A separate Ticket is drawn up for each passenger or (if necessary) Ticket and issued together with it additional ticket (tickets) which is indicating the ticket number to which it is issued.

3.1.2. Ticket may be drawn up in electronic format (electronic Ticket) or as hard copy (paper Ticket).

3.1.2.1. Paper Ticket shall consist of:

a) Flight and passenger coupons;

b) Information pages containing information on the conditions of contract of carriage of passenger and his baggage on domestic (international) air routes, main rights, obligations and responsibilities of the Carrier and passenger, items and substances prohibited for carriage and other data necessary for passenger.

3.1.2.2. Electronic Ticket shall consist of:

a) electronic flight coupon(s);

b) itinerary receipt.

3.1.3. Passenger may receive drawn-up Ticket or itinerary of electronic Ticket directly from the sales office of the Carrier or its Agent or select means of delivery agreed with the Carrier or its Authorized Agent or receive itinerary of electronic Ticket independently in accordance with the procedure set by the Carrier or its Authorized Agent.

3.1.4. Passenger Ticket must indicate passenger last and first names (in full) and passenger ID number.

3.1.5. Passenger Ticket coupons contain information about the conditions of carriage of passenger and his baggage between indicated points on specific route. In Ticket issued for charter flights the amount paid is not indicated for carriage of passenger, baggage and cargo executed by Contract of Aircraft Charter.

3.1.6. Ticket is issued to passenger after payment of carriage cost at the tariff set by the Carrier only. Passenger is only admitted for carriage at display of a Ticket duly executed and containing required flight coupon, other unused flight coupons and a passenger coupon (for paper ticket only). Passenger shall keep the Ticket and all unused flight coupons during the entire trip and produce them to the Carrier or the Handling Company at any time at request.

3.1.7. Changes to Passenger Ticket at passenger request are permissible with Carrier consent and are only made at the location where Ticket was bought by the Carrier or its Authorized agent (Agent) in accordance with Carrier Rules for tariffs applied and during the period when ticket is valid.

3.1.8. The Carrier or the Handling Company shall indicate in the baggage ticket being a part of the Ticket certifying baggage acceptance for carriage, the number of baggage pieces or gross weight (further weight), except for the items referred in 4.4.5 of these Rules. If passenger has an electronic Ticket the data of the number of pieces and/or weight of baggage, with the exception of items referred to in 4.4.5 of these Rules, are input in electronic format.

3.2. Lost, Damage or Invalid Ticket

3.2.1. Passenger is admitted for carriage if he/she holds a duly executed Ticket.

3.2.2. The Carrier may not accept passenger for carriage pending the establishment of the fact of passenger contract of carriage conclusion if:

a) any part of the Ticket is damaged;

b) ticket coupons contain corrections unconfirmed by the Carrier (Agent) in due course;

c) a required flight coupon of paper ticket is missing;

d) corresponding coupon of electronic ticket has status not appropriate for carriage;

e) Paper Ticket (flight and passenger coupons) bears no mark of Carrier (Agent) validator;

f) Paper Ticket is declared by passenger as lost;

g) produced Ticket was earlier declared as lost (stolen) or recognized as counterfeit.

3.2.3. The Carrier shall take any reasonable measures within its power to establish the fact that the contract of passenger carriage has been concluded.

3.2.4. Should it be established that no contract of air carriage has ever been concluded the Ticket is recognized as invalid, and passenger is not admitted for carriage. A Ticket recognized as invalid is cancelled by the Carrier (Authorized agent) with drawing up a report indicating the reasons why the Ticket is invalid.

3.2.5. A duplicate is only issued after it is established that a contract of air carriage has been concluded, provided Passenger supplies information about the lost or damaged Ticket (place/date of acquisition, date of acquisition, itinerary, flight number, date of departure).

3.2.6. In some cases, such as processing of carriage on blank forms of Interline partners, TKP, ARC or BSP, in processing of carriage in reservation systems different from the Carrier reservation system, including, on Carrier official letter forms without automated mask, if passenger turns up less than 3 hours before flight check in is closed, the process of ascertaining conclusion of contract of air carriage may take certain time whereby passenger is recommended to contact the Carrier on any matters concerning the Ticket blank in advance. The Carrier shall exert any reasonable effort to clear up the fact of contract of carriage conclusion but bears no responsibility if such fact may not be established as a result of failure to provide required information by Interline partners, BSP, ARC agents or TKP employees. Should the fact of conclusion of Contract of Air Carriage be established after the completion of embarkation, the Carrier shall provide the passenger carriage on the itinerary of the non-performed carriage by the next flight having available seat and carriage capacity in the same service class corresponding to the paid tariff under the rules of tariff applied.

3.2.7. Ticket duplicate is an exact copy of the original Ticket and valid for carriage on the original itinerary. Ticket duplicate is only drawn up for unused segments of service, provided the term of the original Ticket has not expired before the application for duplicate is filed. After executing a duplicate the date of departure may be changed under the rules of tariff application.

3.2.8. Receipt for excess baggage and Miscellaneous Charges Order lost by passenger are not reissued and no duplicates for those are executed.

3.2.9. If the Carrier or Carrier Authorized Agent is unable to draw up a Ticket duplicate, passenger may be offered to acquire a new carriage document, provided the new carriage document is acquired for the same itinerary (or a part of itinerary) and tariff, and execution of “Application for loss of passenger carriage document and return of money” (except as the lost Ticket is drawn up on interline partner form). After the fact of original contract of carriage conclusion is established the Carrier shall return to the passenger excess money paid for carriage. The refund required through Carrier Offices or at its instruction through the offices of the Authorized Agent under these Rules, conditions of air carriage and other internal rules or technologies of the Carrier.

3.2.10. Passenger for whom the fact of conclusion of a contract of air carriage with the Carrier is established after the departure of respective flight that should have been flown by the passenger, may be offered to either use service on the route of unused service on the next flight on which there is available seat or carriage capacity in the class of service which meets the paid tariff, or get a refund for unused service (in the amount that would have been paid to the passenger in case of voluntary waiver of carriage) under the rules of tariff application and in accordance with the procedure set by the Carrier. Refund for unused carriage under a lost Ticket drawn up on interline partner forms is returned in accordance with the procedure set by the interline partner.

3.3. Transfer of Passenger Ticket

3.3.1. Ticket is not subject to transfer or use by another person unless otherwise provided by the laws of the Russian Federation. If a paper Ticket is produced by a person not indicated in the Ticket the Ticket is withdrawn by the Carrier and its cost is not reimbursed to the bearer. In that case the Carrier shall make out a report indicating reasons for withdrawal of the Ticket. Reimbursement of Ticket cost for a fully or partially unused service to a person not indicated in the carriage document is made at production of a power of attorney by the person indicated in the carriage document, certified in accordance with the statutory procedure.

3.3.2. If a Passenger Ticket is used or cost of service reimbursement is received by another person not indicated in the carriage document the Carrier is not liable to passenger entitled to service under the carriage document.

3.4. Validity of Passenger Ticket

3.4.1. A Ticket issued to passenger at a normal tariff is valid for carriage within one year of the commencement date of carriage, and if no flight coupon is used or the Ticket is issued with open date, — within one year of the date of issue.

3.4.2. A Ticket issued to passenger at a special tariff is valid within a term set by the Carrier rules of tariff application.

3.4.3. Ticket may be accepted for exchange or refund under Carrier rules of tariff application within the validity period of such Ticket.

3.4.4. A Ticket issued at a special tariff may be accepted for exchange at extra charge to match a higher tariff under the requirements and conditions of the tariff applied to the original Ticket unless otherwise stipulated by the rules of that tariff. In that case the term of Carrier obligation certified by a reissued Ticket accrues from the first flight coupon of the old Ticket if the service has started or from the date of issue of a new Ticket if no coupon of the old Ticket was used.

3.4.5. Each flight coupon of the Ticket is valid for carriage of passenger between the points indicated therein under the respective class of service. If the Ticket is drawn up with open date of return flight, reservation of a passenger seat on board of the aircraft for the requested date of departure is made in the availability of seats in that class of reservation within the validity period of the Passenger Ticket.

3.4.6. The Carrier may extend the term of the contract of carriage certified by the Ticket at no extra charge to the passenger if:

a) the Carrier has cancelled the flight indicated in the carriage document of the passenger;

b) the Carrier failed to carry passenger within the time indicated in the carriage document to schedule (flight plan);

c) the Carrier failed to perform landing referred to in the passenger carriage document at the airport of destination.

3.4.7. If passenger failed to complete a commenced carriage within the valid period of the Ticket for reason of his illness or the illness of his family member or close relative travelling with him on the aircraft, which is confirmed by medical documents the passenger may request the Carrier to amend the term of the contract of carriage appropriately, and the Carrier acting according to “Rules of the voluntary return/ exchange of transport documentation on the basis of medical documents” shall extend the contract of carriage with regard to the content of medical documents provided by passenger.

3.4.8. If passenger carrying a Ticket with open date of departure requests reservation of service, and the Carrier is unable to provide a passenger seat and carriage capacity within the validity period of the Ticket the Carrier or its Authorized agent shall make reservation for a next flight which has available passenger seat or flight capacity of the service class matching the paid service class.

3.5. Passenger Check in and Baggage Check-In Before Departure

3.5.1. Passenger carrying Ticket shall at the airport of departure or in another point established by the Carrier go through a procedure of check in and baggage check in as well as aviation security check. In carriage on an international route passenger shall also go through customs, border and if necessary, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks.

3.5.2. Passenger shall well in advance arrive at the point of Ticket check in and baggage check in for required pre-flight formalities (check in procedure, payment for excess baggage, check, customs, border security and other formalities, execution of exit and entrance documents), as well as embarkation and loading of baggage on aircraft. Airport check in for Siberia Airlines flights is completed 40 minutes before the time of departure, unless otherwise provided by international regulated documents. The time of beginning and ending of check in at the city terminal is fixed separately and notified to Passenger in drawing up Tickets. The deadline for check in at the city terminal is fixed with allowance for time period required for delivery of passenger and baggage to the airport of departure for embarkation. The deadline for embarkation on board of the aircraft is fixed at each airport depending on its capacity and reported to passenger at check in.

3.5.3. For the purpose of flight safety passengers, cabin baggage, baggage including accompanied belongings, and cargo go through mandatory pre-flight check and if necessary past-flight check.

3.5.3.1. Pre-flight and past-flight checks of passenger, cabin baggage, baggage including accompanied belongings are conducted at airport by authorized persons of aviation security services and transport police officers taking part in pre-flight and past-flight checks.

3.5.3.2. Passengers with diplomatic status having diplomatic immunity and couriers carrying correspondence pass checks on general basis.

3.5.3.3. Pre-flight check does not preclude inspection in the course of investigative, criminal investigative and other operations by authorized persons in accordance with the statutory procedures of the Russian Federation.

3.5.3.4. In the process of aircraft operations pre-flight check is performed after passenger check in, border security, customs, quarantine, immigration, veterinary, quarantine phytosanitary and other types of checks.

3.5.3.5. If Passenger refuses to pass check the contract of air carriage shall be considered terminated according to item 3 of article 85 of Air Code unilaterally with reimbursement of fare under these Carrier Rules and Carrier tariff application rules.

3.5.4. To pass the procedure of check in and baggage check in passenger shall produce an ID document.

3.5.4.1. Passenger ID documents include:

a) RF passport;

b) RF passport for going abroad, regular foreign passport, diplomatic passport, service passport;

c) national passport of foreign citizen;

d) RF residence permit for stateless persons;

e) birth certificate for RF citizens under 14;

f) seaman certificate of identification for duty travel;

g) RF citizen temporary ID;

h) repatriation certificate to the country the citizen of which he/she is;

i) certificate of identification of officer or warrant officer of RF or CIS except Georgia;

j) military ID of RF military serving on draft or under contract with notation of being in service;

k) travel document of stateless person or refugee;

l) Travel document (international pass) of UN;

m) ID of deputy of State Duma and Federation Council of Federal Assembly of the Russian Federation (in domestic services of the Russian Federation);

n) certificate of release from confinement;

o) ID issued to convict allowed leaving place of confinement for short or long period of time.

3.5.4.2. Also if necessary passenger shall have on himself documents certifying special conditions of carriage of this Passenger and his baggage (power of attorney for accompanying a child, medical certificate, documents from veterinary, etc.).

3.5.4.3. In case when passenger is going to present at check in another ID document rather than document which was used for issuing a Ticket, passenger no later than the begging of the check in has address a Carrier or Authorized agent for entering in Ticket and in automatic system of reservation changes concerning the ID document and Carrier or Authorized agent has to produce actions for entering the indicated changes.

3.5.5. Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located on the territory of the Russian Federation, and the airport (point) destination outside the customs area of the Customs union, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.

3.5.6. Transfer passengers, the airport (point) of departure and airport (point) of transfer which is located outside the territory of the customs area of the Customs union, and the airport (point) destination on the territory of Russian Federation, at the original airport of departure before check in of baggage shall to inform the carrier or handling company about the presence in the baggage of goods subject to customs declaration in writing and that it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing.

3.5.7. If a transfer passenger did not declared that there is inside of baggage are goods which are subject to obligatory declaration in writing and it is necessary to present his/her transfer baggage at the airport of transfer for customs declaration in writing in accordance with the customs legislation, the baggage is accepted to final destination and is presented by the Carrier or handling company to the customs authority for customs control at the airport of transfer.

3.5.8. At the check in boarding pass is given to passenger which shall include name and surname of the passenger, flight number, departure date, end time of boarding, gate number (if at the time of passenger check in the gate number already known) and seat number at the aircraft. If necessary, additional information may be given on boarding pass.

3.5.9. Passengers are boarding the aircraft after they present a boarding pass for respective flight.

3.5.10. For international flights passenger shall have duly executed exit, entrance or other documents required under the laws of the country into/from or through the territory of which carriage will be performed. Passenger travelling by international flights with transit without visa has to have confirmation of valid ticket with confirmed booking from transfer aiport to the final destination (ticket, itinerary receipt, boarding pass).

3.5.11. The Carrier is not liable for matters pertaining to Passenger relationships with government services (customs, border security, immigration, etc.) unless otherwise provided by international or national legislative documents of the country of departure, transfer, stop-over or entrance. However, the Carrier may check any required documents at check in prior to acceptance of Passenger and his baggage for carriage.

3.5.12. Passengers who are late for check in or boarding to aircraft is not admitted for the flight.

3.6. Passenger Services on Board of Aircraft

3.6.1. The Carrier shall have trained flight personnel on board of aircraft sufficient in number to provide passenger services, including emergency medical aid and flight safety under the applicable standards and rules of civil aviation.

3.6.2. The Carrier shall provide on board of aircraft:

a) passenger information about flight conditions and rules of behavior on board of aircraft;

b) passenger information about location of main and emergency exits and conditions of abandoning aircraft in emergency;

c) passenger information about positioning of survival kits and inflatable escape chutes in aircraft cabin;

d) serving of soft and/or hot drinks and catering;

e) emergency medical aid.

3.6.3. The Carrier shall provide on board of aircraft a range of services depending on aircraft type and equipment, duration of flight, time of day when the flight is performed and class of service indicated in the carriage document. The Carrier shall provide passenger with the following services:

a) information and reference services;

b) individual services;

c) first medical aid;

d) provision with soft-stuffed items and passenger accommodations in flight;

e) serving drinks and/or meals;

f) periodicals.

3.6.4. During level flight on board of aircraft passengers are provided with catering free of charge or for extra charge (to be advised on Carrier web-site in “Flight Information”, subsection “Rules”) subject to the service class, type of aircraft, duration of flight and time of day. The Carrier reserves the right to cater passengers with cold meals irrespective of time of day and duration of flight on board of aircraft the type of which prohibits the use on board of special equipment required for passenger catering with hot meals in compliance with flight safety standards.

3.6.5. Smoking (including electronic cigarettes) is strictly prohibited on board. In the territory of airport smoking is only permitted in special places.

3.6.6. Rules of passenger’s behavior on board of aircraft.

While on board the Company’s aircraft passengers are entitled to:

a) require any of the services provided for by the air carriage contract;

b) address to the company’s employees and ask for protection if their life, health, honor or dignity is threatened.

While on board the Company’s aircraft passengers shall:

a) promptly react to the requirements of the Aircraft pilot in command and other crew members’ recommendations;

b) place hand baggage and personal belongings into the designated place only;

c) keep safety seatbelts fastened when “Fasten Your Seatbelts” panel is on (however, it is recommended to keep seatbelts fastened at all times during the flight);

d) after boarding the plane to switch on airplane mode on all personal portable electronic devices with transmitting function;

e) put inside of carry-on baggage for the time of taxing, take off, descending and landing the electronic devices the size of which is not allowed fast and safely place them in the pocket of front seat;

f) observe the generally accepted rules of conduct in a public place.

While on board the Company’s aircraft passengers are forbidden to:

a) cause situations threatening flight safety or life, health, honor and dignity of other passengers and crew, use any verbal insult or, all the more so, physical violence towards them;

b) take alcoholic drinks except for those offered on board by the Company;

c) smoke (including Electronic cigarettes) at any time during the flight;

d) use safety equipment without special instructions of the crew;

e) use electronic devices during the entire flight with transmitting function not equipped with airplane mode;

f) use during the time of taxing, take off, descending and landing the electronic devices the size of which is not allowed fast and safely place them in the pocket of front seat;

g) at any time during the flight use transmitting sets, remotely-operated games, wireless network devices;

h) cause discomfort to other passengers and interfere with the crew’s work;

i) damage the Company’s property and/or take out it from the cabin;

j) stand up and move around the cabin during taxi, ascent or descent when the “Fasten Your Seatbelts” panel is on.

In the event of violation of these Rules the passenger is liable:

a) on domestic flights in accordance with the applicable legislation of the Russian Federation;

b) on international flights in accordance with the requirements of the international air legislation (i.e., the International Convention On Crimes and Some Other Activities Performed on Board signed in Tokyo in 1963 and ratified in 166 countries including Russia, hereinafter referred to as the “Tokyo Convention”) and the applicable legislation of the country of departure regardless of the country of registration or operation of the respective aircraft;

c) if a delinquent who committed a crime outside Russia that affected citizens or property of the Russian Federation did not undergo punishment abroad, he/she shall be subject to such punishment upon his/her return to Russia in accordance with Article 12 of the Criminal Code of the Russian Federation.

3.7. Stop-over

3.7.1. Passenger may make one or more stop-overs in any intermediate airport enroute. Passenger shall advise the Carrier or its Agent of its intention to make a stop-over at drawing up Passenger Ticket and Baggage Ticket. The stop-over shall also be mentioned in the indicated carriage document. When passenger carriage document is drawn up at special tariff, stop-over is made with account for restrictions or ban on stop-overs under the rules of respective tariff application.

3.7.2. Passenger stop-overs along a service route are permitted within the validity period of Passenger Ticket, provided they are agreed in advance with the Carrier or its Agent, indicated in Passenger Ticket and Baggage Ticket, taken into account at the calculation of the cost of carriage, and for international carriage are also permitted by aeronautical (government) authorities of the country of intended stop-overs.

3.7.3. If at drawing up Passenger Ticket passenger failed to declare stop-over at an intermediate airport but chose to make such stop-over and stated so at that airport, such passenger may only proceed with the flight having introduced required amendments in Ticket data (exchange of Ticket) under these Carrier rules and applicable Carrier tariff rules; also passenger shall, before the resumption of the flight, indemnify the Carrier for all and any actual losses of the Carrier (including but not limited to, compensations the Carrier has paid or will have to pay to third parties in connection with such delay of flight) incurred as a result of delay of aircraft departure (flight performance) related to withdrawal of his baggage from the aircraft if processed to the point originally indicated in the carriage document. The exception is passenger stop-over caused by his/her illness or illness of his family member or close relative accompanying him on this aircraft, or other force-majeure events occurring at the point of stop-over. The fact of passenger illness or illness of his family member or close relative preventing him/her from proceeding with the flight service shall be confirmed by respective medical documents according to “Rules of the voluntary return/ exchange of transport documentation on the basis of medical documents”.

3.7.4. If passenger failed to proceed with flight service from the intermediate airport for reasons depending on the Carrier the Carrier shall dispatch such passenger to the point of destination with an aircraft performing next scheduled flight. Such carriage shall be performed at no extra charge or duty to that passenger.

3.8. Passenger Carriage with Discount

3.8.1. Certain passenger categories are entitled to travel by air with discount under the laws of the Russian Federation and the Rules of Air Carriage provided by the Carrier.

3.8.2. Execution of carriage document for passengers enjoying government benefits is made individually at presentation of documents confirming the right to discount carriage by air under the laws of the Russian Federation and by written permission of the Carrier.

3.9. Carriage of Children

3.9.1. An adult passenger or passenger on board who is according to civil Legislation of Russian Federation has obtained the ability in full before he/she reaches 18 years old may carry one infant less than two years of age free of charge on domestic service or on international service with discount of ninety percent of normal or special tariff in the lack of specific conditions of special tariff application, without provision of an individual seat with obligatory drawing up of ticket. If an infant under two is provided with an individual seat at the request of the accompanying passenger such infant is carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application. Other infants under two accompanying the passenger and children between two and twelve are carried at fifty percent discount of the normal or special tariff in the lack of specific conditions for special tariff application, with provision of individual seats.

3.9.2. In drawing up Passenger Ticket and in the process of child check in a document shall be produced to the Carrier confirming the age of the child. The age of the child is counted at the date of carriage commencement from the initial point of departure indicated in the carriage document. The Carrier or its Agent shall indicate the date of birth in the child’s Passenger Ticket.

3.9.3. The child’s Ticket at the alteration of route and/or date of flight departure following commencement of carriage is reissued at the tariff of air carriage with discount corresponding to the age of the child at the date of commencement of carriage from the initial point of departure indicated in new carriage document.

3.9.4. Departure of a minor beyond the boundaries of the Russian Federation is regulated by the laws of the Russian Federation.

3.9.5. Airlines will take all possible measures to accommodate on board of aircraft full-aged passenger or passenger who according to Civil Code of RF obtained legal competency in full before 18 years old and travelling with him child (children) at the age up to 12 years.

3.9.6. Children in the age of two to twelve years old are carried only accompanied by an adult passenger or a passenger, who is in accordance with the civil legislation of the Russian Federation, has acquired full legal capacity until the age of eighteen years.

3.10. Carriage of Sick Passengers and Passengers with Disability

3.10.1. Passenger shall determine his capability to use air transport based on his/her health condition. Carrier is not liable in front of passengers including sick passengers and passengers with disability for possible deterioration of passenger health and/or other consequences onset in the course of flight except the cases when such consequences and/or health deterioration were caused by acts (negligence) of Carrier.

3.10.2. A citizen of the Russian Federation recognized as legally incapable by court may at a request of parents, step-parents or custodians leave the territory of the Russian Federation accompanied by an adult person capable to ensure the safety of the legally incapable citizen of the Russian Federation and the safety of surrounding people. The accompanied person should be at least 18 years old or passenger who according to Russian Federation Legislation obtained legal capacity in full before 18 years old (which should be confirmed by presenting of corresponding document which was given by competent government agency — Certificate of Marriage Registration or decision of court).

3.10.3. Carriage of seriously ill passenger, passenger on stretchers and passengers with hearing and vision disabilities at the same time is performed with accompanied person who will take care during the flight.

3.10.4. Patients on stretchers are carried with the provision of specially equipped seat on board the aircraft at triple tariff Y and accompanied only. Patients on stretcher are carried in economy class cabin only.

3.10.5. Whereas it is necessary to place the special equipment on board of aircraft the carriage of patients on stretchers should be confirmed by Carrier according to requirements of article 2.7.2.

3.10.6. For carriage passengers with disability and other persons with limited mobility, wheelchair, crutches and other mobility aids are carried free of charge and not included in free baggage allowance.

3.10.7. When for passengers with impaired vision accompanied by guide dog reservation of a seat is made, Carrier has to be informed about carriage of such passenger in order to assist at check in at the airport of departure and his/her delivery to aircraft at the airport of departure and from the aircraft at airport of arrival.

3.10.8. In case of transportation of visually impaired passenger accompanied by guide-dog, the dog shall be carried on board of the flight free of charge in passenger compartment of economy class, in excess of free cabin baggage allowance. The dog shall have the muzzle and the lead on and shall be attached to the chair at the feet of the passenger it accompanies.

3.11. Carriage of Pregnant Women

3.11.1. Pregnant women are only admitted for carriage subject to production to the Carrier of a medical certificate issued by a medical institution that they have no contradictions against air travel at the date of flight indicated in the Ticket.

3.11.2. Carriage of pregnant women is performed subject to the Carrier bearing no liability to the Passenger for unfavorable consequences that may ensue for the Passenger and the fetus in the process and as a result of carriage by air, except for cases when such consequences and / or deterioration of health were caused by the Carrier’s actions (inaction).

3.12. Carriage of Deported Passengers and Passengers Expelled from the Russian Federation in Administrative Procedure

3.12.1. Carriage of deported passengers and passengers banished from a foreign state and the Russian Federation is performed under the laws of the Russian Federation and international civil aviation law.

3.13. Carriage of Diplomatic Couriers

3.13.1. Carriage of diplomatic couriers is performed in compliance with requirements of state authorities.

3.13.2. Diplomatic courier shall carry and produce at request of the Carrier documents certifying his special powers as a person accompanying mail.

3.14. Carriage of Officials

3.14.1. List of citizens served in the VIP Lounge is approved by the Federal Aviation Administration by agreement with executive authorities of RF subjects, and in VIP Lounges of Moscow, Moscow Region, Saint-Petersburg and Sochi by the Administration of RF President by agreement with the Federal Security Service of the Russian Federation.

3.14.2. Officials are served at the airport of departure, arrival, transit or transfer in special premises of the airport — VIP lounges (if any). Requirements in the check in officials are no different from generally accepted ones.

3.14.3. Officials are served in VIP lounges on the basis of applications. Applications are filed by representatives of state, public, political, confessional or business organizations. Passengers are charged for services provided in VIP lounge.

3.14.4. Officials shall arrive at the airport of departure not later than the time of closing of check in.

3.14.5. VIP passengers and their cabin baggage and checked baggage are delivered to the aircraft in last turn separately from other passengers.

3.14.6. VIP passengers and their baggage are removed from the aircraft at the airport of departure in last turn priority.

3.15. Carriage of Officers on Duty of State Courier Service to the Government of the Russian Federation

3.15.1. Officers of State Courier Service to the Government of the Russian Federation are issued Passenger Tickets out of line.

3.15.2. Check in of passenger Tickets for officers of that department and processing of dispatches (correspondence) carried by them are performed before the beginning of passenger check in, and during check in — out of line. Pre-flight check of State Courier Service officers, their cabin baggage and baggage (except pouches) is performed on general terms out of line.

3.15.3. State Courier Service officers on duty are allowed to carry weapons while on board of the aircraft. Airport aviation security service shall inform the aircraft Pilot in command via the senior flight attendant about location of seats occupied by armed State Courier Service officers on board of the aircraft.

3.15.4. Personnel of Airport Security shall instruct State Courier Service officers that in case of any incidents on board of the aircraft they should not interfere unless requested by Pilot in command.

3.15.5. Carriage of dispatches (correspondence) by State Courier Service to the Government of the Russian Federation is performed on passenger seats (not more than 80kg of weight per seat) next to the accompanying officer or at a place convenient to observe and is paid for in accordance with accepted procedure.

3.15.6. Officers of State Courier Service to the Government of the Russian Federation carrying dispatches (correspondence) board the aircraft before the beginning of general passenger embarkation.

3.15.7. Officers of State Courier Service to the Government of the Russian Federation may stay on board of aircraft during parking, and in intermediate points of landing — near the aircraft for exchange of dispatches (correspondence).

3.15.8. Rules of carriage of officers (employees) of other federal executive authorities, dispatches (correspondence) of these authorities may be set by other regulatory acts approved by the federal civil aviation administration jointly (by agreement) with interested federal executive authorities.

3.16. Carriage of Transit and Transfer Passengers

3.16.1. The Carrier or its Agent while issuing Passenger Ticket to a transit or transfer passenger for the service route shall:

3.16.1.1. ensure reservation and confirmation of reservation of carriage for transfer passenger in all itinerary segments to allow the passenger to arrive at the transfer airport in time for administrative formalities prior to flight departure;

3.16.1.2. advise the passenger of procedures he/she shall perform at the transit or transfer airport in order to proceed further to the point of destination;

3.16.1.3. advise the passenger of requirements of state authorities at transit/transfer points in international carriage including:

a) the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure on the territory of the Russian Federation to the airport (point) destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;

b) the possibility of check in of baggage as transfer to final destination with route to the airport (point) of departure outside the territory of customs territory of the Customs union to the airport (point) destination on the territory of Russian Federation union with intermediate landing in point of leaving from the territory of the Russian Federation only in the absence in it of goods subject to customs declaration in writing;

c) the conditions, restrictions and responsibilities that arise after check in as transfer passenger and his/her transfer baggage (including the provisions of article 4.3.4);

d) that the application of the simplified procedure under which a transfer baggage can be checked to final destination, the passenger does not exempt the transfer passenger from compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.

e) Liability for breach of customs legislation Customs union and the Russian Federation legislation on customs.

3.16.2. The fact of concluding the contract of carriage confirms the acceptance of transfer passengers that transfer passengers informed by Carrier about conditions, requirements and responsibilities set forth in articles 3.16.1, 4.3.4)

3.17. Carriage of Business Class Passengers

3.17.1. Business class passengers at airport could be offered the special service including check in at a separate desk, access to business lounge and delivery on board of aircraft separately from economic class passengers if it is covered by terms of applicable fare under which the ticket was issued.

3.17.2. On board of aircraft business class passengers are provided with seats in business class cabin and special service.

3.17.3. On arrival business class passengers are first to leave the aircraft separately from economy class passengers but not before VIP passengers.

3.18. Carriage of Passengers with extra seats

3.18.1. Passenger may book one extra seat for travelling with the higher comfort. Payment for extra seat is charged to an affordable rate of the corresponding class of service.

3.18.2. A single ticket is issued for a Passenger and extra seat reserved for travelling with the higher comfort.

3.19. Carriage of Passengers Proceeding with Staff Tickets

3.19.1. A passenger being an airline employee or Carrier own employee may be carried with Staff Ticket by Carrier flights with consent of the Carrier. Depending on the importance of the carriage and employee position a Staff Ticket may be provided with confirmed or unconfirmed reservation.

3.19.2. Passengers proceeding with Staff Tickets with confirmed reservation are served in the same way as Passengers who paid the cost of Ticket in compliance with applicable standard check in procedures. The following conditions shall be observed in serving passengers without confirmed reservation:

a) passenger may be admitted for carriage subject to the availability of a empty seat following admittance of passengers who paid the cost of carriage and/or other passengers entitles to seat reservation;

b) in case of transit carriage passenger shall be advised that his/her carriage may be suspended at any transit airport for lack of empty seats on further route segments, and the Carrier shall not be liable for that;

c) in case of transfer carriage passenger and his/her baggage may be checked to the first transfer airport only;

d) for the purpose of quick identification of baggage if carriage is performed within one segment the baggage of such passengers shall be loaded on the aircraft in last turn in order to permit easy access to it to quickly unload in case of necessity.

3.19.3. In case of disruption of flight schedule passengers with Staff Tickets with confirmed reservation are served like passengers who paid for their Tickets. Passengers with Staff Tickets without confirmed reservation admitted for carriage, in case of disruption of flight schedule are served like any other passengers.

3.19.4. At the transfer airport a passenger with Staff Ticket without confirmed reservation is served as in the airport of departure.

4. CARRIAGE OF BAGGAGE

4.1. General Requirements

4.1.1. Personal belongings are accepted for carriage as checked-in baggage or cabin baggage. Checked-in baggage is carried in baggage and cargo compartments of the aircraft. Cabin baggage is carried by passenger on board of aircraft.

4.1.2. Passenger’s checked baggage shall be carried by the same aircraft as the passenger proceeds on. If such carriage is impossible the Carrier shall carry such baggage by an aircraft that performs next flight to the passenger point of destination.

4.1.3. The Carrier may deny carriage of baggage and/ or cabin baggage of passenger if the weight, number of pieces, contents, overall dimensions or its package does not meet the requirements of these Rules.

4.1.4. Baggage of a passenger that failed to show up for embarkation after check in (including the baggage of no-show transit passengers and their cabin baggage) are to be offloaded from the aircraft.

4.1.5. At check in and / or accepting the baggage, the passenger must present for weighing all baggage intended for carriage as checked baggage.

4.2. Free Baggage Allowance

4.2.1. In case of concluding an air carriage agreement for a passenger providing for a free baggage allowance, a passenger has the right to carry his or her baggage within the limits established by the Carrier without additional charge. The free baggage allowance is established depending on the type of tariff, class of service, it is indicated in the ticket (itinerary receipt of the electronic ticket) and cannot be less than ten kilograms per passenger of an aircraft.

4.2.2. When flying on codeshare flights with other carriers the baggage allowance of carrier who operates the flight apply. In case if carriage performed on flights of two or more carriers, including codeshare flights with other carriers, the rules of most significant carrier apply.

4.2.3. When passenger is involuntary downgraded a free baggage allowance of such passenger will stay unchanged according to the allowance indicated for class of service paid.

4.2.4. The Carrier on passenger’s request who travelling with common aim of travel in the same airport (point) of destination or airport (point) of stop over on the same flight (family members, persons who are travelling together or travelling to business trip) and have concluded agreement for the carriage of passengers by air, which provide the free baggage allowance, is obliged to combine the amount of the free baggage allowance by weight provided by the agreement of carriage for each of the passengers. The weight of one piece of checked baggage must not exceed thirty kilograms and is accepted for carriage without charging an additional fee. If the weight of one piece of combined baggage exceeds thirty kilograms, payment of such baggage is performed in accordance with paragraph 4.5.9. of these Rules. Baggage has to be checked in for each passenger individually.

4.3. Checked in Baggage.

4.3.1. Passenger baggage is accepted for carriage at check in at the airport of departure or in another check in point. The Carrier or Handling Company shall issue to passenger with part (tear-off part) of numbered baggage tag for each piece of checked in baggage, another part have to be attached to each piece of baggage accepted by Carrier for carriage in baggage and cargo compartment under Carrier liability. Baggage tag is intended for baggage identification. To identify special conditions of carriage checked baggage is additionally attached a special unnumbered baggage tag.

4.3.2. The weight of a single piece of baggage shall not exceed 50 kg, excluding the wheelchairs and other assistive devices used by passengers with disabilities. When international carriage is taking place other maximum weight limitations, number of checked in pieces can be established according to applicable norms and state requirements of airports (point) of departure, airport (point) of transfer, and/or airport (point) of destination.

4.3.3. In connection of up to 24 hours transfer baggage is processed to the final destination or transfer point depending on the capacity of the airport of departure/transfer and the requirements of state authorities at the transfer point. If passenger flight connection exceeds 24 hours his baggage is processed to the point of transfer only.

4.3.4. Baggage of transfer passenger which has to be controlled by customs is accepted for carriage according to customs legislation of RF and/or customs legislation of the country to the territory, from the territory or through the territory of which carriage is performed.

4.3.5. When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation a simplified procedure of customs operations may be applied in according to Russian legislation, under which customs control of transfer baggage is performed without presenting it to customs authority by transfer passenger himself.

4.3.6. Check in of transfer baggage at the airport of departure to final destination is performed by declaring of transfer passengers to carrier, and (or) operator authorized by the airport of departure:

a) the absence in his transfer baggage of goods subject to customs declaration in writing;

b) that there is no need to present a transfer baggage at the airport of transfer for customs declaration in writing.

4.3.7. When proceeding along the transportation route from the airport (point) of departure on the territory of Russian Federation to the airport (point) of destination outside the customs territory of the Customs union with intermediate landing in point of leaving from the territory of the Russian Federation the baggage can be checked in to the final destination only under condition that it does not include goods subject to customs declaration in writing.

4.3.8. When check in transfer baggage to the final destination airport (point) the basis for presenting the transfer baggage of transfer passengers by Carrier to customs authority for customs control at the airport (point) transfer is the presence on the transfer baggage the baggage tag with number, confirming the fact of check in of transfer baggage in the Russian Federation to airport (point) of destination.

4.3.9. Availability on the transfer baggage of baggage tag with number indicates declaration by transfer passengers to the customs authority that in the transfer baggage there are no goods subject to customs declaration in writing.

4.3.10. The use of a simplified procedure in which a transfer baggage can be checked to the final airport (point), does not exempt the transfer of passenger compliance with other requirements of the customs legislation of the Customs union and the Russian Federation legislation on customs.

4.3.11. Presenting of transfer baggage, checked in in accordance with Russian Federation legislation, by Carrier to the customs authority for customs control at the airport (point) transfer is not exempt a passenger from liability for breach of customs legislation Customs Union and the Russian Federation legislation on customs.

4.3.12. The Carrier or Handling Company have to make a note on paper Ticket about the quantity and weight of checked baggage which is treated as baggage ticket issued to the passenger. In case of electronic Ticket entries of baggage weight and quantity are made electronically.

4.3.13. The Carrier or Handling Company having accepted baggage for carriage is liable for safekeeping the checked in baggage and its package.

4.3.14. From the time baggage is checked in for carriage and until the time when it’s claimed by passenger, passenger is prohibited to access the baggage except for its identification or additional check by competent services.

4.3.15. The Carrier may verify the weight of baggage carried by passenger at the airport of landing and/or airport of destination. If it established that the passenger is carrying baggage above the set free baggage allowance or above the quantity indicated in the baggage ticket without paying due charge for such carriage the Carrier may demand payment for respective part of the baggage.

4.4. Cabin Baggage and items accompanied by passenger which are not weighted and tagged

4.4.1. The passenger has the right to carry free of charge cabin baggage within the limits set by the Carrier and allows him to place cabin baggage in the passenger cabin of the aircraft.

4.4.2. For the purpose of aviation security, protection of life and health of aircraft passengers and crew, cabin baggage may not contain items or substances forbidden for carriage by air transport according to aviation security regulations.

4.4.2.1. Personal belongings of the passenger, exceeding the cabin baggage allowance established by article 4.4.3, can be accepted by the carrier as checked baggage in accordance with the conditions of the concluded air carriage agreement for the passenger.

4.4.3. Such items can be carried as cabin baggage on Carrier flights:

a) for economy class passengers — personal belongings of passenger not prohibited for carriage in aircraft cabin with up to 10 kg in total, and in total dimensions by quantity no more than 55×40×23 cm.

b) for business class passengers — personal belongings of passenger not prohibited for carriage in aircraft cabin with up to 15 kg in total, and dimensions no more than 55×40×23 cm each.

4.4.4. Cabin baggage during transportation shall be stored under passenger seat or be placed over the passenger seat in a closing baggage compartment.

4.4.5. In addition to cabin baggage, the passenger has the right to carry the following personal belongings in the cabin of the aircraft without charging an additional fee, if they with passenger seat and are not inserted into the cabin baggage:

a) a backpack, the weight of which should not exceed 5 kg and the dimensions of which should not exceed in the sum of three measurements of 75 cm, or a ladies’ purse, or a briefcase with nested in a backpack, or a bag, or a briefcase belongings;

b) flower bouquet;

c) overclothe;

d) infant food for use in flight;

e) suit in garment bag;

f) a device for carrying a child (a baby bassinet, restraining systems (devices) for children under two years old, a baby stroller and other devices) for the carriage of a child whose dimensions do not exceed 55×40×23 cm and allow them to be safely placed in the cabin of the aircraft in overhead compartment or under the seat in front of a standing passenger seat;

g) medicinal products, special dietary needs in the amount necessary for the flight;

h) crutches, walking-sticks, walkers, rollators, a folding wheelchair used by the passenger and having dimensions that allow to safely place them in the cabin in overhead compartment or under the seat in front of standing passenger seat for passengers with reduced mobility.

i) goods purchased at duty-free shops at the airport, packed in a sealed plastic bag, the weight of which shall not exceed 3 kg and the dimensions of which in the sum of three dimensions shall not exceed 75 cm.

4.4.6. At check in and / or at boarding gate, by Carrier request, must be presented for weighing the cabin baggage, as well as the belongings specified in paragraph 4.4.5 of these Rules.

4.4.7. Baby strollers, baby carrying devices (baby bassinets, restraint systems (devices) for transporting the child and crutches, walking sticks, walkers, rollators, wheelchairs, having dimensions that do not allow them to be safely placed in the cabin of the aircraft in overhead compartment or under the seat in front of a standing passenger seat when transporting a passenger with limited mobility have to be weighed during check in, baggage tags are issued, they are carried in excess of the free cabin and baggage allowance.

4.4.8. Passenger shall take care of safekeeping of cabin baggage and items listed in paragraph 4.4.5 of these Rules carried on board of the aircraft. Passenger while disembark the aircraft should remove all cabin baggage and items listed in paragraph 4.4.5 of these Rules from board of aircraft.

4.5. Excess, Heavy and Oversize Baggage

4.5.1. Passenger shall inform the Carrier or its Agent in advance about the proposed weight, dimensions and number of baggage items in excess of the allowance with compulsory reservation of such baggage.

4.5.2. Passenger shall pay for carriage of excess baggage at the rate set by the Carrier applicable at the time of payment.

4.5.3. If passenger presents for carriage more baggage that was preliminarily agreed with the Carrier and paid for, such amount of baggage can only be accepted for carriage subject to carriage capacity available on board of the aircraft and payment made by the passenger.

4.5.4. The Carrier may limit carriage or deny carriage of passenger baggage with number of pieces, weight or dimension exceeding the free baggage allowance set by the Carrier if such carriage was not agreed with the Carrier in advance.

4.5.5. If at the point of departure Passenger produced for carriage baggage with a weight and/or size, and/or in number of pieces less that reserved and paid for in advance, the difference cost between the declared and actual weights of excess baggage is subject to refund to passenger under these Rules.

4.5.6. Passenger traveling within itinerary may reduce or with Carrier consent increase the weight and number of pieces of carried baggage.

4.5.7. If passenger during the journey increases the weight and/or number of carried baggage items he/she shall pay the carriage cost of baggage the weight and size of which exceed the free baggage allowance of the earlier paid freight. If passenger en route reduces the weight of carried baggage the Carrier shall not recalculate the previous freight.

4.5.8. During reservation of seat in aircraft or buying a Ticket passenger shall advise the Carrier or its Agent about carriage of oversize baggage.

4.5.9. Transportation of oversized baggage, heavy baggage, service dogs, pets and birds is paid based on their actual weight, dimensions and number of pieces on the specified Carrier baggage rates independently of other belongings passenger carried as luggage, except guide dogs, following with a passenger visually impaired, and as wheelchairs, crutches, walking sticks, walkers, rollators, used by a passenger with disabilities and other persons with disabilities, as well as a baby strollers used by a passenger with a child, having dimensions that do not allow it to be safely placed in the cabin of the aircraft in overhead compartment or under the seat of an in front passenger seat, and carried free of charge.

4.5.10. Oversize baggage is accepted for carriage provided the dimensions of loading hatches and baggage and cargo compartments of the aircraft permit its loading/unloading on/from the aircraft and placement on board. Such baggage shall have handles for carriage and fastenings in moving to/from aircraft and on board and means for its fastening.

4.5.11. If excess and/or oversize baggage has to be carried by aircraft of several carriers the Carrier drawing up carriage documents for that baggage shall get the consent of those carriers for such carriage.

4.6. Documents for Excess Baggage

4.6.1. Excess baggage ticket or electronic miscellaneous charge order confirms payment for excess baggage carriage by passenger.

4.6.2. Excess baggage ticket shall contain flight (from one to four) and passenger coupons executed by approved form.

4.7. Carriage of Baggage in Aircraft Cabin with extra seats

4.7.1. Passenger baggage requiring special care (movie—, photo-, tele—, video- or radio equipment, electronic or optical instruments, appliances, office automation equipment, music instruments, fragile items) may be carried in aircraft cabin with allocation on extra seat(s).

4.7.2. Carriage of baggage in aircraft cabin is processed and performed with advance approval by the Carrier. Passenger shall advise the Carrier or its Agent of baggage carriage in aircraft cabin with allocation on extra seat(s) while making reservation or acquiring ticket and pay for a separate extra seat(s) for such baggage.

4.7.3. A single ticket is issued for a passenger and extra seat for baggage carriage in the aircraft cabin. Extra seat is paid at an affordable rate of economy class.

4.7.4. The weight of baggage carried in aircraft cabin may not exceed the average weight of a passenger (no more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.

4.7.5. Package of baggage carried in aircraft cabin shall have devices for fastening to a passenger seat.

4.7.6. Delivery of baggage carried in aircraft cabin on board of aircraft, lifting and positioning in aircraft cabin, removal from aircraft and transportation from the aircraft are performed by passenger.

4.8. Diplomatic Baggage (Mail)

4.8.1. Diplomatic baggage (mail) accompanied by diplomatic courier is allowed for carriage in aircraft cabin. It is checked in as unchecked baggage (cabin baggage), separately from the courier’s personal baggage and may be placed on a separate passenger seat(s).

4.8.2. The weight of diplomatic baggage (mail) carried in aircraft cabin may not exceed the average weight of a passenger (not more than 80 kg), and the overall dimensions of baggage shall permit its placement on a separate passenger seat.

4.8.3. Carriage of diplomatic baggage (mail) is charged at Carrier rates published in the reservation system.

4.8.4. Carriage of diplomatic baggage (mail) in the custody of the Carrier is performed subject to Carrier rules.

4.9. Requirements for baggage and cabin baggage contents

4.9.1. For the flight safety purpose the following items are not accepted for carriage as checked, carry-on and on one’s person baggage:

a) items and substances prohibited for carriage by laws of the Russian Federation and Government regulations, rules and instructions of state bodies of the Russian Federation, international documents in the area of civil aviation, international treaties of the Russian Federation and documents of public authorities of any country to, from or through the territory of which carriage is performed;

b) explosives, firing agents and items stuffed with them;

c) compressed and liquefied gases;

d) flammable liquids;

e) flammable solids;

f) oxidizing substances and organic peroxides;

g) toxic substances;

h) radioactive materials;

i) caustic and corrosive substances;

j) poisonous substances;

k) fire-arms, cold and gas arms, except cases and in the manner established by the legislation of the Russian Federation;

l) other materials and substances which may be used as a weapon of assault on passengers, crew, or creating threat to aircraft flight.

4.9.2. Full list of dangerous goods prohibited for carriage on board the aircraft contain in Technical Instructions for safe transport of dangerous goods by Air (DOC 9284 ICAO).

4.9.3. Items and substances which may be carried in limited quantities:

a) cylinders with gas Div. 2.2. worn for the operation of mechanical limbs;

b) non-radioactive medicinal or toilet articles (including aerosols) — the total net quantity of each single article must not exceed 0.5 kg or 0.5 L, total net quantity per 1 passenger must not exceed 2 kg or 2 L;

c) hair curlers containing hydrocarbon gas — up to one (1) per passenger.

4.9.4. Items and substances which may be carried in limited quantities in checked baggage only:

a) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bayonets, daggers, knives: sheath-knives, jettison-blade knives, lock-knives, mockups of any weapons;

b) domestic knives (scissors) with length of blade over 60 mm;

c) alcoholic beverages, when in retail packaging, containing more than 24% but not more than 70% alcohol by volume, in receptacles not exceeding 5L, with a total net quantity per person of 5 L;

d) liquids and alcoholic beverages containing not more than 24% alcohol by volume;

e) aerosols for sporting or home use — in containers of not more than 0.5 kg or 500 ml — not more than 2 kg or 2 L per passenger. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents;

f) internal combustion or fuel cell engines — must meet A70 of ICAO Technical Instructions

g) medical thermometer, containing mercury, in a protective case — one per passenger.

4.9.5. Items and substances which may be carried in limited quantities in cabin baggage or personal belongings:

a) medical thermometer without mercury;

b) mercury barometer, packed in pressurized container with consignor seal (transported by a representative of the weather bureau);

c) cigarette lighter — (permitted on one’s person only), one per passenger;

d) dry ice for perishable foodstuffs cooling — not more than 2,5 kg per passenger;

e) 3% hydrogen peroxide — not more than 100 ml per passenger;

f) fuel cells powering portable electronic devices (e.g. cameras, cellular phones, laptop computers and camcorders) — in accordance with ICAO Technical Instructions requirements;

g) liquids, gels and sprays referred to non-hazardous in containers of not more than 100 ml capacity (or equivalent capacity in other volume units), packed in tightly closed transparent plastic bag not more than 1 L capacity — one bag per passenger.

4.9.6. Airport administration may make a decision on introducing supplementary measures of aviation security on higher risk flights, whereby it’s prohibit to carry the following items in aircraft cabin:

a) corkscrews;

b) hypodermic needle (if there is no medical justification provided);

c) knitting-pins;

d) scissors with length of blade less than 60 mm;

e) folding (without clamp) travel penknives with length of blade less than 60 mm;

f) mercury barometers.

4.9.7. Items and substances that may be carried with the approval of the Operator:

a) small oxygen or air, gaseous, cylinders require for medical use. The cylinders must not exceed 5 kg gross weight;

b) heat producing articles (e.g. equipment powered by battery, such as underwater torches (diving lamps) high intensity and soldering irons, which in case of accidental activating generate a lot of heat and may cause a fire) can be transported in checked and in carry-on baggage. Heat producing component or energy source must be removed to avoid unintentional functioning during transportation;

c) avalanche rescue backpack, containing a cylinder of compressed gas in Div. 2.2. ICAO Technical Instructions — not more than one (1) per person. May also be equipped with a pyrotechnic trigger mechanism containing less than 200 mg net of Div. 1.4S;

d) not more than four small cylinders with carbon dioxide or other gas Div. 2.2. ICAO Technical Instructions (the volume of each cylinder cannot exceed 50 ml ) inserted into self-inflating life jacket and not more than two spare cylinders for it;

e) only in checked baggage — security-type equipment such as attaché cases, cash boxes and bags, etc. incorporating dangerous goods, such as lithium batteries and/or pyrotechnic material, while performing ICAO Technical Instructions;

f) battery-powered wheelchairs or other similar mobility devices with non-spillable batteries, carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair or mobility device. In cases where the mobility device is specifically design to allow its battery(ies) to be removed by user (e.g. collapsible), battery must be transported in strong and rigid packaging and battery must be protected from short circuit;

g) battery-powered wheelchairs or other similar mobility devices with spillable batteries, carried as checked baggage, if battery shut off, battery terminals protected from short circuit and battery securely fastened to wheelchair of mobility device. If battery removed from wheelchair, it must be protected from short circuits and transport in strong and rigid leak-tight packaging, which avoid spillage and surrounded by compatible absorbent material sufficient to absorb their total liquid contents. It is recommended to install vent plugs to this battery type to avoid spillage;

h) battery-powered wheelchair or other similar mobility device with lithium ion batteries carried as checked baggage, if battery terminals protected from short circuit and battery securely fastened to wheelchair. In cases where the mobility device is specifically design to allow its battery(ies) to be removed by user (e.g. collapsible), battery remove and transport in passengers cabin, if battery terminals protected from short circuit and battery protected from damage and battery energy capacity not exceed 300 Watt-hours. It is allowed to carry in passengers cabin only one spare battery with energy capacity not more than 300 Watt-hours or two spare batteries each not exceeding 160 Watt-hours.

4.9.8. Carriage of lithium ion, lithium metal batteries and devices containing such batteries.

4.9.8.1. Portable electronic devices containing lithium metal or lithium ion cells or batteries (watches, calculating machines, cameras, cellular phones, lap-top computers, camcorders, etc), when carried by passengers or crew for personal use must be carried as carry-on baggage. If such devices carried as checked baggage, device must be protected from inadvertent activation.

4.9.8.2. Portable medical electronic devices (Automated External Defibrillators (AED), Nebulizer, Continuous Positive Airway Pressure (CPAP), etc.) containing lithium metal or lithium ion cells or batteries must be carried as carry-on baggage.

4.9.8.3. Spare batteries must individually protected to prevent short circuits (for example, by placing in package and insulating of battery terminals (e.g. by taping over exposed terminals) or placing of each battery in separate plastic bag or protective pouch), and carried as carry-on baggage.

4.9.8.4. Also, each installed of spare battery must comply with the following restrictions:

a) for a lithium metal battery, the aggregate lithium content is not more than 2 g;

b) for lithium ion batteries, the Watt-hour rating is not more than 100Wh.

4.9.8.5. Lithium ion batteries with a watt-hour exceeding 100Wh but not exceeding 160 Wh, or with a lithium metal content of more than 2g but not more than 8 g (for medical devices PMED) may be carried as spare batteries in carry-on baggage or as part of lithium ion battery powered equipment in carry-on baggage. Maximum two spare batteries may be carried in carry-on baggage only. These batteries must be individually protected to prevent short circuits.

4.9.9. It’s not recommended to passengers to put into their checked baggage fragile and perishable items, banknotes, jewelry, precious metals, computers, debentures, valuable securities and other, business documents, passports, IDs, keys or similar items.

4.9.10. Passenger is responsible for carriage in baggage items prohibited for carriage or handed over for transportation according to the requirements and conditions of carriage set out in this rules.

4.10. Carriage of Weapon, Ammunition and Special Devices

4.10.1. Carriage by air of weapon, ammunition and special devices (hereinafter, weapon) is performed under the laws of the Russian Federation and by laws of federal executive authorities, laws of other states and international treaties of the Russian Federation.

4.10.2. Transfer carriage of weapon, ammunition and impact munition is prohibited.

4.10.3. Passenger may not carry in aircraft cabin in flight:

a) fire, gas, pneumatic, cold or mechanic arms of any type;

b) pistols, revolvers, rifles, carbines and other fire, gas, or pneumatic arms, electric strikes and their mockups;

c) any weapon mockups or models (including toys);

d) crossbows, harpoon guns, swords, sabers, backswords, scimitars, broadswords, skewers, bayonets, daggers, dirks, stilettos, knives: sheath-knives, commando knives, switchblades, jettison-blade knives, lock-knives, and domestic knives of any purpose;

e) explosives, firing agents and items stuffed with them: gunpowder of any type in any package or quantity, live rounds (including smallbore); cartridges for gas pistols, capsules (caps); pyrotechnics: pistol-lights; landing flares, torch pots, blasting cartridges, blaster matches, Bengal lights, detonating cartridges, trotyl, dynamite, shimose, ammonal and other explosives, detonators, electric detonators, electric spark igniters, detonating cord.

4.10.4. Passenger with weapon having permit for their carriage are surrendered to the Carrier at the airport of departure for temporary storage during flight and are returned to the passenger on the completion of the flight at the airport of destination.

4.10.5. If aircraft itinerary crosses state border the matter of weapon carriage on board shall be settled in advance by the passenger with respective authorities of states concerned for compliance with laws and regulations applicable in those states. Passenger shall have permission to enter a state with weapon from competent authorities of such state.

4.10.6. On the territory of Russian Federation acceptance of weapon for carriage, execution of required documents, delivery on board at the airport of departure and issuance at the airport of destination are affected by an Aviation Security Officer (ASO).

4.10.7. Acceptance of weapon from passenger for temporary storage for the period of flight is confirmed by a report executed in three copies signed by the carrying passenger and ASO.

4.10.8. The first copy of the report is also signed by the Carrier and is filed with ASS at the airport, the second copy is kept by the Carrier and the third copy is kept by the passenger to claim the weapons at the airport of destination.

4.10.9. ASO informs the carrying passenger about the procedure of weapon claim at the airport of destinations.

4.10.10. Officers of the Federal Safeguard Service of the Russian Federation, State Courier Service to the Government of the Russian Federation on duty having required individual travel orders are not required to surrender their weapons to Carrier for safe custody.

4.10.11. Weapon is carried packed in a sealed metallic locker placed in an isolated baggage or cargo aircraft compartment.

4.10.12. Long-barrelled weapon the dimensions of which in disassembly prevent them from being put in (standard) metallic lockers are carried in isolated baggage or cargo aircraft compartments in passenger packing sealed by ASS (special container, case, jacket) meeting aviation security requirements.

4.10.13. Citizens of the Russian Federation could carried out weapons on the territory of the Russian Federation in the amount of not more than 5 units and ammunition up to 1000 pieces but not more than 5 kg (gross weight) per passenger based on the permissions of internal affairs bodies in storage, storage and carrying, storage, and use of, on the import of Russian Federation to the relevant species, types and models of weapons or licenses for their acquisition, collecting or displaying weapons.

4.10.14. Weapon is returned to passenger at the airport of destination by the Aviation Security Officer against the production by the carrying passenger of the third copy of the report, ID, weapon license and, as required, permission for weapon import into the territory of the Russian Federation or export from the Russian Federation.

4.10.15. Weapon unclaimed by a passenger at the airport of destination is delivered by the Aviation Security Officer to internal security authorities.

4.10.16. If the weight of weapon and ammunition, plus the weight of any other piece of baggage of passenger does not exceed the Carrier baggage allowance (in equivalent weight), thus weapons and ammunition are not counted as a separate piece of baggage and additional fee is not required.

4.11. Carriage of Pets and Birds

4.11.1. Only dogs, cats and birds are accepted for carriage as checked baggage or cabin baggage. Any other animals are not accepted for carriage as checked baggage or cabin baggage and can be carried as cargo according to these Rules.

4.11.2. Pets (birds) are carried by air as checked baggage (in aircraft baggage compartment) upon prior approval of such carriage with the Carrier at the booking system and also permission from the state of arrival and transit in case of international carriage.

4.11.3. Passenger shall advise the Carrier or its Authorized agent of carriage of pets (birds) at the reservation of carriage or acquisition of Passenger Ticket but not later than 48 hours before flight.

4.11.4. Pet (bird) carried by air shall be placed in for carriage in hard container (plastic, wooden) or metal cage with air supply and secure lock. The size of the container or cage shall allow the animal to stand up to the full body height and turn around (360 degrees). The container (cage or basket) bottom shall be waterproof and covered with absorbent material, with an edge over the perimeter preventing the spillage of the absorbent material. Bird cages shall be covered with thick light-tight fabric.

4.11.5. The same container (cage) may house not more than two adult animals if the weight of each animal is less or equal to 14 kg, and they get along perfectly one with another. The animals weighing more than above shall be carried in separate containers (cages). No more than three animals of the same offspring, not elder than 6 months may be placed in the same container (cage).

4.11.6. The transportation of pets (birds) in the cabin of an aircraft may be made only upon prior approval of such carriage by the Carrier at the booking system and under condition of transportation of the animal by full age passenger (not more than 1 container (cage) per passenger). Such animals shall be inside the containers (cages). The weight of container (cage) housing the animal shall not be more than 8 kg. The size of rigid container (cage) in total of three dimensions (length/height/width) shall not be more than 115 cm; however, the height of the container cannot exceed 20 cm. It is allowed to carriage petc in a soft travel bag upon condition that dimensions of such bag do not exceed 55×40×25 cm and it can be safely stowed under the seat in front of passenger chair.

Note: design of pet soft travel bag should have a frame, ventilation hole and a reliable locking device, excluding spontaneous opening, the bottom of the soft travel bag should be waterproof and covered with absorbent material.

4.11.7. During the flight, the container (cage), pet soft travel bag with the animal in the aircraft cabin should be placed under the seat of the seat in front. It is prohibited to place the container (cage), pet soft travel bag with the animal at the emergency exits, in passages and on overhead compartments. The animal shall stay inside the locked container (cage), pet soft travel bag during the time spent on board of the aircraft (during the flight, taxiing, landing/ disembarkation etc.).

4.11.8. The passenger carrying a pet (bird) by air traffic, shall present at check in the passenger Ticket, valid documents of health of the pet (bird) issued by the relevant authorities of veterinary medicine, as well as any other applicable documents required by the countries regulations of airport of origin, transit and destination.

4.11.9. The Carrier reserves the right to limit the number of animals carried on the same flight according to the aircraft type, flight route and payload capacity etc.

4.11.10. No more than two containers with pets (animals), soft travel bags are allowed to be carried in the aircraft cabin.

4.11.11. Pets and birds are not covered by free baggage allowance. Carriage of pets and birds is charged at the rate of excess baggage on the basis of the actual pet/bird weight including the container (cage).

4.11.12. Guide-dogs accompanying blind passengers are carried in aircraft cabin free of charge, as excess baggage, subject to document about required training presented, provided such dog is wearing a collar and a muzzle and is tied to the chair at the owner’s feet. Blind passengers accompanied by a guide-dog are provided with seats at the end of aircraft cabin.

4.11.13. Pets and birds are accepted for carriage provided the passenger undertakes full responsibility for them. The Carrier is not liable for harm inflicted by such pets or birds on third persons, just as it is not liable to such passenger for denial of import or carriage of such pets or animals into/through any state or territory.

4.11.14. Passenger shall observe all Carrier requirements and indemnify the Carrier for all damages and extra expenses resulting from harm caused by such pet/bird to the aircraft, baggage of other passengers, health and/or lives of other passengers.

4.12. Declaration of Baggage Value

4.12.1. Baggage may be checked in by passenger with declared value. Declared value of baggage shall not exceed the actual value of the baggage.

4.12.2. As passenger declares the value of checked in baggage the Carrier may demand the passenger to produce the contents of the baggage for checking, and in obvious discrepancy between the amounts of declared value and the contents establish its real value or deny acceptance of the baggage for carriage at the declared value.

4.12.3. Passenger may declare the value of his/her checked baggage both at the point of departure and at the point of stop-over. Moreover, passenger may change the previously declared value of checked baggage. The amount of declared value shall not exceed 20 000 (twenty thousand) rubles; if the appraised value exceeds that amount the passenger shall produce primary documents (checks, check copies, etc.) for valued baggage. The Carrier keeps copies of provided documents at the airport of departure and permits baggage carriage if the passenger observes all conditions of baggage valuation. The value of checked baggage may be declared for each piece of baggage separately.

4.12.4. Fee for declared value of checked baggage is 10 (ten) percent of the amount of declared value, payable at the point of departure.

4.12.5. Any items accepted for carriage as baggage with declared value shall be in intact package precluding access to the contents.

4.13. Package

4.13.1. Each item of checked baggage shall have intact package ensuring its safekeeping during carriage, handling and precluding chance of harm to passengers, crew, and third party, damage to the aircraft, and baggage of other passengers or other property.

4.13.2. Baggage non-complying with the requirements of paragraph 4.13.1 above is not accepted for carriage.

4.13.3. Two or more items in separate packages may not be integrated into a single piece.

4.13.4. Baggage the package of which contains sharp or protruding elements or baggage in broken package is not accepted for carriage.

4.13.5. Baggage having external damages which do not affect its safety in carriage and handling and cannot cause harm to passengers, crew, third persons, damage the aircraft, baggage of other passengers or other property may be accepted for carriage as checked baggage with the Carrier’s consent. In that case the presence and type of damage are certified by passenger signature.

4.13.6. The Carrier may deny acceptance of baggage as checked if the baggage is not placed in package ensuring its safekeeping in usual conditions of handling.

4.14. Baggage claim

4.14.1. The Carrier shall keep passengers informed about the place of checked baggage claim area at the airport of destination, stop-over or transfer, as well as about the reason and duration of any delay in baggage delivery and should insure baggage delivered to passengers.

4.14.2. Passengers have to claim his/her checked baggage after its dispensing by the Carrier at the point of destination, stop-over or transfer subject to the baggage ticket and a baggage tag.

4.14.3. Baggage claim takes place at the airport to which the baggage was checked in. However, at passenger’s request the baggage may also be issued at the point of departure or at the point of stop-over unless such issue is prohibited by regulations of public authorities and time and circumstances permit such issuance.

4.14.4. In case of such baggage issuance at the point of departure or at the point of stop-over, any amounts paid to the Carrier earlier in connection with carriage of such baggage may be offset with the Carrier’s consent only.

4.14.5. If a person claiming baggage is unable to produce a baggage ticket and detachable slip of a baggage tag the Carrier may issue baggage to such person only if he/she produces sufficient proof of his/her rights to such baggage. A report of such baggage issuance is executed obligatorily.

4.15. Storage and Disposal of Baggage

4.15.1. Passenger baggage may be stored free of charge at the airport of destination within 2 days including the day of arrival.

4.15.2. Storage of baggage in excess of the term of free storage is charged to the owner at applicable rates.

4.15.3. Storage of baggage non-delivered to the airport of destination in time provided by the passenger’s carriage document through the Carrier’s fault is charged to the Carrier.

4.15.4. Storage of baggage non-received by a passenger at the airport of destination through the passenger’s fault is charged to the passenger.

4.15.5. Passenger baggage without a baggage tag the owner of which is unidentified is deemed as undocumented.

4.15.6. Passenger baggage as of the time of its delivery at the airport of destination including undocumented baggage, is deemed unclaimed if within 6 months of the day of its arrival it was not claimed and is disposed of by the Carrier under the laws of the Russian Federation.

4.15.7. The Carrier or Handling Company shall within the statutory term of storage pending baggage disposal as unclaimed take reasonable measures to search for the owner.

4.15.8. Undocumented baggage the owner of which was identified by search is stored at the airport within 6 months of the date when the airport of destination having received such baggage sent a written notice to the owner of the arrival of the baggage. On the expiry of this term baggage is deemed as unclaimed and subject to disposal.

4.15.9. Perishable foodstuffs contained in unclaimed undocumented baggage in case of spoilage are subject to destruction. Impossibility of their further storage and their destruction are confirmed by report.

4.15.10. Cabin baggage left by passenger on board of aircraft is stored at the airport of destination within the time and on the conditions of storage of undocumented and unclaimed baggage.

4.16. Abandoned, Left or Misplaced Baggage

4.16.1. The Carrier or Handling Company shall take all reasonable measures to search for baggage if passenger on arrival at the point of destination, stop-over or transfer could not recover his/her baggage and filed a written statement of non-arrival of the baggage without leaving the baggage claim area.

4.16.2. If baggage was not given back to the passenger through the Carrier’s fault the baggage paid for by the passenger in accordance with Carrier rules is forwarded to the point of destination, stop-over or transfer at the Carrier’s cost.

4.16.3. If checked baggage was not found within twenty one days of the date of filing a statement of non-recovery of baggage the passenger may claim damages inflicted by the loss of checked baggage.

4.16.4. If checked baggage was found the Carrier shall inform the owner of such checked baggage and Carrier should organize baggage delivery to the airport (point) indicated by the passenger or at the passenger’s request to the indicated address at no extra charge.

4.17. Transportation of products under quarantine as checked baggage

4.17.1. Transportation of products under quarantine as checked baggage (plants, products of phytogenesis, tare, package, soil or other organisms, objects or materials which can became a carrier of hazardous organisms or help to spread hazardous organisms) is performed according to international agreements of RF about quarantine of plants, RF legislation in the field of providing quarantine of plants and legislation of country in the field of providing quarantine of plants on the territory, from the territory or through the territory of which the carriage is performed.

5. CARRIAGE OF CARGO

5.1. General

5.1.1. Carriage of cargo is performed by passenger and cargo aircraft performing flights over the territory of the Russian Federation and international air services.

5.1.2. Carriage of cargo by passenger aircraft is performed on the basis of availability of capacity.

5.1.3. The Carrier accepts for carriage cargo whose nature of package and properties permit its safe carriage under the following conditions: low, up to 145 Mmhg pressure, temperature +/- 60o C and overloads up to 3g. Cargo shall be packed with account for their specific properties and peculiar features so as to guarantee their safety in usual handling while carrying by air, and to preclude harm to natural persons or damage to other cargo and property of the Carrier.

5.1.4. Some types of special cargo (perishable, dangerous, animals, heavy or oversize cargo) are accepted for carriage by agreement with the Carrier under the conditions set forth in these Rules and requirements of internal, international or other regulatory documents.

5.1.5. Cargo shall not change its chemical, physical or other properties which may cause its spoilage or aggravate risks during transportation.

5.1.6. Cargo dimensions are limited by size of loading hatches and cargo compartments. The total weight of carried cargo is limited by maximum allowable payload and/or volumes of cargo compartments of operated aircraft.

5.1.7. Carried cargo is subject to compulsory check by the Aviation Security Service of the airport of departure with the use of technical facilities.

5.2. Air waybill

5.2.1. Carriage of cargo is performed subject to air waybill executed by the Carrier or its Agent (General agent) and payment for carriage by the Consignor unless otherwise provided by supplementary agreements.

5.2.2. Air waybill is issued on the basis of signed application by Consignor for the carriage of cargo and document which certifies the identity of Consignor or letter of attorney and document which certifies the identity of person who presents letter of attorney.

5.2.3. In the application for cargo carriage the information necessary for cargo carriage including but not limited to information about the dangerous goods and absence of prohibited for carriage subject and substances should be indicated.

5.2.4. Consignor has to present valid and sufficient documents which necessary for fulfilling the requirement concerning of customs, quarantine, immigration, veterinary, quarantine phytosanitary types of control and according to legislation of RF and/or legislation of the country to the territory, from the territory or through the territory of which carriage is performed. The Carrier is not liable for checking the validity and sufficiency of these documents.

5.2.5. Air waybill shall be executed at least in three authentic counterparts. However, Air waybill may have up to eight copies: for confirmation of cargo receipt, for airport of destination, for first Carrier, for second Carrier and for Carrier Agent (General agent), the rest (additional) copies are only for Carrier usage.

5.2.6. Air waybill shall reflect:

a) tariff, cost, transportation route, number of packaged, weight, type (nature) of cargo;

b) conditions of limiting Carrier liability in domestic and international carriage of cargo in case of loss, shortage, damage (spoilage) or delay;

c) Carrier obligations as regards delivery of checked in cargo to the point of destination and its issuance to the Consignor, and Consignor obligations to pay for carriage of cargo by air;

d) conditions whereby checked in cargo is returned, Consignee is replaced, cargo is disposed of in case Consignee fails to accept it for any reason;

e) requirement of Consignee notification by the Carrier of cargo arrival at the point of destination and Consignee obligation to accept cargo and pick it up;

f) applied penalties for default of a contract of cargo air carriage and obligations for preparation of carrier statements, raising claims and application of other sanctions provided by applicable legislation;

g) Consignor obligations as regards cargo carriage by air, observance of laws and other regulatory documents of a state to (from, through) territory of which cargo may be carried;

h) information on the conditions of carriage of dangerous goods by air.

5.2.7. Text on the front face of the Air waybill form (form heading, captions of columns and other information), and on the reverse side of the form shall be printed in Russian and in English.

5.2.8. It is acceptable for the information on Carrier liability limits and conditions of contract of cargo carriage in domestic air services to be set out in Russian only, and in international air services — in English only.

5.2.9. Changes to the Consignment note are made by the Carrier or by the Agent (General Agent) in consultation with the Shipper.

5.3. Conditions of Cargo Check In

5.3.1. Cargo is accepted for carriage subject to the following conditions:

a) Consignor has presented documents required by applicable laws, other regulatory documents in the area of civil aviation and these Rules;

b) cargo dimensions ensure its free loading/unloading onto/from the aircraft, positioning in baggage and cargo compartments and strapping;

c) cargo in carriage does not pose threat to passengers, crew of the carrying aircraft, baggage and other cargo carried together;

d) cargo is provided with intact tare and package (ensuring its secure lashing on board of aircraft and safekeeping in carriage) and labeling;

e) import/export or transit/transfer to/from/through the territory of a state is permitted by the legislation and regulations of such state;

f) cargo is delivered to the airport of departure well in advance to permit its handling and performance of required pre-flight procedures and compliance with requirements related to border, customs, immigration, quarantine, veterinary, quarantine phytosanitary and other types of control.

5.3.2. Transportation of products under quarantine as checked baggage (plants, products of phytogenesis, tare, package, soil or other organisms, objects or materials which can became a carrier of hazardous organisms or help to spread hazardous organisms) is performed according to international agreements of RF about quarantine of plants, RF legislation in the field of providing quarantine of plants and legislation of country in the field of providing quarantine of plants on the territory, from the territory or through the territory of which the carriage is performed.

5.3.3. Perishable or dangerous goods, animals or other special types of cargo are checked in if permitted for carriage by laws of the Russian Federation, other states, international documents in the area of civil aviation and other regulatory documents in the area of civil aviation, and these Rules.

5.3.4. Cargo whose weight and overall dimensions exceed the set limits may be checked in under the rules set by the Carrier.

5.3.5. Consignments containing assorted items or goods may not include: valuable cargo, animals, human remains and funeral urns.

5.4. Embargo on Cargo Carriage

5.4.1. If official public authorities have imposed embargo in respect of any state or any territory, in carriage of cargo by air the following procedure applies:

a) Carrier may impose embargo to take effect from 00.00 hours of the following day after the announcement of embargo by the Carrier. After the imposition of embargo types of cargo affected by embargo shall not be accepted for carriage by Carrier aircraft;

b) embargo may be imposed, changed or lifted with a written notice to the Carrier;

c) time of embargo notice is expressed as GMT (Greenwich Mean Time).

5.5. Weighing of Cargo

5.5.1. The Carrier or Agent (General agent) when accepting cargo shall weigh the cargo in the presence of the Consignor and indicate its actual weight in the Air waybill. The cargo shipment consisting out of several cargo pieces can be weigh partially or all at once. The identification of total weight of shipment based on random weighing of separate cargo pieces is not allowed. If while weighing the cargo was determined the difference between the weight provided by Consignor, the final weight will be considered the weight determined by the Carrier or Agent (General agent).

5.5.2. In checking in big-size and/or other oversize cargo it is permissible to go by the weight characteristics of cargo provided in Consignor technical documents, and this to be mentioned in the Air waybill.

5.5.3. Consignor is liable for the reliability of information provided on the weight of big-size and/or other oversize cargo under the applicable legislation.

5.5.4. Carrier may verify the reliability of data given in the Air waybill.

5.6. Requirements for Cargo Package and Labeling

5.6.1. Cargo carried by air shall be in intact tare and package to ensure its secure lashing on board of aircraft and safekeeping in carriage and not to cause damage to passengers, crew or the aircraft, baggage and other cargo carried together.

5.6.2. Cargo tare or package shall have clean outer surface, no sharp angles, protrusions or other features that might cause damage or soiling of the aircraft and its equipment, baggage or other cargo. Tare or package of cargo checked in for carriage with declared value (except for passenger personal items) shall be sealed by the Consignor. Seals shall be standard, have clear imprints of figures or characters.

5.6.3. The Air waybill shall be notated to the effect of sealing of the cargo, contain the names of Consignor seals and declared value.

5.6.4. Carrier may deny check in and carriage of cargo if the tare and/or package does not ensure its safety.

5.6.5. Package of checked in dangerous goods shall meet the requirements of ICAO Technical Instructions for Safe Carriage of Dangerous Goods by Air and IATA Dangerous Goods Regulations (Doc 9284 AN/905 ICAO).

5.6.6. Carried without package by agreement with Carrier may be heavy and/or oversize cargo if permitted by technical conditions of its transportation.

5.6.7. Tare of heavy cargo shall withstand the load equal to the cargo weight with account for overload factor provided for a specific type of aircraft.

5.6.8. Each item of cargo shall bear sending and transport labeling, and special cargo requiring special conditions for carriage should have special labeling. The signs should be made clearly and located in visible places.

5.6.9. Carrier (Handling Company) is indicating in transport labeling the information about the airport (point) of departure, airport (point) of arrival, number of pieces in cargo shipment, sequence number, weight of cargo, number of Air waybill.

5.6.10. Consignor indicates the sufficient and reliable information about address and full name, name, middle name or name of Consignor or Consignee, weight of cargo piece, number of pieces in shipment, sequence number of a piece in sending labeling, also information about the type of cargo which require special conditions for carriage in special labeling. The sending labeling has to contain the signs indicating the directions for handling the cargo.

5.7. Carriage of Light Cargo

5.7.1. Cargo shall be light if its volume exceeds 0.006 m3 per 1 kg gross. In the measurement of volume each item of such cargo is assumed as rectangular prism. To measure the volume of cargo item its largest linear dimensions are multiplied: length (m), height (m) and width (m). Volume of gross kilogram is found by dividing the volume of an item by the cargo weight (kg).

5.7.2. Given equal values or if the value of actual weight exceeds the volume weight the actual weight of the cargo applies. If the value of volume weight exceeds the actual weight volume weight applies to the calculation of freight payment, and in the Air waybill the “Gross Weight” column is entered the value of volume weight payable.

5.8. Carriage of Heavy and Oversize Cargo

5.8.1. Cargo item weighing over 80 kg is assumed as heavy. Weight of a single heavy cargo item maximum acceptable for carriage is 250 kg.

5.8.2. Cargo with dimensions of single item exceeding the overall dimensions of loading hatches and cargo compartments of carrier passenger aircraft is assumed as oversize cargo.

5.8.3. Heavy and oversize cargo shall be loaded so as not to damage the aircraft structural elements and other cargo carried by the same aircraft. Consignors shall if necessary supply special loading equipment by agreement with the Carrier.

5.9. Carriage of Perishable Cargo

5.9.1. Assumed as perishable are such goods which in ordinary conditions, i.e., without proper cooling and maintaining optimum temperatures and humidity, quickly get spoilt thus requiring special conditions of transportation.

5.9.2. Perishable goods fall into the following groups:

a) goods of plant origin: fruit, berries, vegetables;

b) goods of animal origin: meat and poultry, fish chilled or smoked, eggs, caviar;

c) derived products: butter (oil), fats, frozen fruit and vegetables, sausage goods and cheese;

d) fish breeding material: spawn, young-of-the-year;

e) live plants, flowers, planting stock, bulbs, seeds;

f) conserved blood, vaccines, and biological preparations.

5.9.3. Perishable goods are checked in at the Consignor’s producing documents (certificates or vouchers) confirming that the cargo during its transportation within the proposed period of carriage will not lose its qualities. The perishable cargo can not be accepted if there are no documents certifying the quality of it.

5.9.4. Documents confirming cargo quality shall be drawn up by an authorized competent authority on the day of cargo delivery for carriage and produced by the Consignor separately for each consignment.

5.9.5. Perishable goods produced for carriage with documents drawn up before the indicated term are not accepted.

5.9.6. Documents certifying the quality of perishable goods shall indicate the time term for the carriage of the goods by air. The Carrier may deny carriage of perishable goods if it is unable to guarantee their delivery before the indicated deadline.

5.9.7. Carriage of perishable goods weighing 2 or more tons is subject to industry regulatory documents and Carrier instructions. The need of an attendant and compulsory sealing of cargo items shall be agreed with the Carrier.

5.10. Carriage of Live Animals

5.10.1. Live animals are only checked in as cargo subject to the provisions of these Rules, state regulations of state of departure, transit, transfer and destination, IATA recommendations “Live Animal Regulations”.

5.10.2. Live animals are accepted for carriage if Consignor has presented documents required by international agreements of RF, legal acts of RF and legislation of the country to the territory, from the territory or through the territory of which the carriage is planning to be performed.

5.10.3. Consignor shall provide for carriage of live animals strong tare (containers, transportation cages and etc.) which will be comfortable enough, safe and require sanitary norms, also the possibility to fix on board of aircraft. Consignor shall provide a stock of fodder and water for an occasion of unforeseen delay of aircraft enroute.

5.10.4. Uncontaminated laboratory animals may be accepted in for passenger flights. Contaminated laboratory animals may not be accepted for carriage.

5.10.5. Carrier may deny carriage of live animals and birds if it is unable to ensure compliance with the laws of the Russian Federation and other states.

5.11. Carriage of Dangerous Goods

5.11.1. Dangerous goods include substances which in transportation, loading, offloading and storage may cause explosion, fire, damage or impairment of the aircraft and its equipment, buildings and structures, cargo and baggage at airports and on board of the aircraft, as well as injuries, poisoning, burns or exposure to radiation of persons and animals.

5.11.2. Carriage of dangerous goods by air is performed under the laws of the Russian Federation and other states, ICAO Technical Instructions for Safe Carriage of Dangerous Goods by Air and IATA Dangerous Goods Regulations (Doc 9284 AN/905 ICAO), international treaties of the Russian Federation and Federal Aviation Regulations.

5.11.3. Dangerous goods are accepted only if they are classified, identified, packed, labeled and documented according to the requirements of international treaties of RF and legal acts of RF.

5.11.4. Goods referred to the dangerous category may only be accepted for carriage by agreement with the Carrier and subject to confirmed reservation for entire itinerary.

5.11.5. To exclude error in the process of acceptance dangerous goods the Carrier or its Agent (General agent) shall use forms of Dangerous Goods Acceptance Check-List. The original is attached to the Air waybill and a copy is kept by the Carrier.

5.11.6. Consignor of dangerous goods or its Agent (General agent) shall before checking in such goods present to a Carrier official a duly filled out and signed form of Consignor Declaration for Dangerous Goods and also Consignor Certificate or Passport for Dangerous Goods. The Company official makes decision on acceptance or denial of acceptance the dangerous goods for carriage and notifies the Consignor or its agent in accordance with Carrier rules.

5.12. Carriage of Cargo with Declared Value

5.12.1. Cargoes with declared value can be accepted for carriage by air.

5.12.2. Consignor may check in for carriage by air with declared value any goods except perishable, dangerous, carried in custody of attendants from the Consignor (Consignee).

5.12.3. The amount of declared value of cargo shall not exceed its actual value and shall be confirmed by the Consignor with attachment of invoices, price-lists or other documents to the air waybill. In the absence of required proof of declared value the Carrier (General agent) may deny the carriage of the valuable cargo.

5.12.4. Valuable cargo with actual value not in excess of US$ 1000 at Central Bank exchange rate at the day of carriage payment is accepted for carriage by Carrier authorized agents without special permission of the Carrier. Valuable cargo with actual value in excess of US$ 1000 is only accepted for carriage with special permission of the Carrier.

5.12.5. Minimum dimensions of valuable cargo: 15×10×5cm, maximum dimensions are subject to the type of the carrier aircraft.

5.12.6. For dispatch of cargo with declared value the Consignor shall provide the Carrier or its Agent with: in domestic carriage — cargo specification and other required documents; in international carriage — customs declaration, export license, cargo specification, any other documents required by the laws of the country of departure, transit, transfer and destination.

5.12.7. In execution of Air waybill cargo items in standard package with identical declared values may be entered as a total number of items with total weight and total (aggregate) declared value. If checked in are items with identical declared values but in different packages and items with different amounts of declared value each item is entered in a separate line of Air waybill with the indication of weight and declared value.

5.12.8. Package of cargo items checked in for carriage with declared value shall be sealed by the Consignor. The seals shall be standard with clear imprints of digits or characters. It is forbidden to execute cargo with declared value and cargo without declared value with a single Air waybill.

5.12.9. It is forbidden to detach cargo items with declared value from the main batch.

5.13. Carriage of Human or Animal Remains

5.13.1. Human remains and animal remains are accepted for transportation on condition of presentation by the consignor of the documents provided by regulatory legal acts of the Russian Federation and/or the legislation of the country on the territory, from the territory or through the territory of which transportation is carried out.

5.13.2. Accepted for carriage by air are deceased in coffins, burial urns and animal remains in boxes meeting the requirements of safety and sanitary standards.

5.13.3. Carriage by air of human remains is performed subject to production by Consignor of a death certificate issued by Civil Registry Office.

Carriage of animal remains is performed subject to production by Consignor of a veterinary authority certificate.

5.13.4. Accepted for carriage by air:

a) metallic or clad by metal sheets wooden coffins (animal boxes) vacuum-sealed, input into wooden boxes; free space between the metallic coffin and the wooden box shall be filled with chips, coal, peat or lime;

b) burial urns — in boxes, upholstered with thick fabric.

5.13.5. Carriage of coffins with human remains and of animal remains by passenger aircraft is only permitted in baggage and cargo compartments isolated from passengers.

Carriage of coffins with human remains and of animal remains in passenger cabin is forbidden.

5.13.6. Carriage of coffins with human remains (animal remains) is charged under the rules of Carrier tariff application.

5.13.7. Official farewell or meeting ceremonies and rituals at loading and offloading of coffins with human remains onto/from the aircraft is forbidden.

5.14. Carriage of Transfer Cargo

5.14.1. Cargo is subject to transfer carriage are only accepted for transfer carriage following agreement of carriage in principle by all airlines taking part in carriage and reload airports. Carriage capacity shall be reserved for the entire itinerary.

5.14.2. The Carrier or Agent (General agent) in accepting transfer cargo for carriage executes an Air waybill indicating transfer airports.

5.14.3. The Carrier shall deliver transfer cargo to the airport of reloading well in advance of departure of aircraft on connection flight to permit all administrative formalities and procedures for transfer of cargo from one aircraft to another.

5.14.4. International air carriage of transfer cargo is performed subject to the requirements of public authorities of the states crossed by such carriage.

5.14.5. Transfer cargo arriving at the airport of reloading in package unable to ensure its safekeeping for further carriage shall be repacked by the Carrier transferring the cargo. Further carriage of transfer cargo is only performed following correction of package defect and damage report has to be issued and attached to the carriage document.

5.14.6. Transfer cargo, mail and survival kits of the aircraft are subject to compulsory pre-flight check in intermediate airports before they are mixed up with checked cargo, mail and survival kits of the aircraft for which such point of carriage is initial.

5.15. Loading and Offloading of Cargo

5.15.1. Loading/offloading of cargo on/from the aircraft is usually performed by the Carrier or Handling Company.

5.15.2. The Carrier may demand the Consignor (Consignee) to provide devices, equipment and fastening materials required for loading/offloading of oversize and heavy cargo.

5.16. Issuance of Cargo at the Point of Destination

5.16.1. Carriage of cargo is deemed completed following the issuance of the cargo to Consignee in accordance with the conditions indicated in the Air waybill.

5.16.2. The Carrier provides with its resources or resources of third parties notification of Consignee about arrival of cargo to its address within 12 hours of the arrival of the aircraft at the point of destination if other is not specified in air carriage agreement.

5.16.3. Consignee shall timely accept and pick up the cargo delivered to his address. Cargo is issued at the point of destination to Consignee or its authorized person referred to in the Air waybill.

5.16.4. In the issuance of cargo the Carrier shall at the request of Consignee verify the number of items and weight of delivered cargo and indicate such weight in the Air waybill.

5.16.5. Issuance of cargo to a customs institution or another public authority at its request or in the absence of Consignee is deemed as its issuance to the Consignee provided the Carrier or Handling Company submits documents certifying such issuance of cargo to the Consignee/Consignor.

5.16.6. If any damage of package or seals of the Consignor is identified that might affect the condition of cargo the Carrier shall in the presence of Consignee open and check the cargo of damaged packages against packing lists, invoices and Consignor documents.

5.16.7. Cargo is given to Consignee based on and according to information indicated in Air waybill. The original of Air waybill for Carrier with remark “confirmation of cargo received” including date and time of cargo delivered to Consignee and signature of Consignee has to be returned to the Carrier or Handling Company. In case when the actual name of cargo, its weight, and number of pieces is different than information indicated in Air waybill, damage, spoilage of cargo, or finding cargo without transportation documents or transportation documents without cargo the commercial act has to be drawn up.

5.16.8. Consignee may refuse to receive damaged or spoilt cargo if it is established that the quality of cargo has changed to an extent precluding its full or partial usage with the original purpose.

5.16.9. Consignee shall pay any charges or duties due from him including payments non-recovered from the Consignor at acceptance of cargo for carriage, and accept cargo from the Carrier or Handling Company. The amount of duties and charges is established by the Carrier.

5.17. Storage and Disposal of Cargo

5.17.1. If Consignee has not claimed arrived cargo during 3 days period starting from the day following from the day the notice about arrival of cargo to his address was sent or during the period established by Carrier rules or by contract of air carriage of cargo or has refused to accept it, Carrier or Handling Company shall inform the Consignor about this and leave the cargo for storage at the expenses of Consignor.

5.17.2. If Consignee failed to reclaim delivered cargo within ten days of sending a notice of cargo arrival to its address the Carrier notifies Consignee of the need to receive the cargo.

5.17.3. If on the expiry of ten days from the day of forwarding notice on the need to receive cargo the cargo is not reclaimed or Consignee refused to accept it the Carrier shall advise Consignor of failure to deliver the cargo. Such notice contains warning of possible disposal or destruction of the cargo in the absence of Consignor instructions within the term indicated in the notice.

5.17.4. In the absence of Consignor instructions within thirty days of forwarding a non-delivery notice or if compliance with instructions given is impossible, cargo is recognized as unclaimed and may be sold or destroyed in due course.

5.17.5. Cargo reaching the airport of destination unaccompanied by documents and/or without required labeling is stored at the airport of destination pending clarification of its identity but not in excess of 60 days from the date of arrival at the airport of the aircraft delivered the cargo. Cargo unclaimed after deadline provided by the Carrier or contract of air carriage of cargo is deemed unclaimed and is disposed of in the order and in time provided by the laws of the Russian Federation.

5.17.6. Subject to disposal is cargo:

a) recognized as unclaimed;

b) with identity non-established within the term of its storage (undocumented cargo);

c) damaged, further carriage of which is recognized as impossible or impractical.

5.17.7. The Carrier or Handling Company shall to the possible extent to advise Consignor/Consignee of its decision to dispose cargo.

5.17.8. The Carrier or Handling Company may dispose cargo without waiting for Consignor decision if delay of cargo disposal may cause its damage or complete unusability for purpose. The Carrier shall advise Consignor and Consignee of disposal of such cargo.

5.18. Disposal of Cargo

5.18.1. Consignor may in the order provided by these Carrier Rules:

a) withdraw checked in cargo before dispatch;

b) substitute Consignee in the Air waybill before issuance of cargo to a person authorized to receive it;

c) disposal of cargo if Consignee failed to accept it or if it is impossible to issue it to the Consignee.

5.18.2. Consignor instructions related to carriage of cargo are binding except as such instruction may damage the carrier or other people.

5.18.3. If Consignor instruction is impossible to comply with the carrier may refuse to fulfill such instruction and shall forthwith advise Consignor to that effect.

5.18.4. Cargo is disposed of subject to original Air waybill being produced to the carrier. Any Consignor instructions concerning disposal of cargo shall be executed in writing.

5.18.5. Expenses of cargo disposal shall be reimbursed by Consignor except as such disposal is a result of violation of contract of air carriage by the Carrier.

5.18.6. Consignor may dispose of cargo before the cargo is received by Consignee or Consignee performs acts evidencing its claim for the cargo. If Consignee fails to accept the cargo or if it is impossible to issue cargo to Consignee the Consignor shall dispose the cargo.

6. ADMINISTRATIVE FORMALITIES

6.1. General

6.1.1. Passengers arriving in the Russian Federation, departing from the Russian Federation or proceeding on a transit/transfer flight landing on the territory of the Russian Federation, as well as baggage and cargo imported into the Russian Federation and exported from the Russian Federation are affected by passport, customs and other rules imposed under the laws of the Russian Federation.

6.1.2. Passenger or Consignor/Consignee shall observe laws and other regulatory documents of competent public authorities of the country from/into/through the territory of which passenger, cabin baggage, baggage or cargo is carried by air, affected by requirements of aviation security, customs, quarantine, immigration, veterinary, quarantine phytosanitary, foreign exchange and other types of control.

6.1.3. While going through border, customs, quarantine, veterinary, quarantine phytosanitary, and other types of control passenger or Consignor/Consignee shall observe requirements of relevant public control bodies.

6.1.4. Passenger or Consignor/Consignee shall produce at state border check points entrance/exit, medical and other documents required by competent public authorities of the country from/into/through the territory of which passenger, cabin baggage, baggage or cargo is carried by air.

6.1.5. Regulation of relationships between public control authorities and passenger, Consignor/Consignee originating from international carriage by air of passenger, cabin baggage, baggage or cargo is exclusively within the competence of the passenger, Consignor/Consignee and is not a responsibility of the Carrier.

6.1.6. The Carrier is not responsible for availability, reliability and proper execution of documents produced at air carriage of passenger, cabin baggage, baggage or cargo issued by competent public authorities.

6.1.7. Carrier may deny air carriage of passenger, cabin baggage, baggage or cargo if documents for such carriage as produced by passenger or Consignor are incomplete or executed improperly. The Carrier is not liable to passenger or Consignor/Consignee for expenses incurred by the latter for reason of non-compliance with requirements of public control bodies for air carriage of passenger, baggage or cargo.

6.1.8. The Carrier is not liable for passenger being late for a flight due to passage of border, customs, sanitary, veterinary, quarantine phytosanitary or other types of control.

6.2. Payment of Penalties and other Charges

6.2.1. If competent public authorities oblige the Carrier to return a passenger denied entry to the country of destination, transfer or transit to the airport of departure or another airport, the passenger or the organization that has executed passenger invitation shall reimburse the Carrier for any expenses incurred in connection with such carriage.

6.2.2. Passenger shall also reimburse the Carrier for other expenses (penalty, pledge) incurred by the Carrier due to denial of entry to the country of destination, transfer or transit.

6.2.3. The Carrier may claim damages and turn to payment of respective tariff and reimbursement of all expenses related to the deportation of such passenger by requirement of competent authorities any amounts paid by a passenger or organization sending such Passenger, for unused service or any other amounts paid by the passenger or the organization that paid for the ticket remaining at the disposal of the Carrier.

7. LIABILITY INSURANCE

7.1. Insurance of Carrier Liability to Aircraft Passenger

7.1.1. Aircraft passenger is subject to mandatory individual insurance for accidents for the period of air carriage. Mandatory liability insurance against harm to the health and life of aircraft passenger and against loss, shortage or damage (spoilage) of baggage is processed by the Carrier.

7.1.2. Mandatory personal insurance of aircraft passengers is performed under contracts between the Carrier and an insurer licensed for such type of mandatory insurance concluded in the order and on the conditions provided by the laws of the Russian Federation.

7.1.3. Amount of insurance premium is included in the cost of Passenger Ticket and charged to passenger when carriage document is bought.

7.1.4. Aircraft passenger who has the right of carriage free of charge by air transport of the Russian Federation is subject to mandatory personal accident insurance without payment of premium.

7.1.5. Amount insured per aircraft passenger provided by the contract of passenger life and health insurance is set at no less than provided by federal law at the date of Passenger Ticket acquisition.

7.1.6. Amount insured provided by a contract of checked in baggage insurance is set at no less than provided by federal law per kilo of baggage weight.

7.1.7. In international air services, in insuring Carrier liability to aircraft passenger including for loss, shortage or damage/spoilage of baggage, the amount insured shall not be less than that provided by an international treaty of the Russian Federation or the laws of relevant foreign state.

7.1.8. Amount insured under passenger mandatory personal insurance scheme is paid in occurrence of insurance event notwithstanding payment of cash amounts to insured persons or their heirs related to the same event on other grounds provided by the laws of the Russian Federation.

7.1.9. The Carrier shall draw up a report of any accident with insured passenger in air carriage, the first copy of which is delivered to the ensured person, his representative or heirs. The Carrier shall also in a written request of insurer forward to it a copy of the said report within 20 days of request receipt.

7.2. Mandatory Insurance of Carrier Liability to Consignor (Cargo Owner)

7.2.1. The Carrier shall insure liability to Consignor (cargo owner) for loss, shortage or damage (spoilage) of cargo for insured amount no less than two minimal amounts of labor remuneration set by federal law at the time of Air waybill issuance per kilo of cargo.

8. REIMBURSEMENT FOR UNPERFORMED CARRIAGE

8.1. General

8.1.1. If carriage is defaulted by the Carrier or if passenger/Consignor involuntarily or voluntarily cancels flight/carriage of cargo the Carrier return amounts under the unused carriage document (partially used)according to these Rules, rules of Carrier tariff application and other Carrier internal rules and technologies.

8.1.2. Refund of amounts under unused carriage document is affected within the term of the carriage document unless otherwise stipulated by the rules of Carrier tariff application.

8.1.3. The Carrier only makes refunds at the production of the carriage document issued by the Carrier or its Authorized agent (General agent) at the location of carriage payment. Refund of amounts against Tickets acquired on Carrier web-site is affected at Carrier Offices (if any) or through Carrier Internet web-site if technically feasible.

8.2. Persons Entitled to Refunds for Unused (Partially Used) Air Service

8.2.1. Amounts are refunded against unused carriage document to the person referred to in such documents or the person that has paid for that carriage, at the production of a document evidencing such payment and a document identifying a person and its right to receive such sums (notarized power of attorney for natural persons, or power of attorney certified by authorized body of legal person for representatives of legal persons), or an empowered person at the production of ID and a document evidencing entitlement to receipt of such amounts.

8.2.2. Refund under unused (partially used) paper carriage document is only effected against a passenger coupon and unused Passenger Ticket flight coupons produced to the Carrier or its authorized agent, as well as MCO, EMD, excess baggage ticket, miscellaneous charge receipt and copies of Air waybill.

8.2.3. Refund under unused (partially used) electronic ticket is affected against documents of personal identification the details of which were used in drawing up the electronic ticket. If the person’s regular passport bears a notation of an earlier issued foreign travel passport (if the electronic ticked was executed on the basis of a foreign travel passport) the foreign travel passport needs not to be produced for refund.

8.3. Refund of Charges

8.3.1. Amount of sums for refund under unused carriage document is defined by rules of carrier tariff application rules.

8.3.2. In case of involuntary cancellation of carriage by passenger or Consignor/Consignee he/it is refunded a sum calculated subject to the following provisions:

a) for unperformed carriage — the entire amount paid for carriage;

b) for partially performed carriage — amount corresponding to the value of unperformed part of carriage.

8.3.3. In case of voluntary cancellation of carriage by passenger or Consignor/Consignee he/it is refunded a sum in accordance with Carrier tariff application rules and provisions of the Contract of Carriage.

8.3.4. Money for unperformed carriage is refunded at the location of Ticket acquisition in the currency and form of payment used for carriage processing under the Carrier rules of tariff application and conditions of contract of carriage, unless otherwise provided by Carrier internal rules and technologies of refund.

8.3.5. Refund of the sum which was paid for carriage performed under the Charter of Aircraft Contract is performed by the party to whom payment for carriage was made under the Charter of Aircraft Contract according to the legislation of the Russian Federation.

9. RIGHTS OF CARRIER, PASSENGER AND CONSIGNOR, TERMINATION OF AIR CARRIAGE AGREEMENT

9.1. Rights of Carrier

9.1.1. The Carrier may without advance notice cancel, delay or postpone aircraft departure till another time, alter scheduled (planned) service itinerary and change the point of landing if such acts are required to ensure flight safety and aviation security, and at request of public authorities within their competence.

9.1.2. The Carrier may unilaterally terminate contract of air carriage of passenger or contract of air carriage of cargo in the following cases:

a) violation by passenger, cargo owner or Consignor of passport, customs or other RF statutory requirements as regards air carriage, as well as rules set out by respective authorities of the state of departure, destination or transit;

b) refusal by passenger, cargo owner or Consignor to comply with requirements imposed by these Rules;

c) if aircraft passenger’s health status requires special conditions of air carriage or threatens the safety of the passenger himself/herself or other persons;

d) passenger refusal to pay for carriage of his/her baggage, in the amount and on terms and conditions stipulated in the contract of air carriage of the passenger.;

e) refusal by aircraft passenger to pay for carriage of a child accompanied by him at discount rate, except for free carriage of a child not over two years of age without allocation of individual seat;

f) violation by aircraft passenger of the rules of behavior on board of aircraft creating threat to flight safety or to the life or health of other persons, and non-compliance by passenger with instructions of aircraft Pilot in Command given under Article 58 of the Air Code of the Russian Federation;

g) presence in cabin baggage, personal belongings listed in paragraph 4.4.5 in baggage or cargo of items or substances prohibited for carriage.

9.1.3. If the Carrier initiates termination of contract of air carriage of passenger or contract of air carriage of cargo passenger, Cargo Owner or Consignor is refunded the amount paid for unused air service under rules of Carrier tariff application, except as provided by subitem е) of item 9.1.2 of this article. In case provided for by subitem f) of item 9.1.2 of this article the amount paid for air carriage is not refunded to aircraft passenger.

9.2. Rights of Passenger and Consignor

9.2.1. Rights of passenger and Consignor are set out in the agreement of air carriage of passenger, the agreement of air carriage of cargo referred to in carriage documents and in these Rules.

9.2.2. Passenger may unilaterally terminate contract of air carriage and voluntarily waive carriage at the airport of departure, transit or transfer with a notice to the Carrier.

9.2.3. Passenger voluntarily waiving carriage may get a refund of the cost of earlier paid for unused air service under rules of Carrier tariff application.

9.2.4. Waiver of flight by passenger is deemed involuntary in the following cases:

a) cancellation or delay of flight indicated in ticket;

b) changes by the carrier of the transportation route;

c) the flight is operated out of scheduled;

d) failure by the Carrier to provide passenger with seats in the aircraft in accordance with the service class for the date and the flight referred to in the carriage document;

e) aborted passenger carriage by aircraft performing scheduled flight under carriage documents, as a result of passenger delay at the airport of departure caused by the length of his recheck if the check of passenger baggage or personal passenger check failed to identify items or substances prohibited for carriage;

f) aborted passenger carriage from the airport of transfer as a result of failure to ensure flight connection by the Carrier in case of single carriage;

g) passenger illness or a member of his family or a close relative who is following him on an aircraft, as evidenced by medical documents, provided that the Carrier is notified of this before the end of time of check in as determined by the Carrier’s Rules with the exception of cases specified in sub-item h) of paragraph 9.2.4. of these Rules;

h) passenger illness or a member of his family or a close relative, who is following with him on an aircraft, as evidenced by a medical certificate (or other medical document) issued by the departure airport health center at the day of departure;

i) death of a passenger family member or a close relative, which is documented;

j) failure to provide the passenger with class services according to the class indicated in the ticket;

k) incorrect issued ticket by the carrier or an authorized agent.

9.2.5. In case of involuntary waiver of carriage by passenger the carrier shall make a note in the carriage document or issue a document to the passenger to confirm the circumstances referred to in item 9.2.4.of these Rules.

9.2.6. Passenger waiver of carriage in cases not provided by item 9.2.4. of these Rules is treated as voluntary waiver of carriage.

9.2.7. In case of involuntary refusal of the passenger from transportation, the Carrier is obliged to make a retfund to the passenger of the cost of transportation or a part of the cost of transportation for an unused part of the carriage without withholding the penalty.

10. LIABILITY OF CARRIER, PASSENGER AND CONSIGNOR

10.1. General

10.1.1. The Carrier is liable to aircraft passenger and Consignor/ Consignee in the order set by the laws of the Russian Federation, international treaties of the Russian Federation as well as contract of air carriage of passenger or contract of air carriage of cargo.

10.1.2. Carrier, passenger, Consignor and Consignee are liable for violation of customs, currency exchange control, sanitary, quarantine or other rules under the laws of the Russian Federation.

10.2. Carrier Liability for Harm to Life or Health of Aircraft Passenger

10.2.1. Liability of the Carrier for harm caused to the life or health of aircraft passenger in the territory of the Russian Federation is determined under the applicable legislation of the Russian Federation, unless the contract of passenger air carriage provides for a higher amount of Carrier liability, and in international air service it is determined by international treaties of the Russian Federation.

10.3. Carrier Liability for Loss, Shortage or Damage (Spoilage) of Baggage, Cargo and Passenger Belongings

10.3.1. The Carrier is liable for loss, shortage or damage (spoilage) of checked baggage or cargo following their check in and before issuance to passenger/Consignee or before transfer, under applicable rules, to another individual or legal entity unless it is able to prove that it has taken any reasonable measures to prevent damage or that such measures were impossible.

10.3.2. The Carrier is liable for safekeeping of cabin baggage unless it is able to prove that loss, shortage or damage (spoilage) of such items is caused by circumstances related to the process of carriage that the Carrier could have neither prevented nor eliminated, or passenger’s intent.

10.3.3. The Carrier is liable for loss, shortage or damage (spoilage) of baggage or cargo unless it is able to prove that they have not resulted from deliberate acts (omissions) of the Carrier or did not take place during air carriage.

10.4. Amount of Carrier Liability for Loss, Shortage or Damage (Spoilage) of Baggage, Cabin baggage, Cargo

10.4.1. For loss, shortage or damage (spoilage) of baggage, cabin baggage, cargo in air carriage over the territory of the Russian Federation the Carrier is liable in the following amounts:

a) for loss, shortage or damage (spoilage) of baggage or cargo checked in with declared value, — in the amount of declared value;

b) for loss, shortage or damage (spoilage) of baggage or cargo checked in without declared value, — in the amount of their value, but not in excess of limits established for such cases by federal laws;

c) for loss, shortage or damage (spoilage) of cabin baggage, — in the amount of their value, and if such value is impossible to establish, — in the amount set by federal law.

10.4.2. Value of baggage, cargo and cabin baggage is calculated on the basis of the price indicated in vendor invoice or provided by the contract, and if none, — on the basis of average price for similar goods that existed in the location where the baggage or the cargo was to be issued on the day of voluntary satisfaction of such claim or the day of adjudication if the claim was not satisfied voluntarily.

10.4.3. For loss, shortage or damage (spoilage) of baggage, cabin baggage, cargo in international air services the Carrier is liable under conventions regarding international air services, ICAO documents and provisions of applicable international treaties and agreements of the Russian Federation.

10.5. Carrier Liability for Delay of Delivery of Passenger, Baggage or Cargo

10.5.1. For delay of delivery of passenger, baggage or cargo to the point of destination in air carriage over the territory of the Russian Federation the Carrier is penalized in the amount of twenty five percent of the statutory minimum labor remuneration for each hour of delay but no more than fifty percent of freight charge, unless it is able to prove that the delay was caused by force-majeure events, elimination of aircraft malfunction that posed threat to life and health of aircraft passengers or other circumstances beyond the control of the Carrier.

10.5.2. For delay of delivery of passenger, baggage or cargo to the point of destination in international air carriage the Carrier is liable under conventions regarding international air services, ICAO documents and provisions of applicable international treaties and agreements of the Russian Federation.

10.6. Consignor Liability

10.6.1. Consignor is liable to the Carrier in cases set out by these Carrier rules and/or conditions of contract of cargo carriage (including but not limited to for the reliability of data provided to the Carrier, customs, border and other services in connection with and in the regard of carried cargo), in the amount of penalty sums applicable in every such case and/or sums of Carrier real damage (as defined in RF Civil Code Article 15) incurred by the latter in each such case as a result of Consignor acts/omissions committed deliberately or through gross negligence (including but not limited to harm caused to the Carrier or a person the Carrier is liable to, as a result of wrong or incomplete data supplied by the Consignor in connection with or with regard to the cargo carried).

10.7. Passenger Liability

10.7.1. Passenger is liable to the Carrier in cases provided by these Carrier Rules, rules of Carrier tariff application and/or conditions of contract of carriage, in the amount of sums applicable in every such case under the rules of tariff application and/or sums of Carrier real damage (as defined in RF Civil Code Article 15) incurred by the latter in every such case as a result of passenger acts/omissions committed deliberately or through gross negligence.

10.8. Agreements on Raising Limits of Carrier Liability

10.8.1. The Carrier may enter into agreements with passengers, Consignors or Consignees on raising limits of its liability versus the limits set by the Air Code of the Russian Federation and/or international treaties of the Russian Federation.

11. PROCEDURE OF CLAIMS AND SUITS

11.1. General

11.1.1. At the request of passenger, Consignor or Consignee and against carriage documents submitted by one of them the Carrier shall make out a report.Such report certifies circumstances that may serve as a ground for property liability of the Carrier, passenger, Consignor or Consignee.

11.1.2. The report is made out at the issuance of baggage or cargo to confirm the following circumstances:

a) discrepancy between the actual name of cargo, its mass or number of packages and the data indicated in the carriage document;

b) damage (spoilage) of cargo;

c) shortage or damage (spoilage) of checked baggage;

d) identification of baggage or cargo without carriage documents or carriage documents without baggage or cargo.

11.1.3. In the violation of contract of air carriage of passenger or contract of air carriage of cargo an application or claim is raised against the Carrier.

11.2. Persons entitled to claim violation of contract of air carriage of passenger or contract of air carriage of cargo

11.2.1. The right to raise claim or suit against the Carrier for violation of a contract of air carriage of passenger belongs to:

a) in case of loss, shortage or damage (spoilage) of checked baggage or delay of its delivery, — passenger or his/her authorized person (subject to power of attorney issued by the passenger with the production of a copy of passenger passport or birth certificate, in case of a minor passenger) with submission of baggage ticket and commercial act;

b) in case of Carrier initiated termination of contract of passenger air carriage — passenger.

11.2.2. The right to raise claim or suit against the Carrier for violation of a contract of air carriage of cargo belongs to:

a) in case of cargo loss — Consignee, against the production of Air waybill issued by the Carrier to the Consignor with arrival (non-arrival) notation of the airport of destination; if such Air waybill cannot be produced, — a document certifying payment of cargo cost and Carrier certificate of cargo dispatch with notation of the airport of destination certifying cargo arrival (non-arrival);

b) in case of cargo shortage or damage (spoilage) — Consignee, against the production of Air waybill or commercial act;

c) in case of arrears of cargo delivery — Consignee, against the production of Air waybill;

d) insurer — against the production of required carriage documents and documents certifying conclusion of insurance contract and payment of insurance indemnity.

11.3. Period for claims submission to Carrier

11.3.1. Claim against the Carrier in air services over the territory of the Russian Federation may be raised within six months. The above period is calculated as follows:

a) for damages in the shortage or damage (spoilage) of cargo, and in the delay of delivery — from the day following the day of cargo issuance;

b) for damages in case of cargo loss — ten days on the expiration of the term of delivery;

c) for damages in any other case — from the occurrence of the event serving ground for claim.

11.3.2. Demands (claims, claims for compensation against the Carrier in international air carriage could be submitted within the following terms:

a) in case of loss or damage (spoilage) of checked baggage, cargo the claim must be submitted from the moment of detection of such defects, but not later than seven days from the date of baggage receipt and not later than fourteen days from the date of cargo receipt;

b) in case of delivery delay of checked baggage, cargo the claim must be submitted within twenty-one days from the date of baggage or cargo transfer to the person authorized to receive it;

c) in case of baggage loss or if the baggage has not arrived after twenty-one days from the day when it supposed to arrive, the passenger has the right to submit a compensation claim to the Carrier for baggage loss.

d) in case of cargo loss or if cargo has not arrived within seven days from the date when it supposed to arrive, the consignee shall be entitled to claim compensation against the Carrier for the cargo loss.

11.3.3. The receipt of baggage and cargo without complaint (claims) listed in paragraph 11.3. terms, it is considered that the baggage or cargo has been delivered in a good condition and according to the shipping document.

11.3.4. The Carrier may accept for review a claim after the expiry of the set terms if it recognizes the reason for delay of claim as excusable.

11.4. Procedure of Claim to Carrier

11.4.1. Claim must be presented in writing and, if possible, in the state (Russian) language of the Russian Federation, in the form of an application, and contain all the necessary information for its consideration. In cases of baggage, cargo shortage or damage (spoilage) in international air transportation, as well as delivery delay, the claim could be also submitted in the form of an electronic document signed by an electronic signature.

11.4.2. The claim application shall contain:

a) name of the Carrier to which the claim is addressed;

b) name and postal address of the claiming institution, enterprise, organization or person, contact phones, fax, e-mail address;

c) circumstances serving the ground for the claim, essence of claim;

d) amount of claim indemnity and its calculation confirmed by documents;

e) list of documents attached to claim.

f) claimant signature.

11.4.3. Claim application shall be attached:

a) regularly, original documents certifying conclusion of contract of carriage and confirming the claimant’s right to claim;

b) commercial act issued by the Carrier to certify the shortage or damage of baggage or cargo;

c) original documents certifying the amount of damage caused by loss, shortage or damage of baggage or cargo;

d) other documents as claimant may feel fit.

e) absence of commercial act or some other of the above documents does not deprive passenger, Consignor or Consignee of the right to claim but may handicap or prolong the process of preparing a motivated reply to the claim.

补充服务

Terms and Conditions of the Bus Carriage Service

Definitions

Bus means a vehicle designed to carry passengers of the Carrier, their baggage and cabin baggage.

Agent means a natural or legal person authorised to act for and on behalf of the Carrier to attract passengers, to issue and sell passenger carriages on the Carrier’s airlines on the terms of the Agency Agreement made up with the Agent.

Aircraft means any aircraft of Siberia Airlines, PJSC and Globus, LLC.

Passenger means a person who has been carried or is to be carried on an aircraft in accordance with the Contract of Air Carriage made up with the Carrier.

Carrier means Siberia Airlines, PJSC.

List of charges means the List of Charges for Service and Additional Operations of Siberia Airlines, PJSC.

Schedule means a timetable that determines the time and the date of departure or arrival of the Bus, including the route, intermediate points or stops. The schedule is set out on s7.ru in the corresponding section.

Abbreviations

BSR (Published Banker’s Selling Rate) means the Banker’s Selling Rate that is published in the booking system.

EMD (Electronic Miscellaneous Document) means the Electronic Miscellaneous Document of the Carrier.

1. General Provisions

1.1. The Bus Carriage ancillary service (hereinafter referred to as the “Service”) means the carriage of passengers, their baggage and cabin baggage on the Bus from the point of departure to the airport of departure or from the airport of destination to the point of arrival, subject to preliminary booking and issuance of the Service in the order and within the time limits established by these Terms.

1.2. The Bus Carriage is carried out according to the Schedule set out on www.s7.ru in the corresponding section.

1.3. The points of departure/arrival and airports (cities) in which the Service is provided are determined by the Carrier.

1.4. The points of departure of Buses are marked by signs with S7 Airlines logos containing the route and the Schedule.

1.5. The Service can be issued on the date of the flight, that is specified in the passenger’s ticket, whereby the issuance can be carried out both before the departure of the flight and after the arrival at the airport of destination.

1.6. When the bus arrives or departs on the previous/next day from the date of departure/arrival of the flight, the Service is issued for the actual date of departure of the bus.

1.7. The Service is provided subject to prior booking and confirmation made by the Carrier not later than 15 minutes before the departure of the Bus according to the Schedule.

1.8. The Service is provided to the passengers who have booked the carriage on scheduled flights of Siberia Airlines, PJSC, as well as on the code-share flights (international and domestic), where Globus, LLC is the operating carrier.

1.9. The issuance and provision of the Service to the passengers who have booked the carriage on the code-share flights, where Siberia Airlines, PJSC, acts as a marketing carrier (the flight ID ranges of S74000—S74999) is not carried out.

1.10. The Carrier has the right to limit the list of destinations on which the Service is provided. The list of routes on which the Service can be performed can be found through the Call Centre of the Carrier or on www.s7.ru, the website of the Carrier.

1.11. The Service is not provided to the following passenger categories:

  • stretcher passengers (STCR);
  • inadmissible/deported passengers (INAD, DEPA, DEPU);
  • passengers carried under escort.

1.12. For children aged 5 to 16 years inclusive, for whom the Transportation of an Unaccompanied Child under the Supervision of the Carrier Service is issued, the Bus Carriage Service is provided only when such child is accompanied by a representative of an unaccompanied child. For persons accompanying unaccompanied children (UMNR) the Service can be issued without purchasing a carriage.

1.13. For persons accompanying disabled passengers and other persons with disabilities, the Service can be issued without purchasing an air carriage.

1.14. The booking and issuance of the Service for passengers with mental disabilities are carried out simultaneously with the issuance of the Service for the accompanying adult.

1.15. The booking and issuance of the Services for children under 12 years of age accompanied by adults are carried out simultaneously with the issuance of the Service for the accompanying adult.

1.16. By making an appropriate request, the passenger may book one or more additional seats (EXST) for the personal comfort in the passenger compartment of the Bus without any restrictions on the number.

1.17. If the Service is provided at the airport of destination of the flight, the passenger needs to claim baggage and deliver it themselves to the departure point of the Bus.

1.18. If the carriage is issued from the point of departure to the airport of departure of the flight, the passenger must take the baggage from the Bus and deliver it themselves to the airport building.

1.19. The passenger’s baggage requiring special precautions (film, photo, television, video, radio equipment, electronic and optical devices, office equipment, musical instruments, fragile and valuable things) can be carried in the passenger compartment of the Bus with the issuance of an additional seat (CBBG) for carrying baggage in the passenger compartment of the Bus.

1.20. The weight of the baggage carried in the passenger compartment of the Bus (CBBG) must not exceed the average passenger weight (not more than 80 kg) and the overall dimensions of the baggage must allow to fit it on a separate passenger seat. At the same time, the packing of the baggage must be clean, have no protrusions or sharp corners, which can damage the upholstery of the chair.

1.21. One passenger can book no more than 2 extra seats to carry baggage in the passenger compartment of the Bus.

1.22. The Passenger fits the baggage carried in the passenger compartment of the Bus themselves.

1.23. The Carrier has the right not to confirm or refuse the booking of the Service in the following cases:

  • if the permissible number of requests exceeds the limit (restriction on the capacity of the Bus);
  • if it is impossible to provide the Service due to the technical reasons (impossibility to carry out the Service).

1.24. If the passenger voluntary cancels the air carriage, the Bus Carriage service is not provided.

2. Cost of the Service

2.1. The amount of payment for the Bus Carriage Service is determined by the Carrier and is specified in the List of Charges for Service and Additional Operations of Siberia Airlines, PJSC.

2.2. The amount of payment is published in the booking system (the fee is charged in local currency at the BSR system rate on the day of payment).

2.3. Each additional seat in the passenger compartment of the Bus purchased by the passenger, both for personal comfort and for the carriage of baggage, as well as for accompanying persons, is paid for separately.

3. Issuance and Provision of the Service

3.1. The issuance of the Bus Carriage Service and its payment are carried out at the offices of the agents, who are authorised by the Carrier to sell the Service.

3.2. After making a request for the provision of the Service and its confirmation made by the Carrier, a request for the provision of the Bus Carriage Service is placed in the passenger’s booking.

3.3. The payment for the Service shall be made by means of the issuance of the EMD of the Carrier.

3.4. A separate EMD is issued for each passenger.

3.5. If the passenger purchases additional seats in the passenger compartment of the Bus:

  • for personal comfort (EXST);
  • for carrying baggage in the passenger compartment of the Bus (CBBG);
  • for a representative of an unaccompanied child (UMNR) without a booked air carriage;
  • for persons accompanying disabled passengers and other persons with disabilities without a booked air carriage, one EMD is issued for the passenger who has an air ticket that indicates the number of additional seats required.

3.6. The booking and payment of all the seats required by the passenger are made simultaneously.

3.7. If the passenger who has booked the Bus Carriage Service wishes to pay for additional seats, the initial EMD is reissued with a surcharge.

3.8. If the Service is issued at the sales office, the passenger obligatory gets a printed paper copy of the EMD receipt.

3.9. The EMD receipt given to the passenger contains:

  • the name of the service;
  • passenger’s details (name, surname);
  • the date of issuance of the Service;
  • issued EMD number;
  • booking number;
  • the name of the agency/carrier that issued the EMD for the Service, the city of issuance, the office where the Service was issued;
  • code of the Service;
  • air carriage e-ticket number for which the EMD is issued;
  • the date/time of departure of the Bus according to the Schedule;
  • the name of points of departure and destination;
  • fare;
  • endorsement/restrictions (if any);
  • means of payment;
  • cost of the Service;
  • information on the location of the point of departure;
  • information on the time of boarding on the Bus.

3.10. The agent is obliged to inform the passenger about the need to keep the EMD receipt issued for the Service until the end of the bus carriage, as they may have to present the EMD receipt to the services of the Carrier.

3.11. When issuing the Service, the passenger is not assigned the seat number in the passenger compartment of the Bus. The Passenger can occupy any vacant seat.

3.12. The fact of providing the Service shall be the fact of the carriage of the passenger on the Bus.

4. Carriage of Passengers

4.1. The Passenger, who has purchased the Service, must:

  • check the schedule of Buses set out on www.s7.ru;
  • make familiar with the location of the point of departure of the Bus, published in the EMD receipt issued for the payment of the Service;
  • contact the Carrier to clarify the actual time of arrival/departure of the Bus if the actual time of arrival/departure of the flight is changed;
  • arrive at the point of departure in advance, not later than 15 minutes before the departure of the Bus according to the Schedule;
  • present a document proving their identity on the basis of which the Service was issued when boarding the Bus;
  • keep the EMD payment receipt for the Service for the duration of the trip.

4.2. A passenger who is late for the departure of the Bus according to the Schedule shall not be allowed to travel on the Bus.

4.3. Once in the passenger compartment of the Bus, the Passenger is required to comply with generally accepted rules of conduct in public places.

4.4. While in the passenger compartment of the Bus, the passenger is prohibited:

  • to create conditions uncomfortable for the rest of passengers and interfere with the work of Bus personnel;
  • to leave the seat and move around the bus during its movement;
  • to create situations that threaten the safety of carriage or the life, health, honour and dignity of other passengers and bus personnel, i. e. to allow any verbal abuse or especially any physical violence against them;
  • to drink alcoholic beverages;
  • to smoke, including electronic cigarettes.

4.5. In the event that the Passenger does not provide an identity document, the passenger is not allowed to travel on the Bus.

4.6. The Carrier shall not be liable to the passenger for damage or other expenses that may arise as a result of the passenger’s non-compliance with these rules.

5. Re-issuance and Refund

5.1. The funds paid for the Bus Carriage Service are refunded in full if the Passenger voluntarily cancels the Service not later than 24 hours before the departure of the Bus according to the Schedule.

5.2. If the conditions of air carriage (flight/date) were changed voluntarily, the Service is re-issued no less than 15 minutes before the departure of the Bus on schedule.

5.3. Voluntary re-issuance of the Service is performed at the place of purchase, in the offices of Authorised Agents of the Carrier and at the Representative Offices of the Carrier.

5.4. The forced refund of the cost of the Service is made in cases of forced cancellation of carriage made by the passenger provided for by the Rules of Air Carriage of Passengers, Baggage and Cargo of Siberia Airlines, PJSC, in case of unilateral termination of the Contract of Air Carriage of Passengers by the Carrier, in accordance with Article 230 of the FAR 82, which resulted in the non-use of the ticket for which the Service was issued.

5.5. The forced refund at the offices of the Authorised Agent of the Carrier or the Representative Offices of the Carrier will be carried out in full to the Passenger who paid for the Service in full.

5.6. If it is impossible to refund the fee for the Service in the currency of the payment to the passenger, the refund shall be made in cash by converting the cost of services into the currency of the country where the refund is made. The recalculation shall be performed at the BSR on the date of the issuance of the EMD for the Bus Carriage Service.

选择更舒适座位

DEFINITIONS AND ABBREVIATIONS

Definitions

An Agent is an individual or a legal entity authorised to act on behalf of and at the request of the Carrier in order to attract passengers, organising and selling passenger transportation via the Carrier’s airlines and on the conditions stipulated by the agent agreement signed with it.

Order is a number containing a combination of digits or letters, automatically assigned when booking transportation and/or additional services on the Carrier’s website at www.S7.ru. It is provided by the Carrier and sent to the passenger by e-mail or mobile phone for further work with the booking and identification of the passenger when contacting the Carrier's Contact Center.

Miles are the calculation units of the S7 Priority Programme that are accrued by the participant and may be used in compliance with the Programme Rules.

An Extra Space Seat is an economy class seat with extra space between the armchair rows.

Disabled passenger is a person whose ability to move, navigate, communicate, control their behavior, or provide self-service is fully or partially limited due to physical disabilities (functional disorders of the senses or movement), mental retardation, age, illness, or for any other reason caused by a functional disorder.

The Carrier is JSC Siberia Airlines.

The S7 Priority Programme is a programme designed to encourage frequent passengers using the services of S7 and the Programme Partners.

Specially assigned seats in the aircraft cabin are seats that are reserved by the Carrier for seating passengers carrying animals in the aircraft cabin (PETC) or traveling with a guide dog (SVAN), in accordance with the type of aircraft and its layout.

The Loyalty Programme High Status Participants are frequent passengers, the S7 Priority Programme participants with the Platinum, Gold or Silver status, as well as the Loyalty Programme participants of the Oneworld Alliance with the Emerald, Sapphire and Ruby status.

An Authorised Agent is an Agent of the Carrier authorised by a special document to perform all ancillary actions needed to service the passengers, including but not limited to actions on refunding money and performing other service functions.

Abbreviations

AC is an aircraft.

BSR (Published Banker’s Selling Rate) is the bank sales rate published in the reservation system.

EMD is an Electronic Miscellaneous Document of the JSC Siberia Airlines.

1. GENERAL PROVISIONS

1.1. Rendering the ancillarySelecting an Choice of increased comfort seating means providing the passenger with a seat he/she chooses (if there is one) with some extra space between the armchair rows in the economy class compartment of the aircraft (hereinafter referred to as AC).

1.2. Rendering the Service is performed on the regular flights of the Carrier and on the Carrier’s joint operation flights with LLC Globus Airlines in Russian airports, abroad or, if it is technically possible, on the Carrier’s website www.s7.ru.

1.3. Requesting and rendering the Service for the passengers who reserved one of the Code Share flights, where JSC Siberia Airlines is the Marketing Carrier (the flight range of S74000-S74999), is not performed.

1.4. Given the technical modification features of each airliner model series, the number of extra space seats and their layout on board the AC may be very different on various AC.

1.4.1 The Service is unavailable for the following passenger categories:

  • a. to passengers occupying additional seats in the aircraft cabin for personal comfort (EXST);
  • b. to passengers occupying additional seats in the aircraft cabin for transportation of baggage (CBBG). Passengers transporting baggage in the aircraft cabin (CBBG) shall be provided with seats in the rear area of the economy class cabin so that the baggage is located in the window seat next to the accompanying passenger;
  • c. to passengers transporting animals in the aircraft cabin (PETC) or traveling with a guide dog in the aircraft cabin (SVAN). Passengers transporting animals in the aircraft cabin (PETC) or traveling with a guide dog (SVAN) are provided with specially assigned seats in the aircraft cabin.

At the request of a passenger carrying an animal in the aircraft cabin (PETC), the Carrier, if possible, can transfer the passenger during check-in at the airport of departure to other available seats, with the exception of seats located in the front row of the aircraft cabin and by emergency exits.

1.5 Since some of the seats are located in the passages leading to the emergency exits, there are limitations on the availability of the Service (choosing seats near the emergency exits) for the following passenger categories:

  • a. passengers suffering impaired hearing or deafness (DEAF);
  • b. passengers suffering impaired vision or blindness (BLND);
  • c. passengers using wheelchairs (WCHC, WCHR, WCHS);
  • d. passengers on stretchers (STCR);
  • e. passengers using bottled oxygen (POXY);
  • f. passengers using portable oxygen concentrators (PPOC);
  • g. passengers whose condition may require medical examination and/or certification (MEDA);
  • h. passengers suffering mental and psychological development disorders (DPNA);
  • i. passengers with challenged mobility due to having their legs in plaster cast (LEGL, LEGR, LEGB) and their attendants;
  • j. government couriers and special communications service employees (COUR);
  • k. inadmissible/deported passengers (INAD, DEPA, DEPU);
  • l. passengers transported under guard;
  • m. pregnant women;
  • n. to passengers under the age of 18 and passengers accompanying children;
  • o. passengers speaking neither Russian, nor English;
  • p. for passengers with children under 2 years old.

Passengers in the above-mentioned categories, upon purchasing the Service (for seats located by emergency exits in the aircraft cabin) will be transferred by the Carrier to other seats.

2. REGISTRATION AND RENDERING THE SERVICES

2.1. A passenger may purchase the Service and pay for it at the agent’s offices that were granted the right to sell the Service by the Carrier, at the Carrier’s Contact Center or on the Carrier’s website at www.s7.ru.

2.2. After choosing an increased comfort seat and making a payment for the Service by the passenger, the passenger is assigned the selected seat of increased comfort, the EMD is issued.

2.3. Passengers who have purchased the Service at the check-in desk will be served general queue. It is recommended to present the printed EMD receipt received after paying for the Service. However, the printed EMD receipt is not withdrawn at the check-in and remains with the passenger. The passenger’s lack of a printed EMD receipt at the check-in does not entail the Carrier’s right to refuse to provide the Service.

2.4. The passenger’s flight in the increased comfort seat in economy class counts as provision of the Service after payment for the Service and registration of EMD.

3. THE COST OF THE SERVICE

3.1. The price of the Service is published in the reservation systems and depends on the flight direction (the payment is made in the local currency at the BSR system rate on the payment date).

3.2. The service is provided for free to passengers in the following categories:

  • a) status passengers of the S7 Priority (Silver, Gold, Platinum) Programme and the oneworld (Ruby, Sapphire, Emerald) loyalty programmes of the alliance companies, and also two fellow passengers of a status passenger, provided that the transportation of the status passenger and his companions is made in one booking. Increased comfort seat booking for the companions of the status passenger can be made in Representative Offices or the offices of Authorized Agents, as well as at the Service Center of the S7 Priority Loyalty Programme, and on the website www.s7.ru.

3.3 S7 Priority Loyalty Program members (of all levels) may be able to use their accumulated Miles to obtain the Service as an award on the Carrier’s website at www.s7.ru (before or after online check-in) or at the check-in desks at the airport of flight departure. Miles are debited from a member’s account at the time the Service is booked.

4. CHANGE OF CARRIAGE CONDITIONS

4.1. In case of a voluntary change in the transportation conditions (change of flight, itinerary, transportation dates, etc. at the request of the passenger), the Carrier may provide the passenger with the Service for any available extra comfort seat on the newly selected flight:

a) in the event the cost of an extra comfort seat in the aircraft cabin is higher for the selected destination, an additional payment is made;

b) in the event the cost of an extra comfort seat in the aircraft cabin is lower for the selected destination, the difference in the amount previously paid for the Service and the amount required to book the Service for the new destination is refunded to the passenger.

4.2. In case the Service has been booked as an award using the accrued Miles of the S7 Priority Loyalty Program member, rebooking is possible only if the flight and/or transportation dates are voluntarily changed (without changing the itinerary) and provided that the cost in Miles remains unchanged.

4.3. If there are no empty seats of increased comfort on a newly selected flight, a refund of money/Miles is made for the unused Service.

4.4. In case of involuntary changes in the transportation conditions set forth by the «Rules for the air transportation of passengers, baggage and cargo of Siberia Airlines JSC» for the leg of the trip for which the Service has been booked, it is allowed to provide the passenger with the Service on a newly selected flight (subject to availability of extra comfort seats). In the event that there are no available extra comfort seats on the newly selected flight, a refund of money/Miles for the unused Service is made.

5. TERMS OF REFUND

5.1. A full refund of money/Miles paid for the Service is made in case of the passenger’s voluntary refusal from transportation and/or Service.

5.2. If the passenger has paid for the service “Choice of increased comfort seating”, but during check-in, the passenger acquires the service “Service Class Upgrade in the airport of departure” or “Additional nearby seat in the cabin of the aircraft at check-in”, refund of money/Miles previously paid for the service “Choice of increased comfort seating” is allowed in full for areas in which the Service was not provided.

5.3. In case of voluntary re-issuance of a ticket with an upgrade to a business class fare, the refund of money/Miles previously paid for the service “Choice of increased comfort seating” is allowed in full for areas where the Service was not provided.

5.4. In case of voluntary re-issuance of a ticket within the framework of the S7 Priority Loyalty Programme with a premium upgrade of the service class, the refund of money/Miles previously paid for the service “Choice of increased comfort seating” is allowed in full for areas where the Service was not provided.

5.5. In case of a forced service class upgrade from economy to business class, the refund of money/Miles paid for the Service is not possible.

5.6. Voluntary refund of money paid for the Service are made only at the place of sale of the Service. When applying for a voluntary refund of the Service fee, the passenger must fill out a return application.

5.7. For a voluntary refund of money paid for the Service purchased on the Carrier’s website www.s7.ru or in the Contact Centre, the passenger must submit an application on the website www.s7.ru indicating the identifier (EMD number, booking or order number) provided while purchasing Services, or contact the Carrier’s Contact Center.

5.8. Voluntary return of Miles for an unused Service is made by contacting the S7 Priority Service Center.

5.9. Forced payment refund, including Miles paid for the Service, is made in cases of a passenger’s involuntary refusal of transportation provided for by the Rules of Air Transportation of Passengers, Baggage and Cargo of Siberia Airlines JSC, if the Carrier unilaterally cancels the passenger air carriage agreement, in accordance with article 230 of FAR-82, as well as in cases of impossibility of providing the Service for the following reasons:

a) in case of a prompt replacement of the AC type and the impossibility of providing a seat of increased comfort;

b) in case of a prompt cancellation of the flight and the impossibility of providing a seat of increased comfort;

c) in the case of a passenger moving in flight from a seat of increased comfort to another seat (not included in the increased comfort seat category) in order to ensure flight safety.

5.10. In the cases listed in clause 5.9., a staff member of the Carrier at the airport or on board of the AC makes a corresponding mark on the passenger’s EMD receipt or on the boarding pass.

5.11. Forced refund of money paid for the Service can be made both at the place of purchase and at the Representative Offices or the Offices of Carrier’s Authorized Agents.

5.12. When applying for a forced refund of the Service fee to the point of sale of the Service, to the Representative Offices, or the Offices of Carrier’s Authorized Agents, the passenger must fill out a return application no later than 2.5 months from the departure date of the flight for which the Service was issued, a copy of the EMD receipt must be attached to the application or boarding pass with a note of the Carrier’s staff member and an indication of one of the reasons listed in clause 5.9.

5.13. If the Service is purchased on the Carrier’s website www.s7.ru or at the Carrier’s Contact Centre, a forced refund of the Service for the reasons listed in clause 5.9. is carried out by contacting the Carrier’s Contact Centre.

5.14. Forced return of Miles for an unused Service is made only by contacting the S7 Priority Service Center.

5.15. A refund at the place of sale of the Service, at the point of sale of the Carrier’s representative office or the Carrier’s Authorized Agent, or at the Carrier’s Contact Centre (if the Service is registered through the Carrier’s website www.s7.ru) is made to the passenger in full. Refund shall be made no later than 2 (two) weeks after the passenger’s request, based on the results of the verification, with proper preparation of documents for the return of the Service fee. In case of registration of the Service on the Carrier’s website at www.s7.ru, a refund is made within 20 (twenty) business days from the date of verification.

5.16. If it is impossible to refund the passenger the service fee in the currency of payment, the refund is made in cash by converting the cost of the Service into the currency of the country where the refund is made. Recalculation is carried out at the BSR system rate of the booking system used on the day of issuing the EMD.

5.17. By purchasing the Service, the passenger agrees that he alone is responsible for the safety of the reservation information (booking number, EMD, order number) provided to the passenger after the purchase of the Service, and assumes responsibility for the negative consequences caused by the disclosure of this information to third parties, except in cases where such disclosure has occurred through the fault of the agent/Carrier.

Service Class Upgrade in the airport of departure

DEFINITIONS AND ABBREVIATIONS

BSR (Published Banker’s Selling Rate) is the bank sales rate published in the reservation system.

EMD is an Electronic Miscellaneous Document of PJSC Siberia Airlines.

AC is an aircraft.

An Agent is an individual or a legal entity authorised to act on behalf of and at the request of the Carrier in order to attract passengers, organise and sell passenger transportation via the Carrier’s airlines and on the conditions stipulated by the agent agreement signed with it.

Miles are the calculation units of the S7 Priority Programme that are accrued by the participant and may be used in compliance with the Programme Rules.

The Carrier is PJSC Siberia Airlines.

The S7 Priority Programme is a programme designed to encourage frequent passengers using the services of S7 and the Programme Partners.

The Loyalty Programme High Status Participants are frequent passengers, the S7 Priority Programme participants with the Platinum, Gold or Silver status, as well as the Loyalty Programme participants of the Oneworld Alliance with the Emerald, Sapphire and Ruby status.

An Authorised Agent is an Agent of the Carrier authorised by a special document to perform all ancillary actions needed to service the passengers, including but not limited to actions on refunding money and performing other service functions.

1. GENERAL PROVISIONS

1.1. Rendering the ancillary service Upgrading the Servicing Class in the Airport of Departure (hereinafter referred to as the Service) means providing the passenger (at his / her request) the right to travel in the Business Class compartment of the aircraft (hereinafter referred to as AC), provided that the passenger has a paid ticket for the Economy Class compartment.

1.2. The Service is purchased at the check-in if there are free seats available in the Business Class compartment and if rendering the Service is technically available.

1.3. The Service in question is not premium servicing class upgrading for the S7 Priority Programme participants that is to be pre-ordered via the Service Centre in the framework of the S7 Priority Programme.

1.4. Rendering the Service is available at the regular flights of PJSC Siberia Airlines, as well as the joint operation flights of the Carrier and LLC Globus Airlines (both international and intra-Russian ones). Requesting and rendering the Service at the Code-Share flights, where PJSC Siberia Airlines is the Marketing Carrier (the flight range of S74000-S74999), is not performed.

1.5. The Service is rendered only at one segment of the flight. For flights including several segments, the Service is purchased separately in every airport of departure in accordance with the route.

1.6. Having the servicing class upgraded, the passenger is not entitled to transport extra luggage exceeding the norm specified in the transportation document (ticket).

1.7. The Upgrading the Servicing Class in the Airport of Departure Service is a paid service. You can purchase the service while online check-in on the website: not earlier than for 24 hours.

1.8. The Service is unavailable for the following passenger categories:

a) passengers with children under 2 years old travelling without a separate seat provided;

b) passengers travelling with animals in the compartment (PETC);

c) passengers carrying luggage in the compartment (CBBG);

d) transit passengers.

2. RENDERING THE SERVICE

2.1. The passenger can request the Service and pay for it during the check-in at the airports of departure,

as well as on the Carrier’s website www.s7.ru, if the Service is technically available.

2.2. For requesting the Service at the airport of departure, the passenger needs to go to the Economy Class check-in counter at the airport of departure. The check-in employee performs the servicing class upgrade in the check-in system, reserves an AC Business Class compartment seat for the passenger and sends the passenger to the sales outlets of the Carrier’s representative offices and Authorised Agents. After the passenger pays for the Service, an EMD is provided.

2.3. To request the Service with the passenger’s own registration on the air carrier’s website, if the Service is available, the passenger needs to follow the corresponding steps during the registration. After the passenger pays for the Service, an EMD is provided.

2.4. Servicing the passenger who purchased the Service is provided at the check-in counter on a first-come first-served basis. It is recommended that the passenger should produce a printed EMD receipt received after paying for the Service. Besides, the printed EMD receipt is not taken away from the passenger at the check-in desk, it remains in the passenger’s possession. The passenger’s failure to produce a printed EMD receipt at the check-in desk does not entail the Carrier’s right to deny the passenger the Service.

2.5. Luggage check-in for the passengers who used the Service during the registration on the website is performed at the Business Class check-in counters, apart from the cases when these counters are located in the business halls.

2.6. The Service is considered rendered when the passenger completed the flight in the AC Business Class compartment after paying for the Service and receiving an EMD.

3. THE COST OF THE SERVICE

3.1. The fee is published in the reservation systems and depends on the flight direction (the fee is charged

in the local currency according to the BSR system rate for the payment date).

3.2. When requesting the Service at the airport of departure or on the www.s7.ru website, the S7 Priority Loyalty Programme participants of all levels can pay for the Service with Miles. The necessary quantity of Miles is determined by the Rules and Terms of the S7 Priority Loyalty Programme. The Miles are written off the participant’s account at the moment the Service is provided.

4. REFUND AND SERVICE RE-RENDERING

4.1. The Service is not re-rendered if the client refuses the transportation.

4.2. The refund of the money/Miles paid for the Service is provided in full when the passenger voluntarily renounces the transportation and the Service simultaneously.

4.3. If the passenger renounces the Service only and is still going to complete the flight the Service was requested for, the refund of the money/Miles paid for the Service is provided only after the servicing class has been downgraded to Economy Class, in accordance with the terms mentioned on the passenger’s ticket. The corresponding servicing class downgrade can only be provided at the airport of departure during the check-in for the flight.

4.4. In case of a premium upgrade of the service class in the framework of the S7 Priority Loyalty Programme the refund of the money/Miles already paid for the Upgrading the Servicing Class in the Airport of Departure Service is allowed.

4.5. The mandatory refund of the money paid for the Service is made when the passenger has to renounce the transportation as per the Rules of Air Transportation of Passengers, Luggage and Cargo of PJSC Siberia Airlines, in cases of unilateral passenger air transportation contract dissolution by the Carrier in compliance with Article 230 of the Federal Aviation Regulations (FAR) 82, as well as in cases when, despite the payment for the Service, the reserved seat cannot be provided due to the following reasons:

a) in cases when the AC type is replaced on short notice and there is no opportunity to provide the Business Class compartment seat already paid for;

b) in cases when the flight is cancelled on short notice and there is no opportunity to provide the Business Class compartment seat already paid for;

c) in cases when the passenger is moved to another seat during the flight due to flight security considerations.

4.6. In cases mentioned in clause 4.5. a), b), a Carrier employee gives the passenger a special mark on their EMD receipt or on their boarding pass with a personal signature and a stamp at the airport. To receive the refund of the payment made for the Service, the passenger may contact the Service sales office, the Carrier office sales outlet or the Carrier’s Authorised Agent, as well as the Carrier’s Contact Centre (in case the Service was requested via the Carrier’s website www.s7.ru).

4.7. The passenger has to fill in the refund application form when requesting a voluntary/mandatory refund of the payment made for the Service.

4.8. The Service payment refund application form has to be submitted during 2.5 months after the departure date of the flight the Service was requested for.

4.9. In cases the passenger requests a mandatory refund,  an application must be accompanied by a copy of the EMD receipt or the boarding pass with the mark made by a Carrier employee with indicating one of the reasons listed in paragraph 4.5.

4.10. A voluntary refund of the payment made for the Service is granted at the place the Service was sold.

4.11. To receive the mandatory refund of the money paid for the Service (clause 4.5.), the passenger may contact the Service sales office, the Carrier office sales outlet or the Carrier’s Authorised Agent, as well as the Carrier’s Contact Centre (in case the Service was requested via the Carrier’s website www.s7.ru).

4.12. For the Miles to be refunded, the passenger has to contact the S7 Priority Service Centre.

4.13. The refund of the money paid for the Service at the place the Service was sold, the Carrier office sales outlet or the Carrier’s Authorised Agent, as well as the Carrier’s Contact Centre (in case the Service was requested via the Carrier’s website www.s7.ru), is granted to the passenger in full. The refund is made within 2 (two) weeks after the passenger submits the application form, after a checkup on the due Service payment refund document registration has been made. In case the Service was requested at the Carrier’s website www.s7.ru, the refund is granted within 20 (twenty) working days.

4.14. In cases when refunding the Service payment to the passenger in the original payment currency is unavailable, the refund is granted in cash by converting the Service cost into the currency of the country the refund is taking place in. Recalculation is performed as per the BSR system rate of the reservation system on the day of the EMD registration.

提前预定飞机内座位

DEFINITIONS AND ABBREVIATIONS

The Agent is a physical or legal entity authorized to act on behalf and at the request of the Carrier to attract passengers, to book and sell passenger transportation on the Carrier’s lines under the terms of the Agency Agreement signed with it.

An Order is a number containing a combination of digits or letters, automatically assigned when booking transportation and/or additional services on the Carrier’s website at www.S7.ru. It is provided by the Carrier and sent to the passenger by e-mail or to the mobile phone for further operations with booking and identification of the passenger when they get in touch with the Carrier’s Contact Center.

An Extra Comfort Seat is a seat in the economy class cabin with extra distance between the seats.

Miles are the account units of the S7 Priority Loyalty Program accrued to a member and used by them in accordance with the rules of the program.

A Disabled Passenger is a person whose ability to move, orient themselves, communicate, control their behavior, and carry out self-service has been completely or partially lost or limited.

The Carrier is the Siberia Airlines JSC.

The “S7 Priority” Loyalty Program is a program to reward frequent flyers who use the services of the Carrier and of the Program’s partners.

Specially Designated Seats in the AC cabin are seats that are designated by the Carrier for seating passengers carrying animals in the AC cabin (PETC) or passengers accompanied by a guide dog (SVAN), in accordance with the type of AC and its layout.

Status members of loyalty programs are frequent flying members of the S7 Priority Loyalty Program holding a Platinum, Gold, or Silver status, as well as members of the oneworld alliance loyalty programs holding an Emerald, Sapphire, or Ruby status.

An Authorized Agent is the Carrier’s Agent authorized by a special document to carry out additional operations associated with servicing passengers, including, but not limited to, refunding money and performing other service functions.

An AC is an aircraft.

BSR (Published Banker’s Selling Rate) is a bank selling rate published in the booking system.

EMD (Electronic Miscellaneous Document) is an electronic order of various fees of Siberia Airlines JSC.

1. GENERAL PROVISIONS

1.1. The provision of the additional service entitled “Advance reservation of a seat in an aircraft cabin” (hereinafter referred to as the “Service”) means the provision to a passenger, starting from the time of their purchase of a ticket, of the right to choose a specific seat they want (provided availability) in the cabin of the aircraft (hereinafter referred to as “AC”), excluding extra comfort seats.

1.2. The Service is available on the Carrier’s own scheduled flights, on flights operated jointly by the Carrier and Globus LLC at airports within Russia and abroad, or, if technically possible, on the Carrier’s website at www.s7.ru.

1.3. The booking and provision of the Services for passengers who have booked transportation with Code Share flights, where Sibir Airlines is a marketing carrier (the flight range of S74000-S74999), is not available.

1.4. The Service is not provided to the following categories of passengers:

  • a. passengers occupying additional seats in the AC cabin for their baggage (CBBG). Passengers carrying baggage in the AC cabin (CBBG) shall be provided with seats at the rear end of the economy class cabin so that the baggage is placed in the seat near the window next to the accompanying passenger;
  • b. passengers transporting animals in the AC cabin (PETC) or passengers accompanied by a guide dog in the AC cabin (SVAN). Passengers transporting animals in the AC cabin (PETC) or passengers accompanied by a guide dog (SVAN) are provided with specially designated seats in the AC cabin.

At the request of the passenger carrying the animal in the AC cabin (PETC), the Carrier, if possible, can assign another empty seat to the passenger during check-in at the airport of departure, excluding seats located in the front row of the AC cabin and by emergency exits.

1.5. Due to the fact that some seats are located in the aisles leading to emergency exits, in order to ensure flight safety, there are restrictions on the provision of the Service (selection of seats by emergency exits) to the following categories of passengers:

  • a. hearing impaired/deaf passengers (DEAF);
  • b. visually impaired/blind passengers (BLND);
  • c. passengers in wheelchairs (WCHC, WCHR, WCHS);
  • d. stretcher passengers (STCR);
  • e. passengers with an oxygen cylinder (POXY);
  • f. Passengers with a portable oxygen concentrator (PPOC)
  • g. passengers whose condition may require a medical examination (MEDA);
  • h. passengers with development and intellectual disabilities (DPNA);
  • i. passengers with reduced mobility due to a plaster cast on their leg (LEGL, LEGR, LEGB) and those accompanying them;
  • j. passengers occupying additional seats in the AC cabin for personal comfort (EXST);
  • k. courier service (FELD) and special communications service (COUR) employees;
  • l. inadmissible /deported passengers (INAD, DEPA, DEPU);
  • m. passengers traveling with security (CNVT, ECRT);
  • n pregnant women (PRGW);
  • o. passengers under the age of 18 and passengers accompanying children;
  • p. passengers who do not speak Russian or English;
  • q. passengers with children under the age of 2.

Upon purchasing the Service (to seats located by emergency exits in the AC cabin), passengers in the above-mentioned categories will be assigned other seats by the Carrier.

2. BOOKING AND SERVICE PROVISION PROCEDURE

2.1. A passenger can book and pay for the Service at the points of sale of the Carrier’s Representative Offices, at the offices of the Carrier’s Agents, at the Carrier’s Contact Center, or on the Carrier’s website at www.s7.ru.

2.2. After a passenger chooses a seat in the AC cabin and make a payment for the Service, they are assigned the selected seat in the AC cabin and an EMD is issued for them.

2.3. Servicing a passenger who has booked the Service at the check-in desk is performed on the first come first served basis. It is recommended to present a printed EMD receipt received after making the payment for the Service. It should be noted that the printed EMD receipt is not taken away during check-in and remains with the passenger. A passenger’s not having a printed EMD receipt during check-in does not give the Carrier the right to refuse to provide the Service.

2.4. The fact of the Service provision is the fact of the passenger flying in the AC economy class cabin in the chosen seat after making a payment for the Service and receiving an EMD.

3. COST OF SERVICES

3.1. The amount of the Service fee is published in the booking systems and depends on the route and the seat’s location in the AC cabin (the fee is charged in local currency at the BSR system rate on the day of payment).

3.2. On the Carrier’s website at www.s7.ru (before or after online check-in) or at the check-in desks at the airport of departure, an S7 Priority Loyalty Program member can pay for the Service using accrued Miles. The required number of Miles is set by the Terms and Conditions of the S7 Priority Loyalty Program. Miles are deducted from the member’s account at the time the Service is booked.

3.3. The Service is provided free of charge to passengers in the following categories:

  • a) business class passengers;
  • b) passengers with tickets issued at the FLEX fare, if there is less than 30 hours remaining before the departure;
  • c) S7 Priority loyalty program status holders (Silver, Gold, and Platinum) and loyalty program status holders of the oneworld airline alliance (Ruby, Sapphire, Emerald), as well as two travel companions of a status holding passenger, provided that the transportation of the status holding passenger and their travel companions is included in the same booking. Preliminary booking of seats in the AC cabin for travel companions of a status holding passenger can be made at the box offices of Representative Offices or Authorized Agents, as well as in the S7 Priority Loyalty Program Service Center and on the www.s7.ru website;
  • d) corporate customers (QUW);
  • e) passengers with tickets issued at the “YPASS” product fare;
  • f) all passengers included in the same booking with children under 12 years old, or one accompanying person and a child under 12 years old included in different bookings;
  • g) passengers occupying additional seats in the AC cabin for personal comfort (EXST);
  • h) passengers with the following disabilities:
    • a. visually impaired/blind passengers (BLND);
    • b. hearing impaired/deaf passengers (DEAF);
    • c. passengers in wheelchairs (WCHC, WCHR, WCHS);
    • d. passengers with development and intellectual disabilities (DPNA);
    • e. passengers with reduced mobility due to a plaster cast on their leg (LEGL, LEGR, LEGB);
  • and those accompanying them.

4. CHANGE OF TRANSPORTATION CONDITIONS.

4.1. In the event of voluntary changes in the transportation conditions (change of flight, itinerary, transportation dates, etc.) initiated by the passenger, any available seat in the AC cabin of the newly selected flight may be chosen with the exception of extra comfort seats.

  • a) in the event the selected available seat in the AC cabin for the new route is more expensive, the passenger pays the difference in the cost;
  • b) in the event the selected available seat in the AC cabin for the new route is less expensive, the money previously paid for the Service shall be refunded and the Service shall be booked at the reduced cost .

4.2. In case the Service is booked using the accrued Miles of an S7 Priority Loyalty Program member, rebooking is possible only if the flight and/or transportation dates are voluntarily changed (without changing the route) and provided that the cost in Miles remains the same.

4.3. In the event of involuntary changes in the transportation conditions set forth by the “Rules for Air Transportation of Passengers, Baggage, and Cargo of Siberia Airlines JSC” for the segment for which the Service is booked, it is allowed to provide the passenger with any available seat in the AC cabin, except for extra comfort seats, for the new route with no additional payment. If the passenger does not agree to accept the seat offered by the Carrier in the AC cabin, a full refund of money/Miles paid for the unused Service is allowed.

5. TERMS OF REFUND

5.1. A refund of the money paid for the Service is made in full if the passenger voluntarily cancels the transportation/or the Service.

5.2. If the Service is booked using an S7 Priority Loyalty Program member’s accrued Miles, no refund shall be made if the transportation/Service is canceled by the passenger voluntarily.

5.3. In case of a voluntary rebooking of a ticket with an upgrade to a business class fare, only the refund of money previously paid for the “Advance reservation of a seat in the AC cabin” is allowed; Miles shall not be refunded.

5.4. In case of a voluntary rebooking of a ticket under the S7 Priority Loyalty Program with an award upgrade of the service class, only a refund of the money previously paid for the “Advance reservation of a seat in the AC cabin” service is allowed; Miles shall not be refunded.

5.5. If the passenger has paid for the “Advance reservation of a seat in the AC cabin”

service but during check-in the passenger purchases the “Service class upgrade at the airport of departure” service or “An extra adjacent seat in the AC cabin at check-in”, only a refund of the money previously paid for the “Advance reservation of a seat in the AC cabin” service is allowed; Miles shall not be refunded.

5.6. If a passenger purchases the “Selecting an extra comfort seat” service, only a refund of the money previously paid for the “Advance reservation of a seat in the AC cabin” service is allowed; Miles shall not be refunded.

5.7. In the event of an involuntary upgrade from the economy to business class or an involuntary transfer of a passenger to an extra comfort seat, the money/Miles paid for the Service shall not be refunded.

5.8. Voluntary refunds of the money paid for the Service are made at the point of sale of the Service. When applying for a voluntary refund of the Service fee, the passenger must fill out a refund application form.

5.9. For a voluntary refund of the money paid for the Service purchased on the Carrier’s website at www.s7.ru or through the Contact Center, the passenger must submit an application form on the www.s7.ru website specifying an identifier (the EMD number, the booking, or the order number) provided during the purchase of the Services or get in touch with the Carrier’s Contact Center..

5.10. An involuntary refund of the payment, including a payment in Miles, for the Service is made in case of the passenger’s involuntary cancellation of transportation provided for by the “Rules for the Air Transportation of Passengers, Baggage, and Cargo of Siberia Airlines JSC,” if the Carrier unilaterally terminates the passenger’s air transportation agreement, in accordance with Article 230 of Federal Aviation Rule 82, as well as in cases when the Service cannot be provided for the following reasons:

  • a) in the event of an operational change of the AC type and the impossibility of providing the reserved seat;
  • b) in case of operational cancellation of the flight and the impossibility of providing the reserved seat;
  • c) in case of transferring the passenger during flight from the reserved place to a different one in order to ensure flight safety.

5.11. In the cases listed in clause 5.10., an employee of the Carrier at the airport or on board of the AC, makes a respective note on the passenger’s EMD or on the boarding pass.

5.12. An involuntary refund of the money paid for the Service shall be made at the point of sale, at the Carrier’s Representative Offices, or at the offices of its Authorized Agents.

5.13. When applying for an involuntary refund of the Service fee to the point of sale of the Service, to the Carrier’s Representative Offices, or to the offices of its Authorized Agents, the passenger must fill out a refund application form no later than 2.5 months after the departure date of the flight for which the Service was purchased. A copy of the EMD receipt or the boarding pass with the note by the Carrier’s employee indicating one of the reasons listed in clause 5.10 must be attached to the application form.

5.14. In case the Service has been purchased on the Carrier’s website at www.s7.ru or at the Carrier’s Contact Center, an involuntary refund of the Service for the reasons listed in clause 5.10. shall be carried out by getting in touch with the Carrier’s Contact Center.

5.15. An involuntary refund of the Miles for an unused Service shall be made only by getting in touch with the S7 Priority Service Center.

5.16. Refunds at the point of sale of the Service or at the points of sale of the Carrier’s Representative Offices and Authorized Agents, or at the Carrier’s Contact Center (in case the Service has been booked on the Carrier’s website at www.s7.ru) shall be made to the passenger in full. Returns shall be made no later than 2 (two) weeks after the passenger’s application, based on the results of the inspection, provided availability of proper documentation for the refund of the Service fee. If the Service has been booked on the Carrier’s website at www.s7.ru, a refund shall be made within 20 (twenty) business days from the date of verification.

5.17. In the event it is not possible to refund the Service fee to the passenger in the currency of payment, the refund shall be made in cash by converting the cost of the Service into the currency of the country where the refund is made. Recalculation is carried out at the BSR system rate of the booking system on the day the EMD was issued.

5.18. By purchasing the Service, the passenger agrees that they are solely responsible for the security of the booking information (the booking number, EMD number, order number) provided to the passenger after the purchase of the Service, and assumes responsibility for the negative consequences caused by the disclosure of this information to third parties, with the exception of cases where such disclosure has occurred through the fault of the agent/Carrier.

恭喜你

1. 总则

1.1. 机上祝福服务(下文称服务)是指根据本条例规定的程序和时间,在提前预定的情况下,机组在航班飞行期间向乘客赠送礼物的祝贺行为。

1.2. 本服务种类如下:

  • 祝贺生日;
  • 婚礼祝福;
  • 结婚纪念日。

1.3. 服务包括庆祝活动,赠送明信片和蛋糕。

1.4. 该项服务在西伯利亚航空公司自有的固定航班, 以及与«Globus»有限责任公司的共同营运航班(国际和国内航班)上提供。西伯利亚航空公司为出票航空公司的代码共享航班(航班号为S74000-S74999)不提供此项服务。

1.5. 承运人有权对提供服务的航班名单做出限制。该航班名单可在承运人客服中心确定。

1.6. 该服务在一个航班上可提供的数量是有所限制的。发生下列情形时,承运人有权不进行确认并取消该服务:

  • 超出允许申请数量;
  • 由于生产原因(礼物未送达等类似情形)无法提供此项服务时。

1.7.因提供此项服务需一定时间进行准备,只有在不晚于航班起飞前48小时预定,并经承运人确认后方可提供此项服务。

1.8. 该服务仅限于具有机票、且记录已经确认的乘客。

1.9.服务申请通过后可直接付款。

1.10.如果该服务由赞助商购买,则赞助商应对受祝福乘客个人信息的泄露、以及乘客同意接受公开祝贺的行为负责。

2.预定和提供服务

2.1. 乘客或赞助商可在承运人授权的代理办公室预定和付款。

2.2.如果是赞助商付款,赞助商应填写申请表格,务必写明接受祝福的乘客姓名和预定编码。

2.3.输入服务申请并经承运人批准,以及付款后,乘客记录内会产生机上祝福服务这项申请记录,应开EMD。

2.4.该服务费可由赞助商或乘客本人支付。如果赞助商为几位乘客的祝福付费,则为每一位乘客开单独的EMD。

2.5. 在EMD中指定航班上向乘客送上祝福,即为提供服务。

3.服务价格

3.1.服务费用由承运人确定,见《西伯利亚航空公司服务和其它操作费用目录》。

3.2.费用在操作系统中可见(以当地货币支付,按照付款当天的汇率)

4.退费

4.1. 如乘客(赞助商)在不晚于航班起飞前48小时取消该服务,则可全额退还服务费。

4.2. 自愿换开客票时,如不晚于航班起飞前48小时取消该服务,则该服务费可全退。

4.3. 费用只能退给付款人。

4.4.西伯利亚航空公司关于旅客、行李、货物运输规则中规定的导致乘客被迫不能乘机的情况;根据第82号法令俄联邦航空运输准则第230 条规定,承运人单方面解除旅客的航空运输协议,导致已购买该服务的机票未被使用,以及航班上没有提供服务的情形可进行被迫退费。

4.5.乘客或代理可在承运人授权的办公室进行全额退款。

4.6.如乘客已乘坐了预定机上祝福的航班,但该航班并未向其提供此项服务,则乘客(赞助商)应向西伯利亚航空公司索赔委员会申请退费。

4.7.如不能以付款时的币种退给乘客(赞助商),退款应以操作退款所在国家的货币以现金形式进行。按照《机上祝福》服务付款当天系统给出的汇率计算。

特殊餐食

定义与缩写

承运方——俄罗斯西伯利亚航空公司

代理——被承运方授权的自然人或法人,在签订代理协议的条件下进行售票。

特殊餐食——由承运方在飞机上提供给乘客的一种区别于标配的特殊种类的餐食。

授权代理人——是由承运方授权的代理人,双方签订特殊协议以提供给乘客额外的服务项目,包括但不限于退还款项、提供服务等。

EMD ——西伯利亚航空公司电子收费凭证。

1. >总则

1.1 提供特殊餐食的服务指的是自乘客购买机票之刻起即拥有选择餐食种类的权利,前提是在规定的时限内在记录里申请了相关餐食。根据《西伯利亚航空公司收费标准一览表》以及预定的餐食种类收取相关的费用,开具收费凭证。

1.2 在西伯利亚航空公司各定期航班上以及与“Globus”公司共同运营的航班上均可提供该服务,不分俄罗斯境内还是境外。

1.3 承运方有权限定能够提供该服务的航班名单。

1.4 特殊餐食的种类如下:

  • 素餐(VGML);
  • 穆斯林餐(MOML);
  • 儿童餐(CHML);
  • 婴儿餐(BBML);
  • 犹太餐(KSML);
  • 低卡路里餐(NLML).

1.5 由于制作特殊餐食需要一定的时间,因此申请该服务有以下时间上的限制:

  • 除了犹太餐以外的特殊餐食均需在飞机起飞前的24个小时内申请;
  • 犹太餐需在飞机起飞前的96个小时内申请。

1.6 服务收费由在记录里做申请的代理收取。一旦申请被确定后即须立刻收取费用。

1.7 可免费提供该服务给以下乘客:

  • 商务舱乘客。

1.8 一位乘客只有一次申请和享受该服务的权利。

1.9 根据本条款1.4项,对申请特殊餐食的乘客没有年龄上的限制。

1.10 对于携带2岁以内不占座婴儿的乘客,在预定了婴儿餐的情况下,可提供给其(成人乘客)一份标配餐食,向婴儿提供一份婴儿餐。

2. 办理服务

2.1 乘客可在承运方各代表处、各代理售票点、客服中心、以及S7 官网www.s7.ru上办理及支付该服务。

2.2 提交了特殊餐食的申请后,记录里会出现对应餐食种类的SSR,即可开具EMD。

2.3 在规定时限内申请的特殊餐食,经承运方确定批准后,即可在飞机上提供给乘客。

2.4 在飞机上提供了特殊餐食的事实视为该服务完成。

3. 服务收费

3.1 服务收费标准请参见《西伯利亚航空公司收费一览表》,费用取决于具体餐食的种类。

3.2 根据付款当日系统里显示的汇率换算成当地货币收取服务费用。

3.3 在承运方代表处、客服中心以及官网上办理该服务时不收取手续费。承运方的代理人办理该服务时可收取手续费。

4. 退款

4.1 该服务不可改签。乘客自愿不乘机的情况下可以退还该服务的费用,前提是在以下规定时间内取消记录里的服务申请:

  • 犹太餐申请须在起飞前96个小时内取消:
  • 犹太餐以外的各特殊餐食的申请须在起飞前24小时内取消除。

4.2乘客被迫不乘机的情况下允许被迫退还该服务的费用,被迫不乘机的情况由承运方的相关条款规定;承运方单方取消航空运输条款导致乘客无法使用机票的情况下允许退还服务费用;飞机上实际未提供特殊餐食的情况下允许退还服务费用。

4.3 被迫退还服务费用在服务的购买点、承运方代表处、承运方代理人以及客服中心进行,前提是预定的航段确未提供该服务。

4.4 若乘客完成了预定特殊餐食航段的飞行,同时机上并未提供该服务的情况下,乘客可联系西伯利亚航空公司投诉委员会进行退款事宜。

4.5 若被迫将乘客安排到另一航班上,同时该航班上无法提供预定的特殊餐食,承运方有权拒绝提供该服务。此情况下该服务的费用可全额退还。

Price Fixation

1. GENERAL PROVISIONS

1.1. The provision of the Price Fixation ancillary service (hereinafter referred to as the Service) means that at the moment of booking a carriage a passenger (at their request) is provided with the possibility to postpone the payment date for the booked carriage for the period of time established by the Carrier while the cost of carriage remains fixed.

1.2. The cost of carriage becomes fixed at the time when the booking is made.

1.3. The Service is provided only if the carriage is booked no later than 7 days (168 hours) before the planned date of departure and the Carrier has confirmed the possibility to provide the Service.

1.4. The information on the Time Limits provided by the Carrier under the Service is set out in Appendix 1.

1.5. The Service is provided once for one booking of the same passenger.

1.6. The Service is provided to passengers booking a scheduled flight of Siberia Airlines, PJSC, as well as a code-share flight of the Carrier with Globus, LLC (international and/or domestic).

1.7. The service is not provided to passengers booking a code-share flight, where Siberia Airlines, PJSC, is a marketing carrier (flights Nos. S74000—S74999), and/or a flight of interline partners issued under the interline agreement.

1.8. The Carrier has the right to limit the list of destinations for which the Service is provided.

1.9. The Service is not provided for group carriages.

1.10. The Service is not provided to the following categories of passengers (the list of fares, when booking a carriage, for which the service is not provided, can be changed by the Carrier. When booking a carriage at a special fare it is necessary to find out about the possibility of the service provision at the place where the service is issued):

  • employee passengers;
  • passengers who book a carriage at award fares of the S7 Priority Loyalty Programme for frequent flyers;
  • passengers who book a carriage under government contracts (military carriage documents of MIA, Ministry of Defence, Social Insurance Fund, Department of the Pension Fund of the Russian Federation, etc.);
  • passengers who book a carriage at subsidised fares (RBD A);
  • inadmissible/deported passengers (INAD, DEPA, DEPU);
  • passengers carried under escort;
  • passengers on a stretcher (STCR) who book a carriage due to the special conditions of the booking;
  • passengers who book a carriage at YPASS, JPASS fares.

1.11. The Service is provided free of charge for children aged 0 to 2 years, who are travelling either occupying a separate seat in the cabin of the aircraft or not occupying any such seat, as well as for children under the age of 12.

1.12. The Service is not provided if the conditions of the previously booked and/or paid carriage have been changed.

2. COST OF THE SERVICE

2.1. The amount of payment for the Price Fixation Service is determined by the Carrier and is specified in the “List of Charges for Service and Additional Operations of Siberia Airlines, PJSC”.

2.2. The amount of payment is published in the booking system (the fee is charged in the local currency at the BSR system rate on the day of payment).

2.3. The Service is paid separately for each passenger.

3. ISSUANCE AND PROVISION OF THE SERVICE

3.1. The Price Fixation Service is issued and paid for at the offices of agents to whom the Carrier granted the right to issue and charge for the Service, through the Carrier’s Call Centre or on the Carrier’s website at www.s7.ru if it is technically feasible.

3.2. The issuance of the Service is carried out when the booking is being made.

3.3. When paying for the Service, the EMD is issued separately for each passenger.

3.4. A Time Limit for the period of which the cost of carriage will be fixed is set in the booking after the Service is paid for.

3.5. If the Service is issued at the sales office, the passenger shall get a printed paper copy of the EMD receipt or the EMD receipt shall be sent to the e-mail of the passenger.

3.6. If the Service is issued through the Call Centre or on the website of the Carrier at www.s7.ru, the EMD receipt shall be sent to the passenger via e-mail.

3.7. The EMD receipt issued to the passenger contains:

  • the name of the Service;
  • passenger’s details (name, surname);
  • the date of issuance of the Service;
  • issued EMD number;
  • booking number;
  • the name of the agency/carrier that issued the EMD for the Service, the city of issuance, the office where the Service was issued;
  • code of the Service;
  • date and time when the Time Limit expires (the local time of the city where the Service was issued is indicated);
  • the total cost of carriage which was fixed;
  • date of the Service provision;
  • fare;
  • endorsement/restrictions (if any);
  • means of payment;
  • cost of the Service.

3.8. The service is deemed to be provided from the moment when the cost of carriage is fixed in the booking system for the passenger who paid for the Service.

3.9. The issuance of the booked carriage at the fixed cost during the period set by the Time Limit is made at the place where the Service is issued. When the Service is issued at www.s7.ru, the issuance of the booked carriage at the fixed price is carried out at www.s7.ru or through the Call Centre of the Carrier.

4. RE-ISSUANCE AND REFUND

4.1. Voluntary refund of monetary funds paid for the Price Fixation Service is not possible.

4.2. Voluntary re-issuance of the Services is not possible.

4.3. Forced refund of the cost of the Service is possible:

  • before a ticket is issued if the time of departure/arrival of the flight is changed in the schedule before the moment when the passenger pays for the carriage;
  • before the ticket issuance in case of flight cancellation;
  • when issuing a forced refund of the ticket due to flight cancellation.

4.4. If the cost of carriage is reduced on the date of the ticket issuance and the passenger cancels the booked carriage at the fixed cost, the refund of money paid for the Service is not made. The issuance of the carriage at a new cost on the day of issuance is made in a new booking at available fares.

4.5. The forced refund at the offices of the Authorised Agent of the Carrier, the Representative Offices of the Carrier or through the Call Centre of the Carrier (if the Service is ordered through the Carrier’s website) shall be carried out in full to the Passenger who paid for the Service. If the Service was issued on the Carrier’s website at www.s7.ru, the forced refund will be made through the Carrier’s Call Centre.

4.6. If it is impossible to refund the fee for the Service in the payment currency to the passenger, the said refund shall be made in cash by converting the cost of the Service into the currency of the country where the refund is made. The recalculation shall be performed at the BSR of the booking system on the date of the issuance of the EMD for the Price Fixation Service.

APPENDIX 1

Destinations Time before the flight departure Time Limit
All More than 14 days 5 days
From 14 to 7 days 48 hours
Less than 7 days Not provided
Germany (the specified conditions are valid only when the service is issued at sales offices of agents in Germany) More than 30 days 14 days
From 30 to 7 days 5 days
Less than 7 days Not provided

Организация парковки транспортного средства пассажира

ОПРЕДЕЛЕНИЯ И АББРЕВИАТУРЫ

Перевозчик — АО «Авиакомпания «Сибирь»

Агент — физическое или юридическое лицо, уполномоченное действовать от имени и по поручению Перевозчика.

Транспортное средство — транспортное средство пассажира, разрешенное к размещению на парковках Оператора в соответствии с Правилами пользования парковками.

Рейс Перевозчика — регулярные рейсы, выполняемые АО «Авиакомпания «Сибирь» и рейсы совместной эксплуатации, оператором которых является ООО «Глобус».

Ваучер услуги — документ, подтверждающий факт предоставления Услуги (как таковая определена по тексту Правил в п.1.2), по форме, предусмотренной приложением № 1 к настоящим Правилам.

Парковочный билет — карта, выдаваемая автоматически парковочным терминалом при въезде транспортного средства пассажира на парковку.

Выездной билет — карта, которую выдаёт агент в обмен на парковочный билет полученный пассажиром в парковочном терминале, позволяющая выехать с парковки без оплаты в пределах 5 суток (120 часов).

Оператор Парковки — владелец парковочных мест, лицо, осуществляющее непосредственное оказание услуги по парковке и управление территорией парковки. Перечень Операторов парковки приведен в п.1.3 Правил.

Корпоративный тариф — тариф для сотрудников S7 Airlines и авиакомпаний партнёров для поездок по личным и служебным целям.

1. ОБЩИЕ ПОЛОЖЕНИЯ

1.1. Настоящие Правила регламентируют порядок предоставления дополнительной услуги «Организация парковки транспортного средства пассажира» (далее «Услуга»).

1.2. Под Услугой понимается организация парковки транспортного средства пассажира. разрешенного к парковке в соответствии с правилами пользования парковками Оператора. на срок до 5 суток (120 часов) на парковках Операторов парковки, которые оказывают услуги парковки в соответствии с собственными утвержденными правилами. Правила парковки Оператора являются приложением к настоящим Правилам и обязательны для выполнения пассажирами, которым предоставляется Услуга.

1.3. Предоставление Услуги осуществляется в аэропорту Толмачево (Новосибирск) — Оператор парковки — ООО «НОВАПОРТ Трейдинг», для следующих категорий пассажиров:

1.3.1. Для пассажиров бизнес класса, вылетающих рейсами Перевозчика по тарифам бизнес класса, с подтвержденным бронированием за исключением пассажиров с авиабилетами, оформленными по корпоративному тарифу. Во избежание сомнений, Услуга не предоставляется пассажирам, которые приобрели услугу Перевозчика «Повышение класса обслуживания».

1.3.2. Для пассажиров участников программы S7 Priority платинового уровня, имеющих билет с подтвержденным бронированием в экономическом классе за исключением пассажиров с авиабилетами, оформленными по корпоративному тарифу.

1.4. Услуга предоставляется дополнительно к перевозке по вышеуказанным тарифам и для пассажиров вышеуказанного уровня участия в программе S7 Priority без взимания дополнительной платы и только при наличии свободных мест на парковочных площадках, определенных для оказания Услуги.

1.5. В случае несвоевременного выезда с парковки (позднее, чем через 5 суток (120 часов) после въезда) пассажир обязан оплатить полную стоимость парковки Оператору парковки по действующим на момент выезда у Оператора парковки тарифам.

1.6. В случае несвоевременного выезда с парковки (позднее, чем через 5 суток (120 часов)) из-за задержки прибытия пассажира в аэропорт предоставления Услуги по вине Перевозчика или любой другой авиакомпании разницу между стоимостью Услуги, оплаченной пассажиром, и действующим на момент выезда тарифом на парковку, Оператору парковки возмещает Перевозчик без привлечения пассажира. По прибытию в аэропорт пассажир должен предъявить посадочный талон с рейса, на котором прилетел Представителю авиакомпании.

1.7. Подписывая «Ваучер услуги» пассажир подтверждает факт ознакомления и соглашается с данными Правилами предоставления Услуги, а также с правилами пользования парковки Оператора.

1.8. При возникновении претензий в отношении утраты, хищения, повреждения или нарушения комплектности транспортных средства пассажира, а также утраты, хищения или повреждения любого иного имущества, размещенного пассажиром на парковке, пассажиру необходимо обратиться непосредственно к Оператору парковки.

1.9. Услуга предоставляется при наличии свободных мест.

2. ПОРЯДОК ПРЕДОСТАВЛЕНИЯ УСЛУГИ В АЭРОПОРТУ ТОЛМАЧЁВО

2.1. При вылете из аэропорта Толмачево порядок предоставления услуги следующий:

2.1.1. В аэропорту Толмачево Услуга предоставляется при размещении на открытых парковочных площадках ООО «НОВАПОРТ Трейдинг» P2, P3, P4. Схема парковочных площадок доступна здесь. В случае если пассажир размещает свое транспортное средство на иной парковочной площадке, чем это предусмотрено настоящим пунктом, сотрудник Агента Перевозчика укажет ему на необходимость переставить транспортное средство на указанные парковочные места, либо предложит оплатить Оператору парковку по тарифам, действующим в данный момент.

2.1.2. Пассажир, желающий воспользоваться Услугой, по прибытию в аэропорт размещает транспортное средство на одной из парковочных площадок перечисленных в пункте 2.1.1 настоящих Правил. При въезде на парковку пассажир получает парковочный билет. Парковочный билет должен быть получен пассажиром не ранее, чем за 6 часов до времени вылета (по расписанию) рейса, на который у пассажира имеется билет. Парковочные билеты, полученные пассажиром ранее вышеуказанного срока, не принимаются в рамках оказания настоящей Услуги.

2.1.3. Пассажиру рекомендуется прибыть в аэропорт отправления не позднее 1 часа до вылета рейса для осуществления всех необходимых действий в рамках оформления Услуги. В здании терминала аэропорта пассажир должен предъявить на стойке регистрации пассажиров бизнес класса парковочный билет и информировать сотрудника Агента Перевозчика о желании воспользоваться Услугой.

2.1.4. Сотрудник Агента Перевозчика, получив парковочный билет, предлагает пассажиру к заполнению «Ваучер услуги». Пассажир должен ознакомиться с содержанием «Ваучера услуги», подтвердить личной подписью корректность информации и согласие с настоящими Правилами. Сотрудник агента перевозчика обменивает парковочный билет и «Ваучер услуги» на выездной билет.

2.1.5. По возвращению в аэропорт Толмачево выезд с парковки осуществляется пассажиром по выездному билету. Время въезда указано в «Ваучере услуги». В случае выезда позднее, чем через 5 суток (120 часов) пассажир обязуется оплатить полную стоимость парковки Оператору парковки по действующим на момент выезда у Оператора парковки тарифам.

2.1.6. В случае утери (порчи) пассажиром выездного билета, необходимо обратиться к сотруднику Аэропорта.

Подарочный сертификат

ОПРЕДЕЛЕНИЯ И АББРЕВИАТУРЫ

Агент — физическое или юридическое лицо, уполномоченное действовать от имени и по поручению Перевозчика по привлечению пассажиров, по оформлению и продаже пассажирских перевозок на линиях Перевозчика на условиях заключенного с ним Агентского соглашения.

Владелец сертификата — физическое лицо, приобретающее Услугу на сайте Перевозчика, которое может воспользоваться Услугой либо самостоятельно, либо передать Сертификат для использования любому третьему лицу.

Мили — расчетные единицы Программы «S7 Priority», начисляемые участнику и используемые им в соответствии с правилами программы.

Номинал сертификата — фиксированная величина объявленной суммы, которая может быть использована на оплату авиабилетов и/или услуг.

Программа лояльности «S7 Priority» — программа поощрения часто летающих пассажиров, пользующихся услугами Перевозчика и партнеров программы.

Перевозчик — АО «Авиакомпания «Сибирь».

Сертификат — документ, содержащий уникальный номер, направляемый по электронной почте Владельцу сертификата, указанной при приобретении Сертификата.

Срок годности Сертификата — 1 год с момента оформления услуги «Подарочный сертификат».

EMD (Electronic Miscellaneous Document) — электронный ордер разных сборов АО «Авиакомпания «Сибирь».

ВС — воздушное судно.

1. ОБЩИЕ ПОЛОЖЕНИЯ

1.1. Под предоставлением дополнительной услуги «Подарочный сертификат» (далее — Услуга) подразумевается предоставление Перевозчиком возможности использования объявленной суммы денежных средств (номинала сертификата) Владельцем сертификата для оплаты авиабилетов и/или услуг как для себя, так и иным физическим лицам.

1.2. Номинал сертификата определяется Владельцем сертификата при оформлении Услуги, однако может быть ограничен Перевозчиком.

1.3. Сертификат может быть использован только на сайте Перевозчика www.s7.ru в течение срока годности для:

a) оплаты стоимости авиабилетов, в том числе такс и сборов (за исключением оплаты сервисных сборов за оформление авиабилетов на сайте www.s7.ru);

b) предварительной оплаты сверхнормативного багажа;

c) предварительной оплаты перевозки животного в салоне воздушного судна (далее ВС) или в багажном отделении;

d) оплаты предоставления специального питания;

e) оплаты предварительного бронирования мест в салоне ВС;

f) оплаты места повышенной комфортности.

Оплата иных услуг с использованием Сертификата не производится.

1.4. Использование Сертификата возможно для оплаты авиабилетов на собственные рейсы Перевозчика, рейсы Code Share, где Перевозчик является маркетинговым перевозчиком (диапазон рейсов S74000-4999), а также на рейсы авиакомпаний — партнеров, билеты которых доступны к продаже на сайте Перевозчика www.s7.ru.

1.5. Использование Сертификата для оплаты дополнительных услуг, перевозки сверхнормативного багажа и животных разрешено только на собственные рейсы Перевозчика.

1.6. При оформлении авиабилетов, оплата стоимости перевозки с использованием Сертификата производится только в момент бронирования. Оплата стоимости ранее забронированной перевозки с использованием Сертификата, не производится.

1.7. Сертификат может быть использован для оплаты авиабилетов по субсидированным тарифам, тарифам с применением скидок в период распродажи, а также тарифам с применением промо — скидок.

1.8. Оплата авиабилетов для групп пассажиров (групповые перевозки) по Сертификату не разрешена.

1.9. При оформлении авиабилетов с использованием начисленных Миль в рамках Программы лояльности S7 Priority, использование Сертификата — запрещено.

2. ОФОРМЛЕНИЕ И ПОРЯДОК ОКАЗАНИЯ УСЛУГИ

2.1. Приобрести Услугу и её оплатить возможно на сайте Перевозчика www.s7.ru.

2.2. При оформлении заявки на приобретение Услуги, на соответствующей странице сайта Перевозчика www.s7.ru необходимо выбрать Номинал сертификата из доступных значений.

2.3. На сумму Номинала сертификата, оформляется квитанция EMD.

2.4. Владельцу сертификата Перевозчик направляет на электронную почту, указанную в заявке на оформление Сертификата, подтверждение об оплате с указанием присвоенного номера Сертификата.

2.5. Сбор за оформление Сертификата не взимается.

2.6. Сертификат не является именным и может быть использован любым лицом, предъявившим квитанцию EMD на оплату Услуги.

2.7. Фактом предоставления Услуги является факт использования Сертификата для оплаты авиабилетов и/или услуг.

2.8. Сертификат может быть использован Владельцем сертификата или третьим лицом исключительно единовременно, при этом возможно оформление авиабилетов и/или услуг с использованием Сертификата для одного или нескольких пассажиров в одном бронировании в момент его создания на сайте www.s7.ru. Неиспользованная сумма по Сертификату возврату не подлежит.

2.9. Если стоимость авиабилетов и/или услуг меньше величины номинала сертификата, то производится оформление перевозочной документации полностью. Разница между стоимостью авиабилетов и/или услуг и номиналом сертификата возврату не подлежит.

2.10. Если стоимость авиабилетов и/или услуг больше величины номинала сертификата, то производится оформление перевозочной документации полностью с доплатой пассажиром оставшейся суммы. Доплата должна быть произведена в форме денежного платежа, способом, доступным в соответствующий момент на сайте Перевозчика www.s7.ru.

2.11. Использование Сертификата разрешено в течение срока годности.

2.12. В случае если Сертификат не был полностью использован или использован частично, оставшаяся сумма является не возвратной и не подлежит дальнейшему использованию.

3. ПЕРЕОФОРМЛЕНИЕ И ВОЗВРАТ

3.1. Переоформление услуги «Подарочный сертификат», как добровольное, так и вынужденное, не производится.

3.2. Услуга так же не подлежит добровольному и вынужденному возврату.

3.3. В случае если Сертификат не использован в течение срока годности, Номинал сертификата возврату не подлежит.

3.4. Добровольное и вынужденное переоформление авиабилетов/дополнительных услуг, оформленных с использованием Сертификата, может быть произведено в офисах Перевозчика, либо в Контактном центре.

3.5. В случае добровольного отказа от перевозки и/или дополнительных услуг, оплаченных с использованием Сертификата, возврат производится в соответствии с правилами примененных тарифов, при этом стоимость авиабилетов и/или услуг, оплаченная с использованием Сертификата, возврату не подлежит.

3.6. Добровольный возврат авиабилетов/дополнительных услуг, оформленных с использованием Сертификата, может быть произведен только в Контактном центре Перевозчика.

3.7. Вынужденное переоформление билетов и/или услуг, оформленных с использованием Сертификата, производится в офисах Перевозчика, либо в Контактном центре Перевозчика. Переоформление производится в соответствии с Правилами воздушных перевозок пассажиров, багажа и грузов АО «Авиакомпания «Сибирь».

3.8. Вынужденный возврат авиабилетов и/или услуг, оформленных с использованием Сертификата, производится в случаях вынужденного отказа пассажира от перевозки, предусмотренных правилами воздушных перевозок пассажиров, багажа и груза АО «Авиакомпания «Сибирь», в случае расторжения Перевозчиком в одностороннем порядке договора воздушной перевозки пассажира, в соответствии со ст. 230 ФАП 82, повлекшее неиспользование авиабилетов и/или услуг.

3.9. Вынужденный возврат авиабилетов/дополнительных услуг, оформленных с использованием Сертификата, может быть произведен в офисах Перевозчика, либо в Контактном центре.

Terms and Conditions of forced refund or exchange of carriage documents based on medical documents

Definitions and Abbreviations

“Agent” means a natural or legal person authorised to act for and on behalf of the Carrier to attract passengers, to issue and sell passenger carriage on the Carrier’s airlines on the terms of the Agency Agreement made up with the Agent.

“Carrier” means Siberia Airlines, JSC.

1. General Provisions

1. General Provisions

1.1. Forced refund of carriage documents based on medical documents (hereinafter referred to as the “Refund”) means a full refund of unused flight segments of the carriage document made in case of illness of a passenger or a member of his or her family or a close relative travelling together with the passenger on an aircraft.

1.2. Forced exchange of carriage documents based on medical documents (hereinafter referred to as the “Exchange”) means the change of the carriage conditions of unused flight segments of the carriage document with no fees and surcharges applied in case of illness of a passenger or a member of his or her family or a close relative travelling together with the passenger on an aircraft.

1.3. Family members include spouses (persons who are legally married), parents and children (adoptive parents and adopted children); close relatives include grandparents, grandchildren, full and half (having common father or mother) brothers and sisters. Marriage and kinship must be documented.

1.4. The refund or exchange is made upon providing medical documents confirming illness or contraindications to the flight on the date of departure specified in the carriage document, as well as documents confirming the marriage or kinship.

1.5. The Refund or Exchange is made subject to notification of the Carrier (the Agent who arranged the transportation of the passenger) by the passenger on the impossibility of the carriage served more than 40 minutes prior to the time of departure of the flight specified in the carriage document.

1.6. In case of failure to appear on the flight and without notifying the Carrier (the Agent who arranged the transportation of the passenger) that the passenger cannot carry out the air carriage, on the issue of a Refund, the claimant can apply to the Claims Committee at: 633104, Novosibirsk Region, the Town of Ob, Prospect Mozzherina 10, office 201, JSC “Siberia Airlines”, claiming compensation. Exception: on the bases of a certificate or another medical document, issued by the health center of the airport of departure (original), Return/Exchange can be performed by an Agent independently (without registering the missed flight), provided that the presented document meets the requirements indicated in the par.2.3 of these rules.

1.7. Return/Exchange is made at the place of purchase of the transportation document, as well as at Carrier's Representative Offices and offices of its Authorized Agents.

1.8. A completely unused ticket is subject to the Refund only.

1.9. A partially used ticket is subject to both the Refund and Exchange. The exchange is made for any date within the validity period of the ticket. The validity period of the ticket can be extended for the period of the passenger’s illness that is confirmed by medical documents.

1.10. Agents accepting carriage documents for the Refund or Exchange shall themselves check the medical document for compliance with the requirements of the Carrier and attach it to the Agent’s report.

1.11. In case of suspicion of the fraud, the Carrier shall take the documents to the police of the Russian Federation to initiate criminal/administrative proceedings in accordance with the legislation of the Russian Federation.

2. Medical documents requirements

2. Medical documents requirements

2.1. The Refund or Exchange is made on the basis of one of the listed medical documents (hereinafter referred to as the “Document”):

a) A medical certificate issued by a medical institution (original).

b) A certificate of incapacity of work (original or a copy certified by the signature of an authorised official and the seal of the organisation at the place of work (study) of the passenger).

c) The electronic form stating medical incapacity, printed on paper and certified by way of the signature of an authorized official and the seal of the organization at the place of work (study) of the passenger;

d) Opinions of the medical commission (original).

e) A certificate issued by an ambulance and excerpts from the emergency call log (original).

f) A certificate or other medical document issued by the health centre of the airport of departure (original).

g) Other Documents issued by medical institutions, containing the details set out in paragraph 2.2 below.

2.2. All Documents, with the exception of certificates issued by the health centre of the airport of departure, must meet the following requirements:

a) The presence in the Document of a clear and readable name of the medical institution that issued the document (the presence in the Document of the stamp of the medical organization or the medical organization registered on the form (if available), except for the electronic form stating medical incapacity).

b) Details of the institution.

c) A clear and readable title and name of the person who issued the document.

d) The dates of illness or dates of contraindications to transportation (separate note of contraindications to the flight must be made in the issued document) specified in the Document shall correspond to the dates of the flight specified on the refunded or exchanged carriage document.

e) The diagnosis that could include the name of the disease / injury or is designated as a “disease”. For the incapacity certificate and the electronic form stating medical incapacity, an indication of the disease or diagnosis is not required;

f) Seals of a medical institution (with the exception of medical documents issued outside the Russian Federation):

  • a medical certificate must contain at least two seals: the personal seal of the doctor (the treating or the main one — for information, the seals of medical specialists — for medical reports) and the seal of the medical institution that must bear the full name of the medical institution that issued the document.
  • other documents (except for the electronic form stating medical incapacity) must have a seal of a medical institution that must bear a full name of the medical institution that issued the document.

g) The date of issue.

2.3. Requirements for the certificate or other medical document issued by the health centre of the airport of departure:

a) The stamp of the airport of departure.

b) The date of issue.

c) The information specifying that the passenger is not admitted to the flight.

d) The passenger’s e-ticket number or the passenger’s full name along with the flight number/date for which the passenger was not admitted.

e) Preliminary diagnosis, which may be specified as a “disease”.

2.4. Medical documents submitted in a foreign language must be completed in accordance with the legislation of the issuing country and may be accepted upon presenting the original document and its notarized translation into Russian.

2.5. Documents confirming marriage and family relationships, submitted in a foreign language, may be accepted upon presenting copies and their notarized translation into Russian.

2.6. In case of doubt, the Carrier reserves the right to verify the authenticity of the Document provided by requesting additional information/documents from the passenger and/or from the medical institution that issued the Document.

其它

随身行李对液体的限制

为保证乘客安全,避免不法分子使用液体易燃易爆物,制定此新安全规范。此规范适用于所有从欧盟国家,以及中国,韩国,泰国,挪威,冰岛,瑞士,摩尔多瓦等国起飞的航班。

自2007年8月27日起,此规定在俄罗斯联邦开始生效并适用于所有从俄机场出发起飞的乘客。请您认真阅读此规定并在您出发前做好相应准备。乘客仍然可通过托运行李运送液体物品。新规定只针对随身行李。

最大容量:1升
可重复封盖
透明包装


飞行途中需要的医药与特殊饮品,可不用封闭在塑料袋内。

航班上乘客随身行李所能携带的液体容量不能超过100毫升。液体应该装在能反复关闭的透明塑料袋内。塑料袋溶剂不能超过1升。适用于所有液体,沐浴露,润肤露,洗发水,擦脸霜,牙膏,液体化妆品等。

如果您的航班不是直达,请记住,在转机的机场此规定也依然有效。

机场免税店购买的含有液体的商品可密封在塑料袋内。请务必保留能够证明在机场免税店符合当日所乘航班购买此商品的发票。塑料单由免税店负责密封。美国机场免税店实行特殊标准,详情可在免税店获得。

在机场免税店或购买的,符合本规定的液体商品经过检查可允许带上飞机(依照俄运输部2007年7月25日104号文件《关于起飞前和起飞后的检查规定》)。所以,基本上随身行李携带液体不能超过100毫升。

在机场免税店购买超过100毫升的液体商品只有在乘客没有离开中转区域的情况下才能放入随身行李。若离开中转区,则此液体商品需要进行托运。

俄罗斯联邦出入境管理办法

1. 俄罗斯联邦出入境依照俄罗斯联邦法律执行,其中包括114-FZ号《俄罗斯联邦出入境管理办法》。管理办法全文如下所示。

2. 如本联邦法律、俄联邦参与的国际条约和俄罗斯联邦总统指令无其他规定,外国公民或无国籍人士须在出、入俄联邦国境时出示为俄罗斯联邦承认的、证明其身份的有效证件和签证。

3. 能够证明外国公民在俄罗斯个人身份的文件为护照或者其他俄联邦法律规定或者与俄联邦签署过协议,被承认的有效文件。

4. 能够证明在俄境内无国籍人士身份的文件为:

  • 由外国政府颁发,符合与俄联邦签署的国际协议能够证明无国籍人士身份的文件。
  • 临时居住许可。
  • 居留许可。
  • 其他符合与俄联邦签署的国际协议能够证明无国籍人士身份的文件。

5. 对于已获得俄罗斯联邦居住证的外国公民,可凭借用以确认身份的、并且为俄罗斯联邦承认的有效文件和居住证,进入、离开俄罗斯联邦。

6. 外国无国籍人士,难民,可凭借依据俄联邦法律颁发的有效文件,进入、离开俄罗斯联邦。

7. 外国公民与无国籍人士,若受到外国向俄罗斯联邦总检察院要求的关于刑事检察引渡或在俄罗斯联邦境内执行判决,且没有用以确认身份、并为俄罗斯联邦承认有效文件的,应基于外国相应机关的有关实施上述要求的书面通知,需要依据外国相关机构出具的查询书面文件为基础进入俄联邦境内。

8. 举行奥运会和残奥会期间,参加在俄罗斯联邦境内组织举行的奥运会和残奥会的外国公民,或者参加运动会的外国公民可依据能证明其身份或被俄联邦承认的文件,以及获得奥运会残奥会席位,不需要办理签证进出俄罗斯联邦。

9. 奥运机构确认的个人身份和席位由国际奥委会或"索契2014"奥组委颁发承认,具有参加奥运会,组织,进行其他与奥运会有关活动的权利。

10. 残奥机构确认的个人身份和席位由国际奥委会或"索契2014"奥组委颁发承认,具有参加残奥会,组织,进行其他与残奥会有关活动的权利。

11. 奥运会和(或)残奥会会期间,作为志愿者进出俄联邦的外国公民可通过俄罗斯外交代表机构或者俄联邦领事机构颁发的普通签证进出俄罗斯。普通签证可为有效期三个月内的单次或者双次签证,也可为一年多次往返签证。志愿者连续进出俄联邦可使用多次往返签证,签证有效期为一年,但到达之日起逗留时间不能超过180天。

12.奥运会和(或)残奥会会期间,临时进出俄联邦的人员可通过俄罗斯外交代表机构或者俄联邦领事机构颁发的普通工作签证进出俄罗斯。签证有效期三月内,可通过具有监督管理移民权力的联邦政府执行机构进行办理延签。可根据索契奥组委的申请办理一年多次往返签证。

13. 外国公民和无国籍人士在下述情况下可能被拒绝进入俄罗斯联邦境内:

  • 在俄罗斯联邦国界跨越站点违反俄罗斯联邦国境穿越法、海关法、卫生规范 — 直到消除违法行为为止。
  • 报告明显虚假的有关自己的信息或自己居留俄罗斯联邦的目的。
  • 外国公民或无国籍人士拥有未被撤销或消除的在俄罗斯联邦境内或境外蓄意犯罪的前科、且按照联邦法被承认有此前科者。
  • 根据俄罗斯联邦的法律,在三年中不止一次(两次或更多次)地因在俄罗斯联邦领土内违反行政法而被追究行政责任 —自有关追究行政责任的最后的决议生效日起三年内;不排除依照联邦法律,在俄境内仅追究一次行政责任就被禁止入境外国公民明或无国籍人士。
  • 外国公民或无国籍人士在自己上次居留于俄罗斯联邦时,逃避支付税收或行政处罚,或未补偿与行政驱逐出俄罗斯联邦或遣返有关的花费——直到全额履行相关支付为止。
  • 在外国公民或无国籍人士上一次居留于俄罗斯联邦时,依据第三国与俄罗斯签订的关于重新接纳的国际协议,自遣返之日起依据相关协议5年内。

14. 外国公民和无国籍人士在下述情况下被拒绝进入俄罗斯联邦境内:

  • 这对于保障国防能力或国家安全、或社会秩序、或保卫居民健康是必要的。
  • 对于外国公民或无国籍人士,作出过有关行政驱逐出俄罗斯联邦的决议、或有关遣返或按照俄罗斯联邦关于重新接纳的国际条约由俄罗斯联邦向外国移交的决议 —自作出有关行政驱逐出俄罗斯联邦的决议、或有关遣返或按照俄罗斯联邦关于重新接纳的国际条约由俄罗斯联邦向外国移交的决议之日起五年内(第2小点由联邦法于2008年5月6日60-FZ号修订)。
  • 外国公民或无国籍人士拥有未被撤销或消除的在俄罗斯联邦境内或境外有恶性或特别恶性蓄意犯罪的前科、且按照联邦法被承认有此前科者。
  • 外国公民或无国籍人士未能按照俄罗斯联邦法呈交获取签证所必要的文件 — 直至呈交为止。
  • 外国公民或无国籍人士未能呈交在俄罗斯联邦领土上有效的医疗保险单 —直至呈交为止,除非是(在相互基础上)外国外交代表处和领事机构的人员、国际组织的人员、上述人员的家属,及其他类的外国公民。
  • 在向俄罗斯联邦国界跨越站点请求签证时,外国公民或无国籍人士无法确保拥有居住于俄罗斯联邦及随后离开俄罗斯联邦的资金、或根据由联邦行政机关规定的方法提供拥有此类资金的保证。
  • 外国公民或无国籍人士受到有关在俄罗斯联邦的居留(居住)不受欢迎的决议。
  • 外国公民或无国籍人士因本条款第一部分的某一个理由而被禁止进入俄罗斯联邦时,当其持有由全权执行移民方面监管与控制职能的联邦行政机关书面批准的关于对上述外国公民或无国籍人士采取重新接纳程序,并指明日期与建议的俄罗斯联邦国界跨越站点时,允许其进入俄罗斯联邦的领土。

15. 对外国公民或者无国籍人士做出行政开除和驱逐绝对的基于此项决定。

16. 对外国公民或者无国籍人士俄罗斯总检察院做出向第三国移交决定,或者没有能够依据俄罗斯相关法规能够证明其身份的,不被俄罗斯承认的有效证件。基于此项决定离开俄罗斯。

17. 外国公民或无国籍人士在离开俄罗斯联邦时可能受限,如果他们:

  • 根据俄罗斯联邦的法律,因涉嫌犯罪或作为被告被追究拘留 — 直到案件作出判决或法院宣判生效为止。
  • 因在俄罗斯联邦领土内违法而被判罪 — 直到服刑(服役)期满或免除刑罚为止,除非外国公民或无国籍人士依据法院判决相对于受损失方没有债务义务而被提前假释。
  • 逃避履行法院强加的义务 — 直到履行义务或各方达成和解为止。
  • 未履行由俄罗斯联邦法规定的赋税义务 — 直到履行该类义务为止;(由联邦法于2003年1月10日7-FZ号修订)。
  • 据俄罗斯联邦法在俄罗斯联邦领土内违反行政法而被追究行政责任 — 直到服刑期满或免除刑罚为止。

禁止托运和随身携带的物品

根据国际规定,以下物品禁止通过托运和随身行李携带。

  • 放射性物质
  • 酸类物质
  • 武器以及爆炸物
  • 有毒物质
  • 可燃气体物质
  • 易燃物质
  • 腐蚀性物质

以上并不是全部禁止携带的物品,禁止物品名单可能会随时补充。请您留意某次而特殊航班会进行更加严格的限制。除此之外, 请您遵守所在国的法律法规。

标准

空客A319使用参考资料 | 下载

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